Customer Reviews for U-Haul Moving & Storage of Rundberg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rundberg

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troy h. on

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noe c. on

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I have been doing business at this and other stores for over a year now and was always allowed to pick up before 7 and drop off after 7 as long as before the am and not billed the extra day. I was billed an extra, I called in and did not get a return phone call.

gary s. on

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The manager hooked my vehicle on trailer wrong. She apparently didn't know how to use straps and chained my vehicle back end to a shock. I was close to losing my vehicle. The uhaul dealer in Hillsboro, Texas couldn't believe how she hooked my vehicle. They corrected the problem and I had a safe trip. Lucky I didnt have an accident and anybody would have gotten injured or killed.

Neil P. on

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good service. decent price. good staff. no complaints at all. thanks

Rena M. on

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The customer service was excellent . They were very accurate and provided all the necessary instructions to ensure we operated the equipment properly. Very friendly and courteous.

FRED S. on

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GREG O. on

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Eddie P. on

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Was not happy to have to come pick up my uhaul at this location... I had reserved my truck at a closer location but was called the morning of pickup and told that they didnt have a trick for me so they bumped me to another location which was further away and I was made to pay the mileage... don't understand why I had to pay the difference in mileage when I had a truck reserved closer to my home.

Cintia G. on

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App to return after hours didn't work.

amanda c. on

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Aaron had terrific customer service! Thank you taking good care of me and my family!

Dennis H. on

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anthony g. on

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Phil M. on

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Sonia S. on

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Wonderful staff and great service. Thanks UHaul!

mitchell f. on

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Thomas O. on

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Staff were very helpful and friendly. I felt that they took care of my moving needs with competence. If

Eugene B. on

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The workers there were very helpful and good at what they are doing.

donald w. on

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MARIE B. on

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Everything was fine. The best part was the express check-in. ....it really did cut my time at the counter in half.

Douglas J. on

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Rebecca A. on

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Daniel M. on

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Annamarie B. on

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lavern s. on

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Outside of pricing, everything was great!!!

Judy C. on

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The staff is great. But the truck was not running very well. There is a transmission problem or something. When you are slowing down and the truck needs to downshift, it does so very abruptly and with a real jerk. It is literally as if you have hit the brakes. But you haven't..... It is the truck shifting down way too fast all by itself and really needs to be addressed before the truck goes out again. Thanks!

clark s. on

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EMMANUEL L. on

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Sarah r. on

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Brian G. on

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Joseph C. on

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Elizabeth H. on

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The after hours drop box was not clearly labeled, we hope we put it in the right place!

poni u. on

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Larry P. on

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MONICA N. on

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Kenneth R. on

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I liked the expedited turn in. It let me get going right away.

Kristen L. on

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Azan J. on

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Jackie S. on

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MATTHEW C. on

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I came there to rent a 4 wheel dolly, checking out was good, when I returned it theyou didn't check in. I had to call back the next day confirm in their system and the guy said it wasn't checked in. That worries me because I don't want to falsely get charged for it even though I dropped it off

emmanuel t. on

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You are doing good job, I am really appreciate

Laurie R. on

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The van I received was someone dirty so I had a little trouble during my pre-inspection determining what was dirt smears/spatters vs. minor body damage.

ALVIN G. on

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LEO M. on

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This location is always great. Keep up the good work.

Robert D on

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I keep getting charged for a unit I haven`t rented for months. Would not recommend this place to anyone

Barbara T. on

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Only suggestion would be that vehicle be clean. Inside was clean but not outside.

kevin t. on

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Good job U Haul rundberg. You guys and gals are awesome. I would recommend y'all in a minute. Thanks again!

sherry m. on

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fast easy

rick b. on

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Quick and easy.

Michael M. on

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My rental was originally assigned to the wrong pick up location. That was frustrating and require3d my time to sort it out. Once corrected, everything went fine from there.

JAMES C. on

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Nothing. Good, fast, efficient service.

Jim h. on

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Rogelio C. on

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Brian K. on

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The staff is what made this experience awesome for me! They were friendly, helpful, and very accommodating for my needs. I'm a music teacher at a nearby school and plan on using this location for all my moving needs when we have concerts.

