Customer Reviews for U-Haul Moving & Storage of Rockville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rockville

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sharon K.
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Customer did not leave a comment.

Joseph S.
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They that helped at desk was great then the man in the yard was just as good . Both very friendly and did a great job! Thank you

Carol M.
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No comment

James H.
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Tried to return a van I rented last night around 8:30 but your mobile app would not connect in your parking lot. I'm hoping that I don't get charge the $20.00 after hours return fee. Contract Number 20758178

Robert S. | Overall Experience |
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Staff was rude, spoke with corporate about it ans was told a DM was going to call me a s never did

Josue C.
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Customer did not leave a comment.

Arthur V.
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Very satisfied very professional

Stephanie G.
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The windshield on the INSIDE was completely filthy. It looked as if someone threw some type of liquid all over the inside windshield and it wasn't cleaned before they rented it to me. I couldn't see a thing while driving. It also needed a wheel alignment DESPERATELY! I was terrified I would be in an accident because of this. I will never rent here again.

Erich H.
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The guys that worked outside that hooked up then later unhooked the trailer are very good guys. Polite and helpful.

andre C.
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There was nothing lacking in the service provided at the Rockville center location. The entire staff was polite, friendly and professional . I commend Darrell as a service provider. Thank you!

Antonia C.
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Customer did not leave a comment.

Hauson E.
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Improve contactless service

Porfidio T.
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Customer did not leave a comment.

William C.
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Customer did not leave a comment.

DONALDWALTER C.
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Efficient pleasant staff

JOSEPHJ C.
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Darrel was so professional and nice.

Herpiz C.
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Customer did not leave a comment.

Richard C.
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Hire more employees like the ones you already have!!!!

Jose B.
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Wouldn't change a thing. Excellent customer service very professional a pleasure to deal with.

Michael F.
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Everyone was very helpful and nice. This Uhaul is great.

Travis H.
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Make sure the window are clean better.

Dennis H.
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Truck had a layer of dirt on the exterior. Horn didn't work-a major safety issue. Driver's door arm rest was broken. Was expecting better.

Yasser A.
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The lift stand on the trailer needs to be repaired but the employees were very helpful thanks again

Ann T.
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ALWAYS ACCOMODATING AND HELPFUL. I USE THEM ON A REGULAR BASIS. THEY ARE THE BEST!

Ihson M.
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Good so far

Catherine H.
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Outstanding customer service and amazing staff! Thanks to Daryl and team for all your amazing help. I give them 1000+ Stars! Hands Down. Thank you for all you do.

P S.
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Darrel was EXCELLENT. He was professional, efficient and courteous. He even helped eith WAZE app.

Gary A.
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Customer should be informed that the charge will go on the credit card , I thought that was to hold the rental . They should ask you how you will be paying for it ...cash or credit . Thank you

Michael S.
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Customer did not leave a comment.

Evens P.
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Customer did not leave a comment.

S. ANTONIO F. | First Impressions |
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Reese Baccas extended me a VIP credit for having rented space at this location for over a decade. She was very professional and personable. Although I would like to stay at this storage facility I need to find one that is cleaner and more conducive to storing my wardrobe. My clothing has mold on it and many fine pieces of clothing, especially leather clothing and shoes is ruined. Moreover, the freight elevator is inconvenient and clumsy for getting to my space and for moving stored items.

Becky D.
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This U-Haul center has the best staff to include Daryl Jones who offers excellent customer service is a nice person and extremely helpful As well as Keith, Jetson, Adrian Helpful polite employees I was very impressed this is the second time I have used this location I am a return customer and will return again when I need to please recognize these employees at this location The place is extremely busy

Anthony B.
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Yes... Service has been been better since the change of personnel.

Ross B.
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Staff was friendly and personable.

Christopher L.
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excellent job all around. great service at counter by friendly staff. nice clean rental truck. 5 stars to RVC u-haul.

MARCO C. | Overall Experience |
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Customer did not leave a comment.

Travis H.
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Customer did not leave a comment.

John A. | Overall Experience |
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Great custumer service and very helpful

THOMAS M.
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very nice staff of people

George B.
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When I dropped off the trailer I put it back where it was. I unhitched it but didn't have the stand to place it on. Consequently, it rolled forward and dented my car. If a stand was available I wouldn't have a an expensive car repair.

