Customer Reviews for U-Haul Moving & Storage of Rockville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rockville

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phillip w. on

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Thanks to you all. I had an awesome experience with U-Haul, you guys made it simple and easy to get us moving in the right direction. I appreciate you all. thanks for everything.. Phillip

Henry S. on

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The staff was very pleasant and did the best they can with limited resources. There is an issue with communication between the national and local levels, and the information is totally contradictory and could cause a major issue. The truck I rented had a tire that went flat overnight in front of the house I was moving out of, the 800 number provided excellent service to get the tire repaired but I lost time in loading. The national number was nice enough to give me extra time, and shortly there after the local agent in Rockville center texted that if I did not return on time I would face a 300 dollar late fee. Two u-haul texts with way different information, We finished on time but this could have got very ugly, had I missed one text and kept the truck longer.

MARIA S. on

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very nice office

Louis B. on

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Everything was great,your GM was courteous and helpful.

James k. on

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German B. on

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The staff at the time of picking the truck was very friendly and they explained the whole process, return procedure, etc. The Big problem is the smell of tobacco in the truck, it was barely impossible to drive it

Barnaby N. on

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Robert T. on

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kevin c. on

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My experience at this Uhaul Facility was excellent. The staff members were courteous and professional. It was an all around pleasurable experience.

Bernard F. on

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Yvette B. on

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Natasha B. on

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Darnell A. on

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James B. on

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The gentleman that checked me in, and also received my returned vehicle was excellent (I think his name was Josh). He was very helpful.

Adam A. on

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Reese was rude , she’s the manager

Kristen C. on

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Reese was very helpful and very informative! She made our experience seamless and easy!

David T. on

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Asad K. on

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The fact that Uhaul changed my pickup location caused me tremendous time and effort inconvenience, as I had to take and pay for an Uber to get to the Rockville Center location. And how does giving me a few extra miles benefit me when I have pay extra for the gas. Very disappointed, since the pickup switch caused similar aggravation during my prior rental as well.

Ed B. on

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Provide customer service for their movers. I was ripped off and taken advantage off. I booked the movers through U-Haul, but they said to call Moving Help to resolve the issue. Moving Help said to call Efficient Movers, whom barely helped me. DO NOT USE UHUALS MOVERS!!!!

Monica R. on

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Amazing employees!

Tim G. on

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Stephen A. on

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Great 3 guys that work there. Very relaxed atmosphere and very affordable!

David O. on

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Michael M. on

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Jacqueline B. on

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Jose P. on

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Great people very courteous. Nad helpful

Steven W. on

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I ordered a truck for 8:00am but was unable to get a truck until 10:00am created additional difficulties and costs for me. Your staff at this location was rude and the price increased as you sent me from one location to another.

john g. on

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Gerardo M. on

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Myles F. on

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Great overall experience!

DENA L. on

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My only complaint is that I could never directly call the facility. Every call I made to this local business was rerouted to corporate when in fact I needed to speak to someone at the facility.

andy c. on

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Jamie Y. on

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Staff very pleasant and helpful. Whole process was stress free.

Ward W. on

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patricia b. on

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Michael D. on

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Staff always said hello especially Luis he came out of his way to greet me.

Robert B. on

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The truck I rented was the absolute worst!!! It was old and barely drivable. In all the years I’ve been using uhaul this is the first time I’ve been so dissatisfied. I felt unsafe in the vehicle!

Loan H. on

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The lady that helped me was very understanding

Lionel L. on

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Everyone was helpful

Domenico G. on

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Terrible experience ! They first took forever to set me up, when i was finally ready to leave the yard I noticed myself lights of the trailer weren’t working, so took even longer cause had to get another one, then while im driving mirrors of the vehicle were just moving on there own cause the brackets were broken and chains of the trailer were just being dragged on floor. All that is super dangerous, so unprofessional on just basic stuff. so i call them to let them know and they are trying to put thru all that customer service thing while im driving And didn’t have that much time either ! So the guy sayd he cant help me then ! Like who does that. and I guess they don’t really check the vehicles that good or at all, and eventually blame the customers for it. Very cheap location and unqualified employees. don’t recommend at all.

