Customer Reviews for U-Haul Moving & Storage of Romeoville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Romeoville

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Michelle m. | Overall Experience |
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Customer did not leave a comment.

Jennifer B. | Overall Experience |
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We've rented several trucks and two storage units from this location. Pretty much every time we came to our unit, we'd have to go into the office as our gate entry code would stop working. Even if we visited multiple times per weekend, it didn't seem to matter. The staff did their best to help but this was very frustrating. The last few truck rentals we had were also a challenge. We arrived for our reservation but the office was empty and no one was answering the phone. We waited 30 minutes before someone was finally able to assist us. We cleaned out our storage unit on 2/2, but I was still sent a bill with a late fee on 2/22. We had informed the office three separate times that our unit had been cleared, well before the next payment was due. I had to spend another half hour on the phone with customer service trying to resolve the situation. Overall, we appreciated the staff and their efforts but will probably not use this location again.

JOAN S. | First Impressions |
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Customer did not leave a comment.

Brian C. | First Impressions |
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Could you please email a copy of my receipt for rental. They said they did, but I didn't get it. Thanks!

MARYANN C. | Overall Experience |
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It was so hard to get a hold of anyone at this location.

Edward B.
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Clean the inside of the truck with trash bags and not have the office reek of marijuana

Douglas D.
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Have a van ordered and had to walk alway to the end of the facility. See like a quarter of mile. I thought since I ordered in advance they would have the rental up front and uncovered from snow!

Eduardo L.
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Customer did not leave a comment.

Kelly K.
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The gentleman who handled the release and intake of the truck was awesome!!! Even after I forgot a few of my items in the back of the truck he was very courteous and willing to help to get my belongs back. Highly recommend this facility.

Tracey G.
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There is NEVER anyone in the office. The gate is broken and stays open not secure! Every time I go to my unit my passcode has to be reset!!! I waited 30 min to get someone on the phone from a different location because no one was around to get my truck when I had a reservation for pick up at noon! Then finally found out that BOTH employees were out in the back lot moving trucks. When you have an appt why are BOTH employees nowhere to be found? Extremely unprofessional. I also didn't get the dolly I reserved which made my move very difficult!

Timothy S.
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The location was fine and the service from there was great. Your company in general appeared chaotic and unorganized.

Danielle F.
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Have Uhaul ready and running out front.

Dominik Z.
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Customer did not leave a comment.

James S.
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Experience was fine ... having staff in the office would have made the experience a little more efficient. Staff member was k, just had to wait a few minutes for her because I believe she was the only employee on site helping everyone.

Heather T.
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Bring the truck up and have the extras I had asked for in the truck. I would have not been able to go contactless if I needed or wanted. Did have to wait outside for 10 mins for her to walk to the door.

ADRIENNE S. | First Impressions |
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Excellent Service. He was Friendly, Efficient & Knowledgeable. He Checked on Us 2. C If everything was Alryt. . . . . Very Thorough. We were Very Satisfied with Him & We Thanked him 4 His Thoughtfulness. Great Employee. . . . Great Employee!!!

MICHAEL L.
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Staff were professional and courteous. Keep up the good work.

Richie S.
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Customer did not leave a comment.

Sonjia B.
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I ordered utility dolly from the location on Weber in romeoville!!! My order was a 10' truck with utility dolly! I'm from Indianapolis....they had me drive 30mins to Boilingbrook to get the dolly in I had to pay out of pocket!!! It was a big inconvenience.....pure laziness!!!

marvin P.
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Dropped off after hours.

Carolyn B. | First Impressions |
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U haul truck should have been cleaned in the back needed sweeping

Rhonda B.
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The experience was great. Very helpful and pleasant staff.

RICHARD S.
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Customer did not leave a comment.

Barbara D.
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Customer did not leave a comment.

Dominic F. | First Impressions |
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17 hour drive from Florida to Lockport in the rain Drivers side inside leaks bad 9 hours of rain I kept haveing to pull over install more rags to stop lots of water from raining on me inside the cab. I was charged $25.00 for leaving a messy cab... not exceptable I would like my $25. Credited back to my account Will not recamended the Romeoville location to anyone B I equipment as well as the Deltona Florida locations were very helpful and accomadating

Donna T. | Overall Experience |
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This place stole out of my storage and blamed me for not locking my storage door which was completely false Things was stolen out my storage. I couldn't get in or out of my storage because their system was always down so I couldn't use my code to get in and of the gate. No one was never there to help the customers. They never answer the phone. I truly believe this location should get closed down.

