Scott was an absolute pleasure to deal with when I picked up the trailer. You have a gem in him! Dropping the trailer off was super easy. Rob is a great guy to deal with. Overall I'm beyond completely satisfied with my experience at this location. I will definitely use them anytime I need a truck or trailer moving forward.Robert G.
Customer Reviews for U-Haul Moving & Storage of Riverhead NY
Calverton, NY 11933
(Exit 72 Riverhead/Calverton on LIE to 25 East right on River Rd 1/4 mile)
Services at this Location:
- Mon-Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MARKMARIAN M.
Robert was excellent in helping me handle the trailer pickup and drop-off. Couldn't recommend them enough.Justin S.
Customer did not leave a comment.Thomas S. | Overall Experience
Customer did not leave a comment.linda r. | Overall Experience
I found Everyone at this uhaul store to be very professional/ courteous especially Scott. He went above and beyond to make sure we had everything we needed will definitely used this store again.Gwendelyn A.
Interior lighting within units could be improvedJerry C. | Overall Experience
Customer did not leave a comment.Gwendelyn A. | First Impressions
Customer did not leave a comment.Amal C. | First Impressions
Customer did not leave a comment.Catherine W.
Customer did not leave a comment.dennis l. | Overall Experience
Customer did not leave a comment.Lilliam E. | First Impressions
Customer did not leave a comment.Robert B. | First Impressions
The agent Scott Sessions was wonderful. He was extremely helpful and a pleasure to deal with. Your company should be proud to have an employee like Scott.MARIODOMINIC B.
Nothing. Great customer service!STACYDIANA N.
Customer did not leave a comment.JACQUELINE S.
Easy to set up online, easy access, clean plus a convenient moving van and Rob the mgr, was professional, nice, answered all my questions. So far, good experience overall. Recommenddan f. | First Impressions
Truck didn't start but the staff was very accommodating. They made up for the bad experience.LINDA W.
Customer did not leave a comment.Leonardo L.
Customer did not leave a comment.Jeff H. | Overall Experience
Customer did not leave a comment.DAVIDWILLIAM A.
The storage unit was very clean and had convenient Access. The staff was wonderful & very helpful.Patricia K. | Overall Experience
Customer did not leave a comment.Giles M. | Overall Experience
Staff was very friendly and van that I rented was clean and worked perfectly for my need.FRANCISCO JR R.
Customer did not leave a comment.Collene R. | First Impressions
Customer did not leave a comment.David A. | Overall Experience
Great customer service, would definitely recommend to friends and use again. Best Uhaul Storage facilitaty I've ever used.JOSEPHPATRICK N.
Customer did not leave a comment.SHERRY Y.
Excellent serviceDANIELJ S.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Bryan S.
The service person at the counter when truck was returned really lacked customer service skills. He was grouchy and rudeWILLIAM A.
Customer did not leave a comment.John o. | First Impressions
Customer did not leave a comment.Jeffery J. | Overall Experience
The guy in the office dis a great Job, the best service, I am so happy about that, excellent service.JOSHUAMANUEL L.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Jay P. | Overall Experience
Friendly and accommodating staff. The facility is secure, clean and well maintained. Highly recommended.Dean F. | Overall Experience
Rob was always helpful and runs the facility really well.DANIEL D. | Overall Experience
I booked a rental that was confirmed for 6:30am Sep 25 at: FANNING & BRUSH 4359 SOUND AVE RIVERHEAD,NY 11901 When I arrived, the facility was closed, they had not enabled 24/7 share access for me to get the vehicle and I had to wait on hold for an agent at u-haul for over 30min. The agent rebooked more for the Calverton location. The Calverton service was fine, but I was 90min behind my scheduled time to move in two towns and had to pay movers more than contracted because of all the delays. This was an absolutely terrible experience with u-haul and I will actively dissuade friends and family from using the service in the future!Kristen L.
Great manager!Ian V.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.DAVIDN O.
