Customer Reviews for U-Haul Moving & Storage of Redwood City

7601 reviews

2200 El Camino Real   Redwood City, CA 94063
(E Of Woodside Rd)

(650) 365-6233

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(650) 365-6233

2200 El Camino Real
Redwood City, CA 94063
(E Of Woodside Rd)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MIGUEL P. 
Rating:
5.0

Speedy and hassle-free service on trailer rental and propane tank refill

JAMES M. 
Rating:
5.0

Staff was super helpful in setting me up with just the right stuff to make the move go smoothly. Very professional.

BRYAN H. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO P. 
Rating:
5.0

It was all fine.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

RANDALL K. 
Rating:
5.0

Customer did not leave a comment.

YASHWANTSINHJI J. 
Rating:
4.0

Customer did not leave a comment.

CARL D. 
Rating:
4.0

the location seems to have connection issues w internet. so if you are picking up or returning using the app many a times the app says "network not available:". you should think of how to provide customers connectovity to a wifi

Yogesh A. 
Rating:
4.0

Customer did not leave a comment.

CHUNG-HAN C. 
Rating:
5.0

Customer did not leave a comment.

adrian m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caylin H. 
Rating:
5.0

Customer did not leave a comment.

ELIDA A. 
Rating:
4.0

Customer did not leave a comment.

Sebastian S. 
Rating:
5.0

Long wait to return trailer. Need more than one person on duty at 1:00 pm on a Saturday.

Timothy R. 
Rating:
5.0

Quick courteous and helpful

David D. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Customer did not leave a comment.

WOUTER S. 
Rating:
5.0

Customer did not leave a comment.

JAVIER H. 
Rating:
5.0

Running lights on vehicle trailer were not working.

TIMOTHY H. 
Rating:
5.0

The vehicle was clean and spotless. The alignment was so bad it was difficult to drive but I didn't fully notice until the highway.

Andrew W. 
Rating:
5.0

Best place to go!

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

ALAN D. 
Rating:
5.0

Customer did not leave a comment.

Basil S. 
Rating:
5.0

Customer did not leave a comment.

Cameron J. 
Rating:
5.0

accessibility -- 10/10 equipment / truck - 9/10 service personnel - 10/10 check out and return - 10/10 price - 10/10 website for checking out and return - 5/10

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

CATHYANN B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Excelente lugar 👍

rigoberto G. 
Rating:
5.0

Customer did not leave a comment.

ANGEL W. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
3.0

Price rate per mile was a bit expensive. Communication between staff members needs lots of improvement. Also if there's items that you're paying for your U haul staff members should make Sure that you have it in your van or it's in your possession before you leave.

MARVIN A. 
Rating:
5.0

Sabrina is very good at the desk and doing just about all aspects of the job

mike S. 
Rating:
5.0

Customer did not leave a comment.

Joey C. 
Rating:
5.0

Customer did not leave a comment.

CATHYANN B. 
Rating:
5.0

Customer did not leave a comment.

JASEN F. 
Rating:
2.0

Customer did not leave a comment.

BRADLEY Y. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Enricogiuseppeag A. 
Rating:
5.0

Customer did not leave a comment.

PAULA M. 
Rating:
5.0

Customer did not leave a comment.

SONG W. 
Rating:
5.0

Customer did not leave a comment.

Jo Lester S.  |  Overall Experience 
Rating:
5.0

Nothing, the people are amazing as well as the cargo vans!!!!

Kevin D. 
Rating:
5.0

The online check out process was terrible - the photo page for the drivers license didn't work and we had to go inside to pick up our reservation. Even after getting assistance from the representative at the location, every page she tried to send me to continued to have errors. We were finally able to complete the process once the rep printed out our contract.

ASHLEY G. 
Rating:
5.0

Customer did not leave a comment.

LORENA M. 
Rating:
5.0

Quick and easy!

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Jobany A. 
Rating:
5.0

Customer did not leave a comment.

