Customer did not leave a comment.RICHARD I.
Customer Reviews for U-Haul Moving & Storage of Richfield
Richfield, UT 84701
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The facility its self was great. Employees are ridiculously pathetic. It appears the manager is embezzling money or something very fishy is going on there.. even with proof that all payments were made, I was continuously charged late fees even if payment were received on due date or before due I was charged $30 in late fees monthly. On top of a lein because I refused to pay the last 2 months when I had realized, I had been charged $30 every month for almost year and payments were not posted... I talked to corporate when, our local llady Joan turbed into royal Beast after bringing it to her attention I was aware of what was happening. I continue to fight with daily 4 for months her running my card without authorization several times put in my bank account in the negative and talks to me a whole bunch of overdraft fees which is only hurting my credit. when I done nothing to deserve it she needs to be investigated and she needs to be investigated her name is Joan in Richfield Utah. Because of that woman I no longer with you uhaul. and I will not say one positive thing about it to anyone. this is a very small town and sink or swim it's all word-of-mouth, here at the business lives or not. And I'm pretty sure I'm not the only one she's got. I ended up paying over $350 to get my stuff out of there which was less than she was requesting. She wanted over 500 but settled for 350 via 3rd party. In all honesty I should take this to court and fight it and have her prosecuted for unlawful transactions of the financial card because she ran it without permission uncountable times in fact several times the same day. After I had specifically talkin to her uncountable times about removing my card number and no longer forcing payments without my permission. I should have bought it instead of hate it but I wanted my stuff and I want it gone I'm sick of the drama I just said she's going to do this to somebody elseMisty W. | First Impressions
Provide outside trash receptacles for the customer to use during cleaning at turn-in. I appreciate favorably the broom that was provided. (Richfield location). People were all great.........Thomas G.
Excellent customer service. Thanx.Tracy L.
It was by far the best storage unit I have rentedBRENT B. | Overall Experience
Customer did not leave a comment.Donald L.
We had a great experience! Customer service was awesome!!!Clay J.
Customer did not leave a comment.Keven C. | First Impressions
We did notice half of the marker lights not working. a tye down ring on front right side would be helpful.Keven C.
Customer did not leave a comment.Ericka V. | First Impressions
Customer did not leave a comment.RANDALL J.
Still waiting to hear back from customer service team about our experienceLuis M.
The personal we're very thoughtful, and attentive to my needs. Would use againRichard S.
The staff was real friendly & helpful . easy access clean unit very happy. If I ever need a storage unit i'm going to uhaul.kevin g. | Overall Experience
Customer did not leave a comment.Jerry O. | Overall Experience
interior of the cab hadn't been cleaned real well. there was spilled soda in the cup holder. blankets and a dolly are automatically included which could serve as a bonus but they were both in the way. I could take the dolly out but the bracket was in the way. The blankets cannot be removed unless you break a seal on the zipper and if you break the seal you are charged $10. We had no choice but to break the seal and remove the blankets because we needed that space, we did not use the blankets. I love U-haul trucks, they have so many great features, just really wish this truck didn't include the dolly and blankets.Dustin D.
This place is fantastic....they should teach the world how to do business! Lovely clean, decorated bathrooms are better than the hotel!!! Super helpful people...everything perfect!!!!😎Janet J. | First Impressions
Customer did not leave a comment.Brian W.
Way to expensive and you had to go clear around the building after hours to get industin u. | Overall Experience
Customer did not leave a comment.Dustin D.
Customer did not leave a comment.Hayley B.
This U-haul business is a great asset to our community. Excellent friendly service is their standard.Kip H.
Excellent customer serviceJimmie J.
Only 1 complaint-I had a 180 mile detour because of a road closure and this ate up my mileage allowance so I had to pay extra mileage.TIM E.
Customer did not leave a comment.Wayne G.
A+ experience. The trailer worked great for my family and I, and Joan offered excellent customer service. Thank youColtin W.
The woman in charge and the male employee were exceptional! They made things work, overcoming issues with hitch size, etc. I can not commend them enoufh. They deserve a raise for how effective and efficient they are.Raymond C.
Customer did not leave a comment.RYAN C.
Customer did not leave a comment.Brian G.
Customer did not leave a comment.MICHAEL J.
The person at the desk was pleasant, helpful, and professional. I am impressed with the size and scope of the facility. Have since stored some items, easy access, comforting with security.James B. | First Impressions
Customer did not leave a comment.EUGENE G. | First Impressions
It's not often that I am impressed with the operation of a business. It was a pleasant surprise that the local Uhaul was very well run!William P.
