Customer Reviews for U-Haul Moving & Storage of Rogers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rogers

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James E.
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Customer did not leave a comment.

James O.
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Customer did not leave a comment.

peggy b. | First Impressions |
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Customer did not leave a comment.

Lee V.
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Tom L.
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Roger S.
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Shane S.
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Customer did not leave a comment.

MaryKate-Robert K.
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Good

William J.
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Manager was very knowledgeable, helpful and exceeded my expectations. She offered suggestions for upgrading my toe hitch, which I purchased onsite and also explained the trailer size benefits which made my hauling trip safer and less exhausting than it would have been. 5 stars!

Marcelino J.
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Have not been able to talk with anybody. I been overcharged. Running out of patience. Going to keep trying.

James F.
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Customer did not leave a comment.

JAMES T.
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The drivers door was hard to shut, like the frame was bent, the windshield wiper on driver side was broken and the truck shimmied if you went higher than 50mph

rose d. | Overall Experience |
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Moved out 10 days into new month & had to pay for full month.

Elvira V.
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To make sure the requested and charged items (set of blankets) provided. Also, waiting for phone answer was way to long

Tina S.
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Customer did not leave a comment.

DONALD M.
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Andrew W.
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Lyndsy P.
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BECCA P.
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John A.
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Everything was great

Tony M.
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john D.
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Fast Friendly service

christain f. | Overall Experience |
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Customer did not leave a comment.

Pat K.
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myrna L.
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DANNY Y. | Overall Experience |
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Customer did not leave a comment.

Brendan H. | Overall Experience |
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Skyler and Skylar were both very good to deal with.

Marcus C.
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Customer did not leave a comment.

Robert T.
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Did not have the trailer at this location and had to go to another place.

Richard E. | Overall Experience |
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Skyler and her staff are awesome. Very clean, well lit facility.

Steve A. | Overall Experience |
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Skylar runs one of the best U-Haul and storage facilities I've used. She was friendly, as was her staff, and went over and above to make sure I had everything I needed. 100% if what she told me was accurate and on time. I would absolutely recommend Skylar and her team if you need these types of services!

DIANA H.
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I wouldn't change a thing. The ladies were extremely helpful and knowledgeable of what I really needed. I have done logistics in the military for almost 30 years and I know what is needed to move our gear/equipment. I thought I knew what I needed to move our household goods. I was wrong. If I had gotten what I had wanted we wouldn't have had enough room. I underestimated the room it would take to load our stuff. When I told them what I had left they recommended a larger truck. I thought I would have plenty of room left but it was just as full as my other truck. When I called to request an additional truck, they didn't have what I needed. Within a few minutes they were able to reserve one. I was so impressed with the help we received at this location. They were remarkable and would go out of my way to rent from this location again. When we showed up to get the truck it was already staged and ready for me. I have rented from other locations and this has never happened before.

Michael B.
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Skyler was extremely knowledgeable, helpful, and super friendly.

Steve D.
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Customer service that Skyler provided was awesome. Great experience and great customer service. Thanks!

Timothy T.
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The truck liberated at Speeds above 55 MPH

MARK S.
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Rented a truck and a dolly. There was a bigger dolly in the truck already. I asked if I could trade put and the girl said she would have to charge more. I guess the moral of the story is to not be nice.

Skyler Z. | First Impressions |
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Customer did not leave a comment.

Simon D.
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First class assistance at pick up and drop off.

Kanchana G. | First Impressions |
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Customer did not leave a comment.

ANGELA D.
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The staff was super helpful and friendly.

Mark H. | Overall Experience |
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Customer did not leave a comment.

Philip L.
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The person that assisted me was incredibly polite, very helpful and professional

William Y.
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Good experience

Bob B.
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Good place

BRETT WAYNE P.
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Customer did not leave a comment.

matt M.
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Michael B.
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DUSTEN P.
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Ron S.
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For future reference, it would be nice if the vehicles were equipped with cruise control. Thanks.

ENRIQUE G.
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Customer did not leave a comment.

Scott E.
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Customer did not leave a comment.

Skyler Z. | Overall Experience |
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Customer did not leave a comment.

Jonathan G. | First Impressions |
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Very clean, easy process, online payment and self service are a plus

paul S.
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great customer service

William D.
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Customer did not leave a comment.

Alfred R.
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Customer did not leave a comment.

Virgil E. M.
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Aaron H.
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Skyler, the manager, was fantastic. I needed a smaller trailer and a raised hitch on a trailer rental and she made it happen without any inconvenience or added expense on my part. Easily the best U-Haul service I've ever had. Would gladly go out of my way to use this location and team.

SHEILA P.
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Your employees are kind and courteous. I wouldn't go anywhere else!

