Customer services is horrible they would hung up on you and staff speaks with attitude and all ghetto. No oil n car. One hour delay to receive a car. I was sent to a lot that was scary.Alexandra M.
Customer Reviews for U-Haul Moving & Storage of Rockville
Rockville Centre, NY 11570
(Just 1 block off of Sunrise Highway on the North side)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 6:30 am - 8 pm
- Sun: 8 am - 6 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lubricate the roll up door...John V.
Customer did not leave a comment.Andrew R.
Customer did not leave a comment.Jeanne E.
Customer did not leave a comment.Joseph L.
I don't have a problem with the location but my overall experience with u-haul was terrible. I went online and the site allowed me to reserve a truck with mobile pick up at a location that doesn't offer that service. I spent over an hour trying to figure it out before a representative sent me to this location which is further away so it cost me more for mileage not to mention he wasn't clear on the address so the GPS took me somewhere else before I had to google and find the right location. This experience left me VERY unhappy.SCOTTIE B.
Thank so muchLouis K.
Perfect experience every time. Needs no improvement.Gene H.
Customer did not leave a comment.ashley B.
The elevator needs to be modernized.Dorrett M.
My experience with the location is fine the problem I had was using the U-Haul 24hr system to drop off my rental equipment it needs to be a easier and better system to drop off your equipmentray S.
Customer did not leave a comment.Rachel H.
Ryan and another associate at the RVC location were truly awesome in patience, kindness, and service. 5 stars is all I can say. Could not have asked for more!!!Thomas M. | First Impressions
Customer did not leave a comment.Wallace W. | Overall Experience
Customer did not leave a comment.Monae W. | First Impressions
Customer did not leave a comment.Michael C.
Another great rental ThanksLouis K.
Best Staff Ever.. Thank you...Louis K.
The people who run this location are very nice and efficient!Joseph S.
Customer did not leave a comment.alonzo W.
Customer did not leave a comment.Bernice B.
Place was easy to get to it was very helpfulMARK N.
I was charged for 2 days when I bought back l vehicle before the 24 hour mark . When I called the location back to let them know that i was overcharged , I was told that it was already put in & the computer will not let them fix it because it's saying â€œ double transaction â€œ . So I wa charged double insurance & rental rateMorena S.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Jeffrey M.
Ask for the manager, she is great! Always ready to help you, very professionalDiego A.
Customer did not leave a comment.ROSETTA S.
Customer did not leave a comment.Sam P.
The air condition FAN did not work 25% of the time. It was 94 degrees outside. I was not asked nor given any credit due to the air conditioning failure.Martin K.
Customer did not leave a comment.tamara L.
Great peopleRonald L.
Customer did not leave a comment.ELIDARAQUEL M.
Nothing. Very please and this should be my regular Uhaul going forward. Great Service.Cal N.
Customer did not leave a comment.Jeffrey G.
Customer did not leave a comment.edin H.
I was charged a higher rate than $39.99 per day. I was somehow charged 2 sessions??John J.
Iam very disappointed after my experience at uhaul. First the fuel was exactly as I left it but now I see $40 charge? The employee said it would be 15min before I get a receipt and made no such claim. Is this how u make your money when the customers have left? Both employees tell me my truck needed to be swept out for the 2 washers and a quarter left on the floor is laughable. I had 2 reservations this weekend and spent alot of money the fact that you had to squeeze alittle more on a lie is worse. How I was treated makes the entire ordeal unacceptable. How your employees speake and treat people isn't ok. I would appreciate some sort of courtesy and some sort of explanation. Before I feel comfortable recommending your company to any of my contractors. As it stands now I would use and other option than uhual after this weekend.Paul H.
Customer did not leave a comment.LISA G.
For app: cluster lockers where keys are near where vehicles are parked to limit walking back and forth across the lot. Train the people who work there on the process as they didn't seem to understand it upon return. DO NOT change the reservation time from the confirmation email without notifying the renter.Peter S.
Customer did not leave a comment.Chantal B.
