We got double booked for a 10' so they only had a 15' for more money and had to bring it back in less than two hours. Had no choice but to get it to get our stuff out and because of time had to leave the stuff and my moms and will have to move them again to our other house. Terrible! Also the gas gauge wasn't working properly and they got a free full tank! Lost money and couldn't get moved to where I needed. Still waiting for the manager to call me back. I'm calling corporate tomorrow.LUIS V.
Customer Reviews for U-Haul Moving & Storage of Rundberg
Austin, TX 78753
(N Of Rundberg)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.AYSHA N.
They charged me for something I didn't use and on top of that they gave me a broken trailer. I could have killed someone or died myself and they charged me anyways, I am a very long time customer everyone in my family's uses uhaul and this honestly this is such a bad experience that I'm no longer going to continue doing business if I have to pay for this. Please help 512-906-6489 call me if you want more informationMARTIN JR F.
Nothing you guys was great you did an amazing job I even recommended you guys on Facebook and Instagram .. thank youDONALD G.
Nice employees. Work very hard. Took great care of me.Wendell H.
It's a fine location but it was not the location I selected. The app instructed me to go to my original Burnet location for pickup and also the Runberg location. The information was the problem and caused me stress and a longer drive.DUNCAN ROBERT C.
Customer did not leave a comment.ANTHONY O.
Customer did not leave a comment.QUENTIN J.
They were nice enough to credit me for the missing pads.Jeffrey M.
Customer did not leave a comment.ROBERT B.
Had me driving around town for 5 hours looking for a truck The stores that were closed they sent me to stores that were mad because they said that the other store that sent me with sending all their people to them and they didn't have enough trucks now I'm getting a bill for $500 it's crazyHOPE GUERRA M.
Customer did not leave a comment.JIMMY A.
Camry was great! She came right up to our truck when we came to drop off. We had a question about the gas we replenished. She really listened and provided wonderful customer service. Her energy and politeness were appreciated.JAMES D.
The guy in this location is very friendlyRONAL G.
Customer did not leave a comment.CHUN SOO K.
Customer did not leave a comment.robert b. | Overall Experience
Maybe a bell or something to notify people in the back when a customer comes inHesperia B.
Under staffed. No outside help. Had to wait in a long line for drop off . No place to drop trailer.THOMAS A.
The staff were very friendly and helpful to us and to each other!Robert P.
Customer did not leave a comment.DOUGLAS B.
I tried to call the office multiple times in advance to confirm some details that later ended up costing me some money! I came in @ 8:50am smiling & greeted Henry with a hello who was standing @ the front desk. He did not greet me back. He didn't even lift his eyes or ask how may I help you. I just went right into providing my reservation details. I asked if by any chance they would have a larger U-Haul available than the one I reserved, before I could even finish my sentence her interrupted with a firm NO! Okay fine. I then stated I tried to edit my reservation details but the system wouldn't give me the option to change the settings from in town to one way move out of town. I was moving 30min outside of Austin to Bastrop & wanted to leave the truck there. He dryly & rudely stated NO! This U-Haul belongs to us & it has to come back here. I said but the truck literally says in town AND one way moves & has a Arizona license plate. His words exactly were â€œI don't care what the truck says.â€ I then asked for his name & told him that he was very rude. He then said Henry & walked away. I had to figure the truck on my own & inspect it without any directions. Sadly Henry was training another gentleman who I could tell was very uncomfortable with the way he was speaking to me. If I were a black man & not a black woman who was alone, I do not believe Henry would've felt so comfortable to be so disrespectful & nasty to me. If they answered their phones I would've been able to get the answer to my questions in advance & not @ the last minute when I didn't have the option to say no. I had to move THAT DAY & had no other choice. I've used U-Haul for years, but NEVER again after my experience with Henry & I plan to make my voice heard. @ the time of drop off Camry was very polite & professional & even apologized on behalf of Henry. Thank God he was gone when I returned the truck.ERIN B.
Los camiones muy confiables y las personas que lo atienden a uno son muy amables se los recomiendo..ðŸššðŸššðŸššðŸššEDGAR M.
Customer did not leave a comment.HECTOR G.
Your Stupid app did not work. You sent me a long way to pick up truck and again a long way to drop it off. Then charged me for an extra 78 miles that you stupid app forced me to drive. So Hell no you cheated me and did not even let me pick up the truck. I had to go inside to get the truck and drop it off.DAVID H.