Richard E. | First Impressions |
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Skyler, you and your staff are awesome! Thanks for the help you provided to Anita and me.

Curtis Z.
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This location is fantastic!!! What a great and friendly staff. They actually make moving fun, if that is possible. Truck was clean, ran great. Had no issues at all.

Arminda R.
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Customer did not leave a comment.

HEATH W.
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Very nice and helpful . Will use again Thanks Heath

MICHAEL F.
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Customer did not leave a comment.

Mark H. | First Impressions |
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Customer did not leave a comment.

John O.
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Ap could be clearer on the instructions. To check in the equipment, I need to take a picture. The Ap states upload a photo. So I opened my camera and took a picture only to return to the Ap and find out there was an issue. The Ap is set up for the user to hit the button to take the picture, not to upload an existing picture. Small issue, but a source of confusion.

Mark H.
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Customer did not leave a comment.

Tracy R.
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PAUL K.
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Sky, Skyler, and Brad were fantastic helping me out. They went out of their way to ensure everything was covered. This location gets extremely busy, but they do an awesome job of managing things and taking care of each individual. The manager, Sky, always asks what else she can do to take care of you. During the stressful time of moving, they were a godsend.

NAVID N.
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I had rented a bigger vehicle for the same hours and the same mileage a couple of months back and paid half of what I was charged this time. Did not have time to ask why...

Jesse J.
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The girl who helped went above and beyond! I was very pleased with the service received.

debra L.
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I had trouble placing order from stop n go on Hudson in Rogers, AR- the oriental that I spoke to was hard to understand because of his accent. He keep asking me over and over how to spell things. I got so frustrated that I almost hung up. Then checking on order later found it to be cancelled. Called back and spoke to an American speaking person which went over my order and found that the Chinese guy I spoke had information wrong. Day before picking up truck found out cit had broke and someone transferred my rental to 8th stcUhaul in Rogers- no call or nothing to let me know about the change. They only resin I found out was there where two different addresses I had to pick up rental at. So I called again and got the oriental guy at stop n go and asked what happened. He talked so fast I had to tell him I did not understand a thing you just said. And he told me the truck broke at that time. This was the day before pick up- again no call telling me this. The drop off location was wonderful American speaking gentleman and everything went fine.

MICHAEL S.
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The staff was professional and friendly. The equipment was well maintained and worked beautifully. I would certainly return for future business.

George S.
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Customer did not leave a comment.

Stacey A.
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The reservation site sent me to the wrong place at first but once I got to the right pick up place the agent was so friendly I wasn't even mad. She's needs a raise, she was wonderful!

DAVID M.
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Key drop off was slow to be processed. Received call if i still had truck.

ANTHONY M.
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Customer did not leave a comment.

Jonathan R.
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Customer did not leave a comment.

Dustin P. | Overall Experience |
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Customer did not leave a comment.

Patrick M.
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The only thing I might do is have 1 of each equipment you have right outside the door so people can look at options or have questions about equipment and not have to walk a football field just to see what they are renting.

Robin L.
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Customer did not leave a comment.

Vickie K.
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David T.
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William W.
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Customer did not leave a comment.

James B.
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A really clean and well stocked store. Super friendly helpful staff.

ROBERT B.
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Everything was great as usual. Skyler was very helpful and kind. It is refreshing to be served by someone so customer service oriented.

CHRISTOPHER S.
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Customer did not leave a comment.

Dexter V.
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The personnel at this location are always very courteous and professional which makes for a pleasant transaction. The 5x8 trailer was perfect for our mulch hauling requirements. Thank you so much for your service to our community.

Jose P.
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perfectly fine the same when I lift the car tow.

Gary H.
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Overall it was a good experience the only glitch I encountered was even though I had a confirmed rental of an appliance dolly none were available at your company rental location. Skyler did her best to locate one but she couldn't , she told me to go to another location a couple of miles away to pick one up. When I got there I discovered they didn't open for 30 minutes. I waited and the gentleman who ran the place readily furnished me one. I was okay with it at this point until I checked the equipment in and they charged me for one mile over the allocated miles. Only 44 cents, but it was insult to injury!

Stefano R.
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I have already reccomanded

Dawn A.
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Customer did not leave a comment.

Stephen C.
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Steven A.
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Steven A.
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Joseph S.
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Customer did not leave a comment.

Skyler Z.
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Customer did not leave a comment.

Jose O.
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Customer did not leave a comment.

Neal W.
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Nothing! We had the best service and was 💯 satisfied!! Very courteous and friendly, super thankful we had such a great experience 😁

TAYLOR F.
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Customer did not leave a comment.

K K.
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Customer did not leave a comment.

