Customer Reviews for U-Haul Moving & Storage of Russellville

631 reviews

2821 E Main St   Russellville, AR 72802
(Old K-Mart building)

(479) 498-0933

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(479) 498-0933

2821 E Main St
Russellville, AR 72802
(Old K-Mart building)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

stacy z.  |  Overall Experience 
Rating:
5.0

The bathrooms were always clean and smelled fresh each time I had to use one. The staff was friendly and made me feel welcomed each time I was there.

Deedra C.  |  Overall Experience 
Rating:
1.0

Horrible customer service.

Herbert B. 
Rating:
5.0

Use a better quality windshield wiper blade

Kenneth S. 
Rating:
5.0

the person checking me out could be more friendly.

Nickey B. 
Rating:
4.0

We arrived about an hour late due to some delays, but the vehicle was still not ready. It was noted pointedly that we were late, but it seems hypocritical when the van was even ready for us had we arrived on time. Other than that, there was some issues with the digital pre-check that the staff eventually sorted out. They were pleasant and helpful, but I felt that the process took longer than it should have. I've used U-Haul in the past and will continue to do so, but this check could have gone smoother.

yu shan L. 
Rating:
5.0

Customer did not leave a comment.

Sherry K. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

EMILY A.  |  First Impressions 
Rating:
5.0

Took less than 5 minutes to turn in the trailer - excellent overall experience!

Charles B. 
Rating:
4.0

Customer did not leave a comment.

Darin c.  |  First Impressions 
Rating:
5.0

Russellville AR U-Haul is well run with good customer Experience. Thanks

james S. 
Rating:
3.0

I called and reserved a uhaul. I got a ride to the uhaul place and even with my text message with reservation code it could not be located. So after a while of standing around trying to find it they started all over again because my reservation was not in the system. They went above and beyond when returning the truck.

robin N. 
Rating:
5.0

Everything went very smoothly and efficiently.

Alesha K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry T.  |  First Impressions 
Rating:
5.0

Couldn't have asked for better service!! Super easy and pleasant rental experience!

Jamie R. 
Rating:
5.0

Customer did not leave a comment.

jaclynn H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rebecca P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lesile G. 
Rating:
5.0

Customer did not leave a comment.

Justin R. 
Rating:
4.0

Customer did not leave a comment.

Tracy T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Dale B. 
Rating:
5.0

Customer did not leave a comment.

LarryDale B. 
Rating:
5.0

Customer did not leave a comment.

AnnaLynn S. 
Rating:
5.0

Customer did not leave a comment.

Laird D. 
Rating:
5.0

So helpful!! Amazing.

joseph S. 
Rating:
4.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen R.  |  Overall Experience 
Rating:
3.0

Took them 3 attempts to get unit # correct on contract

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

Customer did not leave a comment.

Sean W. 
Rating:
5.0

Customer did not leave a comment.

Tabatha R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ed B. 
Rating:
3.0

The outsides of the trucks were not clean, but the inside was. Would think the bugs and dirt would be washed off windshield at very least.

Anthony M. 
Rating:
1.0

First the truck engine light came on, then the 4x8 trailer you asked us to pull back lights didn't work.... On top of that we were told if we agreed to pull the trailer it would be free and we would be compensated $216.80 for pulling it and would get that AMT knocked off my uhaul moving truck rental bill when we turned the truck in. That didn't happen as the Russellville location made me pay for the truck up front and put the pull behind trailer under a separate reservation instead of under my moving truck reservation like originally agreed... I asked several times if we still got the 216.80 reimbursement and was told yes...at the Akron location when we dropped off the trailer and truck. When we got to Akron and dropped it off we were told the $216.80 was the cost of the pull behind trailer so we got it free for pulling it from Arkansas to Akron.... That's not what was agreed to.... We didn't need the damn trailer nor did we want it.... We only agreed so we could have the $216.80 knocked off my moving truck bill.... I feel you all are a bunch of scammers at this point with shoddy equipment.... My sister's used you guys too and had equipment problems too..... I've always used Penske before.... Should have stayed with them

Kimber W. 
Rating:
3.0

Customer did not leave a comment.

