Customer Reviews for U-Haul Moving & Storage of Roseville

14,013 reviews

117 Wills Rd   Roseville, CA 95678
(Atlantic St & Harding Bl)

(916) 780-7588

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(916) 780-7588

117 Wills Rd
Roseville, CA 95678
(Atlantic St & Harding Bl)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

CHRIS L. 
Rating:
5.0

Customer did not leave a comment.

Francis E. 
Rating:
1.0

The girl was really rude on my receipt the prices are different from what I was quoted the beginning it says I didn't pay any money I did pay money up front prices are wrong and I'm very unsatisfied very upset about this transaction . One more thing I was 3 hours late bringing the truck back

Darren R. 
Rating:
1.0

Two Issues: 1) The girl that did my transaction did not have a good attitude. Since I was driving nearly 1000 miles one-way, I asked if I could get the lowest mileage truck possible. She said, No, I can't choose, but that all of their long distance trucks were low mileage. Once I got into the truck to drive away, I saw that it had over 100,000 miles! Thanks a lot. I was on edge the whole way worried if it would make it up the next hill. 2) Two days after getting my rental, I received a fraud alert from my credit card company. They had stopped payment on a $7197 fraudulent charge to U-Haul on the very card I used to rent the truck (the rental charge was far less and a separate transaction). In other words, my credit card number was stollen and used to charge a big fraudulent fee after my rental. My card was cancelled and I have to deal with the headaches of getting a new one. Customers beware...

Brent B. 
Rating:
5.0

Nothing..great experience

Kurt G. 
Rating:
5.0

Customer did not leave a comment.

Hilary S. 
Rating:
5.0

Customer did not leave a comment.

Guy E. 
Rating:
2.0

The staff was rude

MICHAEL M. 
Rating:
5.0

Shannon was very helpful and took care of me quickly and efficiently. Well done. --Mike

Mike N. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

This is a great U-Haul location. The customer service was way above expectations and definitely better than other U-Haul locations.

lois L. 
Rating:
2.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

The truck was clean. Unfortunately someone smoked in the truck which you couldn't tell until you used the air conditioner. It was very strong only when the air was on. Unfortunately it had to be on as it was in the 90's. But the store wouldn't have known that without using the air themselves.

Denice K. 
Rating:
3.0

They charged me an extra day because the pick up location checked me in before I even arrived to get my truck at my original check in time. The pick up location said I would not be charged but the drop off location charged me $40 for an extra day even though I didn't have the truck for an extra day.

Selena P. 
Rating:
1.0

Improve staffing. Improve drop off locstion

MIKITA S. 
Rating:
5.0

Absolutely zero hassle and quick in and out for a trailer rental. Additionally, I commend the U-Haul family as I apparently made an incorrect entry during my reservation, asking for an open trailer. Since the original site did not have an enclosed trailer, they happily went online, reserved a closed trailer from another u-haul location and cancelled my reservation at no fee to me.

Doug M. 
Rating:
3.0

The selfie and having to give someone else's number is strange.

Hector G. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

jeff J. 
Rating:
5.0

Customer did not leave a comment.

Tony W. 
Rating:
5.0

The office team is excellent. Shannon helped with my rental agreement and Rebecca connected the trailer and ensured everything was working correctly. I will recommend this location to my friends 100%!

David W. 
Rating:
3.0

I didn't know how to adjust the side mirrors. I also was told that if I swept it out, which I did, I would receive $25 back on my rental. I never received it?

David K. 
Rating:
5.0

Finish construction

mark V. 
Rating:
5.0

Everything at this location was great, as usual.

Glenn H. 
Rating:
5.0

Still can't figure out how the new lock thing is a good idea

Jason L. 
Rating:
5.0

Mobile drop off was quick and easy

Alexander G. 
Rating:
3.0

The location is under construction so it's kind of a mess. But the people were good and the equipment was good and the price was very fair.

kirk S. 
Rating:
5.0

Customer did not leave a comment.

Amer M. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

Peter J. 
Rating:
5.0

Customer did not leave a comment.

