Customer Reviews for U-Haul Moving & Storage of Riverview

1,370 reviews

8 E Oregon Ave   Philadelphia, PA 19148
(Across from UPS)

(267) 758-8715

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(267) 758-8715

8 E Oregon Ave
Philadelphia, PA 19148
(Across from UPS)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nathaniel M.  |  First Impressions 
Rating:
5.0

The staff was friendly and courteous and very helpful.

KIMBERLY P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Colby H. 
Rating:
5.0

Staff was very helpful! Thank you.

alice e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORGE E. 
Rating:
5.0

Customer did not leave a comment.

JACOB W. 
Rating:
3.0

Lots of confusion. I used the container as storage in my driveway. Uhaul tried picking it up when it wasn't supposed to be then had it listed as picked up and stored at their facility when it wasn't. Didn't pick it up when they were supposed to and charged me an extra month's rent. Took me about 2 hours on the phone to get it straightened out. Overall not a great experience.

thomas G. 
Rating:
1.0

I don't write reviews but this was the worst experience I've had in a long time. I wasn't notified that my appointment had changed and I had to pick it up at a different location. I only found out after going to the first location. If I was notified I would've cancelled the appointment and found a different solution because it made no sense for my purposes. However, because I found out in real time, I kept it because I had a limited time window and no time to find a different truck. So I ubered across town to the other location, past the Home Depot I was getting the truck for in the first place (meaning I could've just gotten a truck there). At the second location, I was the only person in the shop but still waited about 10 minutes for the cashier to acknowledge me. I asked if I could at least change the drop off location to the original location and they told me no because it was within the same city (Someone on the phone later confirmed this is a policy, which is also preposterous). This of course added miles and additional gas on both ends of the trip that I had to pay for (on top of the $30 in ubering that it took to go to and leave a location far from my house). And then when I got home I was charged for 30 miles (the attendant just told me to leave the keys in the car). I didn't do my due diligence and look at the odometer so that's on me but that was much larger than I was expecting as well. This cost me more than twice what I was expecting, and none of the people I talked to even attempted to assist me. Really just abysmal all around.

Zachery M. 
Rating:
2.0

You billed me for an extra month instead of picking up the container on the due date

thomas G. 
Rating:
4.0

Great customer service each time i have rented, eric is exceptionally helpful and very patient with explaining check out.

CARL C. 
Rating:
5.0

Great staff!

Tara D. 
Rating:
5.0

Customer did not leave a comment.

Andrea M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emilia R. 
Rating:
4.0

Employees at Oregon Ave location are great. Alicia, William and Regina worked to solve a bunch of problems that occurred throughout the process. The record keeping is a bit disorganized but it is a busy location. We understand and would recommend the U-Box service to others. On a side note the bathroom at the location was always clean and the store was nice. - that makes a difference when you come a long way and then are there waiting.

Nicholas J. 
Rating:
1.0

Where do I start with the incompetency of this facility? In order to get someone's attention, I took my credit card off auto-pay to make a payment late. I received an email for just that. But even then my questions are not answered and proper order still not placed. I get an email that I will get a call to discuss, that never came. After finding out the boxes are listed at the facility instead of at my house.(where they were dropped off and have been for 2 months) To place the pick up order, they asked for my credit card # since it was not on file. I said no, I will not be charged for your mistakes. It took 4days for them to get them. BUt first, they went to my OLD address and texted me I was not home & they didn't see boxes. After the got them I was contacted to pay $139 for this pickup, I said no, I want receipts of all my transactions emailed to me like I asked I want to go over all of them. I STILL have not been credited for boxes I ordered but did not use. I would call back on Monday. NOW, I see I have been charged another monthly rental fee for the boxes they just picked up today. This was UNAUTHORIZED I did not give them my credit card number nor was it currently on file with them. I am now trying to get my money back and was told by customer service I have to go thru Riverview to do this. This will be another idiotic disaster. During this, I opened a customer action file #3426449. I am also calling corparate customer service to see if I can get cooperation there. This started out to be a pleasant & amooth expirence, but after a driver "got lost" picking up boxes from address I was moving from, It started to spiral down hill. I am glad the boxes with my belongings were at my current address, I may have lot everything if they were not. The 1-800-go-uhaul customer service did helped me. I felt bad calling them so much, but Riverview has very poor communication with you and by my expirience their poor driver that get sent all over to deliver and pick up "ghost" boxes. Anyone can contact me at brownfbdhound@verizon.net 484-684-5439 Stacy Poulathas

Stacy P. 
Rating:
5.0

Customer did not leave a comment.

