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LEISA HCustomer Reviews for U-Haul Moving & Storage of Russellville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice and clean location and very helpful
TIMOTHY BThe man who was helping the line of customers on check-out was scary mean.
Gregory MStaff was very friendly and helpful and patient. Super clean and well maintained. Reasonable price. Thanks
TINA L | First ImpressionsGreat place to do business. Always helpful and friendly. I wouldn't go anywhere else. Thank you Howard! You and your staff are great!
KERRY R | Overall ExperienceThe drop off was very easy and everything went smoothly. I was very pleased with the way everything went at both ends of my trip.
Tom MMr. Manager isn't very good. I don't know why they have him as a manager. His attention isn't good. He was in a fit of rage and treated us badly. That's not what a manager does.
RONALD P | First ImpressionsMy fav storage place EVERRRRRRRRR. The temp control and access is top notch
FREDERICK R | Overall ExperienceHoward and his staff were extremely helpful and easy to get along with.
KERRY R | First Impressions. See above.
RODNEY CI dont think Jeff is the owner, but he definitely needs a raise because he is the poster employee.
HEATHER KThe person who checked me in was tremendous. I would definitely recommend the facility to anyone using UHaul.
JOE DUpon arrival it was pouring rain bad. It could be a choice, but the employee didn’t have a jacket. She was a hard worker and very thorough through the process of checking out my equipment.
JEFFERY RWe're very friendly and totally accommodating. Will recommend to anyone!!!
RONALD GGood Service
Monty WService was adequate. No light check was performed. No smiles.
THOMAS HIt nice to be able to work in the unit and not worry about weather
charles c | First ImpressionsCan’t improve on my experience!
RUSSELL PNothing! Jeff did a superb job assisting us. From providing materials for packing to making sure the truck was ready on time. The truck was clean and we had no mechanical difficulties the entire trip
JEFFREY MThe man receiving the rental was professional and had me on my way in no time at all.
LAVOIN AI would suggest that the top of the doorway should be painted a bright unavoidable yellow or orange- the warning sign is too small. We kept hitting our heads fairly badly on the top of the trailer.
RACHEL JEverything was great, excellent staff.
JOHN CI wish i had known I'd have to pay an extra 100 for paying with a debit card before I got there.
TREVOR MWe had to sit 10 minutes in the parking lot before he came out. Then we never got an email like he said. Then 2-day latter U-Haul call to see why we did not bring it back and that we could have it longer. We took it back on Monday the 14th and U-Haul called Wednesday the 16th.
DANNY FStorage facility hours were much more convenient when I first rented unit because I had access until 10pm. Once damage was done to most of the things in my unit and no help was offered then bay doors were damaged, accessing my unit became quite difficult. Hours are still limited after months of time passing & bay doors being fixed. The main office employee, Jeff, is a great employee as well as his wife, I believe, and also the employee Brad Hubbard. All 3 were very professional & helpful. Nothing else to comment in regards to the storage rental though.
Jordan H | Overall ExperienceGreat experience here! Will definitely recommend.
Melissa SThe staff had the personality of a wet rag. Never once smiled or was pleasant in any way shape or form. He clearly HATES his job and people
PETER BThe guys at the drop off were helpful but lied and told me I would get my deposit back the same day and now I have to wait to get it and the truck was dirty when I got and the place I picked the truck up there were 30 mins late getting there and very disrespectful but I like the friendliest at the drop off location
Dylan B | Online Move InJeff Crow is an EXCELLENT employee. I haven’t had the best experiences at the Russellville Uhaul location in the past. However, Jeff was fantastic. So helpful. Very knowledgable. Super friendly. All around a fantastic experience and Jeff deserves some recognition. Will definitely be coming back
EASTON MWorking was. Friendly, quick and helpful
RACHEL MVery fast and friendly
SHIRLEY VAWESOME CUSTOMER SERVICE!!!
JANET KThey had someone on site that made everything run smooth for me. Super professional with great communication. That’s hard to find that nowadays.
MARCO MNot charge an arm and a leg!
JEREMIAH BGreat staff and service ALWAYS.
SHERRY SEasy & quick experience! We are prepping to move so we will definitely be using again to move furniture when we buy our next home soon!
Aaliyah HgreaT ONE MUCH BETTER THAN ALOT OF U HAULS IVE BEEN TOO....
brett p | Overall ExperienceJeff did an amazing job with customer service and ensuring I was cared for.