Don L. 
Rating:
5.0

Great management team.

Victor D. 
Rating:
4.0

Customer did not leave a comment.

ronald G. 
Rating:
5.0

All the staff are GREAT!! But whoever came up with this new lock idea should be fired! Nothing about it makes sense

Jason L. 
Rating:
5.0

Nice and cheerfull staff

JosedeJesus C. 
Rating:
5.0

All great!

Gypsi L. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Rene P. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Customer did not leave a comment.

Desirae A. 
Rating:
1.0

Never rented one.

fred C. 
Rating:
3.0

Website was giving me different prices. When I talked to Dillon, he said “website is wrong. We can complain all we want but it won't do anything”. Not impressed.

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

CATHLEEN C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

20 DOLLAR AFTER HOURS FEE. . .. .. COME ON MAN!!!! REALLY FRICKIN STUPID!!!! I MAY START LOOKING FOR OTHER MOVING OPTIONS......STUPID...JUST PLAIN STUPID!!!!!!!!!!!!!

Donald P. 
Rating:
5.0

Customer did not leave a comment.

PRESTON S. 
Rating:
5.0

Nothing 😊

Stefani C. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

MARIO B. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

I've been renting at this U-Haul location for years and like all previous occasions, this time was smooth and stress free. Two thumbs up to the U-Haul in Roseville.

DOUGLAS P. 
Rating:
1.0

Customer did not leave a comment.

Danilo J. 
Rating:
2.0

While a temporary location it could be set up better. No parking for picking up so they send you out the gate. Not a big deal and could be fixed with signage.

Ross S. 
Rating:
1.0

The place is out of sorts with construction going on. The website did not allow checking in online. Longline to check in and the attendant didn't tell me there were no utility dollies available until I returned. I had to guess where the truck was stored, there were 2 sections of parked trucks.

Nidia W. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Customer did not leave a comment.

Bonnie S. 
Rating:
5.0

Dillon and his team were great with both pick up and drop off. The service was fast and courteous both times. I was in and out very quickly.

Anthony A. 
Rating:
5.0

Great service.

Randall M. 
Rating:
3.0

In rthe past, the truck was brought out to the customer. This time I had to go find the truck and back it out myself which normally would not bother me. However, the trucks were parked so close together! I am not sure will go back to this location. Custormer Service is lacking!

Teresa S. 
Rating:
5.0

Customer did not leave a comment.

Amer M. 
Rating:
3.0

Always “going to get better “ but always an issue.

Kenneth R. 
Rating:
4.0

After my original reservation somehow got cancelled, Shannon was very helpful getting me new reservation for the U-Haul pickup I needed for a five hour period. Also, the app worked fairly easily for checking the pickup back in even though I am technologically challenged. Overall, a good experience.

Lawrence C. 
Rating:
5.0

increase staff during busy times to shorten the check in time.

Jorge A. 
Rating:
3.0

The location was under construction.

Leslie M. 
Rating:
5.0

Customer did not leave a comment.

Louis B. 
Rating:
3.0

The service & truck was fine. I was told it was safe to leave my car parked out front. When I returned at night, a thief stole half tank of gas siphoned and left a note of the theft.

zeke F. 
Rating:
4.0

Customer did not leave a comment.

Del G. 
Rating:
5.0

The customer service was excellent. The location is very convenient for the interstate.

Jack D. 
Rating:
4.0

Customer did not leave a comment.

KENDALL P. 
Rating:
5.0

Great staff, comes out and greets you, makes it easy to lease and return the vehicle. Use of the cargo van cut down on the number of trips I needed to make on my local move. Appreciate the flexibility to return the vehicle within 24 hours. Nice people at this location, something Roseville is known for!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

omar L. 
Rating:
5.0

Customer did not leave a comment.

Debra T. 
Rating:
5.0

Customer service at pick up and return was great, very friendly.