Raphael B. on

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Leon W. on

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It helps me??????

orlando c. on

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Rodrigo R. on

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Excellent customer services as well! Didn't catch his first name but Mr. Rodriguez who assisted us at the front desk was very nice.

Lori G. on

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Paul N. on

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Insure the vehicle is properly cleaned before renting out

gevik k. on

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Fast and friendly service. I am very pleased. Will use that location again and highly recommend to friends when they need moving trucks.

jimmy P. on

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Good customer service attitude, keep it up

john a. on

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The one Major complaint that I have is when I returned the 6 x 12 trailer there was three employees sitting at the desk. They told me to back up the trailer and disconnect it. I really think that I shouldn't have to lift the trailer with at least 125lb tongue weight by myself when three employees are sitting around. There is no jack on the trailer and it has to be lifted manually. I threw out my back. Thanks.

LeRoy L. on

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Everything was great and the guy whi assisted me was very k knowledgeable

Tracy A. on

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The employees are WONDERFUL!!!!

Robert V. on

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Tom W. on

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the people working there were knowledgeable, helpful and friendly

Gus P. on

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Everybody was very helpful. Thanks Gus Psillis

Kathy S. on

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victor l. on

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Only one complain,the truck I got was with the broken muffler noises and little smoke inside the cabin, unacceptable!! All the rest ok they are good a friendly employee very polite and respectful

Jennifer S. on

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Do the job you were paid to to do. It’s not ok to hap hazardly place electrical wiring through a car and leave it hanging from the under carriage.

Kathy S. on

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Excellent staff efficient courteous conscientious...made it all very easy!

Anthony V. on

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john c. on

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WILLIAM B. on

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James M. on

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Staff very friendly and attentive to getting us out as quickly as possible. Very nice to work with a well run organization

Brian G. on

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deborah z. on

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Reese was fantastic - very helpful. Everyone there is friendly and I have a great experience every time.

PAUL P. on

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Check in was aweful. Had to upload pictures of license into uhaul system. System didn't work properly. Took 45 minutes to get truck. aweful!!

William G. on

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adam f. on

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Jobin G. on

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Daniel B. on

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Virginia F. on

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Katherine G. on

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The truck was filthy and very old.

Arkady K. on

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Harold W. on

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Only problem with U-Haul is I booked an enclosed trailer and your automated system online switched me to an open trailer with no notice. when I arrived there were no enclosed trailers avail so for that I give only 1 star. Very poor system, not ok , I couldn’t finish my move because of the smaller trailer and it being open. The employees at this location were excellent however

charmaine m. on

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Frank D. on

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Everything went well with my trailer rental.

adriana w. on

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The vehicle was shaking the entire time. The price I was charged was not the price that was recharged to my card upon dropping the vehicle back off. I called customer service to tell them about the vehicle and they assured me I would be charged 90 dollars for a late fee. Which I expected but I was actually charged over 300 dollars which is ridiculous.

Ashley O. on

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gary c. on

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When I picked up the trailer on Wed night, the two women were not experienced in checking out equipment, and it took a very long time. The young man hooking up the trailer was also not experienced, taking a long time, and endangering himself in the process. Also, the system used to process rental, corrupted my cell phone, rendering it useless for several days. This was unusual for this U Hauk Center.

Zorik P. on

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Fix the trucks . It was a feeling that it would fall a part. Body inside is damaged breaks squking etc

Charles M. on

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Frank D. on

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I appreciated the help I received from Darryl about lowering the cost of my rental. I wasn't sure what I was renting, and his plan saved me money and was a kind thing for him to do. The guys who work in the yard with setting up trailers are also very helpful and I appreciate their efforts. Thanks!

Michael K. on

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I would like to thank Reese Baccas for being so friendly and helpful with my Uhaul trailer rental experience.

Leslie C. on

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MARYAM M. on

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Excellent service!!!

DENZIL L. on

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I just don't like the extra fee .and also the more than one later payment in the same month.

Domenick L. on

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gary c. on

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kevin y. on

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Safety Chains on car hauler Too Long. Not to D.O.T Spec..

