Customer Reviews for U-Haul Moving & Storage of Rockville

5561 reviews

230-240 Maple Ave   Rockville Centre, NY 11570
(Just 1 block off of Sunrise Highway on the North side)

(516) 764-3703

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(516) 764-3703

230-240 Maple Ave
Rockville Centre, NY 11570
(Just 1 block off of Sunrise Highway on the North side)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Love this location. Always clean and the staff is friendly.

Arkady K. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

al A. 
Rating:
5.0

The location was great and easy to access. Honestly, I found the staff very unfriendly and not very helpful at all. I've never rented a truck before and was very nervous and didn't really feel like anyone was helping me.

Susan F. 
Rating:
5.0

outstanding service!!

Bruce W. 
Rating:
5.0

This U-Haul location has a professionalism, that is unsurpassed by none. The entire staff are the most polite, pleasant and well trained .The location is fullY stocked And pepped . The equipment is well maintained and clean. There is no waiting and signing out , while dropping off your rental, its painless. Thank you. After sharing a bad car accident experience, while using the uhaul rental, but did not involve the equipment rented. They said to me” go home and take care of your family . We got this! Awesome just simply awesome. And thank you again👍🏼

Andre C. 
Rating:
5.0

Best location. Everyone is polite and helpful.

Angelo S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Attendant was so helpful. He went out of his way to make sure the trailer was safe to use. Thanks for a great experience!.

Seth D. 
Rating:
5.0

Representative was very helpfully with advise & getting the proper equipment. A very nice polite young man.

Thomas R. 
Rating:
5.0

Always a pleasure renting from this location. Well maintained and amazing staff. Courteous, friendly and professional every time.

Neil U. 
Rating:
5.0

Customer did not leave a comment.

dave C. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
2.0

While it was secured to have my things there. The fright itself was terrible and felt like a huge workout to even to my storage unit and back. It was time consuming. It needs to be checked out. The employees are great though.

Yasmin S.  |  Overall Experience 
Rating:
5.0

Just explain well how to rent the cars for the news customers

Hugo R. 
Rating:
5.0

Customer did not leave a comment.

richard P. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Eileen L. 
Rating:
5.0

Customer did not leave a comment.

Phillip D. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
2.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

The entire staff does a great job, service was excellent

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Mary P.  |  First Impressions 
Rating:
5.0

Everyone was exceptional!

Mary P. 
Rating:
5.0

We needed a truck last minute and on the stop we were able to rent a truck fast and easy!

Damian B. 
Rating:
5.0

I thanked everyone at this location for a service well done.

Caesar A. 
Rating:
5.0

Customer did not leave a comment.

Roque M. 
Rating:
5.0

Customer did not leave a comment.

francis S. 
Rating:
4.0

Reese the Mgr works hard and efficiently. They are understaffed and some of the rentals are antiquated. The line to rent a vehicle even with a reservation was 30 minutes.

Anthony E. 
Rating:
5.0

Customer did not leave a comment.

NICK B. 
Rating:
4.0

The staff are really excellent—so patient! They were cheerful and friendly and made a stressful situation much easier. Many thanks to them.

JEANNEMARIE H.  |  First Impressions 
Rating:
5.0

The on line check in process didn't work for me once I arrived on site to pick up the truck as I couldn't upload the info requested. Fortunately the agents inside the office were able to process my paperwork and in fact saved me a few dollars via a flat rate package. Solid experience all around.

Ralph H. 
Rating:
5.0

Customer did not leave a comment.

Kira R. 
Rating:
5.0

good job

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Beverley B. 
Rating:
2.0

I was supposed to pick up my keys at 6o'clock in the morning and she wrote 645 so I had to wait around for an hour to get the keys. The second thing is the lockbox didn't work properly online until 645

John T. 
Rating:
4.0

The location was find and the employees were helpful. However, the 24/7 check-in and drop-off did not work on the app for either our pick-up or drop-off. Also I think the price for my original reservation which I made online was less than the price I was charged at pick-up. But the reservation was automatically changed so I haven't been able to refer back to that to double-check.

Lawrence A. 
Rating:
5.0

Customer did not leave a comment.

Ramon M. 
Rating:
5.0

Customer did not leave a comment.