Soonchan K. on

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Clean vehicle and better reservation that make it true!

CYNTHIA D. on

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Terri S. on

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OSAMAH T. on

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The Home Depot staff have to explain everything before a customer takes a truck starting from the size of the truck and miles. Thank you.

James B. on

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Phyllis M. on

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I have no recommendations on improvements and thank you for hiring friendly staff. Phyllis McKenzie Loyal Customer

Laurie B. on

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Excellent. Truck was ready for pickup when we arrived.

Larry W. on

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David P. on

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diana t. on

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I just dropped off the UHaul truck after hours. The sign on the window did not specifically tell me where the dropbox was so I had a LOT of difficulty finding it at night in the cold weather. I got lucky and there was an employee outside after they had already closed who told me where to put the keys.

James C. on

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Fast and efficient. Had the equipment I need. Excellent location!

RODNEY C. on

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Considering I received a conformation email & phone call from an actual human on pick up time for my trailer rental then showing up at the location & the trailer not being available then having to drive to another location & still no trailer and being told to drive to a 3rd location (half way across town) I'm giving it an average rating because this happens all of the time.

DARYL N. on

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This team did a great job in helping me in the return of the unit. They went above and beyond to help me

wesley t. on

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The Ford F250 transit is a great van!

Jeff m. on

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Pedro P. on

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Everything is very well, and the workers enjoy excellent attention.

OSCAR R. on

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lam t. on

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Better

JACKELINE R on

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the help I received the last day was amazing :

lisa M on

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Ms. Luna is exceptional! She never seems to get fizzled, is always professional and most efficient in all things Uhaul. Thank you Ms. Luna for helping me save my families memories. Lisa Mitchell

maxanne s on

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My whole experience with u haul frm reservations to blowout on the u haul was terrible but these guys at this location was great

aline r on

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Our experience was very pleasant. I would recommend U-box for short term storage.

DON I on

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Lost all my stuff due to hurricane...

CRYSTAL M on

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Rude staff i got hung up on countless times when trying to resolve an issue regarding my unit since im in the hospital and lost all my stuff as a result. Thanks a lot

KAT S on

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Love the guys in the office. They were always so helpful and patient

CHRISTINE H on

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No complaint here. Veronica has been extremely helpful and very efficient in insuring our unit is locked. A very friendly person.

PHILECIA H on

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Services were poor for the storage unit. Tried auctioning my items after 3 mo and only had it 3mo. which were all paid. Rep wanted me to pay 300+ dollars for fees of auctioning

Maria Fernanda R on

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My U-Haul was moved from one location to another so I had to pick up in a different location No one informed me of this until the day of pick-up

MARIO A on

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Rude attendants. Once I saw that the doors were left wide open even after closing time.

PAMELA P on

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Please advise to me why it was ok for your staff to be rude and unhelpful always. I had payment issues and the amount changed. Never could get an answer as to why the amount was the amount.

RUTH M on

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While my reserved unit on the ground floor was unavailable at checkin, the issue was resolved effectively.

Sebastian P on

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My Delivery date was changed without my consent and it took over 4 days of calling and poor customer support

CARLA B on

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Veronica and the rest of the staff are terrific!

CINDY C on

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I paid extra for after hours access. I tried to use my card but it didn`t work. I called customer service and they left a message for the manager. Next day I tried again but my card didn`t work again!

ALFREDO R on

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Good experience. Great service

melinda n on

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I came across some issues but the staff were helpful in correcting them and everything is resolved and i have my stuff.

BRANDON L on

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Price per mile is high on trucks but storage is good

AMADOR U S on

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I showed up at 8p last night with a truck full of boxes and could not unload. Left it overnight risking getting stolen. Unacceptable

COLETTE D on

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Good

KATRINA C on

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It would have been nice not to get charged extra for being able to access the storage unit after hours up on the day of move in. If I were to choose another storage this would be the reason.