Richard A. on

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the worst

Dave T. on

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Brian P. on

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karim G. on

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Just keep up the same friendly and helpful service.

william y. on

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Everything was great. I would definitely rent again.

eila v. on

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Haran B. on

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EDWARD C. on

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Daniel D. on

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Justin R. on

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Please get a new elevator with automatic doors! Although the bay doors are excellent, it would be nice if the side entrance had a ramp for hand trucks (the Office has a ramp and is suitably compliant with ADA requirements, I'm just asking since I'm "holding the mic" as it were).

Julio H. on

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dennis c. on

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Kristina P. on

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Richard L. on

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The app based experience was brilliant!!

Sarah C. on

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Kimberly J. on

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Service was great. I don't see any need for improvement at this time

LAKEYSHA T. on

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Sales rep was very nice. Helpful and very polite.

MARIA S. on

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just keep GMC Savanas in stock

Jerry D. on

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Check fluids on trucks better.

ALLEN p. on

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DONALD M. on

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the staff was very helpful and accommodating .

Jerry D. on

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Absolute nothing Costumer service was great

KEVIN L. on

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Excellent employees easy rental thanks

robin a. on

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aron i. on

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Was busy so I had to wait, I think one more person working the early shift would be helpful.

Antonia C. on

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The customer service is always Great!!!

PETER P. on

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I like the facility. Helpful, friendly and courteous staff. After hours drop-off and key lock box a plus. Many accessories available for sale helpful for a move such as boxes, dollies, etc.

Shane V. on

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Rental itself was ok. Truck was a little beat up and the sun visor was broken and hanging down. Issues started when I returned the truck. I pulled in around 4 PM on Thursday. No one was around to receive the truck. I went inside to the office and the sole employee was on a personal call and instructed me to leave the keys on the desk and my receipt would be emailed to me. The next night at 9 PM I received a call from the Uhaul location asking where the truck was and why I had not returned it. Obviously concerned, I spent the next 30 minutes on the phone with Uhaul customer service who were unable to contact anyone at the location and were therefore unable to help me. She said she would leave a message for the location manager to call me the next day. I have not yet received a call back or an explanation as to what happened but since the police have not shown up at my house yet, I can only assume that the truck was found. Most definitely will not be using this location again.

marvin m. on

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Friendly staff, in and out no waiting at all.

Lawrence T. on

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Vincent S. on

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Patricia I. on

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always great customer service

Joanne D. on

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The staff was unbelievably friendly and attentive. They made the rental experience, both pick up and drop off a breeze!!!

Andrew V. on

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You need to put jack on the trailer. Taking the trailer on and off the hitch is heavy and someone can really hurt themself. It’s a safety issue and I don’t understand how you get away without them

Sean F. on

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Albert P. on

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Joanne K. on

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gary c. on

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Good question. I'll have to think about that.

RAYMOND B. on

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The location & people I rented from were fine - no complaints. Your "help line" is terrible. When I called to say I never got my invoice mailed to me as promised, I was put on hold,had to listen to an endless sales pitch and finally hung up after several minutes. No one ever picked up. will have to make another trip to the rental location to (hopefully) get a copy of my invoice. A real waste of my time. Second time this has happened. This is why I - between the two - I use Enterprise whenever possible.....much better customer service @ Enterprise !!

Dennis A. on

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Awesome staff, easy pick ups and drop off I was in and out in 5 minutes. Would definitely go back and recommend to anyone.

GREGORY F. on

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Need more than one agent working the desk

marlene s. on

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I want to thank them for their patience for working with me. And helping me at my time of my desperate time of need. By helping me get my property in storage and I appreciate everything I want to say

Jeremy F. on

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Reese the general manager is amazing. I only go to the rockville centre location for that reason. I just wish uhaul would upgrade their trailers a little bit For the price that we pay these trailers should be in really good condition and sometimes they are not. The RVC location is the BEST.

