Customer Reviews for U-Haul Moving & Storage of Redford

4550 reviews

12768 Inkster Rd   Redford, MI 48239
(South of Schoolcraft96 on Inkster Rd)

(313) 255-2960

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(313) 255-2960

12768 Inkster Rd
Redford, MI 48239
(South of Schoolcraft96 on Inkster Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

AARON ALONZO O. 
Rating:
5.0

Everything is GREAT HERE!!

pAMELA K. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Very helpful men!

Donna O. 
Rating:
4.0

Customer did not leave a comment.

Lindsay C. 
Rating:
5.0

Good customer service

AARON DEMETRIUS T. 
Rating:
5.0

Customer did not leave a comment.

JAMES DAVID V. 
Rating:
5.0

Customer did not leave a comment.

DUANE CARL L. 
Rating:
5.0

Can't think of anything that needs improvement. I had a stress-free experience.

ROYCE ANTHONY G. 
Rating:
4.0

Customer did not leave a comment.

Alfred W. 
Rating:
5.0

Customer did not leave a comment.

JASMINE ADRIANA H. 
Rating:
2.0

Did not acknowledge that was injured when opening up the trailer the door it smashed my hand between the door and the trailer.

AARON S. 
Rating:
4.0

We usually have no issue with this location but this time the equipment was filthy inside and the tires were in very bad shape. If we had not been 4 hrs away we would have called for a replacement. The trailer was physically checked by the employee before I drove away. Next time I will check it myself.

DEANNA ANTIONETT M. 
Rating:
1.0

You could give me some money off my bill since I returned the truck with half a tank of gas more then I was supposed to. You could not charge me for things I didn't use or even ask for those things to be in the truck. The dolly was never used just in the way and ended up getting hit so that little green band broke indicating I used when in fact i didn't it got bumped by a couch and I got charged as if I used it... over all very unsatisfied

Trevor K. 
Rating:
5.0

Very pleased with service and equipment

DENNIS RAYMOND B. 
Rating:
5.0

Joe Morgan is a great manager and goes above and beyond to help you. Very professional.

CHAD MICHAEL P. 
Rating:
4.0

Customer did not leave a comment.

william R. 
Rating:
5.0

We rent here all the time its always been a great experience. This time was no different. The cargo van we rented was brand new.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

ALTIN B. 
Rating:
4.0

They were the only location in my area that had an available 15' truck when I needed it,the reservation was mad through the Westland storage location,they sent me a confirmation from their location and it said to drop it off at their location, however when I checked out at Redford they told me to drop it off their,which was also confirmed by Westland the next day,I was informed there would be a drop charge if I dropped it in Westland,I was charged for 5 gallons @ about $3.50 a gallon even though I was told when I got back if It wasn't exactly at 7/8 of a tank it could be waived,it cost me an additional $17,it cost me a total of alm

DOUGLAS BARRY S. 
Rating:
5.0

Customer did not leave a comment.

JAMES CURTIS B. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

This was a very well organized and efficient location I was very pleased

BERNICE LOUISE R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM JOSEPH S. 
Rating:
1.0

Customer did not leave a comment.

NABIL MOUSSA B. 
Rating:
5.0

Customer did not leave a comment.

JAMES CURTIS B. 
Rating:
5.0

This location was very helpful and friendly. However, when I called the general UHaul number for questions I was on hold for an hour. After an hour I retired calling with another number and got right though- they must have forgotten I was on hold or something. Also, when I went to follow the link to return the UHaul after hours the website was glitching and would not allow me to answer any of the questions to finish the process. I tried with two different phones several times and ways. After sitting in the parking lot for 30 or 40 minutes it was 11:30 pm. Finally got in contact with a roadside assistant to helped us. She was very kind.

AMANDA JANAE R. 
Rating:
5.0

Pick up and return were quick and easy. Staff was excellent to work with. We definitely would use again.

GEORGE WYNN B. 
Rating:
3.0

Make sure your vehicle are ready to run.The 26' truck we rented would not start so we were relegated to another truck which was filthy,head liner was loose and the was such that at 65 mph. it vibrated terrible and the suspension seemed wore out. The truck had 150,000 miles on it and seemed to be in need of some part replacement in the suspension and the steering.

KAREN SUE K. 
Rating:
5.0

Customer did not leave a comment.

