Customer Reviews for U-Haul Moving & Storage of Rundberg
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Rundberg
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IAN R. on
Find a way to keep equipment from being double booked. If it does end up being double booked give more then a few hours notice. Ensure that the equipment I reserved is ready to go at the time I reserved it. Ensure that the trailer rented to the customer is actually rated to tow the vehicle on it so other customer do not have blow outs and endanger other travelers. I have always chosen uhaul for my last 9 years of moving (army). I have never had such a poor experience. Also make sure the techs running the black top understand how to use the equipment. I spent 25 min of my pickup teach and young man how to hook up your trailers and use ratchet straps.
IAN R. on
Find a way to keep equipment from being double booked. If it does end up being double booked give more then a few hours notice. Ensure that the equipment I reserved is ready to go at the time I reserved it. Ensure that the trailer rented to the customer is actually rated to tow the vehicle on it so other customer do not have blow outs and endanger other travelers. I have always chosen uhaul for my last 9 years of moving (army). I have never had such a poor experience. Also make sure the techs running the black top understand how to use the equipment. I spent 25 min of my pickup teach and young man how to hook up your trailers and use ratchet straps.
robert e. on
Completely satisfied!!!!
Mayra H. on
EASY PICK UP IN AND OUT WITHIN MINUTES. GREAT STAFF TOO!
Norma P. on
Needs lots od improvments
Sandra H. on
Lower price for one-way...
Elisa F. on
The counter agent Angel was very helpful and fast making it a very smooth and pleasant experience.. The interiors were not as pleasant, very bad smell, garbage on the floor in-between units as well as around the loading dock..
Jon H. on
Didn't have all the equipment I requested available, truck smelled heavy of cigarate smoke and then they gave me a ridiculous fuel charge at the end after worst cause I under-estimated how much gas I put in by half a gallon at most. I think they purposely under fill gas tanks to either get you to refuel greater than what they give you or charge you $15 For half a gallon. Never going to use these guys again and will make sure nobody I know does either.
Kayla B on
None of the staff seemed to know how to help me. The general manager had to get involved and never called me back. My Ubox had the locking mechanism broken off.
Trivett W. on
This is the only uhaul location I use because it is consistently good. Thanks
Michael C. on
Well, yesterday I described a problem I had with this location. I did say that it was partially my fault, but could have been prevented by better communication by the staff, As of today all wrongs have been 'righted' & for me all is well, as in "very happy customer". This shows an attitude of positive customer service....which is a great way to do business ! Thank You Veronica!
Michael C. on
First, let me start off by saying that I am partially responsible for the problem I had with this rental. I work for NYOS Charter School in North Austin. We have a corporate account ( #744599227465). Apparently, I did not follow the correct protocol of scheduling a truck rental. I called the Rundberg UHAUL directly, instead of logging on to our corporate account. I was asked for a credit card number to reserve the truck, and gave them my personal card #, which I explained was my personal card and expected the charges to be applied to our school account. To which the reply was" OK that's fine" . So, I used the truck and returned it within two hours, just under 14 miles, and $10 of gasoline later. Mileage and gas tank verified, I received a receipt for right around $52.00, Again, I reiterated that the payment should come from our "corporate account", to which the response was "Yes, that's what I'm doing". I take the receipt and drive away. This morning (one day later), my phone beeps with an alert saying that my checking account is overdrawn. I check it out, and it's from a UHAUL charge for $71.65 on my personal account. I have called the Rundberg location several times asking to speak with Veronica, the person I dealt with, and left two messages about calling me back. As of yet....no reply. So, I'm kind of unhappy right now. Here's your chance to return me to being a happy customer, by making all of this right. Thank you, Michael Christian 512-657-6207. mchristian@nyos.org
FRANK S. on
Good service. No complaints.
Trevor G. on
The ladies here ARE AMAZING. BEST UHAUL location EVER.
Tony H. on
I rented the truck and returned it with the exact same amount of fuel, and was still charged a fee for extra gas. Unacceptable, and I won't be using this location again.
Erica H. on
The manager Veronica was so helpful. We were there before opening and she made sure we were greeted while we waited. She even hitched up the trailer herself!
Chris B. on
Parking is a beast! Check in and check out was easy. Called to change time beforehand and it was also easy.
Kiah B. on
Uhaul is awesome. Customer service is always great. Never had a bad experience with this company!
Onry A. on
Excellent service!! I strongly recommend U-Haul
Clinton L. on
I had originally booked the trailer at a location close to where I live. The trailer location got moved to another location. When I arrived at that location to get the trailer, the trailer there had wheels that were locking up. I got sent to another location for another trailer. The woman who hooked up the trailer didn't bother to hook up the safety chains properly (weren't actually hooked up, just run thru my loops) although the desk women were nice. Halfway through my trip, I had to repair the trailer wiring as the lights went out while driving at night due to severely worn wiring. These places need to step up their inspections so we can get a trailer when and where it's guaranteed - especially for the price we paid.
THOMAS M. on
I wouldn't suggest the services without first suggesting a close review of expected fees and actual. My actual charges far exceeded what my online investigations projected and I would be very cautious before repeating.
NELI G. on
The staff was helpful & polite,but the wait was really long.May be the location is undestaffed & they need more people working for them.
frank s. on
Good customer service. Keep it up.
Ben F. on
My wife and I recently moved, and chose to rent our moving truck from this uhaul location. They were rather busy when we walked through the door, but despite the line of customers we were warmly greeted and told they'd be right with us. There were four employees working that day and all were young, very polite, caring and intelligent individuals. The process was so fast, once we were up, it took less than five minutes to get out the door and on our way with the rental truck. From there we hit bad luck one after another dealing with the storage place we had already paid for. This uhaul location was not just helpful, but incredibly understanding of our unfortunate circumstances and offered assistance they didn't have to. Upon returning the rental truck, we met three different employees, one of which was the GM (Veronica L.). We've always heard horror stories of returning rental trucks and not getting deposits back or charged additional fees for this and that, but it was the exact opposite. In fact, Veronica refunded money for the miles we didn't use on top of our deposit which was a complete surprise! I not only will recommend this shop to family and friends, but I'll bend the ear of any stranger I cross to sing my praises of Veronica and her kind, caring and professional staff. We encountered 7 of her employees and can't say enough good things about how great our experience was there. Amongst all our misfortune that day and the next, Veronica and her staff made our situation feel not as bad and overwhelming as it was. Thanks Veronica!!
john r. on
Staff was very friendly and accommodating. Good experience.