ABDUL K on

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Good service

ROSIE C on

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N/A

JENNIFER H on

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Very helpful and nice staff. Good customer service

BARBARA J on

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Staff was very well versed and female freindly.

GILLESPIE C on

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Continue your present effort

NELLY C on

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Staff was friendly and obliging.

MARY B on

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It was good

KIMBERLY G on

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Excellent customer service. They made my move so much easier. Thank you Uhaul employees at Rundberg and iH-35 location...you`re awesome.

JONATHAN S on

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RICKY P on

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Great location simple and to the point storage units.

BOBBRA C on

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Excellent service

ARMANDINA D on

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The manager was always very pleasant and helpful, she is an excellent store manager. I give this location a 10, with 10 the highest on the scale.

DON O on

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Satisfied

BOB M on

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I know this is a big corporation, but the folks here always made it seem more a `mom and pop` style operation. Very friendly and accommodating. I highly recommend this business.

BOBBRA C on

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Representatives were helpful and prompt in providing service... assisted with loading packing supplies into my automobile

MICHAEL D on

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Staff very helpful. Jason i believe took the time to show me how everything worked. Excellent service

JOYCE S on

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Much nicer than other uints I have seen though I`ve never actually rented one before. Location of space right by door AND bathroom wonderful. Recycle spot also a great tghing. t

VICKI H on

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Veronica was totally on point!

Elizabeth R on

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There was only a little confusion when I got a call, the day of the move, from the center asking us when we were coming to get the boxes.

BECKY R on

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Veronica is great

ANDRE D on

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Everything went smoothly and the facilities were clean. Overall good experience.

STEPHAINE A on

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No issues. A tornado hit this building and they kept me very informed.

ALBERT H on

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Rat catcher trap within unit?? Was it necessary to tell me I would be charged with trespassing for being in the unit after 5pm?

MARY A on

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our experience with this uhaul location was very good. had no problems.

MIGUEL G on

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Service was very good. Staff was helpful and answered all my questions:

LINDSEY C on

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The experience was fine before the tornado. My unit was damaged/lost though and I was a little disappointed with UHaul`s management of my total loss.

MICHELLE S on

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After the tornado no one was really helpful.people were siting around not helping people.

MARY M on

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The staff members that assisted me were very courteous considering the building repairs taking place.

JEROME P on

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Building was hit by a tornado otherwise it was ok.

leslie p on

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It was good

ELIZABETH M on

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Very helpful staff, got me set up in a very short time with a new storage unit

DEBRA S on

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My rent went up quickly and I thought it was too pricey.

FABAIN L on

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The staff was very helpful and friendly.

KENNETH L on

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thank you

GAIL D on

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Very helpful staff, quick and efficient.

SAVANNAH W on

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Aside from the over charges I caught on 3 different occasions, the staff was friendly. The girl who did the reservation have me a really snag storage unit though.

SAMUEL R on

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Very helpful staff and clean..

RONEK D on

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Convenient location. Friendly staff.

CARMEN R on

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short but good experience

JAMES B on

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The unit I was rented had someone else`s lock on it. I demanded my money back. Not the clerk`s fault. It was the computer system. I took my business elsewhere. Terrible.

BRENDA W on

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my experience with uhaul on runberg has always been very. very good.

ADRIANA L on

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Storage was clean. Great service

KAREN R on

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Thank you Awsome

SHIRLEY B on

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Customer service was excellent the staff was friendly and worked with me on late payments.

WILSON L on

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The facility is clean yet still with insects. Staffs are very friendly and helpful. For the second floor climate-controlled storage room we rented, it was awesome and everything was kept nicely!

AZUCENA C on

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Staff was very helpful and friendly.

HAROLD B on

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Your team of employees were great to deal with. Thank you for everything

TRENA P on

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7 p.m. is to early to close, some movers like night moving

CHRISTINE M on

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Very helpful and accommodating, and friendly to boot. Thanks!

CATHY C on

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did not receive a credit for days not used on my storage unit

JOHN H on

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Very good

JOHN H on

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Everything was clean, staff was helpful, was in and out really quick.

