Customer Reviews for U-Haul Moving & Storage of Rogers

1410 reviews

2301 S 8th St   Rogers, AR 72758

(479) 282-1087

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(479) 282-1087

2301 S 8th St
Rogers, AR 72758

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

We were charged for 2 days of rental, we had the truck for 8 hrs. We were also charged for two dollys, we had 1. We were also charged for two sets of blankets.

Angelica R. 
Rating:
5.0

Everything was awesome! Excellent customer service and great equipment!!!

PATRICK K. 
Rating:
5.0

Very helpful

Gabriel R. 
Rating:
5.0

Customer did not leave a comment.

JACOB S. 
Rating:
4.0

Customer did not leave a comment.

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

ALEX R. 
Rating:
5.0

Customer did not leave a comment.

keith c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca K. 
Rating:
4.0

Customer did not leave a comment.

Ken L. 
Rating:
5.0

Thank you for renting me a truck at cargo van rate, when cargo van not available. You helped me achieve my moving goals.

Julie T. 
Rating:
5.0

Pickup and drop off were extremely fast. Kasey was very friendly

JASON H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Got our unit online. Would have been nice to see where our unit(s) was beforehand. Didn't realize that there would be an elevator involved. And our 10x20 was actually two separate 10x10's. But loved the carts being available.

Joanna S.  |  Overall Experience 
Rating:
5.0

Outstanding Customer Service provided by Skyler!

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Martha G. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Customer did not leave a comment.

Julie W.  |  Overall Experience 
Rating:
5.0

NA

Zachary C. 
Rating:
5.0

The people and service were great. However your systems put me in a weird status where I was being told I owed money even though everything was paid for. The local staff was helpful in looking into the problem and seemingly resolving it. I would recommend you talk with your technologists to solve this problem.

Tyler T. 
Rating:
5.0

My 15' u haul was parked crooked, so it was difficult to back out. Maybe you could validate that the parking is straight when patrons return large vehicles

Tara M. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Mandel S. 
Rating:
5.0

I reserved the truck at a location in Bentonville but you moved it to this location, 10 plus miles further from where I wanted to be. A minor inconvenience but there you have it.

Walter H. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

I had refueled to the exact mark (photo was taken) as picked up, but this was not accepted at check-in. There should be a better company policy than subjective human interpretation.

john M. 
Rating:
5.0

This location was very friendly and helpful and were able to address some of my concerns. Still not at all impressed with overall Uhaul corporate process of not holding reserved equipment and the notification process of changes of pick up site.

John M. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Krista S. 
Rating:
5.0

Customer did not leave a comment.

esalina s.  |  Overall Experience 
Rating:
5.0

We used the truck for less time than expected and the service and price were very reasonable . We are thankful for your service! Will recommend and use again in the future.

EDISON N. 
Rating:
5.0

Nothing. They were easy to deal with, took only a few minutes to check in, pick up the vehicle and get on my way.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

Bob B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDON K. 
Rating:
5.0

Customer did not leave a comment.

EDGAR G. 
Rating:
5.0

When I ordered the uhaul originally they sent me to a place that did not have it. I went across the street to 2301 S 8th and they were so nice and corrected the issue immediately. The uhaul at Chucks used car was not helpful at all.

MARIANNE P. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Very friendly and helpful clerk was a great experience Highly recommend this location

Chris A. 
Rating:
5.0

Customer did not leave a comment.

Harold D. 
Rating:
4.0

We were told that we would have a 10x20, but it ended up that we were given two 10x10's. Good thing we didn't have anything longer than 10 feet to store. Would be nice if what you were getting was made clear at the onset of the process, not when we checked in that day. We were also unaware (until check-in) that we would be having to go up to the second floor with all of our things. That wasn't fun. However, on your behalf, there were carts to use and the elevator was big enough for 4 carts at a time, so that was nice. In hind sight, we would have much preferred to know that we were getting a unit on the ground floor, or at least had the opportunity to request one. So while everyone was nice, the facilities were clean and well lit, the carts were provided...having direct access (without going through sliding glass doors and up/down elevators for every trip) would have made it much better for us.

