Customer Reviews for U-Haul Moving & Storage of Romeoville

Rating:

1.0

Do not trust this place any more, They charge me for extra mile and also I did fill up gas as per mark still they charge me for gas also. no more rental from this place..

Rating:

1.0

The store and the people were good. The problem is this is NOT the location I confirmed in my rental reservation. It was 40 minutes from my house, and the on I confirmed was 5 minutes from my house. Oh, and the trailer I wanted appeared to be there! I must have passed at least 5 uhaul locations much closer. You should have transported the equipment to the correct location, not force me to drive 40 minutes one way to get it. You had plenty of time! To be clear, this is not the fault of the people or facilities at the location I was forced to use.

Rating:

3.0

Should not have to see the last persons filth in the cupholders

Rating:

5.0

The individual who helped us out (I'm not sure his name!) was so helpful and got us in even though the online system reservation was not confirmed. He was very communicative and great to work with. Thank you!

Rating:

5.0

No improvement. All is good.

Rating:

5.0

Employee was very nice & understanding. Gave me a number that I need to call over my complaint.

Rating:

4.0

I was told to pick up the vehicle 30 minutes away from where I live instead of picking it up at a uhaul place just 10 minutes away then 1 drop off my vehicle with the right amount of gas as it was when I picked it up and still got charged for gas WTF

Rating:

1.0

I made a reservation online using the app for a move-in date of 4/6. When I arrived on 4/6 with all of my stuff the guy could not find my reservation....not with my name, my reservation number or my phone number. Weird huh? It looks like maybe the reservation means nothing and they just book over confirmed units. The person who helped me on Saturday 4/6 was rude and not helpful. He just told me I need to speak to the manager Jessica. I spoke to her today but no discount or free month was offered (I already had a free month coupon I brought with me to use). Then, when I got to my unit I noticed it is WAY too small. The 5x10x8 DEFINATELY will not fit a 1-2 bedroom house - lol! So now, I have to get a bigger unit, pay more money, and move all of my things into the new unit. What a waste of time and effort. I am very not pleased with Uhual of Romeoville.

Rating:

5.0

Very easy process. Pick up and drop off were quick. Definitely use this as an option is you need to pick up or drop off large items of furniture.

Rating:

5.0

Be at the store and not in and around the facility. The customers can walk in anytime and expect an employee to be present inside the store to attend to them, no one likes to wait. Thanks!

Rating:

5.0

Pickup to drop off, a great experience! Friendly and helpful staff and clean dependable equipment. I will use them again.

Rating:

1.0

After returning my U-Haul, I received a phone call the following morning of one of the workers, accusing me/my boyfriend of leaving a black suitcase and a whole bunch of kids toys at their facility. I was adamant and told them I had no idea what they were talking about and that they had the wrong people and he was insistent on saying it was me listing my truck number that was rented to me that he stated was my truck and my truck only had that number but apparently after having to get my boyfriend on the phone and talk with this guy even more, he went back, I don’t know what he looked at if he looked at cameras or what but he came back and told us that he owed us an apology because it wasn’t us. But that’s not the worst of it all. I wake up again this morning to a missed phone call from this place again before 8 AM with no voicemail left, and when called back, they had no reason as to why they called me. Seems like harassment to me at this point, and with yesterday‘s phone conversation of him being so consistent with telling me that it was my fault and he was going to charge me a garbage fee when I was so so adamant about it and I said go ahead charge me because I’ll just go to my credit card company and get the money back. I’m not sure if they tried calling me this morning to tell me to give them a review or if they actually had another concern, but I figured I should type this review out. Oh, and come to find out when the guy came back he said that there was two trucks with the same numbers. I said I’m sorry when you rented the truck to me, you said that there was no such thing as more than one truck having the same number, so what!? I also consistently told him to go back and check his cameras and see that it is actually me a woman on their cameras with the suitcase and kids toys because we did not. Also, he was saying how we were unloading the truck with our ramp down at our storage unit. I told him I’ve never rented a storage unit from you guys before never have never never will, and never will be coming back here again.

Rating:

5.0

Exellent services

Rating:

3.0

I asked about the size of the unit and he showed and explained what I would be getting but when I went to the actual unit the size wasn’t what he told or showed me it would be. I didn’t have time to correct the issue. I have a busy schedule today and now I have to make time to go back up there to get the right size unit I need

Rating:

5.0

Everything was perfect and smooth when it came to reservations, pick up and drop off. Stress free. I would definitely rent here again.

