Customer Reviews for U-Haul Moving & Storage of Redford

4608 reviews

12768 Inkster Rd   Redford, MI 48239
(South of Schoolcraft96 on Inkster Rd)

(313) 255-2960

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(313) 255-2960

12768 Inkster Rd
Redford, MI 48239
(South of Schoolcraft96 on Inkster Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Christopher was really helpful.

OTIS P. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
3.0

Customer did not leave a comment.

STACEY C. 
Rating:
1.0

Have order and information right. And don't try to over charges people's. Period.

EUGENE H. 
Rating:
5.0

Customer did not leave a comment.

Randal H. 
Rating:
5.0

Joe Morgan Very pleasent and helpful OUTSTANDING customer service

Ann C. 
Rating:
5.0

The staff was super friendly. Easy check in and out.

JEFFREY GENE J. 
Rating:
4.0

Customer did not leave a comment.

Emily H. 
Rating:
5.0

Customer did not leave a comment.

Lucas N. 
Rating:
5.0

Ten authorization process while standing I got spun takes farrrr to long! I've purchased a rental already this year so what's the issue? This isn't 1999…service rep needs to be removed from process entirely - she's useless and not friendly!

ANNE FACKLER W. 
Rating:
3.0

I wouldn't recommend U-haul to a friend. I dropped vehicle off after hours and i was charged an EXTRA 20.00 even though i went online and completed the check in with the app. Thats a scam. U-haul stole 20.00 from me and i believe im not the only person to experience that. I feel like the class action lawsuit could be HUGE

RAYMOND DOUGLAS M. 
Rating:
5.0

Very nice manager and customer service personnel

REGINA BANKS B. 
Rating:
5.0

Customer did not leave a comment.

HARRY THOMAS S. 
Rating:
5.0

The interior windshield was dirty and was necessary to be cleaned, before using. also the dash board was full of dirt as if it had never been cleaned off. Uhaul needs to take the time and clean the interior of the vehicles to insure safe driving conditions for all.

JOHN ALVIN W. 
Rating:
5.0

Good customer service and good clean vehicles

TIMOTHY PHILLIP T. 
Rating:
5.0

Nothing. Staff was friendly. Great service.

KIMBERLY ANN L. 
Rating:
5.0

I needed 3 small storage units temporarily while going through a bad divorce. The staff at the Redford location was very helpful with getting me the units that I needed. The customer service at this location was great.

denein f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

JEWELL H. 
Rating:
5.0

Customer did not leave a comment.

ERIC LUCIUS S. 
Rating:
4.0

No improvements needed

LONNIE LAMAR H. 
Rating:
3.0

All trucks should be filled we gas on full no exceptions I was changed for gas on my final bill more then once I think this a problem to get more money from the customer

MARCUS DEWAYNE W. 
Rating:
1.0

Customer did not leave a comment.

GABRIELLE SIMONE B. 
Rating:
3.0

The truck had very litt gas in it when I picked it up. I had to stop for gas almost as soon as I picked it up

SHARON KAY S. 
Rating:
1.0

I need a trailer for two days but had to return it I one day and had two go to a different location to get a different trailer from them and the other location called and said that the trailer that I was to get the person never returned it so I had to cancel the trailer for the second day. Piss poor service and very unprofessional.

DALE ROBERT D. 
Rating:
1.0

Waa privuded the wrong size trailer. Tge chain was touching the ground. My family could had died

TAMEIKA DELORES S. 
Rating:
5.0

Joe is a good manager

Gerald R. 
Rating:
5.0

Joe Morgan is a great young man who could not have been any nicer.

JOSEPH O. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Very professional personnel! Good job!

HAMDY A H. 
Rating:
5.0

Representative was very courteous and helpful.

Donna H. 
Rating:
4.0

Customer did not leave a comment.

ETHAN JAMES R. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY ELIZABETH C. 
Rating:
3.0

My equipment was not available for me at my reserved time! I had to wait in the parking lot for over 2hrs before it was returned!

Marquita G. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

JACOB ALAN W. 
Rating:
4.0

Customer did not leave a comment.

VINCENT ANDREW F. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT GLENN H. 
Rating:
5.0

I was to pick up the truck 1 hour prior to the facility opening. I did not receive an email with lockbox code and the truck was not ready for pickup. Fortunately, an employee came to open the store 1/2 hour early and processed the order.. This put me behind schedule by 1 hour.

Angelo B. 
Rating:
5.0

Customer did not leave a comment.

Amin A. 
Rating:
5.0

Joe was amazing!

NICKITA CHANELL H. 
Rating:
5.0

Nothing Christopher was very nice and told us everything we needed to know. Was a smooth fast rental I did though pre-register online. Had a issue online to upload my I.D but went fast and easy and location. Van was awesome drove wonderful want to buy a big van now for camping.

