Customer Reviews for U-Haul Moving & Storage of Roseville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Roseville

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Robert W.
Rating:

This cargo van was terrible. The oil light was on the whole time. Was told by staff to ignore it. Ride was terrible. Steering loose and suspension was horrible.

John B.
Rating:

Staff is always very friendly and helpful. I have rented here many times.

Stephanie C.
Rating:

Customer did not leave a comment.

WILLIAM M.
Rating:

great customer service as usual

ROSE S.
Rating:

The service was good and you guys were very polite

JAMES H.
Rating:

Excellent service and product all around. Thank you

WESLEY D.
Rating:

Easy pickup, the trailer pulled very well, and performed well.

abdullah A.
Rating:

Customer did not leave a comment.

JOHN V.
Rating:

Customer did not leave a comment.

Miles C.
Rating:

Customer did not leave a comment.

Shane D.
Rating:

Great job!

ROBERT N.
Rating:

Came in and rented 1 more day paid for it in cash, cashier did not input the amount i paid so when I brought it back , showed i still owed, after about 35 minutes, it was fixed.

Patrick G.
Rating:

Everything worked like clockwork. the employees were very knowledgeable and helpful.

Oswald F.
Rating:

The tire pressure was at 19 psi and should have been 40 psi. I had to take the dolly to a service station and put air in the tires.

Patrick C.
Rating:

Customer did not leave a comment.

roney S.
Rating:

Customer did not leave a comment.

Gheorghe L.
Rating:

Customer did not leave a comment.

MICHAEL M.
Rating:

Customer did not leave a comment.

TERRY B.
Rating:

I presented a certificate for $20. The cashier could not figure out how to apply it to the rental. She was able to apply part of it to an Item bought and said the remainder of the certificate would be applied to rental when card is charged. Well, that did not happen. Train your employees.

Lenard L.
Rating:

Excellent service!

Philip M.
Rating:

Customer did not leave a comment.

Christopher G.
Rating:

Customer did not leave a comment.

Lorraine H.
Rating:

Great customer service! Courteous and knowledgeable

Patrick W.
Rating:

Customer did not leave a comment.

LEWIS M.
Rating:

Add a restroom for customer use please.

Frank F.
Rating:

Customer service was quick, easy, professional, very helpful. Always enjoy going to this store.

Michelle W.
Rating:

Customer did not leave a comment.

Darren K.
Rating:

Customer did not leave a comment.

DENNIS C.
Rating:

No frills location. Personnel are very cordial and helpful. The dispatch office required us to return the truck to this location even though it was 49 miles and a 1 hour drive from our residence. Numerous U-Haul locations were considerably closer. U- Haul did however give us a $50 break because of that drive👍❤️

EILEEN K.
Rating:

Mark clearly the area where returned vehicles are to left.

CATHERINE W.
Rating:

Very friendly, excellent location. Equipement is in good condition . Only critique - When getting the equipment, the line is usualy long and slow, but super good service.

Jose E.
Rating:

Customer did not leave a comment.

Gary B.
Rating:

First trailer they offered me had a very big gash in one of the tires. The trailer I ended up with had a broken leaf spring discovered upon return. This trailer was very dirty, and did not appear to be mechanically maintained properly.

Eric G.
Rating:

The truck was not clean, the body was dirty, and while someone wiped down the interior, the glass was so dirty I had to clean it so I could see. The furniture pads weren't in it or the dolly. Fortunately they noticed the pads, but no dolly. It took an hour to pick it up due to your system not refunding 82 cents, took forever to sort that out. The truck was not parked as described on the app, the app didn't work, and I had to go into a very small, crowded space during a pandemic to sort this out. It was supposed to be contactless.

Lindsey K.
Rating:

Customer did not leave a comment.

DAVID R.
Rating:

The pickup wait was long, but people were very friendly. The guys helping with pickup and drop-off of the trailer were great!

Kyle P.
Rating:

Uhaul's service worked great for me. Reserved a trailer and it was quick and easy to pick up and to return. Thank you Uhaul. 10/10 would recommend.