Rating:

5.0

Cami was incredible!!! She was extremely friendly and helpful

Rating:

5.0

Very nice new facilities, great staff,good equipment. Cheaper price compared to other storages

Rating:

5.0

Staff was quick to help and friendly

Rating:

5.0

Everything was great neat and clean

Rating:

5.0

I rented a van on 3/15/24 but when I arrived at U-Haul the van wasn’t ready had to wait an hour an a half for them to get the keys other than that everything was great

Rating:

5.0

Weber location was great, but I had a terrible experience at the Amco location in Plainfield. The person did not know what he was doing and had me and others customers wait for over a hour and then got my truck and he did not give me the appliance dolly. I ordered and the person did not let us know until we opened the van. Then I had to drive to Romeoville to get a Truck and dolly. What a mess and waste of time. I will never go to Amaco Plainfield or tell anyone to go there

Rating:

5.0

Very friendly and knowledgeable people had no problems at all with anything, I would recommend this place to anyone.

Rating:

4.0

Tag was still on door with no instructions. Had to go back to the office. A lot of random debris in the hallway near the unit. Broken glass in the roadway after entering the gate.

Rating:

3.0

The vehicle was parked in a space that was tight to get in to. The windows of the vehicle were frost covered with no tools to clean. I had to remove the sign that was in the window.

Rating:

5.0

Alfonso did an amazing job looking for storage unit of our liking very friendly.

Rating:

5.0

Very friendly and helpful staff!

Rating:

1.0

I wasn’t able to used the equipment the full time reserve time due to it breaking down on me while driving on the expressway and I don’t feel the need to get charge for something I couldn’t used successfully.

Rating:

5.0

Everyone was nice they did a great job

Rating:

5.0

Very friendly and helpful staff.

Rating:

5.0

I already have recommended my family to use the Romeoville location and the Bellwood one for transporting stuff between the two locations.

Rating:

4.0

Jeremiah was very helpful

Rating:

2.0

Communicate better with your costumers when there is a discrepancies with the bill.

Rating:

1.0

Staff were rude and I didn’t get what I booked for, they don’t had the eager to serve.

Rating:

1.0

Awful Experience. Was supposed to pick up a truck at 6am through the 24/7 program and the wrong keys were in the lockbox and had to wait until 9am to get my truck

Rating:

5.0

very easy, very helpful

Rating:

4.0

You guys were perfect

Rating:

5.0

The rental process was quick and easy.

Rating:

1.0

Uhaul need be more honest I put more gasoline than I received

Rating:

5.0

This service was incredible! So easy and smooth.

Rating:

2.0

The truck was raggedy, lack of communication amongst customers from employees. The door didn’t work to offload in a warm facility, didn’t tell us it close at 10 loaded up at 7 went back at 10:15 couldn’t get in was told to come back at 5 went at 5 doors don’t work had to offload with doors closing constantly on us.

Rating:

5.0

Battery died after being parked with emergency flashers on for less than 30 minutes.

Rating:

5.0

The best unit

Rating:

5.0

Chrissy was an excellent help in the process of me moving in today to my unit. Jessica also helped but the majority of my interactions were with Chrissy. She helped me from over purchasing supplies. Help me upgrade my unit with no issues. Just excellent service overall. I think these ladies should be giving seminars on customer service because some places you go… they just don’t seem to care. I am thankful for the service and will try not to measure anybody else up to this location and its gold standard. Thank you,

Rating:

5.0

Very professional personal everything ran smoothly

Rating:

1.0

Rude customer assistance. Furniture damaged because inside of box truck got all wet in the rain. I believe it should of been reimbursed but not even an apology.

Rating:

2.0

The people working there kind of not working… I sat in the dropoff area and stayed with the vehicle as their signage says to do and no one came out. After 5 mins I walked in and 4 people are sitting around scrolling on their phones. I waited quietly standing and nobody picked up their head until I spoke. Also, they open at 7, but not really. Employment shows up at 7ish and it takes them about 15 minutes before they unlock the door. However, the user price is right, they always have what I need at this location and it’s close home. I also find it funny how standing in the facility, no one on the business phone and when I call the locations phone number, the phone doesn’t ring but someone in another state answers.

Rating:

4.0

Truck was garbage. Felt like I was operating a jack hammer during the whole trip.

