Customer Reviews for U-Haul Moving & Storage of Roseville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Roseville

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Brendan M.
Rating:

Well oiled machine, very easy rental and return.

Dominic R.
Rating:

Customer did not leave a comment.

Phillip S.
Rating:

Well for starters I recommend asphalting the whole area and some concrete work also. Gravel is fine but most people frown on it.

Sergio B.
Rating:

Customer did not leave a comment.

Michael P.
Rating:

The online process was everything other than easy or efficient. The woman customer service agent was AWFUL!! Rude and unhelpful. I did the mobile procedure because it was supposed to be easy. Not easy and not simple. The staff at the site was polite but they are understaffed.

Carlos R.
Rating:

The service is always great.

Abdollah S.
Rating:

Customer did not leave a comment.

Angela H.
Rating:

Customer did not leave a comment.

Katrina H.
Rating:

Though I did not receive my final bill thru my email.

MEGAN B.
Rating:

Customer did not leave a comment.

Brando G.
Rating:

Great staff. Excellent clean equipments

Martin K.
Rating:

Customer did not leave a comment.

Robert A.
Rating:

No comment, at this time. Thank you,U-Haul Co.

Jon G.
Rating:

Customer did not leave a comment.

Andrew C.
Rating:

Customer did not leave a comment.

Roy A.
Rating:

Customer did not leave a comment.

Ellaine P.
Rating:

Customer did not leave a comment.

Jerry W.
Rating:

Awesome customer service, location is great.

Gloria H.
Rating:

The staff is efficient, friendly, and helpful. No improvement needed.

John M.
Rating:

When I made my return, the sign said to wait, so after minutes I went in to the office and waited again. POOR return service !!!

Antonio R.
Rating:

Customer did not leave a comment.

Bradley S.
Rating:

Customer did not leave a comment.

William B.
Rating:

From my point of view your facility and management are just FIRST RATE. I was just a voice over the phone from Colorado coming out to move my mother in law from Sun City to the Commons in Roseville, CA. I was called back by a manager who said he was going to refer me to Mo. Not sure how to spell his name. But Mo called me back and walked me through all that I needed to know and much more on getting the right Uhaul Truck for the job. Where to go and who to ask for. His help was invaluable. I couldn't have done it with out his help. We went to center and all the employees were very friendly and very helpful along with courteous. I have recommended UHAUL on several occasions to my friends and relatives. Based off my experience. Please pass this along to Mo and others who are in the Roseville Auburn area management structure.

Carol L.
Rating:

Staff was extremely helpful and professional.

Jesus C.
Rating:

Gave me a trailer fresh out of their maintenance garage with a flat tire. Had to call road side assistant after and ended up waiting over 60+ mins to get it repaired and threw me back on my destination time and customer service never told me a set time to return the trailer on the due date and ended up paying 30 dollars out of pocket for late return.

Cyrus M.
Rating:

Find a way to reward good employees more. These guys work their asses off and provide really good service.

Katherine P.
Rating:

I called for a reservations I stated that I wanted the truck for 24 hours and when I got to the location I was told that it was for 15 hours?? I was then offered a one way rental at a higher cost - The young man that help was very nice and courteous, but I felt like I got a bait and switch from U-Haul. My rental cost me double!!! NOT COOL

Elizabeth M.
Rating:

Customer did not leave a comment.

James M.
Rating:

Doing rental thru app was horrible experience!

Vivek P.
Rating:

Customer did not leave a comment.

Raymond L.
Rating:

Customer did not leave a comment.

Christopher C.
Rating:

Customer did not leave a comment.

Brian S.
Rating:

Customer did not leave a comment.

James B.
Rating:

Great experience.

Michael F.
Rating:

More preventative maintenance on trailers.

Russel A.
Rating:

Overall, web-based and smartphone-friendly features worked well. Phoenix dispatch and Corporate were responsive and helpful in transit. Transport worked seamlessly. Would have appreciated a heads-up that I could not purchase insurance at an intermediate location once I had taken posession of the truck.

Robert B.
Rating:

Drop off was very quick. Thanks

Dana L.
Rating:

Customer did not leave a comment.

Stephen Z.
Rating:

Customer did not leave a comment.

Bradley B.
Rating:

Customer did not leave a comment.