Customer did not leave a comment.John O. | Overall Experience
Friendly and helpful staff, A pleasure to do business with.Martin B. | First Impressions
Fix this leak... its terrible I spent 6 months wrapping and packing items only now to have to unpack all the wet ones and make sure none of my items got damage and now have to repack themJohnny D.
Customer did not leave a comment.Peter M. | Overall Experience
Very happy that I chosed U-Haul Moving and Storage Of Riverhead.Virginia S. | First Impressions
Always a pleasure to work with.Deirdre B. | Overall Experience
Customer did not leave a comment.SIIKA Z. | Overall Experience
Customer did not leave a comment.Elizabeth D. | Overall Experience
Customer did not leave a comment.Lisa Y. | First Impressions
Special thank you to Scott!!! He is a great asset to your operation.Margaret D. | Overall Experience
Excellent service.Scott was the man who handled the transaction. Knows his stuff,pleasure to work with.RONALDA R.
The truck I use could use a little front-end work, the steering was loose and made the truck wander out of Lane.marcus N.
Customer did not leave a comment.KATHLEEN K. | Overall Experience
Customer did not leave a comment.DONALD R.
The attendant was very friendly and helpfulDAVIDMICHAEL A.
Staff is friendly & professionalJoseph S. | Overall Experience
Customer did not leave a comment.Stephen G.
Customer did not leave a comment.Robert H.
To the dealer, ask customer for updated/correct email!!! If Uhaul truly cared what the customer's input was, my email would not be connected to this customer, PLEASE REMOVE MY EMAIL FROM THIS CUTOMER!!! THIS IS NOT THEIR EMAIL/UPDATE WITH CORRECT EMAIL!!! U-MOS!!!EDWARD L.
Customer did not leave a comment.Robert H.
Robert was polite, helpful and patient. The unit was clean. We have yet to move our items in to our unit, but all seems in order.Emma C. | First Impressions
Customer did not leave a comment.Barbara L. | First Impressions
Customer did not leave a comment.Gary K. | Overall Experience
Easy to move in and friendly staff to help when needed.David A. | First Impressions
I wish there was not the extra fee for 24 hour access.Theresa C. | First Impressions
Customer did not leave a comment.Igor K.
Customer did not leave a comment.TERESA G. | Overall Experience
Customer did not leave a comment.William c. | First Impressions
Christine set me up yesterday Tuesday 11th for my site B 138. 5x5 room She was so professional. Helpful. Kind. Caring and made working with uhaul again so easy. She is the Best!Katrina F. | First Impressions
Customer did not leave a comment.Francesca V. | First Impressions
Scott customer Service was outstanding. He took excellent care of me. And everyone that helped me over the phone was outstanding too !!! 5 stars !!!!Edward B. | First Impressions
Customer did not leave a comment.Carl B. | Overall Experience
Customer did not leave a comment.JEFFREY K.
I would have perfected a Ford 250 instead of gmcROBERTK I.
Customer did not leave a comment.Michael N. | First Impressions
Customer did not leave a comment.SHEENA H.
Customer did not leave a comment.THOMAS M.
The front desk staff are very courteous and respectful. Great people.Gregory H. | Overall Experience
Always Helpful And Accommodating for my Needs,Never have to wait,the service is Great and highly recommend this location,the people who work there are knowledgeable and pleasant.ROBERT K.
The experience has been Good!!We keep coming back,you are close to me and very dependable,I highly recommend the company U Haul for vans and supplies.Thank You,Kortright Family.ROBERT K.
Customer did not leave a comment.dennis l. | First Impressions
Customer did not leave a comment.CHAD S. | Overall Experience
My only criticism is the lack of lighting in the storage units.Jerry C. | First Impressions
Scott was a great guy and our check in process was wonderful because of him!Lisa D. | First Impressions
Customer did not leave a comment.Teresa G.
Everything went smoothly and the service couldn't have been better.WALTER L.
Thank you UHaul for taking care of my storage needs while our future home was being built. You have went above and beyond and I will most definitely use your service again in the future.Elizabeth O. | Overall Experience
Customer did not leave a comment.Melvine R.