Lisa C. 
Rating:
1.0

The man working the front had BO at 7:30AM. Our reservation was for 7:00AM and we didn't leave until almost 9AM. The only man working seemed to hate his job.

Steve H. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
4.0

Staff was very friendly and helpful

Brian B. 
Rating:
5.0

Helped me work through the issues on the return side of things with a different trailer than was on my paperwork.

brandon C. 
Rating:
5.0

Very secure temp control

Gerald B.  |  Overall Experience 
Rating:
5.0

The climate control makes for easy work in the Arkansas heat. They have carts to make unloading easier with fewer trips. Very reasonable price.

Charles B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bobby L. 
Rating:
4.0

The storage units are safe secure and well lit with access code required. Bigger bays to allow larger trucks and trailers inside would be nice and a few more options for carts to use , such as longer carts to accommodate things like dresser’s, couches and such.

brian b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bric L. 
Rating:
5.0

Customer did not leave a comment.

GIANNA S.  |  First Impressions 
Rating:
1.0

The manager was extremely rude! His employee was friendly and helpful. But because of the manager's behavior/demeanor, we'd never use this Uhaul location again! Customer service is still important! Apparently there's been many other complaints about manager's rude, unacceptable behavior. We'd rather be inconvenienced and go to a different rental location than be subjected to unprofessional/ rude treatment. On the other hand, the Manger at out drop-off location in Clarksville, AR, was outstanding! He was extremely friendly, courteous, and helpful!! I would HIGHLY recommend him and his store location! Our experience between the two locations was night and day! If I were Uhaul Corporate, I'd send the Russellville, AR Manager a strong message to shape up or ship out. Customer Service matters! A friendly demeanor matters! The best comparison I can think of is this: No matter how good the food is at a particular restaurant, if the SERVICE is poor, patrons WON'T return! CUSTOMER SERVICE MATTERS!

Misty F. 
Rating:
5.0

The person helping me was great

Patrick A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammi C.  |  Overall Experience 
Rating:
5.0

Nothing. The workers were very informative and helpful

Christine C. 
Rating:
5.0

Customer did not leave a comment.

Bobby J. 
Rating:
5.0

Customer did not leave a comment.

Donald J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tammy W. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Christopher E. 
Rating:
5.0

Great service at both pick-up and drop off sites.

RONALD N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bric L. 
Rating:
4.0

Customer did not leave a comment.

WENDY B. 
Rating:
5.0

Customer did not leave a comment.

Karla D. 
Rating:
5.0

Customer did not leave a comment.

mike N. 
Rating:
5.0

Can't think of a thing.....

James H. 
Rating:
5.0

Everything was great. Had a flat another dealer fixed it back on my way

jimmy H. 
Rating:
5.0

Very good experience. Super clean and well run facility.

David M. 
Rating:
5.0

Everything thing was great!

Arsharaye S. 
Rating:
3.0

Attitude the owner was so rude I got a trailer rental for a day and few hrs later the owner called me asking me about I supposed to bring the trailer back and when I rented it was for one day

LUIS D. 
Rating:
5.0

Customer did not leave a comment.

ERICK T. 
Rating:
5.0

Customer did not leave a comment.

FrankM H. 
Rating:
5.0

Customer did not leave a comment.

Suzanne P. 
Rating:
5.0

Customer did not leave a comment.

Debby R. 
Rating:
4.0

For the truck to have air conditioning would be nice. The price was very expensive.

Jerrod L. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

ZHIJIE F. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Corteze J. 
Rating:
5.0

Customer did not leave a comment.

Margie S. 
Rating:
5.0

Customer did not leave a comment.

Kelvin P. 
Rating:
5.0

Very friendly service.

Brett F. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

All is well

Edward L. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
4.0

Customer did not leave a comment.

