Customer Reviews for U-Haul Moving & Storage of Rundberg
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Rundberg
Elvis D. on
You fucks tried to double dip me, fuck you & your company
alan l. on
Staff member Lisa was very helpful throughout process. Returning the truck was very difficult due to the website not recognizing my reservation, therefore I was charged extra for "not" officially returning.
KENDRA T. on
This is my seccond time renting this storage over a span of 10+ years and I was very satisfied.
vivien f. on
What started out as a horrible move was made a much better day because of your employees. My movers didn't show up so I (58 year-old woman) moved by myself. Lisa swept and mopped the Uhaul for me before giving it to me. She forgot to put the dolly in there in her haste to clean the van but quickly contacted me to let me know to return to get it. She gave me Gatorade and an electrolyte drink and reminded me to stay hydrated. I got home and then locked the keys in the van and was almost in tears. Kerri from Roadside Assistance went out of her way to have the van unlocked at no cost to me. When I returned the van the next day, they took off the cost of the dolly. Excellent customer service by Lisa and Kelly. Thank you.
Tracy T. on
The return process for a one way rental is a bit sketchy. They said when I picked up the truck just call the 800 # and they will authorize a drop off location. I first called the company store they recommended but the person there said I had to call the 800 number. Then, when I called customer service they transferred me back to the same company owned store I had called originally for scheduling and they didn’t answer.
Vanessa W. on
There's a thing about doing your job and there's another about being kind and giving great customer service. I've never met a bland and direct person working for uhaul but this time I did and it completely messed me up. The way he handed my husband's form of payment since it was a prepaid card was completely rude and in considerate. I understand policy but to hand it back in the manner that he did was completely unacceptable. I will continue to use another location since they were WAY more courteous than this one.
LETICIA L. on
Overall price was expensive per mile
Landon R. on
Process was easy, and everyone I dealt with was friendly. Not much else I one could ask for. Thanks!
oluwayemisi a. on
Excellent service
Ben S. on
General manager was extremely rude and had this nasty attitude. She didnt offer to help in any way and spoke to me like I was a bother. Equipment did its job but the general manager needs training on customer service
letty p. on
The establishment was clean. The people working there were all professional and quick to help. Thank you.
Elizabeth S. on
The woman who helped us return the trailer was really nice and personable.
Carrie S. on
Add a drop off location that you tell them. And focus on the customer and not your damn cell phone and text messages
pamela s. on
??
Linda G. on
The management and staff were always friendly appeared to go out of their way to address all of our needs. It got an excellent rating from me.
Deborah B. on
more counter help. very long lines.
DILLI R. on
They did not set up my PIN number properly so my pin wouldn’t work. I was stranded in the middle of the night with a truck full of my stuff. I don’t know how someone can mess up something so important
GOPAL G. on
Very helpful Excellent service Will use them again in the future
deonna m. on
Lisa Mitchell was so helpful! She put me at ease in the middle of a stressful situation & made sure my accommodations were met. She rocks!
jorge g. on
Nice people. Always willing to help.
Akaria F. on
Great place
Amber K. on
Uhaul Advisor was very helpful!
LOIS S. on
We were at a very urgent and desperate moment relocating back to her hometown of Austin Texas we want to give reverence respect & commendation for the extremely exceptional customer service from LisaM
ozelia a. on
It was a pleasure working with you all, I’m grateful! Thank you again, God Bless
Betty K. on
No comments.
Betty K. on
Quick, nice service!
JOHNNIE M. on
Great location!
bobbye b. on
Great
Jeannette R. on
No comment
Rigo D. on
Storage still lockedAFTERtoldASAP,hadTOcall800#.Called for helpGOTignored&kept walknFRMme.Climate control above 84F.Equip use for matrs etc2small.StrugglingNEXTtoEMPLYEE,could of help or open door.
CARLETTA S. on
The General Manager at this location Ms. Luna was wonderful, she was workung the store by herself and she gave us ezceptional service under strenous circumstances. I take my hat off to her.
John W. on
wonderful place to do business. And it was all enclosed - had a ramp to back up to - AND provided dollies. AWESOME!!!
Salvador m. on
Muy satisfecho es esta localidad muy amables lo recomiendo me gustaría k en las otras localidades tuvieran la misma atención com esta runbert muchas gracias
DANIEL K. on
Your staff were especially courteous.