Customer Reviews for U-Haul Moving & Storage of Roseville

16,741 reviews

111 Wills Rd   Roseville, CA 95678
(Atlantic St & Harding Bl, Southwest corner of freeway)

(916) 780-7588

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(916) 780-7588

111 Wills Rd
Roseville, CA 95678
(Atlantic St & Harding Bl, Southwest corner of freeway)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MAX C  |  First Impressions 
Rating:
5.0

try to have more than one employee at the desk/register available to help customers (sometimes there's a long slow line)

Tom G 
Rating:
5.0

Customer did not leave a comment.

Roger M 
Rating:
5.0

I love U-HAUL

Martin K 
Rating:
5.0

Nothin. Sara was great

Patrick F 
Rating:
5.0

Outstanding customer service and excellent equipment - who could ask for more!

JEFFREY I 
Rating:
5.0

Happy

Jim A 
Rating:
5.0

Customer did not leave a comment.

Charles B 
Rating:
1.0

Although Sarah the manager was helpful the experience was poor. The previous day I had called and reserved a trailer and was told by Rudolpho that someone from U-Haul would call me back that never happened and I missed my deadline for transporting a vehicle. Then when I went to the Roseville location. There was a line of 9 or so people in line that were all frustrated because they had been told that the computers were downs i ended up waiting at least an hour and a half just to pick up a trailer. Then when I went to return the trailer the yard help was rude. There was a man there barking orders at me where to park. It’s obvious that the layout of the park lot is not conducive to a free flow of customers coming through and dropping and picking up. And to make things worse they have all of the trailers in the slopes part of the parking lot and the trucks on flat ground which makes it more difficult to pick up and drop off trailers. The trucks that have “PARK” or parking brakes should be on the sloped area and the trailers should be on flat ground. This is just plain common sense. The tad person was rude banging on my truck window while I was on a business call. This was by far my worst experience at a U-Haul facility.

CHRISTOPHER M 
Rating:
5.0

Great service thank you

KENNETH M 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN T 
Rating:
5.0

Customer did not leave a comment.

DANA D  |  Overall Experience 
Rating:
5.0

Justin and Sara went above and beyond to take care of their customers today - the system crashed and they had to input everything by hand which was a huge hardship but through it all they stayed friendly, calm, and professional. Great team and its service like which keeps us coming back! Thanks-

jeff i 
Rating:
1.0

The system was down and it made me run way behind on schedule.

Miguel J 
Rating:
5.0

Customer service was excellent! Thanks!

Joshua B 
Rating:
5.0

Customer did not leave a comment.

Diallo B 
Rating:
5.0

Customer did not leave a comment.

ERIC L 
Rating:
5.0

Customer did not leave a comment.

COLINE D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George C 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S 
Rating:
4.0

Customer did not leave a comment.

Lisa M 
Rating:
5.0

Customer did not leave a comment.

JACOB Y 
Rating:
4.0

Customer did not leave a comment.

Jay S 
Rating:
5.0

Customer did not leave a comment.

David E 
Rating:
2.0

Again, only one staff member on duty for such a large facility. And, again, the line out the door. They tried to charge a late fee even though I had been given an extension. Cindy helped me out. She was very helpful. Uhaul, let's do better with scheduling. Also, give your local staff authorization to reverse errors, especially when less than $30.

William H 
Rating:
5.0

it may be slow at times due to having one person working the front desk and the same person hooking up trailers.

kongpheng v 
Rating:
1.0

first you have away my equipment.... then when i came to return i washed for quite awhile before going inside to get help... the bad part was that at least 4 employees walked right by me without offering help. i think you guys have got way too much going on and everyone is just trying to sell the storage units... maybe you should get rid of the equipment side and just do that

Michael R 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

Customer did not leave a comment.

SCOTT C 
Rating:
3.0

Truck side mirror would not stay in position I had to stop and adjust many times during my 300 mile trip

Gary D 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS B 
Rating:
5.0

Customer did not leave a comment.

Alexey S 
Rating:
4.0

Customer did not leave a comment.

Caitlin P 
Rating:
5.0

Customer did not leave a comment.

Lissette T  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kim H 
Rating:
5.0

Customer did not leave a comment.

dale s 
Rating:
5.0

Customer did not leave a comment.

Jauna M 
Rating:
5.0

The door of our trailer was too narrow. We should have been questioned by our clerk about the size of what we were moving, not just the weight...

Francis W 
Rating:
5.0

Don’t know how this could have been better!

Ken H 
Rating:
5.0

Customer did not leave a comment.

David A 
Rating:
4.0

Customer did not leave a comment.