DALTON MExcellent work guys✌️
KENNETH TThe agent was awesome
Paul KIt's a bit expensive for a 10 x 10. 10x10 should be around 75, a 10x15 around 110. Beyind that it's all good
Jeffrey V | First ImpressionsThe guys in the office are amazing! 10 out of 10 would recommend!
grace F | Overall ExperienceTiffany did a great job and made it super easy! Will definitely come again
JEFFREY VThey were very helpful in explaining the mistakes made at the location from where I rented the trailer and the overcharges.
Scott CIt was very clean and the people were very nice. Something to be proud of and that cards was a very good convenience helped us out a lot.
CECIL D | Overall ExperienceThe mileage on the truck and what was on the link they sent me not the same and I sent pic to prove it and even fixed it and typed it in and still got charged for mileage which is no big deal but when I called the only answer I got was just putting in what I showed on the computer so why we take pics and correct it on the link if y’all don’t go by that
ANTHONY OI came after hours and the facility was closed due to an accident with a door. The young man allowed me to still come in really quickly and helped get the dolly loaded. He was patient and kind. I was in and out so I didn’t delay him going home. Great service!
Casandra A | Online Move InAfter hours access was not available for months at a time. This made me wish I had picked a different storage company.
Sydney P | Overall ExperienceExcellent customer service! Jeff was very accommodating, great, and just overall great to work with!
William P | Overall ExperienceThis is the second time using thos location. They go way above to make sure you have just what you need. You can rest assured you got the best deal and the correct ride. They are so helpful, you can't go wrong going here.
KIMBERLY MYour entire store is filled with knowledgeable, friendly and courteous staff. That business needs to be commended on the job they do.
SANDRA F | Overall ExperienceThe staff was very professional and yet friendly to make u feel comfortable in doing business wi5h...they answered questiones and didn't make u feel silly for too many......
sandra m | First ImpressionsI was told that if I kept it down below 100 miles that I would not be charged for them that I would be reimbursed because you get the 1st 100 miles free and I used 52 miles and had to pay. It was a fucking joke! I didn't even get 24 hours to keep the 26ft truck that I rented ...Will not be using this uhaul place again... will not recommend it to anyone! And didn't get the promo code it was a lie too!
JEANIE PThere was an issue regarding the RV being on site. However, the staff figured it out and located it. We were delayed by a couple of hours.
ROGER SJeff C. was professional, friendly and helpful. I would definitely recommend Jeff to everyone. Jeff makes this location a place where you want to do business. Thanks Jeff,
JAMES SThe transport trailer was not available at Russellville even though I reserved it 3 weeks earlier so they changed my pickup location to 40 miles away. When I called the Morrilton U-Haul they didn’t have the trailer either. It took all day and several calls to finally get the trailer. The right front tire had 20psi in it and it leaked the entire trip. I had to air the tire up every day. The entire process was a pain and the hurdles I had to overcome made it so difficult to rent the trailer. If it wasn’t for the excellent local employees I would not have rented the transport trailer. I will not go through the same painful process again.
JAMES Lnight and day between the two locations and experience. the russelville crew were friendly and very helpful.
STEVEN FJeff Crowe is an absolute asset to this store. Customer service was 100%!
Teg DThe crew that runs this place is the best. Wonderful, hardworking and honorable people.
Vicente I | Overall ExperienceVery nice folks running this location.
JOHN VHave used this location before and your employees are extremely courteous and helpful. I can't think of anything you need to change.
WILLIAM SEverything was perfect!!
JANA Cnothing comes to mind...super easy..... just do it....
BRETT PVerry good service fast, friendly. and to the point...................... would like all to be this easy........................
brett p | First ImpressionsJeff has helped me out a few times already. Always a pleasure to do business with.
JAMES LOur experience was phenomenal and the employees are all very helpful.
SAMUEL SExtremely professional and very understanding about the issue with all of the online profile creation He understood how irritating dealing with computers and apps is as opposed to talking to a person either in person or on the phone I hate dealing with electronics. There is no interpersonal skill on a computer.
alton wJeff crow was a lifesaver!! He helped me and my wife so much.That man deserves a raise
KENT CGood people and company
EDWARD LWhen I told them it leaked. There was no concern. They unhooked me and send the bill. They were quick to get out there which is good. Usually this store is short handed. I rent from U-Haul frequently and this is the worst experience yet. I have damaged things due to the leakage. Never happened before. They will rent this trailer again I’m sure with no repair.