Nora A.
Rating:

To start off I was given a very dirty old truck. It had 146k miles smelled like crap. It was very loud. I put gas and returned the car as much as it was when I received it. I was still charged $19 extra which was ridiculous. To top it off I got the truck on Tuesday and 12:15 and said I would bring back and 6pm the next day. That same day around 5pm I called and said shouldn't it be 24 hour rental and can I just return the following day?.. The guy who answered said usually weekends they don't since they are busy but since they were not busy and it was a weekday, that we can return the truck by 12 the following day.. well when my husband went to return it at 11 am the following day.. They tried to charge him an extra day. My husband had to argue with them . This is completely ridiculous!! They need to have everything in order and not say things and do other things differently. They should notify other workers there or have notations on paperwork so nobody has to go through this horrible ordeal. I am very dissatisfied! I shouldn't of had to pay $123 plus be told that I'm going to be charged an extra day.. and I see another $90 charge that I have no idea what the hell is for. I am going to take this further. This is very bad!!!!

Robert P.
Rating:

Great staff

Jason L.
Rating:

Michelle is awesome!! She always takes great care to make sure everything is easy and expedient. And she runs a great crew!!

Randall B.
Rating:

Your online self-service feature would be great if it worked. Stood in line behind 10 people and went through the self service app. It gave great directions to my truck. Got out of line to find out that my truck wasn't there. Got back in line 6 places behind where I had been. Frustrating. Then they told me it only works when they have time to set it up. Should have told me that online.

Jonathan P.
Rating:

Customer did not leave a comment.

Victor S.
Rating:

Customer did not leave a comment.

William D.
Rating:

The truck ran well and was perfect for the job. It was missing the dome light in the cab, a small inconvenience. I could not figure out how to turn on the light in the box and thought it was part of the missing dome light. on return the guy showed me how you move the rheostat wheel up and have it click on. It would have been good to have a sticker there. Again, where we were loading had good lighting so it wasn't a big problem.

Sarah D.
Rating:

Customer did not leave a comment.

Julie D.
Rating:

Great customer service!

Wayne M.
Rating:

Scared me when I was told a truck may not be available, after we had reserved online, and called the day before to confirm. It worked out, but reservation should always be honored.

Maella H.
Rating:

Customer did not leave a comment.

Elaine J.
Rating:

Customer did not leave a comment.

Paul C.
Rating:

Reservation clerk was most helpful as well as desk clerk, who explained all details and was helpful in navigating on line website.

Steve H.
Rating:

Customer did not leave a comment.

Brian D.
Rating:

I rent trailers regularly from U-haul. Usually from the Wills Rd. Location. Rarely have I had any problems.

Robert L.
Rating:

Friendly and well staffed, unlike the pick up location. Very thorough return check which took longer than it should have because, of course, I didn't have the dolly that the people at Short Stop didn't give me.

Harold K.
Rating:

Customer did not leave a comment.

ALEXIS O.
Rating:

Customer did not leave a comment.

Julian A.
Rating:

Customer did not leave a comment.

Kami K.
Rating:

Thank you for providing EXCELLENT customer service!

James C.
Rating:

Customer did not leave a comment.

John W.
Rating:

Best it can be at the location. The staff was friendly and professional. Highly recommended.

Bryan D.
Rating:

Great service. We were able to get all the junk out of our garage. Do yourself a favor and make a plan. We also picked up some stuff we'd ordered from the store. Small price to pay for clearing stuff out!

Brian E.
Rating:

Made phone reservation with person who was courteous & pleasant. All people at site were friendly & helpful. Good service & equipment.

Francis E.
Rating:

Great guys. Excellent services.

John N.
Rating:

Renting from the facility on Wills Road was very easy. Each step of the process from picking up the van to return was quick and efficient. The movers from Top Shelf Movers were very helpful and courteous too. Thank you.

Jarrod W.
Rating:

Customer did not leave a comment.

Sterling G.
Rating:

Customer did not leave a comment.

Bradley L.
Rating:

Great quick experience, friendly helpful staff. Truck drove great too!

Daniel G.
Rating:

I wish I knew the name of the gentleman who helped me but I'm sure you can look it up. He was great! Got me in and out and explained everything. What more do you want?

Edward H.
Rating:

people who work there are very nice to do business and are very helpful

Robin F.
Rating:

Customer did not leave a comment.

Tom C.
Rating:

Customer did not leave a comment.

Rebecca A.
Rating:

Absolutely nothing🤗

Joseph M.
Rating:

Customer did not leave a comment.

Christopher L.
Rating:

The pavement really needs some attention. There are numerous potholes all over which can do damage to customer vehicles, and the rentals.

