Customer Reviews for U-Haul Moving & Storage of Roseville

Rating:

5.0

nothing everything was seamless and well organized, very impressed!!

Rating:

5.0

Young lady assisting with return was excellent. Friendly, courteous and very efficient. Thank you!

Rating:

5.0

My initial experience renting two storage units was outstanding. Sara was who I worked with. Beyond expectation. Easy account set up and paperwork. She went out of her way to streamline the process in no time. Enough so, I just rented 2 MORE storage units recently and had help renting a truck to move in. It was easy-peasy. I have already had several opportunities to recommend this location. A+ That and Shawn also helped me with renting the truck.. He was great too!

Rating:

1.0

I would not recommend any one-way service from u-haul again. The entire experience was terrible and a scam. U-haul lead you to believe that the service of a one-pick up and drop off is easy but it truly terrible.

Rating:

2.0

Your mobile app sucks. I went through the entire process for mobile check-in twice, including the night before and I still had to wait in line at the counter, only to have to provide all of the same information again.

Rating:

5.0

Nothing. Because you are perfect Al ready.

Rating:

1.0

I have called and explained and explained the situation and waiting on a email back.

Rating:

5.0

The cup holder had a sticky liquid in it. Other than that, equipment was perfect and staff most helpful.

Rating:

5.0

Sara and her team were very attentive and helpful!

Rating:

5.0

I Love the people at Roseville U-Haul, Sara was so helpful and made the whole process so easy and I totally appreciate that!

Rating:

5.0

Rent your pads and dollys weekly and monthly instead of only daily.

Rating:

5.0

Truck gas tank level was considerably lower than indicated on checkout form. My error that I only realized after pulling off the lot. I returned unit in Reno with a full tank so the next person wouldn’t be at risk of this error.

Rating:

5.0

Very good

Rating:

5.0

Very friendly and helpful staff!

Rating:

5.0

Nice & easy great services always

Rating:

5.0

Sara the GM was very helpful and answered all my questions

Rating:

5.0

GREAT STAFF

Rating:

3.0

I have nothing right now.

Rating:

5.0

More customer service reps!!! Raise for the manager running all over the place to help customers!!!!!! Very calm polite and great positive attitude!!!!! Running with a smile on her face

Rating:

3.0

There needs to be a more expedited process to pick ip the way. Even with mobile pick up it was a waste of time as I had to go into the office and finish pick up. I don’t know if you’re understaffed at the location we picked up at but the staff could have been a lot more friendlier. Overall task to pick up truck was accomplished but I’ve been to plenty of other locations with a lot more professional customer experience and from a younger generation.

Rating:

3.0

Some computer system was down. The dealer had no access to U-Haul app. Created many delays and backed up line.

Rating:

1.0

Nothing went smoothly. No communication between the staff. Computer system is a mess. Charged way too much for that disaster. I waited 2 weeks for my things to arrive then they wanted me to wait another 2 days, unacceptable! I am asking for a partial refund immediately. Susan Stickler

Rating:

4.0

Very easy to work with only hiccup was after my box was shipped across the country and unloaded I was still charged for another month of storage in Roseville. They were able to fix the problem promptly

Rating:

5.0

Everything was great except for the gas mileage.

Rating:

3.0

This was a terrible experience. My reservation was for a location within a mile from my home. I was notified via text the day before that the location had changed to foothills. The morning of my pick up I arrived at foothills just to be notified that now my pick up Would be at Willis Avenue, which is over 5 miles away from my house. This then caused almost 11 more miles that I had to pay for because you changed my reservation. What a scam. The app was not working correctly, which caused me to be 45 minutes late picking up my reservation because I had to call the Helpdesk Who had to adjust something in the reservation. The app asked me to take pictures of the van before I took it which I did three times none of which would upload into the app so I’m not even sure you got the pictures. I’m not happy with this entire experience.

Rating:

3.0

Picked up U-Haul then the move was cancelled so we never used the truck. It traveled no more than 5 miles. Would be nice to be able to return if within a 2 hour period after pickup.