Always friendly and courteous staff. Units both exterior and interior units are clean and dry. Temperature controlled interior units are very helpful and useful. Well maintained facility for the year or so we were there till we found a houseMark S. | Overall Experience
Scott helped use with everything . A really nice guy and made our experience very easy. We left the facility very excited about our storage unit.Judith Z. | First Impressions
Manager is super nice and helpful. He is an asset to the company.JOSEPH D. | Overall Experience
Customer did not leave a comment.JOSEPH M.
Customer did not leave a comment.EDWARD A.
Both Scott and Robert were helpful and make renting storage easy and unit was easy to locate and very clean. Gates opened and closed fine, cards worked. Happy moving stuff into storage experience.Lloyd S. | First Impressions
Very patient attendantCarolyn C.
Whole process is very simple. The van was in great shape and perfect for moving the couch and other assorted items. We definitely do it again.Steve F.
Customer did not leave a comment.ROGER B. | Overall Experience
Nothing,always a great experiencedanielle W.
Rob was very helpful and very attentive to our needs it was a very smooth process. we would hope to get a second unit when available so we can move other furniture to your storage then a competitor which is not half as clean and easy accessibility like yours.James W. | First Impressions
I think all the guy say was perfectly clear i understan everything very fast all processGLORIA F.
Robert was very helpful and kind. Always a pleasure to deal with. Thank you! The process was easy. Convenient location for me.MADELINE C. | First Impressions
The Staff is excellent and efficient ,with all my needs.I appreciated how fast this was all completed.There was no surprises with additional fees.I would highly recommend this truck rental to my friends and family,the gentlemen who prepared my rental should get a raise ,this is the second time he has prepared my rental, All employees are Great!!!I also buy my moving and mailing supplies at the Riverhead Office.Thank you Robert Kortright.ROBERTH K.
Customer did not leave a comment.Anthony L.
Robert was extremely helpful. It was a very easy process.David H. | Overall Experience
Very friendly and helpful, very well maintained.Maryann D. | Overall Experience
Very professional and helpful without being aggressive! Highly recommend the use of this business for moving needs as well as storage!!!!ROBERTH F. | First Impressions
Customer did not leave a comment.GEORGETHEODORE R.
The man I dealt with was probably one of the nicest most professional people I have ever dealt withMaria O. | First Impressions
Renting this van,was fast and priced reasonable and simple,the van was clean and comfortable,I Had a good experience with the staff very knowledgeable and I Had a very Good experience for the first time renting this van,I will go back Again and Highly recommended to my friends and family.ROBERTH K.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.Beverly H.
Customer did not leave a comment.john g. | First Impressions
The Gentleman I dealt with through the whole experience was great. I think his name was Scott. He was super friendly and very helpful. So thank you for that.JOHN D. | Overall Experience
Customer did not leave a comment.Full Care S. | Overall Experience
Wagner was very helpful.Robert B. | First Impressions
excellent customer service!ELIZABETH C.
It took 1.5 hours to check in I was double charged at end.Peter B.
Customer did not leave a comment.MICHELE L.
We did not realize we could not LEAVE the facility after 10pm. Our truck was locked inside over night. Maybe have flashing lights jusr prior to 10pm closing so customers know the gate will be lockedJeanne T. | Overall Experience
storage fee to highRichard N. | Overall Experience
Customer did not leave a comment.John S. | Overall Experience
The gentleman helping us was professional and friendly! Nice dealing with him!Stanley H. | First Impressions
We first called the 800 # and spoke to someone who was only interested in signing us up but not giving us any truthful information. The call center is terrible, absolutely NO customer service . Almost did not go to the location but took a ride. Robert Wagner the manager was VERY helpful and straight forward. It was because of him and the spotless facility that we rented and purchased some supplies.ROGER B. | First Impressions
Best storage experience by far. Honest, helpful staff who knew me and were pleasant and proficient and helpful. Highly recommendJennifer B. | Overall Experience
I used a range of U-Haul services over the past two years during my transition from my home owner to renter to a condo owner. U-Haul helped me every step of the way from transport to different storage options to my recent shipment using U-Box containers and arranging helpers to unload. Scott in your Calverton site was extremely knowledgeable and went above and beyond to help me and my family during this transition. He was extremely professional and took care of everyone like they were his own family. Thank you so much!Victor D. | Overall Experience
Site had severe flooding in a building after heavy rains claimed puddles over 1/2 inch deep in hallways and in units was just condensationJames S. | Overall Experience
The people behind the desk were great. They took time with me, explained everything, walked me around, explained the details. Very happy.deborah b. | First Impressions
Everyone was friendly and helpfulRobert R.