Kevin C. on
Awesome service from my initial phone call to picking up the trailer to retuning it ... quick and easy ... thanks .
Leticia G. on
Repair the vehicle dents/broken mirror on the truck we used to show pride in the uhaul name.
Pedro A. on
Need more people in the morning for the morning rush.
Ralph S. on
Only issue was that I had to go in to get a service representative contrary to the signage at the drop off point. Otherwise it was smooth return of the trailer.
Kwasis H. on
You guys did a great job of handling my questions and ensuring I had a great window of time to finish all of my moving obligations. Thank you.
SHANA P. on
These guys were great! Efficient, quick, and great to work with.
RENITA W. on
Nothing, I was very satisfied with the service I received and will continue to use UHaul in the future!
Mark M. on
Don't try to train 3 people while you have a line of customers waiting
MICHAEL T. on
Not really the staffs fault. They were helpful. Looks like my trailer messed up and it was impossible to get the door to close. It got jammed in the upright position.
Lisa A. on
This was one of the worst moving experience i have ever had due to the incompetence of U-Haul. Not so much this location but for sure the location off Parkfield in Austin TX. The Guy is Glen. Hes rude, disrespectful, he harassed me by text and called and yelled at me. Also he didn't even have the truck. I have filed a complaint and so far it has not been addressed. VERY disappointed!!!!!
ERIC C. on
The site had employees who quit recently, leaving it short staffed. I was charged for fuel due to a mis-read by the receiving employee. I thought I was going to have a tough time correcting error. Although the staff person was juggling several customers, she was courteous and took time to make sure my account was correct. Kudos on customer service, but staffing issues may lead to errors. Jury is out on whether I would recommend location or not. I will try again in the future to see.
Richard N. on
I have been client of UH for over 20 years in Austin and in Round Rock area and dealt with 7 locations. This location compares most favorably when compared with any of the 7.
Michelle A. on
Your company should use Netspend
DEBRA G on
I will never get back the personal items. You raised the price. Called refused my receipts so you charged me for late fees. I had a horrible experience! Where is my stuff?
Khaled G. on
All was perfect.
Amanda M on
Christina and Veronica were very helpful
Patrick S. on
Personnel friendly and very helpful.
Katherine W. on
Nothing! The place was very nice and the woman who helped us out was very sweet. She was in the middle of eating her lunch and put everything down to help us.
Bernabe C. on
Fine place.
Glenn C. on
Very pleased with my Rental.
BRYAN G. on
Im here all the time and always greeted and cared for.....ill keep going to this location
Bonnie B. on
i FEEL THEY CHARGE ME TO MUCH AND THE RIDE OF THE TRUCK WAS RUFF AND BUMPY AND SAFETY REEL MIRROR WAS BROKEN......SO NO I AM NOT HAPPY ON 4/4/2017.
Hatem E on
Great and professional staff
NICHOLAS D. on
you can improve service by employing staff that represents the company in a positive way. I don't expect to be yelled at by any personnel...yet alone after a day of moving. I find it unnerving that your staff cannot handle simple mathematics...not even mathmatics just common sense. Customer service should be a high priority with your company and i suggest you do some better training or at the very least some basic courtesy when dealing with customers who can take their business elsewhere. A terrible experience....thank you Cristina C. for giving us the most horrible moving experience we've ever had.
noe c. on
I have been doing business at this and other stores for over a year now and was always allowed to pick up before 7 and drop off after 7 as long as before the am and not billed the extra day. I was billed an extra, I called in and did not get a return phone call.
gary s. on
The manager hooked my vehicle on trailer wrong. She apparently didn't know how to use straps and chained my vehicle back end to a shock. I was close to losing my vehicle. The uhaul dealer in Hillsboro, Texas couldn't believe how she hooked my vehicle. They corrected the problem and I had a safe trip. Lucky I didnt have an accident and anybody would have gotten injured or killed.
Neil P. on
good service. decent price. good staff. no complaints at all. thanks
Rena M. on
The customer service was excellent . They were very accurate and provided all the necessary instructions to ensure we operated the equipment properly. Very friendly and courteous.
Eddie P. on
Was not happy to have to come pick up my uhaul at this location... I had reserved my truck at a closer location but was called the morning of pickup and told that they didnt have a trick for me so they bumped me to another location which was further away and I was made to pay the mileage... don't understand why I had to pay the difference in mileage when I had a truck reserved closer to my home.
Cintia G. on
App to return after hours didn't work.
amanda c. on
Aaron had terrific customer service! Thank you taking good care of me and my family!
Sonia S. on
Wonderful staff and great service. Thanks UHaul!
Thomas O. on
Staff were very helpful and friendly. I felt that they took care of my moving needs with competence. If
Eugene B. on
The workers there were very helpful and good at what they are doing.
MARIE B. on
Everything was fine. The best part was the express check-in. ....it really did cut my time at the counter in half.
lavern s. on
Outside of pricing, everything was great!!!
Judy C. on
The staff is great. But the truck was not running very well. There is a transmission problem or something. When you are slowing down and the truck needs to downshift, it does so very abruptly and with a real jerk. It is literally as if you have hit the brakes. But you haven't..... It is the truck shifting down way too fast all by itself and really needs to be addressed before the truck goes out again. Thanks!
Elizabeth H. on
The after hours drop box was not clearly labeled, we hope we put it in the right place!
Kenneth R. on
I liked the expedited turn in. It let me get going right away.
MATTHEW C. on
I came there to rent a 4 wheel dolly, checking out was good, when I returned it theyou didn't check in. I had to call back the next day confirm in their system and the guy said it wasn't checked in. That worries me because I don't want to falsely get charged for it even though I dropped it off
emmanuel t. on
You are doing good job, I am really appreciate
Laurie R. on
The van I received was someone dirty so I had a little trouble during my pre-inspection determining what was dirt smears/spatters vs. minor body damage.