JOSEPH RSurprisingly cheap! And awesome
Ashton WGreat
BRANDON J | Overall ExperienceThe biggest issue has been the Bay or garage door area. I almost think removing the garage doors and putting up bumpers might work better. It's been a great facility other than someone or something breaking the garage doors.
Jennifer C | Overall ExperienceU-Haul storage and rental E. Main St., Russellville Arkansas About three years ago, we rented six 10 x 10 storage units or 3 10x20 units from you. At that time everything was great with the exception of we were told that you had 10 x 20 units. We found out later that they were actually two 10 x 10 units. This is false advertisement. We had a CNC table that was 11 foot long. It would not fit in the unit, so we had to bring it to our home before we were ready for it. Other than that, everybody was very kind and courteous. The units were reasonably priced and access was great. We have overtime moved out of four of the 10 x 10 units within the last two weeks we have moved out of the final two 10 x 10 units. We decided to get out of the last two units because after three years, we were charged a late fee and a letter was sent to the person on file before trying to contact us. This was For the September payment and the bank card expires at the end of the September. The current manager, Howard Durst was very rude to my son and I. He told us that our trailer was parked in the middle of his lot blocking it. That was not true. We have moved the majority of our items by stacking them on pallets shrink wrapping then moving them with the pallet jack. We have a long truck, an 18 foot trailer and a long set of ramps. Our trailer has a winch and that’s what we were using to load the pallets With the pallet jack onto the trailer, We actually were trying to be respectful of people who were, moving small amounts out or in and parking in the side of the lot that was not being used where there was literally no one parked all day. He stated he wanted us to back our truck and trailer up to the sidewalk in the area where the longer yellow lines were. We did as we were asked and with the length of our truck trailer and ramps there was a very small space for a Truck or Car to get through to the indoor access of storage units. I explained we were moving out due to the increased rent and decreased access. He told me that was not his fault, a comment I would fire a manager under me for. He was very rude and in my face and I will be actively telling people to avoid U-Haul especially this facility.
William M | Overall ExperienceThe people who work there are super nice, place is clean and I couldn’t have been happier with my experience there.
Andrew G | Overall ExperienceThank you! Your facility, and especially people, are top notch!!!
John B | Overall ExperienceThank you so much for everything yall have done for me and I will send family and friends your way and if I ever need something I will definitely be back...
Crystal C | Overall ExperienceClean and all staff are courteous.
LESLIE H | Overall ExperienceI did not rate as excellent because I think on initial occupancy someone should do a walk through on how and where to enter code and access storage. Also, th door was difficult to open slide to open door and even more difficult to close slide to lock. I complained but was told nothing could be changed or adjusted. I was very disappointed. I don’t think my daughter can operate to slide mechanism and it’s her stuff in the storage.
STEVEN H | First ImpressionsVery friendly
ANA E | First ImpressionsGreat Employee’s, always friendly and helpful. The facility was always clean and lit up… We would recommend it to anyone looking for storage!
Taylor B | Overall ExperienceGreat folks that work there now, a little pricey for the spaces but climate control is great.
Robert K | Overall ExperienceThanks for working with me.
joyce k | Overall ExperienceJeff was absolutely amazing! He provided some of the best customer service I’ve ever experienced anywhere.
JOSHUA C | First ImpressionsI need a red flag to hang on a board from my storage, that stuck way out pass my tailgate. They found me a dirty white one but i did use it. Im 71 and I think all UHAUL places ought to carry those just in case. Than You
Deborah W | Overall ExperienceVery nice would use them again.
Leonard C | Overall ExperienceThe units are lifted above ground which made carrying heavy loads into the unit a major problem. Everyone was very nice and the unit was clean but there should be a ramp into the unit at a minimum. It was hard to even get a dolly into the unit because of the unit not being level with the ground.
JAMES B | First ImpressionsAbsolutely love this place ! Highly recommend this place.
Isaac C | First ImpressionsJeff was extremely helpful and upmost polite and professional! He is an excellent person and U-Haul is lucky to have him!!
Dalia Z | First ImpressionsJefferey was very helpful and kind
William B | First ImpressionsThe staff were wonderful and very nice!
Katie B | First ImpressionsThe move out process was horrible. The app didn't work correctly and the on site staff left me standing in the office for 5 minutes until I just walked out.
James S | Overall ExperienceThank you for a great experience!
Heather C | Overall ExperienceFacility was in perfect condition. Very clean and very well organized. The staff was very welcoming & extremely friendly and helpful!
