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K'Vondra G | Online Move InCustomer Reviews for U-Haul Moving & Storage of S Fort Worth - Altamesa
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy who helped me hook the trailer was great ! I didn’t get his name.
MARC VGreat staff. Very helpful and kind.
Josef FThe trailer leaked.
DAVID CI got assigned a truck that wasn’t checked in, in the system at first, then found out it’s under repairs and not available. They gave me another truck and once I got there and started it and the drive belt was squealing so bad that it sounded like it was about to fall off. Got louder under acceleration. The tow dolly I got, one of the chains was broken to keep the swivel part of it attached if it was to break. Very poorly maintained equipment and on top of that I ended up getting a call from uhaul claiming I didn’t return my equipment. The staff at this location have no idea what they are doing, poor communication skills between employees inside and outside and in the shop. Would not recommend this location what so ever.
BENJAMIN HThis rental was the result of inaccurate information being provided to me at the time of renting a 6 x 12 enclosed trailer from the Austin slaughter Lane store.. The team at the Fort Worth you all location did the best they could. I was able to get a single local rental open trailer to get my toolbox back to Austin but I had to bring that trailer back to Fort Fort Worth so I would not incur wrong destination, drop off fees that were that I was told were significant. I feel at a minimum both rentals should be refunded to me. I also feel I should receive a future credit for $260 for the additional fuel I had to buy to make two round trips from Austin to Fort Worth due to the inaccurate information provided me provided to me by the rep representative in the Austin slaughter Lane store. Please feel free to call me at (512) 423-9961 to discuss this situation more. Thanks, Bryan Schaefer Bschaef@me. Com
BRYAN SCreate some kind of program for frequent equipment renters, please.
DEVAN HNice trailer
WES MEasy and fast to drop off
MICHAEL GEasy drop off, made the finale of my 700+ mile move a more positive experience.
Jessica SEasy drop off, made the finale of the my 700+ mile move a more positive experience.
Jessica SVery satisfied
JOEL H | First ImpressionsPassenger side mirrors were broke and I didn’t swivel on me until I was down the road. Very dangerous luckily I had a person following me to tell me when I could change lanes.
Martin TThis location keeps charging my bank accout I returned this as scedules and this location keeps charging my bank acout for the last two weeks
JOSEPH RCustomer service and ease of pick up and drop off procedures have always been top notch.
DONALD HI was given a trailer I should have been charged less for. It ended up not having a ramp, I paid for one that has a ramp.
KIPPEN JGreat customer service!
JOSE MThe employee working there was not friendly and downright a rude disrespectful person. Will not go back
JERRY WThe UhAul reps need to clarify if the pick up or drop off is Alta MESA or Alta MERE!!!!! They say at those places it’s a common problem with mix up. I waited in line for a rep for 15/20 min to be then told that I was at the wrong Alta!! Warn the client
MICHAEL RYour App sucks! I was supposed to check in online, but had to go inside store and deal with condescending manager when couldn’t get it to work.
William MVery happy with the fast and friendly service. I use that location 4 or 5 times a year.
JOHN DBring truck to the front when renting
BETTY FRichard was awesome!
THERESA B | First ImpressionsThe manager and his staff are all wonderful people. They are so great at customer service. Thanks for everything.
KATHERN J | Overall ExperienceNo one wants to handle any issues. Each location directed me to the other location to resolve my concerns
VICKIE WRichard does a good job of managing the trucks and rentals.
ORRAN FCan’t think of anything really! Keep up the great work
ANDREA FI was very happy with my rental experience. The only unexpected twist was a change in location for pick-up the day before. It all worked out but I was surprised by the last minute change since I had made a reservation so far in advance, and it was farther away from my planned pick up
MERRIE AWhen I tried to pick up my UHaul truck, they showed it having 3/8ths of a tank of gas. When I turned the ignition on it was basically empty and the dash said it had 25 miles range. The process to get the truck took a long time, and then even longer to switch the truck to one that had gas. The attendant was nice, but it took a long time.
Bob HThe guy did an amazing job.
Samuel MEverything is good
ULYSSES SAs always, everyone is helpful and courteous. I had a hitch question that was explained in a professional manner that was from a wealth of personal knowledge and experience. Thanks as always.