CRAIG S. 
Rating:
5.0

Good service thank you

IGNACIO L. 
Rating:
5.0

Superb service, keep the good service

CARLOS D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

rituraj K. 
Rating:
5.0

The entire redwood city uhaul team/staff From the general manager all the way down to custodian are very knowledgeable and efficient not to mention very courteous to their customers and to each other. They provide a great and essential service to redwood city and its community which has a population of 85,925 Thank you U-haul Redwood city

EDUARDO B. 
Rating:
5.0

Customer did not leave a comment.

PERSAIN S. 
Rating:
4.0

Customer did not leave a comment.

SAMIUELA F. 
Rating:
5.0

Absolutely fabulous!!!

KONRAD T. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER H. 
Rating:
4.0

Customer did not leave a comment.

Troy G. 
Rating:
5.0

Customer did not leave a comment.

lisa G. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL C. 
Rating:
5.0

Customer did not leave a comment.

Rodney T. 
Rating:
5.0

Whole experience was good. From people at computers, to my hitch installer, to pickup rental experience. Equipment new/well maintained, no problems. App and website reservations need some tweaks, but UHaul tech okay, too. Thanks

PETER V. 
Rating:
5.0

The man Ed was very helpful super nice amazing customer service ❤️

SHIRLEY G. 
Rating:
4.0

Customer did not leave a comment.

NICK R. 
Rating:
5.0

Very professional and kind, they definitely know U haul business. Perhaps another person on the weekends to help in the check out. Maybe someone for the truck rental and one for the equipment rental.

TRACY B. 
Rating:
5.0

Everything was fine no complaints the truck was clean and half tank of gas no problem was a local rental

GILBERTO L. 
Rating:
5.0

Nothing

ABDALLAH S. 
Rating:
5.0

The trailer did have a dent in the wheel well but everything was ok

ERIC V. 
Rating:
5.0

Customer did not leave a comment.

SANDRA L. 
Rating:
3.0

Uhaul online and on phone is awful! I was able to reserve 2 ubox and a DOUBLE trailer, only to find on moving day that they had not had a double trailer for months. This delayed my move by a week, forced the move helpers to reschedule at the last minute, and cost me $1600 in additional rent. Subsequently I went on line and was able to reserve 2 uboxes at Uhaul Belmont, but then called them and found out they don't even rent uboxes at that location!

BRYAN L. 
Rating:
5.0

Truck availability: Had reserved a more than a week a head and still had to wait three days for a truck less than 50 miles away. Then had to drive 15 miles to return truck even though there was a Uhaul less than 2 miles from my location.

Kenneth B. 
Rating:
3.0

When we reserve a 20 foot truck only to be told when we arrive to pick it up that one is not available. Very disappointing

TRYNIE H. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

Ashley J. 
Rating:
5.0

The young woman that assisted me was wonderful. She was quick, efficient and friendly. Truly the exemplary customer service representative.

Judith L.  |  First Impressions 
Rating:
5.0

The young lady that was attending to my needs was very polite very responsive and very efficient

JOSEPH R. 
Rating:
5.0

Huge difference in customer service at Redwood location versus Belmont location. Redwood staff was friendly and helpful. Belmont staff was not helpful or friendly.

Judith L.  |  First Impressions 
Rating:
5.0

Nick is doing great at management

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
5.0

Absolutely nothing

SYLVIA H. 
Rating:
5.0

Customer did not leave a comment.

Logan S. 
Rating:
5.0

Customer did not leave a comment.

PERRY M. 
Rating:
5.0

Wonderful customer service. Thank you.

Siniva T. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

CURTIS A. 
Rating:
5.0

Great customer service!! Employees go above and beyond!!

RUTH O. 
Rating:
4.0

Customer did not leave a comment.

BRADLEY G. 
Rating:
5.0

Customer did not leave a comment.

Perry M. 
Rating:
2.0

Mobile pick up did not work and took the customer service 3 vans before getting me one I was able to use. When trying to find assistance it was hard to find someone sitting at the desk and one of the people I approach denied there being an issue until someone else came to help. Key drop off is also not clear.