Rating:

5.0

Sara the manger was awesome! The u haul computer systems went down and she navigated the entire situation as a pro!

Rating:

5.0

Had an awesome experience at the U-Haul on 111 Wills. I dropped off a truck last Sunday afternoon after driving up from San Diego, and Curtis was super friendly, fast, and really attentive to what I needed. He made the whole process quick and easy, which I really appreciated. It’s not often you get customer service this good. Thanks, Curtis! I definitely recommend this location.

Rating:

5.0

My experience during a hitch install, wiring harness installation, and trailer rental (three separate events) was outstanding. The General Manager, Sara was at the store all three days and performed her duties flawlessly. She was personable and professional. Carlos, the hitch installation specialist, was excellent. He was highly knowledgeable, efficient and amiable. Upon returning my trailer I was met by Curtis who was welcoming and completed the check-in process in a very timely manner. All three of these individuals demonstrated a genuine commitment in meeting all of my needs. Well done!

Rating:

5.0

It was a great experience from the start. Smooth transaction and hassle free when I returned the truck.

Rating:

5.0

Amazing staff. Courteous, respectful, and thorough. The new building is really nice and the options are outstanding.

Rating:

5.0

Please was great, service was great, equipment was great! thank you

Rating:

5.0

This location is top notch!

Rating:

1.0

Most everything was fine when we left California. That ALL changed when we got to our destination. On gut feeling; called the # I was given of place that was supposed to bring pods; they weren’t aware of ANYTHING and had no info. I called location at Wills rd Roseville ca. Most everyone was trying to blow it off on the next person. Turns out the place that was supposedly going to deliver has no connection to U-Haul anymore for over a year! They don’t know how it even got scheduled or a confirmation number! So after multiple ANNYOING phone calls; the Knoxville Tn location that had the pods said oh, your not deep in the woods ; your right there in town. We will get your pods too you after all! So 2 days later than original legal (and not legal) agreement was made . I will leave the delivery driver name out, but , the pods were not put where I wanted; which made emptying them very difficult.I have been certified and have years outdoors and indoors experience in forklifts! The driver wouldn’t even try to take the requested path of spot I wanted the pods at. I can’t prove the forklift would or would not have made it. But the driver was nice and well mannered for sure. And the driver also agreed that I had every right to be pissed off at the whole situation of getting the pods delivered to my new home from Knoxville location in the first place. U haul from Wills rd Roseville Ca has damaged the U-Haul name. I will NEVER use U-Haul again. Kudos to owner operator of Knoxville moving company’s Owner Operator for his help with this whole ridiculous situation. He helped me when he did even have to. I should get refunded the cost for home delivery for the HELL I went through trying to get my stuff!

Rating:

5.0

Not a thing. Customer service was fantastic. Yard guy was very helpful. Great rental yard.

Rating:

5.0

Friendly and knowledgeable support.

Rating:

4.0

I suggest the brakes are checked on that van, they worked fine but I could hear and feel signs of a warped rotor and possible low pads

Rating:

5.0

Excellent (helpful, knowledgeable, friendly) customer service.

Rating:

5.0

Great service. Knowledgeable and helpful staff. Video on how to adjust mirrors on a van to know you have maximum view of traffic your driving in. Most people are unfamiliar with driving large vehicles. Thank you.

Rating:

4.0

The truck we used was a GMC and it had a lot of minor things falling off. It worked fine and nothing worth mentioning but maybe look for a more reliable supplier.

Rating:

5.0

Great experience!

Rating:

5.0

24 hour access would be nice

Rating:

5.0

The Store Manager Sara is absolutely amazing! Great addition to the team!

Rating:

5.0

Staff, facility and rental equipment excellent. Would highly recommend this location.

Rating:

5.0

I received wonderful service at this UHaul on Wills st in Roseville, Ca. If I ever need to rent a truck, I will be back.

Rating:

5.0

None, every thing was great

Rating:

5.0

Staff is always friendly and professional, everything is well stocked and organized.