MATTHEW PI CANNOT THINK OF A SINGLE THAT I WOULD CHANGE, YOUR EMPLOYEES WERE VERY HELPFUL.
RAYMOND LAmazing customer service and so accommodating. This will be our go to place!
ANTONIO CThe man outside whose job it was to recieve the equipment was obviously very high and hardly capable of doing his job.
KAREN FThe manager and his staff were EXTREMELY helpful! They tried to find me the best deals, had jokes to make me laugh, and made me feel good about myself and the cleanliness of my unit before I left. Dustin & Richard are top tier💯🙏🏽
tiffany o | Overall ExperienceI was quite pleased with the service I received but not so much with the charges. I feel like I was overcharged.
THOMAS BVery easy to rent and all employees were nice and helpful.
NOLAN Heveryone was interested in leaving and rental was not even booked for the correct amount of time. Additionally, I never received an email with my receipt
MICHAEL Syour employees know what they were doing, great helpers.
RAYMOND L1. Change the windshield wiper blades. They worked but left multiple water streaks on the windshield that were hard to see through. 2. add the ability to connect a personal phone to the truck for handsfree calls and GPS usage. 3. cruise control would be a nice addition. 4. your employees were excellent, helpful, and easy to conduct business with.
PHYLLIS BThe truck sounded terrible—so bad we were genuinely concerned it might break down. We added extra gas ourselves, only to later find out they charged us additional costs without any prior notification. The manager was sarcastic and not very friendly. He stood out in how he spoke to the employees—corrected and disrespectful right in front of customers, which made me uncomfortable
SHEILA BKeep doing a good job
DARRELL BThe rental experience was fine. When I got about eight hours away I noticed there was a lot of oil on the front of my car being towed the cap of the trailer brake fluid had blowed off. It’s stuck in the grill of my Toad car. I replaced the cap and used a rage to screw it on tight, but the damage was already done. It was completely covered in oil in the front end and I have had to pay a company to detail. Do a clay bar wax over the whole thing and there is still spots afterwards. I don’t know if I’m going to need to have my car painted again.
JOHN JThe only major complaint I really have, is the units are way over priced. I moved to a competitor that was over a $100 cheaper per month. For the same size unit, both climate controlled.
SETH M | Overall ExperienceCris at UHAUL was professional, helpful, attentive and considerate during check-in process. Great attitude!!
JESUS C | Online Move InDustin was a big help in my moving and storage process!
Justin W | Overall ExperienceThe door for the 5x8 enclosed trailer worked good enough but was very stiff and rickety. Hard to open and close.
STEPHEN FGreat equipment and customer service. Highly recommend this location and staff
Shannon RThe van was clean, and it functioned well; but it had a noticeable odor of cigarette smoke at the time of rental. I did spray enough Ozium to take care of it. Maybe a big sticker inside that reads about extra $$ charges for smoking?
CARLOS DNothing
SHKIRA SWhy are you trying to double charge me
LANCE CGood management team and staff. Restroom is always clean and the areas have good lighting and felt safe. Thankful for this location.
Beverly T | Overall ExperienceAll the employees I spoke with was very helpful and I would recommend this location to everyone .
Juan CExcelente atención muy amable muy buenos equipos
ELIOMAR SNothing, my experience was great & the employees are VERY HELPFUL..!! Thank you..!!
CARLOS EWe paid for an entire months of storage, after only using 7 days into feb(next month). Our payment was due Feb 17, we wanted to move out Feb 23 and were forced to make a payment from feb 17- mar 17. No prorated payment, we had to pay entire month! No carts to move our furniture out. Was told by rep at facility that it would be okay to close out , but forced to make payment, with late charges included.
CALVIN E | Overall ExperienceMy only complaint is the constant rate increases. I had three increases within a year period. Seems excessive. I vacanted for that reason alone.
Randi S | Overall ExperienceMy items were damaged due to a roof leak. Some of my items had mold on them because the leak was caught after a few months. The facility looked fairly new so I didn’t understand the roof leaking. They only covered the amount of insurance you had on your account. My advice is get the max in insurance and take pictures of your items and keep all receipts because you need the receipts to submit to the insurance company for them to pay you. I never experienced anything like this before so hopefully this helps someone.
Angel A | Overall ExperienceGreat
DEANDRE K | First ImpressionsManager was very accommodating
DANIEL W | Overall ExperienceI was told by the hulen facility that if I signed up for the unit online then I’d have access to it even though the office was closed and that I could sign the paperwork later this week well imagine my surprise when I get to the unit having already paid movers to assist me and there’s a lock on it and customer service told me I have to come back a different day this experience with yall has been a literal nightmare
RaeZhene T | First ImpressionsThe staff was friendly, fast, and efficient. I also appreciate a good sense of humor, which helped me as a customer while moving in and out of this location. Thank you for your excellent customer service.
JACQUELINE A | Overall ExperienceThe staff that helped me does not respect the promotions they offer and the manager never returns calls to listen to his employees' complaints. I do not recommend this place
Juan M | Overall ExperiencePerfect place to store ALL items.
Deborah b | Overall ExperienceI would rent again
gilbert t | Overall ExperienceThey don't have any organization
FRANCISCO R | Overall ExperienceVery convenient location
Van J | Overall ExperienceLove it!!!!!!
Threlecia W | Online Move InOnly problem they didn’t have a dumpster to use,but overall it’s great facility
Tomyka A | Overall ExperienceThe storage was fine, but contact/customer service was difficult and often no answer or follow-up.
Bobbie M | Overall ExperienceThe Alta Mesa U-Haul storage facility is an exceptional place to rent from. I was a customer for about 5 years and never experienced any issues. GREAT service!!!
Debbie S | Overall ExperienceInstalación seguras, limpias y el personal muy amable
Ruben d | Overall ExperienceMy storage was broken into and I wasn’t connected even though they seen my lock cut off. I was never called about anything. The day that I came to get everything out off storage was the day I seen that my stuff was taken
Latoynya T | Overall ExperienceMy stuff had roaches when I moved it out . But not when I moved it in . So now it’s sitting on my porch until I can go though it and make sure no roaches get in my house . Only open until 10 sucks if you work mid shift . Staff is semi helpful didn’t get a key card until I moved out .
Raheem T | Overall Experiencekeep up the good work
Pamela P | Overall ExperienceHad this unit 30 tears and it was worse experience with a storage unit ever! Checked out this pass Tuesday on May 28 and it took me calling and going up there 4 times to finally get a closing receipt 3 days later😡! Had to pay a locksmith $150 to cut off lock because key was misplaced by family member where Uhaul in Cleburne will cut. Off for $10! Manager was unreliable and light in front of unit only stayed on 2 minutes then clicked off until one had to get up and walk few feet to get back on😡 Lastly, U-Haul continuously increased the rate every 3-6 months without much warning!!! Do Not recommend U-Haul at Alta Mesa and Westcliff ever😡
KAREN F | Overall ExperienceGreat staff. Automated emails not so much. We changed units, was charged w/ old units late fee (which we never occupied) got a cancellation notice because we hadn’t moved in new one yet and foot was open. Each time I called to address it. staff always took care of us even though it was frustrating in the middle of a move. Staff very kind and gracious through it all.
Michelle S | First ImpressionsXxxx
Ava W | Overall ExperienceAlerted of a price increase for no apparent reason.
David B | Overall ExperienceEverything went smooth and wonderful staff!
DECHORSHA A | First ImpressionsTHEY WAS EXTREMELY HELPFUL AND COURTEOUS
Margaret W | First ImpressionsI consolidated down to one unit. Still a U Haul customer
David B | Overall ExperienceRichard and the ladies were always very helpful.
BRENDA H | Overall ExperienceI have no complaints I am a very satisfied with your facility
Mary A | Overall ExperienceIt was a pleasure being a customer. Very friendly crew.
waren w | Overall ExperiencePerfect
ERIC K | First ImpressionsThe mediym sized unit number I was originally assigned online had a door so small I couldn't even get my recliner through it and then the manager Richard gave me another unit with an uneven floor and short corner making it impossible to stack items because they leaned forward which caused me to lose half the storage space. I am very, very, very unhappy. I have been a Uhaul client for over 20 years but this is my last experience.
