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Mary E.Customer Reviews for U-Haul Moving & Storage of Russellville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not one Thing it was Great TY for being their When we need you.
JUDY Z.The return was a breeze just pull up and you wait for the attendant to come out. Once the attendant arrived at my vehicle I handed him my contract he looked at it on his phone unhooked the trailer said everything was good have a nice day and I was on my way in under five minutes.
DANNY B.Could not find key box
Velma M.Friendly knowledgeable employees would recommend them for your moving needs
GUY R.All is well!
GEORGE F.This location is awesome. Companies website never works and you are unable to speak with anyone. Well, if you wait 30-40 minutes you can. The Live Chat does no good. You have great people at this location, please make their job easier by keeping your systems and websites running properly.
LESLIE H.There is not enough staff at this location and the manager is rude. The people that work there are nice and as helpful as they can be. Never enough people there
Christopher L. | Overall Experienceneed more counter help
WILLIAM D.outstanding service and the people that work there are very knowledgeable
MARK L.It would be nice if you would refund unused days (a week or more) for the units. Also when calling the local storage number, it sends you to a national call center. I had to wait 20 mins to get an operator only to be put on hold again and wait for them to transfer me to the facility I called in the first place.
Zola K. | Overall ExperienceWould be nice if cost of unused time was refunded.🙂
Zola K. | Overall ExperienceFeel my possessions are safe at this facility.
jay l. | First ImpressionsEvery team member was just wonderful from start to finish. Absolutely great experience!
Nichole S.I rented a utility dolly and got a regular dolly was pretty upset I didn't get what I asked for. we had to move a 300lb fridge with a regular dolly, was not easy
William B.Everyone is nice. First time had to try lift of the trailer myself I 62 the gal offer to help me I had to get her to help me. There heavier then they look. Getting off the ball was an issue .
Leonard P.The rental process was an overall excellent experience and we were impressed. The staff at this location are very customer oriented but you might need to add 1-2 staff members for this size operation.
Clete D.Excellent!!!'
Larry H.The workers at this facility were extremely courteous and very helpful.
JOSEPH E.I dont know if these guys could improve. Excellent customer service, very easy to reserve a U-Haul over the phone, and very easy pick up and drop off!
KAYLA T.Great Service!
Whitney M. | First ImpressionsNot just did everything work well to do what we needed to do the guy who helped us was f***ing amazing he was very pilot and so good at informing us how to operate and use the equipment properly thank u very much (William rudder)
JEFFERY M.After turning our equipment in at the midland texas location it was after hours so I called them on Monday morning to make sure it was turned in properly. Woman I spoke with was supposed to call me back but totally blew me off. Never received a call back from u-haul that I was promised
WELDON M.May want to inform customers, when explaining about how much fuel is expected back, that the E85 fuel type can be supplemented with lowest grade gasoline.
Brent E.Niki was awesome .
MARIA O.Teach the customers about the difference in tow and haul... we thought the truck had a crappy transmission then found out it was in tow and when we switch it over it ran smoothly
COURTNEY B.Nothing that I could see
Justin W.Great customer service in AR. The one in Georgia wasn't that great!
Daniel R. | First ImpressionsHave stuff together. I waited 2 and a half hours to get my keys and come to find out they lost the keys so they gave us keys to another truck with someone else's name. Then gave us a truck with empty gas. Then kept us waiting. We were suppose to pick up at 830 got there at 815. Didn't get our truck til 11. Awful experience. Thankfully lilie Adams came and saved the day by getting us a truck
James J.The U Haul website advertises that you get 30 miles with the vehicle rental and then you pay $.79 per mile over that. I was not given the 30 miles with my rental. I feel all U Haul dealers should follow the same criteria because I was not aware of this until turning the vehicle in.
Wendy L.Two men were were at their desk but only Will was acknowledging people and helping customers as they came in. The other man simply sat and stared straight ahead and answered the phone. When I approached him to see if he could help me he said I would need to wait for Will. My wait time overall was 30 minutes. There was only another person ahead of me.
JEAN F.The equipment was damaged had to send in pictures, a representative was texting wanting the equipment back early because she reserved it to someone during our 24hour rental when I called to complain she hung up on me
STEVEN E.Ladys were rude/snappy with me and my mom at first and the hours are just inconvenient you guys should really try to let people have 24 hour access
Konnie M. | Overall ExperienceHad a great experience, will rent again.
Katrina H.Nothing; I have rented here before, and I continue to be grateful fro your excellent operation.