Laura P.
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Woman at front desk was nice but that's the only nice thing. Furniture pads were never included, which I desperately NEEDED -hence why I paid extra for them. When I arrived I was told that there were no furniture dollys available so they would Throw in the furniture pads “for free” but they were never put in the van. Van was falling apart, window knob came off while trying to lower the window, HEADLIGHT button wasn't working (pictures can be provided). Really awful that you would allow this van to be rented. It was Unsafe!!!!

Wendell C.
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Customer did not leave a comment.

Abijah J.
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Customer did not leave a comment.

Christine M.
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Daryl was amazing both times I rented the van as well as purchased supplies in between. Courteous, nice, helpful.....

John B.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

Lindsey J. | First Impressions |
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Reese was very friendly and helpful with getting us all set up for our new storage unit, which made an already stressful moving day less so. Her team the day prior was also great with showing us the available units. Thank you!

Ernest J.
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Everything was fine. I would highly recommend it.

oscar A.
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Customer did not leave a comment.

Mathew D.
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Over charged me on my rental, had to call and fight for my refund

Craig D.
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I reserved my van on line. I was a little bewildered why I was being asked the same questions at the counter (how many hours, how many miles, etc). It took me about a half hour including waiting on line to get the keys. A little disappointed in the length but the staff was pleasant.

Jannel C.
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Customer did not leave a comment.

john G.
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Customer did not leave a comment.

JAN P.
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Customer did not leave a comment.

JOHNW G.
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swift and courtesy

Travis H.
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Customer did not leave a comment.

Laurence K.
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Receptionist was very nice and knowledgeable

Dylan J.
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The gentleman that helped me at the Rockville Centre facility on Maple street was beyond helpful. I forgot his name unfortunately. He was professional, knowledgeable, personable and helpful. He. is an asset to the company. I will continue using uhaul in the future based on my recent experience.

Alan F.
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Customer did not leave a comment.

Paul A.
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Customer did not leave a comment.

Robert C.
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I tried to use the mobile phone process to pick up my truck. The night watchman on the premises says "we don't do that here." SO I had to wait for the location to open. Also, there was evidently a problem with my driver license picture. uhaul.com users should have the ability to PREload their documents into their account profile, so we are not fumbling around with our cellphones. The airlines and rental car companies do this already.

Carl C.
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Customer did not leave a comment.

Nicholas S.
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Considering there was not one cargo trailer available in an over 200 mile radius of long island new york is really not the service i expect from uhaul this actually was the only 5x9 utility trailer in the same radius

Glenn F.
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Pleasure always dealing with Darrell

Evan T.
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Customer did not leave a comment.

Hector L.
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Great service. I can't remember his name (sorry!) but the owner helped us and he was phenomenal. He enforced social distancing rules and was wondering to work with.

Neil G.
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The gentlemen who helped me was professional and friendly. Good job hiring him.

Susan R.
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Daryl and the rest of the staff were very pleasant and professional. A pleasure to work with them.

fred G.
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Customer did not leave a comment.

Gabriel M.
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They customer service rep was great at the location. Very courteous and helpful. The truck itself was in descent condition but exterior was dirty and muddy. So it was tough to do a thorough inspection. The big issue I have is that u-haul does not put hooks in the interior of the trucks to help tie down anything in the back. Those wood blocks make it harder on the customer. If your going to have a truck moving company, then help the customers by putting hooks in the interior of the trucks so our stuff doesn't shift and get damage or damage the truck.

Travis H.
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Clean window better.

Douglas A.
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Customer did not leave a comment.

ARTHUR S.
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Customer did not leave a comment.

Victor M.
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I was located in upper Manhattan, needing a one-way Uhaul to Florida. We're already spending a lot of money for the Vehicle, but I had to pay $120 taxi drive to that particular location. It didn't specify vehicle not being available on the website when booking, it specified ”equipment” which can be misleading to the customer. Moving is very stressful and costly I would've been really impressed if I could've just taken one of those many many Uhaul 10footer trucks I see on your 230th location. I expected more from such a Huge company. Great people on both locations that I can not say anything negative about.

lucas s. | Overall Experience |
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Customer did not leave a comment.

Tanisha H.
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Customer did not leave a comment.

