Customer Reviews for U-Haul Moving & Storage of Rockville

5,764 reviews

230-240 Maple Ave   Rockville Centre, NY 11570
(Just 1 block off of Sunrise Highway on the North side)

(516) 764-3703

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(516) 764-3703

230-240 Maple Ave
Rockville Centre, NY 11570
(Just 1 block off of Sunrise Highway on the North side)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Eric Z. 
Rating:
5.0

Customer did not leave a comment.

FREDDY G. 
Rating:
5.0

Keep doing what you are doing now.Great professional interaction..Thank u.

Winston J. 
Rating:
5.0

Manager Reese and her staff are doing an excellent job. It was a breath of fresh air renting a truck at her facility. I would happily rent a truck from her place in a heartbeat. Thank you U-Haul for your great work in identifying Top-Notch people to manage your stores. A++

Robert K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAN A. 
Rating:
5.0

Customer did not leave a comment.

Janes C. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
1.0

12 volts charger not working , steering wheel not align . The person outside the parking lot who checked the truck was nasty ! Told me to go w/o telling me my the bill ??? That's nasty customer service !!! I will never ever rent a UHaul !!!

beethoven A. 
Rating:
5.0

Service was very good. I was pleased with the overall experience.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Perfect !!! Thx

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Jordy J. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
2.0

When i reserved the truck, i said no to the insurance. When i got to the location, they guy told me I asked for the insurance. I said no i did not. Then he gave me a whole speech about how I'll be liable if i don't take the insurance and i said i don't want the insurance. Then when i saw on the touchpad that he'd put me down for the insurance, i went to change it to no and he said he'd get it for me. I was charged for the insurance. I DID NOT WANT THE INSURANCE.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Ilya M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Adam Z. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
4.0

Customer did not leave a comment.

linda B. 
Rating:
5.0

Customer did not leave a comment.

Kevin V. 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

Always great.

STEVENP L. 
Rating:
5.0

Nothing the service always great there and tucks are always immaculet!!

Ann T. 
Rating:
3.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Very clean faculty, helpful friendly staff. Great experience. Would recommend.

Massimilano D. 
Rating:
3.0

Only truck available did not have a loading ramp would never rent that truck again

Richard Z. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Friendly and Helpful Staff

David R. 
Rating:
5.0

Customer did not leave a comment.

Rudy C. 
Rating:
5.0

Website/mobile process was great.

Keith W. 
Rating:
5.0

Your tech is in need of some serious review. I think its great that you offer mobile check-in, however, if you are going to do something innovative, do it right. Be the leader. Spend the $$$$

Cynthia S. 
Rating:
4.0

Customer did not leave a comment.

MICHAELW B. 
Rating:
5.0

Overall good experience and easy to use service.

peter L. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHERREGAN C. 
Rating:
3.0

Customer did not leave a comment.

Mary E. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

This was one of the best locations I've rented a truck from,They're very nice,friendly and most of all,very professional,Thank you and continue the great work.

De Andre W. 
Rating:
5.0

all good, everything went well. in & out went well......

JIMMY Y. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Aydin E. 
Rating:
5.0

Everything went along smoothly and on time. Thank you for mobile pick up option.

Luis T. 
Rating:
4.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

vincenzo M. 
Rating:
5.0

Customer did not leave a comment.

Chris E. 
Rating:
5.0

Customer did not leave a comment.

JAMESJOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

angela B. 
Rating:
4.0

Make sure customers return trucks on time or charge exorbitant fees! I reserved a truck for 7 am at another location I was not told they changed it to a different location at 1230 I called and was told it happens. Okay at 11 am I look online they changed it to 2! I called 899 number and after asking for a supervisor she came on and was a nasty woman. I think her name was Michelle but you really need to train your employees better there is no sense of compassion or that she really cared. I had no problem with pick up and drop off locations they were all helpful but if at all possible I will not be using uhaul in the future

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Stanley B. 
Rating:
3.0

was charged for a utility dolly that i did not rent

Anthony G. 
Rating:
5.0

The engine light was turn on, there might be an issue with the engine.

Christelle G. 
Rating:
4.0

Don't offer the mobile phone option. It took me an hour to get my rental.

philip F. 
Rating:
5.0

Customer did not leave a comment.

Eddy J. 
Rating:
5.0

The truck had some type of mechanical problem. Actually a very dangerous truck to drive. It wouldn't stop when I pressed on the brakes two times while I drove it. But the service was great, no complaints there. The gentleman who took care of us was polite and professional. I was in and out quickly with the pickup and return. Just fix that truck!!