Lawrence J.
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No comment, everything went fairly well.

Tina P. | Overall Experience |
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Romeoville location never answers their phones. They left me a vague voicemail about my unit (during a day with high winds) which made me believe my unit got damaged, my husband and i spent all our time calling them while at work, and on the drive to the unit. I also signed up for automatic payments, and they didn’t processes that in my account, so they changed my gate access code and wouldn’t let me in. i would NEVER recommend this uhaul.

John T. | Online Move In |
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Staff was very helpful. Have noticed rodent droppings in locker when checking on my property. Would suggest using more traps and bait to catch rodents.

Daniel O.
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I got a call the morning before suggesting I pick up the truck I reserved at a far away VERY different location. No point in making a reservation when UHaul can just change everything about your order the day prior to your reservation.

mary A.
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The staff didn't really seem to know what should be done or what was going on.

Marieli R.
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Customer did not leave a comment.

Lynn B.
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It took forever for someone to come and hook up our tow equipment. The place was busy and hard to drive thru because people were trying to get into their storage units. We also had to drive 97 miles to get our truck! The truck shimmied and the brakes were hard to push-too much stopping distance. Truck had scratches all over and they told ME to take pictures. Felt like I was going to be charged for all the scratches all over the truck. Just felt shady!

Joseph B.
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Don't lock the front door

Leoncio G.
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Customer did not leave a comment.

Josephine S.
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The person behind the counter was not wearing a mask per state of IL covid guidelines. The truck was very dirty the steering wheel it self took about 7 clorox wipes to clean.

Eric L.
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I fill out online checkout to speed up service - took 45 minutes from arrival to time to leave. I rented a storage unit here 3 years ago and had great service not so much this time. Was asked all the same questions online again, two women were behind the counter and myself and one other guy who was also a customer. After answering all the same questions was given the keys and said the truck was all the way in the back Go walk a 1/4 mile through the rain to go inspect your truck and leave. Really? I made the reservation, gave my credit card information online, and you didn't have the truck up front waiting? Last time I was here the women showed me the storage unit in a golf cart and was very pleasant. Get some better customer service it sucks here. I used uhaul for my business- I remodel garages and I rent box trucks to store clients belongings in while I renovate.

Irene R.
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Your employee didn't ask me any question? Basically wasted my whole day because he said I had to return the uhaul to the same location I rented it from. The only thing he told us is to return it with a full tank of gas and don't loose the key. What if I was moving 8 hours away

Mitchel B.
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Customer did not leave a comment.

Lloyd T.
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Had hard time finding 12 foot trailer. Found one 60 miles away to pick up located in Kankakee Illinois. At the location was told it's not available. They located another one in Romeoville Illinois. Drove another 50 miles. I had people waiting to help our move. As you can imagine this was a big inconvenience. Driving over 150 miles and having my friends wait to help move furniture is not how you run a rental business. I was told I would get a $50 credit returned to my credit card. Spent close to that on gas. Have yet to receive any credit.

Melvin J.
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Nothing

maurice g. | Overall Experience |
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Customer did not leave a comment.

Keilani S.
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I was charged a $50 cleaning fee. I did not leave the vehicle dirty and when I returned it a man speeding around in a car that was as very rude and unprofessional took the keys from me sped thru the gate and told me I'll receive and email once he checks the vehicle in. He was not professional at all and stole $50 from my account.

Rita C.
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Very easy process and staff was very friendly and helpful.

Leoncio G.
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Jessica was very helpful and pleasant. thank you!

Michael C.
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EVERYTHING was fantastic.

Erika P.
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Customer did not leave a comment.

Shirley G.
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Jessica was wonderful to deal with my vehicle was ready for me I was in and out very quickly she made it easy

chanta Y.
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Customer did not leave a comment.

Shirley G.
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Customer did not leave a comment.

Devin I.
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Customer did not leave a comment.

