I rented a 20' truck. When I arrived, it had already been given out and all that was available was a shorter truck. The manager told me that she would be taking $20 off of the rental to compensate me for the failure to provide the agreed upon equipment. However, when I finally got the invoice, it was for $20 more, not less, as there is a charge for returning the equipment early during the night. Apparently, there is special check in work which costs $20 more if the equipment is returned after hours, instead of during the day. I'm not sure what needs to be done to the equipment, that shouldn't also be done if returned during business hours: check the fuel, safety inspection, inspection for cleanliness, move the equipment to another parking space? Not sure what justifies extra work that costs you $20; all of these things should be done regardless of when the equipment comes back. Not to mention that in not keeping up your end of the bargain, a 20' truck, I get charged extra! I will not only not recommend you U-haul, any location, to anyone; I will make sure to push Enterprise, who I had a much better experience with (in my move from WI to MI). Your customer service isn't just low, it's absent completely. I got taken, not served. I paid more with Enterprise, but their customer service was top-notch, and I will definitely use them again because of it.
Trailer Rental & Towing in Redford, MI at U-Haul Moving & Storage of Redford
Moving to or from Redford, MI? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Redford, MI 48239 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Redford, MI
Cargo trailers in Redford, MI are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of Redford!
Utility trailers are perfect for towing large or oversize cargo in Redford, MI 48239. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of Redford provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Redford, MI and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Redford, MI online today!
Trailer and Towing Supplies
Couldn't give them five stars because they lost my returned trailer and put threatening phone messages on my voice mail about additional charges. Two rental charges appeared on my credit card history. Hope the one drops off or it will be more frustration. Sucks!
The online system for checking in and getting the truck did not work correctly. I went through the whole process on my phone and the truck assigned to me was not in the lot. So I had to go in and the employee had to redo my check in and then assign me a truck.
Nothing this location has Awesome Customer Service!
The morning manager was awesome...
Keep up the good work
Exterior and interior clean. Front windshield smudged gray haze especially when hit by sun. Annoying.
Nothing, Representive was great
Great customer service, she was awesome and got me in and out quickly
Provide staff with proper and appropriate customer service and professionalism. I was threatened to fight. My experience was horrible and the delay cost me apx $195.00 extra
The fuel level was improperly marked on my contract and I misread the lines of the fuel gauge. The truck only had a line for 1/4, 1/2, 3/4 and full though the lines for 1/4 and 3/4 were not labeled and only had a line. The contract stated it was 7/8 full and I misread the fuel level of the tank thinking the line meant 7/8 when it actually was only 3/4. Now I recognize I made the error of misreading it and that made me liable for the extra fuel charge. However, whoever prepared the contract must have made the same mistake and I find that disturbing and resulted in me having an additional $15 charge at check in even though I only drove the truck 9 miles and put 2.5 gallons in the tank just prior to returning the truck. The fuel I put in made the gauge read slightly more than when I received the truck. Again, I payed the extra fee because I signed the contract, but I find it dissatisfying that the employee that prepared the contract made the same mistake as I did.
Just keep up good customer service
Keep doing what you're doing.
everything went smoothly
Very friendly attendants.
Have blankets available to rent
Young man that took care of me was great and easy to work with.
No comments,just a great place place to do your moving experience in rental equipment,see (Dawn Miller)a great representative for the U-Haul company
I tried to use the phone app to pick up truck, apparently the customer must go into their phone setting and open the local wi-fi (android) I did not know this and I failed to see any instructions about this step. I kept getting a go inside message with no explanation. Then I got to the "keycode" screen but there was no code. Finally gave up and went inside and the rep gave me the key. It was never in the lockbox. I really hate on- line anything.... Truck was fine!
Everything is GREAT here!!!
Rented auto transport trailer to me with one completely flat tire and another tire with a bolt in the side. Realized after driving 5 miles home and had to call roadside assistance to get repaired.
We had reserved a 20ft truck and when we got there we ended up with a 26 and we're told there was nothing else available. We were told to be careful when dropping it off at night because the lot is not lit and could be dangerous. The truck was in rough shape. One bottom side was bent to crap, a blinker just wasn't there and no one did a walk through with us. I asked if there was a lock and was told yes and there was not. The truck looked like a death trap while driving and swaying around the road to our new home. When I called and asked if I could drop it off closer to our new home and not risk driving it back, I was told no and if I did it would be thousands of dollars extra!
Do No Changes.
Kind and helpful personnel here. Thank you! Good experience with "your people."