Customer Reviews for U-Haul Moving & Storage of Redford

5,206 reviews

12768 Inkster Rd   Redford, MI 48239
(South of Schoolcraft96 on Inkster Rd)

(313) 255-2960

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(313) 255-2960

12768 Inkster Rd
Redford, MI 48239
(South of Schoolcraft96 on Inkster Rd)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

na

LaShawn C. 
Rating:
5.0

The guys in your shop on Inkster Rd in Redford, MI are great. They are accommodating and quick and friendly. The whole experience was worth every penny. And the value was good too.

Tarick C. 
Rating:
5.0

Customer did not leave a comment.

Patrick E. 
Rating:
5.0

Customer did not leave a comment.

Darryl M. 
Rating:
5.0

The employees here did a great job helping me out today. Keep up the great work and be safe happy holidays.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

Judy W. 
Rating:
5.0

Customer rep. Was very nice and helpful.

James N. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

julian T. 
Rating:
3.0

The vehicle worked out great. The service staff was not incredibly friendly.

David K. 
Rating:
3.0

Customer did not leave a comment.

ANDREA D. 
Rating:
5.0

Customer did not leave a comment.

Shannon P. 
Rating:
5.0

It did need better sweeping before we got it; but the guys at desk were very good, very professional

Michael Z. 
Rating:
1.0

I was just charged double on my credit card.

John A. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
3.0

Start the gasoline in each truck with a full tank and the staff could be a little more friendly/

WILLIAM JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Fred F. 
Rating:
5.0

Customer did not leave a comment.

Trevor B. 
Rating:
5.0

Customer did not leave a comment.

Stacey W. 
Rating:
5.0

The gentleman in the building were very nice and polite job. Well done.

Mary T. 
Rating:
5.0

You guys were the best, from pickup to drop off.

Ralph R. 
Rating:
4.0

Happy with the price and that its heated,

Ryan M.  |  First Impressions 
Rating:
4.0

THE ONE COMMENT I DO HAVE IS ......... WHY DO YOU NOT HAVE MILITARY DISCOUNTS? OTHER CARRIERS DO, I ASKED AT THE RENTAL OFFICE AND THEY STATED THE OWNER IS PRIOR SERVICE, SHAME ON HIM/HER FOR NOT GIVING A DISCOUNT. THIS I WILL PASS ON TO OTHER MILITARY.

CINDY O. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
3.0

Customer did not leave a comment.

Celance W. 
Rating:
5.0

Everything was perfect!

Ralph F. 
Rating:
5.0

Customer did not leave a comment.

dan M. 
Rating:
4.0

Customer did not leave a comment.

Chris F. 
Rating:
4.0

Mommy's suggestion for this location is maybe have some signage closer to the road. For some reason my navigation had me turned into the industrial yard next door. It wasn't immediately clear where the u-haul entrance was.. The employee working inside was super friendly and helpful and overall the location was pretty damn clean and I know that's not easy to achieve.

nick O. 
Rating:
3.0

Let the customer know if the vehicle reserved is not available at pickup time.

Rosemary L. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
2.0

Customer did not leave a comment.

Houssam E. 
Rating:
5.0

Everything went smoooooooth. Customer service is second to none. I had my 19 yr old son pick up a truck and drive it to Indiana from Michigan. Dropping it off in indiana, great service, way cheaper than penske. Will definitely use u haul again.

Evan B. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Very personable and helpful employees. Both on pickup and drop off. Great experience.

Erik J. 
Rating:
5.0

Customer did not leave a comment.

Karin L W. 
Rating:
5.0

Customer did not leave a comment.

marissa G. 
Rating:
2.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Stennis K. 
Rating:
5.0

Customer did not leave a comment.

AJ C. 
Rating:
5.0

Customer did not leave a comment.

Judith M. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

ETHAN is an excellent representative of your company. He is knowledgeable, pleasant and very competent. I come to this location when I can ... because, unlike your Farmington Hills location ... ETHAN does not waste my time. He is prompt and efficient in his duties, there.

GEARY MICHAEL M. 
Rating:
1.0

Have employees ready to work and not have the customer wait 35min before someone finally show up.The place open at 7am doesn't mean employees stay hidden until 7:45am.Yes the General manager was called while waiting in a empty store.

