Customer Reviews for U-Haul Moving & Storage of Roseville

14,097 reviews

117 Wills Rd   Roseville, CA 95678
(Atlantic St & Harding Bl)

(916) 780-7588

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(916) 780-7588

117 Wills Rd
Roseville, CA 95678
(Atlantic St & Harding Bl)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Shannon provided excellent service to us. She was quick and efficient with a smile throughout. Checking in was just as easy and efficient with a friendly person

Barbara S. 
Rating:
1.0

Horrible experience I still haven't got my lighting fixed on my hitch it's been over a month and I get nothing but the run around

Eduardo M. 
Rating:
4.0

Parking

Charlie S. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
5.0

Great staff

Michael S. 
Rating:
4.0

Finish the construction. I'm sure it will be nice then. Until then it is a little confusing finding the office. There are no signs up front. Once you make it down the dirt road then there are signs at the place.

Scott T. 
Rating:
5.0

Wow!!! Shannon runs a great crew! Today Brittany and Dillon showed me that GREAT customer service does still exists! You guys are AWESOME! Thank you!

Jason L. 
Rating:
5.0

Tires in the trailer were cupped or almost bald. Other trailer tires were in the same condition. Trailer was clean, tires are not up to spec

mark V. 
Rating:
5.0

Staff was friendly and helpful.

Jamen L. 
Rating:
5.0

No one ever answered phone snd put on indefinite hold. Was unable to get ahold of anyone by phone. Other than that the experience was excellent

Ronald B. 
Rating:
5.0

The online service did not work. If this is fixed then it would be flawless.

Gregory T. 
Rating:
4.0

Customer did not leave a comment.

FLORIAN R. 
Rating:
2.0

They are operating out of temporary facilities.

tim L. 
Rating:
5.0

Very easy to pick up van and return. Everything in good condition.

Nancy H. 
Rating:
5.0

Nothing. It was an excellent experience.

DENISE H. 
Rating:
3.0

I did not appreciate being scolded by a young lady who assumed that I drove in to return my equipment (a utility trailer), the wrong direction. the correct entrance was blocked by another car and another employee waved me to go around the back. Additionally the same young lady wanted me to back my trailer into "the spot you got it from" even after I explained that I was not proficient backing up with the trailer. Your employees at that location are young and inexperienced. I had to remind the teenager who attacked the trailer to put more twists in the security chains so that they would not drag on the ground. He isn't understand and twisted the opposite one until I pointed out that there was one hanging down to the ground. This is a safety hazard due to possible sparking. There was no one to supervise this inexperienced employee or to check his work. They all stayed in the office.

Ellen K. 
Rating:
5.0

Customer did not leave a comment.

Greg K. 
Rating:
2.0

I was over charged for everything

Tara S. 
Rating:
5.0

Customer did not leave a comment.

Dylan J. 
Rating:
5.0

Wow!!! Shannon and Dillon have the best customer service skills I have ever experienced! You guys are GREAT! Thank you!

Jason L. 
Rating:
3.0

Lack of parking for customers. Busy noisy construction projects. Confusing layout. Customer representative was very professional and courteous. Equipment just as expected. Would look to another location in future. Thank you.

Tien N. 
Rating:
3.0

Customer did not leave a comment.

Brad L. 
Rating:
4.0

The key storage system is difficult for the employees to use.

Arnold A. 
Rating:
5.0

This morning Shannon and the crew put a huge smile on my face! Great way to start your day! Then I get to the job and the ramp was broken. When I returned the truck Dillon with great customer service had me smiling when I left! I recommend their place 10 fold

Jason L. 
Rating:
5.0

Recommend the advanced check in.

JACK H. 
Rating:
5.0

Your 'per mile' rates are highway robbery.

Scott E. 
Rating:
3.0

I'll be glad when construction is completed. People here are great

Doug B. 
Rating:
4.0

Conner was very helpful and efficient.

Lewis H. 
Rating:
5.0

Customer did not leave a comment.

Jamonte C. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
2.0

Tons of construction going on around this site. Gravel dust everywhere. When it's done I'm sure all will be great, but currently, not so great. There is a small mobile trailer to rent out of and barely enough staff. (I was only one there initially, but still had to wait a bit longer that I'd have thought, just to find someone who acknowledged to me that they worked there.)

Tom P. 
Rating:
5.0

Customer did not leave a comment.

Ed W. 
Rating:
3.0

Not sure

Michael P. 
Rating:
5.0

Great customer services on pick up and drop off.

Charles T. 
Rating:
5.0

Everything went great

David S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Shannon Gonzi, mgr, was super helpful and got me checked in, hooked up, and ready to go quickly. She was very friendly, professional, and a pleasure to work with. The young lady who took care of my return was just as nice but, I didn't catch her name. Overall, a great experience and I will use them again later year when I'm moving.

