Customer Reviews for U-Haul Moving & Storage of Redford

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Redford

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Jose M. on

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Staff let me know everything that was relevant to my rental in regards to pick up, drop off and post drop off actions. This played a role in returning the trailer on Sunday night vs Monday morning which is a very busy time at this facility and making sure the paper work was correct.

Vincentedward H. on

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Michael P. on

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Richard v. on

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A little busy so I did a self-check in through the U-Haul app to drop off the truck more quickly.

Raymond C. on

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Bryan K. on

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Nina S. on

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Kristinarene B. on

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Byron R. on

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Michaeljoseph L. on

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Robert G. on

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Excellent experience

Joannelouise G. on

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I was supposed to return the truck Saturday morning but twisted my ankle on Thursday and wasn’t able to get everything done that I needed the truck for, called and asked if I could keep it for two more days and in spite of being super busy, they were able to accommodate me. Thank you Redford U-Haul!!!

Dianemarie W. on

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Reserved a pick up truck the day before. Even had a credit card deposit. On day of rental no pick ups were available. How? I reserved one. Ended up having to get a 10’ box truck I didn’t need. Clerk was great and adjusted everything as if I was renting what I should have. Returned vehicle and just checked my emailed receipt and contract was redone by check in clerk and I was overcharged.

Ericandre W. on

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Taylor B. on

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The truck I was given was damaged. The skirting was half ripped off which caused driving to be hazardous. The manager did refund my money but releasing a truck in this condition really was not acceptable. It put others and myself in danger. I did not realize the bottom skirting was sling at other cars as I was driving till I got to my home to load the truck.

Sherita H. on

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Inya N. on

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Robert M. on

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I was sent to this location from the 8 Mile Detroit location, because our reserves vehicle was not there for us. The inkster location forgot to put our dolly in the truck we rented from them, so we found ourselves moving heavy appliances with no dolly. Won't be back...

CHAUNCEY Q. on

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This location is extremely crowded and congested. Limited places for customers to park. They need a larger location.

Keamonadeian G. on

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When a customer books a reservation and cancels after paying their money should be refunded right back to their account. I booked a reservation Friday and canceled it and I’m still waiting for my funds to be refunded back to my account

Natalierose J. on

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Crystal D. on

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Just wish it was cheaper!

Seanmichael A. on

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I absolutely love this locations staff. The monroe michigan store has the rudest, meanest employees working for them. But this location was honestly a dream to work with. Thanks again guys!

Gregory F. on

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Nothing....Keep up the good work!

Loren S. on

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I was impressed by how clean the cab and back of the truck was. Drove like a charm, no problems. Held all I needed to carry. At pick-up, there were quite a few people in line ahead of me, and it took about a half hour to get the truck. The staff were pleasant and professional and never lost their cool despite crabby or uncooperative clients. They were both great!

taurus a. on

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Great job

Noah W. on

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John S. on

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Offer rental of a ratcheting load bar.

Joannelouise G. on

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Byron R. on

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Drew P. on

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Not a gripe; however, pickup and drop off times were long (15 minutes). Next time I'll use the mobile service

Peter C. on

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Wieslaw K. on

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Had problems with rear door jamming 3 times called and reported it but got it to shut but it was just troublesome!

Robert C. on

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Make sure that the reseen rved unit will be there when you get there at the time you should and not change the time even by voice mail I had requested a 9:30 pick and when I got there they told me that they a voice mail informing that they had changed the tim to 10:30

Ineko Y. on

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None, everything went smooth & staffs were friendly and efficient

William P. on

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Joanne G. on

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Can’t really think of anything, this is the 3rd rental I’ve gotten from them, staff is courteous, knowledgeable, helpful, I’ve never had any problems with the equipment.

Lisa F. on

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Rental agent was quick, efficient and friendly. Truck was in great condition. Highly recommended!

Charlesvestil V. on

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KEITH M. on

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Paige was assume.

Liz G. on

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Nicole T. on

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Charlesdenell S. on

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New person miscalculated our miles and it caused issues at the drop off location.

William T. on

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Glenn O. on

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Staff needs improvement

Nathan H. on

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Had to wait for a few minutes but the staff was very attentive and friendly.