LEO M. on
This location is always great. Keep up the good work.
Robert D on
I keep getting charged for a unit I haven`t rented for months. Would not recommend this place to anyone
Barbara T. on
Only suggestion would be that vehicle be clean. Inside was clean but not outside.
kevin t. on
Good job U Haul rundberg. You guys and gals are awesome. I would recommend y'all in a minute. Thanks again!
sherry m. on
fast easy
rick b. on
Quick and easy.
Michael M. on
My rental was originally assigned to the wrong pick up location. That was frustrating and require3d my time to sort it out. Once corrected, everything went fine from there.
JAMES C. on
Nothing. Good, fast, efficient service.
Brian K. on
The staff is what made this experience awesome for me! They were friendly, helpful, and very accommodating for my needs. I'm a music teacher at a nearby school and plan on using this location for all my moving needs when we have concerts.
Soonchan K. on
Clean vehicle and better reservation that make it true!
OSAMAH T. on
The Home Depot staff have to explain everything before a customer takes a truck starting from the size of the truck and miles. Thank you.
Phyllis M. on
I have no recommendations on improvements and thank you for hiring friendly staff. Phyllis McKenzie Loyal Customer
Laurie B. on
Excellent. Truck was ready for pickup when we arrived.
diana t. on
I just dropped off the UHaul truck after hours. The sign on the window did not specifically tell me where the dropbox was so I had a LOT of difficulty finding it at night in the cold weather. I got lucky and there was an employee outside after they had already closed who told me where to put the keys.
James C. on
Fast and efficient. Had the equipment I need. Excellent location!
RODNEY C. on
Considering I received a conformation email & phone call from an actual human on pick up time for my trailer rental then showing up at the location & the trailer not being available then having to drive to another location & still no trailer and being told to drive to a 3rd location (half way across town) I'm giving it an average rating because this happens all of the time.
DARYL N. on
This team did a great job in helping me in the return of the unit. They went above and beyond to help me
wesley t. on
The Ford F250 transit is a great van!
Pedro P. on
Everything is very well, and the workers enjoy excellent attention.
lam t. on
Better
kermit r. on
The General Manager was very professional loved the experience
emanuel m. on
Bring the prices per mile down to under a dollar.
Landon T. on
Great service. All my concerns with the billing were addressed.
Haylie F. on
I was wowed by the customer service that I recieved!
Jane b. on
customer service good
BENI L. on
Great and very nice people. Very satisfied
Roger B. on
Awesome!
Richard P. on
They were short staff but you could not tell.
James S. on
Greeting and the preparation over the phone was exceptional. Staff was professional and helpful. They represented your brand very well
GRACE A. on
We know for a fact that when we reserved online, we did a one way rental - Renting at this location and returning at our destination. For some odd reason, we could not return the rental at the destination location and had to hold the rental overnight. It was appreciated that we had been charged an extra day instead of all the fees associated with returning the rental late and for that the customer service is exemplary!
Daniel W. on
The only issue I have is the fact that I could not tow a trailer with my Jeep Wrangler. I had to go borrow a truck so that I could actually move my motorcycle from one place to another.
Jackie R. on
The customer service was great! We had a furniture dolly that was broken and when I went back in to get a replacement they waived the fee for the inconvenience. I really appreciate that small gesture that Veronica made. I will recommend people to use this location. Thanks!
Daniel Y. on
I dropped the trailer after hours.
Sheryl G. on
This location was helpful and considerate.
marie a. on
Ya'll are great!
matthew t. on
Make sure the hood is shut all the way. Drove off and noticed the hood in the truck was flipping up and down so had to pull over and shut it all the way. Scared the heck out of me when I saw it starting to fly up.
Ecko B. on
The folks at this location were helpful, friendly, and considerate! Will definitely use them again for any future moves!
Philip S. on
I can't think of a thing to recommend. You seem to have a well run organization at this location.
kevin w. on
Unorganized
Senovia P. on
Please don't leave the desk unattended making a big line of customers. Definitely not acceptable having to wait for a while to be attended.
JACKELINE R on
the help I received the last day was amazing :
william a. on
Staff was very helpful!
klem S. on
Better way to handle the gassing of the vehicles.
Nestor T. on
Originally a make the reservation on another location, but when I showed up they did not haved the equipment, and it even looked like they did not care. I was glad that this location had the equipment I needed an accepted my reservation even do it was not made with them.
Matthew G. on
There were meth pipes in the center console of the truck. It was disgusting and made me nervous to even be driving the truck. The employees knew about them, and removed them after I got in the truck, but I will never be using that location again.
Jade Y. on
Staff very helpful. For first time renters would be nice if they briefly verbally explain the credit card process. I was surprised to find 2 charges on my card for the use but was later told it was a hold. Some first time users might not have the available credit. Just a suggestion.
Estella A. on
This location charged me another $120 for in case something goes wrong because of area, so I was told. Grant you they will put my money back into my account but 2 days later if it's not the weekend. Was not mentioned on their website they would do this.
ASHLEY W. on
You don't have to improve nothing. Everything was well customer service was good. Everybody that work there was very nice. I will be coming back soon.
Clifford J. on
The lady that proceeded the rental was absolutely fantastic ! Very cheerful and accommodating. she is a 10 in my books !
lisa M on
Ms. Luna is exceptional! She never seems to get fizzled, is always professional and most efficient in all things Uhaul. Thank you Ms. Luna for helping me save my families memories. Lisa Mitchell
Linda M. on
fast service I was in and out!
James C. on
It is my third time using that location, and I have been completely satisfied each time. The staff worked quickly and were very courteous.
julian e. on
The way the previous agency acted was just unprofessional. They cancelled my reservation just because one of the officer got a pain in her leg or got fractured and took the day off. Other officers could not do anything to proceed with other reservations. Worst scenario was that they even did take time to call me and let me know about the change. Then, I arrived there, and I had to wait until they transfer my reservation to 10125 N Ih 35 Austin, TX 78753. I liked the 125 N IH 35 location. I think they should offer ride back to customers and not wait until they ask. I even didn't that there could be ride back options. No one offered it to me. But I wouldrecommend this location to friends.
