Customer Reviews for U-Haul Moving & Storage of Riverview

1181 reviews

8 E Oregon Ave   Philadelphia, PA 19148
(Across from UPS)

(267) 758-8715

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(267) 758-8715

8 E Oregon Ave
Philadelphia, PA 19148
(Across from UPS)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DINA A. 
Rating:
3.0

Customer did not leave a comment.

Lakeasha E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONALDDENNIS T.  |  First Impressions 
Rating:
3.0

The employee there didn't seem like he wanted to be there but still, he was a great help. The manager Regina she was AMAZING though. I would suggest to Regina to get another "HER type" of person in there meaning someone who is swift and urgent like she is. One thing though is that it was kind of hard to find someone at times. Like no one was at the desk a LOT of the time. I understand and I don't fault Regina because she is the manager, but for a place to thrive, you REALLY need valuable employees.

PARYS W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
4.0

Customer did not leave a comment.

COREY B. 
Rating:
4.0

Only problem was a low tire on pull Dolly

Robert D. 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
5.0

Great customer service. Staff went the extra mile to meet my needs. The manager made herself available if any problems arose. Six out of five stars!!

CRAIG S.  |  First Impressions 
Rating:
2.0

It is 6:52 PM and still no U-Box, window was Noon to 4PM. I have a feeling that the dispatcher had the dates wrong, they called me to confirm a drop off on 6/17 which is the next day, the pick up date. I have a short timeline to move. I left 2 voicemail messages and no return call. I don't mind it being late, but they should keep in contact. I could have ran errands instead of waiting for nothing.

Mark B. 
Rating:
5.0

Drop off went well. Took pictures and turned in the keys could not have been easier.

John W. 
Rating:
3.0

Through no fault of the person working . i was charged for a dolly i didnt request and the bags which the furniture pads was stored was covered in animal urine which ruined my shirt and made the entire truck cab smell of piss

Byron W. 
Rating:
5.0

In the future it would be awesome if U Haul fleets equipped with built in Navigation System (GPS). You will be the first and beat all others.

Emil D. 
Rating:
5.0

Customer did not leave a comment.

Elsa r.  |  First Impressions 
Rating:
5.0

I had no issues, but I did have a low tire pressure warning. Tires looked ok.

BENJAMIN C. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE M. 
Rating:
3.0

Customer did not leave a comment.

Mark F. 
Rating:
1.0

We signed up for contactless pickup, but the Uhaul online system could not determine our location even though we had location services enabled and followed the prompts. We had to be manually checked in and it took over an hour. Please process a full refund.

DANIEL B. 
Rating:
2.0

The facility did not have water in the bathrooms. The toilet did not flush. The bathrooms were filthy. The vehicle was filthy and smelled horribly of cheap cleansing product “ Fabulouso” which does not disinfect. It took your breath away. When you left the vehicle your clothes smelled like it for hours which you needed a shower right away. Lastly upon returning the vehicle there wasn’t anyone in the building to check you out. I waited over 20 minutes for someone to appear.

Kathleen T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nils V. 
Rating:
5.0

Customer did not leave a comment.

JAMIE L.  |  Overall Experience 
Rating:
5.0

Great location

DAVID T. 
Rating:
5.0

Hello, The customer service rep was very polite and efficient. The facility was clean and well organized as well. Great experience!

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
1.0

It said a lock was provided in the unit there was no lock in there. The girl at the front desk was very rude would not use this location again nor recommend to a stranger let alone a friend.

Ishani E.  |  Online Move In 
Rating:
5.0

I wish I could remember the name of the woman who helped me at the Oregon Avenue location, because she was so, so helpful and answered all of my questions as a first-time renter of a storage unit. She promptly got me up to my unit, reminded me of all the necessary access information, and was very friendly. I would definitely recommend this location to a friend.

Alyvia W.  |  Online Move In 
Rating:
3.0

The supervisor she need customer service lessons she was rude and also didn't want to dispatch another trailer because the one they was broken.