Johnie D | Online Move InNone
VANETTA J | Overall ExperienceSarah has excellent customer service skills. Including other staff as well.
LaQuitha W | First ImpressionsGreat guy at the front and let’s you know everything up front
Tristan M | First ImpressionsThank you!
Veneisa A | Overall ExperienceOnce I got to the 1st fort worth uhaul storage facility the owner was an absolute monstrosity. There was a storm the night prior and he was not able to provide any assistance. I ask did he have any way of contacting another facility to ask if they were good and he stated no in an unprofessional manner while he had his cell phone on his belt buckle. Then my father attempted to talk to him in which th guy started to talk under his breathe acting as if he wanted to have a confrontation. We contacted uhaul in which they sent us to another facility. Once we got to the other facility the unit that was available was not the size like it was advertised. A 10x10x8 cannot hold a 1200 to 1600 Sq ft apartment or home unless you literally have to stack everything to the ceiling. So I had to get 2 storage unit in order to just simply pack up my 1069 Sq ft 2 bedroom apartment. The employees at this facility that provided the facilities were not helpful at all and I made a comment stating I would never use uhaul again in which the employee stated I don't blame you. He over talked me as well Once I stated as an employee whybwould you say that and his response was laughing back at me. I asked if there was any discounts due to this not being my fault due to false advertisement on proper storage of Sq ft and he said not at all and he doesn't know where uhaul as a company get there measurements from basically insulting uhaul. Word and quote ""uhaul thinks every apartment is very conservative on what's in people's homes and doesn't understand what people may have."" Now instead of me paying 124 a month for a storage unit I'm now forced to pay 300 a month for 2 storage units! I will never be using uhaul again after I move officially in April or may time frame. Absolutely the worst experience I could have.
Jerry B | First ImpressionsGreat facility,
Aubrey W | Overall Experiencefelt like a restricted teenager that had to follow imaginary rules. Not to mention: i only could access my belongings at designated times. also i felt they chose the worst position to store my belongs whereas not only walking up a flight of stairs but way in the deepest harder far corner of the facility. in closing: i've never caused any issues, never missed a payment, never had a late payment, and i'm always on time. & as far as recommendations: not even my worst enemies. & this is how i spend my hard earned money, thanks!
Leonard S | Overall ExperienceNeed to explain the 24-hour access a little better because we didn't understand how we can get into the unit after office hours nobody explained it.
nicholas y | Overall ExperienceThere was an ant infestation in my storage unit in which i had to leave some of my things behind and staff did not seem to care when i told them. A u haul driver named Jerome also backed up into my personal vehicle while he was trying to park his car and proceeded to get out of his car and cuss me out. Once i told the U-Haul office this they did not seem to escalate the issue. Terrible experience and i will never be using U-Haul again.
Hannah H | Overall ExperiencePrices are a little high, but it’s understandable for the location
CHRISTOPHER O | Overall ExperienceThe only issue I ever really had was when I moved in, there were no units available for what I was looking for, so I had to settle and get a climate controlled unit. It put me in a bind and I had to come out of extra money a month. Nonetheless, the staff was friendly, the unit was clean and they never tried to scam me. I had this unit for a year and never really had issues, only dealing with payment. If I ever moved back to Fort Worth, I would move back to the same Uhaul.
Annbrion J | Overall ExperiencePlease change the storage access hours. The hours were 5a - 10p, but have been changed to match the office hours. This is not convenient. Please change the hours back to 5a-10p.
Christopher S | Overall ExperienceAppreciate the help that they gave and provided job well done.
Joetta P | First ImpressionsNo comment
HENRY W | Overall ExperienceOne of the workers female was rude, had a attitude; and was misleading with information
JOMAR W | Overall ExperienceStaff very crasp...hold time too long . Lines too long and there are never enough cashiers on Saturdays at te first of the month
Sonya J | Overall Experience3115 had a lock on the door not inside the unit as told After hours was excellent they were able to find another unit however there was no lock inside the unit
LESIA J | First ImpressionsI love the service i got
Cynthia O | First ImpressionsGot tired of paying unnecessary money every month.
Danicia H | Overall ExperienceGreat place, very clean. Easy to get in and out.