Roland S. on
The online process was excellent. The customer service at the location was outstanding. Drop off was after hours and was perfect.
maxanne s on
My whole experience with u haul frm reservations to blowout on the u haul was terrible but these guys at this location was great
Rodolfo G. on
You guys keep the great work.
Long N. on
Need to charge lower rate.
Francisco P. on
I would like an easier way to gauge how many gallons of gas I should put in the tank.
Jeff H. on
The whole experience was great. Went in said what I wanted and I was on the road within 10 minutes. Drop off was even quicker. Some one unbolted the trailer and I was off the lot in less than 5 minutes. I thought I had a NASCAR team helping me.
Julie H. on
Lower gas payment and fill up the tanks so that's all we have to do. This "we have it at 3/4full" is for the birds.
esmeralda r. on
The cashier looked tired and was very unfriendly. Furthermore, he failed to mention the extra $75 deposit fee if I paid with debit. Even after I paid he failed to tell me. I had to see it on the receipt. That is when he explained the debit/credit options of paying. If he would have explained this to me, then I would have paid with the option of credit. I need this money put back in my card as soon as possible. This is causing me a great deal of stress.
YASIR G. on
Friendly and professional staff
tanisha c. on
Hefty price but everything else was fantastic
Kamal M. on
couldn't find how to adjust the side view mirrors & Sun visor on driver side is loose so keeps sinking down Short trip so managed
Linda B. on
One of your worker seem he had a bad attitude problem.Act like he didn't want to help me.I don't want to go back to this site again
Mark W. on
The appointment time I was sent on my online text and email was 8/31/16 @ 7:00am. So I got up early and headed out through morning traffic 40 minutes to get there to only be told that there would be no one who could perform the installation till 1pm. Need better communication between the online and the actual location. If I needed to call the location to schedule a head of time, I was not informed to do so.
godwin e. on
They wanted to play a fast one on me such that I would fill up the tank even though I picked up an half tank truck. Just because, I didn't see the gauge and couldn't tell. They should be truthful to all customers.
aline r on
Our experience was very pleasant. I would recommend U-box for short term storage.
Jeff w. on
Crowded and busy. But after waiting about 20 minutes and going into the store, I got the counter person's attention and she came out and personally unhooked the trailer for me.
Dale S. on
it went without a hitch! Great service!
Kary P. on
Very friendly and welcoming staff. I pulled into marked zone and within minutes staff had me unhooked and on my way.
barbara r. on
Be more honest as to how much the rental will be. I thought my rental was going to be one price but mileage was added and my move was more than I had budgeted for.
DON I on
Lost all my stuff due to hurricane...
richard g. on
Keep what you doing now going this place has good people and they are well train you can not ask any more than that
CHRISTOPHER C. on
Rates are excessive and should go back.
Mary R. on
This location always has top quality professionals. Male and female employees. Friendly. Waiting time is minimal. Plenty of equipment. Great location.
CRYSTAL M on
Rude staff i got hung up on countless times when trying to resolve an issue regarding my unit since im in the hospital and lost all my stuff as a result. Thanks a lot
CANDI T. on
Great customer service, will definitely use again!
Angela H. on
Easy and quick transaction getting what I requested online. No complaints and equipment was available. Long time customer of uhaul
LINDA S. on
They don't help the customer very well ! There seems to be only one person that knows what they are doing and they are over worked.
mike w. on
I RESERVED A TRAILER AT THE FM620 LOCATION.WHEN I CALLED 10 MINUTES OUT THEY SAID THEY DID NOT HAVE THE TRAILER I RESERVED. SO THEY SENT ME TO ANOTHER LOCATION.A COUPLE OF DAYS LATER I CALLED TO GET MY 50 DOLLAR CREDIT.THE CUSTOMER SERVICE REP SAID I HAD NO CREDIT DUE TO ME BECAUSE THEY SAID THEY SENT ME A EMAIL AND LEFT A MESSAGE WHITCH WAS A LIE I RECIEVED NEITHER.WHEN I TOLD HIM I RECIEVED NEITHER HE STILL REFUSED TO GIVE ME A REFUND,THE CUSTOMER SERVICE AT THIS LOCATION APPOLIGIZED AND GOT ME MY REFUND.I WORK FOR A MAJOR RETAIL COMPANY I WILL MAKE SURE MY COMPANY IS AWARE OF YOUR TAKTICS.
KAT S on
Love the guys in the office. They were always so helpful and patient
jeremy j. on
This location was nice. However, the initial drop off location I was given ( 4021 N INTERSTATE 35 AUSTIN, TX 78722 ) refused to take my keys insisting that they were too full. I was told to call the 1-800 number and find an alternate location. Driving up and down I-35 in standstill Austin traffic during a torrential downpour begging U-Haul locations to take receipt of their property was extremely aggrevating.
CHRISTINE H on
No complaint here. Veronica has been extremely helpful and very efficient in insuring our unit is locked. A very friendly person.
Russell C. on
The systems or processes provided by UHaul seemed to significantly slow down the desk staff, so the wait was extraordinarily long for very few people in line.
Keennen H. on
Uhaul is to expensive!!!
John C. on
Location for drop-off was changed, I did not catch it when I picked the truck up & rep did not tell me it had been changed. Had to go 20 miles in the wrong direction in Austin rush hr traffic. When I finally go there, long line of customers waiting with ONE person at counter.
PALOMA g. on
Great service and outstanding product! I'm a 5'5" tall woman who had no problem whatsoever managing the truck. I just loved the whole experience. Thanks!