LEA B. 
Rating:
3.0

Clean the van or truck well before give it to other customer..its so disgusting!!!!

ROKKY L. 
Rating:
5.0

Great customer service — very nice and made everything easy

KEVIN J. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
1.0

Customer service was unclear about needing a trailer to return Uhaul and I was forced to rent an additional truck as a result. Did also not communicate that permits are needed for overnight 24 hour drop off and so I had to hire movers to move same day. Was lucky enough to find movers but was essentially charged double and Uhaul never even dropped off container in the first place. Uhaul in Seattle dropped off and picked up same day. Not sure why this one could not. Overall would not Uhaul again for moving logistics.

BRYANT J. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Everything was clean and Aliyah Williams provided exceptional customer service skills. She answered all my questions and throughly explained the policy and procedures for using storage. I was and remain very impressed.

WILLIAM S. 
Rating:
1.0

Staff if horrible especially Alicia

Markeem K.  |  Overall Experience 
Rating:
2.0

Received an uncomfortable and angry phone call from an employee after dropping off U-Haul. I followed the instructions prompts through my online account, which stated to simply park the truck in the lot in a spot that was not blocking any entrances or exits. So we parked the truck in the line of parking spots we picked it up in, and took a picture of the parking location and uploaded it as described in the instructions, followed my putting the key in the drop slot. The employee called and stated they had no idea where the truck. I told them which parking spot and that we had submitted photo, after which they kept telling me I was wrong and should never do that again. I apologized and simply said I was following the instructions, but he kept repeating that I was in the wrong in an aggressive manner. He said it had to go in a Return Lane, which the instructions made no mention of. Clearly there is a discrepancy between the online instructions and the on-site expectations for a return. These should be amended, otherwise I imagine the conflict therein will continue to be taken out on customers simply following drections.

Elaine D. 
Rating:
1.0

We were told there were no UBoxes in our immediate area on the day we made an online reservation showing availability in the area. That doesn't make any sense. The UBoxes were then delivered at their final destination roughly 1 month after the promised delivery date. Please have more clear communication in the future about both availability and delivery in order to not set unrealistic expectations.

Kyle M. 
Rating:
4.0

Customer did not leave a comment.

Chaka W. 
Rating:
1.0

Horrible customer service.

MILADY R. 
Rating:
2.0

1st Day late i needed it delivered to new address on 9/30 didnt come until 10/1. 2nd they showed up at new address without picking it up at old address. Then took 3 hrs to show back up with mu ubox when ut was less than 10 mins away.

Catherine F. 
Rating:
5.0

Customer did not leave a comment.

miles R. 
Rating:
4.0

Customer did not leave a comment.

WINIFRED B. 
Rating:
4.0

Hire more help👍👍👍

ANNIE W. 
Rating:
2.0

i don;t know why I even bother sending this, i have filled out many surverys and nothing changes at this location, i went to pick up my truck yesterday, i had a 10:30 reservation, i got there at 10:20, i didn't get my truck until 10:55, there were only 3 people ahead of me, you had 1 person actually working, 3 people standing actually doing nothing watching this person work and then she had to go outside with a customer and we had to wait for her to come back in while the other employees were still watching and we were waiting in line, i think 35 minutes to pick up a truck is absurd, and it made me late for my appointment!!!

EDWARD D. 
Rating:
1.0

Customer did not leave a comment.

ROKKY L. 
Rating:
5.0

The staff, Alicia in particular, was very helpful. There was an issue with the original truck and she was able to sort it all out for me so that we could continue with our move without issue.

Jamey D. 
Rating:
5.0

Customer did not leave a comment.

SHARON T. 
Rating:
5.0

Everyone was so professional and top notch service from start to finish!

Alison T. 
Rating:
4.0

Customer did not leave a comment.

RITA-MARIE C. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
4.0

Customer did not leave a comment.

Peter D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Used Uhaul In Philadelphia and Pittsburgh both were excellent. Also used moving help thru Uhaul no issues.

Kim C. 
Rating:
5.0

The staff was extremely helpful & educated me along the way with tools/ equipment needed to have a smooth move in.