GERRY H.
Rating:

Customer did not leave a comment.

DANIEL JAMES L.
Rating:

The problem was the reservation was screwed up. Not this location's fault. Was fault of 1 800 customer service

John B.
Rating:

Great service and great equipment.

THOMAS H.
Rating:

Customer did not leave a comment.

DEMETRIO C.
Rating:

Customer did not leave a comment.

Timothy L.
Rating:

Very efficiently run business. Friendly staff. Two thumbs up.

BERNARD M.
Rating:

Customer did not leave a comment.

CARLOS G.
Rating:

Everything was great Thank you!

Daniel R.
Rating:

Customer did not leave a comment.

DAVID B.
Rating:

Customer did not leave a comment.

Fredinan W.
Rating:

Customer did not leave a comment.

Michael H.
Rating:

Customer did not leave a comment.

Timothy M.
Rating:

Customer did not leave a comment.

BRYAN S.
Rating:

The line was very long had to wait at least 20 minutes to a half an hour in order to get the truck. Person was very slow behind the counter. Needed another person to help.

Johnny N.
Rating:

Stop the scheduling managers department from changing dates of pick up last minute notice having their representatives lie to the consumer and regards of reasons why equipment are not available when they are supposed to be also they should honor contract that is signed and paid for prior to pick up of equipment last minute price gouging and worst of all leaving customers hanging to the last minute very disappointed with the price gouging in California it is and should be against the law to do what Uhaul is doing to the consumer in the state of California if this input is actually looked at I would truly appreciate a call 916-221-1988 and I will explain to you exactly the 32 days of torture I endured dealing with Uhaul😡😡😡😡😡😡😡

Arshad I.
Rating:

Customer did not leave a comment.

REED S.
Rating:

Outstanding personnel; genuinely friendly and efficient.

ALEKSANDR I.
Rating:

Customer did not leave a comment.

Daniel P.
Rating:

The man who I dealt with on 01/02/2021 who checked me out and hooked the motorcycle trailer up to my ford Expedition told me that as long as I brought my rental back by 12:00pm on 01/03/2021 there would be no additional charge; that is, my rental fee in it's entirety would not exceed the originally agreed upon $30.07. On 01/03/2020 my rental was returned at 10:58am. Upon returning my rental we were told by a different employee that we owed an additional fee of $30.10. I disputed this citing the verbal agreement/offer that was made between myself and the man who helped me the Preceding day. When I asked for a manager the man said he would check on it for me. Four minutes later, at 11:02 am the employee returned and told me that after talking with the employee who checked me out the day prior he learned that he was mistaken and that I was right. He said there would be no added fee.... He lied. Right to my face. When I got home and checked my bank account balance I saw that after reassuring me that I was paid in full, he went and charged $30.10 more to my checking account. This is not just dishonesty and stealing, this is fraud. I want my money back. Thoroughly disgusted and appalled at this.

Brittany C.
Rating:

Customer did not leave a comment.

CHRISTOPHER G.
Rating:

Pick up time was for 7:00 am, was there and had to wait 2 hours until 9:00 am which was their opening time for that day. Was not notified of this upon making appt.

GEOFFREY O.
Rating:

Customer did not leave a comment.

Gordon M.
Rating:

Customer did not leave a comment.

MILES C.
Rating:

Customer did not leave a comment.

Daniel C.
Rating:

Customer did not leave a comment.

Rebecca B.
Rating:

Customer did not leave a comment.

ADAN Z.
Rating:

Maybe explain how the equipment works and how to operate it. It would have saved me a trip and kept me from wasting time and money.

Kristen K.
Rating:

Customer did not leave a comment.

Angela R.
Rating:

Quick and easy!

KRISTOPHER B.
Rating:

Nothing .. excellent customer service /fair price.

William B.
Rating:

I asked for a 6x12 and they gave me a 5x10 that wouldn't even fit my bed that is under 5 feet in width? And I got charged the same amount for a smaller rental. Not happy.

PAULA H.
Rating:

Customer did not leave a comment.