JEWEL W. 
Rating:
1.0

Just an absolute horrible experience. I did mobile pick up and when I got there I was told to go inside to the desk, not to the lock box. I waited 1 hour and 15 mins to talk to someone and finally get my key. They asked me for my card number 3 times. I was 2 hours behind schedule for today's job that I needed the uhaul for. I was told 2 hours would be comped and 2 extra hours would be given for free. I somehow still got charged $190. I'm disgusted and will never use this location again

Dior G. 
Rating:
5.0

Customer did not leave a comment.

Nicole L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIMS L. 
Rating:
5.0

Do not change anything, great job

ARTHUR S. 
Rating:
4.0

Customer did not leave a comment.

CONNOR S. 
Rating:
5.0

Everyone was outstanding.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

stacey A. 
Rating:
1.0

There pods arrived very late and they were oriented in the exact opposite direction that was ordered. When I explained to the UHAUL employee assisting the driver of the boxes, that the boxes were in the wrong direction, she was immediately rude and dismissive with her response. Her tone of voice made it abundantly clear that she was not there to help me nor was customer service a priority for her. The driver on the other hand was at least polite and did his best despite there being no solution for the mistake except to wait another day for the boxes to be redelivered. There was absolutely no communication from UHAUL regarding the delivery, I had to call several times to check in on the status of the u-box delivery and was told I would receive a call back. When I did finally receive a call, two hours after the delivery window I was told that they would arrive in less than a half hour. I then waited for over an hour for the boxes to arrive. The terrible service an communication also occurred when I tried to check on the pick up of the boxes. At the moment I still do not have confirmation that they were picked up, nor do I have the ability to schedule their delivery. Overall I won't be recommending this service to any friends or family, nor will I look to use this service again in the future.

Eva A. 
Rating:
5.0

Customer did not leave a comment.

LISA K. 
Rating:
2.0

The moving help that I ordered and paid for would not answer my messages and the day before my move responded that they did not contract with uhaul. I thus had to “cancel and change” to another moving group which was $70 more expensive. Uhaul did not and would not refund me or help even though I bought a service on their website that they could not provide. They claim no liability even though uhaul contracts these companies. Once my moving company finally got to the Ubox location they took 4 hours there because the ubox had been put on the wrong hitch. Will never use uhaul again. Awful service on the phone, online, and ended up paying more than a thousand dollars to move on the wrong day.

Daniela F. 
Rating:
5.0

Customer did not leave a comment.

stephen R. 
Rating:
5.0

Customer did not leave a comment.

KRISTA M. 
Rating:
5.0

Spacious location with friendly and helpful staff.

Pat D. 
Rating:
4.0

After goin to two different uhauls dealing with very unprofessional staff. It was nice to come to one and be greeted by a friendly face Ms. Regina Hicks went above and beyond to assure that we found the storage unit that I was looking for. Being an elderly person she made sure I was able to get a unit that I did not have to go far for. I really appreciate her patience and professionalism. She is what your other staff should be like.

Amelia T.  |  First Impressions 
Rating:
1.0

I wouldn’t recommend this dump to my worst enemy. The staff and the manager are completely incompetent and rude. I’ve been storing for years and never had such a horrible experience. DO NOT deal with these people! They have no idea what good customer service is. What a joke!!!! 🤮

Kevin B.  |  Overall Experience 
Rating:
5.0

Great people, chace and eric were great.

DAVID T. 
Rating:
4.0

Customer did not leave a comment.

Colin C. 
Rating:
5.0

Customer did not leave a comment.

DINA A. 
Rating:
5.0

Great service

BRYAN S. 
Rating:
5.0

Customer did not leave a comment.

AHMAD H. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS P. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS F. 
Rating:
4.0

The keydrop was incredibly difficult to find after-hours. The app should provide specific instructions on what to look for at each location. The visual in the app was of an orange box and I circled the whole building looking for an orange box. Instead, it was a barely labeled slot near the bottom of a sliding door.