Great place to keep your stuff,very good service,clean rooms,convenient access. Thank you.Sveltana P. | Overall Experience
Excellent placeDonald M. | Overall Experience
If you use location often there shoukd be a quick checkin with info on file.Cathy B.
Very clean n well mannered staff. Thank you!George L. | Overall Experience
Very good experienceMaureen H. | Overall Experience
Being as I am a current monthly renter of a storage unit at this facility I was hoping for a possible discount on the truck rental. What is the incentive of renting from this facility compared to another facility that would have been more convenient? I was trying to give my facility the business and they couldn't even throw in a free appliance dolly or moving blanket rental. Uhaul should really reevaluate this policy, next time I will simply borrow a truck from a friend.Linda M.
staff is friendly and easy to work with we will be back in few monthsTri W. | Overall Experience
Very clean convlenient storage space. Professional helpful staff. Most satisfied with storage rental.Katrina F. | Overall Experience
A good setup . Will use again if I need it .martin b. | Overall Experience
no commentralph r. | Overall Experience
assisted for storage arrangments done well robert was great help.Richard N. | First Impressions
I returned my uhaul in the morning before a work event. Rob the manager called me as soon as I got to my event and told me my garage key was in the uhaul still and the store closed at 5 which was the same time my work event was ending. I was so stressed out because this was my only way to get into my house. Rob helped me out and made sure my garage keys were in lockbox so I could get back inside my house. Thank you so much for helping me Rob. Would recommend anyone to come to this uhaul store for their great costumer service!Lorenne T.
NonGiles M. | Overall Experience
- Truck I drove was loose/sloopy probably requires some type of service. (Lots of play in sterring wheel) - I had to use a much larger truck than required the forced extra cost should not be passed on to customer. A home depot rental would have been less money.Jerome D.
Extremely helpful and professional. Robert recommended just the right unit for my storage needs. Facility was always clean and I felt safe and secure there at all times. Have recommended to friends.Steven R. | Overall Experience
Very clean establishment. Manager very helpful when I had difficulty with my returnNatausha M.
Appreciate the serviceISSA B. | Overall Experience
Customer did not leave a comment.Harris S.
Great place and excellent service.Peter H.
Great ,clean ,and great service !This is the place to store your belongings and dont worry !Nikolay G. | Overall Experience
Had a great experience using the storage unt. It was easy and convenient.Laura S. | Overall Experience
Mr Wagner and his staff (Calverton, NY) were outstanding to deal with. This was the 2nd time in 3 years that I stored household goods at this facility and both experiences were great.Donald S. | Overall Experience
I was very very pleased to have been a customerNancy G. | Overall Experience
Thank youLESLIE M. | Overall Experience
Robert your rep at desk so helpful professional made us feel very good to be in your storage so clean good facility. Robert super! Best to U Haul Katrina FortunaKatrina F. | First Impressions
Robert Warner is very professional and knowledgeable. He's assisted me with storage and moving needs for almost three years. I've just "graduated" from needing storage, but would come here again.BONNIE R. | Overall Experience
Customer did not leave a comment.Connor T.
Robert was extremely helpful and provided a thorough response to all of my questions.Steven R. | First Impressions
pleasant experience.friendly gentleman showed me the different size units, & suggested what size would be best for me after I explained what I had.Didn't try to push for a larger more expensive unitPATRICIA A. | First Impressions
This was the easiest rental ever. your person I dealt with was friendly and knew exactly what was needed.Tri W. | First Impressions
The truck was clean and drove well. I had no issues. Very pleased with the ride.Maureen H. | First Impressions
Everything was very good. Only issue is there weren’t any units left to rent in the size I wanted so I had to rent a bigger unit costing more money.Donna T. | First Impressions
I had a unit in the climate control area. Very clean and dry.Lindy C. | Overall Experience
Customer did not leave a comment.Monique M.