Keith S.
Rating:

Really terrific customer service!!!

Jeffrey J.
Rating:

Customer did not leave a comment.

William D.
Rating:

Great selection & availability, and staff does a good job of getting you out the door as quickly as possible. Can be very busy weekend mornings, but that speaks to the success of this location. I pass by several other locations to get to this one, as they have never let me down!

Ryan D.
Rating:

I've used this location a few times and haven't had any issues. The trailer lot is a bit muddy, that's really the only improvement I could suggest.

John G.
Rating:

Customer did not leave a comment.

Lindsay C.
Rating:

Have been coming to this location for years. The current crew is the best!

Vincent C.
Rating:

Customer did not leave a comment.

christopher R.
Rating:

Lack of information when it came to debit card and the forced deposit

Leticia V.
Rating:

Customer did not leave a comment.

James S.
Rating:

I filled out the on-line 'pre-check out' paperwork in the hopes it would shorten the time it took to hitch the trailer I rented and get on the road. However, it didn't. It seemed the counter person (very nice and helpful) still had to go through the same issues, again. The counter person, did however, see there were three customers waiting in line and called for backup. Two additional people showed up quickly. Nice! Out in the yard, Larry hooked the trailer to my car. He was pleasant, competent and helpful. He noticed my wire harness adapter was not seating well and my tail lights were flickering. He tested the adapter - it was OK, then ensured the adapter was seating properly and secured it. I had no further issues with the lights. In all, my experience was about as good as it could be with the exception of the duplication of effort on-line and in person. The trailer performed safely and efficiently. So, see you next time UHaul!

David S.
Rating:

Customer did not leave a comment.

Ernest K.
Rating:

Everything went very smoothly. All the staff was courteous and prompt. Very good experience.

Don U.
Rating:

The problem was with the reservations. I extended my use of the trailer but somehow they guys where I returned it didn't get the message. A guy called and threatened me with a $50 extra charge since I didn't return it on time. And they insisted I had to return it because it was being rented out the next day. I was 300 miles away. I told him I extended the rental and it was his problem. He said, no, it's YOUR problem. I had to call back and extend it again. I ultimately wasn't charged extra other than the normal charge, but it was upsetting. I had no problems when I returned it, except they did want me to back up the trailer to the shop and that took a while since it's hard to see where it is. My daughter also returned a trailer and she had to back it up, which she had never done. I suggest they make some changes there.

Michael R.
Rating:

I was traveling from Sacramento to Reno unfortunately there was a snowstorm on the summit thankfully I was able to get through however it would have been nice to have the option of renting tire chains for my trailer.

Kenneth M.
Rating:

Grounds are very rough to drive on. Big holes,water and generally unmaintained.

Griffin H.
Rating:

Customer did not leave a comment.

Giulia L.
Rating:

Michelle was very easy to work with. I asked to bump up my reservations and she didn’t hesitate. She was extremely accommodating and friendly! I was pleasantly surprised. Upon returning was super easy and the gentleman helping me was very friendly.

Richard B.
Rating:

In the time that i had the truck, I got 6 phone calls telling me it was returned late.

GLENN T.
Rating:

Customer did not leave a comment.

Hazel M.
Rating:

Customer did not leave a comment.

Susan R.
Rating:

Very efficient, pleasant personnel.

George M.
Rating:

Gabrial was very professional and helpful

Wade B.
Rating:

Fill in some of the pot holes in the storage lot. What a mess!

Paul M.
Rating:

Check trucks better

Jim C. | Overall Experience |
Rating:

Everyone was helpful and friendly

Kevin T. | Overall Experience |
Rating:

I took receipt of a Uhaul Box and did not visit the site, however the team was excellent on the deliver and pick-up. Communications were GREAT and the team was very friendly. WELL DONE.

Georgia V. | Overall Experience |
Rating:

I did not see the facility as my u boxes were delivered to my house, but everything was great

claire r. | Overall Experience |
Rating:

I got exactly what was expected and paid for.

Srinivas M. | Overall Experience |
Rating:

friendly and helpful staff.

Harry P. | Overall Experience |
Rating:

Thank you

Stan H. | Overall Experience |
Rating:

I never set foot on the Roseville facility, but I dealt with Kyle on the phone several times. He was friendly and very helpful. I had talked to, I believe 3 different people. give Kyle a raise! SDH

No reviews have been submitted for this location.

Back
To Top