Joanna S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mario H. 
Rating:
5.0

Keep doing what you do.

Kelly H. 
Rating:
4.0

Customer did not leave a comment.

JOANNA LYN S. 
Rating:
5.0

The staff went above and beyond to accommodate me at equipment pickup and return.

Brad V. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

Casey went above and beyond in helping me. She is the best!!!

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Stanley E. 
Rating:
5.0

Skyler - who helped me at check in and check out was seriously SO AMAZING!! It was the best customer service experience that I have had in years! Cannot say enough good things about her!

Felicia B. 
Rating:
4.0

Short wait time for phone calls. I had to wait over 20 minutes each time I phoned with questions or to schedule times.

David G. 
Rating:
5.0

Staff was extremely helpful and very professional.

CURTIS W. 
Rating:
4.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

We recently moved to Arkansas, and the month of storage here was invaluable. We finally got moved in to a new house and got our storage unit cleared out, but there was a hiccup when I called to cancel our storage unit, and we were billed for another month, plus a late fee. I came in and talked to someone and the issue was cleared up immediately, and I didn’t have to pay anything extra. Working with U-Haul has been the easiest and most convenient part of my move across country. I wish everything could be this easy and convenient. Thank you!

BENJAMIN E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent E. 
Rating:
5.0

The service was excellent from point of sale to return.

Jeff D. 
Rating:
3.0

The facility is good. But we had a couple of issues with the alarm of the building going on during the night which is annoying and can damage hearing. We were not able to acomplish what we needed to do when we were putting things in the storage and then months later when were trying to move out we had issues with the elevator and no one was able to give us a time frame of when it was going to be fixed. We lost plenty of time getting things out through the stairs Instead. I won't use their services in the future because I dont really know what to expect.

Leticia R.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful. Really easy and convenient.

TYLER W. 
Rating:
5.0

Very good experience here!

Mark M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOROTHY D. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
5.0

I was in AR from TX on my motorcycle, when weather got really bad I thought of renting trailer but any trailer won't work since it is 3 wheel 2 front one back..thank god I meet this employee “SKY LANDERS” she did everything to help me out even in the rain. She even help tied up my bike. This was best service I ever received..I will never forget her helping me in emergency situation. We need employees her like her in Dallas area or all over. May god bless her.

RAMAN S. 
Rating:
5.0

Better security Techniqes. Location Trackers installed on every rental device.

MAC S. 
Rating:
5.0

Customer did not leave a comment.

trey C. 
Rating:
3.0

Customer did not leave a comment.

blaine M. 
Rating:
5.0

Did a fine job, made sure I understood the equipment.

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

MELVIN H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
3.0

I wouldn't recommend UHAUL period to a friend. I reserved a 15ft truck three weeks in advance to be picked up from this facility. When I show up to get the truck they don't have one, I had to rent a bigger truck that cost me an extra $100. There is no point in making a reservation if the equipment isn't going to be there.

Charles W. 
Rating:
5.0

Had a flat but it was fixed quickly. Awesome service.

THOMAS H. 
Rating:
5.0

Skylar and her team are also and very helpful. Will definitely return for future needs.

GARRY K. 
Rating:
5.0

Skyler was the lady's name that helped us I believe? She was incredible. Our reservation was actually across the street (chuck's?), but the owners were on vacation, which was confusing, since we were able to make a reservation. And their son that owns another business inside was incredibly rude. So when we came back to her she got us on the road quick and easy and made the whole experience incredible.

Sage V. 
Rating:
5.0

Customer did not leave a comment.

jake m.  |  Overall Experience 
Rating:
5.0

Quick, easy, and convenient. What more could you want? Thanks!

BENJAMIN E.  |  First Impressions 
Rating:
5.0

Fix the overhead light in the cargo area. It was difficult to load without the light

ROBIN A. 
Rating:
5.0

Customer did not leave a comment.