Samuel C. on
No complaints on the location. However I had a terrible experience renting. After I initially reserved the trailer, the pickup location, return location and price all changed without notifying me. I was able to catch the price and pickup prior to the rental, but I did not notice the drop off and went to the wrong location to return it.
rusty h. on
Gentleman was knowledgable and helpful
Paul M. on
No hassles so all was good
lauren b. on
The experience was quick, matter of fact, and pain-free. Especially appreciated the courtesy of allowing me to return my moving blankets later in the week, as I had not been informed I was renting them rather than purchasing them at my pick-up location. These guys get 5 stars!
Sam L. on
Quick and easy turn-in. Just what was needed after a long day of moving. He even directed us to the local Home Depot for some bolts that we needed.
PHILECIA H. on
Rental of trailer went smooth. However storage services were poor. I wouldn't have needed this truck if it weren't for your poor storage services. I took my business elsewhere.
PHILECIA H on
Services were poor for the storage unit. Tried auctioning my items after 3 mo and only had it 3mo. which were all paid. Rep wanted me to pay 300+ dollars for fees of auctioning
Keith R. on
Van smelled of dog. There was dog hair in cargo area and what appeared to b stains on rubber csrgo floor mat.
Maria Fernanda R on
My U-Haul was moved from one location to another so I had to pick up in a different location No one informed me of this until the day of pick-up
shelly b. on
Our drop off location was great, however, I received a text confirming that I was to drop off at 4021 N IH35 Austin 78722 (which is where we requested to drop off). When we arrived, they were rude telling me that they did not have room and I would have to take it to another location. Very frustrating! I rate that location "poor". All they were interested in was telling us how stupid we were and that Uhaul's trafficking department in Arizona has no idea whats doing on in Austin. Based on that experience, I cannot recommend Uhaul. Next time we will hire a moving company.
ken c. on
Thank you for a quick and easy experience. Good job!!!
ENEIDA F. on
I got a truck with a bad battery and a trailer with 2 cracked tires. Had to call road side assistance twice during my trip. It was a long trip (Austin TX to CA), the trip was delayed 6 hrs and I had to pay hotel and ppl to help me unload due to the delay. It was a bad experience renting the truck and trailer at this location.
MARIO A on
Rude attendants. Once I saw that the doors were left wide open even after closing time.
charlotte t. on
All were helpful. Nothing at this location needs improvements
frederico r. on
Thank you
Logan G. on
Awful experience, did not agree on a location or time rather I was assigned one that did not fit my schedule. I wanted to be contacted through text and got a call instead. Unfortunately after this experience I will not be using usual again. They treated me like I was the inconvenience, and due to their mistakes I had to leave some of my furniture on the street and return the uhual or risk getting a 150 dollar fine. Long story short some of my furniture was stolen. Usual seriously does not care about its clients rather their money in their pockets.
judy c. on
I reserved a 17 foot truck for a recent move for our office. When I arrived I was told that my reservation was for only 6 hours and that I couldn't keep it or the full 24 as I had reserved it. This was clearly an error on the part of your staff when I made the reservation. Yet I was told that if I kept the truck for longer that there would be an added $150 fee. My only option was to go home, borrow a pick-up truck and return to purchase a hitch and tail light adapter and rent a trailer for our move. Needless to say, our move took a lot longer and was much more work with a small, open trailer rather than the truck that I had reserved several days before. No effort was made to compensate for the error made by a Uhaul employee. I would have never reserved a truck for a major move for only 6 hours. I will have to think twice before I ever rent from your company again.
DENNIS L. on
Great group of employees, always eager to help, and they proved great service.
Jeff L. on
At the end of the month is a bad time to be renting a trailer. I live in Georgetown, Tx and had to drive into Austin to pick up the trailer. Just a little inconvenient but understand. I was originally going to drop the trailer off in Portales, NM until they told me it was $325 fee + tax. I then offered to take the trailer to Amarillo, TX and it was $50. I would like to know this information upfront rather asking the rep why before making my decision.
Andrea E. on
The truck itself was fine, but we had a lot of scheduling issues. My initial confirmation said 9am, but when I checked in online, it said 10:30am. I called to straighten this out, and was told I could pick up the truck any time that morning. However, the morning of our move, I got a call at 7:30am saying that I was late for pickup, and they were going to give the truck away. After about 20 minutes on hold, I was able to secure the truck.
Michelle R. on
Do not be missing up on scheduling uhaul trucks. We asked to rent from 9:00 am til 5:00pm,,was told would be fine to rent til 5:00pm then when picked up the rental truck was told til 3:00pm. We are unsatisfied
AMANDA H. on
Amazing Staff. Even when the system went down Saturday morning, they were maintained the customers in the store, still handling all concerns. They were very accommodating when I could not return the 10" truck in time and worked with me 100%. Truly appreciate the crew for making my move seamless and appreciate that they had the inventory in store available for everything else that I needed.
Rencheng D. on
Be careful to record the mileage. This time the MI out is wrong. Even though I found it before I started the truck, the cashier still gave me the wrong bill when I returned the truck. I also wasted some time to correct the bill.
PAMELA P on
Please advise to me why it was ok for your staff to be rude and unhelpful always. I had payment issues and the amount changed. Never could get an answer as to why the amount was the amount.
Jorge D. on
Initial pickup location was at one place. I then got moved to another, showed up there but they didn't have my trailer. After an hour of looking for one of the same size they were able to locate on at this location 10125 IH 35. Once there everything went smoothly. People were nice and got me hooked up and out of there in no time.
RUTH M on
While my reserved unit on the ground floor was unavailable at checkin, the issue was resolved effectively.
Allan D. on
I had a great experience and the guy that checked me in was very knowledgeable and professional!! Loved it!
Jan E. on
Fast & simple, just took key and i left!! It was closing time too.
YASIR G. on
Always deal with this location. Very professional people.
Sebastian P on
My Delivery date was changed without my consent and it took over 4 days of calling and poor customer support
Ousmane B. on
Great personel
michael c. on
All Good. Thanks!
Jesse J. on
A couple of employees were completely unprofessional. One clearly did not want to lease to me a storage unit, which was the entire purpose of renting a truck from this location anyway. Overall frustrating experience.
bernice w. on
Employees were very helpful, we had to change our pickup time and there was no problem.
CARLA B on
Veronica and the rest of the staff are terrific!