Roy S.The customer service was horrible I think the lady's name was Lizzie she doesn't deserve a job with u haul she had a bad attitude from the moment I walked in the store needless to say we was both cursing each other out by the time I left it was very unprofessional
Mikel C.Ms.Lily in Russellville went above and beyond to male sure my needs were meet. So very friendly and helpful, highly recommend them.
Phyllis R. | First ImpressionsThere wasn't enough uhaul available so I had to upgrade to a larger size/more money. It wasn't easy to return the vehicle after hours.
Tehya M.All employees were very polite and professional. The item rented was clean and in good condition.
LEO G.Really helpful people would definitely use again
JEROME K.Awesome Service and Reliable.Good Company
Walter W. | First ImpressionsVery courteous employees. Overall a very great experience
Breck S. | Overall ExperienceI really love these uhaul storage units. Check in was easy and convenient. There were carts ready for us to move in and the facility was clean and neat. It also feels very safe, and I love the comfort of knowing my items are protected.
Alexis M. | Online Move InHands down the absolute worst customer service I've ever experienced. Donna was extremely disrespectful. They didn't stand behind their agreement and aren't held to quality standards that a business should be. I was informed that they do not listen to corporate office. They make their own decisions. The initial reason I used this company was a lack of two men and a truck in this area. They charged a cleaning fee when this truck required no cleaning but couldn't produce documentation of the cleaning that was needed. Awful business management.
TAMMY S.Quick, friendly, helpful service. Good equipment
Patricia A.Everything about the transaction was great. Had no issues. Very friendly and helpful.
James M.Great experience and every person we worked with at this location was amazing!
DARRAL G.Nothing that I can think of. The staff was alot of help, made helpful suggestions and was very kind.
NANCY D.Very nice people the service was excellent
Rolando G.It's good to experience such professionalism in the business world today.Ms Adams and her staff were extremely helpful and full of concern about my feeling secure that all of my family's possessions were safe and protected.
Marvin R. | Overall ExperienceThe Russellville location is an excellent store. Although the call centers need much work. My call was redirected to an out of state call center, which got almost the entire booking WRONG. Wrong location, (how do you hear Paris when I said Russellville.?) Then the time was wrong. ( i stated 9am "when the store opens on Sunday) but was booked for 9pm.?? The store employees are wonderful and very helpful. This is my 3rd rental in 2 months. I will continue to use this store, but probably not the call centers.!
Jo W.Very good staff. Very helpful.
Stephen C.Great customer service, employee was very attentive and professional.
Pha H.Very easy to rent from. Might need another rep during busy times. Clean store and equipment.
James H.Staff was amazingly friendly and helpful.
James R. | First ImpressionsAccuracy could be improved. I was initially told that extra mileage would be charged at 29 cents/mile, but later on the actual contract it said 40 cents/mile, which is a big difference
Aniruddha C.Very nice employees and very helpful. Couldn't ask for a better experience
Christopher K.Overpriced..
Paulette S.CANT THINK OF ANYTHING THIS VISIT WAS AWESOME
Billy P.Continue as you are!
Marvin R.Lilie and her staff were exceptionally helpful and very thorough in her explanation on all of the wire too's and how too's.Thank you Lilie!!
Marvin R. | First ImpressionsTop notch experience
JOSEPH H. | First ImpressionsTop notch
Joseph H. | First ImpressionsA second worker at opening.
James C.Make this location your example to be emulated by all your other sites.
kurt H.They need to get off their butts and give a little help...
Scott M.I was told 3 different prices on my truck rental. The woman that helped me on 12/7/20 was very rude. I have never experienced such poor service from uhaul and have used many times over the years. I will not use uhaul any longer I'm afraid after this experience.
Matthew M.Great experience! Everyone at the Russellville facility was very knowledgeable and helpful!
Jerry H.The customer service representative was excellent - right person in this position.
Julie N.amazing new uhaul building. very clean and friendly staff
JOHN-PAUL L.The two lady's were very helpful and nice. The young man was rude all he was he could you have to wear a mask ack like we were crazy because I did not ware a mask. I have lung problem so I can not use one .he told me I had to wear a mask to come in
JANET N. | Overall Experienceneeds to open earlier so you don't have to unload in the steaming heat.
Kathy M. | First ImpressionsThe Russellville employees were amazing and very accommodating. The lady in Pine Bluff that rented the Uhaul truck was very rude and talked around me, even tho I was the one who rented the truck. I would NOT recommend the PB location. Great job Russellville !!!!!! Thank you
Carrie W. | First Impressions