Peter E. 
Rating:
5.0

Nothing it was a very pleasant experience the women that helped me was awesome and deserves a raise great customer service during a stressful time of moving thank you Cindy Fegins

Cindy F. 
Rating:
5.0

No improvements needed, the female representative that assisted us was outstanding. Would definitely go back to this location for my U-Haul needs and I would recommend it to friends

Joselito F. 
Rating:
5.0

Excellent Service from Pickup through Dropoff. I had changed my original reservation through Central Reservations. Apparently, the change did not get updated for this location's visibility. Site representative called to ask if I still wanted the original van as it was 2 hours after original pickup time. I said I had changed the reservation. Rebecca was very gracious to accommodate the change and set me up with the requested truck and was flexible with the pickup time. I appreciated the excellent service and would recommend this location for any rentals.

Richard G. 
Rating:
4.0

Still waiting for my email receipt.

Jose B. 
Rating:
5.0

Customer did not leave a comment.

Ralph E. 
Rating:
4.0

Customer did not leave a comment.

Denice K. 
Rating:
5.0

Customer did not leave a comment.

Ron G. 
Rating:
4.0

Check in and out we're both smooth. Auto transport trailer was perfect. Price very reasonable

John C. 
Rating:
2.0

Friendly employees and more equipment. I requested two dollys and only got one but was charged for two and now I have to waist my time disputing the issue!

Anthony R. 
Rating:
4.0

Customer did not leave a comment.

Jeff J. 
Rating:
5.0

Absolutely nothing! Great crew and service.

LEONEL F. 
Rating:
5.0

Nothing that I can think of.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
3.0

More personal service less online. 3 employees available to check out our truck, but instead of walking us out and confirming the gas level and condition of the truck we had to do it online. Check in 0 employees available and online check in progress....personal customer service seems to be a thing of the past.

TAMRA S. 
Rating:
4.0

I was overcharged on my rental. Although I dropped off the trailer on Sunday afternoon during normal business hours, I was told everything was fine, the trailer was not officially turned in until Monday morning causing additional fees. Although the charges were removed I did need to.make an extra call the next morning to settle it. I don't like to be over charged and I do t think I need to double check my receipt that I wasn't overcharged.

Dylan J. 
Rating:
4.0

The location is small but the equipment/vehicles and staff are great.

Lorenzo W. 
Rating:
4.0

Customer did not leave a comment.

Ronnie K. 
Rating:
3.0

Customer did not leave a comment.

Tiffany W. 
Rating:
5.0

The setup for grabbing dolly's was a bit weird, I grabbed the wrong one by mistake.

Jeremy M. 
Rating:
3.0

I have rented before but this time the van was so dirty! I could barely see through the windshield.

Teresa S. 
Rating:
5.0

I called beforehand to make sure they had the trailer I wanted. Rental was smooth and I was in and out of the yard in less than 20 minutes. I have rented from them in the past and I will rent from them in the future.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

Kelly H. 
Rating:
5.0

Customer did not leave a comment.

Alex M. 
Rating:
3.0

As I arrived to the location for dropping off the trailer at 8:30 p.m., there was no lights that I can see were to place it. I couldn't use my car lights as well, because the trailer was attached to my car.

Vahid V. 
Rating:
5.0

excellent team. thank you

James S. 
Rating:
5.0

Everyone was helpful and friendly

Jim C.  |  Overall Experience 
Rating:
5.0

I took receipt of a Uhaul Box and did not visit the site, however the team was excellent on the deliver and pick-up. Communications were GREAT and the team was very friendly. WELL DONE.

Kevin T.  |  Overall Experience 
Rating:
5.0

I did not see the facility as my u boxes were delivered to my house, but everything was great

Georgia V.  |  Overall Experience 
Rating:
4.0

I got exactly what was expected and paid for.

claire r.  |  Overall Experience 
Rating:
4.0

friendly and helpful staff.

Srinivas M.  |  Overall Experience 
Rating:
4.0

Thank you

Harry P.  |  Overall Experience 
Rating:
5.0

I never set foot on the Roseville facility, but I dealt with Kyle on the phone several times. He was friendly and very helpful. I had talked to, I believe 3 different people. give Kyle a raise! SDH

Stan H.  |  Overall Experience 
No reviews have been submitted for this location.

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