KARRENMARIE S. 
Rating:
5.0

I would like to have had a down level locker

Tanya C.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

KIM MARIE K. 
Rating:
3.0

Customer did not leave a comment.

Toyia R. 
Rating:
5.0

Customer did not leave a comment.

Dawn D. 
Rating:
3.0

We went after hours so we tried logging in to do a virtual drop off. This was frustrating because even though we turned on our location the website could not read our location. We then tried to call and could not get through to a live person. Tried to do location multiple times on 2 different phones and finally just dropped the keys in the drop box. This was not an issue with the drop-off location, just with uhaul in general.

RICHARD ROSS W. 
Rating:
4.0

I was contacted on the pick up day and told that if I didn't return their call or pick the trailer up by 11:30 am, my reservation would be cancelled; even though we reserved and provided a credit card number.

CHRISTOPHERLYLE B. 
Rating:
4.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Thanks great front Desk service every time.

CLARENCE W. 
Rating:
5.0

Customer did not leave a comment.

Marvin T. 
Rating:
2.0

I have rented a car dolly for 1-2 two days for moving my car to home in Gulfport. I see that online I can rent for 2 days that's for below $80. Then I visited inkster property to confirm the price. Representative told me, he will hold full amount as security for 5 days but you will not be charged full price if you drop in two days, the cost will adjust accordingly. I don't see that happening. I have dropped next day at Gulfport. The passenger side strap was getting loose quickly and it's seems not safe. Your representative not told me or helped me to put the chains on my car. After 100 miles I have been told my friend there should be a chain connected to the car for extra safety. Fortunately nothing happened and I did that job after 100 miles

RAJESH P. 
Rating:
5.0

Customer did not leave a comment.

BILLIE RAY G. 
Rating:
3.0

I rented a 10ft truck. To move my mother's apt. She just died days ago. I rented the truck for 24hrs. Returned it 7 hours later. With more gas than I got it with and was charged $20 for not checking in when I dropped it off. When I called. Ethan was very rude when I asked to talk to a manager. Im not happy about my experience at all. I always use this location everytime I need a truck and have never had a problem. Until now!

Denise L. 
Rating:
4.0

Customer did not leave a comment.

KATHY TUJUANA N. 
Rating:
4.0

Great customer service.

COY S. 
Rating:
4.0

Customer did not leave a comment.

AARON ALONZO O. 
Rating:
5.0

Everything is GREAT HERE!!

pAMELA K. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Very helpful men!

Donna O. 
Rating:
4.0

Customer did not leave a comment.

Lindsay C. 
Rating:
5.0

Good customer service

AARON DEMETRIUS T. 
Rating:
5.0

Customer did not leave a comment.

JAMES DAVID V. 
Rating:
5.0

Customer did not leave a comment.

DUANE CARL L. 
Rating:
5.0

Can't think of anything that needs improvement. I had a stress-free experience.

ROYCE ANTHONY G. 
Rating:
4.0

Customer did not leave a comment.

Alfred W. 
Rating:
5.0

Customer did not leave a comment.

JASMINE ADRIANA H. 
Rating:
2.0

Did not acknowledge that was injured when opening up the trailer the door it smashed my hand between the door and the trailer.

AARON S. 
Rating:
4.0

We usually have no issue with this location but this time the equipment was filthy inside and the tires were in very bad shape. If we had not been 4 hrs away we would have called for a replacement. The trailer was physically checked by the employee before I drove away. Next time I will check it myself.

DEANNA ANTIONETT M. 
Rating:
1.0

You could give me some money off my bill since I returned the truck with half a tank of gas more then I was supposed to. You could not charge me for things I didn't use or even ask for those things to be in the truck. The dolly was never used just in the way and ended up getting hit so that little green band broke indicating I used when in fact i didn't it got bumped by a couch and I got charged as if I used it... over all very unsatisfied

Trevor K. 
Rating:
5.0

Very pleased with service and equipment

DENNIS RAYMOND B. 
Rating:
5.0

Joe Morgan is a great manager and goes above and beyond to help you. Very professional.

CHAD MICHAEL P. 
Rating:
4.0

Customer did not leave a comment.

william R. 
Rating:
5.0

We rent here all the time its always been a great experience. This time was no different. The cargo van we rented was brand new.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

ALTIN B. 
Rating:
4.0

They were the only location in my area that had an available 15' truck when I needed it,the reservation was mad through the Westland storage location,they sent me a confirmation from their location and it said to drop it off at their location, however when I checked out at Redford they told me to drop it off their,which was also confirmed by Westland the next day,I was informed there would be a drop charge if I dropped it in Westland,I was charged for 5 gallons @ about $3.50 a gallon even though I was told when I got back if It wasn't exactly at 7/8 of a tank it could be waived,it cost me an additional $17,it cost me a total of alm

DOUGLAS BARRY S. 
Rating:
5.0

Customer did not leave a comment.