Ryan B. on
When I returned the equipment there is a sign outside saying to wait there with your equipment and a U-HAUL representative would come out and check our equipment in. After waiting 10+ minutes, I wandered inside to find no customers but 3 employees talking and laughing. They didn't even know I had been there waiting because they were bust socializing. I asked if someone could check me in and the woman that came out had a very rude attitude towards me. She asked me if I could back the trailer up next to the other ones but I told her no as the spot she wanted me to put it was very tight and I didn't' want to risk damaging the trailer I checked out or the other equipment on the property. The whole experience was very unprofessional and left a bad taste in my mouth. I will not be returning to that location and I will probably use a different company for my rental needs next time.
Maria T. on
Thank you.
CINDY C on
I paid extra for after hours access. I tried to use my card but it didn`t work. I called customer service and they left a message for the manager. Next day I tried again but my card didn`t work again!
TED T. on
The truck was much smaller than I needed a 24 or and 26 foot trucks would have made the move in two or three less trips. Which is why I came into town to get a bigger unit in the first place. The Key drop box was not found being in a dark non lit location on a side garage door with no clear signs. Too make it worse the door was blocked by a parked van. Move it the the well lit office area. This made Me take another trip back into town and made Me late for work. U-Haul had a much better location located in the Manor area (perfect location actually) which no longer carries the U-Haul brand (I had used several times in the past). With the cost per mile and distance needed I will no longer use U-Haul! The cost was extremely excessive! Many other companies will get My business in the future. Including this Saturday when I move the last of My property.
Matt L. on
There was a very long delay when calling this location. I guess there is not someone always available to answer the phone, which was frustrating.
john b. on
Very good desk people. I asked for extra time considering the delay and got it, but didn't have to use it after all.
Ronny K. on
Truck had many problems, transmission got stuck in either overdrive or 3rd gear, speedometer didn't work, odometer didn't work, check engine and check transmission lights came on.
Scott w. on
If there would have been one more vehicle, or anyone coming after me, there was not going to be anyplace to park. No signs directing me where to drop my key. Took a chance and dropped it in a slot on garage door. Maybe just me, but it seems like a sign would be helpful.
ALFREDO R on
Good experience. Great service
melinda n on
I came across some issues but the staff were helpful in correcting them and everything is resolved and i have my stuff.
BRANDON L on
Price per mile is high on trucks but storage is good
AMADOR U S on
I showed up at 8p last night with a truck full of boxes and could not unload. Left it overnight risking getting stolen. Unacceptable
COLETTE D on
Good
KATRINA C on
It would have been nice not to get charged extra for being able to access the storage unit after hours up on the day of move in. If I were to choose another storage this would be the reason.
ABDUL K on
Good service
ROSIE C on
N/A
JENNIFER H on
Very helpful and nice staff. Good customer service
BARBARA J on
Staff was very well versed and female freindly.
GILLESPIE C on
Continue your present effort
NELLY C on
Staff was friendly and obliging.
MARY B on
It was good
KIMBERLY G on
Excellent customer service. They made my move so much easier. Thank you Uhaul employees at Rundberg and iH-35 location...you`re awesome.
JONATHAN S on
.
RICKY P on
Great location simple and to the point storage units.
BOBBRA C on
Excellent service
ARMANDINA D on
The manager was always very pleasant and helpful, she is an excellent store manager. I give this location a 10, with 10 the highest on the scale.
DON O on
Satisfied
BOB M on
I know this is a big corporation, but the folks here always made it seem more a `mom and pop` style operation. Very friendly and accommodating. I highly recommend this business.
BOBBRA C on
Representatives were helpful and prompt in providing service... assisted with loading packing supplies into my automobile
MICHAEL D on
Staff very helpful. Jason i believe took the time to show me how everything worked. Excellent service
JOYCE S on
Much nicer than other uints I have seen though I`ve never actually rented one before. Location of space right by door AND bathroom wonderful. Recycle spot also a great tghing. t
VICKI H on
Veronica was totally on point!
Elizabeth R on
There was only a little confusion when I got a call, the day of the move, from the center asking us when we were coming to get the boxes.
BECKY R on
Veronica is great
ANDRE D on
Everything went smoothly and the facilities were clean. Overall good experience.
STEPHAINE A on
No issues. A tornado hit this building and they kept me very informed.
ALBERT H on
Rat catcher trap within unit?? Was it necessary to tell me I would be charged with trespassing for being in the unit after 5pm?
MARY A on
our experience with this uhaul location was very good. had no problems.
MIGUEL G on
Service was very good. Staff was helpful and answered all my questions:
LINDSEY C on
The experience was fine before the tornado. My unit was damaged/lost though and I was a little disappointed with UHaul`s management of my total loss.
MICHELLE S on
After the tornado no one was really helpful.people were siting around not helping people.
MARY M on
The staff members that assisted me were very courteous considering the building repairs taking place.
JEROME P on
Building was hit by a tornado otherwise it was ok.
leslie p on
It was good
ELIZABETH M on
Very helpful staff, got me set up in a very short time with a new storage unit
DEBRA S on
My rent went up quickly and I thought it was too pricey.
FABAIN L on
The staff was very helpful and friendly.
KENNETH L on
thank you
GAIL D on
Very helpful staff, quick and efficient.
SAVANNAH W on
Aside from the over charges I caught on 3 different occasions, the staff was friendly. The girl who did the reservation have me a really snag storage unit though.
SAMUEL R on
Very helpful staff and clean..
RONEK D on
Convenient location. Friendly staff.
CARMEN R on
short but good experience
JAMES B on
The unit I was rented had someone else`s lock on it. I demanded my money back. Not the clerk`s fault. It was the computer system. I took my business elsewhere. Terrible.
BRENDA W on
my experience with uhaul on runberg has always been very. very good.
ADRIANA L on
Storage was clean. Great service
KAREN R on
Thank you Awsome
SHIRLEY B on
Customer service was excellent the staff was friendly and worked with me on late payments.
WILSON L on
The facility is clean yet still with insects. Staffs are very friendly and helpful. For the second floor climate-controlled storage room we rented, it was awesome and everything was kept nicely!
