Customer Reviews for U-Haul Moving & Storage of Redford

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Redford

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DE FRANK M.
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The service was awesome. Everyone was helpful and quick on their feet.

SCOTT RODNEY E.
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Customer did not leave a comment.

CARMEN DENISE F.
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Customer did not leave a comment.

STEPHEN ALLEN S.
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When a customer makes their reservation, let them know about all the "extra costs". Was a little shocked when $19.95 and $.59 a mile was over $70.. Everyone was very polite and helpful. Would definitely recommend this location.

THOMAS JOSEPH T.
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I have used the Redford location because of their professional approach to their work. I live much closer to another U-Haul dealership but have always been satisfied with the cooperation and professionalism compared to the Farmington store.

LINDA MARCELLA J.
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Customer did not leave a comment.

Ryan M.
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Customer did not leave a comment.

JONATHAN LEE P.
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Customer did not leave a comment.

LISA MARIE S.
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Customer did not leave a comment.

Lynnsay P.
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Counter guy wasn't wearing a mask. My truck specifically was not cleaned inside, it's covid I thought they would do better. Also the door on the truck was messed up the entire rental period.

Michael B.
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Nothing but keep the manager of that store there. He was a great guy. Thx

HERBERT ODELL A.
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All good

LAURENCE LOWELL B.
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The parking lot is very cramped to maneuver trucks around and/or to spot a returning trailer.

ASHLEY LORETTA F.
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Layla was awesome and the gentleman who checked me back in was great. I needed to call back after being serviced and both were helpful. I am always pleased when going to uhaul!

WILLIAM PATRICK P.
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The two guys who helped me need to be trained on how to hook up auto transport. They had no clue.

KENNETH P.
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I had to argue with the checkout person that the price they were trying to charge me was not correct. They finally agreed and lowered the price to what you had priced me online. The truck was behind being dirty muddy snow and ice packed under the wipers in the grill and on the back of the truck I had to clean it before I could open the door. Very very Unsatisfied

BETH F.
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Customer did not leave a comment.

Mercedes M.
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Greet customer service Always pleasant

CAPIOS DERECK R.
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Customer did not leave a comment.

RONALD W.
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After hours drop off. Easy process to return.

TARYN LEIGH D.
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Everyone was very Friendly, I will certainly do this again as needed

BENJAMIN LEE M.
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Truck was not ready at 8:30am as registration indicated. I had to sit in my car until store opened at 9:00. Also, corporate uhaul would not let me change my drop off location to the same place they changed my pick up to. This was extremely inconvenient as I had to get a ride to my car after I returned the uhaul

Thelma H.
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The truck was clean inside. Not everything worked. No inside cabin light. Customer Service was excellent. Easy after hours drop off.

JONATHAN MARLON T.
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Customer did not leave a comment.

Julie J.
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Everything was neat and organized...the girl at the desk (bright blue hair) her name was Layla...and her personality was as bright as her hair! She was polite, friendly, and helpful to myself and my husband. I didn't like the drop off process though. I thought I should be able to wait til they were done inspecting the truck and accessing the fees. It was a young guy he took the keys, and said I'll email you the receipt. And then he briskly walked away.

Kevin B.
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The truck was not ready for pickup. It needed to have snow cleaned off and also did not have much gas it. So, instead of filling it to the proper level after, I had to go to the gas station almost right away. In addition, there was no dolly in the back of the truck. Granted I did not need it, but I was left wondering if they would try saying I took it.

JAVIEL M.
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Customer did not leave a comment.

AARON COLIONE E.
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also not double charge my debit card.

PAUL ANTHONY A.
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The manager got me rang out and showed me the truck and he was nice. My truck wasn't really dirty but the drivers side window handle was in the door detached from the door. (Easily fixable for customers to not have issues. It snowed on my trip and the windshield wipers sucked and there was no washer fluid or the washer fluid was frozen. That did make my trip extra difficult. Overall my worst experience with Uhaul.

TERENCEBERNARD S.
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Customer did not leave a comment.

Davidmichael K.
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Fuck off

MARK ANTHONY G.
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Customer did not leave a comment.

Stacy K.
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Yesterday was the worst experience I've ever received at this or any Uhaul location. It was the worst experience I've received anywhere for that matter. I Don't think there are enough characters to use in this survey to describe how horrible my experience was. Christopher Angliss was very rude, lazy, his whole demeanor was nasty as if he wanted to explode. First I reserved and Pickup truck but instead the employee had a key ready for a cargo. He told me it was not his job to get the cargo and that it was all the way up front. Then he says well honestly I don't know where it is. Christopher told me to look at the numbers on the key ring and match them up to the cargo. I asked if he could call his manager, he got upset the and referred me to his manager saying “ can you handle this”, I told him I'm not a this. I'm a person, a customer. Long story short the manager gave he his phone number and I'm planning on calling today. The manager asked Christopher if he could bring the truck up to me. Christopher did bring the cargo up to me put he was STEAMiNG HOT! My personal opinion on the employee is he might need so anger management counseling. His behavior was shocking to me to see a adult running a business and so disconnected with is job, and so angry. He was I believe texting a lot maybe someone made him upset and he don't handle stress well. I'm not sure but I know something don't seem right with him. When I returned back to drop the cargo off everything went smooth.