JAMES CURTIS B. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

This was a very well organized and efficient location I was very pleased

BERNICE LOUISE R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM JOSEPH S. 
Rating:
1.0

Customer did not leave a comment.

NABIL MOUSSA B. 
Rating:
5.0

Customer did not leave a comment.

JAMES CURTIS B. 
Rating:
5.0

This location was very helpful and friendly. However, when I called the general UHaul number for questions I was on hold for an hour. After an hour I retired calling with another number and got right though- they must have forgotten I was on hold or something. Also, when I went to follow the link to return the UHaul after hours the website was glitching and would not allow me to answer any of the questions to finish the process. I tried with two different phones several times and ways. After sitting in the parking lot for 30 or 40 minutes it was 11:30 pm. Finally got in contact with a roadside assistant to helped us. She was very kind.

AMANDA JANAE R. 
Rating:
5.0

Pick up and return were quick and easy. Staff was excellent to work with. We definitely would use again.

GEORGE WYNN B. 
Rating:
3.0

Make sure your vehicle are ready to run.The 26' truck we rented would not start so we were relegated to another truck which was filthy,head liner was loose and the was such that at 65 mph. it vibrated terrible and the suspension seemed wore out. The truck had 150,000 miles on it and seemed to be in need of some part replacement in the suspension and the steering.

KAREN SUE K. 
Rating:
5.0

Customer did not leave a comment.

CRISTAL ANTIONET M. 
Rating:
5.0

Great customer service

SONJA L C. 
Rating:
5.0

Customer did not leave a comment.

TAMIA NICHOLE J. 
Rating:
4.0

Customer did not leave a comment.

Giovanni N. 
Rating:
5.0

Customer did not leave a comment.

MICHAELPHILIP K. 
Rating:
5.0

Customer did not leave a comment.

JEREL H. 
Rating:
1.0

The GM ripped me off and I was forced to deal with him. How stupid if someone has a problem with your employee and you are forced to deal with them. I hope that $40 hidden fees was worth losing a customer that spends $35 a month on 2 propane tanks there

JAMES EUGENE T. 
Rating:
1.0

Not charge fee for service that wasn't provided

JAMALL THOMAS M. 
Rating:
5.0

I rented a u-haul a year ago, and I have been awaiting the day I would hear from you again. Thank you for reaching out with this survey, I miss the special bond that we used to have. Feel free to check in any time, u-haul.

Benjamin T. 
Rating:
5.0

Customer did not leave a comment.

JAMES ALAN S. 
Rating:
5.0

Customer did not leave a comment.

SANDRA MARIAN H. 
Rating:
5.0

Customer did not leave a comment.

LISA LINETTE H. 
Rating:
5.0

Customer did not leave a comment.

ROBERTGERARD O. 
Rating:
5.0

Customer did not leave a comment.

CHARLISELILY-ANN W. 
Rating:
4.0

I feel like for what I use the truck it was perfect. When i return it by self check in. One of the question ask about cleanliness of the truck it was the same way as when I got it. I guess I am saying it should have been clean when I picked it up. If you wanted it clean when I brought it back. The outside of the truck was less than clean

CLARENCE W. 
Rating:
4.0

the storage unit on the top level is difficult to access I had asked several times for a lower unit. I was told to leave my info and someone would call when a lower level was available. I inquired 4 - 5 times .

Sarita F.  |  Overall Experience 
Rating:
5.0

the staff there is awesome

Karen H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charityleeann O.  |  Overall Experience 
Rating:
5.0

Thank you so much ver good storage no problem s very nice employees

Gwendolyn M.  |  Overall Experience 
Rating:
5.0

Very pleased with the service.

Nathaniel P.  |  First Impressions 
Rating:
5.0

Marina was awesome and Alex was very helpful!!

WEndy S.  |  First Impressions 
Rating:
5.0

No real complaints. Thank you.

CARMEN S.  |  Overall Experience 
Rating:
5.0

staff is great

Karen H.  |  First Impressions 
Rating:
5.0

Very nice and professional young lady Thank You

Gwendolyn M.  |  First Impressions 
Rating:
5.0

Staff was very friendly and professional. They were knowledgable and able to answer all my questions. Keep up the great work ladies. I will certainly look to use their services in the future.

Sharon B.  |  Reservation 
No reviews have been submitted for this location.

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