Elio O.
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pick up was great. truck sounded and drove like it needed a new transmission. drop off was bad. lazy attendant at drop off. never sent me my last bill Your 800 # customer service sounded like i woke him even yawning on the phone.

Ashley H.
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Customer did not leave a comment.

Christine M. | First Impressions |
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Customer did not leave a comment.

ANGEL H.
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Jessica was amazing. She was patient and polite as I had to reschedule my pick up a few times.

Rashada B.
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Ralphy was awesome!

Michael B.
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Customer did not leave a comment.

Jonathan V.
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Store was scheduled to open at 9am but employee did not arrive till 915am. Had reservations for 9am and did not get truck till 945am. Truck smelled like smoke inside. Process to fill out online and drop of was very simple with just dropping off keys and getting email receipt. Employee was friendly.

Bonita S.
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Jessica was knowledgable, friendly and helpful the experience was great !!

robert H.
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Customer did not leave a comment.

brandi W.
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Customer did not leave a comment.

Jose L.
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Everything was great. I normally rent from other rental places. However, my experience with this U-Haul location will surely make this my first choice in the future. The van I rented was super clean.

Gloria A.
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The truck was not ready for me to jump in. I understand it seems like a petty thing but I scheduled a pick up expecting to spend at most 10 minutes finalizing everything since I did a pre-check-in. The attendant in the office was away so that took up some time while I waited 15 minutes for her to help me (no mask was worn either). Then she tried to charge me 2x the price I was quoted online for the miles. Finally, when I was given the keys, I had to walk like half a mile just to get to the truck. Why was it not at the front by the office? Because of that, then I got blocked in by a second uhaul truck for another 15 minutes.

Tuesday G.
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Customer did not leave a comment.

Rocio R. | First Impressions |
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Llegamos un poco tarde y no teníamos acceso a las instalaciones y una trabajadora de nombre Michel nos atendió muy amablemente con el consentimiento de la Manager , pues ya era tarde y no sabíamos cómo entrar . Fue muy amable de su parte , teníamos todas las cajas en el vehículo y teníamos que dejar el vehículo ahí . Muy amable y excelente SERVICIO .

FRANK C.
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Reservation was not ready, Office was closed even though they said they where open. I waited 45 minutes after my reserved time to pick up my van. I checked in 15 minutes before my reserved time slot online and dint get my van till an hr later.

Edgardo D.
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None!

John J.
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The counter person told me I would receive a $30 credit if I returned the truck with a quarter tank of gas which I did but did not get the credit.

Edward R.
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I had no issues the lady behind the counter was great and helpful.

Monica W.
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Nothing

Raahsaan B.
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Good service

CAROLINA C.
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Customer did not leave a comment.

VINCENT S.
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Customer did not leave a comment.

Shama Y.
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Customer did not leave a comment.

Olivia M.
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Charged me extra and didn't tell me why

Carrianne E.
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It would have been nice for the truck to be pulled up instead of walking over a block away to get the truck. Through the storage alley and to the back far yard.

pierre S.
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The service was great. Nothing to change

Jennifer R.
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Customer did not leave a comment.

Lakeisha F. | Overall Experience |
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The property manager is very professional, friendly, polite and just delightful.

Robert E.
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The guy who helped us was very professional.

sheneitha M.
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I was very disappointed!!! You charged me for an extra day ($40) when I was already scheduled to drop off that day. My receipt stated that I dropped it off at 7:01 pm on August 29, 2020 when I actually dropped it off at 6:47 pm on that day. It is not my fault that you all only had 1 person working. Also you charged me $26 for the gas tank in which that shouldn't have been there because i was never given the discount that was supposed to had been given to me since you all changed my drop-off location. This is why my rating is the way that it is. Until my situation can be rectified you will not get a good review from me.

Adam O.
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Customer did not leave a comment.

DANIEL H.
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Customer did not leave a comment.

Jaskaran S.
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There was a sign on the dirt stating back in 15 minutes with a number to call....Employees where sitting in there car in front of the shop In the handicap spot....waited 5 minutes trying to get my reservation. I had to drive in the back to get the truck and the fuel was supposed to be at 5/16 and it was below a 1/4 tank.