CARL B on

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every since bob took over a few years back,turned it around, the new crews have kept the standard high

JOHN F on

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Everything was great. The building is clean, the unit is convenient, and the staff was very helpful.

DARNELL H on

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I never felt insecure about my belongings being in this storage. This place is trusted and reputable.

RODERIC H on

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L

KEVIN C on

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It was all good

REENA L on

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Timothy was extremely helpful during our storage rental, trailer issue truck rental.

ADAM A on

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The prices are very high compared to competitors

JARANDY M on

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Glenda, was so helpful, courteous, and extremely kind. I`ll be recommending her any future U-Haul business.

RONALD P on

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The staff was very professional and always helpful. I would definitely use this facility again.

ANDREW E on

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I am grateful for this U-Haul facility and their Staff for all their help and patients with me during this transitional period in my life. Thank you U-Haul.

SHERYL G on

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The staff was great. I paid for extended access, that worked for me. Overall the experience was very satisfactory. Thanks

DANIEL G on

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thank you for your friendly services

TROY K on

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Good experience.

MATHEW T on

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Said anything to get me to drive over with a full trailer and then talked in circles after they realized what units were currently available. only solution was 3 units on 3 diff floors

ELIZABETH H on

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Satisfied customer !!

FABIAN R on

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overall very good service

JULIA D on

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need a place to throw trash

MICHAEL H on

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The staff was very helpful pleasant and friendly. Good grest5 job to the two ladies at the counter VERY VERY VERY SWEET GOOD ATTUTUDE THANKS

ALAN B on

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I did not like the fact that I had to pay a full month for one months rental. Staff was sympathetic but said they could not help. Shame on you for ripping seniors off.

RONALD P on

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The Staff members were very helpful and friendly. All of my questions were answered with a great deal of professionalism. Thanks for a wonderful customer service experience.

ANTHONY T on

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kinda pricey storage.

JOHN Y on

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well done

JASON H on

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I might recommend however I would tell whomever to paay for the access. Ended up not using the facility because the card wouldn`t work so we had to unload somewhere else in the rain no less at 11 pm.

STEVEN B on

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Glenda did a great job on customer service and assisting.

MARSHA F on

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i always use Uhaul for moving and storage

ROBIN T on

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Great management, great employees, reasonable and helpful. Honestly, did not expect as much. Thanks for the swell experience, C-

GERALD A on

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Excellent customer service and a great facility.

GERALD A on

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Staff was nice and very helpful with storage information. They could not assist with my compliant regarding bad customer service in Albuquerque. Referred to the 1 800 number.

HARINDER L on

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The service was excellent. Staff was very helpful and courteous.

JOHN Y on

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Very good staff and facilities. Well done. Thank you!.

DANIEL W on

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Your security system sucks. It is just terrible. I paid for after hours access and was only able to get in after hours one time. Waste of money.

ROBIN T on

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Attended efficiently quickly. A few unexpected gestures that really made for a swell experience. Truly, this was positive beyond expectation.

FRANCIS K on

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Veronica and Tim provided excellent service. They answered my questions and concerns with confidence and efficiency. I would highly recommend this facility.

BECKY W on

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very helpful and considerate staff, helped me with a difficult situation.

MARK S on

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This was the final leg of my move from St.Louis and the transaction at this location was the FIRST smooth part of my move, Thanks to CJ.

CANDICE U on

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Thank you, I will come back if I ever need to.

NATHAN H on

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The staff was very helpful !!!!

JACQUELINE S on

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This is my 2nd time using this facility, will use it again.

JANICE G on

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The service was not the best because there time when questions could not be answered and wanting to add more late fee for being late one time.

ALBERTA B on

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Your staff was very professional,kind and quickly came to my aid when I needed assistance with the storage door. Thanks!

DANIEL G on

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i appriciate the service, thank you.

THOMAS H on

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The employees at U-Haul are very courteous and proffessional. This is my third or fourth use of this particular facility.

BRIANELL F on

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Service was awesome....excellent even.

TIMOTHY J on

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good

DONNA C on

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The faacility was well managed and I had a very good experience while I used it.