Andrew D. on

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So nice great and easy

Tamara R. on

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Darrell and the whole team at the Rockville Center location were amazing! I originally had reserved a 15' truck at the Island Park location, the representative had an attitude and was very rude and nasty to me. When I went to pick up the truck I reserved, he said, "Does it look like there's a 15' truck outside? No, we don't have any at this location." When I asked why was I able to reserve a 15' truck then online, he said that it wasn't his problem. I left and went to the Rockville Center location where Darrell and the team were so accommodating! I had a lovely experience there and will only be using them again in the future!

Raphael B. on

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Stay consistent!

Randy R. on

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ANDRE B. on

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Elmer C. on

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Always it's a excellent to do business with you company, you are a great teen represent you company I can recommend to anyone this location like the best, thanks U-Haul Teen Rockville Centre.

GLEN D. on

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Jeff G. on

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Kelly H. on

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Nothing everything went smooth & quick

DAVID P. on

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Nabil A. on

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Smile and dont be such a robot. It shouldn't take 35 minutes to rent equipment because someone doesn't know how to use computer. Upon returning the vehicle the woman did not even approach, I had to figure out if she was working or not and all she said was "leave the keys in the car." Not even a hello. Had much better experiences at other vehicle and equipment rental places. This was not acceptable.

Jason G. on

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See my comments above.

DENA L. on

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The lady who helped me at the front desk was very pleasant and patient

JOHN S. on

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The only disappointment I had was the emergency brake light remained on even the though the brake was released. This in itself was not terrible. However, there was an incessant warning beep that I believe was associate with the emergency brake light being on. The beeping would only stop when the truck came to a complete stop or if driving for a long period of time without stopping. Anytime I came to a stop it would start beeping again once I started to drive.

dean d. on

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Great experience - employees could not have been nicer, more pleasant or helpful!

Edward A. on

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Nelson Q. on

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Nice and convenient place

Bonnie G. on

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Charles R. on

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FAST FRIENDLY AND EFFICIENT

QUINTEN A. on

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Jared R. on

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The location is great I have a issue with the 800 number the are very unprofessional

Geoffrey T. on

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Diego A. on

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THERE'S A GUY IN THE MOURNING, I THINK HIS NAME IS DARREL, AND THE LADY (THE MANAGER) IN THE EVENING, OMG, THEY ARE AWESOME!!! SUPER PROFESSIONAL, SUPER FRIENDLY, ALWAYS READY TO HELP YOU, KEEP THIS PEOPLE SAFE BECAUSE THEY MAKE THE DIFFERENCE!!!

John H. on

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Employee very professional and greeted us as we walked in the door. Truck was immaculate. Very pleased.

Dennis A. on

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andrew r. on

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Marilyn M. on

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brian d. on

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Tina C. on

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Stop cancelling people reservations.

humberto m. on

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No comment for improvement. She did an excellent job with everything I needed for my move.

Thomas G. on

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Michelle B. on

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Outstanding service! Only one thing, costly .99 a mile is too much.

Philip B. on

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Great experience at both facilities

Tearsa T. on

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The staff was very nice but that is about it . I resvwered my truck online did the estimation of miles and was charged upfront 63$ . The next day I was charged another amount after use of the truck which I was not aware of so you will never pay 19$ come with at least 150$ . My truck right side mirror was very loose therefore I could not use my blindside and it was dangerous . Therefore I will never use this service again it’s way over priced for the four hours I used my their truck.

WILLIAM F. on

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Minako H. on

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ANTONIO R. on

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James A. on

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Awesome professional service and staff Pleasant transaction Thanks

Nelson Q. on

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Customer service the nicest people are working there and they help you all the way With everything .

Michael L. on

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Staff is friendly and helpful.

tomy v. on

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Dealing with the personel at the rockville center location was the only good part of my entire move process. Customer service via the 800 number was a joke. Making the reservation was a joke.

colin o. on

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Rockville Center employees were extremely nice and helpful.

Cynthia I. on

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Was a pleasant experience at the RC location. Reese, Ben and Mike were all so friendly and helpful. I look forward to dealing with them in the future.

John D. on

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Tenants not abiding by elevator rules was the only negative issue.

Samuel B. on

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V

THOMAS R. on

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Rockville Centre staff was very accommodating, friendly and professional 😊