Don P 
Rating:
4.0

Convenient location but lack of staff. Took 10+ minutes for me to find someone to check out (there was nobody in the office I had to ask someone who was working in the trailer hitch install area eventually)

Matthew R 
Rating:
5.0

Customer did not leave a comment.

Lori A 
Rating:
5.0

They staff is friendly and helpful. I definitely would recommend them to a friend.

Alan O 
Rating:
3.0

We were charged an additional fee for mileage, not sure why when we were supposed to to get an extra 50 miles free of charge

Patrick L 
Rating:
3.0

The U-Haul system is often down. It would be good to see some sort of upgrade to prevent this from happening regularly as it greatly affects wait times and staff is very stressed out when it happens.

Molie T 
Rating:
5.0

Customer did not leave a comment.

Ruben R 
Rating:
5.0

Customer did not leave a comment.

Alexei L 
Rating:
5.0

Customer did not leave a comment.

Mark G 
Rating:
5.0

Customer did not leave a comment.

Cara A 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S 
Rating:
4.0

Customer did not leave a comment.

EDWARD M 
Rating:
5.0

Customer did not leave a comment.

JILL M 
Rating:
5.0

Customer did not leave a comment.

Nancy C 
Rating:
3.0

Instead of answering yes or no, maybe would work as a response! The location and rental wasnt "bad" i was just surprised at how un-caring the employee was.

Rondi L 
Rating:
5.0

Manager was great help.

Peter W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

EFFIE G 
Rating:
5.0

Customer did not leave a comment.

Fredi A 
Rating:
4.0

Customer did not leave a comment.

Earl M 
Rating:
5.0

The manager of this facility was fantastic, I needed to have a trailer and the blinker was not working. She determined it was a bad fuse in my car and was able to assist so that I could use the trailer. She is why I will continue to use this facility.

Mark w 
Rating:
2.0

Ton of hidden fees. Unaffordable pricing. 34 miles local for a couple hours $100 plus

Mason T 
Rating:
5.0

Doing just fine.

MICHAEL T 
Rating:
5.0

Customer did not leave a comment.

MICHELLE B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Randy C 
Rating:
5.0

Customer did not leave a comment.

Tiffany A 
Rating:
5.0

Ok

Gary V 
Rating:
5.0

I was very pleased with my inside storage unit. It had easy access for cars and trucks. Was air conditioned, and they provided lots of dollies to use. Plus, they have an area where unwanted items can be dropped off or picked up.

Joy G  |  Overall Experience 
Rating:
5.0

The staff was nice and helpful. It was a busy morning, but the staff kept their cool and apologized for the wait. Truck ran smoothly. I was glad we got the 15 footer for one and a half bedrooms. I have already recommended this UHaul location to others.

Joy G 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M  |  First Impressions 
Rating:
1.0

U got my phone number and my email but yet I'm left in the dark about everything

DANIEL R  |  First Impressions 
Rating:
1.0

I arrived an hour early for my rental, expecting to have to beg or wait for it to be ready. It took over an hour just to get to the front of the line. I discovered that their system was down, that it was a normal weekend experience, and that they were renting out trailers and vehicles that were on reserve not keeping them for the people who had reserved them. (This happened to the person in front of me and they didn't have his truck and he had to go to another location to pick one up. NOT A WAY TO RUN A COMPANY! I would not EVER return to this site. When I asked if anyone ever thought to print out a hard copy the night before I was informed that my "Negative Thoughts" were not appreciated and to keep them to myself.

James N 
Rating:
5.0

The ratchet straps needed oiled they were a bit rough to use. The rest of the trailer was spot on fantastic. The computers were offline for hours and although there were frustrated folks in the shop, the team worked efficiently and calmly. They did a fantastic job moving us as quickly as possible.

Peter W 
Rating:
5.0

Great service, friendly personnel, work out with great efficiency.

Gary N 
Rating:
5.0

My last Trying to get through on the phone, it took several calls and a total of 20 minutes to get through to speak to someone somewhere! A clear answer was not given on why I was been charged the amount in question. But on another charge for a flat bed trailer, the service was excellent and all the employees that work there have good customer service!

Miriam M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T  |  First Impressions 
Rating:
3.0

twice i rented trucks and both times gas tank was nearly empty. don't like to rent a truck with empty tank, right off the start getting hit with $200 in gas. why am I paying for $600 for a truck with no gas.