Justin S. 
Rating:
3.0

Charge people less it was ridiculously expensive. Could not believe how much it cost me.

JESSICA C. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Rick H. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
4.0

There was a big scratch on the side of the truck, the breaks didn't work, when driving, it made a weird noise, and the steering was bad. It was like someone who used that truck last, got it stuck in mud and messed up the break and steering.

Gianna S. 
Rating:
1.0

Customer did not leave a comment.

AUSTON S. 
Rating:
5.0

Customer did not leave a comment.

Sarah G. 
Rating:
5.0

Friendly, professional and informative representative. Truck was clean and did great.

Michael A. 
Rating:
4.0

Customer did not leave a comment.

hinton C. 
Rating:
5.0

Courteous, helpfull

Cyril F. 
Rating:
5.0

Excellent check in

Juianna B. 
Rating:
4.0

A/C was not working in the truck and the outside temps were over 80 degrees.

Phil B. 
Rating:
5.0

Dakota was so sweet and extra friendly and helpful! Great worker

Taneka B. 
Rating:
5.0

I can't think of anything to improve this location it is great.

Geneva H. 
Rating:
4.0

Customer did not leave a comment.

Tom T. 
Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
4.0

When picking up the equipment, the associate working gave my husband issues with out order. She did not want to give him an appliance dolly stating that it was on the reservation, and did not give us furniture pads. The associate was not very helpful in this or very pleasant. We understood if something was out of stock, but it seemed as though she did not even have the rental reservation from online at all.

Nickolas M. 
Rating:
5.0

Very knowledgeable and helpful. Fast service. Everything in stock. Inviting and professional location.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Ann D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jan M. 
Rating:
5.0

Customer did not leave a comment.

Stacy L. 
Rating:
5.0

Customer did not leave a comment.

carol S. 
Rating:
5.0

Nice location that is well tuned!

FrankM H. 
Rating:
5.0

I rented a trailer from U-Haul and needed a storage unit. The associates call me the storage unit and lock were free with the rental of a trailer. That was very comforting to know since I am on a very tight budget while building a house. Thank you U-Haul for understanding the situation that movers are going through and helping us out.

Glen L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edna W. 
Rating:
1.0

Was misinformed that my deposit would be accredited back to my account when equipment was returned but now have to wait 5-10 business days for it to come back to my card.

Summer B. 
Rating:
3.0

Customer did not leave a comment.

Mya M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Micheal B.  |  First Impressions 
Rating:
5.0

The people at the Uhaul place was amazing not only were they helpful the man worked twice as hard to get me the best deal. Wonderful customer service.

STEPHANIE L. 
Rating:
5.0

The staff was amazing! I felt very well taken care of!

Shamarie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gale R. 
Rating:
5.0

Nice People !

Craig S.  |  Overall Experience 
Rating:
5.0

The guy that checked us in was extremely friendly, to the point, and should get a kudos and maybe a raise!

Rob H. 
Rating:
5.0

Customer did not leave a comment.

Zabrina P. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
3.0

I rented and paid for this online, then found out that we didn't need it about 10 minutes later. I immediately called the Russellville location to ask about cancelling the rental and the girl I spoke with said she cancelled the rental and my funds would be refunded to my card. It hasn't been the full 5-7 business days but the fact that I got an email asking about my email concerns me that it wasn't cancelled

Britney K.  |  Online Move In 
Rating:
2.0

The person checking the trailer back was rude and a smart aleck. He said he was only doing what he was trained to do. If so, there is a serious management issue at this location.

matthew Y. 
Rating:
5.0

Customer did not leave a comment.

Robert t.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Very professional and helpful

Beth S.  |  First Impressions 
Rating:
2.0

One particularly rude staff member. Gas tank and mileage were off. Luckily, my husband took a picture of the dashboard before driving or we would have been over charged.