CRISTAL ANTIONET M. 
Rating:
5.0

Great customer service

SONJA L C. 
Rating:
5.0

Customer did not leave a comment.

TAMIA NICHOLE J. 
Rating:
4.0

Customer did not leave a comment.

Giovanni N. 
Rating:
5.0

Customer did not leave a comment.

MICHAELPHILIP K. 
Rating:
5.0

Customer did not leave a comment.

JEREL H. 
Rating:
1.0

The GM ripped me off and I was forced to deal with him. How stupid if someone has a problem with your employee and you are forced to deal with them. I hope that $40 hidden fees was worth losing a customer that spends $35 a month on 2 propane tanks there

JAMES EUGENE T. 
Rating:
1.0

Not charge fee for service that wasn't provided

JAMALL THOMAS M. 
Rating:
5.0

I rented a u-haul a year ago, and I have been awaiting the day I would hear from you again. Thank you for reaching out with this survey, I miss the special bond that we used to have. Feel free to check in any time, u-haul.

Benjamin T. 
Rating:
5.0

Customer did not leave a comment.

JAMES ALAN S. 
Rating:
5.0

Customer did not leave a comment.

SANDRA MARIAN H. 
Rating:
5.0

Customer did not leave a comment.

LISA LINETTE H. 
Rating:
5.0

Customer did not leave a comment.

ROBERTGERARD O. 
Rating:
5.0

Customer did not leave a comment.

CHARLISELILY-ANN W. 
Rating:
4.0

I feel like for what I use the truck it was perfect. When i return it by self check in. One of the question ask about cleanliness of the truck it was the same way as when I got it. I guess I am saying it should have been clean when I picked it up. If you wanted it clean when I brought it back. The outside of the truck was less than clean

CLARENCE W. 
Rating:
5.0

Customer did not leave a comment.

GRAGORY MARCEL-W B. 
Rating:
5.0

Excellent service all the way around.

JAMES RALPH N. 
Rating:
4.0

Customer did not leave a comment.

Satonya C. 
Rating:
5.0

Great service

GARY M. 
Rating:
5.0

Great experience from start to end. Great staff.

CHRISTOPHER STAN P. 
Rating:
1.0

I was charged for a gallon of gas at $7.50 after thoroughly explaining logical and reasonable math. I had put in 1.8 gallons of gas and drove 14 miles. So if you add in the gallon i was charged, this would be 2.8 gallons of gas which would imply that the 10 foot truck i used got 5 miles per gallon. I was told that a manger would review and call me, never got a call. I got the bill and sure enough i was charged for the extra gallon of gas. I called and spoke to manager Joe and he said he would credit me back the $7.50. Week or two goes by and still no credit. Had to call again and spoke to Joe again and sounds like now he put in a manual entry to credit me back the $7.50. This is the third time in several months that ive used U-haul, and not once has my process gone smoothly. Typically my truck has not been available and i have been forced to change my plans which has been extremely inconvenient. I dont plan on ever using Uhaul again.

ERIK JAMES O. 
Rating:
1.0

I dropped the rental off at the Redford location after-hours. I immediately realized I had left my Bose headphones in the vehicle but had already put the key in the drop box. I called the next day at exactly 7am when they opened up to let them know I had left them in the vehicle and my wife would be by within the hour to pick them up. My wife went there and was told they hadn't opened the vehicle yet and they would call her when they did. I called hours later to check the status and was told they didn't see my headphones. I am 100% certain my headphones were in the vehicle and the employee did not return my property intentionally. The headphone were $300 that I can not replace nor should I have to. It is extremely discouraging and frustrating to havey property taken from me.

Justin G. 
Rating:
5.0

Customer did not leave a comment.

JAMES CURTIS B. 
Rating:
4.0

Customer did not leave a comment.

BIEN VAN L. 
Rating:
5.0

Reford store was great in an out, prices are good to, i rent alot of car haulers price are good👍🏻

GREGORY CHARLES K. 
Rating:
5.0

The man who un-hitched the trailer was very helpful, personable, and kind.

Vittoria H. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
3.0

Make the pick up and return process simpler

TIFFANY MICHELLE C. 
Rating:
5.0

Customer did not leave a comment.