LINDA C on

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Thanks

LORI M on

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I really have no complaints but just wasn`t to happy when you pay for a full month but you move out before your next month is due. You don`t get the rest of the money that you paid for the storage.

PATRICIA M on

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They are friendly and very hospitable. They also helped me subcontract movers to take my items in the my storage building to my new apartment.

JOE R on

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User-friendly process and very professional!

JUAN C on

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Service was excellent. This is the second time I use this facility. I will use it again if I ever need storage or truck rental

BRENDA J on

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The staff was just fantastic and everytime I went to the U-Haul Co. The staff went above and beyond to help me. I would highly recommend this U-Haul location to all my family, friends, and co-workers.

MARIA S on

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the staff was very helpful and sweet. actually for 7 years that i had my stuff in storage, its always been like that..thank u

JOE R on

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Very professional, seamless process!

JOHN B on

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great staff, great service!

TOM W on

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Everytime I have been to or called your location everyone has been extremely helpful and efficient.

CONNOR T on

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Very easy to use, very secure, and so convenient

STEVE P on

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David and his staff were excellent. A tremendous help that allowed my move to go very smoothly.

JEAN P on

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Satisfactory for my current needs.

LINDA S on

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Staff and management are extreamly nice,knowledgable and helpful they made my nightmare move more tolerable.

LORENE S on

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Mr. Harris and his staff were all very courteous, helpful and informative simply AWESOME! Thanks, Lorene Scott

TIMOTHY M on

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Your elevator safety certification has expired.

IVY D on

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everyone was very helpful, made the experience painless

VERONICA J on

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Excellent staff, very clean and secure facility.

JENNIFER N on

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Everyone was extremly helpful and friendly. Thank you.

NEHRU R on

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The staffs are extremely helpful Michael and Detnna

BEBORAH B on

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Friendly service, clean facility.

ELVARINA H on

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Very nice location and the staff are greate, especially David the manager for this location.

JEAN P on

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well organized and helpful

KARA M on

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The staff went above and beyond to help accommodate our needs after a long day. The manager even helped us move a heavy couch into our storage unit. Thanks! You were the best part of our move.

MADISON D on

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service was very slow, employees did not seem to have a solid understanding of the u-box system

ALFONSO C on

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The staff was great, very knowledgable and friendly. They explained everything thoroughly. Overall, great service!

DONALD T on

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Everything was smooth and professional, excellent service.

JOHN B on

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Very good, friendly service provided by several personnel. A/C was out in the salesroom which made it uncomfortable for customers and staff.

BRUCE W on

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had a very good experience, no problems at all.

DAVE K on

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The staff was very friendly and helpful. I really felt like I was getting good service, which is way more than I can say for some of the other companies.

ANTHONY J on

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I was even able to sell a big desk to the Ubox driver for use at a Uhaul corporate office! Perfect synergy there.

ROBERT M on

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Very nice staff at this location.

LISA C on

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I enjoyed my experience at this UHaul location. The staff is very friendly and knowledgeable. Thank you!

KARA S on

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Everyone was very friendly and made it easy to reserve and close out my storage unit when needed. Thank you!

EVELYN W on

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The location has best staff ever, they are the main reason I keep coming back. They are always professional,friendly and knowledgable. Keep up the good work

RANDY B on

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Very helpful and professional staff. Convenient location and maintained very well. Highly recommend!

CARL B on

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i am 56 years old and have used u-haul many times over the years. this location and staff are among the best.

PAUL G on

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It was convenient and easy to work with you. We have rented some space at least a few times and it is hassle free.

TAVORIC P on

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I had an indoor storage unit it was hot most of the time there restroom always had an odor. Other than that my overall A

ERICA B on

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Very impressive! Initially, I was only going to gather information however, I was sold on the services, the staff very helpful, and the website is wonderful-Great job! E. Breedlove

MICHELLE F on

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It was fine.

DONALD N on

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You should give all the staff there a promotion and a raise.

ALTA YEVETT A on

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During my three-year storage with U-Haul, I had a very good experience and would certainly come back should I need the facility again. Thank you. Alta

IVORY J on

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everyone was nice

SARAH G W on

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Bernie Koepler was excellent in getting me into the right storage unit and made sure that it was as easy as possible.

