Mr. Crow took care of me while setting up my reservation. Excellent employee for Uhaul who has heart and value to life. Pass it on - play it forward!
David BCustomer Reviews for U-Haul Moving & Storage of Russellville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck that I drove had a loose front end. With the crosswind I had to deal with it was a very troublesome to stay on the road and I would like you to get that checked.
clinton pEasy and good customer care great employees
Dante LThis location did not have a 6 x 12 trailer to rent. They called and he regional office and was told one was 20 miles away in Morrleton. I drove there and the place was closed. I got there at 11:25! Drove back to Russellville and took a smaller size. I asked to be compensated for my extra time and expense after driving 40 mile out of my way. I called the support number on the contract but all I got was an ad selling me insurance. The customer support sucks fro a corporate level. In the future if I have an option I use anyone else but U-Haul. I would still like a district manage to call me.
TOMMY MJeff was Awesome he went above and beyond to help me
Annette jTook the Uuhaul in. Checked it in quickly then began cleaning and preping it right then for another rental. Very nice to deal with!
Gena KThe staff there are just wonderful to work with.
SUSAN CThe gentleman that helped us was fantastic, made everything smooth and simple, can't wait to work with uhaul again thanks to this young man thank you
Jedidiah GThe guy that helped us was great to work with!!(jeffrey)
randy gThe move out process was horrible. The app didn't work correctly and the on site staff left me standing in the office for 5 minutes until I just walked out.
James S | Overall ExperienceThank you for a great experience!
Heather C | Overall ExperienceSmooth like butter. Moving sucks and is very stressful.......it's nice to not have to worry about truck issues. Thank you uhaul Russellville.
SHANE GI am a frequent renter of uhaul trucks. I wish there were more locations as well run as Russellville old K-Mart. Definitely recommend them if you are anywhere close to this location.
SHANE GOne of the best uhaul locations that I have used, and I have used many.
Shannon PGreat service and quick in and out.
Jennifer SPleasant initial contact and rental process.
dupree aAll was great. No complaints.
Danny GFacility was in perfect condition. Very clean and very well organized. The staff was very welcoming & extremely friendly and helpful!
Jordan H | Online Move InEverytime I went in the young man working was always extremely helpful and extremely pleasant the name on my receipt is William R I am not sure if that is his name or not or if that is just on every receipt but if that is his name he deserves a raise he is absolutely wonderful!
Atheana H | Overall ExperienceJeff C and Jessica H were very helpful and professional. From renting a 15’ moving truck to renting a 10x10 climate controlled storage unit, they both made it simple and fast. Would definitely recommend to anyone needing U-Haul services this location does it right.
Courtney MThe staff was very helpful. Very accommodating.
DARLENE T | First ImpressionsThe Russellville team was awesome to work with, friendly and helpful. Makes me want to rent a U-haul just to visit. Great job everyone.
Doug RService was rude . Equipment needed right outside , but unavailable.
John GGreat service
Heather CIt’s a wonderful and clean facility. Very well organized. Jeffery was excellent. I use this facility again very soon.
Jason BVery professional from check in to drop off. Very courteous staff, would recommend if in need of a rental vehicle.
brian lAwesome drop off. So quick and fast. Everything was so orderly. Fantastic facility.
Adina MBest customer service all around. Very helpful, super friendly, and they're quick to get you what you need!!! To top it off the rates are unbelievably cheap!!! Will definitely use them in the future again!!!!
STEPHANIE D | Overall ExperienceBecause the location is STAFFED with only 1 person :-0 & the area is vast I rate this less than excellent, otherwise it would rate excellent. I was checked in (walk-in rental) by a lady who had 3 customers ahead of me &1 behind me on a Monday morning. Most efficient, precise & pleasant UHaul employee (over 4 States in the past 8 months!). No comparison between other experiences & her service At the end I asked her name Jessica. She expertly processed every customer, communicated she would be with us s as soon as possible AND handled every trailer hook up at the perimeter of the lot! I've rented where EVERY staff member (pick up & return!) refused to assist in attachment or release of UHaul trailers (see my rental history: Alma, AR on highway 64 just east of Alma - had to leave my hitch behind!). A delivery driver attached it, thankfully. Hideous & unsafe experience. Nonetheless, compared to more NORMAL experiences in CA, NM, MO, & AR - Jessica's expertise stood out as impressive, conscientious, efficient, knowledgeable & done for the sake of 'doing a job well' under A LOT of pressure. Kudos to her! The return, a man, not up to normal customer service standards but I addressed it there & then (seemed to be falling apart with a well-spaced flow of 2 returns & 1 rental, mishandled at each step). So, excellence is there it just needs to be committed to in the form of UHaul paying closer attention to PERFORMANCE & staffing #s.