Jamile C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexis B. 
Rating:
1.0

Horrible horrible horrible customer service ! The man who checked us out was RUDE! He was rolling his eyes , huffing and puffing , and just overall a terrible experience. Next time, I will use Home Depot or enterprise

GRACE M. 
Rating:
5.0

John went right to help unload my rental trailer nice guy.

THOMAS R. 
Rating:
3.0

Check your trucks before renting them out. My truck barely had any gas in it, door was damaged, truck front wheels needed an alignment. Not a good experience at all

Eli K. 
Rating:
5.0

Great people!

Zhong Z. 
Rating:
1.0

I was charged for 2 dollies that they said were missing. The dillies were left in the moms attic. I had to call numerous times. They were to busy to look to see if the dollies were in the truck where I said they were. Finally after a fourth call someone said they found the follies in the moms attic where I said they were. The charge has still not been refunded to me.

Steve V. 
Rating:
1.0

Fire the person that received my trailer in. He as totally worthless. drove by me on a scotter and yelled at me to follow him, did not slow down. Never got off the scooter told me to unhook it and put it in the row next to us, never helped, never asked, never said thank you. Totally worthless piece of flesh!

JOHN M. 
Rating:
1.0

The hitch and corresponding chains were installed wrong and dragged on the ground- the uhaul employee said this was normal. When I arrived at my destination the chains had completely worn through and broken in half.

KYLA R. 
Rating:
3.0

Customer did not leave a comment.

Marko U.  |  Overall Experience 
Rating:
5.0

The person who waited on me took very good care of me and was fast and efficient

ROBERT M. 
Rating:
2.0

Was charged $10 for damage protection and asked not to get it. Also was told wrong address by employee at other location when told where to pick truck up and had to walk over a mile after taking the bus to the address I was told

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

DINA A. 
Rating:
4.0

Tires needed air

DENNIS J. 
Rating:
5.0

There was an attendant at the location named Eric who was very helpful in getting my concerns resolved (specifically the mismatch in the gas level at the time I received the vehicle). He addressed all my concerns and took care of the return on my behalf, and he provided the contact information of someone who could assist with any further questions or challenges.

OLIVIA B. 
Rating:
3.0

Customer did not leave a comment.

Eric T. 
Rating:
2.0

Workers just fooling around with each other. Almost no interest in helping clients.

JESSE G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
4.0

Better service of your vehicles, vehicle drove very sluggish.

BARNELL N. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

David was amazing. He stayed late to help me out and he was invaluable. True hero. I hope you can recognize him for his help.

LUCA R. 
Rating:
5.0

Customer did not leave a comment.

JAMES HENDRICH W. 
Rating:
5.0

Customer did not leave a comment.

Evon S.  |  Overall Experience 
Rating:
2.0

Lock that was purchased online wasn’t available in this store or anywhere nearby. Drive in door to facility was out of service. Carts provided aren’t big enough to transport furniture on. Staff was not helpful whatsoever and took 45 min to check in while I was the only customer there.

Kaylee T.  |  First Impressions 
Rating:
3.0

Customer service was terrible. Only one employee checking people in on the morning shift. When I returned the vehicle the person behind the counter was totally not helpful. He was very busy playing on his cell phone. I was the only person on line. He clearly wasn't over burdened.

Joesph D. 
Rating:
1.0

Unfortunately, my family and I had a horrible experience renting from UHaul. The UHaul was rented for my move from my current apartment into my new apartment up the street. My father parked and turned off the UHaul in our designated loading zone. After one hour of loading the UHaul, my family tried to start the UHaul but the battery was dead. I tried calling UHaul, chatting online, and submitting a roadside assistance request. UHaul called us to let us know no one was available in the area to come out to jumpstart the UHaul. After submitting our request, we continually called and still after 6 hours UHaul was unable to come out to help us jump the UHaul. As a result, I missed my move time slot for my new apartment. My father has a triple A membership and we had to call triple A to jump our car after being stranded outside for 5 hours.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MYKIA J. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
2.0

Gas was less than half making it very inconvenient for me to have to stop to get gas right from The start

REBECCA N. 
Rating:
3.0

The system was down when I went for the vehicle. Thanks to your staff who were very helpful.

Garfield W. 
Rating:
4.0

Customer did not leave a comment.

Josh R.  |  Overall Experience 
Rating:
4.0

when returning truck I would like a simpler way to do it. I have to go on the phone and try to do something that my phone couldnt do. the attendant was very helpful and talked me through it. but the old way is the best way...

