Customer Reviews for U-Haul Moving & Storage of S Fort Worth - Altamesa
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of S Fort Worth - Altamesa
James M. on
You have a lady working the counter that has no earthly idea what she is doing. Please retrain her everyone else was great
Ella N. on
I was overcharged for the truck rental and the SafeMove insurance and when I called the location I was told by Customer Service that a complaint had been opened and it would take 3-5 business days for this gross overcharge for a truck rental that was less than 24 hours. I was advised that I could drop the truck off and not have to check in with the app. If I ever decide to rent a truck again, I will do the mobile check in so that I will not be take advantage of again. To date, still have not received any communication from the store manager or any of the staff at this location.
jackson w. on
Good luck try I do it I get help
Robert U. on
Customer service was terrible. 45 minute wait. Only one customer ahead of us. Equipment had maintenance light on. Ignition let was hard to turn.
Frank C. on
Fix the checkout software. The employees at the location were very helpful.
John W. on
The last 3 occasions I tried to rent a truck at this location, I was told there were no trucks available. Yet when I went to a nearby U-Haul location, they checked online and found there were trucks available and they even booked a truck for me in the time slot I needed. Upon returning to this location, I was able to rent one of the "none available" trucks after all. U-Haul advertises on its packing boxes that it "buys back" all unused boxes but treats all unused boxes as returns which requires an accompanying receipt for the "buy back". The advertising on the boxes is somewhat ambiguous. I also rented a 26' truck on a one way contract and paid for 100 furniture pads which were supposed to be loaded in the truck when I picked it up. It turns out that only 42 pads were loaded. I did get a refund for the shortage after I complained to Customer Service. Lastly, I have never driven a 26' truck before and was never given any safety instructions when I picked up the truck. I was never given nor could I find any information on the tow/haul light on the dash. I was left to discover what it was for on my own. I also purchased "Safe Move" insurance which does not cover any "wrecker recovery services" if you should need them. Run off the road and you bear all wrecker recovery expenses. It cost me $475 to have a heavy duty wrecker truck wrench me 2 feet off a concrete bollard while exiting a gas station. This service was not covered by the "Safe Move" insurance. The steering wheel on the truck I rented was also not aligned with the front wheels which made me feel very uncomfortable driving the truck. While the truck was clean, it does not appear to have been thoroughly inspected before it was assigned out. While I have previously received excellent service at this location in the past, my recent experience fell well short of what I have come to expect.
cynthia f. on
N/A
MACK S. on
I didn't find the customer service rep to be professional. Having worked in customer service for many years including my time in the military, I personally was a little offended by demeanor of your rep.
Heather R. on
Great customer service. The tow dolly was broke and one strap kept coming off. I hadto check it eerytime I stopped to either tighten it or put it back on. Other that that it was a great experience.
Steven G. on
Probably the worst retail experience I have had in 10 years. The "app" on my phone did not work; I had to stand in a LONG line -- Twice! -- and the overall environment was "chaos". Once I got the truck (which I had reserved weeks in advance) -- with over an HOUR standing in line! -- it was fine, the truck worked "as advertised". But I will never, ever shop at this U-Haul store again. Period. And I am tempted to post all of this on Google Reviews, so the rest of the world can know.
analyssa m. on
Was overcharged for a ONE DAY rental. More than 5x the amount that it was supposed to be. All by the error of Uhaul and we were going to have to be the ones to pay for it. Luckily we got our refund (still pending and we haven't gotten it in our account yet) but we will never go back or recommend this place to anyone. Only good thing about this experience was the man who helped us clear it all up. He went above and beyond to get down to the bottom of it. So thank you to him.
Eugenia H. on
The manager Richard, was very nice at all times and the rest of the staff. I meet some helpful people at every visit. The faciility was always clean even the restrooms.
Jala B. on
Everything was awsome
CHERI J. on
I have this U-Haul storage facility on Altamesa for 10 consecutive years. Staff were always willing to help when needed. The grounds are very well maintained.Great individuals to work with!
Marianna M. on
The counter staff and the staff at the truck return were beyond helpful, professional and went out of their way to be fantastic!
Dean B. on
Manager Richard was rude on the phone & cut me off immediately because I wanted to speak to him and not one of his employees to cancel a storage place
Mallory W. on
He sold me the wring one, I specifically asked was it going to be cool like the one indoors in the AC &he said yea while rushing me because he had a line & I apparently had too nany questions.
Rob s. on
Tried to get into storage unit with staff and people inside. Card reader said I had access but door would not open. Staff called office to see why card would not open door but it was not the card it
Gayle t. on
Great customer service. Always felt comfortable going in and out at night.
Stephanie M. on
Richard was AWESOME and super helpful. Love the facility - it's clean, secure, and climate controlled...everything a girl could want. Big thank you to everyone @ Westcreek!
Beven M. on
Waited in line for 15 minutes today. No cashier. Associates going in and out said not a word to the LONG line of people waiting.
Lu G. on
Friendly, fast, efficient!
William Z. on
Very nice and helpful
Johnathan B. on
You can't help but be over taken from the aroma of mice. (Nauseating/Revolting) When I went in to inspect my unit, the next day I secured me another storage elsewhere and requested a refund.
DIANE W. on
Staff was always helpful over the years with prompt service with my various requests. I appreciate you and feel secure using your facility for my storage. Thank you.
Benjamin H. on
Secure.
Gwendolyn P. on
He was very kind
Reghen B. on
The staff was so friendly and helpful
linda b. on
I appreciate your company very much for the assistant.
jalencia d. on
Overall good experience.
Christopher M. on
Always my first call when I need a storage facility or truck or trailer rental. The Alta Mesa location has always taken good care of my needs.
YVETTE C. on
Thank You 4 ur AWESOMENESS!!! :-)
Kathryn D. on
This is a clean, friendly atmosphere. Richard was awesome and the rest of the staff was very nice and helpful.
ANITA M. on
Great
STEPHANIE W. on
Convenient
brittany r. on
Get a print out of your reserve. I “reserved” one two weeks prior and made that mistake but I was lucky they still had one available on the day I needed it. Not a huge deal, I would still go back.
Esco W. on
The best in Texas
kenneth p. on
So appreciate the free 30 day storage with our one-way truck rental. It was a life-saver.
Raven H. on
....
Aubrey B. on
Richard is the manager at Alta Mesa Store he and his staff are pleasantly helpful and professional at all times. Caring and understanding too. Best Regards
BRI S. on
My move-out date in this communication and survey is incorrect, it was completed on Aug. 29th. My use tenure was 11 years+. Thank You U-haul!
CARLOS C. on
Jerome delivered the boxes in a timely manner.
Lavonia F. on
This is the best storage facility ever....everyone was always so helpful and understanding. always clean. Always encountered friendly staff ..If I should need a storage unit again this is it..
irving r. on
I feel happy about the service
jody g. on
Storage was easy quick and simple. Good access parking was great. Made the move in and move out super.
EDDIE M. on
Yearly lncreasing the rental fees is what caused my move out.
lynnetta c. on
The contract information was scetchy. the price for the space was constantly going up though nothing else changed I made The Choice to move to a different facility I won't be using U-haul again
Jennifer H. on
The office personnel were very courteous and helpful.
Dawana F. on
*******
audry j. on
Will use again if needed. Thank you!