Monir A 
Rating:
5.0

Staff at Wills rd Uhaul in Roseville, Ca was excellent and accommodating. I can’t say enough about the manager - she was top notch. I had a lot if questions and made many calls and she always responded quickly. I had help getting equipment from the Dublin Ca uhaul. They were also accommodating and friendly. The move was from Roseville, ca to North carolina. Pulled a 5x8 trailer. Roseville uhaul was helpful with getting the tow bar and other items ordered. Uhaul in North Carolina was very helpful and drop off was very quick. 5 stars to all UHAUL peeps :)

Janice S 
Rating:
5.0

The staff at this location are great - very courteous and quick to help! The facility is clean, dry, secure, and convenient - everything I hoped for in a storage facility! Would 10/10 recommend

Wesley T  |  First Impressions 
Rating:
4.0

Using phone to scan my DL boss not work very well

Pippin C 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS M 
Rating:
4.0

The furniture dolly was not inside the truck and didn't discover until at our destination.

Maureen E 
Rating:
5.0

Customer did not leave a comment.

Amer M 
Rating:
5.0

Customer did not leave a comment.

SHERI S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff A 
Rating:
5.0

Customer did not leave a comment.

Henry B 
Rating:
5.0

I was pleased with the truck and the customer service I received, and that everything went smoothly. It made a stressful move less stressful.

mark w 
Rating:
5.0

Very friendly and personable - Definitely recommend this site if it is close by, Much better than expected based upon other dealers we have dealt with in the fairly distant past.

Janet H 
Rating:
5.0

Customer did not leave a comment.

ALI R  |  Overall Experience 
Rating:
5.0

Easy pick up and return. The online check in was super helpful as it reduced the time at the physical check in.

Phillip d 
Rating:
3.0

Dropped off at 10 pm. The neighborhood seems a bit sketchy with random people walking around and asking for help.

Florian R 
Rating:
5.0

Todo perfecto

JOSE G 
Rating:
5.0

Customer did not leave a comment.

STEVE D 
Rating:
5.0

Customer did not leave a comment.

Danelle W 
Rating:
3.0

The movers at U-Haul record me recommended me to had not used any of the blankets and ruined my brand new Samsung tablet refrigerator broke my Milwaukee cordless mower damaged my bronco top and there was other things broken as well. It’s all on video and pictures as we unwrapped it I was nice to leave to get them pizza because the gentleman that showed up said he worked for U-Haul and he does the moving company and I did not need to be there. He knew what he was doing. Apparently, he did not messaged him and they just laughed at me and said that’s what you buy insurance for and I did buy insurance, but no one at U-Haul is willing to help.

JEFFREY L 
Rating:
1.0

Customer did not leave a comment.

Robera M 
Rating:
2.0

Location is easy to see, but difficult to to and from.

Steve R 
Rating:
5.0

Customer did not leave a comment.

Chris A 
Rating:
5.0

Customer did not leave a comment.

ROBERT B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia P 
Rating:
5.0

Shout out to Sara and her team. Nothing but good experiences from move in to move out.

Jeremy C  |  Overall Experience 
Rating:
3.0

Drop-off address was changed and I was not alerted through the app.

Tyler L 
Rating:
5.0

De continuer comme ça car c’est ma première expérience mais j’ai beaucoup aimé votre qualité de travail

Ibrahima k 
Rating:
5.0

Sara Thorn and her team consistently provide excellent customer service!

BARRY J 
Rating:
5.0

I had to store some hibgs gor one month after a long distance move. Everything went great. The staff was very friendly and professional when I moved into the unit, and the facility was in spectacular shape. Clean and climate controlled. I highly recommend this facility for any storage needs.

TIMOTHY C  |  Overall Experience 
Rating:
5.0

Quick, friendly service

Danise J 
Rating:
5.0

Customer did not leave a comment.

David K 
Rating:
4.0

We were given the opportunity to add a 5x8 trailer to our 10’ moving truck rental. We did not realize that we needed to the photo check out process for the trailer (like we did for the moving truck) before leaving the U-Haul lot. It would have been helpful if we were told we needed to do that. However, when I called the U-Haul location back, the rep was very helpful to make sure we completed the checkout process for the trailer.

LINDA O 
Rating:
4.0

Customer did not leave a comment.

Alex S 
Rating:
4.0

Customer did not leave a comment.

Daniel L 
Rating:
5.0

Customer did not leave a comment.

Camilo V 
Rating:
5.0

Excellent customer service as always… Jaxon went above and beyond to help us with our rental even though we didn’t have a reservation - we were in and out of there in less than 5 minutes! Very grateful for this location and the people that work there.

jeff i 
Rating:
3.0

Customer did not leave a comment.