ANDREA C. 
Rating:
5.0

Sabrina and Liz are excellent

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Gustavo M. 
Rating:
1.0

was told by two representatives I spoke with a cash deposit of $100 for a 10 foot truck was acceptable upon pick up. That was not the case when I got there. Had to bother a friend for their credit card because the store wouldn't accept the cash deposit I was told was okay to use

MARTIN M. 
Rating:
1.0

When i returned my rental 5x8 enclosed trailer i told the lady inside that im here to return my rental trailer can someone help me cause no one was outside maybe since that was close to 7pm. And the lady responded to me DO YOU NOT KNOW HOW TO UNDO A TRAILER? i said i know but arent you or atleast someone can help or atleast receive it from me shes like no you can just leave it there🤣 best example of bad customer service!😡

BRYAN N. 
Rating:
5.0

Customer did not leave a comment.

LOGAN S. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
4.0

UHaul Android app had several problems to take pictures of my ID/Odometer making self service impossible without help from an Uhaul employee on site

OSCARRICARDO S. 
Rating:
5.0

The morning and the evening staff was GREAT, really helpful and friendly. They took the time make sure I was cleared of any questions or concerns about my rental. I have used this location about 3-4 times and every time has been a great experience. Thank you.

FERNANDO C. 
Rating:
5.0

This location is efficient, well managed and organized. I have had multiple UHaul rentals (moving college students) and by far the nest experience at a UHaul in different 3 states.

GABRIELLE L. 
Rating:
5.0

the guys who were cleaning the vehicles were very polite and helpful.

YING Y. 
Rating:
5.0

I liked the volume of available vehicles this place had. And open until 8pm.

Troy G. 
Rating:
5.0

U-haul employee was outstanding, friendly, cheerful and helpful

Kenan G. 
Rating:
5.0

Customer did not leave a comment.

JESUS P. 
Rating:
2.0

Reserved a bottom floor unit, and the website showed me that there was one available. Got to the store to see the unit and had to wait a really long time for someone to even come to the counter, then was told that there were no more bottom floor units. I had just moved here so I didn’t really have time to look for another storage unit on the spot ( which was probably a huge mistake) and decided that this would have to do. I had auto-pay set up, and even got emailed receipts, and after having just paid rent, I got a notice that our rent had not been paid and was told our unit’s lock had been removed and a notice placed there as well. I had to go to the store and show the email to have that taken care of, only to find out they had lost my original lock, so I had to get another one. When we finally got a new unit somewhere else, I noticed that there were water marks on some of our things that weren’t there before, so something had to have leaked or sprayed onto our things. I’m glad we were able to have at least some kind of storage for the time being, and for what it’s worth, it was secure and nothing was stolen or damaged. The employees, when there is one available, are very friendly. Not super happy but it wasn’t the worst possible experience.

Miki H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jose H.  |  Overall Experience 
Rating:
5.0

The associate that greeted, and helped was so nice. It's so rare to find such people, (especially someone much, much younger then me), that are genuinely so courteous. Wonderful Cutomer Service, thank you. Rose Lang

rose l.  |  Overall Experience 
Rating:
4.0

The units are a little small. Short on the inside.

Michael H.  |  First Impressions 
Rating:
3.0

The instructions were great, and staff was friendly. The unit was clean enough, but we did have to pick up dinner trash and hammer down a few staples that were dangerously sticking out. The most important part was that our unit did not measure 8' by 6' which was absolutely surprising. It was 7.5' by 5.25' which made a huge difference for us. We packed up an 8x6 area at home to figure it out, and when we showed up, the unit was noticeably smaller than advertised! Why can't you just list the true interior dimensions of your units??