JOHN M. 
Rating:
1.0

You guys fucking suck. You guys are just about the worst company that exists, ever. I fucking hate it every time I have to use you. Your lucky your the only options but Jesus, I just wish I didn't have a bad taste in my mouth EVERY time. Fuck you guys.

GUS G. 
Rating:
5.0

Customer did not leave a comment.

Shanelle M.  |  Overall Experience 
Rating:
5.0

I like the guy that works. There on 12:00pm around Sunday he was super helpful and do a good job with helping me get my truck back in

WADE W. 
Rating:
5.0

Customer did not leave a comment.

TITUS K. 
Rating:
1.0

The worst experience I've ever had, had to find my own truck, find the moving blankets and was left with less then a quarter of a tank of gas. The lady talked about Instagram with a customer before me for ten minutes and let a line built and on top of that was just rude.

DAKODA S. 
Rating:
4.0

Your app sucks. Took 20 minutes to return because it would not accept the picture of odometer.

Joe G. 
Rating:
3.0

Although received all other communications by text (confirmation, check in, etc), we never received the check out link. Check out should not take 35 mins.

Charlotte W. 
Rating:
1.0

Customer did not leave a comment.

MIKE I.  |  Overall Experience 
Rating:
2.0

PLEASE be more communicative about delivery windows and have a system to keep track of where your drivers are and have them keep your customers updated on their status!!! Please give your customers the contact information DIRECTLY to the people who are responsible for the delivery/shipping on the day of the move, NOT the 1800-uhaul maze of phone lines. It is extremely frustrating to not know ANYTHING about delivery and makes it impossible to plan anything, and then even more frustrating when a customer cannot get a hold of anyone, especially for something as stressful as moving! I had an extremely extremely terrible experience having my Ubox delivered. I hired movers for 3pm to help me load the Ubox. The time window I was given for delivery was 9am-4pm, so I was assuming at latest it would be here by 4pm at latest, so we could at least get started moving stuff to the curb. 3:30pm, no Ubox, I give a call just to check on the status. They say to give the driver until 4pm to get there. 4pm, no Ubox. I call and they tell me to wait and call back. I call back and am put on hold. Thus begins 2 hours of a variation on: (1) being hung up on immediately (2) put on hold for hours and then being hung up on (3) being told I will get a call back (and not getting a call back, of course) (4) being brusquely told that they are trying to get a hold of the driver — at least they were finally attempting to do this by 6pm (2 hours after the time window, with no other communication in between). So you know, just obviously being straight up ignored at this point. I have a dinner reservation at 5pm, which I am able to luckily move to 6pm. My movers have to move everything back into the apartment from the curb and I pay them for their time, of course, but that means I just threw $300 out the window for my stuff to literally get moved downstairs and just back up again. Cool. I get some emails / texts at 5:30pm re-iterating that my box delivery window is 8am-4pm today….helpful. Finally, at 7:30pm, while at my dinner, I get a call telling me there was a “truck malfunction” and that the box will be delivered “first thing tomorrow”… when I ask what time that means, they tell me “9am-4pm” again. LOL. This would have completely completely screwed me over if there were new tenants moving into my apartment the next day! I would not have had anywhere to store my things nor anywhere to stay! Luckily, no one was moving in, and my landlord let me stay some extra days. This would be COMPLETELY UNACCEPTABLE for any customer with a more normal move where they have a final day they MUST be out!!! Anyway, the box was finally delivered around noon the next day. Note that when I tried to call around 10am that day, I was on hold (again) and was just told the delivery time is “9am-4pm," which was frustrating because my movers had limited availability and couldn't come and I had to hire new movers last minute. The actual box delivery was fine. The box pickup the next day was also dicey because there was a car parked in front of my box so the truck couldn't get the box hooked up to it. The box had been delivered fine with a car parked there (they were able to park the box diagonally), so I assumed it could be picked up in the same fashion, but that wasn't true. Please inform your customers more clearly that they should leave room for this! Because of this issue, the driver decided to leave and told me to call when the other car moved…. What if the other car had never moved?? And we had to spend hours sitting there seeing if the car moved…. Also when the car moved and I did call again, I was sent to the 1800-uhaul maze of phone lines… instead of directly to the driver. Again, Uhaul corporate needs a better system of communication for urgent things like this on the day of! Storage all was fine, my things were protected and safe and made their way to the final destination. However, the scheduling process for getting my loaded box delivered was also ridiculous. The customer service rep on the phone was very kind, but clearly did not know what she was