Office staff would be on their phones very unfriendly. One day I was in there asking about when boxes would be back in stock that I needed and I got a very smug answer do not recommendCHERYL M. | Overall Experience
Great storage facility, never had a problem, the only problem was to hot during the summer and way to cold in the winter.Mary P. | Overall Experience
Dittorobert Q. | Overall Experience
Robert Wagner was awesome and made the rental experience very pleasant, I would recommend to everyone..James b. | Overall Experience
Lovely place with great service- many thanks!Nicole B. | Overall Experience
Nothing to critique. All was goodjohn V.
Clean, well kept, accessible. Very happy with the space.MADDY R. | Overall Experience
Thank you Robert Wagner for your prompt response to my questions concerning my storage contract. All employees at this location were helpful and very polite I would definitely recommend this locationMargaret K. | Overall Experience
All personnel were helpful, knowledgable and friendly. My only criticism of this storage facility is the configuration of units and roads will not accommodate large rigs. Insufficient room to turnCharles D. | Overall Experience
Customer did not leave a comment.Daryl S.
Customer did not leave a comment.Maria R.
I am 83 years old and icy wife &I are both ill. Despite being all by himself, Robert , the young man who assisted us was kind, patient and helpful . Please give him my thanks. Charles & Marlyn HunterMARILYN and CHARLES H. | Overall Experience
Calvin was most helpful in getting my storage unit paperwork and payment straightened out. Thank you!Nancy K. | Reservation
The drop off location was changed without notifying me, and this caused major inconvenience when I arrived at the incorrect location without knowing about the change. I will seriously avoid using uhaul in the future due to this major inconvenience.Robert K.
Robert was great!! Put the customer first-no questions asked!Susan C. | Overall Experience
Have had two great experiences at this storage facility.meghan c. | Overall Experience
Pleasure to work with helpful and courteous! Facility was very clean!Elizabeth m. | Overall Experience
Customer did not leave a comment.Linda M.
Customer did not leave a comment.Daniel T.
Everyone there was very helpful!Barbara C.
Very Convenient having the 24 hr access. Place well kept. I never had a problem. ThanksTINA P. | Overall Experience
Very pleased with the service...Daryl S.
Have someone at the front desk that knows what to do.Thomas C.
I tried to pay extra charges at customer see. Told to pay at location ; who said they had sent bill back to cus.ser. ,tried to pay cus. ser. But they didn't get bill from location--.this was over 2 days. I was busy 3rd day. Now i am being charged Late Fees????HORIBLEWARREN Y.
I was told I'm not allow to drop off minivan at another location so I had to pay 2 way and spend more on gas. Not professionalALANIO R.
Customer did not leave a comment.Carolyn R.
Everything was great!laura R.
Give Robert Wagner a raise! Great guy very knowledgeable a real asset to UHAUL. Explained all aspects of the rental and assisted me every way he could I would recommend renting from UHAUL over any other outfit!JOHN B.
Customer did not leave a comment.Vans D.
Customer did not leave a comment.James T.
Customer did not leave a comment.James T.
Customer did not leave a comment.Willard G.
Nothing to improve. The whole operation was professional.Alfred F.
every thing fineROBERT I.
Have more available trucks...I had to wait a day, but I also came spontaneously....otherwise, super Uhaul an storage location.Bonnie R.
Hidden location but easily accessible, supportive staff, all needed packing materials and great serviceRobert J.
Not much, I was treated great by the manager. I'm very happy doing business with youchirs L.
Customer did not leave a comment.PATRICK R.
Excellent service, spotless clean van, easy rental and return. Will definitely rent again!GINGER J.
Customer did not leave a comment.Mike G.
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