Lakeisha F. | First Impressions |
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The property manager was excellent, very friendly, professional and helpful. She deserves 100 stars. The best customer service I've received in a long time.

kenneth B.
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Staff was very respectful and very helpful. I enjoyed the convenience and simple renting process.

Alritta H.
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Ralph was great,friendly and knowledgeable. I have used this location before ,so pleased!

Daniel V. | Overall Experience |
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All of my boxes were wet/damp and falling apart when I moved out. We only had our stuff in there for 3 months. Anything fabric has a mildew smell and I had to remove mold from several pieces of furniture. I would hate to have lost everything if I had to keep it in there longer. Not sure this is normal or not for storage. But it did add extra hassle, work, time and money onto our move that I wasn't expecting. Were still washing laundry and cloths that smell of mildew from the storage unit....a week later. Staff was amazing from start to finish.

SABIN T.
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Customer did not leave a comment.

TIMOTHY R. | First Impressions |
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Excellent customer service

Dan C.
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The person working was very pleasant and helpful made sure I was happy and satisfied

Thomas B.
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Although the contract stated that the fuel level was at 3/4, it actually was not. I took a picture of the fuel gauge to show the level I received it at, which was between 1/2 and 3/4 of tank. However, I did return the vehicle at the 3/4 level. Just wanted to mention it.

kathy S.
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Customer did not leave a comment.

Edward S.
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Customer did not leave a comment.

DON P.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

NABEEL B.
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I drove almost an hour to get there. No one wore a mask or even tried to. They asked me to pay for the dolly and furniture pads but failed to include them with the truck.

Ronald R.
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Customer did not leave a comment.

Wilberto S.
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Customer did not leave a comment.

tondra W.
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Customer did not leave a comment.

Leigha C.
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Customer did not leave a comment.

kenneth S.
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Very courteous and professional

Brian R.
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Truck had "check engine" light on at pick up. We did not physically have time to mess around waiting for a new truck. Our crew was already waiting for us.

David Fraser E.
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Everything was great, including the fact that the reservation was noted as PM instead of AM on the phone but was quickly corrected. My only criticism was, even though tables and plastic panels were in place for social distancing, the attendant did not have a mask on. (Illinois laws may have been different than NY where I am from at the time.) Other than that, the flexibility of the company to accommodate me was very much appreciated. Everything was perfect for my needs. Thank you.

Brian M.
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Needs a trailer jack ......

Latisha R. | Overall Experience |
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Customer did not leave a comment.

Jackelyn D.
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The truck was filthy, broken cds, broken pot pieces, debris, had to sweep it out myself, the dolly had been used by the previous renter and I had to still pay for the rental of it. I will take some responsibility of not checking the truck before leaving the lot. However, if you're going to be renting equipment it shouldn't be given to the next customer in that condition to begin with.

Michael A.
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Customer did not leave a comment.

COREY K.
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I was never at this location. I picked up and dropped off in Burien, WA. Completely unacceptable.

B J B. | Overall Experience |
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I haven't moved from your UHaul. I just moved in the same aisle just a different locker # 107. Thank you

Janet K.
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Customer did not leave a comment.

CHRISTINA H.
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Very nice lady at office

Patrick F.
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Customer did not leave a comment.

Kirt D.
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This was not a pleasant U haul transaction. Poor communication from the dispatch center. The truck and Auto-transport had to be picked up at 2 different locations. The side mirrors were locked into position and they did not include the tool needed to adjust the mirrors. Vehicle was not cleaned/ properly sanitized ( found cigarette packets on the dash) Older Vehicle which was loud, bumpy and offered poor fuel economy. Sub-par instructions on how to properly secure my vehicle to the auto transport ( Thank God for YouTube). Vehicle straps came undone twice. No service at the U haul facility. Employee was using her personal phone to enter my credit card information. I filed a complaint, It took them over a week to follow up ( They didn't follow up, I had to call back). Resolved it by offering a $150 refund. I think I'll go with Penske in the future.

Claudia S.
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Customer did not leave a comment.

Bailey Z.
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Customer did not leave a comment.

Dave H.
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Limited parking

Paul B.
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Customer did not leave a comment.

Tambara T.
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Customer did not leave a comment.

CHRISTOPHER S.
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Customer did not leave a comment.