Lisa HWhole experience was great. Couldn't use large bay door when moving out, but had enough carts and easy to pull up to sliding glass door, so it all worked out.
Pamela B | Overall ExperienceVery friendly staff!
Pamela BThe representative at the East main location in Russellville was so kind. She helped so much!
Traliese F | First ImpressionsFast and friendly service
JEFF GThe process to enter is not clear. Two keypads located outside. Had to figure out you have to use the one on the left first. Even after using code, the alarm goes off when I open the unit. Employee said this always happens. Does not give me any confidence the alarm system is working properly. Garage door is inoperative.
James M | Online Move InWorst customer service. Claimed our lock was gone multiple times and charged us crazy fines for it being gone.
jaclynn H | Overall ExperienceThe team at Russellville were awesome to work with. It rained the entire 900 miles driving up from Florida the auto trailer was dirty and they accepted it without issue. Look forward to working with them again.
Doug RWas confused on why I was forced to pay the $11 at the store for coverage and she said I no longer had that option bc people steal from there then said they only reserve rentals for American Express and discover they don’t reserve with visa Over the phone … I asked why it gave me and option to decline the $11 if it was something I was forced to accept anyway and she said it’s a new U-Haul rule & they won’t rent me the van unless I accept the $11
Magean BJonathan is a blessing and should be promoted with a pay raise or just a pay raise or extra paid vacation. Take good care of him.
Johnathan LGreat customer service. The personnel were professional and very helpful.
ROBERT MWhen paying with debit card would be nice to not have to pay a deposit takes to long to get refunded
Heather THad to change storage because of a water leak in the ceiling. And had to wait a long time to get it changed. One man was in the office. At the time and he was with another customer. He should have hollered at someone to come to the office . But didn’t.
BRYAN P | First Impressionsthe staff at the russellville uhaul has provided me with exceptional service. everyone I have encountered and needed help with has gone above and beyond what anyone would expect. they are personable, helpful and simply put, GREAT to deal with. moving is a hard thing but this location and the staff have made my move from the northeast down here to arkansas the best experience I could possibly imagine.
mike m | Overall ExperienceGreat Manager!
DeBe WEveryone was friendly and helpful. They were fairly quick to come out for our equipment drop off as well. I am very pleased with my interactions here so far.
Jeanne SKeep up the good work
Edward LCustomer service was professional and courteous.
RODNEY NMy only complaint is that we asked for a wide door and was told our unit would be a wide door and we got back to it and it was a smaller door.
MORIAH S | First ImpressionsDrop-off tech had technical challenges with handheld phone app. Ensure that stuff works for the employees. Great location though.
Larry KNothing easy to use easy to get to and from.
Jamie FKeep doing what y’all doing .Great service and Good hard working people!
christopher bWalked in to pick up the car hauler. EMPLOYEE JEFF was professional and got me on my way. EMPLOYEE MATT did a great job hooking up the trailer to my truck and made sure all was good to go. Thank you U Haul.
PHILLIP RThis was a great experience for me. Truck was clean the only thing I would recommend is next time actually take the customer to the vehicle they are using instead of making them check 3 different vehicles to see if the key would start any of them. Other than that I would use again!!
Austin SNothing! Service and rental trailer were perfect.
Sarah Rboth of the associates tht i spoke with where very friendly and helpful.
CYNTHIA PCould only access unit while the office was open.
Janette H | Overall ExperienceThank you for your service and kindness. I wasn't able to get my stuff moved in because of the timing. But the security of the storage is worth having to wait to move my things in .