doing. She scheduled a self delivery for me when I said I needed the box delivered to me by Uhaul. She also had an error message come up on her end while trying to schedule this (it kept prompting her to select ‘Moving Help' but we were both confused because I didn't need loading help, I just needed a delivery). She then forwarded me to the wrong scheduling department, which then forwarded me to the correct scheduling department, where the customer service rep was also confused about what I wanted to do and said she had never “scheduled a delivery before”??? This customer service rep was very unhelpful and told me unclearly that ‘moving help was going to deliver and handle it all for me.' This was untrue, because my moving help was still not booked, as the first customer service rep had mentioned. I asked to confirm that there was something in the system saying that I had this scheduled, and that I would receive an email confirmation or receipt of this, and she said I would. When I didn't receive any confirmation hours later, I called back and the customer service rep was clearly very frustrated and said that ‘to be honest', she couldn't find any records of anything regarding my order (couldn't even find my contract numbers that I *had* email receipts for under my phone/email?) and that they wouldn't know anything until the box itself was picked up on their end. It seemed extremely odd and sketchy that I would not have any confirmation at all of a pick up being scheduled, but it was clear she was not going to give me any more info, so I figured I would just have to call and see on Monday. Also note that I originally wanted the box delivered and unloaded on a later date but decided to just schedule it as far in advance as possible given all the ridiculous snafus that had happened thus far and the many many mistakes / errors / lack of knowledge that were happening, so I figured I needed to give myself buffer time to avoid what happened in the first delivery (for this time, I DO have a hard deadline because there are new tenants). Monday, my scheduled delivery day, I notice that my order says it's a ‘Self-Delivery'… I think that's weird, but I figure Uhaul will contact me like they said they would before the delivery. No contact. Of course. I call Uhaul and FINALLY speak to someone competent (Alicia, the manager at Riverview, who I agree with many reviews is super helpful and actually knows what's going on!!). She informs me that the Riverview uhaul location does not do deliveries across the bridge to Jersey (where I needed it delivered), so it's required to have MovingHelp do it, which is why that first customer service rep had that error message. (Another piece of feedback for Uhaul… probably make systems easier to manage for even your own customer service employees??) She guides me to movinghelp.com where I am finally able to get what I need scheduled. This part goes smoothly. I hire some great moving help and they are awesome and communicative and it's a super smooth experience (thank the lord). Unfortunately, I still have random charges that don't make sense (charged again for a Ubox rental even though I already rented it? Bc it was loaded?), and I had to cancel one scheduled job (which was inputted twice and charged me twice for some reason) because that vendor didn't actually deliver from Philly to Jersey (which was a bug on MovingHelp's end for listing them as capable of doing my job). Those cancellations are still not refunded for some reason. But at least Alicia has been diligent and active in helping me figure those out and resolving that issue, so no complaints there. I would just blame Uhaul's crappy IT system probably here. All in all, unfortunately, this whole experience means I will never ever ever use Uhaul again for anything and probably actively not recommend any of these services. I have burned so much money and time (work days!) and stress and didn't even end up saving that much compared to other services (which was why I went with Uhaul to begin with — not worth it!).

Claire Z. 
Rating:
4.0

Customer did not leave a comment.

JASON D. 
Rating:
3.0

Location was fine, but understaffed. One poor guy was stuck trying to run two computers at once to help the long Sunday morning line. Then, one computer froze. I have never been to a U-Haul and seen employee computers working 100%. GIVE YOUR EMPLOYEES WORKING COMPUTERS, for the love of Christ. FYI I am NOT a U-Haul employee.

Stephen S. 
Rating:
2.0

There was one person working and he was working very hard He is very kind and accommodating and knowledgeable But he can’t be everywhere at one time. People waited in line for a long time home I am because the computers were down it took us, over an hour and 20 minutes, to get an elevator to open and take us upstairs to our storage space. The card didn’t work and the pin didn’t work and the second pin we were given didn’t work. And we called from the elevator but the one employee was very Busy and could not answer, so we waited at home while we waited and waited and we waited. I’m a little concerned that this will happen every time I get there because it turned what should’ve been 45 minutes into a 2 1/2 hours

JAMES C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
4.0

The staff is very good. I would definitely recommend this location.