James H. 
Rating:
5.0

Customer did not leave a comment.

jason P. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
3.0

Customer did not leave a comment.

Andrew V. 
Rating:
5.0

Customer did not leave a comment.

Yesenia G. 
Rating:
5.0

Customer did not leave a comment.

Rudy C. 
Rating:
4.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Customer did not leave a comment.

glenda D. 
Rating:
5.0

Customer did not leave a comment.

Glenda B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

I pulled in. They scanned my contract, and unhooked the trailer. Quick, seamless process.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Nicole T. 
Rating:
5.0

Customer did not leave a comment.

Juan H. 
Rating:
5.0

Customer did not leave a comment.

MARCHELE D.  |  Overall Experience 
Rating:
2.0

Something has to be done about the help on the phone system........the worst ever. After waiting 25 minutes they hang up on you. Mile on vehicle not correct Gas amount in vehicle wrong This is not the uhaul of years ago

Edward C. 
Rating:
5.0

Best Staff at this location

Louis K. 
Rating:
5.0

Customer did not leave a comment.

vinny F. 
Rating:
5.0

I would like to thank Reese for providing excellent customer service. Her and her staff at this location are excellent and prioritize customer satisfaction.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
5.0

Customer did not leave a comment.

Natasha W. 
Rating:
4.0

Customer did not leave a comment.

john L. 
Rating:
5.0

We arrived at 7:00 pm , not realizing closing time was 7PM. We were super thankful that the rep let us in and that he was kind and pleasant despite our making him stay late. Greatly appreciated both the letting us take van that evening and his kindness.

brian S. 
Rating:
5.0

The gentleman at the desk and the gentleman outside were very helpful be kind

Patricia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Rease, the person who set up our rental at the U-haul facility in Rockville Centre, was superb!

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Oluyomibo O. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Joonsung R. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Adam and his associate are very professional and a pleasure to deal with.

Alan F. 
Rating:
4.0

Customer did not leave a comment.

Michelle R. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Juan H. 
Rating:
5.0

Nothing!!

LORENZO M. 
Rating:
5.0

iPhone doesn't work well with the uhaul check in process. It blocks Uhaul from using location services even when given permission.

Vito A. 
Rating:
4.0

Customer did not leave a comment.

Michael L.  |  First Impressions 
Rating:
3.0

unit 163bp has a water leak problem.. my artwork was against back wall. and some water damage occured.. one pic had black mold... unfortunately i wasnt wise enough to take the insurance... otherwise fine.

EVELYN B.  |  Overall Experience 
Rating:
3.0

When I returned the truck I explained that I had not been given the tow dolly but our week later I received an email and text message letting me know that I was missing equipment. I had to call three times in order to resolve this issue it was incredibly frustrating I don't think I'll ever be using U-Haul again. I wasn't even given a credit or anything for my bad experience I had to spend extra money on gas and tools and all of that due to the vehicle left not being there

Katerina F. 
Rating:
1.0

System was down and I had to wait an hour. Where was my $50 reservation guarantee?

JOSHUAAVI F. 
Rating:
5.0

Customer service was outstanding! However, your website could use improvement…yet, all in all very happy with service receive. Thank you for making our day a successful one!

Jaysen S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

The location was clean and organized, the management was professional as well as the staff, everyone was courteous and helpful, I walked in without a reservation and they had me on my way in 15 minutes

JOSEPHF I. 
Rating:
4.0

Customer did not leave a comment.

Lettae C. 
Rating:
5.0

Customer did not leave a comment.

Kirit P. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

24 hour access to the facility would have made this arrangement close to ideal.

Eric R.  |  Overall Experience 
Rating:
5.0

Very helpful staff

preet S. 
Rating:
5.0

Customer did not leave a comment.

Silvio A. 
Rating:
5.0

Darnell was super nice and extremely helpful.

ARIANNE M.  |  First Impressions 
Rating:
5.0

I was only at this location because the trailer I reserved at a Manhattan location was not available when I needed it. When you are dealing with UHaul a reservation means nothing. KEEP THAT IN MIND!

Briggs P. 
Rating:
5.0

Customer did not leave a comment.