Rating:

4.0

The facility was good, the system wasn't. I had an auto pay for the storage, Before travelling I stopoed by to make sure the draw was going to take place, I was assured of it. Coming back from my trip I had my messages of late payment. Nevertheless I paid through the app, including the late fees. Sunday I went to close the storage, I talked to the clerk about the closing process. I went to the locker, they had a red lock on it, I had to go back to the office to ask them to remove. My questions are: 1) why the lick wasn't removed after I paid. 2) when I talked to the clerk, how come she didn't see that the lock was there and offered to remove it. 3) If I had cut the lick was I going to be charged?

Rating:

5.0

Very friendly... and very intoon with your needs !! best place I have ever rented from !!

Rating:

5.0

Very prompt and excellent customer service!!!!

Rating:

5.0

Alfonso and Chrissy were professional, courteous and extremely helpful! Would highly recommend this location!

Rating:

1.0

Unloading service was poor. They dropped boxes and kept heavy boxes on light boxes and even if the boxes were marked to show the way up, they placed it upside down. They did not care about the items. Uhaul office Staff were unable to reach on time.

Rating:

1.0

Do not allow customers to make reservations and not honor them. The worst customer experience I have ever experienced. My truck was not at the ROMEOVILLE location nor could I drop off the truck at the location reserved. I was paying movers to sit and wait for the truck to arrive and had to pay for additional gas since we had to return the truck back to Romeovilie instead of the reserved drop off location. The manager did not care to solve the problem she just wrote it off.

Rating:

5.0

I had a really good experience

Rating:

5.0

Umm I would like coffee and a sitting area. Would be nice. Visit extra space storage in Bolingbrook right by the expressway check out their set up where you sit and they have coffee there for you really nice set up brand new spot I think you all would benefit from having something like that to.

Rating:

5.0

Staff was very pleasant to work with!

Rating:

5.0

I used a 12x6 trailer. It work perfect. Zero issues. But when I unhitched the trailer in the parking lot, it kept rolling forward due to the pitch of the parking lot. Employees are forced to use rocks ( as I did) to keep the trailer from rolling. You definitely need wheel chocks for all the trailers at this locations. I mentioned it to an employee and they said U-Haul does not provide them for the location. I think it would be safer than using rocks. This is definitely a safety issue that should be addressed.

Rating:

4.0

Have an alert system on the door so when a customer enters it sounds for the associate who may not be at the desk. The customer should not have to walk around looking for the associate.

Rating:

2.0

Too much not understanding the SOP for uhaul, Was sold a unit that was already being used, had to wait 2 day before I could put anything in it, also no carts to help with very heavy boxes. That was the worst. But the girls at the desk did a great job.

Rating:

5.0

Very smooth operation. Friendly and helpful staff. I highly recommend this location.

Rating:

5.0

Go

Rating:

5.0

Lady at the front was nice and got us in and out quick

Rating:

5.0

Very easy and convenient.

Rating:

1.0

Giving this location one star is being generous. We had a 7am reservation no one showed up till 730 and when Chrissy got there she said I'll be right with you and left us standing outside another 10 minutes with no apology what so ever for not opening on time. She offered us a discount on the mileage rate but that was all she would do for our inconvenience. Her attitude and customer service was appalling, she never once smiled and acted like we were a bother. When we returned our truck we waited 10 minutes in the vehicle for someone to come out which is what we were instructed to do and no one came. We went in to the facility and there was no one behind the desk, they were in the office talking. Lamontae finally came out and acknowledged us and took care of the return finally. Chrissy came out of the office irritated with us and said she was talking to him in the office that's why no one was there to wait on us. We did say how displeased we were with the customer service and how Chrissy never apologized for being late and she became very aggressive and started yelling at us and saying how she did say sorry , she was extremely unprofessional yelling at a customer . I am sorry to say we will not ever be using this location again and probably not using U haul services either. We have other choices and we will find places with better cusomer service.

Rating:

4.0

There was no receipt to my final check out

Rating:

2.0

Booked it well in advance. They tried to cancel booking on me 2 hours before pickup and then backed off when I was unhappy. Showed up and 2 trailers were sitting there in size I ordered. First one was defective so when hooking up second one, staff member’s “baby mama” drove in and started cussing at me and claiming that I was at fault for keeping her man at work. Read me the riot act. He said nothing to her to stop it. Dropped off trailer on Sunday and he was much nicer bc boss was there. Now I’m getting charged an extra day of rental when I returned trailer on time. Would not recommend this location!