MILTON AMOUR A. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Wash the trucks after using. Mine was dirty and also stinks

Koffi K. 
Rating:
4.0

Customer did not leave a comment.

dan S. 
Rating:
5.0

Customer did not leave a comment.

colleen D. 
Rating:
1.0

Truck was a mess!!! Even the trunk was a mess!! For the reservation i did a week before; They charged me for 3 days rAther than 2 days!! I had to double check my account to know that they extra charged me!! Person on the register did everything to tell me that was because we extended our rent for another day! Until Another store manager told him i was charged for extra day! Also, truck was 3/4 of gas.. i brought the truck back a little below! They charged me for 6 gallons! Do u think this truck will spend 6 gallons of gas for 20 miles?! I cAn share a screenshot for the receipt!! They usually provide way better service! And the trucks usually way cleaner!

Mohamad G. 
Rating:
3.0

The only thing I would suggest doing is acknowledge customers (even when they can't be helped right away). Example: Hello, one of us will be with you soon. My other suggestion is a better layout of your receipts. It's very confusing. Oh and what is the "environment fee"?

Kelly W. 
Rating:
5.0

The truck was old. Staff was great.

pam W. 
Rating:
5.0

Always professional

Daniel D. 
Rating:
3.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Always use this location. Have for 0ver fifteen years. Always excellent service. 👌

Micheal K. 
Rating:
5.0

Customer did not leave a comment.

Juergen D. 
Rating:
5.0

The new staff has the place running smoothly!

ANTHONY LINEIL F. 
Rating:
5.0

Customer did not leave a comment.

Christina L. 
Rating:
5.0

Customer did not leave a comment.

Sharonda W. 
Rating:
5.0

Great customer service. We were a little late returning our rental due to construction and they were very understanding 😀

Ellen O. 
Rating:
5.0

The 20' truck I rented was clean brand new but gave me so many problems on the road.

Kymberli F. 
Rating:
5.0

Customer did not leave a comment.

ZEBULON S.  |  Online Move In 
Rating:
5.0

all employees were great

Tambra H. 
Rating:
5.0

Great experience, no issues smooth, timely checkout and check-in, staff very courteous and helpful💯

Shelly S. 
Rating:
5.0

Customer did not leave a comment.

dan M. 
Rating:
5.0

Customer did not leave a comment.

Neil W. 
Rating:
5.0

for the truck having 8400 miles, it smelled of cigar's and/or pot.

brian Z. 
Rating:
5.0

Customer did not leave a comment.

Chanda R. 
Rating:
3.0

Actually clean the blunt roaches and beer cans out of the truck.. Back of the 15' truck had a dirty floor and a tumbleweeve in the corner... Truck literally got 3 miles per gallon..

Tony W. 
Rating:
5.0

Everyone at the U-Haul store was professional and courteous.

Sean R. 
Rating:
5.0

Customer did not leave a comment.

GERARD N. 
Rating:
5.0

Awesome customer service

Joseph B. 
Rating:
5.0

Everything went smooth. No changes needed

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Not charge for another full day when I was 11 minutes late.

Jennifer N. 
Rating:
3.0

Price raised for nothing.

MICHAEL S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joel A. 
Rating:
3.0

Equipment not ready till next morning.

Rick H. 
Rating:
5.0

The representative that helped us in the beginning and when we returned the trailer was very helpful and pleasant.

Kristen B. 
Rating:
5.0

I would not recommend the location on Telegraph and 8 mile in Detroit. The staff was not polite and did not have my truck reservation correct. Stating that one of the employees had the truck and was to have it back by 9:00. However it was 11:00 and the staff person had not brought the truck back. So they sent me to the Inkster location. The lady at the Telegraph office act as if she didn't know what she was doing. The other 2 people there said they couldn't help me because they were taking a test. I left very frustrated and confused. I how I will be refunded $50.00 like I was promise for my inconvenience.

leonard H. 
Rating:
2.0

Make sure equipment works properly! Straps where not able to take out and ratchet was rusted shut. Had to go back to westland uhaul location to get corrected. Wasted 2 hours of my time. Uhaul sucks!

BRIAN G. 
Rating:
2.0

Customer did not leave a comment.

Taniya H. 
Rating:
5.0

Customer did not leave a comment.

Gazmend P. 
Rating:
3.0

Customer did not leave a comment.

conneor K. 
Rating:
4.0

Customer did not leave a comment.

Tracey C. 
Rating:
5.0

very professional staff!