Customer did not leave a comment.Frank M.
Best staff everLouis K.
Always the best ! This location is well managed lean and courteous . They go out of there way to accommodate the cystomersAnn T.
Reese was amazing. Thanks!garrett S.
Overall It was a nice experience and the employees were thorough and pleasant to deal withMichael D.
Customer did not leave a comment.haynes H.
The vehicles need to be vacuumed after each use or ask customers not to carry pets in them. I'm allergic to cats, there was cat hair all over under the passenger seat 😓. I got sick and had to request an extension that I wouldn't need otherwise.Petesha S.
Customer did not leave a comment.Michael R.
I was charged for gas but I filled it back to where it wasShakor S.
The mobile pickup did not work. It kept telling me it could not find my location. So I needed to go inside and speak with someone to get the van.Robert D.
Incredible staff at this location. They do an amazing job.JEANNEMARIE H.
Customer did not leave a comment.steve S.
Customer did not leave a comment.Gilbert R.
All aspects of my rental went smoothly. The vehicle was in perfect shape. The employees were patient and informative.Stephen C.
On site parking Your staff there was a delight to work with. My rental was a last minute emergency as the transmission control module on my van failed. Please send them my regards.JOHN C.
There is absolutely nothing to improve upon. This is the best Uhaul that I've ever had experience with. And I deal with Uhaul's up and down the East Coast.Daniel B.
Customer did not leave a comment.RUSSELL S.
Customer did not leave a comment.Robert B.
They don't install hitches anymore?Stephen R.
Customer did not leave a comment.Kim H.
Customer did not leave a comment.Francis M.
Experience using this U-Haul company was outstanding. The registration was simple and the customer service was outstanding. I would definitely recommend this location. I will be back againKim M.
Customer did not leave a comment.David D.
Customer did not leave a comment.James M.
Customer did not leave a comment.Emilio R.
Customer did not leave a comment.ROSSLER J.
Best U-haul store! All are friendly and courteous.JoAnne N.
Customer did not leave a comment.Etan K.
Customer did not leave a comment.Jose P.
Customer did not leave a comment.Nicole H.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Samantha G.
Customer did not leave a comment.ARTHUR S.
Customer did not leave a comment.Karen W.
Absolutely nothing. Love this location. The staff is amazing! Professional, knowledgeable, and expedient. First Class!!Peter E.
the person who attended me did it reluctantly and with arroganceJUANMANUEL G.
Customer did not leave a comment.chantal B.
Customer did not leave a comment.ariel S.
Small leak in the trailer roof. Nothing inside was affected by the water but could be a problematic for the next customer.ken Q.
Customer did not leave a comment.Steven C.
staff was knowledgeable, friendly, helpful and courteous will definitely be doing business there againDaniel M.
Customer did not leave a comment.Andrzej K.
Dropping off the truck was as easy as picking it up. Ryan was super helpful and friendly and the entire U-Haul truck rental experience was a breeze!John E.
Customer did not leave a comment.Danielle G.
Fast and courteousJohn N.
The staff was amazing and answered all the questions. Excellent customer service.Gerardo G.
Customer did not leave a comment.RICHARD Z.
Customer did not leave a comment.Simranjit M.
I've rented a number of vans/trucks from the Rockville Center location. I'm always pleased. The staff are always professional, helpful, friendly and knowledgeable. Hats off to a great crew!!Neil U.
Customer did not leave a comment.louis G.
Kudos: Ryan, Ronald, and the outside man (I don't know his name) were attentive, courteous, and very helpful. Thank you to them.Leslie G.
Representative who handled the return was rude and condescendingRobert M.
Customer did not leave a comment.Jason G.
Customer did not leave a comment.Linda B.
No parking at location so mention on site for thatNirav D.
Customer did not leave a comment.Manuel A.
Great customer service!Nicole W.
Reese Best customer service!!!!Derrick M.
Ms. Bacca is the best!Christopher R.
Best staff everLouis K.
on site parkingROBERT C.
The staff were friendly and professional, thank you!Robert S.
Customer did not leave a comment.Muhammad R. | Overall Experience
Customer did not leave a comment.chrisine a. | Overall Experience
Ryan Jones was not only helpful but a real gentleman. He demonstrated interest in finding the best solution for our needs.greg f. | First Impressions
Customer did not leave a comment.Marie M. | Overall Experience
Staff was very helpful and friendly at both Rockville Centre and Hempstead locations.Walter H. | First Impressions
The saff person who took care of me was very helpful thankRichard M. | Overall Experience
The lady working the front desk was very helpful and had great suggestions to make sure my every questions was solved. The whole process was very smooth. I will definitely recommend U-Haul to my friends if they need storage solutions.Androtti Y. | Online Move In
Customer did not leave a comment.ORLANDIS W. | Overall Experience
Customer did not leave a comment.Shaquille T. | Overall Experience
Mr Daryl and Ms Tykeya provided me with exceptional customer service. I'm impressed. Thank you.Paul A. | First Impressions
This is the best place to come in they’re always ready available and flexible!Derrick W. | Overall Experience
Didn't like that if you get behind in the rent you had to pay all At once. Very in convernten.paul w. | Overall Experience
They went above and beyond to help.Peter P. | First Impressions
The staff was very friendly and helpful. The facility was clean. But U Haul did not send out maintenance staff to maitain the security doors. I found this to be very unsettling. U Haul put their staff in a very compromising position. I would still use that U Haul in Rockville center of NY. Because the staff was so helpful.Ward W. | Overall Experience
The elevators were not the greatestmaureen b. | Overall Experience
No commentKenny P. | First Impressions
INBOUND CALL. NOT AN IN-PERSON VISIT. Purpose of call was to pay this month's Past Due Rent for Room 495 over the phone. Bill became Past Due because of a problem on your website which would not allow me to use my credit card for payment. On 11-27-21, at 1:25p ET called 1-800-GO-UHAUL. Reached "Elizabeth" at the Call Center. Explained my dilemma with your website. She processed the credit card payment for me. After completing processing she told me that she was "unable to provide a confirmation or transaction number because the payment is pending." End result, NO PAYMENT RECORDED. Thus, necessitating my phone call to U-Haul RVC on 11-29-21.BARRY S. | First Impressions
Customer did not leave a comment.Ilene R. | Overall Experience
We were 100% satisfied with the facility until having had an encounter with the manager at the end show and she was very punitive and and hostile . She felt challenged challenged because a product that she recommended was not received with enthusiasm and later sought to pull rank and punish us by insisting we should go up and take a photograph of the room even though it was busy and a staff member was willing and able to go inspect the vacatied room. She was utterly combative and unprofessional. Poor customer sevice. Unlike what she purported in the video which is what appealed to me when I was shopping around. She certainly did a poir show of representating the company.Marcia S. | Overall Experience
Nice convenient and clean.Marcia S. | First Impressions
Customer did not leave a comment.Kyle C. | Overall Experience
Customer did not leave a comment.Glenda B. | Overall Experience
Customer did not leave a comment.MARCHELE D. | Overall Experience
The gentleman at the desk and the gentleman outside were very helpful be kindPatricia B. | Overall Experience
Customer did not leave a comment.Michael L. | First Impressions
unit 163bp has a water leak problem.. my artwork was against back wall. and some water damage occured.. one pic had black mold... unfortunately i wasnt wise enough to take the insurance... otherwise fine.EVELYN B. | Overall Experience
24 hour access to the facility would have made this arrangement close to ideal.Eric R. | Overall Experience
Darnell was super nice and extremely helpful.ARIANNE M. | First Impressions
Customer did not leave a comment.JOHN F. | Overall Experience
Unfortunately we had too many issues with the storage facility. Between getting stuck in the elevator or waiting over 15 minutes for the elevator, we decided to take our business elsewhere. There were a few that were very helpful, and I would like to commend Mish on his help with trying to get the elevator working up to par, and quickly assisting us on getting out of the building. I do not plan on utilizing Uhaul for future business.Rodney P. | Overall Experience
Customer did not leave a comment.linda c. | First Impressions
Customer did not leave a comment.linda c. | First Impressions
My experience with U-Haul of Rockville Centre was excellent. The manager Reese Baccas was always pleasant and professional. She made sure you left feeling confident that your belongings were safe and she gave your her card, so you could contact her if you needed anything. It was definitely a pleasure. I would come back again! Thank you.Barbara B. | Overall Experience
While it was secured to have my things there. The fright itself was terrible and felt like a huge workout to even to my storage unit and back. It was time consuming. It needs to be checked out. The employees are great though.Yasmin S. | Overall Experience
Customer did not leave a comment.Mary P. | First Impressions
The staff are really excellent—so patient! They were cheerful and friendly and made a stressful situation much easier. Many thanks to them.JEANNEMARIE H. | First Impressions
The move-in was fine, back in 2017 when I moved in, so I don't know why I'm getting this now, but it is typical of the complete lack of communication at the facility. For six months now I have been having major problems with my payments -- checks are lost and then posted 6 months late, checks take weeks and weeks to post, and no one knows what is going on or has any interest in finding out. I had to come personally to the facility to straighten out my account, and then ANOTHER check appeared and was posted 6 months after I sent it in. When I texted the manager (as he had asked me to do about any issued), he has never responded. VERY VERY FRUSTRATING.Linda S. | First Impressions
Customer did not leave a comment.Patrick S. | Online Move In
Customer did not leave a comment.Peter T. | Overall Experience
I was unable to get my access code, let alone get stuck in the fright several times on the 3rd floor lol. I was unable to move everything I needed the day of and the day after and I still haven’t been able to move all of my things .Yasmin S. | First Impressions
Customer did not leave a comment.LARA T. E. | Overall Experience
Customer did not leave a comment.Nicole O. | Overall Experience
Customer did not leave a comment.Karine A. | Overall Experience
Had a great experience. Y ou solved my downsizing storage issues and were nearby. One comment, not sure if it is solvable with the current facility, the freight elevator door takes a lot of strength to pull down. Far more than my wife could handle and thereby she could never go to the facility without me.ALEXANDER M. | Overall Experience
Customer did not leave a comment.Bryan M. | Overall Experience
Customer did not leave a comment.Aaron S. | Overall Experience
Customer did not leave a comment.Thomas A. | First Impressions
Customer did not leave a comment.Sean D. | First Impressions
Customer did not leave a comment.mark s. | First Impressions
Customer did not leave a comment.Daniel D. | Overall Experience
Customer did not leave a comment.dennis c. | Overall Experience
Staff was rude, spoke with corporate about it ans was told a DM was going to call me a s never didRobert S. | Overall Experience
Reese Baccas extended me a VIP credit for having rented space at this location for over a decade. She was very professional and personable. Although I would like to stay at this storage facility I need to find one that is cleaner and more conducive to storing my wardrobe. My clothing has mold on it and many fine pieces of clothing, especially leather clothing and shoes is ruined. Moreover, the freight elevator is inconvenient and clumsy for getting to my space and for moving stored items.S. ANTONIO F. | First Impressions
Customer did not leave a comment.MARCO C. | Overall Experience
Great custumer service and very helpfulJohn A. | Overall Experience
Reese was very friendly and helpful with getting us all set up for our new storage unit, which made an already stressful moving day less so. Her team the day prior was also great with showing us the available units. Thank you!Lindsey J. | First Impressions
Customer did not leave a comment.lucas s. | Overall Experience
I would like to comment on how very helpful and personable we’re the entire staff at the facility throughout the time I have had a storage unit there.Peter S. | Overall Experience
Daryll in the retail area is extremely helpful and so nice to work with!Marjoriann P. | Overall Experience
