Customer Reviews for U-Haul Moving & Storage of S Fort Worth - Altamesa

Rating:

5.0

Good. All good.

Rating:

5.0

Everything was great.. easy pick up drop off process.

Rating:

3.0

Returning truck was a complete failure. Employee told me to leave keys in truck and I would receive email confirmation in approximately 30 minutes. Five hours later and waiting more than 30 minutes holding on the phone, I discovered the truck was not officially returned. I called the next morning, waiting another 25 minutes to talk to an actual person, before being redirected to an actual person who told me there was some miscommunication and I should expect an email later to confirm return. This never happened!

Rating:

4.0

This is only rated "above average" because the drop off location was so much better and friendlier. They even offered me coffee!

Rating:

1.0

Worst.

Rating:

2.0

Too slow only one person working the counter

Rating:

4.0

Check lights before hooking up

Rating:

5.0

The only complaint I have was there was only one cashier. I needed an adapter for my trailer rental and had to get back in line and waited over 30 minutes. The extremely helpful young man whi was installing my trailer came and checked me out online. He was waiting on me to finish the install. Glad that he took the initiative to get me moving!

Rating:

4.0

When we rented the van, it had a tire with low pressure and a check tire light. We added air (at the U-Haul location) but it continued to lose pressure over the afternoon. We were told to call the 1-800 number to have the tire replaced. Both rear tires had to be replaced due to nails on the tires (which were covered by U-Haul). Recommend ensuring there are no dash warnings before releasing the van, or ensuring repairs are completed first. Overall experience was good and our move was very successful, but there were initial challenges in getting the van ready for the road.

Rating:

5.0

Staff via phone and onsite were very helpful, knowledgeable, and patient. I'm relocating to a city 200 miles away and things have been stressful and unpredictable. My apartment complex is still finalizing my move-in so the one month free storage is very needed; I'm so grateful.

Rating:

5.0

N/A

Rating:

4.0

Above and beyond, great attitudes, Excellent customer service, clean trucks. Unfortunately, I have had to use Uhaul service far to many times this year. But this office on Altamesa and the office on Hulen are the very best. Thanks for have great employees. ————AND SINCE YOU ASKED—-, The counter clerk on Altamesa could use a little extra help on the weekends. Its just too darn busy for one clerk… or two even.

Rating:

1.0

This location gave me an EMPTY TRUCK. This location gave me a truck with DIRTY windshield wipers. I have PICTURE PROOF. I tried calling customer service and was placed on hold. Then I was OVER CHARGED. Uhaul is TERRIBLE and I will NEVER use uhaul again.

Rating:

4.0

I was disappointed that the pickup location was changed. I had a contract with UHaul and you changed it without discussing it with me. What would have happened if I chose to abandon the trailer at a spot different than where I agreed.

Rating:

4.0

Make it easier to order online

Rating:

3.0

Received text from Uhaul that I had not dropped off equipment went down this morning they stated they received and printed me receipt. Then received another text today that it was not received called the # and they checked and said they would check with the Alta Mesa location. I had the receipt they printed off for me at 9AM showing it was returned pm Sat with the truck. The text from UHaul came in at 11:42AM after I had already drove and checked with the drop off site.

Rating:

1.0

The back of the truck had trash in it

Rating:

4.0

Have the drive way repair when your closed. There were holes everywhere.

Rating:

1.0

Stood at the counter behind two other customers for 35 minutes before anyone came to help. Scheduling only one person in the morning is unprofessional. Put our entire move behind schedule.

Rating:

2.0

I didn't get greeted upon entry and was only person in store . The employee was on her phone . She snatched the keys and said thank you but didn't give me a receipt or process my return . My truck was getting checked and stuff before I left the store . Plus I've never went through this before . If I return I'll do a contactless pickup and drop off just so I don't have to deal with rudeness Over 12 hours later and I still didn't receive an receipt or email about my return .

Rating:

1.0

I was charged $198.75 for I don't know what!

Rating:

2.0

If the person dose not show up to pick up their U Haul YOU SHOULD CALL THEM INSTEAD OF GIVING IT AWAY.

Rating:

2.0

I drove up and was not helped by the drop off equipment attendant after waiting some time. Clear instructions were not provided for procedure. I was promised an email when I completed drop off but have yet to receive it.

Rating:

5.0

Staff were well-informed and very helpful. Process was very efficient.