Margaret M.
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How about it doing all of the following: 2. Change the pick time from 8:30 am to 11:30 am without my approval 2. Change the name on the reservation again without my approval 3. Change the drop off location again without my approval. 4. Charge for additional miles because instead of the location chosen I was sent to the next town I cannot express in words my extreme disappointment with your company. I will NEVER use Uhaul again!!!!!!

rochenel R.
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Customer did not leave a comment.

Stephen B.
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Customer did not leave a comment.

Peter S.
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Customer did not leave a comment.

Lori N.
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Darrell was the most professional, pleasant, knowledgeable customer service individuals that I have ever experienced at any type of retail or service establishment. I cannot express how much I appreciated his smiling face and amazing service skillset. If all businesses had Darrell to greet and assist their customers the world would be a better place.

heather N.
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Customer did not leave a comment.

Nicoletta C.
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Keith D. was really nice. thank you! - the company in general should try to figure out a better system than 3/4 tank - because I always fill too much so maybe full tank is better.

Travis H.
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Customer did not leave a comment.

Miodrag J.
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Customer did not leave a comment.

Lenworth J.
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Customer did not leave a comment.

Muhammad A.
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Customer did not leave a comment.

Peter S. | Overall Experience |
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I would like to comment on how very helpful and personable we’re the entire staff at the facility throughout the time I have had a storage unit there.

Marjoriann P. | Overall Experience |
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Daryll in the retail area is extremely helpful and so nice to work with!

Travis H.
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Make sure no smoking in trucks.

Connie Q.
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More staff to assist customers who are renting. Gentleman was professional, but OVER worked. Great at multi tasking but it doesn't seem fair or professional to have work someone that much

Rebecca K.
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Darrel was excellent. Great help. Very polite and friendly. Van was clean and in great condition. Think they should all get a bonus!

Maria D.
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The manager, Reese, and another representative, Derrell (excuse me if I misspelled), were verhelpful and considered during the rental process. Thanks.

Travis H.
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Need too use better clean cloth for the windows.

Elizabeth S.
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The woman At the desk at pick up could not have been nicer. The complete opposite with the man at the desk at drop off. He was completely rude and dismissive.

Maureen H.
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I would have liked a receipt by email of the itemized bill.

Jeffrey M.
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Oct 3 the truck was not able to light the autotransport lights. The mgr., Darrell, had to get involved to figure out the problem. He figured out it was a bad fuse and used another fuse in fuse box to get lights to work. Also, since I always inspect the autotransport before leaving, I noticed the rear chain was broken. They brought out a new one, but I had to help the yardman replace the chain. This all took about 45 - 50 mins which I did not have to spare. Darrell and another young man with glasses that usually wears a big UHaul sunblocking hat are the only positives for that office. Also, as with previous comments I have sent you, I do not expect to get any response from you. And you will see, based on the several $50 "inconvenience" credits you have sent me, I have had my problems with UHaul.

George C.
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Excellent service, staff are very professional

Kim K.
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When calling to rent a vehicle this was only location that was. While staff was friendly there was not enough staff working at to help customers, especially those with reservations. More staff need to be scheduled for beginning/ending of month.

Allen F.
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Staff was professional, friendly and courteous.

Patricia M.
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Customer did not leave a comment.

James K.
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Customer service was fabulous. Darryl was lots of knowledge and insight in the reservation and pick up and drop off. Fantastic rental.

Ronald G.
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The service was excellent from start to finish. The vehicle was clean and mechanically sound. The only thing I would ask is that you consider a change to your fuel return policy. I think all vehicles should begin with a FULL tank of gas and ask that they be returned with a full tank. My truck began with just under a half tank. My trip required a drive of roughly 85 miles each way. Not knowing how efficient the truck mileage was, I filled the tank prior to beginning the trip. The fill up cost me $34. I returned the truck with 3/4 of a tank, so UHaul was the net recipient of an additional 1/4 tank (or roughly $17 worth of fuel). So I'd say beginning with a full tank supplied by UHaul is a more equitable way to offer your vehicles. Other than that, drop off was easy and efficient.

Louis P.
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Customer did not leave a comment.

Travis H.
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Great place.good enployees.

Joseph S.
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Customer did not leave a comment.

DELORES T.
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Customer did not leave a comment.

John C.
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Customer did not leave a comment.