Andy D. 
Rating:
2.0

Improve the counter people that have a pretty nasty attitude and also have trucks that get more than 2.6 miles/gallon. I went 18 miles and had to put 4.7 gallons of gas in the truck. Either fraud or poorly maintained trucks.

Jorge H. 
Rating:
1.0

The person who attended me changed the delivery site, did not aware of the system and had to ask someone else about the procedure... Additionally she was not very kind

Luis B. 
Rating:
3.0

My truck was soaked on the inside box. Ruined my pool table felt and now I have to replace it

Christine H. 
Rating:
5.0

Customer did not leave a comment.

EUGENIA V. 
Rating:
5.0

Customer did not leave a comment.

Ramon M. 
Rating:
5.0

Customer did not leave a comment.

Joel R. 
Rating:
4.0

The big U-Haul rental sign cardboard thing was inside the windshield so I had to take it out myself and go find an employee to give it to. Also it's unfortunate that there was no tilt wheel in the 10-ft truck.

Glen A. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
4.0

Nice people, always a pleasure dealing with them.

William C. 
Rating:
5.0

Nothing, in mi opinion everything is perfect. Congratulations and I wish you very good business.

Jesus C. 
Rating:
5.0

The staff at Rockville Centre is absolutely amazing. They always go out of their way to help me out.

Daniel B. 
Rating:
5.0

Nothing. Reese and her crew are the best. They always are friendly and professional. I try to always use them because i never have an issue

Jeremy F. 
Rating:
5.0

Customer did not leave a comment.

LIONEL L. 
Rating:
3.0

The men who work here were rude and unprofessional

KIMBERLYMARIE M. 
Rating:
4.0

Customer did not leave a comment.

david L. 
Rating:
4.0

I was satisfied with the rental of the van but was also going to rent a storage locker and the elevator didn't stop on the floor level it over shoot the floor by 12 to 18 inches

Thomas W. 
Rating:
2.0

Rented van. Uhaul says guaranteed reservation or you get $50. This location didn't have the van i reserved and made me rent a bigger one which was unneeded and cost more per milage. We would have accepted the failed reservation and $50 but the location staff was fighting about it.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Anna J. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
3.0

I reserved & confirmed a pickup truck. Upon arrival I was notified that no pickups were available. The location has just ONE truck in their inventory & it hadnt been returned by a previous customer. When selecting the option, the customer should be made aware that the only have ONE truck in their inventory.

Pedro H. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Christopher V. 
Rating:
5.0

Customer did not leave a comment.

Coleen M. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

The employee who assisted me was excellent. Handled the paperwork then came out and hooked the trailer to my truck. Great job!!!

William C. 
Rating:
1.0

The move-in was fine, back in 2017 when I moved in, so I don't know why I'm getting this now, but it is typical of the complete lack of communication at the facility. For six months now I have been having major problems with my payments -- checks are lost and then posted 6 months late, checks take weeks and weeks to post, and no one knows what is going on or has any interest in finding out. I had to come personally to the facility to straighten out my account, and then ANOTHER check appeared and was posted 6 months after I sent it in. When I texted the manager (as he had asked me to do about any issued), he has never responded. VERY VERY FRUSTRATING.

Linda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick S.  |  Online Move In 
Rating:
5.0

Jaysen was very helpful

michelle C. 
Rating:
3.0

The truck was very old! I had a mobile check in but I still had to wait in line to check in and get my vehicle. I ordered a appliance hand truck was not in vehicle had to go back to location and get it. Not great service

LAWRENCE D. 
Rating:
5.0

Customer did not leave a comment.

Francis T. 
Rating:
3.0

Need more staff

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

P I. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
4.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

Peter T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nicholas R. 
Rating:
1.0

We cleaned truck with hose and gas blower and were charged $25 fee. Rep on phone wouldn't supply pic showing this. He kept us on hold 29 minutes. There was cupcake pieces on passenger side when we picked it up. We even asked girl that was in store upon returning to check truck in front of us and she said no it's fine. This is an obvious scam and we will put the word out there about it!

Lori A. 
Rating:
5.0

Seat belt didn't work and radio didn't work. Everything else was great.