Dave K. 
Rating:
4.0

Customer did not leave a comment.

Alexis E. 
Rating:
3.0

I do not think you guys should charge people for using the truck, then charge for gas for the truck and then .99 per mile on the truck. Especially during a pandemic. This was outrageously over priced. We ended up having to return the truck while before the time we requested because we couldn't afford the mileage. It put extra hardship on our family and made the moving experience even more stressful.

Justin W. 
Rating:
1.0

Charged me MORE than advertised price. Paid for year in advance also! When I question I'm told there are different types of climate control, even though website does NOT indicate that? Left VM for manager... 6 days later NO RESPONSE. called corporate who was supposed to message manager... again NO RESPONSE.

JOSEPH E. 
Rating:
5.0

Very happy they were open Sunday for a drop off!

LYNNE S. 
Rating:
5.0

great service.

STEFANO R. 
Rating:
5.0

The young lady that connected the trailer when out of her way to make sure if we had any questions and let her know. Very polite for 7:00 AM on a freezing rain morning. Give her 5 stars.

ALVIN H. 
Rating:
5.0

This location is a very large, clean, well-stocked and staffed U-Haul facility. Great customer service. Personnel were polite, friendly, and very helpful with attaching the trailer. Highly recommend!

KARA A. 
Rating:
5.0

As always the girls at this location are on top notch with every thing they do !!

RHONDA G. 
Rating:
5.0

Josh was super helpful, and came to check on us once we started to offload into our unit. The security feature wAs an added bonus, and unexpected.

jake m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Skyler provides the best service every time. Lots of positive energy, and very helpful. We rented from this location several times, not the most convenient location for us but worth the trip for the great customer service!

LAWRNEL H. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
1.0

Reservation on line was useless at store. Thought we were getting a10x15x10. Got a small entrance door and only 6' tall. Cannot get lg. items like couch down hall and into unit

Brian S.  |  First Impressions 
Rating:
5.0

None noted

Garry W. 
Rating:
5.0

My kids moved to NW Arkansas and the associates at this location were very helpful and welcoming. The rental truck was turned in after business hours and the process was very convenient. Our final charge was posted to our account within 24 hours. The store-front is well arranged and has plenty of moving supplies.

BRITT B. 
Rating:
5.0

This is my spot. Sky and crew always have what I need, or they will find it.

DUSTEN P. 
Rating:
5.0

The gentleman behind the counter was friendly and professional. He answered all my questions and helped me hook up the trailer I rented. He was by himself and did a great job.

JOSEPH N. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Customer did not leave a comment.

Justin R. 
Rating:
5.0

Everything was good

Melvin J. 
Rating:
4.0

Service was fast and friendly, I assume the pricing was fair as well.

Johnathon P. 
Rating:
5.0

Girl was friendly, efficient and timely! Good experience

Jim C. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Staff was super friendly and helpful.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

Skyler was great, again.

Rick H. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN W. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

peggy b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lee V. 
Rating:
4.0

Customer did not leave a comment.

Tom L. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Shane S. 
Rating:
5.0

Good

MaryKate-Robert K. 
Rating:
5.0

Manager was very knowledgeable, helpful and exceeded my expectations. She offered suggestions for upgrading my toe hitch, which I purchased onsite and also explained the trailer size benefits which made my hauling trip safer and less exhausting than it would have been. 5 stars!

William J. 
Rating:
1.0

Have not been able to talk with anybody. I been overcharged. Running out of patience. Going to keep trying.

Marcelino J. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
4.0

Moved out 10 days into new month & had to pay for full month.

rose d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christain f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANNY Y.  |  Overall Experience 
Rating:
5.0

Skyler and Skylar were both very good to deal with.

Brendan H.  |  Overall Experience 
Rating:
5.0

Skyler and her staff are awesome. Very clean, well lit facility.

Richard E.  |  Overall Experience 
Rating:
5.0

Skylar runs one of the best U-Haul and storage facilities I've used. She was friendly, as was her staff, and went over and above to make sure I had everything I needed. 100% if what she told me was accurate and on time. I would absolutely recommend Skylar and her team if you need these types of services!