Rating:

5.0

Quick and easy

Rating:

5.0

professional support fixed my own mistake, great team

Rating:

5.0

There was an issue with how the fuel going out was noted which is confusing, thankfully the General Manager on duty was understanding and resolved the situation will be coming back and recommending to friends !

Rating:

1.0

U-Haul refused to prorate rent that I had already paid for a unit that I moved out of, but paid for completely through the month. As such, I am not going to be using U-Haul for any of my moving or storage services moving forward. When I had previously used them for the past 20 years.

Rating:

5.0

Absolutely nothing this move was a wonderful experience from start to finish!! The person who picked up and dropped off our Pod was quick and efficient and we are extremely pleased will happily tell others about our experience !!!

Rating:

5.0

In my opinion I couldn’t have expected better service than what I received. Very quick and efficient.

Rating:

5.0

Nothing at all, the customer service rep was excellent and extremely helpful

Rating:

5.0

Every thing was convenient clean nice people above and beyond

Rating:

5.0

The in person service was very helpful

Rating:

5.0

U-Haul of Roseville is a wonderful place to rent. Clean facility and Courteous people.

Rating:

5.0

This place is very well run/organized. Excellent people who work there and work very hard to get thing done for the customer - all while being polite and kind.

Rating:

5.0

Charged me for day I didn't use, waiting to have someone contact me about reimbursement.

Rating:

1.0

The gas level on my rental contract didn’t reflect the levels that were present in my rental vehicle. It makes more sense for customers to sign the rental contract AFTER having inspected the rental vehicle, not before like I had too. Ultimately, I ended up overpaying for gas. Next time I will not let this happen. This situation was very disappointing. I plan on warning my friends and family about this oversight if they ever decide to rent from you guys in the future.

Rating:

5.0

All was great.

Rating:

5.0

Very knowledgeable staff and friendly . Service was quick and thorough

Rating:

1.0

I reserved a full car trailer and when I got there this afternoon to pick it up was informed they had no car trailers and I’d have to go to a new location to get one. Was very very very frustrating. Luckily the vehicle I was towing I could use a dolly and just ended up renting one of those but was not happy at all with my experience

Rating:

5.0

Layla Malone had been amazing as our contact for U-Haul. She is customer oriented, has knowledge and expertise, and is a lovely person. Through email and phone she communicaties very well with us. At pick up she and her colleagues made sure we had the right equipment. We will sure be back! Big thanks to Layla and the whole team.

Rating:

5.0

Excellent service, the people very helpful and I highly recommend … Thank you so much 😃

Rating:

4.0

Location and service at reservation was great. Return was horrible!!! NOBODY had told us there was a $25 charge if all moving blankets were not folded!!!! At reservation (1 day prior to truck pick-up) i inquired about moving blankets. I was given a price for a pack of 6 blankets AND NO ADDITIONAL INFO!! I ordered 6 packs.....a total of 36 blankets! When I returned the truck (with blankets stacked in back of truck) I was then told about the $25 charge!!! NOBODY AT ANY TIME EVER MENTIONED A FEE FOR UNFOLDED BLANKETS!!!! i AM ASSUMING THAT THE BLANKETS WILL BE WASHED AND REPACKAGED???? SO WHY THE UPCHARGE FOR UNFOLDED BLANKETS!!! It Appears to be a hidden cost that makes UHAUL look like a small cheap company that upcharges ppl for an additional cost. THE POINT HERE IS IF INFORMED OF THE BLANKETS PRIOR TO RENTING I WOULD KNOW MY RESPONSABILITIES AND ADDITIONAL CHARGES!!! Sorry UHAUL, I'll take my business elsewhere where I can get honest service and no upselling!!!

Rating:

5.0

Front clerk lady, friendly, great customer service and very professional.

Rating:

5.0

Thank you it was great

Rating:

4.0

I thought it was a really good storage and I would definitely use it again and recommend it. Why I didn’t give excellent is because I was supposed to get five dollars off of my bill since I first signed up last year and never got it. I went in multiple times about it and called and it was never fixed.