STEPHEN J. 
Rating:
5.0

Customer did not leave a comment.

Fergal F. 
Rating:
5.0

Tony went above and beyond to help us out with our moving needs. We rented from him in April and again in May. Excellent customer service from Tony. We highly recommend Tony and his site for professional and knowledgeable moving service and support.

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Dillon is GREAT! he handled a bad situation so well he turned it into a great experience! I will only rent from here because of Dillon! Thank you!

Jason L. 
Rating:
4.0

People were polite and attentive. Thank you

Mike V. 
Rating:
2.0

The app needs photos to go along with the instructions. Instructions were not clear and chat help only repeated the same unhelpful language in the application. I spent 30 minutes finding the truck number. If it was not for other customers on the lot helping I would not have been successful getting the truck. There was no employee to help, and my truck was wedged in between two other trucks. The lot appeared to be in the middle of construction. Would not do the rental via application again unless there are improvements.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
1.0

Next time someone ask about a damaged unit you should make sure to note it in the contract for them. Apparently taking a picture is not good enough documentation and now I have to pay for it.

Kyle M. 
Rating:
1.0

Very young staff who needs customer service training. With one exception, Ms. Jenny she is just wonderful very professional and outstanding customer service skills. U-Haul needs more employees like Ms. Jenny.

angie G. 
Rating:
5.0

Customer did not leave a comment.

David A W. 
Rating:
2.0

Yes. This location has good equipment but the staff is just awful. Made me feel like they either wanted me out of there or they simply hate life. Horrible attitude and NO CUSTOMER SERVICE. Wouldn't recommend

Antonio H. 
Rating:
5.0

Great manager always willing to help and make your experience a great one.

Victor D. 
Rating:
3.0

Front desk girl was friendly. Reserved dolly and furniture movers were not available. Had to wander around the lot for a minute to find the vehicle. Vehicle was dirty on the outside. Windshield in particular. Interior was clean. Vehicle did what I needed it to Not a terrible experience, but I will try somewhere else next time.

Dan E. 
Rating:
1.0

Location had no utility dolly's, hand trucks, or moving blankets. I did an advanced online reservation for all of these items and was completely let down by your company. Other customers present were also complaining about the lack of equipment. Due to your company's poor allocation of equipment, I had to rent the needed additional equipment elsewhere which cost me extra time and money. It didn't help that the employees showed no concern. This was by far the worst experience I have ever had with your company.

David L. 
Rating:
5.0

Customer did not leave a comment.

Alexis N. 
Rating:
5.0

Good customer service always available on time, trucks cleaned everything well organized! Would recommend to anyone who needs to get there supply's!!

DAWN N. 
Rating:
5.0

Customer did not leave a comment.

Deborah Y. 
Rating:
1.0

Terrible customer service by the staff.

Leslie R. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Jessie F. 
Rating:
5.0

Even though there was construction... the process was so easy!! The clerk provided a truck, even though I was at the wrong site. She was friendly and professional. The return was just as easy!! The girl was friendly and professional and drop off was fast! Thank you!

Lara H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT D. 
Rating:
3.0

Customer did not leave a comment.

Hannah W. 
Rating:
5.0

Customer did not leave a comment.

KENT W. 
Rating:
1.0

The person at the counter was extremely friendly, professional and overall very helpful. My problem was getting to, and on, the grounds to rent and return the truck. Backing he 26 ft truck was difficult and it was almost impossible for me to make the sharp turn getting back into the drop off location. The driveway from the road and the rental lot was also under construction that caused some problems.

Bolita L. 
Rating:
5.0

Customer did not leave a comment.

Miguel E. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Alisa B. 
Rating:
5.0

Computers were down. But staff were able to rent the trailer using a cell phone. Great service. Equipment worked without a problem. Which has not always been my experience. Broke down in Barstow in 110 degree weather last time.

Linda S. 
Rating:
4.0

Good experience checking out a trailer and helping with a fuse issue. Return was poor with a follow-up call wondering why the trailer hadn't been returned (when it was).

Joseph M. 
Rating:
5.0

Another great experience! Kyle goes above and beyond to make everything easier for the customer! He has the best customer service skills I have ever seen! Thank you!

Jason L. 
Rating:
5.0

The staff member was very helpful thanks

Sergio N. 
Rating:
4.0

Several packages of towels were wet and had moss on them. Staff were helpful.

Erik L. 
Rating:
2.0

Customer did not leave a comment.

Sirvan Y. 
Rating:
5.0

After a bad experience at another U-Haul location (I reserved a truck 2 weeks in advance, arrived at the designated time to pick it up and they did not have a truck for me), I was directed to another U-Haul location. I arrived with a bit of an 'attitude' and probably not easy to work with- The Manager, Shannon, changed my mood quickly. She understood my angst. She was warm, friendly, accommodating, and professional- She was wonderful to work with- I was delighted with U-Haul Moving & Storage of Roseville. I will only rent again with Shannon!