Steve A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Skyler Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kanchana G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Skyler Z.  |  Overall Experience 
Rating:
5.0

Very clean, easy process, online payment and self service are a plus

Jonathan G.  |  First Impressions 
Rating:
5.0

Skyler, you and your staff are awesome! Thanks for the help you provided to Anita and me.

Richard E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dustin P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin P.  |  First Impressions 
Rating:
5.0

Great staff & great service! I will use this facility again & again!

John W.  |  Overall Experience 
Rating:
5.0

Skylar was very helpful, she arranged my storage needs very quickly and in a friendly manner.

Brendan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christain f.  |  First Impressions 
Rating:
2.0

Office and access hours were those of standard business hours. If I didn’t leave work early I would never be able to access my unit. The only option was to pay for 24/7 access which is a complete inconvenience when I maybe needed access to it once a month. Multiple times I would try to pay my monthly bill early and the bill would say that I owe $0. Than the day after I get an email saying that I’m late and being charged an extra $30. Just not that great of an experience.

todd s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fatima P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Skyler Z.  |  Overall Experience 
Rating:
5.0

Skyler Zaaga you are the best 🥰🥰🥰 keep up the good work.

SABRINA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terri L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tim T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larry r.  |  Overall Experience 
Rating:
5.0

U-Haul Moving & Storage of Rogers is a 1st-class facility and operation. Clean, cool, well-lighted, very accommodating staff for every storage need.

Wayne S.  |  First Impressions 
Rating:
3.0

Attendance were slow, unable to multiple task. Would not inform you of obstacles once you informed them you were exiting the storage units. Saturday mornings you should have three staff, this would bring up your satisfaction scores.

Dennis V.  |  Overall Experience 
Rating:
5.0

Very clean and easily accessible. Staff was helpful and friendly

Stephanie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert A.  |  First Impressions 
Rating:
5.0

Great and secure place. Staff were respectful and helpful at all times. Highly recommended. Storage itself was always well maintained and always had plenty of carts available to use.

Ailyn A.  |  Overall Experience 
Rating:
4.0

Disappointed that they can double the rent by not pro-rating and returning the fee when you close the storage and rerent.

Roger T.  |  Overall Experience 
Rating:
5.0

Can’t get much better 😊👍

Sherrie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

barry a.  |  Overall Experience 
Rating:
5.0

Everybody I dealt with was professional and helpful. Highly recommend.

Ailyn A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor G.  |  First Impressions 
Rating:
5.0

that girl who runs the place... OUTSTANDING customer service...

Roxanne B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth g.  |  Overall Experience 
Rating:
3.0

I have been to this location multiple times however, this was the first that I have had an employee roll their eyes at me and make me feel as though I was a bother to them. If not for the great service I received during previous experiences I would have left and never return.

Michelle R.  |  First Impressions 
Rating:
5.0

The GM Skyler is awesome. Very friendly, knowledgeable and eager to help.

Curtis Z.  |  Overall Experience 
Rating:
5.0

Everyone At U-Haul was so helpful and nice, making the moving process not only less stressful, but actually enjoyable. I would recommend U-Haul storage to anyone needing extra space during a transitional time in their life.

Aariona M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise V.  |  Overall Experience 
Rating:
5.0

Skyler was super helpful, and sweet!

Sharla S.  |  First Impressions 
Rating:
5.0

We've moved frequently in the last 15 years. The Rogers facility manager, Skyler, went above and beyond to help us deal with all the issues that come with a cross-country relocation.

David P.  |  Overall Experience 
Rating:
5.0

Staff helpful, process easy

Courtney S.  |  First Impressions 
Rating:
4.0

Very friendly

Nicolette W.  |  Overall Experience 
Rating:
5.0

Helpful and friendly.

Trevor M.  |  Overall Experience 
Rating:
5.0

Very friendly- efficient- knowledgeable and very clean!