Scott P 
Rating:
5.0

Such a wonderful experience! And free storage for a month with a truck rental! Such a wonderful feeling knowing that I could save a bit. Moving is expensive and exhausting. Sara really made the experience enjoyable. She is extremely knowledgeable and articulate. She made this entire process so easy and comfortable. I really can’t say enough how friendly all the employees at U-Haul are. I picked up at the Rancho location and I literally have never seen a cleaner moving truck!!!!! Again thank you for everyone’s help. I will definitely be letting everyone I know to come to you for ALL their trucking and moving needs! God bless you all <3

Jamie G 
Rating:
5.0

Customer did not leave a comment.

donna C 
Rating:
5.0

Second time renting a truck. They do a very good job there. Staff is very knowledgeable and friendly. I also have 2 rental units on the site. Keep up the great work!!!

Roberto D 
Rating:
5.0

Customer did not leave a comment.

Paige M  |  Overall Experience 
Rating:
5.0

Easy and efficient.

James D 
Rating:
5.0

I moved from a storage right on my street but when there price jumped from $35 to $55 I was ok with that them within in 4 or months it jumped to $98 a month I thought that was crazy, plus there staff keeps changing every 3 months I kept getting different responses to my price questions , so I've rented with many times and thought it time to go back to u haul , im glad I did their new storage units are amazing & beautiful .

ALMA M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

GREGORY W  |  First Impressions 
Rating:
5.0

I was treated respectfully, patiently, given detailed and accurate information, physically shown every step in the process of being able to keep my items safely, & securely stored, tools to aid in that venue including where the bathroom is located, tools that may aid in my storage needs, and the staff & manager were approachable, willing to give me verbal and written contract, easy to understand instructions. They looked for every way to make it adventatious to use their facility, and walked me through the process without hurrying me. It is a exemplary location!

Ingrid R  |  First Impressions 
Rating:
5.0

Even when I cleared out my unit, it was free of insects and rodents, great job!

evelyn m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

pamela D  |  First Impressions 
Rating:
5.0

Overall it was a great experience!

BLAIR M  |  Overall Experience 
Rating:
5.0

Great Customer Service

PHIL L  |  First Impressions 
Rating:
5.0

Using the 1 month free option only - don’t have a need for long term at this time

TIMOTHY D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAWANDA B  |  Online Move In 
Rating:
5.0

Very helpful staff. I like the "re-use" area. Facility very clean. The drive-in area definitely came in handy. Safe environment.

Cynthia P  |  Overall Experience 
Rating:
5.0

Very clean, very nice!

Betty B  |  First Impressions 
Rating:
5.0

It was definitely clean environment. The staff was always friendly and helpful but now I’m just wondering if I do get compensated for the days that I have left on my month to month because I should have money coming back. I’m hopefully I do get money coming back since we stopped the contract midway through the month

JASMINE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie B  |  First Impressions 
Rating:
5.0

Helen the gm in Roseville was outstanding

Fred S  |  Overall Experience 
Rating:
5.0

Thank you. This was an excellent experience!

Tim T  |  Overall Experience 
Rating:
5.0

Sara was amazing. Facility and prices were good.

Trevor P  |  First Impressions 
Rating:
5.0

I have and will continue to use Uhaul for all of my family's moving needs. Uhaul is the best economicaly and all of their equipment is dependable. Go Uhaul!!!!

CHERYL C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEANNE B  |  First Impressions 
Rating:
5.0

This U-Haul is one of the nicest I’ve moved into. Very happy my son told me about this place. I will always remember the kindness given at the front desk. Well worth the wait.

Sharon O  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

HERBERT W  |  Overall Experience 
Rating:
5.0

Amazing customer service! Love this location☺️

Kanajai N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMBAR V  |  Overall Experience 
Rating:
1.0

While closing out my account I discovered the hard way my monthly rent was not pro rated. My bill was auto payed the day before I moved out. I was informed u haul doesn't pro rate my bill and I should have moved out before my bill came due. Due to this strange policy I paid an entire months bill although I used it for only 1 day into my new month.

Larry L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATRINA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica l  |  Overall Experience 
Rating:
5.0

Sara is wonderful as is the staff. Rent here versus all others nearby!

MICHAEL B  |  Overall Experience 
Rating:
5.0

This place has the best staff.

Michelle M  |  Overall Experience 
Rating:
5.0

.

Paul A  |  Overall Experience 
Rating:
5.0

I appreciate the security measures required to gain entry into the building. I feel very safe storing my belongings there.

Nancy E  |  Online Move In 
Rating:
5.0

Manager Sara of the Roseville Wills Rd location is incredible. She went above and beyond to make me feel welcome and gave me a personal tour of the facility and my unit. She took the time to explain everything clearly and is such a friendly and helpful person. She is the perfect manager and a great representative for U Haul!