Storey C. 
Rating:
4.0

Staff at this location was very friendly and helpful

Ryan D. 
Rating:
4.0

The gentleman who checked in the truck on return needs to be recognized. He is very honest, professional a good look for the company. I had lost 35$ in the vehicle and had no clue at the time. He called,left voice-mail and text me explaining the situation and how to collect the money if I didn't make it at closing time. He also was very thorough,professional and overall happy person when checking us on the return. Great employee

Linda M. 
Rating:
1.0

Customer did not leave a comment.

Carlitos H. 
Rating:
3.0

My truck broken down the battery went completely died. for couple of hours.

GORDON G. 
Rating:
5.0

Customer did not leave a comment.

Aubrey R. 
Rating:
3.0

Customer did not leave a comment.

Sherise B.  |  First Impressions 
Rating:
3.0

I did not want my ubox delivered by pickup truck and trailer. This should have been disclosed before they arrived. As a result, the ubox access door was facing the wrong way and was completely inaccessible for the things we need to store. I called the store and requested they come pick up the ubox two months early and lost money on this process. Not only that, I've spent literally HOURS on the phone trying to make a new reservation from another store that can deliver by Flatbed truck and Forklift so placement is exactly where I want it.

Amy H. 
Rating:
1.0

When I went to drop off no one came out to the return area for over 20 minutes. When I decided to check in via the app I was finished and went to park and was told by the attendant that I could not check in myself during business hours despite there being signs posted that you could do so 24x7. He went on to say that he was there alone and would get back to me later that day if there were any issues with the truck after making me move the truck back to the return area. He refused to allow me to return the truck in a contact-less manner, which is what U-Haul advertised when I rented the truck. He was rude and inattentive, and his behavior certainly wasn't customer-service focused. It's a shame as I have always had superior service by U-Haul previous to this incident. He didn't want to listen to me at all. I'm not sure how he could let me leave the truck without clearing it, and I ensured pics were submitted via the app in case he misrepresents how the truck was returned. In times of COVID I appreciate a contactless way to conduct business, and he told me that the policy was not necessarily in place for that specific location as every location is different - I hope you appreciate that he basically is stating that his location (Philadelphia - Riverview on Oregon Ave) can do whatever they want regardless of U-Haul's policies and advertising as they have their own policies. Also, this person was not wearing a mask, and approached me at distances closer than social distancing - not appreciated. Absolute worst customer service experience I've had with a company - please look into this.

Edward F. 
Rating:
5.0

Above and beyond people work here!

KINGNISHA L. 
Rating:
5.0

Great facility, spacious and clean.

TERESE G. 
Rating:
5.0

Nice location

Robert J. 
Rating:
5.0

Great service!

ZHONG Z. 
Rating:
5.0

Great people

LINTON H. 
Rating:
5.0

Got in and out fast, seemless check in and out.

Ali A. 
Rating:
2.0

The A/C knob was broken in the van and on a very hot day it was much needed staff was informed but didn't seem to care or offer a different vehicle matter of fact the the one employee does even know how to let customers know he can help them he just stares at you until you speak and no compensation was made for the inconvenience of no A/C

ZAKRIA A. 
Rating:
5.0

The lady working the counter 5/15/21 was super attentive and helpful, give her a raise and keep her around.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

Ernest G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Sebastian S. 
Rating:
2.0

They didn't have my key or rental ready for me when I came by after hours. They also didn't have the tank full of gas, it needed an oil change, the tire was low on air, and there was only ever one person working and they weren't even out working when I got there. I also has to wait on hold for a half hour at least every time I called, and I I oh even got through once. Horrible service.

Sharlene N. 
Rating:
4.0

Clone your Customer Service Rep. REGINA at the 8 East Oregon Ave. location in PHILADELPHIA, PA. The BEST UHAUL CSR I have Ever met in almost Five Decades!!! I have been Renting and Successfully using UHaul Trucks, Vans and various other Equipment and Services for nearly a HALF CENTURY !!! A former Combat MARINE CORPS VETERAN and Deputy UNITED STATES MARSHAL !! While serving my Country twice, I have moved and traveled Much and have Recommended UHaul to many Hundreds, actually more likely, Thousands of other Proud and/or Americans also Serving their Country !!! No relatives, no Friends work there. Don't own Stocks. AL V. just a UHaul FAN and Proud American !!!