Willard a | Overall ExperienceMy storage unit was broken into. A lot of items were broke and stolen. Because the cameras were not not working the insurance company denied my claim. What’s the purpose of paying for insurance?
LINITA J | Overall ExperienceThe absolute best experience I have ever had dealing with a buisness about anything. Thanks to all the staff for all your help.
Alethia H | Overall ExperienceMy experience was terrible. The access code did not work after hours. We had to wait over an hour for someone to let us in. I would like a full refund because I was on a time limit that I did not meet because of what my experience was that U-haul
Joe H | Online Move InExpensive
pedro c | Overall ExperienceDid not like not getting a receipt upon turning in a 6X12 trailer immediately after turn in. Was told I would receive an email. After not receiving an email, I inquired two days later, after inquiring I received an email proving I had turned in the trailer. Other than that the employees were very polite and helpful.
Theresa W | First ImpressionsFriendly staff
renee h | Overall ExperienceMost everything was fine until I moved out. I gave them notice and called and came by in person. They still tried to charge me. I still have the emails.
Terry F | Overall ExperienceI 100% believe that your staff is a representation of the manager or business' owner. Compliments and shout-out to the gentleman that helped me when I picked up the Van, I don't know his name, "No disrespect" but be was a (Tall, heavy-set, "not fat," more muscular) guy... He was very helpful and attentive. Patiently explained to me how to navigate the u-haul app. The long haired- young man that helped me afterwards with the storage rental was more quiet, like an introvert/ monotone person, but he too was very helpful, and explained everything regarding the storage. But what most impressed me, was his chivalrous mannerisms when he opened and held the door open for me, I was glad to see that chivalry is not dead in young people! Side Note: My interactions with the young lady at this location, is also A+ she has a very kind disposition. Gosh! Even the others that I encountered outside, who had a u-haul shirt on were very nice!! Like I said at the beginning "the staff is a direct representation of the manager." *Thank you.*
Caridad G | First ImpressionsNever had any problems. Come & Go as I pleased. Very convenient. 😇
Kim P | Overall ExperienceThe manager guy was very nice and helpful
jeremy b | Overall ExperienceI had my storage unit (10x10) for over 8 years. Staff were always pleasant. Location very convenient from where I lived. Never had a problem.
ROSA C | Overall ExperienceThe storage was very dirty, a lot of dirt blow in
MARGARET M | Overall ExperienceThe retiring the uhaul needs to more accessible for the customers to return… it’s difficult to return.
Vanessa B | Overall ExperienceWasn’t able to get a pro rated charge after only having my unit for a few days we decided to cancel it. Disappointed that they couldn’t work with us on a refund for the days not used but fine otherwise
Zac B | Overall ExperienceAll staff were very helpful and knowledgeable.
Nancy S | Overall ExperienceVery helpful
Anthony M | First ImpressionsStaff via phone and onsite were very helpful, knowledgeable, and patient. I'm relocating to a city 200 miles away and things have been stressful and unpredictable. My apartment complex is still finalizing my move-in so the one month free storage is very needed; I'm so grateful.
Nancy S | First ImpressionsI moved out of my unit on July 7th and was told I would be emailed the move out receipt. Here we are almost a month later and I get an email stating my next payment will be on the 4th. Try calling the number for this location and all it does is send you to a toll free automated system…. Can’t get anyone on the phone from the actual location….terrible service.
Jared L | First ImpressionsThe cleaning ladies kept the building clean and the boss kept the rentals affordable!!!!
Latisa W | Overall ExperienceRep was very helpful and went above and beyond to help us.
Billie S | First ImpressionsNo one problem or issue.
CYNTHIA P | Overall ExperienceI initially rented a smaller storage unit but when I got there I decided that it wasn't big enough after I had paid. They refunded my money and then charged me again for the new bigger unit. I just want to make sure that my refund was issued. I have not received it yet but it's only been one day. Thank you. James Askew
James A | First ImpressionsThe staff was very help with our needs and showed me where our storage unit was located on map..
