Customer Reviews for U-Haul Moving & Storage of Rogers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rogers

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David W. on

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I am still waiting for my electronic receipt.

Larry R. on

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Very good and easy.

Levester P. on

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This location was not my requested location and I was delayed 2 hours and had to pay extra miles because it is 15 or more miles from where I live not pleased with reservation

George L. on

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Customer did not leave a comment.

Nickie C. on

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All seemed good at this location.

Randall D. on

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Not near enough help. I sat in there and waited for 30 minutes just to get my trailer because the workers were busy.

judith D. on

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I bought some large items from family in Arkansas in July then went to Rogers, AR, UHaul to have shipped to Arizona where I live. Paid for moving company to load and deliver UBOX. When I called later to find out delivery date in AZ I was told they took my UBOX and put in STORAGE in AR instead of shipping to AZ. Told them -again - UBOX needs to go to AZ. It took 14 days to get here. UHaul kept billing me for storage in AR when items are already in AZ! It has taken 6 phone calls and they tell me every time they will stop charging me but I am still awaiting refund. To top that off I received THREATENING EMAIL from UHaul Rogers this week adding LATE FEES onto their INCOMPETENCE! Still no credit back!

MIKE M. on

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daniel B. on

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chuck P. on

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Thomas L. on

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Drop off was fast and did great job.

Matthew D. on

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My pick up and drop off locations changed 6 times and last minute. And, each change was farther away from my location. Annoying but doable.

Regina P. on

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Kenneth T. on

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Fast Friendly and great service.

Jon M. on

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Skylar Zaage is by far, the best UHaul rep that I have ever dealt with, and I have rented dozens of trucks. VERY highly recommend!

David F. on

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Great customer service at this location. Friendly, helpful and fast. Highly recommend!

ingacio Q. on

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I was told if I returned the unit before it’s due date I would get credit back. I learned later that was not the case! Other than that service was good.

larry R. on

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Thomas G. on

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Skylar Landers was very good at explaining all the necessary items for which I had questions. Great asset for the U-Haul company.

Kenneth W. on

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Other than the computers stalling out during transaction, process is very streamlined. Facility is very nice. Staff was exceptionally kind and apologized for computer issues

Maurice H. on

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Customer did not leave a comment.

Ralph B. on

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Match Budgets 69 cents/ mile

Mikaella B. on

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Very friendly- efficient- knowledgeable and very clean!

justin L. on

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Dark, Need lights for other half of parking lot

Oscar G. on

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Service lady was fast, efficient, had everything ready fairly quickly,van was great shape,easy return, I would say the overall experience was excellent this time, your people are doing a fantastic job.

ELANGO S. on

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Henry D. on

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Ok this place has blown my mind and should be propped up by Uhaul as a model for all the average and below average Uhaul rental/self storage locations to strive to become. Staff: Ty - friendly, very helpful and accommodating. Got me squared away and set up with a perfect fit unit all while being patient with a very weary traveler (me) all while multitasking and helping 3 additional people while helping me! The GM Skyler (I think) was there the second day when I was unloading the last of the trailer. It was near closing but this young lady had such concern that she went out of her way to keep the wide doors open just a while longer so I wouldn't have to squeeze a loaded cart through a narrow doorway. Then, after closing, I put the trailer were she pointed out to me earlier and left assuming if there were any problems after it was inspected in the AM I'd hear back or get an email. 5 minutes later I got an email summary and receipt, she completed the check-in! The location is easy to get to, parking lot is vast and easy to navigate with a trailer or truck. The security system is very good compared to other self storage I've been to. Amenities everywhere like nice clean restrooms, push carts, a section were stuff you don't want or need can be placed for haul away at no cost, more stuff I'm sure I'll think of right after submitting.

Jennifer L. on

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Customer did not leave a comment.

Thomas Y. on

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A great customer experience!

CURTIS Z. on

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The manager Skyler was absolutely amazing. Her knowledge of U-Haul policies and procedures was amazing. He ability to de-escalate a hostile customer was top notch. I will always use this location

Daniel H. on

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David F. on

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Much improved after new mgt. skyler knows what shes doing

Timothy S. on

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Susan B. on

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James M. on

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Roaches and other bugs. The roaches were crawling across the floor, on the door handles, etc. I found one in my shoe after removing all my items. It is infested there.

barry a. on

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Very impressed with the facility and the customer service provided by Toby.

Mikaella B. on

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The lady working was very friendly even though she was swamped and the only one working! Thank you for being kind!

James M. on

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Good people.

Javan C. on

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Wish it had drive up access.

Gerrard J. on

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The staff was very friendly and accommodating. Would recommend anyone use them as a storage option.

KARA H. on

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I had a terrible experience and would not recommend this uhaul location to my worse enemy. You will not see me back there!

Larry G. on

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This is the nicest storage facility I've ever seen! The staff was very helpful and polite.

Bobbie P. on

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The facility is clean. The people were very helpful!! Couldn't have asked for a nicer experience.

Jennifer W. on

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The manager is so hard to get ahold of unless she is actually on site. I had to drive 3 hours to deal with my unit rental. Poor communication with customers. Never using Uhaul again!

James N. on

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The manager and crew wete very helpful and ansewerd all my questions.

Andrew H. on

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Very helpful and friendly no issues at all! Really appreciate the lady who helped us with any questions we had. Wish I got her name but she was hands down fantastic

Jennifer W. on

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Staff haa been so nice and knowledgeable. Skylar masw the move in so smooth.

Larry G. on

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The facility staff were very polite and helpful. The storage facility is second to none in this area.

Dianne B. on

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Very kind and helpful staff

Melinda H. on

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Very confusing and couldn't get in

Anais M. on

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Amazing customer service.

Casey E. on

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The guy that helped me was really nice and explained everything to me really thoroughly. I’ve used other uhaul storages before and some stuff wasn’t even explained. Anyway, he was nice and polite.

Laura T. on

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Service was good.

Scott H. on

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Everything went as smooth as can be. The staff was fast and efficient. The carts available made things much easier.

STEVEN B. on

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Skylar was awesome! She really did a great job letting us know all the tricks!

Joanne D. on

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As i am older with Rheumatoid arthritis, I move very slow. Zachary worked vary patiently with me and was so kind, even when I came back to change my order. Thank you to all the team for your kindness

joseph g. on

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We relied heavily upon Zack, the mngr. A special thank you to the great Seth, beautiful and talented Skylar, Scott, the rock, and Kimberly who went to bat for us to fix-up a slight mix-up.

Joseph and Jessica G. on

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We had to make changes to our moving needs & reservation mngr, Michelle, and local outlet rep, Jewel stepped right up & took care of us. We are VERY attached to U-haul as a company now. Indispensable.

christina r. on

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I was patronized & spoken down to by Chad @ Teasley location, sent to third party to pick up trailer, then called three weeks later b/c drop off location never checked in our equipment.

RAYMOND S. on

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6 of my 7 visits there, I dealt with Seth. He provides excellent customer service. My last visit, the manager took care of me. Also excellent.