ALBERT V. 
Rating:
1.0

More communication

QUENTIN J. 
Rating:
5.0

Customer did not leave a comment.

MARIAH O. 
Rating:
1.0

I canceled and wanted to retuned the equipment,the operator told me on the phone that the location is closed,so return it in the morning. I returned it first thing in the morning, I was charged for the whole rental period.

Bockarie S. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

Dominick C. 
Rating:
5.0

My original pick up was supposed to be Chester. Pa and no-one was there and no keys were left Took over 3 hours to find that out. I would never recommend U HUl to anyone A 30 to 45 minute task turned into a 6 hour ordeal Still waiting for a call from customer support

CAROL M. 
Rating:
3.0

Received an email with a code that would allow me access into building. Code didn't work..when office opened received card so i may swipe in- also didnt work.

Michael C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Louis T. 
Rating:
5.0

Customer did not leave a comment.

Vincent R. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
1.0

This location was so unorganized. First they gave me the keys to the wrong tuck so I couldn't turn it on. Then I agreed to pay $10 for CDW but I was charged $20. I also was charged about $20 extra for gas even though the tank was at 1/4 tank when I picked it up and when I returned it. I returned my uhaul at 1:55pm and the contract says I returned it at 7:58PM. Also the miles in the contact were wrong. I only drove about 5 miles and was charged for 14. When I parked the uhaul the odometer said10648 which is what the starting odometer states in the contract, so basically all the information they charged me for was wrong and I don't know how they messed up so bad. My bill was only supposed to be $45 ish not over $100.

MARISAH A. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Excellent job very professional

FRANCISCO A. 
Rating:
4.0

Was told the gas gauge was at 1/8 full during check-in, but the gauge in the truck was actually just above 1/4 full and we were asked to come back with at least 1/4 tank full which we did. Not sure if this was properly checked.

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

Katie M. 
Rating:
5.0

Everything was great. Staff very friendly and helpful. Good location

JAMES K. 
Rating:
5.0

I don't know of anything

LAWRENCE D. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
4.0

The employee was very courteous at pick-up. Signage could be much better. I tried three or four doors before gerring to the correct one. When I returned the vehicle, I parked and stood in line and learned that I was supposed to drive it to the return lane. I saw no signage which indicated this or were where return lane was located. It was close by but if one did not know to drive there, there was no signage to read. I rented a pickup truck. I was grateful to find out that it was actually there. My last U-Haul experience at a different location involved arriving for my reserved pick up to find that they didn't have a pickup at that location at all and that they only rent box trucks. Although the gas tank was marked full on the paperwork, it was not full. The tire pressure was low. Although small, there was a dent on the driver side door which had not been marked. When I try to report this via response to the U-Haul text, the system was down.

ROBIN S. 
Rating:
1.0

Customer did not leave a comment.

YVONNE H. 
Rating:
5.0

They big guy that worked took care of me, his service was excellent!

ALISHA J. 
Rating:
5.0

Anisha ( I think that was the manager's name) was excellent and a real pleasure to work with— knowledgeable, friendly, helpful and a positive attitude. She is by far the best agent I've interacted with from Uhaul!

GARY P. 
Rating:
3.0

I was charged a late return fee even though I returned the truck on time during business hours. Started a dispute with corporate but have not heard back yet.

Kristie L. 
Rating:
5.0

Customer did not leave a comment.

INDIRAH M.  |  First Impressions 
Rating:
5.0

Nothing everything is good

Christopher H. 
Rating:
3.0

The van was dirty & bug infested. I found several black bugs in the front seat area. There was some yellow substance on right side of driver seat. There was damage all over the van, THAT WAS THERE PRIOR TO ME RENTING IT AND I HAVE TIME STAMPED PHOTOS TO PROVE THIS. The change oil light was on as soon as I started it.

KARIN O. 
Rating:
5.0

Customer did not leave a comment.

INDIRAH M. 
Rating:
5.0

Friendly and helpful staff! Super quick and easy process!! Great job by the U-Haul team!

