Customer Reviews for U-Haul Moving & Storage of Redwood City

8,172 reviews

2200 El Camino Real   Redwood City, CA 94063
(E Of Woodside Rd)

(650) 365-6233

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(650) 365-6233

2200 El Camino Real
Redwood City, CA 94063
(E Of Woodside Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ABRAHAN G. 
Rating:
5.0

Customer did not leave a comment.

CINDY N. 
Rating:
4.0

Customer did not leave a comment.

Alexei R. 
Rating:
5.0

The staff member was not wearing a mask

PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
2.0

Tried renting a one way uhaul in person and was told they did not have any even though there were dozens of trucks on the lot. I was told I'd need a reservation a week in advance. I then booked a one way uhaul online and picked it up from the same location, same day (30 min later) and same person with no questions asked. Seems like they're not interested in renting uhauls one way or even trying to be helpful.

Neil P. 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI N. 
Rating:
3.0

We had to wait in line for around 30 min. The associate was not at his desk and we had to wait for a long time. The truck provided was not tidy, There was a used mask of someone in it.

KRISHNA N. 
Rating:
5.0

My original reservation was cancelled, so that was a challenge. I am expecting the $50 credit and hope it shows up. Not sure how to improve the reservation system, seems like there are a lot of problems.

JOYCE M. 
Rating:
5.0

My van said “oil change needed soon” on the dash. Either tell me ahead of time so I don't worry, or service the oil before you rent it. Otherwise everything was great and your people are awesome.

JOSHUA R. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
3.0

I had originally reserved a truck very close to my home, they called the day prior and told me it was unavailable. Honor the original resv. I would also like to see my promised $50 credit

KELLY W. 
Rating:
5.0

Customer did not leave a comment.

ADOLFO H. 
Rating:
1.0

The counter girl does not know her job. Took 15 mins to get my reversed u-haul truck. The truck was so dirty.

BEK L. 
Rating:
3.0

Reserved a 10ft one-way truck online. Could not check in online (even as the app was asking me to), because the website continually was not working. Which meant I had to add to my check in time in person. My truck was “available” on site, but worker told me they couldn't find the key. Spent quite a few minutes waiting around as they looked but key wasn't found - which meant I had to either rent a different truck there or go elsewhere for a one way. I was already pressed for time and decided to just get a different two way truck there, and although they gave me a $50 guarantee reimbursement, the workers didn't seem apologetic at all, and I had to make even more of a trip to return the truck back at the same location (this also meant refilling with more gas as it meant more mileage). While the return of the truck was quick and easy, I wasnt happy with having a reserved truck not useable due to negligence of keeping the key safe, and a little bit of remorse from the workers also would have went a long way.

Russell A. 
Rating:
4.0

Fast and efficient, great customer service.

BERTIN C. 
Rating:
5.0

Customer did not leave a comment.

Phyllis L.  |  Overall Experience 
Rating:
5.0

You call my phone at 6:00 Twice I need to sleep Thanks everything was perfect the truck went to whole mood when I started up every Time ?

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW N. 
Rating:
5.0

Customer did not leave a comment.

Loretta S. 
Rating:
4.0

Customer did not leave a comment.

Fariba R. 
Rating:
5.0

Thanks

Rosendo P. 
Rating:
5.0

Customer did not leave a comment.

Brett S. 
Rating:
5.0

Nothing. I really like how quick it was to check out and return a U Haul. Your use of digital is amazing.

NICHOLAS K. 
Rating:
5.0

Customer did not leave a comment.

ALBA B. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
1.0

Next time explain the fees and late night return. I also asked to not charge the auth card. I wanted to use my debit. Also the $63 has not fallen off.

JAMAL C. 
Rating:
4.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

SARAHI C. 
Rating:
3.0

Customer did not leave a comment.

DAVID N. 
Rating:
3.0

I was billed too much for gas. Because the service people did not check me out when I finished, I only learned this later when I received the bill by email. To contest the charges I tried calling back but was on hold for 30 minutes before I gave up and I had to return to the location in order to resolve the bill. They ultimately credited me, but only because I had photographic evidence that the gas gauge was the same level as I arrived. The second issue is that there was frost on the underside of the roof inside the van. As the day warmed up the frost melted and dripped all over my belongings in a very extensive way.

DAVID A. 
Rating:
1.0

The hours posted online are not what there practicing. The access codes for doors don't work the access cards your given don't work on doors .the security system is below par. When you here or see u-haul logo you think American, Professional,Secure. This (Redwood City) site has failed.

Paul D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Inmmer M. 
Rating:
5.0

Supervisor and worker are amazing,very Helpful and professional,

JEANNIE K. 
Rating:
5.0

Efficient and friendly

MICHAEL S. 
Rating:
3.0

Customer did not leave a comment.