STEPHANIE D | First ImpressionsWilliam at the front desk was super friendly and beyond helpful!
Shane VOther than the plethora of information on you and an alternate contact needed to rent a unit, the experience was great. The facility appears to be one of the best in the county. I hope the storage experience turns out to be just as good. Plenty of working carts available. Sales associate was very helpful and answered all my questions. The 6 pages of rental contract is a bit heavy on what I assume as "West Coast" rental and facility abuse... Could be streamlined to be more professional: here's what you're renting, insurance, terms and conditions, payment default and lien/sales of goods and then all the nonsense about facility and bathroom abuse in a rules addendum.
THEODORE M | First ImpressionsDon't be even 1 hour late! They will charge an extra day!
ryan cThe staff were knowledgable and helpful.
Gregg VVery present customer service, would definitely recommend this facility
Elaine RCheck in was a quick and easy process, the staff was kind and helpful. I've used this location before and I could not have asked for a more flawless process. A+. Thank you! Paula Shade
Paula SThe 6x12 trailer we rented has something wrong with it. It did not tow well and it was not because of the way it was loaded.
Daniel F501-416-2074 They didn’t contact me to let me know that the dolly I paid for w As not available. They did not tell me that the ramp for the truck was missing. They over charged me. If you want to call, I’d like to get a refund on what they overcharged me. Thank you.
April PThey even met us in the parking lot for our return so we didn't have to go inside. Everyone was friendly and helpful.
randolph sThe app did not work to check in the trailer. Other than that I think the overall experience was great. The person I checked the trailer out with was excellent and made the experience great.
Gary CI have already recommended your facility to my friends'.
SUZANNE H | First ImpressionsI am very happy with my experience at UHaul. Thank you.
DELPHINE W | Overall ExperienceThe employees are amazing! Jeffrey, Thomas and Howard are absolutely wonderful! They do everything they can to help you. The storage is clean and secure. I would definitely recommend this U-haul!
Destiny C | Overall ExperienceStaff was professional
CAROL L | First ImpressionsThe person there when we checked out was phenomenal!! Thanks a bunch.
Stacy Z | Overall ExperienceThe is a water leak right above our unit. That is why I say not well maintained. The just put a bucket up there to get the water .
Kayla D | Online Move InAffordable prices. Secure units.
PEGGY B | First ImpressionsI've always had a great experience with U-haul, whether it be renting a truck or a storage unit. Thank you so much!
Sherry W | Overall ExperienceThe manager is very cranky. Not welcoming or nice at all.
Lynda S | Overall ExperienceStaff are friendly and helpful. Conveniently located. One stop shopping for all my moving and storage needs.
Veralynn B | First ImpressionsWe arrived and two agents were busy.. How Ever they acknowledge us and was quick to provide us service.
MEREDITH E | First ImpressionsGreat customer service, very clean and well kept facility Highly recommended
CONNIE M | Overall ExperienceOnly issue was the garage bay doors and code keypad outside them - sometimes the automatic sensor wouldn’t work and that particular keypad never accepted my code. The one inside the bay worked every single time. Great experience overall. Best storage facility I’ve ever used, hands down. Would certainly use again.
Daniel J | Overall ExperienceProrating when someone moves out would be helpful. We were there for 34 days and paid for the full 60.
Jamie M | Overall ExperienceI was definitely happy they were open on weekends. The two people I talked to one over the phone and the other in store were so nice and helped a lot!!! Thank yall so much!!!
Kasandra C | First ImpressionsNo carts to move my stuff. Manager is more worried about his own inconvenience than the customers. And last but not least $30 for bing 3 days late? I’m done with uhaul. I was a good customer. U made me feel like a criminal
joseph r | Overall ExperienceStaff nailed it ! The free pick up area could use more clean out times. Lots of junk that customers are too lazy to get rid off
JUSTIN D | Overall Experienceeverything was great, except the last day we ran into a roach. the owner was fantastic though and said he will look into it. he has been fantastic from when i started to ending our lease.