CARMEN R. 
Rating:
4.0

Customer did not leave a comment.

Mai T. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

More. Workers outside.

GLENDA B. 
Rating:
3.0

Customer did not leave a comment.

Andrew B. 
Rating:
3.0

Customer did not leave a comment.

Casey S. 
Rating:
5.0

The only thing that I had a problem with was the uploading pictures link. It didn't work and there was some minor damage to the truck I would have liked recorded. I took pictures on my phone though for proof. The only other thing is she told me to return truck under green awning and put keys in drop boxes. There were two but were filled with water. Confusing. Otherwise it was a smooth process.

KADIE S. 
Rating:
1.0

I reserved a 17 foot Uhaul and was guaranteed that the truck would be there. I didn't specify a location (you put in your address and your needs and locations that have the trucks you're requesting populate) and the Uhaul reservation system defaulted to that location. Well that location doesn't even carry 17 foot trucks at all which we didn't find out until we got there. They tried to give me a 20 foot truck but it is too wide for my street and there were no 15 foot trucks avail. I had no choice but to get a 10 ft truck to guarantee that it would fit on my street and couldn't go to a diff location because I had movers waiting for me. I am very disappointed in the service because it created a chaotic situation for my move and we had to make multiple trips which increased the move time. This is not a failure on behalf of the people working there but a HUGE failure on behalf of the booking system and Uhaul absolutely failed on it's promise that literally states that “your reserved truck is guranteed to be available.” After this experience, I'll likely never use them again.

AHSIKL S. 
Rating:
4.0

When I picked up the truck the young women was very helpful.

CARMEN R. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
4.0

Cambiar a las personas que atienden esa sucursal, muy pesimo servicio al cliente!!!

MANUEL T. 
Rating:
5.0

Would have liked refresher about vehicle I did not know how to find odometer

JANICE C. 
Rating:
4.0

Customer did not leave a comment.

Jacob R. 
Rating:
1.0

The experience as a whole was horrible. The Uboxes were not ready for my 9am reservation. I was told that they would "Get to it when we get to it" by David Tran (he was awful to deal with), and I stood around the store until 11:30 am when they informed me that the Uboxes were not at the location. I then spent over an hour on the phone trying to reach Alicia Hicks, but I was transferred multiple times and hung up on before ever reaching her. I then had to follow Regina (the only somewhat helpful employee) to another location, at 1pm, where the Uboxes actually were. The employees at the other location were prepared, professional, and helpful. The employees at 8 E Oregon Ave were unprofessional, lied to me, and did not provide any useful customer service. They also failed to provide any reasonable compensation or solutions to my issue. I will tell everyone I know to never use Uhaul and especially never that location.

KOLLIN S. 
Rating:
2.0

The staff was super rude and very slow. I showed up late to pickup my van not knowing this would cancel my car so there was no reservation when I got there. So the worker insisted on telling me everything I did wrong rather than helping me. Then after an hour of clicks and types, I got the exact reservation back. No idea what took so long.

SHEA D. 
Rating:
5.0

Not their fault, but the truck sprung a number of indicator lights midway through the trip!

MARK F. 
Rating:
5.0

Customer did not leave a comment.

DENNIS G. 
Rating:
5.0

Customer did not leave a comment.

Alan M B. 
Rating:
5.0

Customer did not leave a comment.

Elisabeth G. 
Rating:
5.0

Customer did not leave a comment.

Varghese A. 
Rating:
5.0

Customer did not leave a comment.

Diane D.  |  First Impressions 
Rating:
1.0

Waited in line for 45 minutes. There was only 1 person ahead of me and no one behind me in line.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

Howard W. 
Rating:
1.0

Customer did not leave a comment.

Natalie V. 
Rating:
5.0

Customer did not leave a comment.

KHADIJAH S.  |  First Impressions 
Rating:
5.0

The workers here were extremely kinda and helpful.

Janet L.  |  Overall Experience 
Rating:
5.0

from my experience on 7/31: eric was very courteous on the telephone and behind the desk once i arrived. eric was professional when a keycard initially malfunctioned - he and the lady there (i forgot her name but her blue uhaul top with the reflecto-tape was drippin'). eric was helpful in showing me where the equipment was, how to operate the keycard, and when he found a unit close to the elevators. 8 e oregon is not my closest uhaul, but i had a feeling it would be the best. tbh the facility exceeded my expectations and eric (along with his co-worker) are fantastic. thank you so much! -alison

Eden Alison S.  |  First Impressions 
Rating:
5.0

Regina was really friendly and very helpful. I appreciate all of the people at this place. They have to deal with some very bougie people.