LILIAN T. 
Rating:
3.0

It was a pretty easy process. I like to be able to do things myself rather than going to the counter. Of course you still have to go in to get the key but you don't have to wait in line. The return process was even easier. Uhaul had better prices than every other company I tried.

Anita J. 
Rating:
5.0

Service was excellent. They went out of their way to get us the newest truck with the least amount of miles on it. :)

ALEXANDER GAGE N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT RUSSELL W. 
Rating:
4.0

Customer did not leave a comment.

CINDY LOUISE L. 
Rating:
5.0

The service was awesome. Everyone was helpful and quick on their feet.

DE FRANK M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT RODNEY E. 
Rating:
5.0

Customer did not leave a comment.

CARMEN DENISE F. 
Rating:
4.0

When a customer makes their reservation, let them know about all the "extra costs". Was a little shocked when $19.95 and $.59 a mile was over $70.. Everyone was very polite and helpful. Would definitely recommend this location.

STEPHEN ALLEN S. 
Rating:
5.0

I have used the Redford location because of their professional approach to their work. I live much closer to another U-Haul dealership but have always been satisfied with the cooperation and professionalism compared to the Farmington store.

THOMAS JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

LINDA MARCELLA J. 
Rating:
3.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN LEE P. 
Rating:
5.0

Customer did not leave a comment.

LISA MARIE S. 
Rating:
3.0

Counter guy wasn't wearing a mask. My truck specifically was not cleaned inside, it's covid I thought they would do better. Also the door on the truck was messed up the entire rental period.

Lynnsay P. 
Rating:
5.0

Nothing but keep the manager of that store there. He was a great guy. Thx

Michael B. 
Rating:
5.0

All good

HERBERT ODELL A. 
Rating:
4.0

The parking lot is very cramped to maneuver trucks around and/or to spot a returning trailer.

LAURENCE LOWELL B. 
Rating:
5.0

Layla was awesome and the gentleman who checked me back in was great. I needed to call back after being serviced and both were helpful. I am always pleased when going to uhaul!

ASHLEY LORETTA F. 
Rating:
4.0

The two guys who helped me need to be trained on how to hook up auto transport. They had no clue.

WILLIAM PATRICK P. 
Rating:
3.0

I had to argue with the checkout person that the price they were trying to charge me was not correct. They finally agreed and lowered the price to what you had priced me online. The truck was behind being dirty muddy snow and ice packed under the wipers in the grill and on the back of the truck I had to clean it before I could open the door. Very very Unsatisfied

KENNETH P. 
Rating:
5.0

Customer did not leave a comment.

BETH F. 
Rating:
5.0

Greet customer service Always pleasant

Mercedes M. 
Rating:
3.0

Customer did not leave a comment.

CAPIOS DERECK R. 
Rating:
5.0

After hours drop off. Easy process to return.

RONALD W. 
Rating:
5.0

Everyone was very Friendly, I will certainly do this again as needed

TARYN LEIGH D. 
Rating:
2.0

Truck was not ready at 8:30am as registration indicated. I had to sit in my car until store opened at 9:00. Also, corporate uhaul would not let me change my drop off location to the same place they changed my pick up to. This was extremely inconvenient as I had to get a ride to my car after I returned the uhaul

BENJAMIN LEE M. 
Rating:
5.0

The truck was clean inside. Not everything worked. No inside cabin light. Customer Service was excellent. Easy after hours drop off.

Thelma H. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN MARLON T. 
Rating:
4.0

Everything was neat and organized...the girl at the desk (bright blue hair) her name was Layla...and her personality was as bright as her hair! She was polite, friendly, and helpful to myself and my husband. I didn't like the drop off process though. I thought I should be able to wait til they were done inspecting the truck and accessing the fees. It was a young guy he took the keys, and said I'll email you the receipt. And then he briskly walked away.

Julie J. 
Rating:
3.0

The truck was not ready for pickup. It needed to have snow cleaned off and also did not have much gas it. So, instead of filling it to the proper level after, I had to go to the gas station almost right away. In addition, there was no dolly in the back of the truck. Granted I did not need it, but I was left wondering if they would try saying I took it.

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

JAVIEL M. 
Rating:
2.0

also not double charge my debit card.

AARON COLIONE E. 
Rating:
3.0

The manager got me rang out and showed me the truck and he was nice. My truck wasn't really dirty but the drivers side window handle was in the door detached from the door. (Easily fixable for customers to not have issues. It snowed on my trip and the windshield wipers sucked and there was no washer fluid or the washer fluid was frozen. That did make my trip extra difficult. Overall my worst experience with Uhaul.