Customer did not leave a comment.Michael M. | Overall Experience
Customer did not leave a comment.Samantha M. | Overall Experience
Customer did not leave a comment.David L.
Customer did not leave a comment.MARTIN C.
We had to pick up our 26' truck in St George Utah and had reserved a car dolly as a package. St. George did have a car dolly when we arrived to pick up the truck. I called the Richfield Utah office and they reserved a dolly for us which we picked up on our way yo Manti. They called someone and got us the package price instead of charging us the full price of an additional rental.Juan B.
Great Staff, Great facilityRandall S. | First Impressions
The staff was very helpful choosing the correct size of storage unit. The representative at the location I brought my belongings to, was very kind and knowledgeable in her position with the company. Acceptional clean facility and great access to moving supplies and equipment.Ann B. | First Impressions
I rented a trailer at the end of the business day on Friday, returned it on Saturday after they'd closed. But they closed less than 24 hours from the time I rented (they close earlier on Saturday). They tacked on a 20 after hours fee. I've never had to pay this before, and I'll try to avoid this location in the future because of it. Note that at the time of rental when the clerk asked if I'd be returning it the next day, I told her "well certainly before you open on Sunday." She never said anything about an after-hours charge.Kirt C.
Customer did not leave a comment.Kevin J.
Loading the unit took little longer then I expected. The staff was so nice they even got a bowl of water for my puppy! Nice & friendly highly recommendTaston M. | First Impressions
Customer did not leave a comment.shalisse m. | Overall Experience
Jaime was very nice and really helpful in explaining the differences in online versus the actual facility.Sara C. | First Impressions
Make sure when the customer asks you about the height inside the truck, you actually measure it. Was told the height was 96" when it was actually 86"Barbara J.
Customer did not leave a comment.Whitney J.
Wanted a 26 footer for a 6 hour move told it was reserved but never left lot and charged me 57 dollars more for mileage which would not have happened with bigger truck had to make two trips instead of one uhaul use to be a good company would not recommend to anyone anytime soon very disappointed with my experienceâ€¦â€¦.Jerry C.
Zackary installed my hitch and he did a fabulous job!Cynthia W.
The manager for the Richfield, Utah, U Haul was really nice. She treats you like a friend, and made the whole process very smooth and easy. I was impressed by the cleanliness and good nature of the people at this location.CECILIA S.
Wonderful facility and very helpful staffThomas J.
Good professional service, staff knew and understood what they were doingAlexis L.
The lady that helped me was fantastic great customer service!Joshua T.
It was awesome.Jonathan M. | Online Move In
Customer did not leave a comment.ASHLEY P. | First Impressions
Customer did not leave a comment.BRYAN KEITH B. | Overall Experience
Customer did not leave a comment.Golden O.
You have the nicest crew working in Richfield, UT. Joan was the biggest help for us. She gave us a few extra days to get the U-box back up to their store which is just beautiful. I rented the box in Santa Rosa, Ca and there is no comparison to the customer service in Utah. Thank you so much, Debbie M.Deborah M.
Great customer service. Jamie was extremely helpful and friendly.Amber C.
Customer did not leave a comment.Haulsey L.
Have the trucks dropped off full of fuel. No smoking in trucks.Brent U.
Customer did not leave a comment.Trevor O.
make sure its hitched goodTheron N.
Customer did not leave a comment.BRENT U.
Customer did not leave a comment.Jamilyn G.
Customer did not leave a comment.Gerald W.
Customer did not leave a comment.Jody H.
THEY WERE GREAT TO WORK WITH .... BIGGEST THING WAS UHAUL CUSTOMER SERVICE WORKED WITH ME TO FIT MY NEEDS IN A TRAILER USEAGE !!!Gary H.
My experience was Top Class in the Richfield, Utah location. My Thanks to all there who helped me in every way possible for what can be a most stressful time in moving and relocating. ALL my needs were meet on every thing! My only question is â€œWhat took you so long to finally get you there in that capacity in Richfield?â€ When I was there in 2017 needing what is there now ..... I now rejoice with sheer delight!! Such an Awesome CLEAN, well-run facility w/ Awesome people working there ! A special shout-out to JOAN FERGUS... the center's G Mgr....Thank You!Letha P.
Outstanding customer service and very friendly employeesMichael A.