DEBORAH M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eimelda S  |  First Impressions 
Rating:
5.0

Great service and the facilities are always clean.

Julie M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUSTIN M  |  Overall Experience 
Rating:
5.0

The staff is wonderful the storage place very clean and great security.

Linda S  |  Overall Experience 
Rating:
5.0

First rate storage for sure with good prices

THERESA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZACHARY S  |  Overall Experience 
Rating:
5.0

U-haul has been a God sent! They made moving and storing sooo easy!

shelly M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBBIE L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL A  |  First Impressions 
Rating:
5.0

Sara and her team were very attentive and helpful!

Cary W  |  Overall Experience 
Rating:
5.0

I Love the people at Roseville U-Haul, Sara was so helpful and made the whole process so easy and I totally appreciate that!

shelly M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tatyana B  |  Overall Experience 
Rating:
5.0

Nice & easy great services always

KATHY K  |  Overall Experience 
Rating:
5.0

Sara the GM was very helpful and answered all my questions

Jeannette G  |  Online Move In 
Rating:
5.0

GREAT STAFF

CAROLYN C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Megan A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john f  |  Overall Experience 
Rating:
5.0

Friendly and knowledgeable support.

GEORGE V  |  Online Move In 
Rating:
5.0

24 hour access would be nice

MATTHEW B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tatyana B  |  Online Move In 
Rating:
1.0

U-Haul refused to prorate rent that I had already paid for a unit that I moved out of, but paid for completely through the month. As such, I am not going to be using U-Haul for any of my moving or storage services moving forward. When I had previously used them for the past 20 years.

Jessica L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YANA G  |  Overall Experience 
Rating:
5.0

Every thing was convenient clean nice people above and beyond

MICHAEL C  |  Overall Experience 
Rating:
5.0

U-Haul of Roseville is a wonderful place to rent. Clean facility and Courteous people.

John A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Skyler R  |  Overall Experience 
Rating:
5.0

Thank you it was great

Kelley B  |  Overall Experience 
Rating:
4.0

I thought it was a really good storage and I would definitely use it again and recommend it. Why I didn’t give excellent is because I was supposed to get five dollars off of my bill since I first signed up last year and never got it. I went in multiple times about it and called and it was never fixed.

Alexzandra E  |  Overall Experience 
Rating:
5.0

Great!

TROY S  |  First Impressions 
Rating:
1.0

Office personnel and management was terrible no skills I would never come back to this place again or recommend anyone

SUSANN C  |  Overall Experience 
Rating:
5.0

Good job, thank you so much

NATALYA A  |  First Impressions 
Rating:
5.0

First time using storage units and I was thoroughly satisfied! It took me a bit to understand how it worked but once I got the hang of it, very easy! Very clean and accessible. I will definitely utilize this service again if/when needed.

Joseph R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLEE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin W  |  First Impressions 
Rating:
5.0

Moving You Up Daniel and Vladimir were awesome! Thank you so much for your help!

KIRA H  |  Online Move In 
Rating:
5.0

Larger single units would be helpful instead of trying to rent two to make one Large unit.

Randy L  |  Online Move In 
Rating:
5.0

So clean, cool, and well thought out

JONATHAN M  |  First Impressions 
Rating:
5.0

Jessica & her team has been wonderful! They are helpful, friendly & easy to work with.

Esther N  |  Overall Experience 
Rating:
5.0

I love the idea of pulling into the garage to unload your stuff. That’s such a nice feature.

CHRISTINE V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber H  |  Overall Experience 
Rating:
5.0

Everyone was awesome! Checking in and out was super quick and efficient! Garages to pull into to load and unload were conveniently near elevators. Moving carts were EXTREMELY helpful!!! Would highly recommend to anyone who needs storage!

Ana U  |  Overall Experience 
Rating:
5.0

excellent and friendly service

Antonio C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

YANA G  |  First Impressions 
Rating:
5.0

Storage access availability says 24hrs on the signage but after renting we learned that it is actually 5am - 10 pm. While not technically an inconvenience it is misleading.

KAYLA G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chuck C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas H  |  Overall Experience 
Rating:
5.0

My customer service representative Layla was amazing, helpful and pleasant to work with. I would definitely recommend this specific U-Haul facility.

Andrew C  |  First Impressions 
Rating:
5.0

I believe that the young lady name was Layla she was a god send and she needs a raise she went up and beyond her duties to help with my move

Malisha H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

evelyn m  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joshua F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jefferson V  |  First Impressions 
Rating:
5.0

The manager was extremely helpful and knowledgeable. I think her name is Rodriguez.

wener v  |  Overall Experience 
Rating:
5.0

No issues

SUSANN C  |  First Impressions 
Rating:
5.0

Jessica was very knowledgeable and helpful. Great experience.