LORETTA C. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

The turn in process was seamless. They took the time to look at the lighting issue and determined it was a faulty light and not my vehicle. They were going to replace the chains and straps before letting it go out again.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

deborah b.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JASMINE C. 
Rating:
5.0

The drop off location was awesome!!! Kenneth was very helpful with my check in. Kenneth was also very knowledgeable, polite and quick!!!

Cheryll K. 
Rating:
5.0

Customer did not leave a comment.

Janis R.  |  First Impressions 
Rating:
5.0

Good customer service.

Junior S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jody B.  |  Overall Experience 
Rating:
5.0

Having a climate controlled facility was the most important consideration when I was looking for a place to store my household goods. This facility more than met my needs. At the time that I moved my goods into the building I didn’t anticipate that it would be 10 months before I would move out.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mark H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alane E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

stephanie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad W.  |  First Impressions 
Rating:
5.0

Very clean facility with great staff

Tracy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karrie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeremy C.  |  First Impressions 
Rating:
1.0

People in office are very rude

ricky s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jo L.  |  First Impressions 
Rating:
5.0

Customer service rep was extremely helpful. Very professional.

Sherri F.  |  Online Move In 
Rating:
5.0

The best group of people in the business very very helpful, friendly, and knowledgeable.

Phyllis R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernice m F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jason b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelia M.  |  Overall Experience 
Rating:
5.0

I couldn’t have ask for better service

Inis A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAKAELAH T.  |  Overall Experience 
Rating:
1.0

I was nickeled and dined to death…. I was told on line if you rent the truck one way it has unlimited miles and then I was charge for each and every mile… The car holler I rented had a flat… put me way behind and uhaul charged me for being late…. The truck had no gas in it when I got it but I was charged for a full tank of gas when I dropped it off… when I rented the truck , I could not do it face to face…I HAD TO DO IT OVER THE PHONE!!!!! WHAT

Glenn A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel k.  |  First Impressions 
Rating:
5.0

Very helpful, fair, professional and kind service to customers. I would definitely recommend uhaul in Russellville to others. Thank you!

MARIO L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darol H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeremy s.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kathy J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Glen T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TANYA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLEN L.  |  Overall Experience 
Rating:
3.0

I was nickeled and dined to death… was told one thing at pick up point and something different at drop off …

Glenn A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jade B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amber m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jody B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aminata s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grason P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda F.  |  First Impressions 
Rating:
5.0

Never had a problem we plan to move in our home in 2022 and I can only hope that I get a staff like this one. Respectfully I remain, Mrs. B. S. Kneeland

Brenda K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN T.  |  First Impressions 
Rating:
5.0

They were very friendly,professional and ready to please their customers.

Brenda K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peggy j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas C.  |  Overall Experience 
Rating:
4.0

The man helping me was not very friendly and when there was an issue with my credit and debit cards not working, he dismissed it as my problem when in fact it was a card reader error. Did not apologize for the error at all.

susan h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickie D.  |  Overall Experience 
Rating:
2.0

Saw roaches come out of unit next to mine and after moving my stuff out we have seen 3 roaches which we did not have when moving in 6 weeks ago. Also could not access storage unit after hours because they were repairing a door, which caused me to be late on a uhaul rental. Will not use this uhaul again.

Teresa R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace C.  |  First Impressions 
Rating:
3.0

There is not enough staff at this location and the manager is rude. The people that work there are nice and as helpful as they can be. Never enough people there

Christopher L.  |  Overall Experience 
Rating:
4.0

It would be nice if you would refund unused days (a week or more) for the units. Also when calling the local storage number, it sends you to a national call center. I had to wait 20 mins to get an operator only to be put on hold again and wait for them to transfer me to the facility I called in the first place.

Zola K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glen C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DONALD P.  |  First Impressions 
Rating:
4.0

Would be nice if cost of unused time was refunded.🙂

Zola K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanyce D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vickie D.  |  First Impressions 
Rating:
5.0

Feel my possessions are safe at this facility.

jay l.  |  First Impressions 
Rating: