Customer Reviews for U-Haul Moving & Storage of Roseville

14,219 reviews

117 Wills Rd   Roseville, CA 95678
(Atlantic St & Harding Bl)

(916) 780-7588

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(916) 780-7588

117 Wills Rd
Roseville, CA 95678
(Atlantic St & Harding Bl)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Arrived 6 mins before 7am and walked over to ask a staff member where they would like me to drop the trailer and before I could say anything they said in a very rude and put off tone “don't bother me I can't help you, we don't open til 7 and I have sh*t to do, you can check it in yourself”. Was not a good experience overall throughout the entire trip

Casey B. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Location in a rebuilding process. Regardless their service and help was great.

Richard T. 
Rating:
4.0

I saw several vehicles returned and left almost in the middle of the road, surrounding the office. I would suggest to mark a specific area to return equipment/vehicles and take advantage of the online returning process which is very simple to follow.

Aldo L. 
Rating:
4.0

Customer did not leave a comment.

Ravinder C. 
Rating:
3.0

Nothing negative.....Service was very good

Lyle S. 
Rating:
5.0

Customer did not leave a comment.

Sean W. 
Rating:
5.0

Keep up the great service !

Jeff S. 
Rating:
5.0

The whole process went expeditiously and as advertised! Great customer service!

Steve Q. 
Rating:
5.0

Was very great services employees and equipment was proper rate!

EUNG S. 
Rating:
5.0

Staff is great at this location. They strive to get you in and out in a hurry which is great..

Jerry C. 
Rating:
4.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Viola is the best!!

Diana U. 
Rating:
3.0

The site was in the middle of broad construction and there was little chance for social distancing and the road was rough. The STAFF were GREAT--the location not so much.

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
Rating:
3.0

Under construction so rating average but like the fact that they closed at 5pm on a a Sunday.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Bryan V. 
Rating:
3.0

Customer did not leave a comment.

CALVIN M. 
Rating:
5.0

Good place to rent U-Hauls will return

Carolina H. 
Rating:
3.0

Many issues withe the website to check in

Paulo S. 
Rating:
3.0

Friendly staff. Location under construction, so the surrounding area is a bit of a mess

Robert B. 
Rating:
5.0

The location that I pick up U-Haul trailers always has great service even when they're busy and take a moment to acknowledge that you're there and that you're waiting and apologize. You're never sitting still it's a great business

Jean M. 
Rating:
5.0

All of the Staff was great. Even though it was 100 degrees, they rushed out to take care of me- get me loaded and unloaded when i returned. Verified all was set up correctly.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

john A. 
Rating:
5.0

It's going to be great when the new storage facility is open. Hope they can get more help.

Alan C. 
Rating:
1.0

Customer did not leave a comment.

TOMMY T. 
Rating:
3.0

Truck was very old. Needs new shock absorbers. Driver window was very loud with wind coming thru. Very unsettling.

Steven B. 
Rating:
1.0

TO MANAGEMENT, I rented for the second time from you folks and my second time I feel your two young guys weren't forthright in my return with them. What does that mean? Upon the return of your pickup truck, a few hours later, I forgot, my fault, to replenish the used fuel. The first young guy said, oh we will have to charge you $30, because we charge like $9 a gallon. I said I would go down the street a mile and fuel it myself. Now granted, I never looked at the fuel gauge when I accepted the vehicle from the young lady hours earlier. I averaged almost 18 miles to the gallon in my 52 miles, so I put $20 or 3.5 gallons. It did not budge the fuel gauge to my surprise. Upon the return, the 2nd young man said I will have to charge you for 2 gallons more of fuel. I showed him my fuel receipt and he said, I am sorry, but U-haul policies are their policies. Not being happy with the fact that my math says I covered the trip, I just left. I believe, in principle, U-haul has to inform their two young guys to better understand company policy. Their stories conflicted and maybe I would have chosen a different conclusion. I am not sure why they had to get so petty for a few hours of usage of your truck which was back on line for another rental, It isn't so much the $15 as it is the principle of it. Not a happy guy right now. Bob Dias

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Lara V. 
Rating:
1.0

Customer did not leave a comment.

April H. 
Rating:
2.0

We have rented from this location many times in the past. The location is under construction and the office is in a small trailer . I picked up the U-Haul and it had less than 3/8 tank of gas. The windshield was so dirty I could barely see through it and the floor and drink Consol were very dirty as well. I took pictures and I am waiting to hear back from customer service.

Karen W. 
Rating:
1.0

I wanted to pick a truck up the night before I needed it so that I could start early and “get a jump on the heat”. I was told that i could use the 24/7 feature and pick it up at 5:30 am. So I tried. I drove for over an hour to get to the facility. When I tried to pick up the truck I was told that there was an error with my reservation. So I went to “live chat”. Thirty-nine minutes later I still had not talked with anyone. I received a text that informed me that my chat had expired and my reservation was canceled. I had to make another reservation…for 9:00am. I finally picked up my dirty truck with broken a/c and squealing brakes at 9:20am. We were finally able to start the move almost 4 hours after we had planned. Never again.

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

Travis M. 
Rating:
4.0

Customer did not leave a comment.

Stephen F. 
Rating:
3.0

Customer did not leave a comment.

Jennifer S. 
Rating:
3.0

Customer did not leave a comment.

Amber H. 
Rating:
2.0

Wifi service was down when I arrived. Took long time to come back up Truck was not clean inside. - dirt all over the floor mats and hair all over passenger seat. Bad odor inside cab. Wifi was down when I dropped off. Took 30 min to check out

Tony T. 
Rating:
5.0

Customer did not leave a comment.

CRAIG C. 
Rating:
4.0

Customer did not leave a comment.

Jack H. 
Rating:
3.0

I have rented her several times. First, self appointment took 45 minutes to verify. When I went to secure the vehicle, uhaul wanted another form of ID (in addition to my picture and drivers license). Why wasnt this requested when I made the appointment? Second, vehicle was unlocked in a well know homeless area, had trash, and smelled like pot.

Ken C. 
Rating:
5.0

More parking.

William O. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

To much dust on the area

Jaime R. 
Rating:
4.0

Customer did not leave a comment.

David Z. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Viola treated me with the most amazing customer service I have ever encountered!! She is GREAT! WOW!!!

Jason L. 
Rating:
5.0

None

Juan F. 
Rating:
5.0

Not a thing from making a reservation to returning truck, your employees are top notch !!

Ed S. 
Rating:
4.0

Have the fuel tanks fully topped off so there is no misunderstanding on how much gasoline needs to be added when returning.

Joe F. 
Rating:
5.0

Staff was EXCELLENT

John C. 
Rating:
5.0

I would like to thank Brittany for all her help, she was very professional and even made sure I got the right dolly for moving the refrigerator! I asked for a utility dolly, and she heard me say something about a refrigerator and told the refrigerator dolly is best!!

RICHARD W. 
Rating:
5.0

Great customer service.

Brett S. 
Rating:
3.0

Customer did not leave a comment.

Andrina S. 
Rating:
4.0

Fix your app to clearly show that when you reserve something that you need to be there within and hour of the time chosen. There is nothing on the confirmation or do I recall anything that clearly states this when going through process of reviewing. When you give a card to hold there is an expectation you will get what you reserved; especially since the confirmation talks about cancelling. This is bad service and I was forced to pay for a larger trailer because didn't arrive within an hour and they let someone else take. Very bad

Edgar S. 
Rating:
5.0

Customer did not leave a comment.

brandy O. 
Rating:
1.0

Customer did not leave a comment.

Sandra Y. 
Rating:
3.0

my prepaid reservation had been canceled. The pick up location did not spend too much effort trying to fix the mistake . I had to call uhaul in the parking lot . The representative said there was a one way trailer available at the pick up location ( though the representative at the pickup location told me there was nothing available for me) I would have rather driven to another location for a trailer but, I was under a time restraint.

Thomas P. 
Rating:
3.0

Site appears like a pop up location, no pavement, just gravel, Office looks like it is a mobile office. Perhaps a more permanent facility is being planned for this location. Personnel and Service were great.

STEPHEN B. 
Rating:
1.0

Customer did not leave a comment.

Chauncey H. 
Rating:
1.0

Poor scheduling!!! Box was not available on time!!!!!!!

john F. 
Rating:
5.0

Dillon, Shannon, Brittany, Kyle, and the rest of the crew are the best I have ever dealt with! I will always/only rent from here! Thank you so much!

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Jose Q. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL L. 
Rating:
5.0

Customer did not leave a comment.

Nicholas G. 
Rating:
5.0

The man who helped me was 👍

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Micheal L. 
Rating:
5.0

I am very please with the assistance I got at this place!.

LUIS A. 
Rating:
3.0

the system was partially down when we were down to pick up the truck. The contract wasnt printed out, just emailed. I was not alerted to bring the truck back with the same amount of gas as when i picked up. the gas tank was already less than a quarter tank. i did replenish what i used, but when i returned the truck, the person working told me i was going to be charged for a refuel fee and another fee on top of that. thankfully he let me take the truck to fill up, but if i was alerted in the beginning about the fuel, i would have done that previously before returning. Just felt like better walking through the contract with the important pieces versus just emailing it to and making sure i got it and sending me on my way, would have been better.

Katrina R. 
Rating:
5.0

Nothing!!!

Johnny N. 
Rating:
5.0

None. This place was great.

Rosangel K. 
Rating:
5.0

Customer did not leave a comment.

Danielle C. 
Rating:
4.0

Vet your subcontractors better. Carver moving didn't show up at all.

Robert K. 
Rating:
5.0

The uhaul team at this location were simply awesome. Great customer service. Very fast service

Sarjeet S. 
Rating:
1.0

Poor attitude of staff

Wajih S. 
Rating:
4.0

Nothing at all.

Joseph C. 
Rating:
3.0

They did not have the appliance dolly or utility dolly available that I had reserved. I had to drive to another location to rent these.

Marcus A. 
Rating:
4.0

We had a hiccup picking up our rental. The first truck we were assigned, had a low tire light on. They assigned a second that was buried behind other trucks, had the locks cut, & keys weren't in it. Third times a charm! It had taken almost an hour by the time we left. We had uploaded all our information online at the time of reservation to help have a smooth pick up. However, the truck was perfect for our needs, the price was good, & the rest went smoothly. I'm local to the area & have used this location several times over the years. I've never had any major issues. Things have gone fairly well each time. I hope they are able to keep the same level of service as they expand. I'm pleased to see this location getting a new facility.

William F. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Not a thing ! The staff was extremely helpful, knowledgeable and smiley 😁

Micheal S. 
Rating:
3.0

Customer did not leave a comment.

Bruce P. 
Rating:
3.0

Customer did not leave a comment.

Joe H. 
Rating:
3.0

I understand daily operations can be difficult when construction is happening, but the intake / outtake process at this facility needs some attention. They were assigning out trucks that had other trucks parked in front of them / blocking them in. Employees in the office were super friendly and helpful, but the overall process can be much smoother.

Gavin O. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

trevor S. 
Rating:
4.0

Everyone was friendly

Mike B. 
Rating:
2.0

I had requested a Dolly along with the truck I was picking up, and they didn't have any there. I had to pay 5 miles in fees 1 way to get the Dolly they did not give me a break for the mileage

christopher G. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
5.0

keep up the good work

carl B. 
Rating:
5.0

Customer did not leave a comment.

Mikhail A. 
Rating:
1.0

Truck was blocked in and on empty

Harry J. 
Rating:
5.0

Customer did not leave a comment.

Allen Y. 
Rating:
5.0

Customer did not leave a comment.

Janelle J. 
Rating:
4.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Be careful of the bumps going in. A lot of construction going on near by

Donald L. 
Rating:
5.0

Thanks for the quick service good experience!

Andrew M. 
Rating:
5.0

Staff very helpful. Everything was ready.

Nancy H. 
Rating:
5.0

Everyone was helpful and friendly

Jim C.  |  Overall Experience 
Rating:
5.0

I took receipt of a Uhaul Box and did not visit the site, however the team was excellent on the deliver and pick-up. Communications were GREAT and the team was very friendly. WELL DONE.

Kevin T.  |  Overall Experience 
Rating:
5.0

I did not see the facility as my u boxes were delivered to my house, but everything was great

Georgia V.  |  Overall Experience 
Rating:
4.0

I got exactly what was expected and paid for.

claire r.  |  Overall Experience 
Rating:
4.0

friendly and helpful staff.

Srinivas M.  |  Overall Experience 
Rating:
4.0

Thank you

Harry P.  |  Overall Experience 
Rating:
5.0

I never set foot on the Roseville facility, but I dealt with Kyle on the phone several times. He was friendly and very helpful. I had talked to, I believe 3 different people. give Kyle a raise! SDH

Stan H.  |  Overall Experience 
No reviews have been submitted for this location.

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