Customer Reviews for U-Haul Moving & Storage of Redford

4677 reviews

12768 Inkster Rd   Redford, MI 48239
(South of Schoolcraft96 on Inkster Rd)

(313) 255-2960

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(313) 255-2960

12768 Inkster Rd
Redford, MI 48239
(South of Schoolcraft96 on Inkster Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

My experience was terrible; My pick up location changed 3 times (why ask my preferred method of communication if youre going to do what you want anyway?) and when I did get here the truck I needed was blocked in so I needed to wait to have them move the other trucks out of the way. In addition before I signed my contract I asked about changing drop off locations which I was grossly mislead about. "It's easy and a short call away. Here's the number" to which I spent 2 HOURS AND 7 TRANSFERS to have no one help me. Also I was told it wouldnt cost me more but it DID.

LINDSAY ALEXA W. 
Rating:
5.0

Customer did not leave a comment.

EDWARD T. 
Rating:
2.0

The location where the equipment was picked up was not knowledgeable, tried to charge my stepdad for the equipment when I had made arrangements to charge the card that I put on file when I made the reservation, had no idea what other equipment I had ordered in addition to the truck etc. They are an embarrassment to U-Haul.

DOUGLAS SCOTT D. 
Rating:
5.0

In store experience was great. They took care of everything and were friendly. Online is completely different. Stop pushing to sell literally everything imaginable. I knew what I wanted and what I needed. Also the page with the equipment add ons (straps, trailer accessories, etc.) Had a subtotal with all of the suggested items added which was over $100 more than what I was getting because it automatically assumed I wanted all of those things. That is not ok, how many unneeded items have you pushed on to people because they didn't see the little skip button in the top right corner?

ROSS ALAN M. 
Rating:
1.0

Customer did not leave a comment.

ELISA LORENE B. 
Rating:
1.0

Employees were rude and looked like they'd rather be anywhere else. The entire place was disorganized and messy. There was hardly any place to park. Next time going out of my way to avoid this UHaul.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

MARVIN ANTHONY J. 
Rating:
1.0

All the 26 ft. trucks are old or need some repairs.

ROLAND SAMUEL A. 
Rating:
3.0

I shouldn't be charged for returning equipment early($20.00, after hours fee).

ROBERT CRAIG B. 
Rating:
4.0

Very quick service.

CALEB ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

Devonte B. 
Rating:
3.0

delayed service due to understaffing. I paid for my equipment and was left standing outside of the attendant to hook up the trailer. I was forced to go back inside and stand in line for an additional 30 min unacceptable. Past experience has been much better.

BYRON R. 
Rating:
4.0

Customer did not leave a comment.

FALGUNI S. 
Rating:
3.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Everything at this location was wonderful.

KATHRYN ANN F. 
Rating:
5.0

Everything worked out great, no improvements to recommend!

WILLIAM WALTER F. 
Rating:
3.0

Clean the inside of the Uhaul's a little better. It wasn't that clean… just okay.

DEDRA NICOLE D. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW BRIAN B. 
Rating:
5.0

Had a problem with the after hours return on the website, but they didn't charge me extra or give me any problems about. Much appreciated.

MAC MICHAEL O. 
Rating:
5.0

N/A

DEYANA JOI S. 
Rating:
2.0

The staff were really nice but uhaul has some issues to work out. I did a one way move from California to Michigan in a 20' truck with car and rented a storage unit vanbody 7x23x6 over a month ago. I get to the Ypsilanti location and they said it is a glitch in their system and it is allowing people to reserve storage units that don't exist. So I had a 20' truck full of stuff and no where to go. They have anything available in my area. I went to three separate places again in Michigan for storage units with no luck, only ones available were 5x5. Storage rentals of America saved me. This experience made my move 1000 times more stressful.

MEGAN C. 
Rating:
5.0

Customer did not leave a comment.

MARIAN KAY H. 
Rating:
5.0

They seem a little confused, they called me 24 hours after I returned the truck to ask when I was returning it! Excellent rental, equipment was clean and worked perfectly Folks at the location were polite and efficient, except for the comment above.

MICHAEL M. 
Rating:
4.0

I made an on line reservation 3 weeks prior . I was very ANGRY when I was told the trailer would not be available the day I requested it and not at the location I requested it

ELLIOT M. 
Rating:
5.0

Customer did not leave a comment.

Abbas W. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY LORRAIN S. 
Rating:
3.0

Equipment was very old. Was told I'd get a potential late fee if I returned the equipment 3 hrs late even though the store was closed during that time.

VINCENT S. 
Rating:
4.0

Customer did not leave a comment.

Ameer-Suhair-Jaw A. 
Rating:
3.0

Customer did not leave a comment.

NIGEL RAYVEL W. 
Rating:
5.0

Customer did not leave a comment.

HUSSAM S. 
Rating:
4.0

Customer did not leave a comment.