Lillie S.
Rating:

Truck was clean. Gas tank was down to 1/4 tank. I didn't really plan on having to fill up before I loaded truck. Had to readjust my schedule.

Frank F.
Rating:

Customer did not leave a comment.

Lana K.
Rating:

Customer did not leave a comment.

Anthony R.
Rating:

In transport there was over $3,000 worth of damage. My items were over a week late and my boxes did not ship together.

Tina F.
Rating:

I was so pleased with the quality of the vehicle and how you guys have found a system to do after hours pick up and drop off. I'm impressed for sure. Good job guys keep it up.

Paul W.
Rating:

Customer did not leave a comment.

Johnny H.
Rating:

Better app. The app never worked, luckily the browser did or else I wouldn't have been able to pickup or drop off the truck

Julia B.
Rating:

Focus attention on front office experience. Move through line quicker, acknowledge customers when they come in, keep registers manned.

RACHEL R.
Rating:

fantastic customer service, very helpful and patient. Answered all my questions and showed me different ways to attach my rental trailer.

LUANN S.
Rating:

Customer did not leave a comment.

Christopher D.
Rating:

Every one I dealt with from counter service to drop off were personable. They were quick and polite even when I heard the rude customers in front of me not getting what they wanted.

Sandra B.
Rating:

Customer did not leave a comment.

Candace B.
Rating:

Customer did not leave a comment.

VALERIE C.
Rating:

Customer did not leave a comment.

David B.
Rating:

Customer did not leave a comment.

Rene A.
Rating:

Very clean truck but a. Small Step Stoop should be included cause my sister needed help getting in the driver's side.

Thomas L.
Rating:

Customer did not leave a comment.

Erik K.
Rating:

I've used this location a few times. They always have good service. Not sure why it looks like a construction site.

john V.
Rating:

Friendly staff which knew their jobs very well. Easy experience from start to finish

DOUGLAS P.
Rating:

Like all other times renting a trailer was easy, fast and the employees were helpful. Go UHaul.

ARTURO M.
Rating:

Customer did not leave a comment.

KAREN S.
Rating:

It was easy to pick up and drop off here. The employees are nice and the location convenient.

JOHN H.
Rating:

Dillon was very customer service oriented and was very helpful with arranging and addressing my rental needs...

DENNIS S.
Rating:

Best U-Haul experience to date. I've had dozens. Good job ! I'll be back soon

Dave W.
Rating:

Customer did not leave a comment.

Eric S.
Rating:

Nothing. I am a EoVP of C/S at McKesson Medical and I couldn't have ask ed for more!

pippin C.
Rating:

Nice people, friendly, good parking, easy to find.

David L.
Rating:

Customer did not leave a comment.

Robert B.
Rating:

A nice welcome by friendly, courteous staff who made the experience great. Responsive and knowledgeable. I'll be happy to rent from here again or recommend this place to others.

Wayne C.
Rating:

Customer did not leave a comment.

FE L.
Rating:

The only issue is with the long wait for help when going to pick the vehicle. There was only one person and there were 8 of us waiting to be served. Saturday's are a very busy day and should have more help in the mornings for the pickups.

Jim C. | Overall Experience |
Rating:

Everyone was helpful and friendly

Kevin T. | Overall Experience |
Rating:

I took receipt of a Uhaul Box and did not visit the site, however the team was excellent on the deliver and pick-up. Communications were GREAT and the team was very friendly. WELL DONE.

Georgia V. | Overall Experience |
Rating:

I did not see the facility as my u boxes were delivered to my house, but everything was great

claire r. | Overall Experience |
Rating:

I got exactly what was expected and paid for.

Srinivas M. | Overall Experience |
Rating:

friendly and helpful staff.

Harry P. | Overall Experience |
Rating:

Thank you

Stan H. | Overall Experience |
Rating:

I never set foot on the Roseville facility, but I dealt with Kyle on the phone several times. He was friendly and very helpful. I had talked to, I believe 3 different people. give Kyle a raise! SDH

No reviews have been submitted for this location.

Back
To Top