david c. on 9/22/2016
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The "yard" employees were very, very nice and helpful. Very well done, thank you!
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Kathleen S. on 9/21/2016
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Very easy rental experience...thank you.
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mike g. on 9/21/2016
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Smooth check in process and good help in the yard hooking up trailer.
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Janell H. on 9/20/2016
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Thank you for setting me up with a new truck. It eased my mind having a new truck to drive from California to Idaho.
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Joe G. on 9/20/2016
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The prices are a little high. 10ft trailer and a car dolly, plus insurance came out to close to $500 one way.
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Maurice Z. on 9/20/2016
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Everything went well - if you can do this for every customer, they will have a good experience and in turn will come back should a rental be in need.
Job Well Done!
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Mike G. on 9/20/2016
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Don't bait and switch me. What do I mean? Here's what I mean, and I am mad!... Online, I reserved your smallest cargo trailer and I had 3 three locations, within a mile of my house, from which to choose. I chose one. THEN, I get a phone call stating that NONE of these three locations have one available, and the nearest one is 17 miles away?! BUT, I can go with the larger trailer which is more expensive(?)!!! And no, I asked the Customer Service rep on the phone, and she couldn't honor the reserved price. Huh..That is not just "kind of" a Bait-and-Switch, that is the DEFINITION OF Bait-and-Switch. BAD business practice!!
Your software couldn't recognize non-availability, but your customer service rep could? But, you do in fact have a larger one at a higher price? Come on. I am so mad, I may advice the FTC. This is WRONG!! It's only $4 difference, but this is so wrong! Treat your customers better than that!!
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greg n. on 9/19/2016
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The trailer they tried to give me was not representative of what I rented online. Their answer to me was to refund my reservation and call 1-800 UHAUL. I asked them to help me find a trailer representative with what I reserved online and they again sent me to the 800 number. This was a problem as I needed a trailer immediately as I was to leave on a trip in less than 2 hours. Customer service was horrible. The problem was the the 6x12 trailer online states it has a 6'2" opening at the rear. The trailer they tried to give me had less than 5' opening... As I was on the phone with UHAUL and about to leave, one guy found me and said he found a trailer with the type of gate in the back that I was looking for. I ended up getting the trailer from them but it took an hour to pick up a trailer I reserved online and I had to do all the paperwork twice. On another note, I do appreciate that they offer after hours drop off.
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Stanley L. on 9/19/2016
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The service was excellent. Staff were friendly. Lots of trucks available to rent. I reserved online just in case. It does get crowded in the morning so you will need to be patient which is understandable. No problems. Thanks.
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Zachary D. on 9/19/2016
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Thank you to all the employees to helped. Justin at Roseville/Willis location was awesome. Also Josh and the other staff at the Citrus Heights/Auburn Blvd location were excellent.
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Roy S. on 9/18/2016
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Very busy place. My eq was 12X6 enclosed trailer. Worked super and will rent it again.
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Douglas P. on 9/18/2016
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Always good service,availability
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Thomas G. on 9/18/2016
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Service was great especially in the Roseville location
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Douglas M. on 9/17/2016
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The trailer was very damaged on one of the fenders and old looking. Suggest fender be replaced and trailer be painted and restored.
Also, I don't appreciate being asked for a "second" phone number. I have a single business and the same for personal. I had to give a friends number which is inappropriate.
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Jeremy M. on 9/17/2016
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went great, no problems at all.
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Todd A. on 9/17/2016
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The Roseville location did not have the correct fuel level for the truck. The employee who released the truck initialed what the actual fuel level was. When I arrived at the drop off location the correct fuel level was not noted in the computer. Drop off location did not want to be responsible for fuel deficit. Got the puck up location on the phone and they instructed the drop off location to lie about the actual fuel level and then make the corrections after the fact. Poor customer service putting me in the middle of a problem that was clearly a Uhaul problem, not mine. Not happy with this situation!
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Peter G. on 9/17/2016
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Picking up equipment in dusty gravel is horrible. My truck mats are wiped out with dust and you need to pave the area.
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tom c. on 9/16/2016
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Very fast & clean
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Stephen B. on 9/16/2016
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Truck would not start. Delayed our move by two hours and had to hire new helpers.
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Georg E. on 9/15/2016
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Long open hours and I particularly like to be able to pick up the trailer as late as after 7 pm. Straightforward professional service! Will come back to rent from this location.
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Carlos I. on 9/15/2016
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Mr. Quezada and Nicholas were superb.
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Mark N. on 9/14/2016
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Pave the trailer storage yard, way to much dirt and dust.
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Milan v. on 9/14/2016
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This location was great. My issue was with the Dispatch in finding a auto carrier. It took me three to get a person to direct me to a local place that had one. The first new little. The second said to use the phone book and hung up. The third actually new what was on hand and took care of me.
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Anthony B. on 9/14/2016
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Trailer had oil spill in the center and paint spill in the back which I cleaned out to use for my purposes. Trailer inspection before checkout would be preferred. I usually don't leave time for a person to clean out before I leave. If the expectation is to return the trailer clean, the trailer should be clean when I leave.
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Selina V. on 9/12/2016
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Very helpful after a tiring day, thank you so much.
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