KATHERINE C. 
Rating:
4.0

Make sure the U-Haul app downloads the license picture to save time. Why do I need to download prior to check in and then the employee does it again in the store.

RALPH DUD C. 
Rating:
4.0

Customer did not leave a comment.

DESHONE DEMETRUS R. 
Rating:
5.0

Customer did not leave a comment.

Pavel S. 
Rating:
3.0

After attempting to return the truck and follow the after hours return process. The site kept glitch and would not save my pic nor the gas detail. Waited on customer service for 45 minutes to no avail HANDS DOWN WORST EXPERIENCE EVER NEVER EVER WILL O UTILIZE UHAIL FROM THE START TO FINISH WIRST SDRVICE EVER

FELICITY ARTICE R. 
Rating:
5.0

Employees very friendly and explained the different truck options. I was charged the correct amount by mileage. Redford was one of the few locations open on a Sunday which was a lifesaver. Absolutely no issues.

ROBERT SCOTT G. 
Rating:
4.0

Customer did not leave a comment.

ALFRED JOSEF M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M F. 
Rating:
3.0

The reservation process was confusing at best, I reserved a truck online selecting a location very close to my home, only to receive a call the afternoon before saying no truck was available and directed to a location significantly farther away. I soecifcalky chose hula for this reason, convenience. Also the rep on the phone was very rude, with a take it or leave it not my problem attitude

James V. 
Rating:
5.0

Customer did not leave a comment.

Todd N. 
Rating:
5.0

Employee was amazing on getting me set for a few hours. He made it work even tough the cargo van was going out at 5pm. Thank y'all very much

MICHAEL DALE B. 
Rating:
5.0

Customer did not leave a comment.

JAMAL KEITH T. 
Rating:
2.0

The first location I went to the manager wouldn't give me a clean vehicle she inseasted on the one with the bad smell , I had a reservation ready and she cancelled it, her name was victoriia Wlkins on telegraph rd in Taylor, actually didn't care when I asked for her manager and she said my name on the door call in one u like, I had to drive to another location and use different reservation. I was not a happy customer. Ver disappointed.

MORTADA HUSSEIN A. 
Rating:
2.0

I was given 9 moving pads, but charged for 24.

MATTHEW XAVIER H. 
Rating:
5.0

Customer did not leave a comment.

HERMAN K. 
Rating:
5.0

N/A

LASHELL RENEE T. 
Rating:
5.0

I will continue to use this location -thanks for the help!

ROGER H. 
Rating:
4.0

Windows need to be cleaned on inside other than that you're good!

MAUREEN ANN K. 
Rating:
1.0

Well for one thing I made a reservation to pick up a car hauler trailer at a local location in livonia on Plymouth road mechanics place which online it let me book the reservation for the trailer then when I got there they informed me that they didn't have a trailer/ or the trailer they had was broken. So as I waited there for them to locate a trailer they were nice but waiting to see if anyone locally had one was stressful because I had made a appointment to pick up my vehicle at a certain time which I was over a hour and a half late because of the reschedule of my reservation to another u-haul location which was another 20 minutes away in the opposite direction. This was the worst experience I have ever had with such a large company I just keep wondering to myself how this could happen and why I wasn't offered some sort of discount for my inconvenience or something but it is what it is. I definitely wouldn't recommend people as this was my first ever experience and probably my last ..

JOHN EMERY W. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
3.0

Have the items in stock we ordered online.

ANDREA V. 
Rating:
1.0

I had to wait 30 minutes to get the truck (and I made a reservation the night before). The truck smelled.

JORDAN CHRISTOPH B. 
Rating:
3.0

Employees were rude, conversing with one another, are not very willing to help.

BARBARA BEDFORD J. 
Rating:
5.0

Great customer service

TISRAHLAR LULA J. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

JARED WALTER P. 
Rating:
1.0

We discovered we had left a Kindle in the truck. I called well before closing, waited on hold for over 25 minutes. No one took the call. I called the next day to the 800 number, was told a message was sent to the Redford store and to go there to see if the Kindle had been found. After waiting for the employee to finish his phone call, I was told the truck was outside and that I could go look. I said that it wasn't the truck, but was assured it was. The employee was clearly not anxious to help, finally got the employee who checked the truck in, who said the truck had already been rented after checking the computer and promised a callback when it was returned. I received NO call. Poor customer service, poor work attitude by employee #1. At least employee #2 verified the truck was out. Wish he would have followed through.

dianne B. 
Rating:
3.0

small parking lot. when I returned the trailer; I had to drive on curve because all the trucks were parked to the road at entrance. then had to unhook the trailer and push it into a spot to leave it. I could not put it in a spot, unhook, do my trailer return and drive away.

VENIS C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY JEROME D. 
Rating:
3.0

Customer did not leave a comment.

REBECCA LAURAMAE G. 
Rating:
5.0

Customer did not leave a comment.

David H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERTA ERIN E. 
Rating:
5.0

Customer did not leave a comment.