Trina O. on

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There was a haul/tow button on the 15 foot vehicle that I used. It would have been nice to understand the use of this function explained briefly to me. If it was included in the safety information that I had to read, it did not stand out. The vehicle was comfortable and easy to use.

CARMEN S. on

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No real complaints. Thank you.

Maxwellaaron C. on

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Lelandmadison R. on

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Check tire pressures before renting trailers.

Deanna M. on

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Rose R. on

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Marlana L. on

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Let everyone know that there is to be someone there to drop off the box to get started

Christopher B. on

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Tarek M. on

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Khaled Z. on

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Rented a pick up truck and thought Uhaul could have provided a 7 prong plug which is the most common plug instead truck only came with a 4 prong plug. Had to purchase adaptor. Did not agree with having to purchase adaptor.

Dale S. on

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Scott G. on

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James P. on

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Very professional, very clean facility, friendly people, Great experience.

Bruno B. on

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Very friendly service and professional staff. I dealt with Vinny who processed my reservation and Dawn who fulfilled my trailer rental. It was a pleasure doing business with you both. I won’t go anywhere else in the future for my rental needs in the future. Thanks!

mustafa s. on

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Michael P. on

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Kim L. on

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The person that answers the phone must be 800 number or when they're busy needs to give out proper information tomorrow your last day don't add on the insurance fee and stuff like that

Giovanni D. on

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Everything went according to plan except took a little longer because they were very busy. I realized when I was standing in line cuz I could do an Express check in online so I did that while I waited in the line which made it very fast once I was waited on, so my only recommendation would be to in force everyone to do the rapid check in online if they can. The staff was very friendly.

David S. on

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Dennis T. on

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Everyone there went over and above, very friendly, Efficient, and took care of every need that we had. Thanks Again!

Dana D. on

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Jim P. on

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Very clean and organized building. Very helpful professional staff. A really great rental experience.

Joanne G. on

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Kudos to the folks I’ve dealt with at this location, second rental from them, going to need another truck hopefully in the near future, heading back to them for that one too!

Jacob S. on

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Jason W. on

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Myrtle M. on

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I had requested to pick-up before the close on Friday but I couldn't get it until almost 10 am. Thad me rushing to drop off daughter at the airport

frank s. on

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Professional and great service helps to have great looking staff too! Makes me want to rent something again just to see her

JONATHON R. on

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Joleen S. on

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Venugopal K. on

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Michael Y. on

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Steven D. on

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Awesome manager. She was extremely helpful start to finish.

bankim p. on

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DAVID W. on

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Janai L. on

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Tom B. on

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Neil O. on

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Great experience, no problems, counter person was very personable.

BILL K. on

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Paul G. on

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Wei H. on

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Treating customers who arrive at their appointment time before walk ins will make this place excellent!

jon s. on

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KASSANDRA F. on

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My card was charged more then once, then I had to 3-5 days to get it back, the first equipment was damage so I had return it for another I never using them again

jose m. on

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Calvin H. on

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LOREAL S. on

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Joshua S. on

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The truck sounded like the wheel bearing was grinding, the transmission felt like it was going to blow apart, the inside of the truck was disgusting there was food smears left all over the truck and it wasn’t stains, used coffee cups under the seat. Customer service reps didn’t even walk the truck with me to insure all damage was x told me it was okay, and there was a shit Ton of damaged not xed, then when I dropped the truck off the lady was rude because I didn’t call road side because a rock hit the windshield I was un aware that I needed to do so because she the same girl that checked me out checked me in and she only told me that for a break down or accident never if there was damage. There customer service sucked, and ability to communicate what needed to be done and didn’t was horrible next time I’ll rent budget or Penske for sure

Carole H. on

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Edward P. on

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ARCHER H. on

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Christina W. on

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Robert p. on

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Everything was fine.

renee w. on

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William G. on

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Drove by the night before to the assigned place and was shown a truck with trim falling off. The worker said she would trade to better truck. Went there at 8am and truck was gone and she had switched it so we were unable to get truck without counter assistance. They didn't open till 10:30. Called Uhaul and they said they couldn't help us but would try and hook us to tech support. After 20 minutes nothing! Luckily my wife was on the phone and found a different location with a counter person available. Vinny rescued us and was very calm, professional and friendly.