Ken W.  |  First Impressions 
Rating:
5.0

Great and really easy to navigate.

John P.  |  First Impressions 
Rating:
5.0

Learning experience for me but hopefully everything is straightened out in a few days. Treat them well they treat you well

ROBERT K.  |  Overall Experience 
Rating:
5.0

Alicia was extremely helpful and accommodating!!

Chloe T.  |  First Impressions 
Rating:
1.0

A day prior to moving out of my storage unit, I spoke with the location’s UHAUL customer representative about an after-hours (post 10:00pm) move ahead of a trip across country. The UHAUL rep assured me that an after-hours move/check-out was possible and, as is standard operating procedure, that the only thing needed to access the facility is my storage keycard. Furthermore, the rep noted that in the event of any issues, UHAUL has a designated after-hours General Manager on duty to assist. Feeling good about the procedures in place, I proceeded with the move, starting the move-out process at 9:40pm. Well, about 1/4 of the way through, as we took the first load downstairs and exited the elevator, access was cut off promptly at 10:00pm - meaning, I could not come back up the elevator to grab the rest of my belongings or at the very least close the wide-open storage unit. To contextualize, I have PAID movers who are carrying my belongings from storage unit to truck outside before heading off for the night to a destination across country. But wait, this should not be problem because according to numerous signs inside the storage building and the customer representative whom I spoke with earlier, there’s an “after-hours” manager on call to resolve any issues! Unfortunately that was not the case. After about a dozen phone calls, several texts, and voicemails left to the said after-hours GM, Alicia Hicks, I and the movers had to give up and, quite literally, leave my storage unit open with personal belongings fully exposed. What’s worse is that I had to hire additional movers to come in the following day to pick up the rest of my belongings. Again, because this was a trip across country, this fiasco caused by AFTER-HOURS GM refusing to answer her phone cost me over $1000 in costs. Not only unprofessional but absolutely unacceptable. As a side note, when we initially entered the storage unit, alarms were blaring yet no security or UHAUL manager was on site. UHAUL is negligent and absolutely careless - needless to say, I will never rent trucks or storage units at UHAUL again.

Vilen P.  |  Overall Experience 
Rating:
3.0

It’s not good with the columns taking up a lot of space that I’m paying high money for

Dana T.  |  First Impressions 
Rating:
5.0

I received extra-special service from Alicia when unforeseen circumstances made it necessary for me to drop the rental without properly checking in ...and at the wrong location! She took care of everything.

Terence F.  |  Online Move In 
Rating:
5.0

The staff was very helpful and courteous. Would recommend that facility to my family and friends.

RONALDDENNIS T.  |  Overall Experience 
Rating:
5.0

Bravo!

VICKI R.  |  First Impressions 
Rating:
2.0

I was HUGELY disappointed. I ordered at 10x10x10 room and when I arrived on moving day, instead I received two 10x1x5 units next to each other. I had already paid for movers and was moved out of my apartment so I had no choice given there was no one at the facility to help. I’m so disappointed. I’m looking forward to gathering my things and leaving ASAP.

CAMERON B.  |  Online Move In 
Rating:
4.0

The facility is pretty clean, The staff is very helpful, only downside i had was that it wasnt open 24/7. The latest they stayed open for me was by 10pm which was disappointing because the rooms arent cheap to rent.

Sandra O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lakeasha E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONALDDENNIS T.  |  First Impressions 
Rating:
5.0

Great customer service. Staff went the extra mile to meet my needs. The manager made herself available if any problems arose. Six out of five stars!!

CRAIG S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elsa r.  |  First Impressions 
Rating:
2.0

The facility did not have water in the bathrooms. The toilet did not flush. The bathrooms were filthy. The vehicle was filthy and smelled horribly of cheap cleansing product “ Fabulouso” which does not disinfect. It took your breath away. When you left the vehicle your clothes smelled like it for hours which you needed a shower right away. Lastly upon returning the vehicle there wasn’t anyone in the building to check you out. I waited over 20 minutes for someone to appear.

Kathleen T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMIE L.  |  Overall Experience 
Rating:
1.0

It said a lock was provided in the unit there was no lock in there. The girl at the front desk was very rude would not use this location again nor recommend to a stranger let alone a friend.