Customer did not leave a comment.CHUN SOO K.
I was supposed to have 24-hour access and when I came to the storage with the truck full of furniture my access didn’t work.Kendra J. | First Impressions
Had to cancel my first rental. Web site was vague and Uhaul wanted me to go to Bastrop for a trailer. It was a pain.Theresa H.
Customer did not leave a comment.EUGENE H.
Just want to thank them for quick and friendly services.LORENA R. | First Impressions
Stop with the hidden fees. Makes for a bad experienceDAVID H.
Customer did not leave a comment.John H.
The person helping me was very friendly, she represents uhaul perfectlyKARINA J.
The only problem is that the code don't work sometimes also the card to check in I have to go to the office anytime that I'm there to get in.Cesar Z. | First Impressions
Customer did not leave a comment.DOUGLAS B.
Priceless!!!!!Glenda M. | First Impressions
Customer did not leave a comment.IBRAHIM A.
Everything was exactly the way we expected it. Great equipment and service!PHILLIP O.
I ordered a truck with an Appliance Dolly. But when I got my truck and came to my location it turned out that the utility dolly is inside. No one replaced it with an appliance dolly, Had to come back on my own vehicle and get an appliance dolly. As a result, I was charged for both dollies. Also, the utility dolly was partially broken. The truck's windshield was very dirty inside. I used the self-service app, returned the truck afterhours, and drop the key to the dropbox but I got the call on the next day with the question - "where is the key?".Yaroslav H.
Customer did not leave a comment.DIANNA C.
Fat and easyDELORIS B.
Great place for all your moving needs with a wonderful helpful staffJASON S.
Customer did not leave a comment.OSCAR V.
Terrible! Watson & Taylor location needs a complete overhaul of management. The Runberg location was decent but definitely could be better. Highly disappointed in my experience with this companyMAUNYA J.
I reserved the vehicle online and then went in to pick up the truck. The staff was busy, but they had great customer service interactions with everyone I witnessed, including during our transaction. We went over the reservation and the employee went over instructions on how to return the truck. He was calm, quick and very respectful. I was charged exactly what I expected. I would highly recommend this facility!RONDA P.
Customer did not leave a comment.TAMMY T.
The employees were knowledgeable and helped me Select a trailer.GARRY S.
My original return location was a random field in Manor, TX off 290. I drove across the city to return the truck, passing a few locations that would've been so much closer. Horrible return experience!Patrick G.
24/7 customer support (which has nothing to do with the location I got the truck from) was very disappointing. We were on hold for over an hour trying to get a question answered. Please improve response of the 24/7 support. Otherwise, great experiences getting and using the truck.Daniel M.
No improvements needed here. Everything was great!!velda S.
Henry Guerra was extremely rude and unhelpful. Walked us through nothing did not add my husband as a 2nd driver the uhaul inside the cab was not clean and he gave us one parked in the tightest spot did not pull it up for us and just walked off after handing us the keyKIFFERIE C.
The lady on the location check only the back lights of the trailer but not the side lights and front lights I told the lady that one light don't work and he told me that only the back lights work that that lights is only a reflector. And al told the lady that why on the passenger side they same â€œreflector was on. He ignored me and walk inside the store. I go back to ask is there going to fix the lights and he told my that is a reflector not a light They need better customer service and tech the employees to talkDAVID H.
Keep maintenance on vehicle up to datesara J.
The lady that helped me was outstanding.Jane E.
Customer did not leave a comment.camry w. | Overall Experience
Customer did not leave a comment.JACKSON B.
Customer did not leave a comment.Brittany H.
Customer did not leave a comment.DIANNA C.
To much paperwork for a return, pictures if you have cameras and the truck is there.Jose V.
A pleasant experience. Counter representative was friendly and thorough. A real courteous person. A true professional.FRANK C.
Customer did not leave a comment.CAROL O.
Customer did not leave a comment.WILLIAM N.
Nothing. You guys were perfect. The lady that worked inside was amazing. She was so sweet and attentive and very helpful even though I walked in right before close.DOMINIQUE G.
Very rude manger and bad customer service. I will never go back to uhaulWILLIE R.