Lucia M. 
Rating:
2.0

I was charged for gas even though I filled up the truck right before I dropped it off. This is unacceptable and I will follow up with the branch directly, as I have taken photos of the fuel gauge upon pickup and return and I also have the receipt from the gas station. Will not use uhaul again.

MARCUS V. 
Rating:
5.0

Use less perfumed deodorizer when having vehicles cleaned. Silica sand tied in a sock, and baking soda work wonders 😀

ELIZABETH C. 
Rating:
4.0

Customer did not leave a comment.

EDWARD T. 
Rating:
5.0

Excellent service

CHRISTOPHER M. 
Rating:
2.0

Customer did not leave a comment.

Yolanda C.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

MONICA V. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

ESTELLA G. 
Rating:
5.0

The people I encountered were super friendly, the woman inside as well as the gentleman who hooked the trailer up and took it off.

JASON W. 
Rating:
2.0

We asked for help to unload the trailer and the guys there said for $20. The guys in Bellevue helped without question.

Jill M. 
Rating:
3.0

Customer did not leave a comment.

JILL M. 
Rating:
5.0

Customer did not leave a comment.

Jenny W.  |  Overall Experience 
Rating:
5.0

Your employees were really nice, and helpful! Thank you

JOSHUA G. 
Rating:
5.0

Please share this with your staff, This location is your best for sure, the manager is great, the lot guy Ellie is fantastic and the young gaL at the counter is alway's on her game and very helpful... I will be renting a trailer again next week and I will ask them if the management shared my comments with them, I hope you do.. They are very helpful each and every time I rent a trailer. Thank you

DOUGLAS D. 
Rating:
5.0

The only challenge that I had was that the radio did not work. I had music on my phone so it wasn't a problem.

Clark L. 
Rating:
5.0

Excellent experience. It was difficult to vacate, however. I did an in person walk through and had to call and speak to multiple people before my account was closed.

Elizabeth A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

YOLANDRA M. 
Rating:
5.0

Everything worked out just fine. Staff were very helpful!

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

JUAN G. 
Rating:
1.0

The back of my uhaul was completely wet so I had to use some of the furniture pads to dry it up and I was not accommodated with extra furniture pads

JOSHUA A. 
Rating:
5.0

The only issue was a lot of water in the cargo container when we received it. Great service though.

glenn H. 
Rating:
4.0

Have furniture dollies

Austen M. 
Rating:
5.0

The Redwood City Crew Rock.

SUZANNE M. 
Rating:
5.0

Professional, courteous, punctual, and efficient

Phyllis L. 
Rating:
1.0

I went to return my truck and this guy so mean has no customer service professional this month of any kind so I went home very sad because of the situation I was trying to somebody to help me it was nobody in the desk I waited for like a few minutes somebody come in these guy come in without saying hello Cohen how can I help you nothing so I was really upset with your customer service

KARLA P. 
Rating:
5.0

Manager Nicholas is great. He is kind, understanding, considerate and professional.

Phyllis L.  |  First Impressions 
Rating:
5.0

Gentleman where i turned in vehicle was great.

CLARENCE L. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Diane D. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

ARTURO M. 
Rating:
3.0

There seemed to be only two employees helping customers on Saturday morning when I picked up my truck and only one employee when I returned my truck on Saturday evening. They were very helpful and curteous, but I had to wait a significant amount of time to check in and out. I suspect Saturday is a busier day and would need more employees to assist customers. Additionally, the furniture pads I reserved were "out". There were none left. The employee informed me I would be refunded, which is fine, but I actually needed the pads - because I was moving. I hope that you can increase the stock of your supplies.

RACHEL A. 
Rating:
4.0

Customer did not leave a comment.

PRASAN N. 
Rating:
5.0

Customer did not leave a comment.

SALVADOR V. 
Rating:
5.0

Customer did not leave a comment.

Arturo M. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE M. 
Rating:
1.0

Understaffed.

JASON K. 
Rating:
5.0

Customer did not leave a comment.

MAYA T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Keep at least 1/2 tank of gas when customer picks up a rental.

RICHARD G. 
Rating:
5.0

They are nice and very friendly

BLADIMIR M. 
Rating:
4.0

Short staff. Significant wait for help. Add people.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

LUIS G. 
Rating:
5.0

Customer did not leave a comment.

KEVIN E. 
Rating:
2.0

Customer did not leave a comment.

BHAUMIK P. 
Rating:
1.0

Reserved moving truck for 2 days but needed to park it at the location the first night and they said it's not allowed. Made no sense to me why. So I returned it and will go to a different location tomorrow

JENNIFER J. 
Rating:
3.0

Customer did not leave a comment.

Paul D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
5.0

Customer did not leave a comment.

MARTON N. 
Rating:
4.0

Clarify how to process the return for a trailer. We could not find a form to confirm we had returned the trailer and had to wait till following day to get a phone call from the office (which we appreciated).