AZUCENA C on
Staff was very helpful and friendly.
HAROLD B on
Your team of employees were great to deal with. Thank you for everything
TRENA P on
7 p.m. is to early to close, some movers like night moving
CHRISTINE M on
Very helpful and accommodating, and friendly to boot. Thanks!
CATHY C on
did not receive a credit for days not used on my storage unit
JOHN H on
Very good
JOHN H on
Everything was clean, staff was helpful, was in and out really quick.
CARL B on
every since bob took over a few years back,turned it around, the new crews have kept the standard high
JOHN F on
Everything was great. The building is clean, the unit is convenient, and the staff was very helpful.
DARNELL H on
I never felt insecure about my belongings being in this storage. This place is trusted and reputable.
RODERIC H on
L
KEVIN C on
It was all good
REENA L on
Timothy was extremely helpful during our storage rental, trailer issue truck rental.
ADAM A on
The prices are very high compared to competitors
JARANDY M on
Glenda, was so helpful, courteous, and extremely kind. I`ll be recommending her any future U-Haul business.
RONALD P on
The staff was very professional and always helpful. I would definitely use this facility again.
ANDREW E on
I am grateful for this U-Haul facility and their Staff for all their help and patients with me during this transitional period in my life. Thank you U-Haul.
SHERYL G on
The staff was great. I paid for extended access, that worked for me. Overall the experience was very satisfactory. Thanks
DANIEL G on
thank you for your friendly services
TROY K on
Good experience.
MATHEW T on
Said anything to get me to drive over with a full trailer and then talked in circles after they realized what units were currently available. only solution was 3 units on 3 diff floors
ELIZABETH H on
Satisfied customer !!
FABIAN R on
overall very good service
JULIA D on
need a place to throw trash
MICHAEL H on
The staff was very helpful pleasant and friendly. Good grest5 job to the two ladies at the counter VERY VERY VERY SWEET GOOD ATTUTUDE THANKS
ALAN B on
I did not like the fact that I had to pay a full month for one months rental. Staff was sympathetic but said they could not help. Shame on you for ripping seniors off.
RONALD P on
The Staff members were very helpful and friendly. All of my questions were answered with a great deal of professionalism. Thanks for a wonderful customer service experience.
ANTHONY T on
kinda pricey storage.
JOHN Y on
well done
JASON H on
I might recommend however I would tell whomever to paay for the access. Ended up not using the facility because the card wouldn`t work so we had to unload somewhere else in the rain no less at 11 pm.
STEVEN B on
Glenda did a great job on customer service and assisting.
MARSHA F on
i always use Uhaul for moving and storage
ROBIN T on
Great management, great employees, reasonable and helpful. Honestly, did not expect as much. Thanks for the swell experience, C-
GERALD A on
Excellent customer service and a great facility.
GERALD A on
Staff was nice and very helpful with storage information. They could not assist with my compliant regarding bad customer service in Albuquerque. Referred to the 1 800 number.
HARINDER L on
The service was excellent. Staff was very helpful and courteous.
JOHN Y on
Very good staff and facilities. Well done. Thank you!.
DANIEL W on
Your security system sucks. It is just terrible. I paid for after hours access and was only able to get in after hours one time. Waste of money.
ROBIN T on
Attended efficiently quickly. A few unexpected gestures that really made for a swell experience. Truly, this was positive beyond expectation.
FRANCIS K on
Veronica and Tim provided excellent service. They answered my questions and concerns with confidence and efficiency. I would highly recommend this facility.
BECKY W on
very helpful and considerate staff, helped me with a difficult situation.
MARK S on
This was the final leg of my move from St.Louis and the transaction at this location was the FIRST smooth part of my move, Thanks to CJ.
CANDICE U on
Thank you, I will come back if I ever need to.
NATHAN H on
The staff was very helpful !!!!
JACQUELINE S on
This is my 2nd time using this facility, will use it again.
JANICE G on
The service was not the best because there time when questions could not be answered and wanting to add more late fee for being late one time.
ALBERTA B on
Your staff was very professional,kind and quickly came to my aid when I needed assistance with the storage door. Thanks!
DANIEL G on
i appriciate the service, thank you.
THOMAS H on
The employees at U-Haul are very courteous and proffessional. This is my third or fourth use of this particular facility.
BRIANELL F on
Service was awesome....excellent even.
TIMOTHY J on
good
DONNA C on
The faacility was well managed and I had a very good experience while I used it.
LINDA C on
Thanks
LORI M on
I really have no complaints but just wasn`t to happy when you pay for a full month but you move out before your next month is due. You don`t get the rest of the money that you paid for the storage.
PATRICIA M on
They are friendly and very hospitable. They also helped me subcontract movers to take my items in the my storage building to my new apartment.
JOE R on
User-friendly process and very professional!
JUAN C on
Service was excellent. This is the second time I use this facility. I will use it again if I ever need storage or truck rental
BRENDA J on
The staff was just fantastic and everytime I went to the U-Haul Co. The staff went above and beyond to help me. I would highly recommend this U-Haul location to all my family, friends, and co-workers.
MARIA S on
the staff was very helpful and sweet. actually for 7 years that i had my stuff in storage, its always been like that..thank u
JOE R on
Very professional, seamless process!
JOHN B on
great staff, great service!
TOM W on
Everytime I have been to or called your location everyone has been extremely helpful and efficient.
CONNOR T on
Very easy to use, very secure, and so convenient
STEVE P on
David and his staff were excellent. A tremendous help that allowed my move to go very smoothly.
JEAN P on
Satisfactory for my current needs.
LINDA S on
Staff and management are extreamly nice,knowledgable and helpful they made my nightmare move more tolerable.
LORENE S on
Mr. Harris and his staff were all very courteous, helpful and informative simply AWESOME! Thanks, Lorene Scott
TIMOTHY M on
Your elevator safety certification has expired.
IVY D on
everyone was very helpful, made the experience painless
VERONICA J on
Excellent staff, very clean and secure facility.