Dwight C. 
Rating:
5.0

Easy

Donald S. 
Rating:
2.0

The basic customer service was- lacking. The employee didn't seem to like dealing with people, at all. Avoided giving basic instructions (like where the U-Haul is parked on the lot!) and seemed generally put out by having to be there. We know most places are short staffed these days, but you can still do better.

Erin A. 
Rating:
5.0

All good !

Robert K. 
Rating:
5.0

Shannon is the BEST! She makes my day everytime I get to see her!!!!

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Amer M. 
Rating:
4.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
2.0

I have reservations in recommending this location as I believe that they did not accurately "hare the right amount of mileage. They claim we drove 50 miles and I don't believe that was accurate. Also on the truck just written $19.95 free mileage. But they charge 1.20 pre mile.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Ray M. 
Rating:
5.0

Customer did not leave a comment.

Sean W. 
Rating:
4.0

Customer did not leave a comment.

CHRIS L. 
Rating:
5.0

Customer did not leave a comment.

Francis E. 
Rating:
1.0

The girl was really rude on my receipt the prices are different from what I was quoted the beginning it says I didn't pay any money I did pay money up front prices are wrong and I'm very unsatisfied very upset about this transaction . One more thing I was 3 hours late bringing the truck back

Darren R. 
Rating:
1.0

Two Issues: 1) The girl that did my transaction did not have a good attitude. Since I was driving nearly 1000 miles one-way, I asked if I could get the lowest mileage truck possible. She said, No, I can't choose, but that all of their long distance trucks were low mileage. Once I got into the truck to drive away, I saw that it had over 100,000 miles! Thanks a lot. I was on edge the whole way worried if it would make it up the next hill. 2) Two days after getting my rental, I received a fraud alert from my credit card company. They had stopped payment on a $7197 fraudulent charge to U-Haul on the very card I used to rent the truck (the rental charge was far less and a separate transaction). In other words, my credit card number was stollen and used to charge a big fraudulent fee after my rental. My card was cancelled and I have to deal with the headaches of getting a new one. Customers beware...

Brent B. 
Rating:
5.0

Nothing..great experience

Kurt G. 
Rating:
5.0

Customer did not leave a comment.

Hilary S. 
Rating:
5.0

Customer did not leave a comment.

Guy E. 
Rating:
2.0

The staff was rude

MICHAEL M. 
Rating:
5.0

Shannon was very helpful and took care of me quickly and efficiently. Well done. --Mike

Mike N. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

This is a great U-Haul location. The customer service was way above expectations and definitely better than other U-Haul locations.

lois L. 
Rating:
2.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

The truck was clean. Unfortunately someone smoked in the truck which you couldn't tell until you used the air conditioner. It was very strong only when the air was on. Unfortunately it had to be on as it was in the 90's. But the store wouldn't have known that without using the air themselves.

Denice K. 
Rating:
3.0

They charged me an extra day because the pick up location checked me in before I even arrived to get my truck at my original check in time. The pick up location said I would not be charged but the drop off location charged me $40 for an extra day even though I didn't have the truck for an extra day.

Selena P. 
Rating:
1.0

Improve staffing. Improve drop off locstion

MIKITA S. 
Rating:
5.0

Absolutely zero hassle and quick in and out for a trailer rental. Additionally, I commend the U-Haul family as I apparently made an incorrect entry during my reservation, asking for an open trailer. Since the original site did not have an enclosed trailer, they happily went online, reserved a closed trailer from another u-haul location and cancelled my reservation at no fee to me.

Doug M. 
Rating:
5.0

Everyone was helpful and friendly

Jim C.  |  Overall Experience 
Rating:
5.0

I took receipt of a Uhaul Box and did not visit the site, however the team was excellent on the deliver and pick-up. Communications were GREAT and the team was very friendly. WELL DONE.

Kevin T.  |  Overall Experience 
Rating:
5.0

I did not see the facility as my u boxes were delivered to my house, but everything was great

Georgia V.  |  Overall Experience 
Rating:
4.0

I got exactly what was expected and paid for.

claire r.  |  Overall Experience 
Rating:
4.0

friendly and helpful staff.

Srinivas M.  |  Overall Experience 
Rating:
4.0

Thank you

Harry P.  |  Overall Experience 
Rating:
5.0

I never set foot on the Roseville facility, but I dealt with Kyle on the phone several times. He was friendly and very helpful. I had talked to, I believe 3 different people. give Kyle a raise! SDH

Stan H.  |  Overall Experience 
No reviews have been submitted for this location.

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