Jordan H | Online Move InEverytime I went in the young man working was always extremely helpful and extremely pleasant the name on my receipt is William R I am not sure if that is his name or not or if that is just on every receipt but if that is his name he deserves a raise he is absolutely wonderful!
Atheana H | Overall ExperienceThe staff was very helpful. Very accommodating.
DARLENE T | First ImpressionsBest customer service all around. Very helpful, super friendly, and they're quick to get you what you need!!! To top it off the rates are unbelievably cheap!!! Will definitely use them in the future again!!!!
STEPHANIE D | Overall ExperienceWhole experience was great. Couldn't use large bay door when moving out, but had enough carts and easy to pull up to sliding glass door, so it all worked out.
Pamela B | Overall ExperienceThe representative at the East main location in Russellville was so kind. She helped so much!
Traliese F | First ImpressionsThe process to enter is not clear. Two keypads located outside. Had to figure out you have to use the one on the left first. Even after using code, the alarm goes off when I open the unit. Employee said this always happens. Does not give me any confidence the alarm system is working properly. Garage door is inoperative.
James M | Online Move InWorst customer service. Claimed our lock was gone multiple times and charged us crazy fines for it being gone.
jaclynn H | Overall ExperienceHad to change storage because of a water leak in the ceiling. And had to wait a long time to get it changed. One man was in the office. At the time and he was with another customer. He should have hollered at someone to come to the office . But didn’t.
BRYAN P | First Impressionsthe staff at the russellville uhaul has provided me with exceptional service. everyone I have encountered and needed help with has gone above and beyond what anyone would expect. they are personable, helpful and simply put, GREAT to deal with. moving is a hard thing but this location and the staff have made my move from the northeast down here to arkansas the best experience I could possibly imagine.
mike m | Overall ExperienceMy only complaint is that we asked for a wide door and was told our unit would be a wide door and we got back to it and it was a smaller door.
MORIAH S | First ImpressionsCould only access unit while the office was open.
Janette H | Overall ExperienceThank you for your service and kindness. I wasn't able to get my stuff moved in because of the timing. But the security of the storage is worth having to wait to move my things in .
STEPHANIE D | First ImpressionsOther than the plethora of information on you and an alternate contact needed to rent a unit, the experience was great. The facility appears to be one of the best in the county. I hope the storage experience turns out to be just as good. Plenty of working carts available. Sales associate was very helpful and answered all my questions. The 6 pages of rental contract is a bit heavy on what I assume as "West Coast" rental and facility abuse... Could be streamlined to be more professional: here's what you're renting, insurance, terms and conditions, payment default and lien/sales of goods and then all the nonsense about facility and bathroom abuse in a rules addendum.
THEODORE M | First ImpressionsI have already recommended your facility to my friends'.
SUZANNE H | First ImpressionsI am very happy with my experience at UHaul. Thank you.
DELPHINE W | Overall ExperienceThe employees are amazing! Jeffrey, Thomas and Howard are absolutely wonderful! They do everything they can to help you. The storage is clean and secure. I would definitely recommend this U-haul!
Destiny C | Overall ExperienceStaff was professional
CAROL L | First ImpressionsThe person there when we checked out was phenomenal!! Thanks a bunch.
Stacy Z | Overall ExperienceThe is a water leak right above our unit. That is why I say not well maintained. The just put a bucket up there to get the water .
Kayla D | Online Move InAffordable prices. Secure units.
PEGGY B | First ImpressionsI've always had a great experience with U-haul, whether it be renting a truck or a storage unit. Thank you so much!
Sherry W | Overall ExperienceThe manager is very cranky. Not welcoming or nice at all.
Lynda S | Overall ExperienceStaff are friendly and helpful. Conveniently located. One stop shopping for all my moving and storage needs.
Veralynn B | First ImpressionsWe arrived and two agents were busy.. How Ever they acknowledge us and was quick to provide us service.
MEREDITH E | First ImpressionsGreat customer service, very clean and well kept facility Highly recommended
CONNIE M | Overall ExperienceOnly issue was the garage bay doors and code keypad outside them - sometimes the automatic sensor wouldn’t work and that particular keypad never accepted my code. The one inside the bay worked every single time. Great experience overall. Best storage facility I’ve ever used, hands down. Would certainly use again.
Daniel J | Overall ExperienceProrating when someone moves out would be helpful. We were there for 34 days and paid for the full 60.