Rating:

1.0

Service representative was very rude, not helpful to customers, I am under contract to do u-hauls roadservice, he wouldn't even give me a discount, very ignorant

Rating:

1.0

I moved out of my unit on July 7th and was told I would be emailed the move out receipt. Here we are almost a month later and I get an email stating my next payment will be on the 4th. Try calling the number for this location and all it does is send you to a toll free automated system…. Can’t get anyone on the phone from the actual location….terrible service.

Rating:

1.0

This location is riduculously short handed everytime I go... be it to rent a truck or for other purchases. I have been to this location more than a dozen times and had to leave 3 times and go to home depot. Thankfully after this weekend I am moving and will find a better location.

Rating:

5.0

The truck that was rented to us was noisy, did not shift well and the check engine light came on as we were pulling into the driveway at our destination.

Rating:

5.0

None. It was very smooth.

Rating:

5.0

The manager is very good at what he does and very responsive. You have an excellent man taking care of that store. I appreciate that.

Rating:

5.0

Transaction was quick and efficient. Very nice employees.

Rating:

5.0

The cleaning ladies kept the building clean and the boss kept the rentals affordable!!!!

Rating:

4.0

Third location I was sent to even though I had a reservation. No problem with this location, but a problem with your 1-800 booking!

Rating:

3.0

Better help with reservations

Rating:

4.0

Good experience overall; everyone was great!

Rating:

5.0

Associate was friendly, store was neat, truck was clean.

Rating:

5.0

Richard and team were so efficient this time. Thank you Richard

Rating:

5.0

Returns was easy and quick

Rating:

5.0

Great service.

Rating:

3.0

Online check in was not working,I went inside for assistance and instead of processing my order in a timely manner, he wanted to wa me

Rating:

5.0

Very nice guy who helped me when I returned the truck. Quick, nice, and professional.

Rating:

4.0

This was not my preferred pick-up location. I had to drive 15 miles out of my way to pick it up. UHaul needs a better customer service policy.

Rating:

5.0

This U-Haul location is the best managed location I've ever been to. Very organized and accommodating folks that work here. They have a great manager that leads by example and is not afraid to hook up trailers for a busy location. You will always have my business!

Rating:

4.0

Make App more freindly and easier to understand

Rating:

5.0

Keep the services

Rating:

5.0

This is my go to location when I need a trailer to rent as the check in is quick and convenient. I simply reserve online and everything is ready! The folks there are hard working and pleasant.

Rating:

5.0

Rep was very helpful and went above and beyond to help us.

Rating:

5.0

No one problem or issue.

Rating:

5.0

I initially rented a smaller storage unit but when I got there I decided that it wasn't big enough after I had paid. They refunded my money and then charged me again for the new bigger unit. I just want to make sure that my refund was issued. I have not received it yet but it's only been one day. Thank you. James Askew

Rating:

5.0

The staff was very help with our needs and showed me where our storage unit was located on map..

Rating:

5.0

The gal that was helping me was very new. She was professional and very courteous. Computer/reader wasn’t working. She immediately started trouble shooting and ended up calling her boss to help resolve things. Shame on her coworker that stood 5 feet away and not once offer troubleshooting advise or to help her.

Rating:

2.0

Customer service is horrible

Rating:

1.0

The people at the front desk gave us no information about the storage unit. When I bought the unit. I bought a regular lock to lock my storage. When I returned my lock was cut off and a round lock I didn't own was on my storage. After going to the front desk. I was told only round locks could be used. I was not told then when I bought storage locker and lock at the same time. While moving my things into the storage locker. My card was not activated properly and I could not open the door to the storage grounds. I had to hold onto several very large objects over night and wait for the front desk to open in order to get my card fixed. When I asked the front desk person is there any thing I should know cause I was not told about the lock. He said nothing and I asked him I can come back any time. He confirmed that I can go to my storage locker anytime of day or night. I returned later that night only to find out that was not true. My unit was only available to me during working hours and I could not access it at night. I had to upgrade in order to get night time access. Every step of the way using this location was horrible and unfriendly. Only one person there was any type of help.

Rating:

5.0

Fast and efficient

Rating:

5.0

Easy access and climate control was what i was looking for and this site delivered on those. The staff is very helpful and courteous. I have moved out of the area and if I do hear anyone needing storage in FW I will recommend this site.

Rating:

5.0

Very clean place and staff is very nice

Rating:

5.0

Excellent customer service. I don't go anywhere eals. I'm a uhaul fan.

Rating:

4.0

I was able to speak with a manger to go forward with the move-in. I had no include that you could online move-in that process was much easier.