THOMAS ANDREW J.
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Customer did not leave a comment.

KYLE SHELDON B.
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Appreciated Joe's assistance with our rental. We had to make a change, which he did with no problem. He explained everything very well and LOVE being able to return with the app!

David W.
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I rented a 20' truck. When I arrived, it had already been given out and all that was available was a shorter truck. The manager told me that she would be taking $20 off of the rental to compensate me for the failure to provide the agreed upon equipment. However, when I finally got the invoice, it was for $20 more, not less, as there is a charge for returning the equipment early during the night. Apparently, there is special check in work which costs $20 more if the equipment is returned after hours, instead of during the day. I'm not sure what needs to be done to the equipment, that shouldn't also be done if returned during business hours: check the fuel, safety inspection, inspection for cleanliness, move the equipment to another parking space? Not sure what justifies extra work that costs you $20; all of these things should be done regardless of when the equipment comes back. Not to mention that in not keeping up your end of the bargain, a 20' truck, I get charged extra! I will not only not recommend you U-haul, any location, to anyone; I will make sure to push Enterprise, who I had a much better experience with (in my move from WI to MI). Your customer service isn't just low, it's absent completely. I got taken, not served. I paid more with Enterprise, but their customer service was top-notch, and I will definitely use them again because of it.

THOMAS GEORGE M.
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Couldn't give them five stars because they lost my returned trailer and put threatening phone messages on my voice mail about additional charges. Two rental charges appeared on my credit card history. Hope the one drops off or it will be more frustration. Sucks!

CRYSTAL YVETTE E.
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Customer did not leave a comment.

ERIC RICHARD G.
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The online system for checking in and getting the truck did not work correctly. I went through the whole process on my phone and the truck assigned to me was not in the lot. So I had to go in and the employee had to redo my check in and then assign me a truck.

Raeha H.
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Nothing this location has Awesome Customer Service!

Brian K.
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Customer did not leave a comment.

MITCHELLWALKER L.
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The morning manager was awesome...

DUNCANREID W.
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Keep up the good work

MELVIN PHILIP K.
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Exterior and interior clean. Front windshield smudged gray haze especially when hit by sun. Annoying.

SCOTT RICHARD W.
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Nothing, Representive was great

MAURICE ROBERT Y.
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Customer did not leave a comment.

BUCKLEY JAMES S.
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Customer did not leave a comment.

Amira H.
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Great customer service, she was awesome and got me in and out quickly

Sherry H.
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Provide staff with proper and appropriate customer service and professionalism. I was threatened to fight. My experience was horrible and the delay cost me apx $195.00 extra

MARYLOUISE L.
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Customer did not leave a comment.

SCOTT ANDREW T.
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The fuel level was improperly marked on my contract and I misread the lines of the fuel gauge. The truck only had a line for 1/4, 1/2, 3/4 and full though the lines for 1/4 and 3/4 were not labeled and only had a line. The contract stated it was 7/8 full and I misread the fuel level of the tank thinking the line meant 7/8 when it actually was only 3/4. Now I recognize I made the error of misreading it and that made me liable for the extra fuel charge. However, whoever prepared the contract must have made the same mistake and I find that disturbing and resulted in me having an additional $15 charge at check in even though I only drove the truck 9 miles and put 2.5 gallons in the tank just prior to returning the truck. The fuel I put in made the gauge read slightly more than when I received the truck. Again, I payed the extra fee because I signed the contract, but I find it dissatisfying that the employee that prepared the contract made the same mistake as I did.

ROGER WAYNE K.
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Customer did not leave a comment.

EDWARD GILBERT B.
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Customer did not leave a comment.

JANETTE S.
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Customer did not leave a comment.

ANTHONY LINEIL F.
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Just keep up good customer service

BRIDGET TRACY H.
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Customer did not leave a comment.

LINDA LEE L.
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Keep doing what you're doing.

Edward J.
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everything went smoothly

TERRY ALLEN B.
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Customer did not leave a comment.

Madeline W.
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Customer did not leave a comment.

Richard S.
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Customer did not leave a comment.

Jessica H.
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Internet search

Michael A.
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Customer did not leave a comment.

DAVID ROBERT P.
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Customer did not leave a comment.

SHAUN MARIE L.
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Very friendly attendants.

CHARLES EDWARD W.
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Customer did not leave a comment.

RONALD JOSEPH P.
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Have blankets available to rent

ELAINE ELIZABETH S.
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Customer did not leave a comment.

frank D.
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Young man that took care of me was great and easy to work with.

THOMAS LEE H.
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No comments,just a great place place to do your moving experience in rental equipment,see (Dawn Miller)a great representative for the U-Haul company

Michael W.
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Customer did not leave a comment.

Paul G.
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Customer did not leave a comment.