Customer did not leave a comment.stan c. | First Impressions
Great customer service and wonderful staff. It would be nice to have your pick-up trucks and/or cargo van rentals available at this location.Theron C.
Newer location. Friendly help. Easy drop off.Charlene R.
Customer did not leave a comment.Carley S.
Customer did not leave a comment.Terri P. | First Impressions
Keeping your word is one thing. Also charging people for things they didn't t get is fraud and I didn't t appreciate paying double for a simple service when they said I would only get charged for the service provided. The service people scratched my bumper and didn't even have the decency to apologize or offer to fix it or compensate me for it. This was a very distasteful experience and I'll most likely never do service with Uhaul again. This is not the first time this company has put a bad taste in my mouth, but this will most likely be the last.trevor W.
Customer did not leave a comment.Steven R.
Customer did not leave a comment.GEORGE L.
Customer did not leave a comment.James H.
Customer did not leave a comment.DAVID LEMAR L.
Customer did not leave a comment.JESSICA D.
Customer did not leave a comment.Jessie G. | First Impressions
Customer did not leave a comment.Roger R.
Customer did not leave a comment.Rudy D.
Place is immaculate and organized. Friendly and helpful!Virginia H.
Both lady I dealt with were really nice to do business. They knew what they were doing. And how to take care of their customers.Daniel L.
Customer did not leave a comment.Patrick W.
Customer did not leave a comment.Brenda M.
Customer did not leave a comment.Chad O.
Some staff were not wearing masks which makes many customers uncomfortable.Elwin H.
Very nice and helpful.Sarah M.
Customer did not leave a comment.Ross M.
Awesome customer service, vehicle was perfect. Very happyMatthew H.
Best U-Haul facility I have dealt with in the past several years.Con R.
Customer did not leave a comment.Michael S.
I did not receive the truck I reserved, and it required me to make multiple trips costing more in fuel and nearly tripling my mileage. Very disappointing and discouraging. I was told there were multiple calls to inform me, I have no record in my call logs. Truck operated well.Craig P.
Everything was greatJesse W.
Customer did not leave a comment.Neal B.
Customer did not leave a comment.rachel M.
Was not impressed with overall service and still don't understand how i was billed.Steve R.
Truck needed washing but I know inventory is low and I was happy to have the truck. ThanksChristopher H.
We dropped the truck off at night and the phone app would not pick up the location, so we just had to leave the truck. The clerk was able to check it in the next day, but did not tell us there had been any additional charges when we called to make sure everything was okay. It is very frustrating to be charged extra money for mileage when you had to make an 80 mile round trip drive just to pick up the truck because neither of the ones you tried to reserve were actually available the morning of your reservation. We have dealt with other truck rental places that are more considerate when they do not fulfill their end of the contract.Brian J.
Customer did not leave a comment.Tyson W.
Reserve your truck in advance...they seem to be in high demand.Robert T.
Customer did not leave a comment.Mingyuan L.
Customer did not leave a comment.KENNETH J.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Benjamin H.
Customer did not leave a comment.Phillip S.
Customer did not leave a comment.DAVID C.
Customer did not leave a comment.Edward M.
Customer did not leave a comment.Linda T.
Customer did not leave a comment.Linda T.
Nothing, the service was great.James W.
Customer did not leave a comment.Allen C.
Customer did not leave a comment.Robert H.
The stall was very helpful and signed me up quicklyBRENT B. | First Impressions
Great to work with, store is neat and well stocked with supplies I never knew I needed.Duane B.
Customer service in Richfield was beyond reproach. Everyone there was very helpful, friendly and accommodating. I asked to have a 20' truck available on thurs., then called and said I wouldn't be able to pick it up until sat. morning.... they called me on weds, said they got the truck there for me and I could pick it up whenever it was convenient for me:) .. which I ended up picking up on fri evening. Everything the Richfield store did for me was above and beyond expectation, more than professional, and they said if I needed extra storage space, which I still may need, they would provide a free month! .. Incredible!Peter R.
Customer did not leave a comment.Jeff R.
Customer did not leave a comment.phillip S.
Customer did not leave a comment.Jeff R.
Customer did not leave a comment.Tiamoa P. | First Impressions
Customer did not leave a comment.Peter B. | First Impressions
The employee that I talked to on the phone went above and beyond. I wish I could remember her name but I’m not near my notes. She was wonderful.becky h. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have an adaptive reuse program to better the environment!