Rating:

5.0

Nothing, It was great

Rating:

5.0

Have at least 2 people working , especially on Saturday,

Rating:

5.0

Very nice and friendly staff and knowledgeable.

Rating:

5.0

Quick service!

Rating:

5.0

Excellent service in this location

Rating:

4.0

Personnel were very courteous and helpful.

Rating:

5.0

Convenient, safe place and customer service is amazing. Highly recommended!

Rating:

4.0

I was told there would be a free lock left in the unit so I didnt bring one. Unfortunately there was no lock And I was forced to go home and get one, leaving my full unit unlocked with my belongings for almost an hour.

Rating:

5.0

Staff was completely helpful & they made the rental process run smoothly & efficiently!

Rating:

3.0

No

Rating:

3.0

Most of the times that we came to access our storage unit, there were rental trucks blocking access. The staff was always helpful in moving them out of the way, but was still an inconvenience.

Rating:

2.0

They told me my payment was 130 dollars a month but when they got my things in ther the bill went to 170 a month then $179.95 I was stuck just wanting you to know how I was treated

Rating:

5.0

Everyone was curtious and helpful highly recommended it

Rating:

1.0

I closed my storage and now they say I owe over a thousand dollars and I got my stuff out last October what is wrong with them I’m really upset about this

Rating:

4.0

Office was super helpful but Uhaul policy is not fair and punishes early move outs. I will not use Uhaul storage again. I will use a storage facility that prorates it’s fees.

Rating:

3.0

When exiting my storage space I needed 3 additional days past my billing cycle to occupy the space before my move. Unfortunately I came to find out that Uhaul will not prorate you storage space but they will charge another month of rent no exceptions. When speaking with the manager her response was it was company policy there was nothing she could do. I paid the additional month’s rent but This caused uhaul to lose my business when needing to rent a long term storage space after moving into my new home.

Rating:

1.0

Units do not have alarms which is why I moved out. I paid for an armed unit and got ripped off for 3 months. The door sensor is installed but not wired up to anything. I told the store manager this when I first noticed it and nothing was done. She told me the units don't have to be individually alarmed because they have cameras. No need to ever use the key card to go in or out of the facility because one, the cards don't arm or unarm anything because the sensor is not hooked up, and two, the front gate is always open. I also told my concern about the front gate to the store manager and nothing was done about this either. I rented a truck for 7 am and no one showed up to open the store until almost 7:30. Then, the truck had ABSOLUTLY NO gas in it. I had to put gas in it before I could even drive it anywhere. I opened a ticket with customer service 2 months ago about these issues and nothing was done so I moved out. I wont be using U-Haul anymore.

Rating:

4.0

Great works really pays off keep up the good work

Rating:

5.0

Staff was very helpful

Rating:

3.0

The unit I reserved with customer service was a 5x9. When I got to the facility they didn't have that size available so now we have to pay more. I would think your systems would communicate more accurately.

Rating:

5.0

Friendly staff

Rating:

5.0

Outdoor storage unit more than adequate. No issues with insects or rodents. Secure and convenient, would rent again and recommend.

Rating:

4.0

I would have liked the security gate to be able to close after business hours.

Rating:

4.0

If you can do 24/7 access

Rating:

5.0

Does the front gate ever close?

Rating:

5.0

Would like too see more carts available for use.

Rating:

1.0

Uhaul corporate must audit this uhaul franchise in Romeoville. It's a disgrace to your business. I have 2 storage to this facility but I decided to transfer after a month of poor service. Their office always lock even in business hours. You need to call and wait for 10min before the manager opens the door. The guy who cleans the storage is so rude yelling at the customer. He also cover up the manager every time you wait for the door to open. The store also opens late. It's good thing that's there 4 more storage place around the area so we can easily escape to this poor managed storage I'm also putting up a review on yelp to save customer from this storage.

Rating:

5.0

Staff was always very friendly and helpful!

Rating:

5.0

Thanks guys. You all were nice and helpful from beginning to end. Best!!

Rating:

4.0

Our storage space was clean and ready for us. All personnel were friendly and helpful.

Rating:

5.0

Staff and location are great. Everything is secured and well kept. The staff is tremendously helpful and willing to answer all questions without issue.

Rating:

5.0

Great experience!