Great service, quick, easy and friendly.Matthew J. | Overall Experience
Even when I made a mistake, the clerk was so nice and help me get the right trailer I needed. Nice and friendly staff. Need more people like her.WINIFRED F.
My experience with this location was absolutely abominable! First, I let the attendant connect the trailer and they forgot to latch the hitch. Fortunately I noticed at my next stop. Next, I noticed the trailer was pulling harder than usual and not braking very well. I saw the trailer brake actuator was misaligned and decided to take the trailer back before the agreed time, hoping to swap it out. While discussing with staff, I also noted a lack of brake fluid inside the reservoir. This led to a serious case of denial with the manager on duty, Pono. He tried to claim the trailer had been jack-knifed and that the 1/4" of fluid in the reservoir was sufficient. I wasn't gullible enough to fall for his antics, which seemed to raise his ire. He then refused to make any consolation for the fact that I returned the trailer due to safety concerns, even though I wasn't done with it. I was then charged the full amount and they said I would need to go to another location if I wanted to rent a different unit. As a self-employed mobile mechanic, I find the state in which this trailer was rented to be completely irresponsible. The way I was treated was also inexcusable.MATTHEW P.
Only one person working at the location, we waited in line for a while and then when we got our keys, they just sent us out to find it ourselves. We could not find it because it was parked behind other ones. We rented our Uhaul for 10am, and left around 10:45.Gloria M.
N/A my experience was excellentJeffrey S.
Customer did not leave a comment.ROSS K.
Customer did not leave a comment.ALLEN R.
I've been to thia place a bunch of times and everything always goes smooth. This time there was a guy who claimed to be a "field manager" covering for the guy that is usually there. This manager was extremely unprofessional. He was ranting about it being very busy that day with gas tank sales because of a freeze (rare in Central Texas) and he wanted to leave already because his shift was almost over. I asked to rent an enclosed trailer and asked if it could be dropped off at the south Austin location, he said the rate for that was higher than dropping it off in the same place and i said it was okay bacause i did not want to drive back to the north location with icy roads at night. Then he "hooked me up with a sweet deal" which i did not ask for, where he was going to charge it as an in-town rental but since he has "special managerial powers" he could let the south location know I was gonna drop it off there at no extra charge. We proceeded through the the process of making the contract, he did not explain anything, he didn't even ask me for a signature like they usually do. He just charged me, hooked up the trailer in a rush and off i was. Hours later I tried delivering the trailer in the south location, they unhooked it and were about to charge me $80+ for delivering in the wrong location! I explained that this guy said he was gonna let them know that i was delivering this trailer gere at no extra cost and they couldn't take it, understadibly. So i drove back all the way north in very bad icy road conditions at night in Texas where people don't know how to drive in a winter storm to deliver it. I know this is an internal feedback and I did not leave negative remark anywhere else because i don't want to adversely affect this uhaul location where they are usually top notch. But i did want to bring this to your attention. If this was my employee, I would fire him immediately! I wish I had his name and or a recording of the transaction that day.OSCAR EDUARDO H.
Customer did not leave a comment.RAY B.
Absolutely horrible. I literally asked the lady who's an employee named Kameron to come check my mileage and gas (which I re-fueled and have images of proof) before leaving because I've heard how shady U-haul can be. She stated ( it's fine and that we'll take your word for it so I leave. Next thing I know I'm charged an additional $14. I call and the manager said ohhh yeah you were 9 miles over. I then had to break down the math for him 9 x 0.79 and he was amazed with my skills. Fuck uhaul I'll never use you guys again. Over $14 fucking dollarsCHANDLER R.
Thanks for everythinkALAIN S.
Customer did not leave a comment.BROCK R.
Carly was extremely professional & courteous. She was very helpful on disconnecting the trailer from my car & getting my refund promptly. Very good employee!!!Laura V.
Customer did not leave a comment.Elisha J. | Overall Experience
Customer did not leave a comment.JEAN L.
I want to place good word for your enployee named Henry (I hope I speled it right). I rented tow dolly and my turn signal didn't work . He fixed , put me back on the road. Keep close people like him Tihomir C.TIHOMIR C.
As long as Camry and Henry are there things will run smooth. Beautiful experience the last 4 times now. Will continue to do more business at this locationDESMOND E.
Customer did not leave a comment.Mustafa K.
Customer did not leave a comment.DONJE P. | First Impressions
Customer did not leave a comment.GREGORY S.