Gary M. on

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DANIEL A. on

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Vinny did a great job.

John K. on

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Matthew H. on

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It rained and driving to the location where we were moving things the truck had a leak in it. The $1000 mattress in the the back got soaked. We tried to figure out how this happened and then a friend pointed to the right hand corner of the truck and the water was pouring in. I do not blame the employees but I am very upset about the mattress, very upset. There were thousands of dollars in collectibles right behind it and if the mattress didn’t absorb all the rain the collection would be worthless! At the end of the day, it’s just a mattress, but I was still in awww of the leak and for all uhauls rules it didn’t give it’s truck a proper test. You know so when someone moves, rain or shine they don’t end up with ruined belongings

Lillian A. on

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Jeff A. on

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Frank W. on

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The Manager on duty was very helpful and pleasant. She is awesome.

Brian B. on

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Paige was the person who helped with my rental. Very personable and maintained a sense of humor even with the computer system not working correctly. Vey knowledgeable about my rental and insured it was hooked up correctly. Walked me thru how to use it properly. Very pleasant experience.

Craig W. on

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Joe G. on

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garrett b. on

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barry d. on

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Erica K. on

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Kent S. on

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Annette P. on

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Hire help...this is a very busy spot

Matthew S. on

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I rented a 26' truck to move 5/3/19 at this location(Redford, MI). First off, the fuel amount they marked me down as having in the truck at pick up, a half tank, was about an 1/8 more than what it really had. This was my mistake for driving off without realizing it at first. I knew I'd have to fill it up to match the amount they wrote down so I begrudgingly did so at almost 4am about 2 blocks away from their location to drop off. After arriving I made sure to take pictures of the receipt, odometer and fuel gauge. Turns out they decided to still attempt to charge me additional fuel costs and equipment use that was never requested in the first place! Thankfully the helpful customer service agent was able to process refunds on these items but that was incredibly shady trying to sneak those charges in to gouge the customer like that. If I didn't have all the evidence to back my side up, I may have been on the hook for almost double the bill I was supposed to be charged. I've had other great experiences with U-haul but this was definitely not one of them.

Evetta S. on

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Racheal T. on

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Dawn and Paige were absolutely excellent to work with. My roommate and I were forced to leave a very negative, serious situation with almost no prior warning, and we were forced to scramble to find affordable moving options with no prior research. Dawn and Paige proved to be excellent, friendly, helpful individuals to work with in finding the best options for us, and helped us in every possible way with advice and options. We could have asked for no better service and friendly interactions in such a dire situation. Absolutely, we recommend this location for its friendly, impeccable service.

Larry M. on

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CARL S. on

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Always have coffee & water available

JAMES H. on

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Waited over an hour to get paperwork done

Kamal S. on

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Don B. on

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GERARD N. on

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wonderful customer service!

Paul F. on

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none, staff is excellent

Robin S. on

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Charles C. on

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Eric K. on

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Nothing. Keep up the good work!

Kent S. on

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Nikola A. on

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Nice place, good communication

Darlene T. on

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Jessica G. on

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The staff at the Redford location were very friendly and helpful. I'd highly recommend going to this location over others nearby!

Cory D. on

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Anthony G. on

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John W. on

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Sharonda Y. on

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I checked in online to save time, but still had to start the process again when I came to pick up the truck. Checking online was a waste of time.

Karen H. on

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staff is great

rob b. on

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Richard H. on

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Excellent customer service at this location

Robert M. on

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Parking lot entrance/ exit ( parking )Trucks, Trailers. Mixed with Costumers cars/traffic.

Daniel W. on

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Orlando W. on

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T Scott K. on

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It went very fast and seamlessly. No recommendations.

Stephanie W. on

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Maria R. on

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Very fast and friendly staff! Truck was clean and picking up and returning at this location was a very easy process! I reserved online around 10pm on 4/24, and it was ready for pick up at 9am. I even returned the truck using www.uhaul.com and it was a very easy and seamless process. I would recommend u-haul, and especially, this location! Thanks so much!