Kapil E.  |  Online Move In 
Rating:
3.0

Good facility but the rates are extremely high

Jason K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ryan t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric W.  |  Overall Experience 
Rating:
1.0

Hey there. Please give me a call when you get a moment. My rep Jailin was doing her best but she was ill, sneezing (yipes with Covid), and exhausted when she helped me this afternoon. I was promised an 8x8 unit and rolled in with a moving van and auto transporter, 1 way reservation. I had to get the car off myself, outside the lot because it was so hectic and understaffed inside the gates. And in the end... (cue the sad muzak), the storage unit I was promised was double booked. I drove for 2 days, had follow up calls confirming the unit was available just to find out I couldn't store my stuff at this location once I arrived. I'm going to use the remaining days of the use of the moving van but am very nervous about what comes after that. Please, if you would, call me so we can discuss my plan B for where to store my belongings if I run out of time. P.S. I know covid has wreaked havoc on communication and software systems and therefore not everyone has the best and latest information, but it had a severe negative effect on me during a major move in my life. Let's please work something out ASAP.

Jennifer P.  |  First Impressions 
Rating:
1.0

NEVER SIGNED UP AND GOT SOME RANDOM INSTRUCTIONS___MAYBE FRAUD IN YOUR SYSTEM

Mark F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

mike s.  |  Overall Experience 
Rating:
5.0

Staff is excellent. Very polite and considerate and helpful. If I ever need a storage again I will probably come back to this storage facility. Thank you for your outstanding customer service and friendly staff.

bridgette d.  |  Overall Experience 
Rating:
5.0

friendly and effieient

Jesse C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele K.  |  First Impressions 
Rating:
3.0

Expereince was about as expected. We had our unit for 10+ years and the facility upgraded significantly during this time. The price increases were a bit daunting every year.

LOUIS C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTHIAN M.  |  Overall Experience 
Rating:
2.0

The truck rental amount that I was quoted was different amount when I arrived to pick up the truck. Nothing I could do but to pay the higher rental rate.

TINA A.  |  Overall Experience 
Rating:
5.0

Great experience

tess R.  |  Overall Experience 
Rating:
4.0

Check -in was easy, and the staff was very friendly and helpful. I had contacted several other storage facilities in the area, and the customer service was terrible, so I was very happy to find UHaul.

tess R.  |  First Impressions 
Rating:
5.0

I will recommend UHAUL to friends and family!

hermie k.  |  Overall Experience 
Rating:
4.0

The staff are/were very friendly & helpful.The building is clean & the truck was also clean & ran great.

LeAnn E.  |  First Impressions 
Rating:
5.0

The workers stayed behind when I had to go slightly over closing time, to make sure I got everything out. Great service!

Zheng Y.  |  Overall Experience 
Rating:
5.0

Very Well Done.

Joseph J.  |  First Impressions 
Rating:
4.0

Staff was very helpful and friendly.

GREG B.  |  Overall Experience 
Rating:
4.0

No comment!

hermie k.  |  Overall Experience 
Rating:
5.0

very grateful to the general manager and staff for helping make our move from CA to TX very smooth

William B.  |  Overall Experience 
Rating:
1.0

The staffs were unfriendly, service are worse and the feedback system never fixed. Unfortunate.

Yeehui Y.  |  Overall Experience 
Rating:
5.0

Awesome service.I recommend U-haul to everyone.

william l.  |  First Impressions 
Rating:
5.0

What I expected.

ERIC J.  |  Overall Experience 
Rating:
3.0

I was wonder why they hold me $10.93 and still not refund after 4 days. I got a reminder call from them when my boxes arrived. I haven’t been to there since moving helpers picked boxes for me.

SAU LING L.  |  Overall Experience 
Rating:
3.0

Lines were long when I returned my trailer. Employees were not able to handle my situation when my Ubox did not get delivered on time, so they gave me the business card of someone to call. Poor.

Ronald S.  |  Overall Experience 
Rating:
1.0

I had called in and explained my needs. The unit they reserved for me did not even come close, and they had no units that could work. As a result, I lost hundreds of dollars worth of furniture.

Ethan F.  |  First Impressions 
Rating:
5.0

My experience was wonderful

richard g.  |  First Impressions 
Rating:
3.0

It helped that they recognized the need to correct their mistake in reserving the wrong unit. It was handled professionally and promptly.

Marc D.  |  Reservation 
Rating:
5.0

Rates are reasonable and the package(Uhaul box) was delivered on time without any damage. I also went with third party moving help provided through uhaul website. Overall good.