Mikaella B.  |  Overall Experience 
Rating:
1.0

Roaches and other bugs. The roaches were crawling across the floor, on the door handles, etc. I found one in my shoe after removing all my items. It is infested there.

James M.  |  Overall Experience 
Rating:
5.0

Very impressed with the facility and the customer service provided by Toby.

barry a.  |  First Impressions 
Rating:
5.0

The lady working was very friendly even though she was swamped and the only one working! Thank you for being kind!

Mikaella B.  |  First Impressions 
Rating:
5.0

Good people.

James M.  |  First Impressions 
Rating:
5.0

Wish it had drive up access.

Javan C.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and accommodating. Would recommend anyone use them as a storage option.

Gerrard J.  |  Overall Experience 
Rating:
1.0

I had a terrible experience and would not recommend this uhaul location to my worse enemy. You will not see me back there!

KARA H.  |  Overall Experience 
Rating:
5.0

This is the nicest storage facility I've ever seen! The staff was very helpful and polite.

Larry G.  |  Overall Experience 
Rating:
5.0

The facility is clean. The people were very helpful!! Couldn't have asked for a nicer experience.

Bobbie P.  |  First Impressions 
Rating:
2.0

The manager is so hard to get ahold of unless she is actually on site. I had to drive 3 hours to deal with my unit rental. Poor communication with customers. Never using Uhaul again!

Jennifer W.  |  Overall Experience 
Rating:
5.0

The manager and crew wete very helpful and ansewerd all my questions.

James N.  |  First Impressions 
Rating:
5.0

Very helpful and friendly no issues at all! Really appreciate the lady who helped us with any questions we had. Wish I got her name but she was hands down fantastic

Andrew H.  |  First Impressions 
Rating:
5.0

Staff haa been so nice and knowledgeable. Skylar masw the move in so smooth.

Jennifer W.  |  First Impressions 
Rating:
5.0

The facility staff were very polite and helpful. The storage facility is second to none in this area.

Larry G.  |  First Impressions 
Rating:
5.0

Very kind and helpful staff

Dianne B.  |  Overall Experience 
Rating:
1.0

Very confusing and couldn't get in

Melinda H.  |  First Impressions 
Rating:
5.0

Amazing customer service.

Anais M.  |  First Impressions 
Rating:
5.0

The guy that helped me was really nice and explained everything to me really thoroughly. I’ve used other uhaul storages before and some stuff wasn’t even explained. Anyway, he was nice and polite.

Casey E.  |  First Impressions 
Rating:
5.0

Service was good.

Laura T.  |  Overall Experience 
Rating:
5.0

Everything went as smooth as can be. The staff was fast and efficient. The carts available made things much easier.

Scott H.  |  Overall Experience 
Rating:
5.0

Skylar was awesome! She really did a great job letting us know all the tricks!

STEVEN B.  |  First Impressions 
Rating:
5.0

As i am older with Rheumatoid arthritis, I move very slow. Zachary worked vary patiently with me and was so kind, even when I came back to change my order. Thank you to all the team for your kindness

Joanne D.  |  Overall Experience 
Rating:
5.0

We relied heavily upon Zack, the mngr. A special thank you to the great Seth, beautiful and talented Skylar, Scott, the rock, and Kimberly who went to bat for us to fix-up a slight mix-up.

joseph g.  |  Overall Experience 
Rating:
5.0

We had to make changes to our moving needs & reservation mngr, Michelle, and local outlet rep, Jewel stepped right up & took care of us. We are VERY attached to U-haul as a company now. Indispensable.

Joseph and Jessica G.  |  Reservation 
Rating:
1.0

I was patronized & spoken down to by Chad @ Teasley location, sent to third party to pick up trailer, then called three weeks later b/c drop off location never checked in our equipment.

christina r.  |  Reservation 
Rating:
5.0

6 of my 7 visits there, I dealt with Seth. He provides excellent customer service. My last visit, the manager took care of me. Also excellent.

RAYMOND S.  |  Overall Experience 
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Additional Services at this Location

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