Rating:

5.0

Great!

Rating:

1.0

Office personnel and management was terrible no skills I would never come back to this place again or recommend anyone

Rating:

5.0

Good job, thank you so much

Rating:

5.0

First time using storage units and I was thoroughly satisfied! It took me a bit to understand how it worked but once I got the hang of it, very easy! Very clean and accessible. I will definitely utilize this service again if/when needed.

Rating:

5.0

Moving You Up Daniel and Vladimir were awesome! Thank you so much for your help!

Rating:

5.0

Larger single units would be helpful instead of trying to rent two to make one Large unit.

Rating:

5.0

So clean, cool, and well thought out

Rating:

5.0

Jessica & her team has been wonderful! They are helpful, friendly & easy to work with.

Rating:

5.0

I love the idea of pulling into the garage to unload your stuff. That’s such a nice feature.

Rating:

5.0

Everyone was awesome! Checking in and out was super quick and efficient! Garages to pull into to load and unload were conveniently near elevators. Moving carts were EXTREMELY helpful!!! Would highly recommend to anyone who needs storage!

Rating:

5.0

excellent and friendly service

Rating:

5.0

Storage access availability says 24hrs on the signage but after renting we learned that it is actually 5am - 10 pm. While not technically an inconvenience it is misleading.

Rating:

5.0

My customer service representative Layla was amazing, helpful and pleasant to work with. I would definitely recommend this specific U-Haul facility.

Rating:

5.0

I believe that the young lady name was Layla she was a god send and she needs a raise she went up and beyond her duties to help with my move

Rating:

5.0

The manager was extremely helpful and knowledgeable. I think her name is Rodriguez.

Rating:

5.0

No issues

Rating:

5.0

Jessica was very knowledgeable and helpful. Great experience.

Rating:

5.0

This is a well managed facility with knowledgeable and helpful staff. Very clean and accessible. I will return if I need anything from U-Haul

Rating:

5.0

The staff were awsome, helpful and quick The only bad thing is not enough staff during peak times so you can wait up to an hour for your rental reservation pick up.

Rating:

5.0

And cheaper than rates in Los Angeles

Rating:

5.0

Jess the manager works really hard. Give her a raise :)

Rating:

1.0

If I could give less than poor I could. My unit was robbed. After talking to the police, it is a regular occurrence at U-Haul. When police try to get video footage etc, the management refuses to help. I see people piggyback in on people, and doors not locked during business hours. When the alarms are tripped, they are turned off I assume by staff. You claim to sell safe storage units, not even close. You should be shut down for false advertising and failing to provide what you are selling. This place is a f-ing joke. I would not recommend this place to anyone. I will NEVER do business with this company again.

Rating:

5.0

Jessica is very kind and very sweet! Treated me very kindly and very professional.

Rating:

5.0

The person Layla was so very helpful and knowledgeable about everything. I am so please on how they helped me so much. I will recommend this place to lots of people if they need storage.

Rating:

3.0

Didn’t like the wired ceiling, rat trap that takes up valuable real estate, & the roll-top door design really kills a not even 5x5x10 feet unit; plus it wasn’t conveniently located for my needs (opposite direction from places I would need to frequent the unit).

Rating:

5.0

Super efficient layout of various sized storage units. I love using the drive-in parking where I can unload. I’m in and out quickly. Very good experience. I highly recommend U-Haul for your storage needs.

Rating:

5.0

The map is confusing, but I did find the unit on the map eventually.

Rating:

5.0

Exceptionally clean & well-maintained. Staff was very informative & helpful. Facility is safe & well-secured. Moving in was far easier than I expected: I can pull my truck indoors, there is a huge elevator neat the loading area, & there are plenty of carts available to carry my items to my storage space.