Rating:

1.0

My code never worked, there was hardly ever anyone there when I needed them to fix my code. There was multiple times I could just not access my unit. Also I was told when we first rented that there was rodent control in this facility and that was untrue. 90% percent of my things were destroyed by water and or rodents inside the unit. I would not recommend this place to my worst enemy

Rating:

1.0

I lost the key to my uhaul lock which was purchased at U-Haul at this site. The huge employee told me they would not be able to remove the lock for me and I would need to call a locksmith. I already rented a U-Haul truck and was committed to a 100 mile drive and had to wait 4 hours for a locksmith in 100 degree temps to get me into my storage facility because the man at the office refused to help me and said they no longer remove locks. Turned out to be a miserable 100 degree day. I would never rent from U-Haul again after this. I'm sure he was just not wanting to go out in the heat because of his enormous size.

Rating:

2.0

Wasted over 1 hour trying to access & locate the actual storage unit. When asked for assistance the guy working the desk became upset with me when I asked him for help. The customer service is extremely poor at this location & it gets worse when you ask for help. They act like it's a huge burden for them to actually get off their chair to come & help. Instead they get angry with you & you get an attitude instead of help. I'm specifically referring to the young fellow who was working at the desk. It seemed like he was new cause the lady it seemed was training him when we arrived but she wasn't there at the time I asked for help. I don't appreciate getting yelled at for asking for help especially as I'm a paying customer & by the way I don't have a photographic memory. You know the process since you work there & I'm a new customer there & so this was totally unprofessional the way your staff member guy treated us. I'm being kind by rating you 2 stars because I really want to rate you 0 stars. I hope this can be a learning experience for the young fellow who was reluctant to help & showed a lack of customer service skills.

Rating:

5.0

Jessica was extremely helpful. Made the whole process very easy.

Rating:

5.0

Excellent service. People very helpful, courteous and cooperative. Pleasure to do business with them.

Rating:

5.0

Staff went over and beyond to assist me.

Rating:

2.0

We've rented several trucks and two storage units from this location. Pretty much every time we came to our unit, we'd have to go into the office as our gate entry code would stop working. Even if we visited multiple times per weekend, it didn't seem to matter. The staff did their best to help but this was very frustrating. The last few truck rentals we had were also a challenge. We arrived for our reservation but the office was empty and no one was answering the phone. We waited 30 minutes before someone was finally able to assist us. We cleaned out our storage unit on 2/2, but I was still sent a bill with a late fee on 2/22. We had informed the office three separate times that our unit had been cleared, well before the next payment was due. I had to spend another half hour on the phone with customer service trying to resolve the situation. Overall, we appreciated the staff and their efforts but will probably not use this location again.

Rating:

5.0

Could you please email a copy of my receipt for rental. They said they did, but I didn't get it. Thanks!

Rating:

3.0

It was so hard to get a hold of anyone at this location.

Rating:

5.0

Excellent Service. He was Friendly, Efficient & Knowledgeable. He Checked on Us 2. C If everything was Alryt. . . . . Very Thorough. We were Very Satisfied with Him & We Thanked him 4 His Thoughtfulness. Great Employee. . . . Great Employee!!!

Rating:

3.0

U haul truck should have been cleaned in the back needed sweeping

Rating:

1.0

17 hour drive from Florida to Lockport in the rain Drivers side inside leaks bad 9 hours of rain I kept haveing to pull over install more rags to stop lots of water from raining on me inside the cab. I was charged $25.00 for leaving a messy cab... not exceptable I would like my $25. Credited back to my account Will not recamended the Romeoville location to anyone B I equipment as well as the Deltona Florida locations were very helpful and accomadating

Rating:

1.0

This place stole out of my storage and blamed me for not locking my storage door which was completely false Things was stolen out my storage. I couldn't get in or out of my storage because their system was always down so I couldn't use my code to get in and of the gate. No one was never there to help the customers. They never answer the phone. I truly believe this location should get closed down.

Rating:

1.0

Romeoville location never answers their phones. They left me a vague voicemail about my unit (during a day with high winds) which made me believe my unit got damaged, my husband and i spent all our time calling them while at work, and on the drive to the unit. I also signed up for automatic payments, and they didn’t processes that in my account, so they changed my gate access code and wouldn’t let me in. i would NEVER recommend this uhaul.

Rating:

4.0

Staff was very helpful. Have noticed rodent droppings in locker when checking on my property. Would suggest using more traps and bait to catch rodents.

