Customer Reviews for U-Haul Moving & Storage of Richmond

47 reviews

3150 National Rd   Richmond, IN 47374

(765) 935-4196

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(765) 935-4196

3150 National Rd
Richmond, IN 47374

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Everything was good!

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

Victoria K. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

BARBARA G. 
Rating:
5.0

All was perfect. Great facilities staff!

James W. 
Rating:
5.0

Love the new location in Richmond, IN.

David S. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Kris T. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

The truck bay was dirty and had not been swept but overall a great experience and I will use again.

William K. 
Rating:
4.0

Customer did not leave a comment.

Heather A. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
2.0

Equipment worked fine, customer service just sucked. The other Richmond Location has better customer service, making it a much better experience.

brandon C. 
Rating:
1.0

Customer did not leave a comment.

AUSTIN E. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY N. 
Rating:
2.0

There was no place to put my key overnight so it had to be here. Then I was harassed all day about where the key was like I still have the key. But there was no place to put the key. So it had to be here with some other lots. I feel as if I was disrespected. Because I brought it Back. And as a tax paying citizen and knowing that the credit card was used and you guys were paid to think that somebody would do something with that key. And to continually keep calling me about the key and I was trying to figure out how to tell them where to locate it because they had no dropbox. Was a very big inconvenience for me and I appreciate it if Something would be done because of the experience I went through

DEVIN T. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
2.0

The U haul website Does not mention two locations in Richmond, Indiana. U haul should clearly utilize the full physical address of National Road East/National Road West.

Wanda H. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

April L. 
Rating:
5.0

What a difference. Christopher Bowling, General Manager, was so nice and very helpful. Couldn't have had a better experience. The location has tons of room, easy access.

Jana R. 
Rating:
5.0

Customer did not leave a comment.

Phillip M. 
Rating:
3.0

The gentleman behind the counter was extremely rude and unfriendly. However I got the 15 feet truck I wanted and was able to be on my way so it didn't matter. Hire associate that want to work and do not hate their life. So they do not take it out on paying customers. However I got what I expected from the person behind the counter. I have only been in two U-Haul (one local provided and one main branch) that the customer services went above and beyond to make me happy. Sadly this person was one of the worst.

Mary H. 
Rating:
4.0

He did not give me instruction on what kind of fuel to fill it with, how much to fill it to. I guessed to pur it back to where I found it based on past experience. Otherwise, friendly and helpful and understanding.

CAITLYN Z. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Refund money when you return a day early

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

charles P. 
Rating:
5.0

Friendly staff! Very knowledgeable and helpful! Definitely reccomend using their services any time I need to move or store. 10 out of 10!

LILY R. 
Rating:
4.0

When I originally booked the U-Haul, I selected the other location in Richmond that was only a mile from my house. Somehow it was changed to this location which was a 15 minute drive and additional mileage. Totally frustrating and not cool.

Rohit B. 
Rating:
5.0

Everything was good

Glenn M. 
Rating:
5.0

Customer did not leave a comment.

DELBERT C. 
Rating:
4.0

The place looked brand new. We delivered after hours and everything looked very clean.

THOMAS R. 
Rating:
5.0

Locked doors very clean space to pack after hours. Well lit and convient thanks uhaul.

Isaac C. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Got all taken care of thank you

James H. 
Rating:
5.0

Easy to get to, easy to rent, would do it again. We just did the 1 day deal

Marcia C. 
Rating:
2.0

My receipt said it cost 400 something but the U-Haul has tried taking like 600 off my card

Dakota A. 
Rating:
4.0

Customer did not leave a comment.

Kasey H. 
Rating:
1.0

The reservation was made over the phone with the Richmond location. When we arrived to pick up the truck, the location was closed up and no one available. After an hour of being on the phone, and differing excuses someone came to check out the truck. Now over a week after the truck was returned, an additional 430.99 was charged to my CC. The original charge should have been 170 on the 15th and a secondary charge for any extra miles on the 17th. There is a charge for 51 on the 18th and 230 on 21st that are still pending. No compensation was made for the hour and a half I had to wait to get the truck i reserved. Never was it mentioned on the phone that there was an after hour or early pick up available resulting in renting for an extra day and now over $700 charged to my card that I now have to fight to get credited.

chris W. 
Rating:
3.0

Customer did not leave a comment.

Tina K. 
Rating:
5.0

Customer did not leave a comment.

Tobey G. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
No reviews have been submitted for this location.

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