Rating:

1.0

Training must b given on the whole u haul corp bad experience in L A as well got everything wrong from beginning during end & even afterwards everyone weren’t on same page & gave different & wrong info

Rating:

5.0

Great service

Rating:

5.0

"Shout-out" to the staff for their patience and top-notch customer service. Alyssa was wonderful and made sure all information conveyed to me was timely and accurate. Everyone there went out of their way to ensure my move went smoothly. I highly recommend this facility.

Rating:

5.0

They people there are knowable and helpful.

Rating:

5.0

Friendly

Rating:

5.0

My service provider was really helpful.

Rating:

5.0

Great experience. Only one negative. Furniture elevator closes within 2 second u have no time to drive in ur furniture

Rating:

5.0

This by far is the best uhaul facility that I’ve been too, super friendly and knowledgeable

Rating:

5.0

Jessica went above and beyond to ensure my storage experience was well managed. Thank you for your service and support! Highly recommended to anyone looking for a space to rent or truck to use while moving

Rating:

5.0

Great customer service

Rating:

5.0

Easy, Peasy!

Rating:

5.0

Move in was easy- I rent often so most of my info is already in the system. Fast and efficiently in and out. Jessica the owner was very helpful and professionally pleasant. Definitely my go to facility when in Roseville. Equipment is clean and well maintained. Jon W.

Rating:

5.0

Great Staff

Rating:

5.0

Love the staff and location. Beautiful facility with a drive up garage so I was out of the rain. Very happy!! Thank you all so much.

Rating:

5.0

Thank you Jessica for your help. You are a great manager

Rating:

5.0

The staff is very courteous and very helpful. Great experience with the facilities and especially with the staff. Thank you !!

Rating:

5.0

Staff were great!

Rating:

5.0

Jessica was very professional and knowledgeable about the facilities. Highly recommend to anyone looking for a convenient location to store their belongings.

Rating:

5.0

Great staff and location.

Rating:

2.0

The staff who helped us was she was not friendly at all. She had an attitude and treated me as an idiot that made my husband nervous. She warned us that "there is no storage for us and go and find storage somewhere else". My husband asked her for a manger she claimed that the manger gone for the day, While she was claiming that the manager showed up and solved the issue, I really appreciate the manager help and he treated me so respectfully.

Rating:

5.0

The cleanest most organized UHAUL STORAGE in Sacramento The staff was very accommodating Thanks Jessica

Rating:

4.0

Jessica is a great asset to U Haul. She was always friendly and very helpful. Give her a raise.

Rating:

5.0

Except I stepped on the side of the handicapped ramp and broke my foot

Rating:

5.0

The lady with the tattoos forgot her name was amazing and so sweet

Rating:

5.0

Very helpful good people, honest and real. I appreciate everything you did for me..

Rating:

5.0

Jessica, very friendly and helpful all the other staff friendly as well

Rating:

5.0

Great service !! Thanks.

Rating:

5.0

Great facility

Rating:

5.0

Trash cans , breaks on rolling carts would be helpful. The latch on my storage unit doesn’t lineup properly making it very difficult to lock but staff came up and helped. Very clean very friendly and I going trough a very emotional time right now and it was good to know and feel my family belongings are safe

Rating:

4.0

I really appreciated the staff*s helpfulness and support during a stressful move.

Rating:

5.0

Everything at the storage facility is professional grade. This is one of the best experiences I have storing my items. This is an excellent addition to the truck rental equipment.

Rating:

5.0

Very nice, clean and secure. Staff very helpful

Rating:

5.0

office staff very professional and knowledgeable. Very clean and organized Great staff

Rating:

5.0

People are great! Facility is great! But the staff had several problems with the computer system that prolonged the time it took to rent the storage unit.

Rating:

5.0

This was a great and effortlessly convenient. Great service and I felt my things were in great hands. I will be using this location again.

Rating:

4.0

With the tearaway plastic tie on the lock it was slightly unclear how to unlock the storage the first time. Sending over the instructions for that during check in would be helpful.

Rating:

5.0

Friendly fast, ultra clean facility!

Rating:

4.0

One suggestion we have is it would be nice if there were garbage cans around to throw out small papers and such.