Andrew C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANICE I  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R  |  Overall Experience 
Rating:
5.0

This is a well managed facility with knowledgeable and helpful staff. Very clean and accessible. I will return if I need anything from U-Haul

PATRICK M  |  Overall Experience 
Rating:
5.0

The staff were awsome, helpful and quick The only bad thing is not enough staff during peak times so you can wait up to an hour for your rental reservation pick up.

JANICE C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Briana F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID G  |  Overall Experience 
Rating:
5.0

And cheaper than rates in Los Angeles

Tom G  |  First Impressions 
Rating:
5.0

Jess the manager works really hard. Give her a raise :)

MOLLY Q  |  Overall Experience 
Rating:
1.0

If I could give less than poor I could. My unit was robbed. After talking to the police, it is a regular occurrence at U-Haul. When police try to get video footage etc, the management refuses to help. I see people piggyback in on people, and doors not locked during business hours. When the alarms are tripped, they are turned off I assume by staff. You claim to sell safe storage units, not even close. You should be shut down for false advertising and failing to provide what you are selling. This place is a f-ing joke. I would not recommend this place to anyone. I will NEVER do business with this company again.

Manuel O  |  Overall Experience 
Rating:
5.0

Jessica is very kind and very sweet! Treated me very kindly and very professional.

DORIS Q  |  Overall Experience 
Rating:
5.0

The person Layla was so very helpful and knowledgeable about everything. I am so please on how they helped me so much. I will recommend this place to lots of people if they need storage.

JoAnn M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david d  |  First Impressions 
Rating:
3.0

Didn’t like the wired ceiling, rat trap that takes up valuable real estate, & the roll-top door design really kills a not even 5x5x10 feet unit; plus it wasn’t conveniently located for my needs (opposite direction from places I would need to frequent the unit).

Stephen L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

wener v  |  First Impressions 
Rating:
5.0

Super efficient layout of various sized storage units. I love using the drive-in parking where I can unload. I’m in and out quickly. Very good experience. I highly recommend U-Haul for your storage needs.

Alfredo S  |  Online Move In 
Rating:
5.0

The map is confusing, but I did find the unit on the map eventually.

Glen D  |  Online Move In 
Rating:
5.0

Exceptionally clean & well-maintained. Staff was very informative & helpful. Facility is safe & well-secured. Moving in was far easier than I expected: I can pull my truck indoors, there is a huge elevator neat the loading area, & there are plenty of carts available to carry my items to my storage space.

david f  |  First Impressions 
Rating:
1.0

Training must b given on the whole u haul corp bad experience in L A as well got everything wrong from beginning during end & even afterwards everyone weren’t on same page & gave different & wrong info

MARILYN C  |  Overall Experience 
Rating:
5.0

Great service

KEVIN B  |  First Impressions 
Rating:
5.0

"Shout-out" to the staff for their patience and top-notch customer service. Alyssa was wonderful and made sure all information conveyed to me was timely and accurate. Everyone there went out of their way to ensure my move went smoothly. I highly recommend this facility.

JOAN S  |  First Impressions 
Rating:
5.0

They people there are knowable and helpful.

Kathy G  |  Online Move In 
Rating:
5.0

Friendly

Ricardo S  |  First Impressions 
Rating:
5.0

My service provider was really helpful.

ERIC C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SONNY B  |  Overall Experience 
Rating:
5.0

Great experience. Only one negative. Furniture elevator closes within 2 second u have no time to drive in ur furniture

MARGARITA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles S  |  Online Move In 
Rating:
5.0

This by far is the best uhaul facility that I’ve been too, super friendly and knowledgeable

JASMINE M  |  First Impressions 
Rating:
5.0

Jessica went above and beyond to ensure my storage experience was well managed. Thank you for your service and support! Highly recommended to anyone looking for a space to rent or truck to use while moving

Tommy C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian A  |  Online Move In 
Rating:
5.0

Great customer service

ANGELA A  |  Online Move In 
Rating:
5.0

Easy, Peasy!

Glenda C  |  Online Move In 
Rating:
5.0

Move in was easy- I rent often so most of my info is already in the system. Fast and efficiently in and out. Jessica the owner was very helpful and professionally pleasant. Definitely my go to facility when in Roseville. Equipment is clean and well maintained. Jon W.

Jonathan W  |  First Impressions 
Rating:
5.0

Great Staff

Gold S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chelsea L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEONORA G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce O  |  First Impressions 
Rating:
5.0

Love the staff and location. Beautiful facility with a drive up garage so I was out of the rain. Very happy!! Thank you all so much.