CATHERINE I.
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There was only one employee on site. He was occupied with assisting a customer while several other customers were left to wait for 15 minutes or more. Unassisted customers left trailers in various places, partially blocking the parking lot. It was not a very satisfying experience for those waiting to pick up equipment. My drop off using the drop box and online feature allowed me to be done fairly quickly.

Dustin P. | First Impressions |
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Customer did not leave a comment.

MICHAEL N.
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everyone was great ...

BRADLEY L.
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This wasn't a great experience honestly. I first booked online for a location in Centerton. Got confirmation number and everything. Drove out there to pickup rental to be told Uhaul system is not dependable and they didn't have anything for me. I had taken off work for this to move my son. I got on the phone and was on hold for about 30 minutes to be cutoff. I finally myself found a place in Rogers that was renting on sundays. I went there and was able to get a truck. This truck ashtray was full of cigarettes and the whole truck smelled like smoke. It worked out but It wasn't a great experience. I have had a way better experience in the past with Penske and will probably just go back to them.

PHILLIP J.
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Customer did not leave a comment.

Dakota G.
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This truck is supposed to have been payed for, but it's showing a balance an I really need to rent a truck tomorrow

BRADLEY R.
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Absolute love this location and they always do the best to accommodate customers even on such short notice. Will use in the future and recommend to anyone seeking an easy, stressless move.

James E.
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NA

JEFFREY W.
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Skyler is a rock star. She was nothing but pleasant, friendly, upbeat, positive, etc.. No one likes moving but when you've had a long day or week of packing boxes, stress, whatever, it's awesome to walk into such a positive environment. There is also another Skyler at this location and a gentleman I think his name was Roger. Everyone was super nice and friendly. Great job guys!

Kyle H.
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Customer did not leave a comment.

Ana P.
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Skyler was just excellent when i came in to pick up the truck. Her kindness made the transaction very calming because it was my first time ever purchasing a UHaul. Thank you for being so kind, quick, and easy.

Mary M.
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Customer did not leave a comment.

John W. | Overall Experience |
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Great staff & great service! I will use this facility again & again!

LOUANNA M.
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Customer did not leave a comment.

Dexter V.
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Outstanding customer service from all of the personnel as they were professional and courteous. Thank you!

Tim B.
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The equipment was clean, but not very well maintained. Truck had dent on driver side trailer skirt. Drink holder is broken. Had an additional $30 charge on my account (separate from the rental charges) that dropped off a week later. Why was it on there to start with?

Brendan H. | First Impressions |
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Skylar was very helpful, she arranged my storage needs very quickly and in a friendly manner.

christain f. | First Impressions |
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Customer did not leave a comment.

todd s. | Overall Experience |
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Office and access hours were those of standard business hours. If I didn’t leave work early I would never be able to access my unit. The only option was to pay for 24/7 access which is a complete inconvenience when I maybe needed access to it once a month. Multiple times I would try to pay my monthly bill early and the bill would say that I owe $0. Than the day after I get an email saying that I’m late and being charged an extra $30. Just not that great of an experience.

Fatima P. | Overall Experience |
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Customer did not leave a comment.

Skyler Z. | Overall Experience |
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Customer did not leave a comment.

SABRINA R. | First Impressions |
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Skyler Zaaga you are the best 🥰🥰🥰 keep up the good work.

Terri L. | First Impressions |
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Customer did not leave a comment.

Bill W. | First Impressions |
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Customer did not leave a comment.

Tim T. | Overall Experience |
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Customer did not leave a comment.

larry r. | Overall Experience |
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Customer did not leave a comment.

Wayne S. | First Impressions |
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U-Haul Moving & Storage of Rogers is a 1st-class facility and operation. Clean, cool, well-lighted, very accommodating staff for every storage need.

Dennis V. | Overall Experience |
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Attendance were slow, unable to multiple task. Would not inform you of obstacles once you informed them you were exiting the storage units. Saturday mornings you should have three staff, this would bring up your satisfaction scores.

Stephanie E. | Overall Experience |
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Very clean and easily accessible. Staff was helpful and friendly

Robert A. | First Impressions |
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Customer did not leave a comment.

Ailyn A. | Overall Experience |
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Great and secure place. Staff were respectful and helpful at all times. Highly recommended. Storage itself was always well maintained and always had plenty of carts available to use.

Roger T. | Overall Experience |
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Disappointed that they can double the rent by not pro-rating and returning the fee when you close the storage and rerent.

Sherrie B. | First Impressions |
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Can’t get much better 😊👍

barry a. | Overall Experience |
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Customer did not leave a comment.

Ailyn A. | First Impressions |
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Everybody I dealt with was professional and helpful. Highly recommend.

Taylor G. | First Impressions |
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Customer did not leave a comment.