DANIEL FRANCIS C. 
Rating:
3.0

Everything worked out well, but one of the tires was at its wear bars and both tires had only 2/3 it's recommended air pressure. I noticed the low pressure because my mileage was low. I had to add about 20 psi to each.

Gordon N. 
Rating:
5.0

Customer did not leave a comment.

KARA LYNN-MAHSSN H. 
Rating:
5.0

Customer did not leave a comment.

LELAND MADISON R. 
Rating:
1.0

Better wifi

David A. 
Rating:
5.0

Christopher was really helpful.

OTIS P. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
3.0

Customer did not leave a comment.

STACEY C. 
Rating:
1.0

Have order and information right. And don't try to over charges people's. Period.

EUGENE H. 
Rating:
5.0

Customer did not leave a comment.

Randal H. 
Rating:
5.0

Joe Morgan Very pleasent and helpful OUTSTANDING customer service

Ann C. 
Rating:
5.0

The staff was super friendly. Easy check in and out.

JEFFREY GENE J. 
Rating:
4.0

Customer did not leave a comment.

Emily H. 
Rating:
5.0

Customer did not leave a comment.

Lucas N. 
Rating:
5.0

Ten authorization process while standing I got spun takes farrrr to long! I've purchased a rental already this year so what's the issue? This isn't 1999…service rep needs to be removed from process entirely - she's useless and not friendly!

ANNE FACKLER W. 
Rating:
3.0

I wouldn't recommend U-haul to a friend. I dropped vehicle off after hours and i was charged an EXTRA 20.00 even though i went online and completed the check in with the app. Thats a scam. U-haul stole 20.00 from me and i believe im not the only person to experience that. I feel like the class action lawsuit could be HUGE

RAYMOND DOUGLAS M. 
Rating:
5.0

Very nice manager and customer service personnel

REGINA BANKS B. 
Rating:
5.0

Customer did not leave a comment.

HARRY THOMAS S. 
Rating:
5.0

The interior windshield was dirty and was necessary to be cleaned, before using. also the dash board was full of dirt as if it had never been cleaned off. Uhaul needs to take the time and clean the interior of the vehicles to insure safe driving conditions for all.

JOHN ALVIN W. 
Rating:
5.0

Good customer service and good clean vehicles

TIMOTHY PHILLIP T. 
Rating:
5.0

Nothing. Staff was friendly. Great service.

KIMBERLY ANN L. 
Rating:
5.0

I needed 3 small storage units temporarily while going through a bad divorce. The staff at the Redford location was very helpful with getting me the units that I needed. The customer service at this location was great.

denein f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

JEWELL H. 
Rating:
5.0

Customer did not leave a comment.

ERIC LUCIUS S. 
Rating:
4.0

No improvements needed

LONNIE LAMAR H. 
Rating:
3.0

All trucks should be filled we gas on full no exceptions I was changed for gas on my final bill more then once I think this a problem to get more money from the customer

MARCUS DEWAYNE W. 
Rating:
1.0

Customer did not leave a comment.

GABRIELLE SIMONE B. 
Rating:
3.0

The truck had very litt gas in it when I picked it up. I had to stop for gas almost as soon as I picked it up

SHARON KAY S. 
Rating:
1.0

I need a trailer for two days but had to return it I one day and had two go to a different location to get a different trailer from them and the other location called and said that the trailer that I was to get the person never returned it so I had to cancel the trailer for the second day. Piss poor service and very unprofessional.

DALE ROBERT D. 
Rating:
1.0

Waa privuded the wrong size trailer. Tge chain was touching the ground. My family could had died

TAMEIKA DELORES S. 
Rating:
5.0

Joe is a good manager

Gerald R. 
Rating:
5.0

Joe Morgan is a great young man who could not have been any nicer.

JOSEPH O. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Very professional personnel! Good job!

HAMDY A H. 
Rating:
5.0

Representative was very courteous and helpful.

Donna H. 
Rating:
4.0

Customer did not leave a comment.

ETHAN JAMES R. 
Rating:
5.0

I would like to have had a down level locker

Tanya C.  |  Online Move In 
Rating:
4.0

the storage unit on the top level is difficult to access I had asked several times for a lower unit. I was told to leave my info and someone would call when a lower level was available. I inquired 4 - 5 times .

Sarita F.  |  Overall Experience 
Rating:
5.0

the staff there is awesome

Karen H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charityleeann O.  |  Overall Experience 
Rating:
5.0

Thank you so much ver good storage no problem s very nice employees

Gwendolyn M.  |  Overall Experience 
Rating:
5.0

Very pleased with the service.

Nathaniel P.  |  First Impressions 
Rating:
5.0

Marina was awesome and Alex was very helpful!!

WEndy S.  |  First Impressions 
Rating:
5.0

staff is great

Karen H.  |  First Impressions 
Rating:
5.0

Very nice and professional young lady Thank You

Gwendolyn M.  |  First Impressions 
No reviews have been submitted for this location.

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