MARK H | First ImpressionsThe gal that was helping me was very new. She was professional and very courteous. Computer/reader wasn’t working. She immediately started trouble shooting and ended up calling her boss to help resolve things. Shame on her coworker that stood 5 feet away and not once offer troubleshooting advise or to help her.
kandis b | First ImpressionsCustomer service is horrible
Naomi W | Overall ExperienceThe people at the front desk gave us no information about the storage unit. When I bought the unit. I bought a regular lock to lock my storage. When I returned my lock was cut off and a round lock I didn't own was on my storage. After going to the front desk. I was told only round locks could be used. I was not told then when I bought storage locker and lock at the same time. While moving my things into the storage locker. My card was not activated properly and I could not open the door to the storage grounds. I had to hold onto several very large objects over night and wait for the front desk to open in order to get my card fixed. When I asked the front desk person is there any thing I should know cause I was not told about the lock. He said nothing and I asked him I can come back any time. He confirmed that I can go to my storage locker anytime of day or night. I returned later that night only to find out that was not true. My unit was only available to me during working hours and I could not access it at night. I had to upgrade in order to get night time access. Every step of the way using this location was horrible and unfriendly. Only one person there was any type of help.
Armondo G | Overall ExperienceFast and efficient
Diana B | Overall ExperienceEasy access and climate control was what i was looking for and this site delivered on those. The staff is very helpful and courteous. I have moved out of the area and if I do hear anyone needing storage in FW I will recommend this site.
John P | Overall ExperienceVery clean place and staff is very nice
alana h | First ImpressionsExcellent customer service. I don't go anywhere eals. I'm a uhaul fan.
PEGGY H | First ImpressionsI was able to speak with a manger to go forward with the move-in. I had no include that you could online move-in that process was much easier.
Danicia H | Online Move InThomas was training a new employee , it was tge two of them . He did an excellent job of multitasking. He made sure his customers got excellent service while helping his team . Great job Thomas!
Lawrence M | First ImpressionsI really didn’t understand why I would make a reservation for a unit and it not be available when I go sign in. I was offered a bigger one, but the ceiling was so low, I wasn’t able to keep a few of my items and I had to pay more for it. I feel that we shouldn’t have to pay more to have 24 hour access to the facility if we have to pay more not to have it as well. Trying to talk to someone over the phone was a pain. Outside of that, I did feel that my stuff was safe and secure there
Amber P | Overall ExperienceJust moved out the csr was very uniformative She didnt break down charges to be understood I felt very uncomfortable to the point I was just like give me that . She didn’t even want to double check that my room was cleaned out until the manager said go
jose f | Overall ExperienceWhen ending my lease 15days early I asked about discounts and the Manager/owner was very vague with his answers. I never got a straight answer. Then insulted me because I didn't understand the way he answered the question Bad day or not you never insult your customers.
SELISA D | Overall ExperienceA special thanks to Rob in Wichita Falls, Kristen and Sarah at headquarters. The three of them made a stressful situation not so bad. Thanks again y'all rock!!!
Lori B | First ImpressionsFor 6 months U paid $10 for 24 hours access and when I need to use ai couldn’t get in, I was very upset that’s why by I moved out
KATRINA L | Overall ExperienceRichard was amazing and patient. He answered all my questions. Cheers to him!
tessa k | First ImpressionsI do want you to know you may want to watch your video on 7/18/21 afternoon around 2-3pm. Your employee driving your trucks was driving very dangerous..he almost flipped a truck, he was squealing tires as he drove around the corners.. my husband went in to talk to a manager, he was told there was not one on duty.. this employee could have hurt or even killed someone with the way he was driving. Was afraid to step out or pull my dodge out to leave feeling he may wreck into us.. please look at your videos.. thank you, Kimberly Whitney
KIMBERLY W | Overall ExperienceGreat service!!!!
Enoch S | Overall ExperienceThe representative was professional and very polite and did an outstanding job. I would definitely recommend U-haul on Alta Mesa to family and friends.
debra r | First ImpressionsI can not say enough good things about the janitorial staff that pointed me in the rig direction….
Matthew Y | First ImpressionsI wasn’t really satisfied with the unit received. It may have been. Rooms were over booked and the gentleman who helped me was amazing at coming up with a solution for a wider unit. However, I booked the unit I did originally because I had a refrigerator and bookshelf’s that I knew were going to need room that I was unable to keep because of the lack of space and time to look for storage elsewhere.