Rating:

4.0

There was a little mix up because my phone number came up as a past customer with wrong personal info when i originally set up my account. I didnt notice until lafter i left the office that my reciepts had someone else' name. Luckily when i returned, Jessica the manager was able to adjust any of the discrepencies and all was good.. Best deal in town for temp controlled, secure, new, modern space that even has a restroom..

Rating:

5.0

Would prefer access hours to end at 11 pm or even 1030 pm. All staff has been nice and facility is kept clean

Rating:

5.0

The storage facility is modern, has amazing access for truck deliveries, and is very conveniently located. In addition, the assistant manager, I believe her name is Layla, was wonderful! Her customer service combined with her knowledge made my experience fabulous!!! It doesn't happen often these days. Thank you! We're so happy to be renting there!

Rating:

5.0

This is a very clean and well-organized facility, very convenient to my current home and accomodatiing in every respect. Thank you.

Rating:

5.0

The ladies working at the facility were helpful and friendly!

Rating:

5.0

I mrs. Rodriguez was very helpful beyond her duties very friendly and helpful. I appreciate that very much. It’s stressed enough trying to move. She feel the win with all the information. I was very happy thank her very much, Mr. Rodriguez.

Rating:

5.0

Excellent customer service! Jessica was very helpful and took care of everything. This was one less thing I needed to worry about during my move.

Rating:

5.0

Very nice facility. Staff was helpful and friendly. Access to my space was easy and clean. I am impressed....

Rating:

5.0

The gal who helped me at the Roseville location (Willis St), I didn’t get her name but she had black hair, glasses, and some cool tattoos on her arms and I think she may have been a manager. However, she was tremendous help she was quick, she was kind, and she went out of her way to show me where my storage was when there was a line out the door. She was very accommodating and willing to help me in case I didn’t get the right size storage which was super nice. I’m very happy with my experience here so far.

Rating:

5.0

Staff were all kind and very helpful. Took the time to explain everything well

Rating:

5.0

I booked online and didn’t really bother much with inducements of free lock with purchase of storage online or free first month move in deal…the unit was most important and for us- we got a Great unit. It fit our needs entirely. With Climate Control and keypad entry I feel very secure with our choice💯 Also the Staff- We went to a few locations…were excellent, The woman Alyssa working the counter at the Storage unit on Wills Rd was above and beyond helpful and pleasant, a good charisma that really made me glad to be there.

Rating:

5.0

Jessica was great! Everything was very clean, and well thought out for a storage facility.

Rating:

5.0

The person helping me was awesome and deserves a raise

Rating:

4.0

Could use more help, the wait time can be rather long if you're not first in line.

Rating:

5.0

The person who assisted me was amazing. She was friendly, knowledgeable, patient, caring, and understanding. She walked with me to show me how to access the storage unit, and access after-hours. Absolutely amazing experience.

Rating:

5.0

Layla helped me a did a terrific job!

Rating:

5.0

Sean was great!

Rating:

5.0

I appreciate all the physical security enhancements of your facility.

Rating:

5.0

Turning into the parking lot it gets confusing as to where to park for storage. All the u haul return are right in front of the main office building. Upon arrival one male staff member walks away. I talk to one of the female staff member as to where I need to go to get to the storage, she gets smart with me as to where I needed to go, doesn't even give a tour as I seen other people being shown where to go. She tells me if I exit one entrance and go to the left another entrance goes to the storage, I had no idea, as a first time experience here, it wasn't too great, but I had found my storage unit and was at ease, but in the customer service side I'm very upset and I guess I'll just figure it out on my own .

Rating:

5.0

Everyone was helpful and friendly

Rating:

5.0

I took receipt of a Uhaul Box and did not visit the site, however the team was excellent on the deliver and pick-up. Communications were GREAT and the team was very friendly. WELL DONE.

Rating:

5.0

I did not see the facility as my u boxes were delivered to my house, but everything was great

Rating:

4.0

I got exactly what was expected and paid for.

Rating:

4.0

friendly and helpful staff.

Rating:

4.0

Thank you