The staff were friendly, helpfull and overall nice and patient with me. As a senior, I find other places a little short tempered but not these folks. I would like to let them know they did a GREAT JOB! Thanks so much.WINIFRED F.
Customer did not leave a comment.KATLYN H.
Customer did not leave a comment.Erika H. | First Impressions
Customer did not leave a comment.COURTNEY T.
Disclose late feesCORY W.
Customer did not leave a comment.Tyler S.
Thanks for the easy pick-up/check-out process. Made an already stressful time so much easier.Rocio S.
Use computers to track appliance dollies. Don't send customers to pick up a dolly from another location when that location does not have the dolly you're sending them to pick up. Guy said that he didn't have an appliance dolly so he sent us to pick one up at another location because they had one available. They did not. Waste of time. Uhaul is no longer my go-to for rentalsBENJAMIN D.
Customer did not leave a comment.HANFEI L.
More information on the charges I return the uhaul at 11pm if I would hav known I would have been charged for another day I would have kept for another dayChris R.
This place and location is awsomeTINA G. | First Impressions
Customer did not leave a comment.RONNICELYN TISHA J.
Please use the online check out. It will take sometime but it will save you time from standing in line.TUAN K.
CRUISE CONTROL!!!! Maintaining speed was exceptionally difficult. Accelerator was small and stiff and made it really hard to keep a steady speed. It also made my ankle, knee and hip really sore. Back up cameras would be useful.SUSAN M.
Customer did not leave a comment.DUSTIN G.
Make sure vehicle has been maintained mechanically. Windshield wipers were broken and inoperable when I tried to use them in the rain. Was reported for swerving and below speed limit.SHEILA G.
The online reservation system SUCKS!! I made a reservation to get a trailer. Uhaul.com said it was ready for me at the location. I get to the location and they had nothing on their computers. And I was charged more! This is bait and switch. Had to sweep a lot of dirt out of it!MICHEAL T.
Customer did not leave a comment.Chanta G.
The young lady that helped me was very friendly and professional, the tour to the storage was great,, the instructions on how to use the key card was great and the return of the truck was great with her in the same manner.brenda h. | First Impressions
I was very pleased with the polite and professional service and have no recommendations for any changes.Timothy B.
Customer did not leave a comment.RODNEY J. | Overall Experience
The attendant was very friendly and helpfulJulie H.
The staff were not helpful or available when I first arrived to drop the trailer. The staff were then rude at first when I tried to return the trailer. Eventually they changed their attitude but I will never return to this location againKasse P.
I initially leased on line from 9433 Parkfield. That was only a parking lot and attendant was so rude that I just walked away. They should not represent u haul and guy should be fired. Pono at this location was totally courteous and professional. He should on the other hand be promoted and given a raise.FRANK R.
Nothing stay samedesmond E.
Not having the customers wait so long.Desare A.
Youre customer service sucks. I have been told i would recieve a refund 4+ times now and all you do is completly ignore me.JONATHON R.
Customer did not leave a comment.Mark F.
Nothing Rent from this location a lot guys are nice and quick at get you on your wayDUSTIN G.