Amber P | First ImpressionsGood job keep up the good work thank you
Kimmist S | Overall ExperienceVery good storage and friendly staff
Angelly P | Overall ExperienceI am a first time storage unit renter so a brief instruction of how to unlock and open the door would have been nice
David B | First ImpressionsWill you look at the closing hours for U Haul for returning your trucks, 5:00pm is too early to closer 6:00pm would be a great closing time. Your staff at the Cowley location Silvia and her husband was great and great customer skills. U Haul is a good company. Thanks
Sharlyn S | First ImpressionsMuy buen servicio al cliente
Angelly P | First ImpressionsHad a worker that was rude because me and dad did not know how to take the tow off.
christie h | First ImpressionsRichard runs a great location and was always there to answer any question or assist with issues.
Mark M | Overall ExperienceOne of the only locations I would continue to come back to regardless of where I move because the staff is so friendly, care about what they do, and are willing to go above and beyond for their customers. You don’t find that at just any location and this is by far the best out of the many locations I’ve visited.
Brittany R | Overall ExperienceI appreciate the staff at this location for immediately addressing the issue I had.
lisa m | First ImpressionsMs. Helen is very kind as well as the other workers I have encountered.
Latisa W | First ImpressionsExcellent customer service at front desk very friendly and helpful. Takes time to make sure you have what you need and are familiar with space of storage you selected A+
Tommie R | First ImpressionsRichard was great. He dealt with a huge volume of customers before he got to us but when he did, he was great and efficient. Top notice service.
Mark M | First ImpressionsTrash piled up in Stacks in the storage areas by the doors. Smelled like something rotting even an employee commented on the subject. Staff is not very friendly or helpful .
Nancy W | Overall ExperienceThe entire staff was wonderful. They were courteous and helpful. The location was clean and secure. I highly recommend this facility.
melissa s | Overall ExperienceGreat service !!!!
Enoch S | First ImpressionsSeveral unpleasant encounters. Most recent being where they rented my storage unit that I already reserved right out from under me. Causing me to have to travel an additional 33 miles. Who had to pay the additional mileage charge for their Mess up.. this guy.
gregory w | First ImpressionsThe guy working the counter should not be working with the public.
kelly l | First ImpressionsNone
terry w | First ImpressionsWhen I need uhaul I will absolutely go back .great service at the McCarty store ft worth tx.
peggy h | Overall ExperienceCustomer Service over everything makes the experience great. Thank you Team Altamesa!!!!!
Regina B | Overall ExperienceDuring rental, I was told and receive an email that 10x10x10 climates control unit was reserved. However, after arriving and show reservations. No unit available, perhaps Uhaul servers need to be more accurate regarding storage units. I was given a 5x10 and I had to rent a 5x10 Just to stored all my items
oliver g | First ImpressionsI had my belongings in storage for a max of 6 -8 days. I did not feel like I should’ve had to pay full price.
Lakrisha F | Overall ExperienceVery Helpful
Kim P | Overall Experiencevery helpful ; polite ; and very clean
Kim P | First ImpressionsReservations is a complete headache and disaster
ERMA H | First ImpressionsThe staff were not only friendly and helpful... They were also efficient and well-trained! Thanks!
judith d | Overall ExperienceI will always use Uhaul every time I need extra storage or moving.
Lanee G | Overall ExperienceThe sliding doors are dangerous. Someone can easily loose a hand, finger or get crushed. Workers should warn customers of this. Also if there are small kids coming along to help this could be tragic.
Ferry N | First ImpressionsThe facility seemed secure, but not well lighted inside. I had an indoor unit, climate controlled and it was always pretty dark when I visited my unit during the day. Otherwise it was fine.
Robin W | Overall ExperienceThe Managers from both Flint, Michigan (Joshua) at Dort Hwy, and Ft Worth, Altamesa made my moving experience smooth and friendly.
florence t | First ImpressionsMy only complaint is that I only needed the storage unit for one week after the first month, and due to your wanting to rape customers I could not have it prorated, and had to pay full for a new month
debraoh k | Overall ExperienceN/A
Robin J | Overall ExperienceThe manager Richard, was very nice at all times and the rest of the staff. I meet some helpful people at every visit. The faciility was always clean even the restrooms.