Nora L. | First Impressions |
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Customer did not leave a comment.

Delano G. | Overall Experience |
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Customer did not leave a comment.

Ashley W. | Overall Experience |
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Customer did not leave a comment.

ernest t. | First Impressions |
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Customer did not leave a comment.

christian p. | Overall Experience |
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Very friendly staff!! We were pleased with the maintenance of the facility and the fact that weather and pests were not a problem the entire 8 months we kept belongings there. The only drawback was that we moved out at the beginning of the month and could not be prorated for time already paid for

Ashley W. | First Impressions |
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Customer did not leave a comment.

Jeffrey H. | First Impressions |
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Customer did not leave a comment.

Handel M. | First Impressions |
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All was done well.

Ronald N. | Overall Experience |
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I just thought that if you cleaned out the locker before the due date you would get the balance back

Clarke F. | First Impressions |
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Very helpful staff 👍

Wynter C. | Overall Experience |
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I rented a truck so that I could get a free month of storage. Before my month was up, I let them know i wouldnt need it anymore and they said it was settled. Their staff billed me anyways. Awful.

Christiaan B. | Overall Experience |
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Thanks for the service and help.

James K. | First Impressions |
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Service was very good answered all my questions very pleasant people at the desk Thanks

Mariana B. | Overall Experience |
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Thank you all so much for all the help. Finally my daughters n our doggies have a home . It was So nice off your staff that the made this bad experience a little better.. Thank you alll 🙏🙏

TIMOTHY R. | First Impressions |
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Excellent service

Gerald P. | Overall Experience |
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Very slow response from the people working the desk.

RAMIRO L. | Overall Experience |
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Bad management n service I won't rent there again sorry

Ron N. | First Impressions |
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Rafael was very professional and knowledgeable patient. Very Busy Four workers in a small room Phone calls training I would of had one of the workers outside cleaning instead of sitting in the lobby

Gerald P. | First Impressions |
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Front desk person was courteous and helpful but could probably use more help.

Mariana B. | First Impressions |
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Rafael was very nice and it didn’t take long for me to get the rent the truck n the storage unit. I even made it to work on time .... thank you for all your help n patients.....

mario d. | First Impressions |
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Great service and dicen prices happy to have a U-Haul in Romeoville more convenient for all the community I will referred Family & Friends

Daniel S. | First Impressions |
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Muy buen servicio y el personal muy amable

Alphonso B. | First Impressions |
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Everything was great except when I got to unit. I opened the door and the door wouldn't stay up. So I push it harder and the door came off track and took me 20 minutes to fix it.

Tina P. | Overall Experience |
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When I signed up for space, I was told that I would be able to have my payments prorated depending on when I moved out of the unit, they didn’t get prorated and I still haven’t received a call.

Stephen B. | Overall Experience |
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Will call you every day to tell you to pay your bill, but wont call to confirm the unit is closed out. They were waiting for a new month to hit so they could charge me again. Garbage garbage garbage.

jennifer j c. | First Impressions |
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The guys were very accommodating very friendly and very helpfulI couldn't have asked for better service on a very stressful day for me.

Lynda G. | Reservation |
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thomas m. | Overall Experience |
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I was in and out, not a problem with getting the equipment I needed. I had to wait for my place in line, but we're don't you have to do that.

joseph b. | Overall Experience |
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In July, when we started using our locker, We had ants in our locker and they contaminated many of our boxes. During the road cons When I told the staff in July they just shrugged their shoulders.

Nina Marie L. | Reservation |
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Your office team & staff did an excellent job! We will definitely use you again!

thomas m. | Reservation |
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The employee were helpful and accommodating. Nice folks.

Christopher b. | Reservation |
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Good service. Helpful.

Guillermo S. | Reservation |
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The transaction went very smoothly and the customer service was excellent.

claudia e. | Overall Experience |
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N?A

Kaitlyn M. | Overall Experience |
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I had a good experience. My only issue is that work was being done on the property so the gate to get in was never closed and the door closest to my unit was broken so anyone could open it.

Yolanda V. | Overall Experience |
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Very helpful. I forgot something in the storage room and Melissa held it for me in the office.

No reviews have been submitted for this location.

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