MARIO M. 
Rating:
1.0

unfortunately the service and the communication was extremely poor overall. Also, the staff seemed disinterested in showing me the truck and answering any of my questions. was really a very awful experience.

jonathan S. 
Rating:
5.0

Customer did not leave a comment.

LEAH T. 
Rating:
4.0

Customer did not leave a comment.

Jaime D. 
Rating:
3.0

There should definitely be later hours for those of us that need it. To pay extra for that is kinda unheard of (to me). It should already be in with the price of the storage unit

Krista N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH M. 
Rating:
3.0

We had a storage unit reservation, but the guy at the counter could not find it. He said he was new. The girl who was with the guy was not very helpful to the guy when he asked for help and kept trying to walk away. Ended up having to get a different storage unit than what was reserved which costs more money. What was the point of reserving online if what I reserved could not be found? I had a reservation number and everything. Also the storage unit we did purchase cost more, but has a giant pole running through it so it's not even the size it's advertised to be. I for sure feel cheated on this and next time will choose a different location.

Annette M. 
Rating:
5.0

Customer did not leave a comment.

SHARON J. 
Rating:
4.0

Customer did not leave a comment.

Brittany H. 
Rating:
1.0

Check your Firewall System. Me & Others I Know whom used a Credit Card got Hacked at this location. It turned into nothing but a headache. Also need more training.. the one associate lacked basic knowledge and tried to give me a U-Haul that had no gas to go over the bridge. I'll never go back to this location.

Mia M. 
Rating:
3.0

Ur higher end management staff sucks and are rude. I will never recommend this location to anyone unless they deal w the poor management staff. The employees are awesome and well spoken n very respective

Paul O. 
Rating:
1.0

Very rude staff and did not give me the van i ordered

Haim S. 
Rating:
4.0

Customer did not leave a comment.

Geneva B. 
Rating:
5.0

Great people.

Justin L. 
Rating:
5.0

Jason and David were so kind and helpful! They made the moving process so easy and enjoyable even if there were a few hiccups on my end. I really appreciated their positive attitudes and helpful mindset during these stressful and unpredictable times!

JANICE ALAYNE C. 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
5.0

you are better than good. Gene

GENE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry D.  |  First Impressions 
Rating:
5.0

Great business.

Latisha D.  |  First Impressions 
Rating:
5.0

None at this time

ARTHUR L.  |  First Impressions 
Rating:
5.0

Alicia Hicks was friendly, courteous knowledgeable and professional

Larry A.  |  First Impressions 
Rating:
5.0

Sometimes I found myself having trouble locating an employee for assistance. That being said Alicia has been VERY helpful. i really enjoy the cleanliness and organization of the location. thank you !!!

MOHAMMED S.  |  First Impressions 
Rating:
3.0

I maintained a storage unit for 3 1/2 years. I moved out and two days prior to my move my payment was processed. I asked if I would get a pro rata credit for the 28 days I was told no because I received the first month free when I initiated my storage rental. I feel like the first month free was like a bonus for me renting at U-Haul not a disadvantage. I should of gotten a 28 day credit.

Katherine A.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dominic A.  |  Overall Experience 
Rating:
5.0

Staff is energetic and smart. A pleasure to deal with.

Mary Ann C.  |  First Impressions 
Rating:
3.0

I never knew I was not going to get my refund back or else I would’ve kept my garage to the 22nd or 21st of October I’ve never received a free month and which I wouldn’t know what I have to do with it because then you’re charging you at the end if it was a free month but I never got a free month nor do I get a military discount I called that double dipping someone pays for a garage and now you run it out to someone else you got double payment for that one unit I would recommend it to no one or to make sure when you check out you stay until your bill is due next

Carla C.  |  Overall Experience 
Rating:
5.0

Staff excellent.

Marion M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucas D.  |  Overall Experience 
Rating:
4.0

Most the employees were incredibly friendly & helpful. There were a couple that almost acted like they didn’t even work there or know anything.