Jobin G. 
Rating:
5.0

Customer did not leave a comment.

Aliya B. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
3.0

Customer did not leave a comment.

Franklin A. 
Rating:
1.0

I was unable to get my access code, let alone get stuck in the fright several times on the 3rd floor lol. I was unable to move everything I needed the day of and the day after and I still haven’t been able to move all of my things .

Yasmin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VINCENT E. 
Rating:
5.0

Really good profesional service

Juan R. 
Rating:
4.0

I would have liked to get what I had reserved. I reserved a large handtruck to move large appliances. There were none to be had... Really kind of screwed up the entire project.....

Marshall J. 
Rating:
5.0

Provide parking for the customers vehicles , the street parking is only for two hours which creates a problem and possible fine.

Jose R. 
Rating:
5.0

The truck was ok I expected a newer truck. It was old and the driver seat was all ripped up and tipped to the left which was annoying. Very loud and bumpy. I think because it was an old truck. Overall got the job done regardless so if I had too I would use again.

Maureen A. 
Rating:
3.0

Truck was in very poor mechanical condition

Troy P. 
Rating:
5.0

Everything was perfect. My van was new and easy to drive. And the customer service was excellent.

Jeanne M. 
Rating:
5.0

Rvc crew never disappoint...customer service is excellent!

Kathy S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

Lori A. 
Rating:
5.0

Always a pleasure dealing with them. I am there at least 3 times a week for with truck, van or supplies.

Ann T. 
Rating:
3.0

Customer did not leave a comment.

LARA T. E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
5.0

Pleasant and friendly staff. Good experience renting a trailer.

vincent L. 
Rating:
5.0

Every U Haul place should be like this one. Perfect....

Louis K. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Ramon M. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Darrell was very polite ,patient and professional

Alex L. 
Rating:
5.0

Customer did not leave a comment.

Nicole O.  |  Overall Experience 
Rating:
5.0

Happy with Uhaul 👍👍

Alan S. 
Rating:
5.0

Customer did not leave a comment.

Washington Z. 
Rating:
5.0

Customer did not leave a comment.

Karine A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
4.0

Customer did not leave a comment.

Ben W. 
Rating:
5.0

On the box truck the side view mirrors could not be adjusted properly. The drivers side I was able to adjust but the passenger side could not be adjusted properly. I had a second person in the truck but I could not make safe lane changes with the mirror provided. Please make survuou out Djystable mirrors on your trucks. Otherwise I believe you will be having more fender benders in the future. Other than that the reps in the store were great.

Theresa A. 
Rating:
5.0

Had a great experience. Y ou solved my downsizing storage issues and were nearby. One comment, not sure if it is solvable with the current facility, the freight elevator door takes a lot of strength to pull down. Far more than my wife could handle and thereby she could never go to the facility without me.

ALEXANDER M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dennis c.  |  Overall Experience 
Rating:
2.0

Staff was rude, spoke with corporate about it ans was told a DM was going to call me a s never did

Robert S.  |  Overall Experience 
Rating:
3.0

Reese Baccas extended me a VIP credit for having rented space at this location for over a decade. She was very professional and personable. Although I would like to stay at this storage facility I need to find one that is cleaner and more conducive to storing my wardrobe. My clothing has mold on it and many fine pieces of clothing, especially leather clothing and shoes is ruined. Moreover, the freight elevator is inconvenient and clumsy for getting to my space and for moving stored items.

S. ANTONIO F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MARCO C.  |  Overall Experience 
Rating:
5.0

Great custumer service and very helpful

John A.  |  Overall Experience 
Rating:
5.0

Reese was very friendly and helpful with getting us all set up for our new storage unit, which made an already stressful moving day less so. Her team the day prior was also great with showing us the available units. Thank you!

Lindsey J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lucas s.  |  Overall Experience 
Rating:
4.0

I would like to comment on how very helpful and personable we’re the entire staff at the facility throughout the time I have had a storage unit there.

Peter S.  |  Overall Experience 
Rating:
5.0

Daryll in the retail area is extremely helpful and so nice to work with!

Marjoriann P.  |  Overall Experience 
Rating:
5.0

Everyone has been helpful and friendly for YEARS. And I returned here to rent trailers and other vehicles even though I lived closer to other facilities.