Jamie M | Overall ExperienceI was definitely happy they were open on weekends. The two people I talked to one over the phone and the other in store were so nice and helped a lot!!! Thank yall so much!!!
Kasandra C | First ImpressionsNo carts to move my stuff. Manager is more worried about his own inconvenience than the customers. And last but not least $30 for bing 3 days late? I’m done with uhaul. I was a good customer. U made me feel like a criminal
joseph r | Overall ExperienceStaff nailed it ! The free pick up area could use more clean out times. Lots of junk that customers are too lazy to get rid off
JUSTIN D | Overall Experienceeverything was great, except the last day we ran into a roach. the owner was fantastic though and said he will look into it. he has been fantastic from when i started to ending our lease.
Kelly R | Overall ExperienceI was given the storage unit that was absolutely the furthest away from the unloading area. That was unpleasant.
Lee S | Online Move InBoth employees were awesome.
ERIN B | First ImpressionsI payed my bill for the month of March we moved everything out on the 2nd of March I asked the clerk for a refund reply we don’t give refunds I spent 299.00 this is not about service it’s all about the money we closed early on our house that’s the reason we got our stuff out early.
Billy M | Overall ExperienceHoward always went above and beyond to help. I have used uhaul in other states and have never been treated better. It's also by far the cleanest facility I've ever seen.
Ursula B | Overall ExperienceFacility was clean and I felt like my possessions were very secure. Staff could be better, the late fee at this location was a little absurd communication through staff and customer could be better in multiple ways other than that decent place.
Jim F | Overall ExperienceWas very pleased will use again, Thank You
MARILYN S | Overall ExperienceThis facility was phenomenal!! Would absolutely recommend to anyone.
Garrett K | Overall ExperienceGreat customer service every time I came to pay for the storage unit. The facility was clean and pest free.
Angela J | Overall ExperienceThe motion sensor light kept going off , leaving me in the dark . That was dangerous and scarey .
Cheryl M | First ImpressionsThe staff was rude and they gave me a unit that I could barely open the latch to put my lock back on it
diana t | Overall ExperienceI moved out on 9/12/2022 we only used the unit for a week. The office is not organized enough. I had the unit a week when I went to move out I have to go to the office to get them to unlock it they said I was late on a payment but I was not I got the unit a month free because we rented a trailer. And now it says we just moved out yesterday we told them when we was moving out and they didn't log it we really was only there a week to fine us a house.
Brandon B | Overall ExperienceStaff very friendly, super clean facility.
April H | First ImpressionsSorry I left the storage Moved and didn’t need it anymore
Patrick A | Overall ExperienceI just can’t see storing stuff for more than it’s worth.. You tried to charge me for the month after I moved out then charge me late fees . Your late fees are rediculously high . You might notify your renters .
John G | Overall ExperienceThe bathrooms were always clean and smelled fresh each time I had to use one. The staff was friendly and made me feel welcomed each time I was there.
Deedra C | Overall ExperienceEverything went very smoothly and efficiently.
Alesha K | Overall ExperienceVery secure temp control
Gerald B | Overall ExperienceThe climate control makes for easy work in the Arkansas heat. They have carts to make unloading easier with fewer trips. Very reasonable price.
Charles B | Online Move InThe storage units are safe secure and well lit with access code required. Bigger bays to allow larger trucks and trailers inside would be nice and a few more options for carts to use , such as longer carts to accommodate things like dresser’s, couches and such.
brian b | Overall ExperienceThe person helping me was great
Patrick A | First ImpressionsGreat service at both pick-up and drop off sites.
RONALD N | First ImpressionsI rented a trailer from U-Haul and needed a storage unit. The associates call me the storage unit and lock were free with the rental of a trailer. That was very comforting to know since I am on a very tight budget while building a house. Thank you U-Haul for understanding the situation that movers are going through and helping us out.
Glen L | First ImpressionsThe staff was amazing! I felt very well taken care of!
Shamarie D | Overall ExperienceNice People !
Craig S | Overall ExperienceI rented and paid for this online, then found out that we didn't need it about 10 minutes later. I immediately called the Russellville location to ask about cancelling the rental and the girl I spoke with said she cancelled the rental and my funds would be refunded to my card. It hasn't been the full 5-7 business days but the fact that I got an email asking about my email concerns me that it wasn't cancelled
Britney K | Online Move InVery professional and helpful
Beth S | First ImpressionsGood customer service.