Everyone has been helpful and friendly for YEARS. And I returned here to rent trailers and other vehicles even though I lived closer to other facilities.DALE S. | Overall Experience
I am rating the facility above average only because of the wonderful service I have always received from Reese the Manager. Under difficult circumstances which are ongoing, Reese took quick action, apologized for the situation, and gave me direction on how to proceed. She is a professional customer service manager and you are lucky to have her at Uhaul and at this facility.BRIAN M. | Overall Experience
Customer did not leave a comment.Harold K. | Overall Experience
It would be more convenient if the elevator doors were automated. The door slammed so hard that I was VERY GLAD that I moved my hand out of the way in time.Marjoriann P. | First Impressions
I had called in yesterday and spoke to Daryl Jones. I was not in a great place and was irate trying to rectify a long term issue that had gone on unaddressed by the Rockville Centre Management team. Daryl was patient even when I was not and his handling of my situation is to be commended. I appreciate his help and assistance. Thank you.CRAIG H. | Overall Experience
Customer did not leave a comment.ROBERTQ M. | Overall Experience
SOME OF MY ITEMS WERE RUINED AND CANNOT BE REPLACED FROM MILDEW. THIS IS SUPPOSED TO BE A CLIMATE CONTROLLED UNIT. I PAID A LOT OF MONEY TO STORE MEMORIES THERE ONLY TO FIND OUT THEY ARE DESTROYED....GREGORY B. | Overall Experience
The staff are polite, attentive and focused on the customerswilliam f. | Overall Experience
My only issues were two; 1 - the lighting time is too short and should probably stay on an extra 10 minutes. 2- Every now and then I would receive letters and Emails statung I was behind on payments when they were up to date. Otherwise great service.Howard S. | Overall Experience
Reese, Daryll and the staff at Rockville we’re always professional and courteous . This UHaul center Rocks because of the staff thereZemia S. | Overall Experience
Customer did not leave a comment.Jacqueline W. | Overall Experience
Staff is great, Reese in particular.cecil w. | Overall Experience
Great experienceShawana W. | Overall Experience
No one is ever available to answer calls. Staff always seems to have an attitude when asked to assistChanequa P. | Overall Experience
good servicesMarcelo R. | Overall Experience
Rent increased evet 9 or 10 months with silly explanation. I moved out 18 days ahead of my billing cycle and was not offered a pro rated discount.LOUIS Y. | Overall Experience
very friendly staff but a bit slow.Charles S. | First Impressions
Thanks to you all. I had an awesome experience with U-Haul, you guys made it simple and easy to get us moving in the right direction. I appreciate you all. thanks for everything.. Phillipphillip w. | First Impressions
My only complaint is that I could never directly call the facility. Every call I made to this local business was rerouted to corporate when in fact I needed to speak to someone at the facility.DENA L. | Overall Experience
Staff always said hello especially Luis he came out of his way to greet me.Michael D. | Overall Experience
I just don't like the extra fee .and also the more than one later payment in the same month.DENZIL L. | Overall Experience
I want to thank them for their patience for working with me. And helping me at my time of my desperate time of need. By helping me get my property in storage and I appreciate everything I want to saymarlene s. | First Impressions
The lady who helped me at the front desk was very pleasant and patientDENA L. | First Impressions
Nice and convenient placeNelson Q. | Overall Experience
Customer service the nicest people are working there and they help you all the way With everything .Nelson Q. | First Impressions
Staff is friendly and helpful.Michael L. | Overall Experience
Dealing with the personel at the rockville center location was the only good part of my entire move process. Customer service via the 800 number was a joke. Making the reservation was a joke.tomy v. | Reservation
Rockville Center employees were extremely nice and helpful.colin o. | Overall Experience
Was a pleasant experience at the RC location. Reese, Ben and Mike were all so friendly and helpful. I look forward to dealing with them in the future.Cynthia I. | Overall Experience
Tenants not abiding by elevator rules was the only negative issue.John D. | Overall Experience
VSamuel B. | Overall Experience
Rockville Centre staff was very accommodating, friendly and professional 😊THOMAS R. | Overall Experience