Customer did not leave a comment.Mark M. | Overall Experience
Thank youvictor v. | Overall Experience
Improper mask usage. All workers either not wearing, or below nose. Constantly grabbing at center of mask with bare hands and touching everything from paperwork to cards being exchanged. Felt so uncomfortable, as I am moving due to losing family to COVID and and trying to be cautious when this made that impossible. Also given a unit that already had a lock on it and that caused even more issues. I would not recommend this location to anyone based on these actions and the manner workers presented themselves in. I am only grateful for the young woman who fixed the storage unit access issue as fast as possible. Although this also left me with a unit in the very back when mine was originally in the front.Briana R. | First Impressions
Customer did not leave a comment.michelle t. | Overall Experience
Customer did not leave a comment.Ron H. | Overall Experience
The tornado experience was horrible and sad. We had 3 unit’s effected, but the staff was great about helping with the clean out/ damage. Staff has always been nice and helpful is why we have dealt with UHaul from day one! We are a UHaul customer for life! They accommodate us well with all our needs!JOANNE M. | First Impressions
Customer did not leave a comment.MICHAEL W. | Overall Experience
Customer did not leave a comment.BEVERLY A. | First Impressions
Henry was such a pleasure, very professional and an asset to UhaulA TERI C. | First Impressions
Customer did not leave a comment.Lucca T. | Overall Experience
Ikapono was awesome. Polite, knowledgeable, humorous. All things I like ..Jeff S. | First Impressions
Solid facility and crew.Mark M. | First Impressions
Considering the virus and not having but 2 employees I’d say it was handled quite wellDiana H. | Overall Experience
Customer did not leave a comment.Israel J. | Overall Experience
Customer did not leave a comment.Amber K. | Overall Experience
Customer did not leave a comment.MARTIN R. | First Impressions
Customer did not leave a comment.Laura S. | Overall Experience
U-haul unilaterally decided to remove the 5 day grace period that was agreed to during the date of rental agreement. I'll never rent from U-haul again, and that includes trucks and equipment. You are corporate crooks, assholes.DENNIS B. | Overall Experience
Customer did not leave a comment.GAY S. | Overall Experience
Customer did not leave a comment.Toby L. | Overall Experience
Customer did not leave a comment.Winifred F. | First Impressions
Everything goodAlma A. | Overall Experience
the staff was veey helpful, kind and accomodating. Building and grounds were very clean. i found the free dollies a pleasing surprise, so needed and helpfulKATHERINE R. | First Impressions
.Kiana S. | First Impressions
I found the Rundberg location and found it to be safe and very clean and well maintain. Lisa Mitchell was extremely helpful and professional! I feel my belongings are safe!Rosalyn J. | First Impressions
From the time I enter the property to the selection of my storage unit and returning of the truck. I experienced nothing, but professional and efficient service. Thank you Sam and VanessaCharles W. | First Impressions
Lisa went above & beyond the call of duty to assist us when we had difficulties w/ our check-in. The email which uhaul originally sent us w/ move-in instructions was faulty.Peter S. | Online Move In
Made changes to storage unit so my stuff could fit in larger unit, thank you.Thomas P. | First Impressions
Excellentelias b. | Overall Experience
Great facility and service. In-house truck and trailer rentals also very convenient. We’ve tried other storage companies in Austin. This one is by far the best.Pamela S. | Overall Experience
This is my seccond time renting this storage over a span of 10+ years and I was very satisfied.KENDRA T. | Overall Experience
The management and staff were always friendly appeared to go out of their way to address all of our needs. It got an excellent rating from me.Linda G. | Overall Experience
They did not set up my PIN number properly so my pin wouldn’t work. I was stranded in the middle of the night with a truck full of my stuff. I don’t know how someone can mess up something so importantDILLI R. | First Impressions
Very helpful Excellent service Will use them again in the futureGOPAL G. | First Impressions
Lisa Mitchell was so helpful! She put me at ease in the middle of a stressful situation & made sure my accommodations were met. She rocks!deonna m. | First Impressions
Nice people. Always willing to help.jorge g. | Overall Experience
Great placeAkaria F. | Overall Experience
Uhaul Advisor was very helpful!Amber K. | First Impressions
We were at a very urgent and desperate moment relocating back to her hometown of Austin Texas we want to give reverence respect & commendation for the extremely exceptional customer service from LisaMLOIS S. | First Impressions
It was a pleasure working with you all, I’m grateful! Thank you again, God Blessozelia a. | Overall Experience
No comments.Betty K. | Overall Experience
Quick, nice service!Betty K. | First Impressions
Great location!JOHNNIE M. | Overall Experience
Greatbobbye b. | Reservation
No commentJeannette R. | Reservation
Storage still lockedAFTERtoldASAP,hadTOcall800#.Called for helpGOTignored&kept walknFRMme.Climate control above 84F.Equip use for matrs etc2small.StrugglingNEXTtoEMPLYEE,could of help or open door.Rigo D. | Reservation
The General Manager at this location Ms. Luna was wonderful, she was workung the store by herself and she gave us ezceptional service under strenous circumstances. I take my hat off to her.CARLETTA S. | Reservation
wonderful place to do business. And it was all enclosed - had a ramp to back up to - AND provided dollies. AWESOME!!!John W. | Overall Experience
Muy satisfecho es esta localidad muy amables lo recomiendo me gustaría k en las otras localidades tuvieran la misma atención com esta runbert muchas graciasSalvador m. | Overall Experience
Your staff were especially courteous.DANIEL K. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!