PAUL ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

TERENCEBERNARD S. 
Rating:
1.0

Fuck off

Davidmichael K. 
Rating:
5.0

Customer did not leave a comment.

MARK ANTHONY G. 
Rating:
1.0

Yesterday was the worst experience I've ever received at this or any Uhaul location. It was the worst experience I've received anywhere for that matter. I Don't think there are enough characters to use in this survey to describe how horrible my experience was. Christopher Angliss was very rude, lazy, his whole demeanor was nasty as if he wanted to explode. First I reserved and Pickup truck but instead the employee had a key ready for a cargo. He told me it was not his job to get the cargo and that it was all the way up front. Then he says well honestly I don't know where it is. Christopher told me to look at the numbers on the key ring and match them up to the cargo. I asked if he could call his manager, he got upset the and referred me to his manager saying “ can you handle this”, I told him I'm not a this. I'm a person, a customer. Long story short the manager gave he his phone number and I'm planning on calling today. The manager asked Christopher if he could bring the truck up to me. Christopher did bring the cargo up to me put he was STEAMiNG HOT! My personal opinion on the employee is he might need so anger management counseling. His behavior was shocking to me to see a adult running a business and so disconnected with is job, and so angry. He was I believe texting a lot maybe someone made him upset and he don't handle stress well. I'm not sure but I know something don't seem right with him. When I returned back to drop the cargo off everything went smooth.

Stacy K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS ANDREW J. 
Rating:
4.0

Appreciated Joe's assistance with our rental. We had to make a change, which he did with no problem. He explained everything very well and LOVE being able to return with the app!

KYLE SHELDON B. 
Rating:
1.0

I rented a 20' truck. When I arrived, it had already been given out and all that was available was a shorter truck. The manager told me that she would be taking $20 off of the rental to compensate me for the failure to provide the agreed upon equipment. However, when I finally got the invoice, it was for $20 more, not less, as there is a charge for returning the equipment early during the night. Apparently, there is special check in work which costs $20 more if the equipment is returned after hours, instead of during the day. I'm not sure what needs to be done to the equipment, that shouldn't also be done if returned during business hours: check the fuel, safety inspection, inspection for cleanliness, move the equipment to another parking space? Not sure what justifies extra work that costs you $20; all of these things should be done regardless of when the equipment comes back. Not to mention that in not keeping up your end of the bargain, a 20' truck, I get charged extra! I will not only not recommend you U-haul, any location, to anyone; I will make sure to push Enterprise, who I had a much better experience with (in my move from WI to MI). Your customer service isn't just low, it's absent completely. I got taken, not served. I paid more with Enterprise, but their customer service was top-notch, and I will definitely use them again because of it.

David W. 
Rating:
4.0

Couldn't give them five stars because they lost my returned trailer and put threatening phone messages on my voice mail about additional charges. Two rental charges appeared on my credit card history. Hope the one drops off or it will be more frustration. Sucks!

THOMAS GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL YVETTE E. 
Rating:
4.0

the storage unit on the top level is difficult to access I had asked several times for a lower unit. I was told to leave my info and someone would call when a lower level was available. I inquired 4 - 5 times .

Sarita F.  |  Overall Experience 
Rating:
5.0

the staff there is awesome

Karen H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charityleeann O.  |  Overall Experience 
Rating:
5.0

Thank you so much ver good storage no problem s very nice employees

Gwendolyn M.  |  Overall Experience 
Rating:
5.0

Very pleased with the service.

Nathaniel P.  |  First Impressions 
Rating:
5.0

Marina was awesome and Alex was very helpful!!

WEndy S.  |  First Impressions 
Rating:
5.0

No real complaints. Thank you.

CARMEN S.  |  Overall Experience 
Rating:
5.0

staff is great

Karen H.  |  First Impressions 
Rating:
5.0

Very nice and professional young lady Thank You

Gwendolyn M.  |  First Impressions 
Rating:
5.0

Staff was very friendly and professional. They were knowledgable and able to answer all my questions. Keep up the great work ladies. I will certainly look to use their services in the future.

Sharon B.  |  Reservation 
No reviews have been submitted for this location.

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