Kelly R | Overall ExperienceI was given the storage unit that was absolutely the furthest away from the unloading area. That was unpleasant.
Lee S | Online Move InBoth employees were awesome.
ERIN B | First ImpressionsI payed my bill for the month of March we moved everything out on the 2nd of March I asked the clerk for a refund reply we don’t give refunds I spent 299.00 this is not about service it’s all about the money we closed early on our house that’s the reason we got our stuff out early.
Billy M | Overall ExperienceHoward always went above and beyond to help. I have used uhaul in other states and have never been treated better. It's also by far the cleanest facility I've ever seen.
Ursula B | Overall ExperienceFacility was clean and I felt like my possessions were very secure. Staff could be better, the late fee at this location was a little absurd communication through staff and customer could be better in multiple ways other than that decent place.
Jim F | Overall ExperienceWas very pleased will use again, Thank You
MARILYN S | Overall ExperienceThis facility was phenomenal!! Would absolutely recommend to anyone.
Garrett K | Overall ExperienceGreat customer service every time I came to pay for the storage unit. The facility was clean and pest free.
Angela J | Overall ExperienceThe motion sensor light kept going off , leaving me in the dark . That was dangerous and scarey .
Cheryl M | First ImpressionsThe staff was rude and they gave me a unit that I could barely open the latch to put my lock back on it
diana t | Overall ExperienceI moved out on 9/12/2022 we only used the unit for a week. The office is not organized enough. I had the unit a week when I went to move out I have to go to the office to get them to unlock it they said I was late on a payment but I was not I got the unit a month free because we rented a trailer. And now it says we just moved out yesterday we told them when we was moving out and they didn't log it we really was only there a week to fine us a house.
Brandon B | Overall ExperienceStaff very friendly, super clean facility.
April H | First ImpressionsSorry I left the storage Moved and didn’t need it anymore
Patrick A | Overall ExperienceI just can’t see storing stuff for more than it’s worth.. You tried to charge me for the month after I moved out then charge me late fees . Your late fees are rediculously high . You might notify your renters .
John G | Overall ExperienceThe bathrooms were always clean and smelled fresh each time I had to use one. The staff was friendly and made me feel welcomed each time I was there.
Deedra C | Overall ExperienceEverything went very smoothly and efficiently.
Alesha K | Overall ExperienceVery secure temp control
Gerald B | Overall ExperienceThe climate control makes for easy work in the Arkansas heat. They have carts to make unloading easier with fewer trips. Very reasonable price.
Charles B | Online Move InThe storage units are safe secure and well lit with access code required. Bigger bays to allow larger trucks and trailers inside would be nice and a few more options for carts to use , such as longer carts to accommodate things like dresser’s, couches and such.
brian b | Overall ExperienceThe person helping me was great
Patrick A | First ImpressionsGreat service at both pick-up and drop off sites.
RONALD N | First ImpressionsI rented a trailer from U-Haul and needed a storage unit. The associates call me the storage unit and lock were free with the rental of a trailer. That was very comforting to know since I am on a very tight budget while building a house. Thank you U-Haul for understanding the situation that movers are going through and helping us out.
Glen L | First ImpressionsThe staff was amazing! I felt very well taken care of!
Shamarie D | Overall ExperienceNice People !
Craig S | Overall ExperienceI rented and paid for this online, then found out that we didn't need it about 10 minutes later. I immediately called the Russellville location to ask about cancelling the rental and the girl I spoke with said she cancelled the rental and my funds would be refunded to my card. It hasn't been the full 5-7 business days but the fact that I got an email asking about my email concerns me that it wasn't cancelled
Britney K | Online Move InVery professional and helpful
Beth S | First ImpressionsGood customer service.
Junior S | First ImpressionsHaving a climate controlled facility was the most important consideration when I was looking for a place to store my household goods. This facility more than met my needs. At the time that I moved my goods into the building I didn’t anticipate that it would be 10 months before I would move out.
Michael M | Overall ExperienceVery clean facility with great staff
Tracy T | Overall ExperiencePeople in office are very rude
ricky s | Overall ExperienceCustomer service rep was extremely helpful. Very professional.