JENNA K. 
Rating:
5.0

Has been a while since renting a truck and what an absolute pleasure! The whole process has been transformed and so efficient... BRAVO!

MICHAEL A. 
Rating:
1.0

Rep attempted to overcharge me. And got an ATTITUDE when I attempted to correct her. Was rude and actually said "why are you tripping your using a certificate anyway" So , since I'm using a coupon, it's ok to overcharge me?

STEPHINO B. 
Rating:
5.0

Good staff

SANKET K. 
Rating:
5.0

The employees were friendly. Unfortunately, the damage pictures are not up to date and don't show the damage currently on the trucks before rental.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

OMAR G. 
Rating:
4.0

Don't rent a truck to somebody on empty. Put the pads in the truck that were ordered.

SUZANNE W. 
Rating:
5.0

2200 El Camino Redwood City Ca Does a very good job

THOMAS G. 
Rating:
5.0

I had a great customer experience at the store.

BENJAMIN S. 
Rating:
3.0

I didn't get the dolly that I paid for in advance. How do I get a refund for that?

DAMIR B. 
Rating:
1.0

I found it very, very odd that you asked for multiple phone numbers in case you couldn't get in touch with me. This is an invasion of privacy. I can't recommend renting from u haul based on this requirement. It makes no sense. If I don't answer my phone, you're going to call a relative? You have my credit card, what more do you need? I will be posting a very negative review across all social networks.

Kenneth M. 
Rating:
2.0

The person helping at the counter was kind but the experience overall was poor. Truck smelled very bad in the cabin and was very dirty. Coffee stains all over and trash in the center console. Ordered moving blankets and they just threw a crumpled up ball of blankets in the back of the truck which gave me no confidence these blankets were cleaned. In all my past experiences with uhaul these were neatly folded. Gas was only at 3/4 full tank. Light on dash indicating a problem with the gas cap. No one went through the truck with me or went over the dents and dings, that responsibility was put solely on me and I was supposed to upload all the scratches and dings myself? No one told me about this and the truck was covered in scratches and dents, this would have taken me an hour to go mark everything. This process should be handled by a uhaul employee and not the customer.

GRADY S. 
Rating:
3.0

Expensive compared to other storages

TIMOTHY M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

WESLEY O. 
Rating:
5.0

Customer did not leave a comment.

ROSS M. 
Rating:
5.0

Customer did not leave a comment.

Marshall H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY N. 
Rating:
1.0

Terminate NICOLAS LOPEZ the current general mgr. He is RUDE and retaliated against me because he was wrong about the COMPANY REFUND POLICY. and had to give me a refund he told me I COULD NOT HAVE. WILL PROVIDE A LINK SOONE

STEPHINO B. 
Rating:
4.0

The only problem with this location is that they do not provide parking for customers to leave their cars as they rent from Uhaul. They have 2 "disabled spaces". Another time I rented a van a month or so ago I was told by the employee at the desk said that they DO NOT have customer parking. She had said that you have to find a spot on the street. The street El Camino doesn't have parking. This is not acceptable that you are renting a Uhaul but telling customers that you don't have customer parking. When I dropped off the Uhaul last night I did notice 2-3 cars parked there. Another thing that was confusing was the key drop. I checked out online. The key drop had containers but I was able to lock it. No instructons were by the key box or online. So I left the key. Appartently it was still there when the office opened.

PHYLLIS L. 
Rating:
5.0

Customer did not leave a comment.

dane F. 
Rating:
3.0

Customer did not leave a comment.

Robert V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Judy W.  |  First Impressions 
Rating:
5.0

Thanks for being so close to my home.

Mychal B.  |  First Impressions 
Rating:
5.0

The customer service is great and the Manager very knowledgeable and work hard to keep the business running smoothly.

GILBERT S.  |  First Impressions 
Rating:
5.0

The customer service people were always helpful. One young lady there was a prodigious and exceptional worker.

ellen s.  |  Overall Experience 
Rating:
1.0

I just moved out of my storage unit. My things had been there since 2018. I found rat feces and rat smell in all my belongings. My shoes and clothing are expensive and can never be replaced. U-Haul should pay to have my clothing dry cleaned, at least.

jacqueline h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A.  |  First Impressions 
Rating:
4.0

Very customer friendly and very knowledgeable of the customer concerns.

gilbert s.  |  First Impressions 
Rating:
4.0

Staff did an amazing job, I absolutely loved and appreciated it! The only issue is that I can't access this storage outside of the working hours because there is an issue with security alarm setup but other than t it was great!

Olga P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nancy P.  |  First Impressions 
Rating:
5.0

Huge difference in customer service at Redwood location versus Belmont location. Redwood staff was friendly and helpful. Belmont staff was not helpful or friendly.

Judith L.  |  First Impressions 
Rating:
5.0

Awesome service.I recommend U-haul to everyone.

william l.  |  First Impressions 
No reviews have been submitted for this location.

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