Hannah P.  |  Overall Experience 
Rating:
5.0

Everyone is very helpful

maria n.  |  First Impressions 
Rating:
3.0

In general, this location met our storage needs. The location manager, Alicia Hicks, was friendly when I was able to make contact with her, but this was rare. Originally, she extended a monthly discount to us to price match a quote given to us for our size unit by a different Uhaul facility. After a little over a year, that discount was removed by senior mgmt without notification to us. I filed a claim with customer service and Alicia told me that she'd follow-up with senior mgmt to look into whether something could be done. After we (and seemingly Alicia) were given the run-around for almost a month, and after submitting multiple follow-up claims requesting a callback for an update, we eventually decided to take our business elsewhere due to the lack of communication and feeling like it just wasn't worth the hassle. On the day we decided to move out, the garage door at the facility was not working, which prevented us from being able to park close to the elevators and made the move-out process more difficult than it needed to be. Although it seemed like Alicia was doing her best to move the process forward, we would've appreciated better communication from either this location's staff and/or the customer service team that handled the claim intake. Had someone from senior mgmt reached out to us, we would've considered maintaining our storage unit.

Erich D.  |  Overall Experience 
Rating:
3.0

The employee I dealt with seemed overworked and frustrated both times I dealt with him. He was polite majority of the time and helpful also. Uhaul needs to give their employees more support according to the size of the facility.

Sean N.  |  Overall Experience 
Rating:
5.0

Alicia was very helpful and very patient with not only myself but while I observed how she was dealing with other customers even while she was under a lot of work she still maintained her composure and kept a smile on her face,I was truly impressed

Dwayne B.  |  Overall Experience 
Rating:
4.0

Regina was very professional and informed, she helped make the process easy I also brought the wordlock pad lock for the unit I am renting, this pad lock is awlful, I can not open the lock or reset it, I have emailed the company, but I think Uhaul should stop selling this lock.

KATHLEEN J.  |  First Impressions 
Rating:
5.0

Everyone works very hard at this facility.

Christina M.  |  First Impressions 
Rating:
1.0

This unhappy review is for 314-322 N 13th St, Philadelphia, PA. I reserved a unit on May 15 through the website (#808042-00115070). I showed up the day before I planned to move all my stuff into storage and they said there were no units available! That the website was allowing people to make reservations even though they hadn't any available for months? The staff at 13th Street found a unit at 8 E Oregon. Other than that, they were close to useless. Very dismissive, like it's not their problem. Ok, it's not their fault that U-Haul's website is busted, but why did no one call me ahead of time??? Can you imagine showing up with movers and a truck full of stuff, only to find out you have no unit? That's inexcusable.

Charles P.  |  First Impressions 
Rating:
5.0

Alicia Hicks and her team where friendly and very professional. It was a great experience.

Renee A.  |  Overall Experience 
Rating:
5.0

I would like to say my experience has been wonderful the two young ladies forgive me I can't remember their names were very helpful answer all my questions. And we're very friendly. And I really did feel like they value be as a customer. I wish I had known of this place last year when I was looking for a storage company that is one reason I'm leaving where I'm at now they do not value their customers. I look forward to doing business with you guys thanks again.

James W.  |  Overall Experience 
Rating:
3.0

Every single time I rent a Uhaul it takes half an hour. Every time! Doesn’t matter how much I do in advance online to expedite the process. It’s absolutely ridiculous. The single person at the front desk (one person for all truck rental and storage needs) was very polite and professional.

john k.  |  Overall Experience 
Rating:
3.0

The staff were very helpful and accommodating, however, the elevator was consistently finicky and we had to switch units several times due to elevator complications.

Isabelle K.  |  First Impressions 
Rating:
1.0

While the staff member was very nice and professional, the facility was unacceptable. The gate on the loading dock was broken/unavailable. Also my storage unit has a giant column in the middle which hindered me from fitting everything in my unit. When choosing a storage unit, one expects to receive every square inch.