Kitty B  |  Online Move In 
Rating:
5.0

Thank you Jessica for your help. You are a great manager

Omaima N  |  Overall Experience 
Rating:
5.0

The staff is very courteous and very helpful. Great experience with the facilities and especially with the staff. Thank you !!

Hector R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle b  |  First Impressions 
Rating:
5.0

Staff were great!

Malila G  |  Overall Experience 
Rating:
5.0

Jessica was very professional and knowledgeable about the facilities. Highly recommend to anyone looking for a convenient location to store their belongings.

Tommy C  |  First Impressions 
Rating:
5.0

Great staff and location.

Beverly G  |  Online Move In 
Rating:
2.0

The staff who helped us was she was not friendly at all. She had an attitude and treated me as an idiot that made my husband nervous. She warned us that "there is no storage for us and go and find storage somewhere else". My husband asked her for a manger she claimed that the manger gone for the day, While she was claiming that the manager showed up and solved the issue, I really appreciate the manager help and he treated me so respectfully.

Omaima N  |  First Impressions 
Rating:
5.0

The cleanest most organized UHAUL STORAGE in Sacramento The staff was very accommodating Thanks Jessica

DAVID R  |  First Impressions 
Rating:
4.0

Jessica is a great asset to U Haul. She was always friendly and very helpful. Give her a raise.

Dean J  |  Overall Experience 
Rating:
5.0

Except I stepped on the side of the handicapped ramp and broke my foot

CARL K  |  First Impressions 
Rating:
5.0

The lady with the tattoos forgot her name was amazing and so sweet

ANTHONY F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MOHAMED E  |  First Impressions 
Rating:
5.0

Very helpful good people, honest and real. I appreciate everything you did for me..

DAVID G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTI M  |  Overall Experience 
Rating:
5.0

Jessica, very friendly and helpful all the other staff friendly as well

MICHAEL V  |  First Impressions 
Rating:
5.0

Great service !! Thanks.

Hector R  |  First Impressions 
Rating:
5.0

Great facility

JEFFREY W  |  First Impressions 
Rating:
5.0

Trash cans , breaks on rolling carts would be helpful. The latch on my storage unit doesn’t lineup properly making it very difficult to lock but staff came up and helped. Very clean very friendly and I going trough a very emotional time right now and it was good to know and feel my family belongings are safe

SHANE C  |  First Impressions 
Rating:
4.0

I really appreciated the staff*s helpfulness and support during a stressful move.

LYNN J  |  Overall Experience 
Rating:
5.0

Everything at the storage facility is professional grade. This is one of the best experiences I have storing my items. This is an excellent addition to the truck rental equipment.

Alan F  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jessica R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe D  |  Overall Experience 
Rating:
5.0

Very nice, clean and secure. Staff very helpful

Michael k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert F  |  Online Move In 
Rating:
5.0

office staff very professional and knowledgeable. Very clean and organized Great staff

James M  |  First Impressions 
Rating:
5.0

People are great! Facility is great! But the staff had several problems with the computer system that prolonged the time it took to rent the storage unit.

john f  |  First Impressions 
Rating:
5.0

This was a great and effortlessly convenient. Great service and I felt my things were in great hands. I will be using this location again.

LISA H  |  Overall Experience 
Rating:
4.0

With the tearaway plastic tie on the lock it was slightly unclear how to unlock the storage the first time. Sending over the instructions for that during check in would be helpful.

Atijav D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jay a  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorraine G  |  Online Move In 
Rating:
5.0

Friendly fast, ultra clean facility!

Lisa B  |  First Impressions 
Rating:
4.0

One suggestion we have is it would be nice if there were garbage cans around to throw out small papers and such.

Maya M  |  First Impressions 
Rating:
4.0

There was a little mix up because my phone number came up as a past customer with wrong personal info when i originally set up my account. I didnt notice until lafter i left the office that my reciepts had someone else' name. Luckily when i returned, Jessica the manager was able to adjust any of the discrepencies and all was good.. Best deal in town for temp controlled, secure, new, modern space that even has a restroom..

Tommy l  |  First Impressions 
Rating:
5.0

Would prefer access hours to end at 11 pm or even 1030 pm. All staff has been nice and facility is kept clean

daniela C  |  First Impressions 
Rating:
5.0

The storage facility is modern, has amazing access for truck deliveries, and is very conveniently located. In addition, the assistant manager, I believe her name is Layla, was wonderful! Her customer service combined with her knowledge made my experience fabulous!!! It doesn't happen often these days. Thank you! We're so happy to be renting there!