Sherri F | Online Move InThe best group of people in the business very very helpful, friendly, and knowledgeable.
Phyllis R | Overall ExperienceI couldn’t have ask for better service
Inis A | Overall ExperienceI was nickeled and dined to death…. I was told on line if you rent the truck one way it has unlimited miles and then I was charge for each and every mile… The car holler I rented had a flat… put me way behind and uhaul charged me for being late…. The truck had no gas in it when I got it but I was charged for a full tank of gas when I dropped it off… when I rented the truck , I could not do it face to face…I HAD TO DO IT OVER THE PHONE!!!!! WHAT
Glenn A | Overall ExperienceVery helpful, fair, professional and kind service to customers. I would definitely recommend uhaul in Russellville to others. Thank you!
MARIO L | First ImpressionsI was nickeled and dined to death… was told one thing at pick up point and something different at drop off …
Glenn A | First ImpressionsNever had a problem we plan to move in our home in 2022 and I can only hope that I get a staff like this one. Respectfully I remain, Mrs. B. S. Kneeland
Brenda K | Overall ExperienceThey were very friendly,professional and ready to please their customers.
Brenda K | First ImpressionsThe man helping me was not very friendly and when there was an issue with my credit and debit cards not working, he dismissed it as my problem when in fact it was a card reader error. Did not apologize for the error at all.
susan h | First ImpressionsSaw roaches come out of unit next to mine and after moving my stuff out we have seen 3 roaches which we did not have when moving in 6 weeks ago. Also could not access storage unit after hours because they were repairing a door, which caused me to be late on a uhaul rental. Will not use this uhaul again.
Teresa R | Overall ExperienceThere is not enough staff at this location and the manager is rude. The people that work there are nice and as helpful as they can be. Never enough people there
Christopher L | Overall ExperienceIt would be nice if you would refund unused days (a week or more) for the units. Also when calling the local storage number, it sends you to a national call center. I had to wait 20 mins to get an operator only to be put on hold again and wait for them to transfer me to the facility I called in the first place.
Zola K | Overall ExperienceWould be nice if cost of unused time was refunded.🙂
Zola K | Overall ExperienceFeel my possessions are safe at this facility.
jay l | First ImpressionsGreat Service!
Whitney M | First ImpressionsGreat customer service in AR. The one in Georgia wasn't that great!
Daniel R | First ImpressionsLadys were rude/snappy with me and my mom at first and the hours are just inconvenient you guys should really try to let people have 24 hour access
Konnie M | Overall ExperienceMs.Lily in Russellville went above and beyond to male sure my needs were meet. So very friendly and helpful, highly recommend them.
Phyllis R | First ImpressionsAwesome Service and Reliable.Good Company
Walter W | First ImpressionsVery courteous employees. Overall a very great experience
Breck S | Overall ExperienceI really love these uhaul storage units. Check in was easy and convenient. There were carts ready for us to move in and the facility was clean and neat. It also feels very safe, and I love the comfort of knowing my items are protected.
Alexis M | Online Move InIt's good to experience such professionalism in the business world today.Ms Adams and her staff were extremely helpful and full of concern about my feeling secure that all of my family's possessions were safe and protected.
Marvin R | Overall ExperienceStaff was amazingly friendly and helpful.
James R | First ImpressionsLilie and her staff were exceptionally helpful and very thorough in her explanation on all of the wire too's and how too's.Thank you Lilie!!
Marvin R | First ImpressionsTop notch experience
JOSEPH H | First ImpressionsTop notch
Privacy R | First ImpressionsThe two lady's were very helpful and nice. The young man was rude all he was he could you have to wear a mask ack like we were crazy because I did not ware a mask. I have lung problem so I can not use one .he told me I had to wear a mask to come in
JANET N | Overall Experienceneeds to open earlier so you don't have to unload in the steaming heat.
Kathy M | First ImpressionsThe Russellville employees were amazing and very accommodating. The lady in Pine Bluff that rented the Uhaul truck was very rude and talked around me, even tho I was the one who rented the truck. I would NOT recommend the PB location. Great job Russellville !!!!!! Thank you
Carrie W | First Impressions