Keisha W.  |  First Impressions 
Rating:
5.0

Alicia is very professional and has a relaxed welcoming friendly manner.

john k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dominic C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa F.  |  Online Move In 
Rating:
5.0

I been having problems with the desk from day 1 . I get paid different days so for 1 day late they would lock my doors and it will take then 3 hrs of me standing their waiting for someone to unlock my unit , I explain to then and they just act like they didn’t care ! But I can’t remember the persons name that help me so much i would give him 10 stars ! He understands what happened I just wish everyone was like him ! I would like to let him know he is the best and theirs still people out their that really do care Thank you

Carla C.  |  First Impressions 
Rating:
5.0

Extremely helpful

Natasha C.  |  First Impressions 
Rating:
5.0

Great staff you can drive into a dry unloading area very clean and bright..

wayne f.  |  First Impressions 
Rating:
5.0

Everyone is so helpful!!! Alicia Hicks is a awesome manager with great people skills to help your transition go as smooth as possible. Thank you for all of your help!!!

Kathleen T.  |  First Impressions 
Rating:
5.0

Really liked this storage facility.

Alana L.  |  Overall Experience 
Rating:
5.0

Jordan is a complete gem and overall great person and employee. He CARES, is kind, patient and considerate. GIVE HIM A RAISE! Those kinds of people are hard to come by in the world we live in today.

Shelby D.  |  Overall Experience 
Rating:
2.0

They took forever to find the key they put on my storage unit . I would of been done moving out in less then a hour !! But being as though they couldn’t find the key it too like 2 hours

Aeisha J.  |  Overall Experience 
Rating:
5.0

The staff at this location is exceptional. Thank you to Kelly, Alicia and Jordan for making our year at Uhaul easy and stress free.

Kind C.  |  Overall Experience 
Rating:
5.0

I felt like i mattered thru the whole process...

Mike T.  |  Overall Experience 
Rating:
5.0

It was very easy to rent our storage unit. The facility is new and very clean. The associate that assisted us was helpful and friendly.

Heather N.  |  First Impressions 
Rating:
5.0

Great value for money, and nice folks to work with.

barton g.  |  Overall Experience 
Rating:
5.0

Our agent was very helpful compared to the lackadaisical performance at the one at Quartermaster plaza 👍

Magdalena B.  |  First Impressions 
Rating:
3.0

Good customer service

tiffany d.  |  First Impressions 
Rating:
5.0

The unit was very clean, and reasonably priced.

regine m.  |  Overall Experience 
Rating:
1.0

The staff sucks. Huge rip off. Terrible service

Robert W.  |  Overall Experience 
Rating:
3.0

Need to prorate storage units according to usage

Klayton W.  |  Overall Experience 
Rating:
5.0

Jordan was very good at helping us and we were pleased with his service. Thank you.

Erica B.  |  First Impressions 
Rating:
3.0

I drove 15 miles and got charged for 4 gallons of gas. When I pointed this oversight out to the rep, she said nothing could be done since the ticket had already been closed. Seems unfair to me.

barton g.  |  First Impressions 
Rating:
1.0

The worst experience i have ever encountered, manger is the worst ever please don't ever ever use this facility. 🤨🤨🤨🤨🤨

Anita B.  |  First Impressions 
Rating:
1.0

Yesterday we tried to go in and look at the facility space and couldn’t get access to it after paying for it. Today, we loaded our truck, drove over to the space and still can’t get access to it!

Joan L.  |  First Impressions 
Rating:
4.0

Great

Art M.  |  Overall Experience 
Rating:
5.0

Alicia was so helpful and very knowledgeable.

Marion M.  |  First Impressions 
Rating:
5.0

You guys are awesome!

Kareema W.  |  First Impressions 
Rating:
5.0

Great service

Marinath J.  |  Overall Experience 
Rating:
1.0

Terrible service.. Was there for over an hour.. Wrong storage area...TWICE!.. Lack of considertion for the customer.. The incharge Woman was good.. The rest were horrible...

Mike T.  |  First Impressions 
Rating:
5.0

Easy process for moving my stuff into and out of storage.

Jeffrey F.  |  Overall Experience 
Rating:
5.0

Jordan made the move in easy!