Michael S. on

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John L S. on

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This time was a good experience! In the past there were minor problems with the equipment!

Luciana F. on

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The attendant Dawn Miner provided the best service. She was knowledgeable, efficient and personal. Altogether I had an excellent experience and highly recommend her and this location.

Stefanie J. on

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The customer service was amazing here I went to two other U-Haul places and this is the one I would recommend the lady their was amazing you guys hit a home run when you hired her she sure is a keeper

LAURENCE B. on

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Very helpful staff and the 15' truck was awesome. We filled the truck with furniture and hitched our boat to the truck and it still had plenty of power to motor down the highway! Thank you

ROCHELLE J. on

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I felf like I was bothering the staff person. It wasn't the most welcoming experience. I'm use to great customer service. I didn't expect the red carpet to be rolled out, but while there, I did ask myself, "what is it that they need to do other that greet the customer's and get trucks out, I felt like it was closing time and I walked in 2 min.'s to closing. It was rushed and not to deliver good customer service. Just my opinion and no one else was there.

Aaron B. on

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Larry S. on

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The service was great. They hooked up the tow dolly and made sure everything was good to go.

Deandre P. on

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They are always helpful and polite. Great customer service.

Dianne M. on

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Ruby W. on

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RANDY S. on

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Dawn was very helpful. She did an excellent job taking care to be sure I had the right equipment for the move. I will return to this facility for my future rental needs.

DAMOND W. on

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Everything was great

Donald V. on

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The location manager was extremely helpful. Thank you

Dennis p. on

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michael k. on

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There was an issue with online ordering and store manager resolved it quickly.

Penny C. on

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Friendly, professional service. Thank you!

Adam G. on

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Fenders full of mud. Also filled back up gas but w theier hi tech human vision they screwed me $8.00 ass raped 2 times more the average price.

Vimal J. on

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JENNIFER m. on

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Great people I met today. Thank you!

Bradley M. on

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Professional appearance. Otherwise everyone was very polite and efficient. Behavior was professional and expedited quickly.

Holly S. on

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The truck rented smelled fresh and clean - I rented a truck from a different location recently and the truck had a horrific odor, so it was nice to have a truck that smelled so clean. Vinny was friendly and efficient, and was very kind when we were worried about possibly running late with returning the truck. I highly recommend this location, and if I ever need to utilize Uhaul again I’ll make the extra drive to rent from this location again.

Malinda L. on

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Just don’t like how it charges for every mile like that

Kelly S. on

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The returning location was upfront and honest about me being overcharged and how my contract was set up. It’s just terrible that I couldn’t be reimbursed for the overcharge. I hope someone looks into this for the future.

Gwendolyn M. on

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Very nice and professional young lady Thank You

Stacie R. on

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Saad M. on

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Not charge me extra because employees checked in the van a day late

William T. on

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The best customer service. Warm friendliness and helpful

Jeffrey S. on

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Check ou n seems to be cumbersome, takes too long to get your equipment.

Abraham M. on

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The customer assistance in the office who helped me rent the truck was excellent Very helpful Very friendly and made the transaction very smooth thanks

Cassandra R. on

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There were no employees on site and the parking lot was pretty packed.

Steven Z. on

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James K. on

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Nothing, Love the Staff.

LaShaun L. on

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Max H. on

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Would be hard pressed to improve anything at this location and the staff went over and above to fix an electrical issue with my truck's wiring harness.

Wayne V. on

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My experience way trouble free. Very friendly and fast service.

John W. on

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from the beginning till the end, it was all good, the best part was returning the outdoor girl was very responsive and helpful.

Edmund M. on

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Larry R. on

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Vivienne H. on

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I was over charged for gas when I returned the truck on full. Spoke with a male rep who assured that my account would be credited, it wasn’t. Spoke with a female today who was very helpful.

Tom H. on

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Excellent service by the staff at this location. Professional and personable! I would return to this store for future rentals.

Sharon B. on

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Staff was very friendly and professional. They were knowledgable and able to answer all my questions. Keep up the great work ladies. I will certainly look to use their services in the future.