Shayne R  |  First Impressions 
Rating:
5.0

This is a very clean and well-organized facility, very convenient to my current home and accomodatiing in every respect. Thank you.

John A  |  Online Move In 
Rating:
5.0

The ladies working at the facility were helpful and friendly!

Phattichar N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dean J  |  First Impressions 
Rating:
5.0

I mrs. Rodriguez was very helpful beyond her duties very friendly and helpful. I appreciate that very much. It’s stressed enough trying to move. She feel the win with all the information. I was very happy thank her very much, Mr. Rodriguez.

MICHAEL C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuel O  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steve S  |  Overall Experience 
Rating:
5.0

Excellent customer service! Jessica was very helpful and took care of everything. This was one less thing I needed to worry about during my move.

Cynthia P  |  First Impressions 
Rating:
5.0

Very nice facility. Staff was helpful and friendly. Access to my space was easy and clean. I am impressed....

STEVEN U  |  First Impressions 
Rating:
5.0

The gal who helped me at the Roseville location (Willis St), I didn’t get her name but she had black hair, glasses, and some cool tattoos on her arms and I think she may have been a manager. However, she was tremendous help she was quick, she was kind, and she went out of her way to show me where my storage was when there was a line out the door. She was very accommodating and willing to help me in case I didn’t get the right size storage which was super nice. I’m very happy with my experience here so far.

ANGELA A  |  First Impressions 
Rating:
5.0

Staff were all kind and very helpful. Took the time to explain everything well

Phattichar N  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H  |  First Impressions 
Rating:
5.0

I booked online and didn’t really bother much with inducements of free lock with purchase of storage online or free first month move in deal…the unit was most important and for us- we got a Great unit. It fit our needs entirely. With Climate Control and keypad entry I feel very secure with our choice💯 Also the Staff- We went to a few locations…were excellent, The woman Alyssa working the counter at the Storage unit on Wills Rd was above and beyond helpful and pleasant, a good charisma that really made me glad to be there.

Cynthia G  |  First Impressions 
Rating:
5.0

Jessica was great! Everything was very clean, and well thought out for a storage facility.

MARY P  |  First Impressions 
Rating:
5.0

The person helping me was awesome and deserves a raise

Thomas M  |  First Impressions 
Rating:
4.0

Could use more help, the wait time can be rather long if you're not first in line.

JOSEPH P  |  First Impressions 
Rating:
5.0

The person who assisted me was amazing. She was friendly, knowledgeable, patient, caring, and understanding. She walked with me to show me how to access the storage unit, and access after-hours. Absolutely amazing experience.

Rhiannon T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debrah P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric G  |  First Impressions 
Rating:
5.0

Layla helped me a did a terrific job!

John A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEX M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debrah P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Oliver C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER A  |  Overall Experience 
Rating:
5.0

Sean was great!

SAMUEL C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amanda g  |  Online Move In 
Rating:
5.0

I appreciate all the physical security enhancements of your facility.

martin D  |  First Impressions 
Rating:
5.0

Turning into the parking lot it gets confusing as to where to park for storage. All the u haul return are right in front of the main office building. Upon arrival one male staff member walks away. I talk to one of the female staff member as to where I need to go to get to the storage, she gets smart with me as to where I needed to go, doesn't even give a tour as I seen other people being shown where to go. She tells me if I exit one entrance and go to the left another entrance goes to the storage, I had no idea, as a first time experience here, it wasn't too great, but I had found my storage unit and was at ease, but in the customer service side I'm very upset and I guess I'll just figure it out on my own .

CHRISTOPHER A  |  Online Move In 
Rating:
5.0

Everyone was helpful and friendly

Jim C  |  Overall Experience 
Rating:
5.0

I took receipt of a Uhaul Box and did not visit the site, however the team was excellent on the deliver and pick-up. Communications were GREAT and the team was very friendly. WELL DONE.

Kevin T  |  Overall Experience 
Rating:
5.0

I did not see the facility as my u boxes were delivered to my house, but everything was great

Georgia V  |  Overall Experience 
Rating:
4.0

I got exactly what was expected and paid for.

claire r  |  Overall Experience 
Rating:
4.0

friendly and helpful staff.

Srinivas M  |  Overall Experience 
Rating:
4.0

Thank you

Harry P  |  Overall Experience 
Rating:
5.0

I never set foot on the Roseville facility, but I dealt with Kyle on the phone several times. He was friendly and very helpful. I had talked to, I believe 3 different people. give Kyle a raise! SDH

Stan H  |  Overall Experience 
No reviews have been submitted for this location.
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