FRANCIS HENRY K.
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I tried to use the phone app to pick up truck, apparently the customer must go into their phone setting and open the local wi-fi (android) I did not know this and I failed to see any instructions about this step. I kept getting a go inside message with no explanation. Then I got to the "keycode" screen but there was no code. Finally gave up and went inside and the rep gave me the key. It was never in the lockbox. I really hate on- line anything.... Truck was fine!

DENNIS M H.
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Customer did not leave a comment.

PAMELA ANN-DEAN K.
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Everything is GREAT here!!!

Christopher A.
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Rented auto transport trailer to me with one completely flat tire and another tire with a bolt in the side. Realized after driving 5 miles home and had to call roadside assistance to get repaired.

HOLLY LYNN B.
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We had reserved a 20ft truck and when we got there we ended up with a 26 and we're told there was nothing else available. We were told to be careful when dropping it off at night because the lot is not lit and could be dangerous. The truck was in rough shape. One bottom side was bent to crap, a blinker just wasn't there and no one did a walk through with us. I asked if there was a lock and was told yes and there was not. The truck looked like a death trap while driving and swaying around the road to our new home. When I called and asked if I could drop it off closer to our new home and not risk driving it back, I was told no and if I did it would be thousands of dollars extra!

SAMIR AMINE B.
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Do No Changes.

RALEIGH G.
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Kind and helpful personnel here. Thank you! Good experience with "your people."

KEITHA LASHA G.
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I believe every step that is needed and required was done. Friendly, qualified, informative and helpful....I received them. I am a very happy and satisfied customer!!! Thank you!

DANIEL SHANE B.
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5 Star Service by all staff members.

EDWARD JOSEPH K.
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Manager and everyone are very helpful will be back

Paul D.
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Have used this location several times. ALWAYS friendly, helpful and great service. Thank you. In this day and age, it is hard to find good customer service, but not at your business! Keep up the great work.

MUNTADHAR A.
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Dawn was great

JACOB GREGORY P.
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You gave me the wrong trailer... it was the right size but wrong number. I use Uhaul all the time, but only because l know how to double check your work

Paul S.
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Everything went well

CHRISTY LYNN M.
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The Inkster Road location in Redford is my favorite location for renting equipment and filling propane tanks. I have used dozens of Uhaul locations over the years, Inkster Road is the best location I have ever been at.

YUCHEN X.
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Customer did not leave a comment.

KIARA YAHVON P.
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Nothing ! The staff was friendly, informative and helpful.

Lamont B.
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I have rented trailers from u haul for years and have always returned the trailer after hours picked up trailer @ 4:30 pm returned trailer at 7:15 pm but this location charges a $20 fee for checking in after hours. I will never rent from this location again.

WILLIE S.
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But did have a flat tire on car and small damage to left tire on trailer. Stranded on highway 2 hours with elderly mom. Tried to contact uhaul road service. No way to contact

MARTIN ALAN M.
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Truck was very jumpy at 65 mph.

LAURIE ANN M.
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Customer did not leave a comment.

Jason Z.
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Dont use them! They gave the truck away I had reserved, gave me a much smaller one so had to make more trips. So with that had to pay more money because they messed up.they did nothing to try to help.Very poor customer service. Guy just sat behind desk and didnt know what he was doing.Avoid this location its horrible!!

Sarita F. | Overall Experience |
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the storage unit on the top level is difficult to access I had asked several times for a lower unit. I was told to leave my info and someone would call when a lower level was available. I inquired 4 - 5 times .

KAREN IRENE G.
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I wish I took the time to get the names of the people that helped me through this process. They took the time to inform me and situate pick up times and the way to do this move to make it run smooth. They were great.

KARENSYLVIA W.
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Nothing, just keep being available and telling people and highlighting things to tell them of fees and regulations.

Jorge R T.
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This U-Haul runs like a fine well oiled machine. I have never run into any issues with this team. They always have everything ready for you and the equipment is always clean, running in top shape and ready to go. Many thanks to the Team and Dawn Miner!

DION MARTELL C.
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Very unhappy with the service rented a trailer for 24 hours only used it for 8 hours, dropped it off the same night and was charged an additional $20

Erin D.
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Customer did not leave a comment.

Frank W.
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The young lady, who was by herself, was able to handle our reservation without a hitch. She is polite and professional despite being byherself with many customers and answering calls.

Karen H. | First Impressions |
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the staff there is awesome

Charityleeann O. | Overall Experience |
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Customer did not leave a comment.

Gwendolyn M. | Overall Experience |
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Thank you so much ver good storage no problem s very nice employees

Nathaniel P. | First Impressions |
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Very pleased with the service.

WEndy S. | First Impressions |
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Marina was awesome and Alex was very helpful!!

CARMEN S. | Overall Experience |
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No real complaints. Thank you.

Karen H. | First Impressions |
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staff is great

Gwendolyn M. | First Impressions |
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Very nice and professional young lady Thank You

Sharon B. | Reservation |
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Staff was very friendly and professional. They were knowledgable and able to answer all my questions. Keep up the great work ladies. I will certainly look to use their services in the future.

No reviews have been submitted for this location.

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