Sriram S.  |  Overall Experience 
Rating:
5.0

The staff at RC facility are amazing. They handle so many people's needs very efficiently + a very friendly manner. Transferring stuff < a U-box > to a smaller unit was tough but doable w their help

Susan O.  |  Overall Experience 
Rating:
5.0

Stellar customer service. General manager should get a raise, and emplyee Daniel, should become assistant manager.

Christopher T.  |  Reservation 
Rating:
1.0

I was informed that my storage was compromised and valuable content sold without my consent; no effort was made to contact me via phone. I expect you to restore the content if I were to pay any fee.

TATSUTO I.  |  Overall Experience 
Rating:
1.0

MovingHelp sent someone over trying to scam me. I know that's not UHaul's fault, but that makes me do not want to us UHaul ever again.

Liang K.  |  Overall Experience 
Rating:
4.0

yea

Philipp P.  |  Overall Experience 
Rating:
1.0

The Redwood City U-Haul staff had minimal training on their own software. It took multiple phone calls to get basic information about my UBox, and I was transferred over and over without explanation.

Shawn M.  |  Overall Experience 
Rating:
4.0

In general, very satisfied with the care taken to my belongings. However, communications between storage facilities and customers should be streamlined (I was called many times).

Kelley L.  |  Overall Experience 
Rating:
5.0

everything worked as expected. got help for moving so didn't see the facility.

Umut V.  |  Overall Experience 
Rating:
4.0

Unit was easy to access w/ personal card. Website stated that the facility had 24-hour access, but is only open when the front desk is open. Unit roofing was loose, but tricky to access.

Katherine R.  |  Overall Experience 
Rating:
2.0

The dropoff spot in Redwood City was severely understaffed on Saturday. There was a long line at the desk and only three highly-stressed employees on duty. More staff would have benefitted everyone.

Laura A.  |  Reservation 
Rating:
4.0

Thank you.

Courtney T.  |  Overall Experience 
Rating:
5.0

Great location. Stellar service. The General manager and staff, seem to run a tight ship; always helpful and willing to go the extra mile. I will surely recommend to other's here in Woodside area.

Christopher T.  |  Reservation 
Rating:
3.0

The other problem with this location is the long wait. They seem under staff. The u-box is a great service but it would so much better if the U-bix were ready in advance of my pick up and didn’t wai

Eric M.  |  Overall Experience 
Rating:
4.0

Staff we're very helpful and friendly, but location suffered long waits due to shortage of staff.

Eric M.  |  Overall Experience 
Rating:
5.0

Our Ubox did not arrive at the Uhaul destination .The General Manager in Redwood city Nicholas was very accomadating, he took care of our box, truck and dolly. We recommend Uhaul thanks to Nicholas!

elizabeth l.  |  Overall Experience 
Rating:
3.0

-They hold on to rent checks too long before depositing them -I was called and told that since I moved out on the beginning of the month they'd destroy my payment, but it cleared, now I await a refund

ANTHONY R.  |  Overall Experience 
Rating:
1.0

my U-box was guarantee delivery on June 28th, but when the mover helper was there to pick up. They said they have no ideal where is my u-boxes....

Mi Ni W.  |  Overall Experience 
Rating:
4.0

The office help is really what makes this u-haul great. True customer service experts!

HEIDI M.  |  Overall Experience 
Rating:
1.0

When we loaded our SUV to store the items, they said they could not find the storage I reserved more than a month ago. They would not help us load our items back nor find another location. Worst place

YASUKO S.  |  Overall Experience 
Rating:
4.0

The only drawback is you can hear rats or mice in the storage units somewhere .

Erin C.  |  Overall Experience 
Rating:
3.0

Straight up lied to about the unit we were getting. Very limited access hours, and place was always packed making it very difficult to get in and out to access the things in storage.

conrad b.  |  Overall Experience 
Rating:
5.0

The whole staff, especially Nick, were great very honest and "human". They put forth the effort to accomplish fast and efficient service. Five stars!

BREA C.  |  Overall Experience 
No reviews have been submitted for this location.

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