Rating:

5.0

Thomas was training a new employee , it was tge two of them . He did an excellent job of multitasking. He made sure his customers got excellent service while helping his team . Great job Thomas!

Rating:

3.0

I really didn’t understand why I would make a reservation for a unit and it not be available when I go sign in. I was offered a bigger one, but the ceiling was so low, I wasn’t able to keep a few of my items and I had to pay more for it. I feel that we shouldn’t have to pay more to have 24 hour access to the facility if we have to pay more not to have it as well. Trying to talk to someone over the phone was a pain. Outside of that, I did feel that my stuff was safe and secure there

Rating:

3.0

Just moved out the csr was very uniformative She didnt break down charges to be understood I felt very uncomfortable to the point I was just like give me that . She didn’t even want to double check that my room was cleaned out until the manager said go

Rating:

2.0

When ending my lease 15days early I asked about discounts and the Manager/owner was very vague with his answers. I never got a straight answer. Then insulted me because I didn't understand the way he answered the question Bad day or not you never insult your customers.

Rating:

5.0

A special thanks to Rob in Wichita Falls, Kristen and Sarah at headquarters. The three of them made a stressful situation not so bad. Thanks again y'all rock!!!

Rating:

3.0

For 6 months U paid $10 for 24 hours access and when I need to use ai couldn’t get in, I was very upset that’s why by I moved out

Rating:

5.0

Richard was amazing and patient. He answered all my questions. Cheers to him!

Rating:

5.0

I do want you to know you may want to watch your video on 7/18/21 afternoon around 2-3pm. Your employee driving your trucks was driving very dangerous..he almost flipped a truck, he was squealing tires as he drove around the corners.. my husband went in to talk to a manager, he was told there was not one on duty.. this employee could have hurt or even killed someone with the way he was driving. Was afraid to step out or pull my dodge out to leave feeling he may wreck into us.. please look at your videos.. thank you, Kimberly Whitney

Rating:

5.0

Great service!!!!

Rating:

5.0

The representative was professional and very polite and did an outstanding job. I would definitely recommend U-haul on Alta Mesa to family and friends.

Rating:

4.0

I can not say enough good things about the janitorial staff that pointed me in the rig direction….

Rating:

2.0

I wasn’t really satisfied with the unit received. It may have been. Rooms were over booked and the gentleman who helped me was amazing at coming up with a solution for a wider unit. However, I booked the unit I did originally because I had a refrigerator and bookshelf’s that I knew were going to need room that I was unable to keep because of the lack of space and time to look for storage elsewhere.

Rating:

5.0

Good job keep up the good work thank you

Rating:

5.0

Very good storage and friendly staff

Rating:

4.0

I am a first time storage unit renter so a brief instruction of how to unlock and open the door would have been nice

Rating:

5.0

Will you look at the closing hours for U Haul for returning your trucks, 5:00pm is too early to closer 6:00pm would be a great closing time. Your staff at the Cowley location Silvia and her husband was great and great customer skills. U Haul is a good company. Thanks

Rating:

5.0

Muy buen servicio al cliente

Rating:

3.0

Had a worker that was rude because me and dad did not know how to take the tow off.

Rating:

5.0

Richard runs a great location and was always there to answer any question or assist with issues.

Rating:

5.0

One of the only locations I would continue to come back to regardless of where I move because the staff is so friendly, care about what they do, and are willing to go above and beyond for their customers. You don’t find that at just any location and this is by far the best out of the many locations I’ve visited.

Rating:

4.0

I appreciate the staff at this location for immediately addressing the issue I had.

Rating:

5.0

Ms. Helen is very kind as well as the other workers I have encountered.

Rating:

5.0

Excellent customer service at front desk very friendly and helpful. Takes time to make sure you have what you need and are familiar with space of storage you selected A+

Rating:

5.0

Richard was great. He dealt with a huge volume of customers before he got to us but when he did, he was great and efficient. Top notice service.

Rating:

3.0

Trash piled up in Stacks in the storage areas by the doors. Smelled like something rotting even an employee commented on the subject. Staff is not very friendly or helpful .

Rating:

5.0

The entire staff was wonderful. They were courteous and helpful. The location was clean and secure. I highly recommend this facility.

Rating:

5.0

Great service !!!!

Rating:

2.0

Several unpleasant encounters. Most recent being where they rented my storage unit that I already reserved right out from under me. Causing me to have to travel an additional 33 miles. Who had to pay the additional mileage charge for their Mess up.. this guy.

Rating:

2.0

The guy working the counter should not be working with the public.