Eugenia H | Overall ExperienceEverything was awsome
Jala B | Overall ExperienceI have this U-Haul storage facility on Altamesa for 10 consecutive years. Staff were always willing to help when needed. The grounds are very well maintained.Great individuals to work with!
CHERI J | Overall ExperienceThe counter staff and the staff at the truck return were beyond helpful, professional and went out of their way to be fantastic!
Marianna M | First ImpressionsManager Richard was rude on the phone & cut me off immediately because I wanted to speak to him and not one of his employees to cancel a storage place
Dean B | Overall ExperienceHe sold me the wring one, I specifically asked was it going to be cool like the one indoors in the AC &he said yea while rushing me because he had a line & I apparently had too nany questions.
Mallory W | First ImpressionsTried to get into storage unit with staff and people inside. Card reader said I had access but door would not open. Staff called office to see why card would not open door but it was not the card it
Rob s | Overall ExperienceGreat customer service. Always felt comfortable going in and out at night.
Gayle t | Overall ExperienceRichard was AWESOME and super helpful. Love the facility - it's clean, secure, and climate controlled...everything a girl could want. Big thank you to everyone @ Westcreek!
Stephanie M | First ImpressionsWaited in line for 15 minutes today. No cashier. Associates going in and out said not a word to the LONG line of people waiting.
Beven M | First ImpressionsFriendly, fast, efficient!
Lu G | Overall ExperienceVery nice and helpful
William Z | Overall ExperienceYou can't help but be over taken from the aroma of mice. (Nauseating/Revolting) When I went in to inspect my unit, the next day I secured me another storage elsewhere and requested a refund.
Johnathan B | Overall ExperienceStaff was always helpful over the years with prompt service with my various requests. I appreciate you and feel secure using your facility for my storage. Thank you.
DIANE W | Overall ExperienceSecure.
BENJAMIN H | Overall ExperienceHe was very kind
Gwendolyn P | First ImpressionsThe staff was so friendly and helpful
Reghen B | Overall ExperienceI appreciate your company very much for the assistant.
linda b | Overall ExperienceOverall good experience.
jalencia d | Overall ExperienceAlways my first call when I need a storage facility or truck or trailer rental. The Alta Mesa location has always taken good care of my needs.
Christopher M | Overall ExperienceThank You 4 ur AWESOMENESS!!! :-)
Yvette C | Overall ExperienceThis is a clean, friendly atmosphere. Richard was awesome and the rest of the staff was very nice and helpful.
Kathryn D | First ImpressionsGreat
ANITA M | First ImpressionsConvenient
STEPHANIE W | Overall ExperienceGet a print out of your reserve. I “reserved” one two weeks prior and made that mistake but I was lucky they still had one available on the day I needed it. Not a huge deal, I would still go back.
brittany r | Overall ExperienceThe best in Texas
Esco W | Overall ExperienceSo appreciate the free 30 day storage with our one-way truck rental. It was a life-saver.
kenneth p | Overall Experience....
Raven H | Overall ExperienceRichard is the manager at Alta Mesa Store he and his staff are pleasantly helpful and professional at all times. Caring and understanding too. Best Regards
Aubrey B | Overall ExperienceMy move-out date in this communication and survey is incorrect, it was completed on Aug. 29th. My use tenure was 11 years+. Thank You U-haul!
BRI S | Overall ExperienceJerome delivered the boxes in a timely manner.
CARLOS C | Overall ExperienceThis is the best storage facility ever....everyone was always so helpful and understanding. always clean. Always encountered friendly staff ..If I should need a storage unit again this is it..
Lavonia F | Overall ExperienceI feel happy about the service
irving r | ReservationStorage was easy quick and simple. Good access parking was great. Made the move in and move out super.
jody g | Overall ExperienceYearly lncreasing the rental fees is what caused my move out.
EDDIE M | Overall ExperienceThe contract information was scetchy. the price for the space was constantly going up though nothing else changed I made The Choice to move to a different facility I won't be using U-haul again
lynnetta c | Overall ExperienceThe office personnel were very courteous and helpful.
Jennifer H | Overall Experience*******
Dawana F | Overall ExperienceWill use again if needed. Thank you!
audry j | Overall Experience