DALE S.  |  Overall Experience 
Rating:
4.0

I am rating the facility above average only because of the wonderful service I have always received from Reese the Manager. Under difficult circumstances which are ongoing, Reese took quick action, apologized for the situation, and gave me direction on how to proceed. She is a professional customer service manager and you are lucky to have her at Uhaul and at this facility.

BRIAN M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Harold K.  |  Overall Experience 
Rating:
4.0

It would be more convenient if the elevator doors were automated. The door slammed so hard that I was VERY GLAD that I moved my hand out of the way in time.

Marjoriann P.  |  First Impressions 
Rating:
5.0

I had called in yesterday and spoke to Daryl Jones. I was not in a great place and was irate trying to rectify a long term issue that had gone on unaddressed by the Rockville Centre Management team. Daryl was patient even when I was not and his handling of my situation is to be commended. I appreciate his help and assistance. Thank you.

CRAIG H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERTQ M.  |  Overall Experience 
Rating:
2.0

SOME OF MY ITEMS WERE RUINED AND CANNOT BE REPLACED FROM MILDEW. THIS IS SUPPOSED TO BE A CLIMATE CONTROLLED UNIT. I PAID A LOT OF MONEY TO STORE MEMORIES THERE ONLY TO FIND OUT THEY ARE DESTROYED....

GREGORY B.  |  Overall Experience 
Rating:
5.0

The staff are polite, attentive and focused on the customers

william f.  |  Overall Experience 
Rating:
5.0

My only issues were two; 1 - the lighting time is too short and should probably stay on an extra 10 minutes. 2- Every now and then I would receive letters and Emails statung I was behind on payments when they were up to date. Otherwise great service.

Howard S.  |  Overall Experience 
Rating:
5.0

Reese, Daryll and the staff at Rockville we’re always professional and courteous . This UHaul center Rocks because of the staff there

Zemia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline W.  |  Overall Experience 
Rating:
5.0

Staff is great, Reese in particular.

cecil w.  |  Overall Experience 
Rating:
4.0

Great experience

Shawana W.  |  Overall Experience 
Rating:
2.0

No one is ever available to answer calls. Staff always seems to have an attitude when asked to assist

Chanequa P.  |  Overall Experience 
Rating:
5.0

good services

Marcelo R.  |  Overall Experience 
Rating:
2.0

Rent increased evet 9 or 10 months with silly explanation. I moved out 18 days ahead of my billing cycle and was not offered a pro rated discount.

LOUIS Y.  |  Overall Experience 
Rating:
4.0

very friendly staff but a bit slow.

Charles S.  |  First Impressions 
Rating:
5.0

Thanks to you all. I had an awesome experience with U-Haul, you guys made it simple and easy to get us moving in the right direction. I appreciate you all. thanks for everything.. Phillip

phillip w.  |  First Impressions 
Rating:
4.0

My only complaint is that I could never directly call the facility. Every call I made to this local business was rerouted to corporate when in fact I needed to speak to someone at the facility.

DENA L.  |  Overall Experience 
Rating:
5.0

Staff always said hello especially Luis he came out of his way to greet me.

Michael D.  |  Overall Experience 
Rating:
4.0

I just don't like the extra fee .and also the more than one later payment in the same month.

DENZIL L.  |  Overall Experience 
Rating:
5.0

I want to thank them for their patience for working with me. And helping me at my time of my desperate time of need. By helping me get my property in storage and I appreciate everything I want to say

marlene s.  |  First Impressions 
Rating:
4.0

The lady who helped me at the front desk was very pleasant and patient

DENA L.  |  First Impressions 
Rating:
5.0

Nice and convenient place

Nelson Q.  |  Overall Experience 
Rating:
5.0

Customer service the nicest people are working there and they help you all the way With everything .

Nelson Q.  |  First Impressions 
Rating:
5.0

Staff is friendly and helpful.

Michael L.  |  Overall Experience 
Rating:
5.0

Dealing with the personel at the rockville center location was the only good part of my entire move process. Customer service via the 800 number was a joke. Making the reservation was a joke.

tomy v.  |  Reservation 
No reviews have been submitted for this location.

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