Rating:

5.0

Llegamos un poco tarde y no teníamos acceso a las instalaciones y una trabajadora de nombre Michel nos atendió muy amablemente con el consentimiento de la Manager , pues ya era tarde y no sabíamos cómo entrar . Fue muy amable de su parte , teníamos todas las cajas en el vehículo y teníamos que dejar el vehículo ahí . Muy amable y excelente SERVICIO .

Rating:

5.0

The property manager is very professional, friendly, polite and just delightful.

Rating:

5.0

The property manager was excellent, very friendly, professional and helpful. She deserves 100 stars. The best customer service I've received in a long time.

Rating:

5.0

All of my boxes were wet/damp and falling apart when I moved out. We only had our stuff in there for 3 months. Anything fabric has a mildew smell and I had to remove mold from several pieces of furniture. I would hate to have lost everything if I had to keep it in there longer. Not sure this is normal or not for storage. But it did add extra hassle, work, time and money onto our move that I wasn't expecting. Were still washing laundry and cloths that smell of mildew from the storage unit....a week later. Staff was amazing from start to finish.

Rating:

5.0

Excellent customer service

Rating:

5.0

I haven't moved from your UHaul. I just moved in the same aisle just a different locker # 107. Thank you

Rating:

4.0

Very friendly staff!! We were pleased with the maintenance of the facility and the fact that weather and pests were not a problem the entire 8 months we kept belongings there. The only drawback was that we moved out at the beginning of the month and could not be prorated for time already paid for

Rating:

5.0

All was done well.

Rating:

4.0

I just thought that if you cleaned out the locker before the due date you would get the balance back

Rating:

5.0

Very helpful staff 👍

Rating:

1.0

I rented a truck so that I could get a free month of storage. Before my month was up, I let them know i wouldnt need it anymore and they said it was settled. Their staff billed me anyways. Awful.

Rating:

3.0

Thanks for the service and help.

Rating:

5.0

Service was very good answered all my questions very pleasant people at the desk Thanks

Rating:

5.0

Thank you all so much for all the help. Finally my daughters n our doggies have a home . It was So nice off your staff that the made this bad experience a little better.. Thank you alll 🙏🙏

Rating:

5.0

Excellent service

Rating:

2.0

Very slow response from the people working the desk.

Rating:

1.0

Bad management n service I won't rent there again sorry

Rating:

5.0

Rafael was very professional and knowledgeable patient. Very Busy Four workers in a small room Phone calls training I would of had one of the workers outside cleaning instead of sitting in the lobby

Rating:

4.0

Front desk person was courteous and helpful but could probably use more help.

Rating:

5.0

Rafael was very nice and it didn’t take long for me to get the rent the truck n the storage unit. I even made it to work on time .... thank you for all your help n patients.....

Rating:

5.0

Great service and dicen prices happy to have a U-Haul in Romeoville more convenient for all the community I will referred Family & Friends

Rating:

5.0

Muy buen servicio y el personal muy amable

Rating:

4.0

Everything was great except when I got to unit. I opened the door and the door wouldn't stay up. So I push it harder and the door came off track and took me 20 minutes to fix it.

Rating:

2.0

When I signed up for space, I was told that I would be able to have my payments prorated depending on when I moved out of the unit, they didn’t get prorated and I still haven’t received a call.

Rating:

1.0

Will call you every day to tell you to pay your bill, but wont call to confirm the unit is closed out. They were waiting for a new month to hit so they could charge me again. Garbage garbage garbage.

Rating:

5.0

The guys were very accommodating very friendly and very helpfulI couldn't have asked for better service on a very stressful day for me.

Rating:

4.0

.

Rating:

4.0

I was in and out, not a problem with getting the equipment I needed. I had to wait for my place in line, but we're don't you have to do that.

Rating:

2.0

In July, when we started using our locker, We had ants in our locker and they contaminated many of our boxes. During the road cons When I told the staff in July they just shrugged their shoulders.

Rating:

5.0

Your office team & staff did an excellent job! We will definitely use you again!

Rating:

4.0

The employee were helpful and accommodating. Nice folks.

Rating:

5.0

Good service. Helpful.

Rating:

5.0

The transaction went very smoothly and the customer service was excellent.

Rating:

5.0

N?A

Rating:

5.0

I had a good experience. My only issue is that work was being done on the property so the gate to get in was never closed and the door closest to my unit was broken so anyone could open it.