Ishani E.  |  Online Move In 
Rating:
5.0

I wish I could remember the name of the woman who helped me at the Oregon Avenue location, because she was so, so helpful and answered all of my questions as a first-time renter of a storage unit. She promptly got me up to my unit, reminded me of all the necessary access information, and was very friendly. I would definitely recommend this location to a friend.

Alyvia W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicole L.  |  Overall Experience 
Rating:
4.0

After goin to two different uhauls dealing with very unprofessional staff. It was nice to come to one and be greeted by a friendly face Ms. Regina Hicks went above and beyond to assure that we found the storage unit that I was looking for. Being an elderly person she made sure I was able to get a unit that I did not have to go far for. I really appreciate her patience and professionalism. She is what your other staff should be like.

Amelia T.  |  First Impressions 
Rating:
1.0

I wouldn’t recommend this dump to my worst enemy. The staff and the manager are completely incompetent and rude. I’ve been storing for years and never had such a horrible experience. DO NOT deal with these people! They have no idea what good customer service is. What a joke!!!! 🤮

Kevin B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sherise B.  |  First Impressions 
Rating:
3.0

Received an email with a code that would allow me access into building. Code didn't work..when office opened received card so i may swipe in- also didnt work.

Michael C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

INDIRAH M.  |  First Impressions 
Rating:
3.0

There should definitely be later hours for those of us that need it. To pay extra for that is kinda unheard of (to me). It should already be in with the price of the storage unit

Krista N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
5.0

you are better than good. Gene

GENE B.  |  First Impressions 
Rating:
5.0

Great business.

Latisha D.  |  First Impressions 
Rating:
5.0

Alicia Hicks was friendly, courteous knowledgeable and professional

Larry A.  |  First Impressions 
Rating:
5.0

Sometimes I found myself having trouble locating an employee for assistance. That being said Alicia has been VERY helpful. i really enjoy the cleanliness and organization of the location. thank you !!!

MOHAMMED S.  |  First Impressions 
Rating:
5.0

Everyone is very helpful

maria n.  |  First Impressions 
Rating:
4.0

Regina was very professional and informed, she helped make the process easy I also brought the wordlock pad lock for the unit I am renting, this pad lock is awlful, I can not open the lock or reset it, I have emailed the company, but I think Uhaul should stop selling this lock.

KATHLEEN J.  |  First Impressions 
Rating:
1.0

This unhappy review is for 314-322 N 13th St, Philadelphia, PA. I reserved a unit on May 15 through the website (#808042-00115070). I showed up the day before I planned to move all my stuff into storage and they said there were no units available! That the website was allowing people to make reservations even though they hadn't any available for months? The staff at 13th Street found a unit at 8 E Oregon. Other than that, they were close to useless. Very dismissive, like it's not their problem. Ok, it's not their fault that U-Haul's website is busted, but why did no one call me ahead of time??? Can you imagine showing up with movers and a truck full of stuff, only to find out you have no unit? That's inexcusable.

Charles P.  |  First Impressions 
Rating:
5.0

Everyone is so helpful!!! Alicia Hicks is a awesome manager with great people skills to help your transition go as smooth as possible. Thank you for all of your help!!!

Kathleen T.  |  First Impressions 
Rating:
5.0

It was very easy to rent our storage unit. The facility is new and very clean. The associate that assisted us was helpful and friendly.

Heather N.  |  First Impressions 
Rating:
3.0

Good customer service

tiffany d.  |  First Impressions 
Rating:
1.0

Yesterday we tried to go in and look at the facility space and couldn’t get access to it after paying for it. Today, we loaded our truck, drove over to the space and still can’t get access to it!

Joan L.  |  First Impressions 
Rating:
5.0

A SPECIAL THANK YOU, to GM Tonyetta, @ E. Oregon Ave. Phila., Pa. 19148 for , all of her help.Sad to see her go.

Rose M.  |  First Impressions 
Rating:
3.0

My storage was less space than I requested, since it has a big white pillar and a wall taking away a percent of what I needed.

Best Friend o.  |  First Impressions 
Rating:
5.0

Mr Curry at 12th is rude, and demeaning. I almost went to pier 40 to rent space. guys at Oregon are awesome. The grade is for them.

MARK H.  |  Reservation 
No reviews have been submitted for this location.

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