Roxanne B. | Overall Experience |
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that girl who runs the place... OUTSTANDING customer service...

elizabeth g. | Overall Experience |
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Customer did not leave a comment.

Michelle R. | First Impressions |
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I have been to this location multiple times however, this was the first that I have had an employee roll their eyes at me and make me feel as though I was a bother to them. If not for the great service I received during previous experiences I would have left and never return.

Curtis Z. | Overall Experience |
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The GM Skyler is awesome. Very friendly, knowledgeable and eager to help.

Aariona M. | Overall Experience |
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Everyone At U-Haul was so helpful and nice, making the moving process not only less stressful, but actually enjoyable. I would recommend U-Haul storage to anyone needing extra space during a transitional time in their life.

Denise V. | Overall Experience |
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Customer did not leave a comment.

Sharla S. | First Impressions |
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Skyler was super helpful, and sweet!

David P. | Overall Experience |
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We've moved frequently in the last 15 years. The Rogers facility manager, Skyler, went above and beyond to help us deal with all the issues that come with a cross-country relocation.

Courtney S. | First Impressions |
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Staff helpful, process easy

Nicolette W. | Overall Experience |
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Very friendly

Trevor M. | Overall Experience |
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Helpful and friendly.

Mikaella B. | Overall Experience |
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Very friendly- efficient- knowledgeable and very clean!

James M. | Overall Experience |
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Roaches and other bugs. The roaches were crawling across the floor, on the door handles, etc. I found one in my shoe after removing all my items. It is infested there.

barry a. | First Impressions |
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Very impressed with the facility and the customer service provided by Toby.

Mikaella B. | First Impressions |
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The lady working was very friendly even though she was swamped and the only one working! Thank you for being kind!

James M. | First Impressions |
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Good people.

Javan C. | Overall Experience |
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Wish it had drive up access.

Gerrard J. | Overall Experience |
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The staff was very friendly and accommodating. Would recommend anyone use them as a storage option.

KARA H. | Overall Experience |
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I had a terrible experience and would not recommend this uhaul location to my worse enemy. You will not see me back there!

Larry G. | Overall Experience |
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This is the nicest storage facility I've ever seen! The staff was very helpful and polite.

Bobbie P. | First Impressions |
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The facility is clean. The people were very helpful!! Couldn't have asked for a nicer experience.

Jennifer W. | Overall Experience |
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The manager is so hard to get ahold of unless she is actually on site. I had to drive 3 hours to deal with my unit rental. Poor communication with customers. Never using Uhaul again!

James N. | First Impressions |
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The manager and crew wete very helpful and ansewerd all my questions.

Andrew H. | First Impressions |
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Very helpful and friendly no issues at all! Really appreciate the lady who helped us with any questions we had. Wish I got her name but she was hands down fantastic

Jennifer W. | First Impressions |
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Staff haa been so nice and knowledgeable. Skylar masw the move in so smooth.

Larry G. | First Impressions |
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The facility staff were very polite and helpful. The storage facility is second to none in this area.

Dianne B. | Overall Experience |
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Very kind and helpful staff

Melinda H. | First Impressions |
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Very confusing and couldn't get in

Anais M. | First Impressions |
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Amazing customer service.

Casey E. | First Impressions |
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The guy that helped me was really nice and explained everything to me really thoroughly. I’ve used other uhaul storages before and some stuff wasn’t even explained. Anyway, he was nice and polite.

Laura T. | Overall Experience |
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Service was good.

Scott H. | Overall Experience |
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Everything went as smooth as can be. The staff was fast and efficient. The carts available made things much easier.

STEVEN B. | First Impressions |
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Skylar was awesome! She really did a great job letting us know all the tricks!

Joanne D. | Overall Experience |
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As i am older with Rheumatoid arthritis, I move very slow. Zachary worked vary patiently with me and was so kind, even when I came back to change my order. Thank you to all the team for your kindness

joseph g. | Overall Experience |
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We relied heavily upon Zack, the mngr. A special thank you to the great Seth, beautiful and talented Skylar, Scott, the rock, and Kimberly who went to bat for us to fix-up a slight mix-up.

Joseph and Jessica G. | Reservation |
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We had to make changes to our moving needs & reservation mngr, Michelle, and local outlet rep, Jewel stepped right up & took care of us. We are VERY attached to U-haul as a company now. Indispensable.

christina r. | Reservation |
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I was patronized & spoken down to by Chad @ Teasley location, sent to third party to pick up trailer, then called three weeks later b/c drop off location never checked in our equipment.

RAYMOND S. | Overall Experience |
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6 of my 7 visits there, I dealt with Seth. He provides excellent customer service. My last visit, the manager took care of me. Also excellent.

No reviews have been submitted for this location.

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