COLE M | First ImpressionsHaving a climate controlled facility was the most important consideration when I was looking for a place to store my household goods. This facility more than met my needs. At the time that I moved my goods into the building I didn’t anticipate that it would be 10 months before I would move out.
Michael M | Overall ExperienceVery clean facility with great staff
Tracy T | Overall ExperiencePeople in office are very rude
ricky s | Overall ExperienceCustomer service rep was extremely helpful. Very professional.
Sherri F | Online Move InThe best group of people in the business very very helpful, friendly, and knowledgeable.
Phyllis R | Overall ExperienceI couldn’t have ask for better service
Inis A | Overall ExperienceI was nickeled and dined to death…. I was told on line if you rent the truck one way it has unlimited miles and then I was charge for each and every mile… The car holler I rented had a flat… put me way behind and uhaul charged me for being late…. The truck had no gas in it when I got it but I was charged for a full tank of gas when I dropped it off… when I rented the truck , I could not do it face to face…I HAD TO DO IT OVER THE PHONE!!!!! WHAT
Glenn A | Overall ExperienceVery helpful, fair, professional and kind service to customers. I would definitely recommend uhaul in Russellville to others. Thank you!
MARIO L | First ImpressionsI was nickeled and dined to death… was told one thing at pick up point and something different at drop off …
Glenn A | First ImpressionsNever had a problem we plan to move in our home in 2022 and I can only hope that I get a staff like this one. Respectfully I remain, Mrs. B. S. Kneeland
Brenda K | Overall ExperienceThey were very friendly,professional and ready to please their customers.
Brenda K | First ImpressionsThe man helping me was not very friendly and when there was an issue with my credit and debit cards not working, he dismissed it as my problem when in fact it was a card reader error. Did not apologize for the error at all.
susan h | First ImpressionsSaw roaches come out of unit next to mine and after moving my stuff out we have seen 3 roaches which we did not have when moving in 6 weeks ago. Also could not access storage unit after hours because they were repairing a door, which caused me to be late on a uhaul rental. Will not use this uhaul again.
Teresa R | Overall ExperienceThere is not enough staff at this location and the manager is rude. The people that work there are nice and as helpful as they can be. Never enough people there
Christopher L | Overall ExperienceIt would be nice if you would refund unused days (a week or more) for the units. Also when calling the local storage number, it sends you to a national call center. I had to wait 20 mins to get an operator only to be put on hold again and wait for them to transfer me to the facility I called in the first place.
Zola K | Overall ExperienceWould be nice if cost of unused time was refunded.🙂
Zola K | Overall ExperienceFeel my possessions are safe at this facility.
jay l | First ImpressionsGreat Service!
Whitney M | First ImpressionsGreat customer service in AR. The one in Georgia wasn't that great!
Daniel R | First ImpressionsLadys were rude/snappy with me and my mom at first and the hours are just inconvenient you guys should really try to let people have 24 hour access
Konnie M | Overall ExperienceMs.Lily in Russellville went above and beyond to male sure my needs were meet. So very friendly and helpful, highly recommend them.
Phyllis R | First ImpressionsAwesome Service and Reliable.Good Company
Walter W | First ImpressionsVery courteous employees. Overall a very great experience
Breck S | Overall ExperienceI really love these uhaul storage units. Check in was easy and convenient. There were carts ready for us to move in and the facility was clean and neat. It also feels very safe, and I love the comfort of knowing my items are protected.
Alexis M | Online Move InIt's good to experience such professionalism in the business world today.Ms Adams and her staff were extremely helpful and full of concern about my feeling secure that all of my family's possessions were safe and protected.
Marvin R | Overall ExperienceStaff was amazingly friendly and helpful.
James R | First ImpressionsLilie and her staff were exceptionally helpful and very thorough in her explanation on all of the wire too's and how too's.Thank you Lilie!!
Marvin R | First ImpressionsTop notch experience
JOSEPH H | First ImpressionsTop notch
Privacy R | First ImpressionsThe two lady's were very helpful and nice. The young man was rude all he was he could you have to wear a mask ack like we were crazy because I did not ware a mask. I have lung problem so I can not use one .he told me I had to wear a mask to come in
JANET N | Overall Experienceneeds to open earlier so you don't have to unload in the steaming heat.
Kathy M | First ImpressionsThe Russellville employees were amazing and very accommodating. The lady in Pine Bluff that rented the Uhaul truck was very rude and talked around me, even tho I was the one who rented the truck. I would NOT recommend the PB location. Great job Russellville !!!!!! Thank you
Carrie W | First Impressions