Matthew K.  |  First Impressions 
Rating:
5.0

David was extraordinarily helpful, patient, and even a bit funny! A great member of your team. Eric Hamlin

Eric H.  |  First Impressions 
Rating:
5.0

Thank you U Haul and a great co . To have you in our country prices are great too.

earnie d.  |  Overall Experience 
Rating:
5.0

Clean facility and simple process

Albert S.  |  Overall Experience 
Rating:
5.0

The staff was incredibly friendly and helpful.

Molly R.  |  Overall Experience 
Rating:
5.0

Confusing card entry though

Albert S.  |  First Impressions 
Rating:
5.0

The staff and customer experience at this location exceed all expectations. Not only would I recommend this location, I have already done so several times. Thank you!

Timothy M.  |  Overall Experience 
Rating:
5.0

A SPECIAL THANK YOU, to GM Tonyetta, @ E. Oregon Ave. Phila., Pa. 19148 for , all of her help.Sad to see her go.

Rose M.  |  First Impressions 
Rating:
2.0

S Cobb Dr Smyrna👌🏾Tamir @ 61 & Lancaster, Tonyetta @ E Oregon ave & Candida @ cust serv Saved the day! After a 14hr drive, storage res was lost.? Got 4 hours behind with unloading & extra mileage😡

DANNIELLA R.  |  First Impressions 
Rating:
5.0

Jordan Derricotte did an outstanding job helping me get the right locker and interacting with Toyetta Christy about my future needs for more space. Anthony Seraphin

Joseph S.  |  First Impressions 
Rating:
4.0

Well, for Airline Folks such as myself, 7a-7p isn't convenient; we need, at least, access until midnight. Love the cleanliness, friendliness and indoor-iness of the facility!

Roseann B.  |  Overall Experience 
Rating:
1.0

I keep having charges for unknown reason! Have to follow-up couple of times just to pick-up the storage pod!

FRANCIS JAMES C.  |  Overall Experience 
Rating:
5.0

I really like the whole experience that professionalism and the courtesy that they'd given me very helpful I like the way that they offer assistance and help me with the situation I'm definitely recom

tim p.  |  Overall Experience 
Rating:
5.0

The general manager was very accommodating. She allowed us to see unit with and without the pillar in them to allow us to make a sound judgement as to storage.

Carrie P.  |  First Impressions 
Rating:
5.0

Great service, helpful staff, very positive experience.

Karl H.  |  Overall Experience 
Rating:
3.0

My storage was less space than I requested, since it has a big white pillar and a wall taking away a percent of what I needed.

Best Friend o.  |  First Impressions 
Rating:
4.0

The workers were excellent just wish that they recognize military and give us a discount ,

Carla C.  |  First Impressions 
Rating:
2.0

Rude customer service that doesn't offer any advice. It takes very long until you get to talk with the right person when you call. Very expensive for the services you offer.

Ioana C.  |  Overall Experience 
Rating:
5.0

Very easy access and carts available for moving items

Roseanne P.  |  Overall Experience 
Rating:
5.0

Staff was very helpful

William F.  |  Overall Experience 
Rating:
3.0

It’s hard to reach the person who know about my case (the manager). Other personnel can’t seem to find my reservation and kept on having issues. Don’t know how it looks like bc never been there.

Lan C.  |  Overall Experience 
Rating:
2.0

No prorate when I checked out 3 weeks before the end of my paid month is ridiculous and unacceptable.

Willam H.  |  Overall Experience 
Rating:
5.0

Very pleased with the service

Evelyn S.  |  Overall Experience 
Rating:
5.0

Everything in side the U-haul Self-storage was beyond perfect. However the elevator gave me the impression that it needed maintenance ( it bounced roughly) for my taste and my opinion.

leah m.  |  Overall Experience 
Rating:
5.0

In particular I appreciated the excellent service of Kelly and Anthony

sy r.  |  Overall Experience 
Rating:
5.0

Best uhaul location I have ever been to. Clean, organized, efficient, and friendly!

Katherine S.  |  Overall Experience 
Rating:
5.0

Mr Curry at 12th is rude, and demeaning. I almost went to pier 40 to rent space. guys at Oregon are awesome. The grade is for them.

MARK H.  |  Reservation 
No reviews have been submitted for this location.

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