JOHN F.  |  Overall Experience 
Rating:
1.0

Unfortunately we had too many issues with the storage facility. Between getting stuck in the elevator or waiting over 15 minutes for the elevator, we decided to take our business elsewhere. There were a few that were very helpful, and I would like to commend Mish on his help with trying to get the elevator working up to par, and quickly assisting us on getting out of the building. I do not plan on utilizing Uhaul for future business.

Rodney P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda c.  |  First Impressions 
Rating:
5.0

My experience with U-Haul of Rockville Centre was excellent. The manager Reese Baccas was always pleasant and professional. She made sure you left feeling confident that your belongings were safe and she gave your her card, so you could contact her if you needed anything. It was definitely a pleasure. I would come back again! Thank you.

Barbara B.  |  Overall Experience 
Rating:
2.0

While it was secured to have my things there. The fright itself was terrible and felt like a huge workout to even to my storage unit and back. It was time consuming. It needs to be checked out. The employees are great though.

Yasmin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary P.  |  First Impressions 
Rating:
4.0

The staff are really excellent—so patient! They were cheerful and friendly and made a stressful situation much easier. Many thanks to them.

JEANNEMARIE H.  |  First Impressions 
Rating:
1.0

The move-in was fine, back in 2017 when I moved in, so I don't know why I'm getting this now, but it is typical of the complete lack of communication at the facility. For six months now I have been having major problems with my payments -- checks are lost and then posted 6 months late, checks take weeks and weeks to post, and no one knows what is going on or has any interest in finding out. I had to come personally to the facility to straighten out my account, and then ANOTHER check appeared and was posted 6 months after I sent it in. When I texted the manager (as he had asked me to do about any issued), he has never responded. VERY VERY FRUSTRATING.

Linda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Peter T.  |  Overall Experience 
Rating:
1.0

I was unable to get my access code, let alone get stuck in the fright several times on the 3rd floor lol. I was unable to move everything I needed the day of and the day after and I still haven’t been able to move all of my things .

Yasmin S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LARA T. E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karine A.  |  Overall Experience 
Rating:
5.0

Had a great experience. Y ou solved my downsizing storage issues and were nearby. One comment, not sure if it is solvable with the current facility, the freight elevator door takes a lot of strength to pull down. Far more than my wife could handle and thereby she could never go to the facility without me.

ALEXANDER M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dennis c.  |  Overall Experience 
Rating:
2.0

Staff was rude, spoke with corporate about it ans was told a DM was going to call me a s never did

Robert S.  |  Overall Experience 
Rating:
3.0

Reese Baccas extended me a VIP credit for having rented space at this location for over a decade. She was very professional and personable. Although I would like to stay at this storage facility I need to find one that is cleaner and more conducive to storing my wardrobe. My clothing has mold on it and many fine pieces of clothing, especially leather clothing and shoes is ruined. Moreover, the freight elevator is inconvenient and clumsy for getting to my space and for moving stored items.

S. ANTONIO F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MARCO C.  |  Overall Experience 
Rating:
5.0

Great custumer service and very helpful

John A.  |  Overall Experience 
Rating:
5.0

Reese was very friendly and helpful with getting us all set up for our new storage unit, which made an already stressful moving day less so. Her team the day prior was also great with showing us the available units. Thank you!

Lindsey J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lucas s.  |  Overall Experience 
Rating:
4.0

I would like to comment on how very helpful and personable we’re the entire staff at the facility throughout the time I have had a storage unit there.

Peter S.  |  Overall Experience 
Rating:
5.0

Daryll in the retail area is extremely helpful and so nice to work with!

Marjoriann P.  |  Overall Experience 
Rating:
5.0

Everyone has been helpful and friendly for YEARS. And I returned here to rent trailers and other vehicles even though I lived closer to other facilities.

DALE S.  |  Overall Experience 
Rating:
4.0

I am rating the facility above average only because of the wonderful service I have always received from Reese the Manager. Under difficult circumstances which are ongoing, Reese took quick action, apologized for the situation, and gave me direction on how to proceed. She is a professional customer service manager and you are lucky to have her at Uhaul and at this facility.

BRIAN M.  |  Overall Experience 
Rating:
4.0

It would be more convenient if the elevator doors were automated. The door slammed so hard that I was VERY GLAD that I moved my hand out of the way in time.

Marjoriann P.  |  First Impressions 
Rating:
5.0

I want to thank them for their patience for working with me. And helping me at my time of my desperate time of need. By helping me get my property in storage and I appreciate everything I want to say

marlene s.  |  First Impressions 
No reviews have been submitted for this location.

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