DALE S. | Overall Experience |
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Everyone has been helpful and friendly for YEARS. And I returned here to rent trailers and other vehicles even though I lived closer to other facilities.

BRIAN M. | Overall Experience |
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I am rating the facility above average only because of the wonderful service I have always received from Reese the Manager. Under difficult circumstances which are ongoing, Reese took quick action, apologized for the situation, and gave me direction on how to proceed. She is a professional customer service manager and you are lucky to have her at Uhaul and at this facility.

Harold K. | Overall Experience |
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Customer did not leave a comment.

Marjoriann P. | First Impressions |
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It would be more convenient if the elevator doors were automated. The door slammed so hard that I was VERY GLAD that I moved my hand out of the way in time.

CRAIG H. | Overall Experience |
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I had called in yesterday and spoke to Daryl Jones. I was not in a great place and was irate trying to rectify a long term issue that had gone on unaddressed by the Rockville Centre Management team. Daryl was patient even when I was not and his handling of my situation is to be commended. I appreciate his help and assistance. Thank you.

ROBERTQ M. | Overall Experience |
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Customer did not leave a comment.

GREGORY B. | Overall Experience |
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SOME OF MY ITEMS WERE RUINED AND CANNOT BE REPLACED FROM MILDEW. THIS IS SUPPOSED TO BE A CLIMATE CONTROLLED UNIT. I PAID A LOT OF MONEY TO STORE MEMORIES THERE ONLY TO FIND OUT THEY ARE DESTROYED....

william f. | Overall Experience |
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The staff are polite, attentive and focused on the customers

Howard S. | Overall Experience |
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My only issues were two; 1 - the lighting time is too short and should probably stay on an extra 10 minutes. 2- Every now and then I would receive letters and Emails statung I was behind on payments when they were up to date. Otherwise great service.

Zemia S. | Overall Experience |
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Reese, Daryll and the staff at Rockville we’re always professional and courteous . This UHaul center Rocks because of the staff there

Jacqueline W. | Overall Experience |
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Customer did not leave a comment.

cecil w. | Overall Experience |
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Staff is great, Reese in particular.

Shawana W. | Overall Experience |
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Great experience

Chanequa P. | Overall Experience |
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No one is ever available to answer calls. Staff always seems to have an attitude when asked to assist

Marcelo R. | Overall Experience |
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good services

LOUIS Y. | Overall Experience |
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Rent increased evet 9 or 10 months with silly explanation. I moved out 18 days ahead of my billing cycle and was not offered a pro rated discount.

Charles S. | First Impressions |
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very friendly staff but a bit slow.

phillip w. | First Impressions |
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Thanks to you all. I had an awesome experience with U-Haul, you guys made it simple and easy to get us moving in the right direction. I appreciate you all. thanks for everything.. Phillip

DENA L. | Overall Experience |
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My only complaint is that I could never directly call the facility. Every call I made to this local business was rerouted to corporate when in fact I needed to speak to someone at the facility.

Michael D. | Overall Experience |
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Staff always said hello especially Luis he came out of his way to greet me.

DENZIL L. | Overall Experience |
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I just don't like the extra fee .and also the more than one later payment in the same month.

marlene s. | First Impressions |
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I want to thank them for their patience for working with me. And helping me at my time of my desperate time of need. By helping me get my property in storage and I appreciate everything I want to say

DENA L. | First Impressions |
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The lady who helped me at the front desk was very pleasant and patient

Nelson Q. | Overall Experience |
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Nice and convenient place

Nelson Q. | First Impressions |
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Customer service the nicest people are working there and they help you all the way With everything .

Michael L. | Overall Experience |
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Staff is friendly and helpful.

tomy v. | Reservation |
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Dealing with the personel at the rockville center location was the only good part of my entire move process. Customer service via the 800 number was a joke. Making the reservation was a joke.

colin o. | Overall Experience |
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Rockville Center employees were extremely nice and helpful.

Cynthia I. | Overall Experience |
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Was a pleasant experience at the RC location. Reese, Ben and Mike were all so friendly and helpful. I look forward to dealing with them in the future.

John D. | Overall Experience |
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Tenants not abiding by elevator rules was the only negative issue.

Samuel B. | Overall Experience |
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V

THOMAS R. | Overall Experience |
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Rockville Centre staff was very accommodating, friendly and professional 😊

No reviews have been submitted for this location.

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