PATRICK R on

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Pleasant, helpfull staff.

JEFF G on

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Very easy and convenient

CORAL H on

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I found the rodent traps disturbing. The facility smells horrible and its quite obvious that cleaning is sparse infrequent. I had to deodorized my stuff. Nevertheless, the staff made it bearable.

CORAL H on

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I found the rodent traps disturbing. The facility smells horrible and its quite obvious that cleaning is sparse infrequent. I had to deodorized my stuff. Nevertheless, the staff made it bearable.

MARY G on

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The staff at Rundberg was good. Did not like dealing with U-Haul call center. I was assured of change on my order. None of the 5 reps I spoke with did what they said they would to correct order.

ALLEN B on

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Overall a GREAT experience

GABRIELLA L on

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My storage unit was flooded by a plumbing issue in the building. No offer to transfer units were offered to me. As it turns out, I did experience damage to personal property.

CYNTHIA D on

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needed later access

SUSAN D on

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The wait to check in was too long it-seems like it always is. You should streamline the process. Follow the lead of rental car companies.

PATRICK R on

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I like this operation used them last year, too.

GODDY C on

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I saved a lot of money by using this U-Haul storage facility as compared to the ones offered by the movers. The staff has always been friendy and willing to help. I also used their recommended movers.

ORLANDO M on

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Staff was great

ORLANDO M on

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Bernie was great in getting me setup with truck and storage Thanks

ELIZABETH P on

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I felt my things were very safe and I was not afraid to go by myself to my unit at night. I will use U Haul storage again.

SAMANTHA H on

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We moved to Austin, Tx from Orlando, Fl in March. Our experience was a great one. Thanks for all of your help. The staff was great and very helpful too.

ADRIENNE H on

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The staff was very nice. The facility is the cleanest I have ever seen.

DOUGLAS G on

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I found the staff to be very helpful. I was really pleased w/the staff that worked with me when I fell on hard times so that I was able to keep my things.

FABIAN R on

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Very good and very clean environment. Excellent costumer service

KATHARINE R on

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the staff that was working Sunday, 7 May were extremely nice and helpful. We were exhausted with moving and they made everything easy for us. Thank you!

LYNN L on

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THE STAFF WAS EXCELLENT,FRIENDLY AND VERY HELPFUL,I WILL USE YOU AGAIN IN THE FUTURE.. THANK YOU VERY MUCH...AND GOD BLESS U ALL

DAN B on

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Never had any issues or problems with this rental.

IOLA H on

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So far it has been a positive experience.

EVA U on

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Cyd was very helpful and courteous!!

BRUCE W on

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very helpful staff! appreciated that fact! did not encounter one single problem!

DAVID P on

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fast, prompt and great service. Thank You

VICKIE F on

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Keisha not sure if I spelled her name correctly -- was fantastic~!! Cheerful, pleasant... very efficient. thanks

JANIE R on

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Very good

PAMELA R on

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I stopped in this location by accident as I meant to go to the Public Storage next door. Due to the superior service I received I decided to switch and rent a storage unit here.

HARRY J on

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Judy and Mike were very helpful to meet all my needs with a 14` Van and Self storage.

AUSTIN AREA U on

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great customer service, very timely.

PAULA B on

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the clerk was very knowledgeable and was able to go over all my options for moving into a `bigger` place. thanks

JUDY S on

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Way better than the independent and smaller storage facilities. Secure, safe, very clean. They don`t try to oversell --- that`s a really good thing !!!

STEPHANIE K on

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everything was okay

DON I on

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Helpful and friendly

VIRGINIA J on

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Judy Cyd were ther greatest! They really helped me out in a time when Iwas in desperate need and they were friendly and gracious.

BLANCA L on

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The staff member that assisted me was very pleasent to work with!

WILL D on

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Current manager, Kevin Thompson not certain about last name has been extremely courteous and helpful with my concerns.

JOLENE C on

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Very nice storage facility and close to my home. I feel my belongings are safe there.