Daniel S. 
Rating:
5.0

Front Uhaul logo and wrap cracked and Pealing, side marker not working

Kelsie D. 
Rating:
4.0

Customer did not leave a comment.

THOMAS ANDREW V. 
Rating:
1.0

Customer did not leave a comment.

ALIE M. 
Rating:
1.0

Make sure it's an real understanding on the price and mileage because people will tell you anything and you still have to pay for there mistakes.So truly unsatisfied with the services I received

Andra S. 
Rating:
3.0

The trucks air conditioning was broken. Also truck has 122,000 miles & wasn't in excellent running condition. Tires are worn. Didn't drive well. I'm very dissatisfied

Mathew S. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
3.0

The return was a little rocky but I would use this site again.

Randy B. 
Rating:
3.0

-Went to get the key for pre-hours pickup (7:00am), opened the lockbox and no key. Delayed my move by 2 hours. -Vehicle had a vibration to it at around 60-70 mph making me wonder if I was going to lose a tire. Suspected unbalanced wheels. - Still able to complete the move, but was on eggshells and a little miffed about the delay.

Mark R. 
Rating:
5.0

Great service and a brand new GM van. Thank you!!

Frank Y. 
Rating:
5.0

My rating is based solely off of my experience working with Ethan. I would have otherwise rated the experience as poor. He turned a very stressful day around into a positive experience. Ethan should be commended on how he handled a difficult situation. I explained why I had been sent to his location instead of picking the original reservation at a licensed UHaul location. He listened, let me know how he would try to find a solution and kept me informed as I waited for a resolution. I didn't get the reservation I went to this location for (as the person who had the vehicle was unable to return it at the designated time) however Ethan then found me a solution and I was able to leave with a different vehicle. I appreciate the effort Ethan put in to turn the experience around for me. I would 100% recommend this location. Thank you Ethan!

Himali K. 
Rating:
2.0

Staff was rude and unprofessional

David A. 
Rating:
5.0

Customer did not leave a comment.

Srinath K. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Nothing to improve. The service and center was excellent.

Ruby S. 
Rating:
5.0

Great Service from Timothy

Jorge M. 
Rating:
5.0

Customer did not leave a comment.

FAKHIR B. 
Rating:
5.0

The young men working there took care of everything for me. Which made the process extremely easy. Thank you Redford store

Chenita F. 
Rating:
5.0

Friendly Staff and reasonable rates, in addition to a vast assortment of moving vehicles.

Richard M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Saga A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela C.  |  Overall Experience 
Rating:
3.0

Well maintained usual building .

Donnell B.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Diamond T.  |  Overall Experience 
Rating:
3.0

Customer service is awful, especially when trying to call in. I’ve waited over 40 minutes each time I tried to contact the store.

Richie H.  |  First Impressions 
Rating:
5.0

Connor was incredibly helpful and kind. There was a problem with my reservation and he managed to get everything fixed very quickly.

meghan w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H.  |  Online Move In 
Rating:
5.0

I needed 3 small storage units temporarily while going through a bad divorce. The staff at the Redford location was very helpful with getting me the units that I needed. The customer service at this location was great.

denein f.  |  Overall Experience 
Rating:
5.0

I would like to have had a down level locker

Tanya C.  |  Online Move In 
Rating:
4.0

the storage unit on the top level is difficult to access I had asked several times for a lower unit. I was told to leave my info and someone would call when a lower level was available. I inquired 4 - 5 times .

Sarita F.  |  Overall Experience 
Rating:
5.0

the staff there is awesome

Karen H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charityleeann O.  |  Overall Experience 
Rating:
5.0

Thank you so much ver good storage no problem s very nice employees

Gwendolyn M.  |  Overall Experience 
Rating:
5.0

Very pleased with the service.

Nathaniel P.  |  First Impressions 
Rating:
5.0

Marina was awesome and Alex was very helpful!!

WEndy S.  |  First Impressions 
Rating:
5.0

No real complaints. Thank you.

CARMEN S.  |  Overall Experience 
Rating:
5.0

staff is great

Karen H.  |  First Impressions 
Rating:
5.0

Very nice and professional young lady Thank You

Gwendolyn M.  |  First Impressions 
Rating:
5.0

Staff was very friendly and professional. They were knowledgable and able to answer all my questions. Keep up the great work ladies. I will certainly look to use their services in the future.

Sharon B.  |  Reservation 
No reviews have been submitted for this location.

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