JENNIFER N on
Everyone was extremly helpful and friendly. Thank you.
NEHRU R on
The staffs are extremely helpful Michael and Detnna
BEBORAH B on
Friendly service, clean facility.
ELVARINA H on
Very nice location and the staff are greate, especially David the manager for this location.
JEAN P on
well organized and helpful
KARA M on
The staff went above and beyond to help accommodate our needs after a long day. The manager even helped us move a heavy couch into our storage unit. Thanks! You were the best part of our move.
MADISON D on
service was very slow, employees did not seem to have a solid understanding of the u-box system
ALFONSO C on
The staff was great, very knowledgable and friendly. They explained everything thoroughly. Overall, great service!
DONALD T on
Everything was smooth and professional, excellent service.
JOHN B on
Very good, friendly service provided by several personnel. A/C was out in the salesroom which made it uncomfortable for customers and staff.
BRUCE W on
had a very good experience, no problems at all.
DAVE K on
The staff was very friendly and helpful. I really felt like I was getting good service, which is way more than I can say for some of the other companies.
ANTHONY J on
I was even able to sell a big desk to the Ubox driver for use at a Uhaul corporate office! Perfect synergy there.
ROBERT M on
Very nice staff at this location.
LISA C on
I enjoyed my experience at this UHaul location. The staff is very friendly and knowledgeable. Thank you!
KARA S on
Everyone was very friendly and made it easy to reserve and close out my storage unit when needed. Thank you!
EVELYN W on
The location has best staff ever, they are the main reason I keep coming back. They are always professional,friendly and knowledgable. Keep up the good work
RANDY B on
Very helpful and professional staff. Convenient location and maintained very well. Highly recommend!
CARL B on
i am 56 years old and have used u-haul many times over the years. this location and staff are among the best.
PAUL G on
It was convenient and easy to work with you. We have rented some space at least a few times and it is hassle free.
TAVORIC P on
I had an indoor storage unit it was hot most of the time there restroom always had an odor. Other than that my overall A
ERICA B on
Very impressive! Initially, I was only going to gather information however, I was sold on the services, the staff very helpful, and the website is wonderful-Great job! E. Breedlove
MICHELLE F on
It was fine.
DONALD N on
You should give all the staff there a promotion and a raise.
ALTA YEVETT A on
During my three-year storage with U-Haul, I had a very good experience and would certainly come back should I need the facility again. Thank you. Alta
IVORY J on
everyone was nice
SARAH G W on
Bernie Koepler was excellent in getting me into the right storage unit and made sure that it was as easy as possible.
PATRICK R on
Pleasant, helpfull staff.
JEFF G on
Very easy and convenient
CORAL H on
I found the rodent traps disturbing. The facility smells horrible and its quite obvious that cleaning is sparse infrequent. I had to deodorized my stuff. Nevertheless, the staff made it bearable.
CORAL H on
I found the rodent traps disturbing. The facility smells horrible and its quite obvious that cleaning is sparse infrequent. I had to deodorized my stuff. Nevertheless, the staff made it bearable.
MARY G on
The staff at Rundberg was good. Did not like dealing with U-Haul call center. I was assured of change on my order. None of the 5 reps I spoke with did what they said they would to correct order.
ALLEN B on
Overall a GREAT experience
GABRIELLA L on
My storage unit was flooded by a plumbing issue in the building. No offer to transfer units were offered to me. As it turns out, I did experience damage to personal property.
CYNTHIA D on
needed later access
SUSAN D on
The wait to check in was too long it-seems like it always is. You should streamline the process. Follow the lead of rental car companies.
PATRICK R on
I like this operation used them last year, too.
GODDY C on
I saved a lot of money by using this U-Haul storage facility as compared to the ones offered by the movers. The staff has always been friendy and willing to help. I also used their recommended movers.
ORLANDO M on
Staff was great
ORLANDO M on
Bernie was great in getting me setup with truck and storage Thanks
ELIZABETH P on
I felt my things were very safe and I was not afraid to go by myself to my unit at night. I will use U Haul storage again.
SAMANTHA H on
We moved to Austin, Tx from Orlando, Fl in March. Our experience was a great one. Thanks for all of your help. The staff was great and very helpful too.
ADRIENNE H on
The staff was very nice. The facility is the cleanest I have ever seen.
FABIAN R on
Very good and very clean environment. Excellent costumer service
KATHARINE R on
the staff that was working Sunday, 7 May were extremely nice and helpful. We were exhausted with moving and they made everything easy for us. Thank you!
LYNN L on
THE STAFF WAS EXCELLENT,FRIENDLY AND VERY HELPFUL,I WILL USE YOU AGAIN IN THE FUTURE.. THANK YOU VERY MUCH...AND GOD BLESS U ALL
IOLA H on
So far it has been a positive experience.
EVA U on
Cyd was very helpful and courteous!!
BRUCE W on
very helpful staff! appreciated that fact! did not encounter one single problem!
VICKIE F on
Keisha not sure if I spelled her name correctly -- was fantastic~!! Cheerful, pleasant... very efficient. thanks
JANIE R on
Very good
PAMELA R on
I stopped in this location by accident as I meant to go to the Public Storage next door. Due to the superior service I received I decided to switch and rent a storage unit here.
HARRY J on
Judy and Mike were very helpful to meet all my needs with a 14` Van and Self storage.
AUSTIN AREA U on
great customer service, very timely.
PAULA B on
the clerk was very knowledgeable and was able to go over all my options for moving into a `bigger` place. thanks
JUDY S on
Way better than the independent and smaller storage facilities. Secure, safe, very clean. They don`t try to oversell --- that`s a really good thing !!!
STEPHANIE K on
everything was okay
DON I on
Helpful and friendly
VIRGINIA J on
Judy Cyd were ther greatest! They really helped me out in a time when Iwas in desperate need and they were friendly and gracious.
BLANCA L on
The staff member that assisted me was very pleasent to work with!
WILL D on
Current manager, Kevin Thompson not certain about last name has been extremely courteous and helpful with my concerns.
JOLENE C on
Very nice storage facility and close to my home. I feel my belongings are safe there.