Customer Reviews for U-Haul Moving & Storage of S Fort Worth - Altamesa

7,971 reviews

3019 Altamesa Blvd   Fort Worth, TX 76133
(In between McCart Ave and Westcreek Rd)

(817) 294-7617

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(817) 294-7617

3019 Altamesa Blvd
Fort Worth, TX 76133
(In between McCart Ave and Westcreek Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAMARYS T. 
Rating:
1.0

Perhaps the worst rental experience I've ever had. Very long wait, poor customer service representative. I feel sorry for you, if you have to hire people like this there's nothing you can do.

William L. 
Rating:
2.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
4.0

Very professional and knowledgeable.

BILLY H. 
Rating:
5.0

Customer did not leave a comment.

Steffanie S. 
Rating:
1.0

The app wouldn't work on my phone. Had to stand in a really long line. The place was understaffed. Truck worked ok but the door wouldn't close without slamming it. Inside of cab was full of graffiti. Truck was in rough condition.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY M. 
Rating:
1.0

The brakes were horrible. The dash said low brake fluid. You literally had to push the pedal to the floor to make a slow stop. I also reserved a appliance dolly which was not available when I got to the location. Why even offer it online if you don't have any. The rep at the store said they have been out of appliance Dollie's for a while which is unfair to consumers who plan to use these for their move and you don't even have them On store. Take them off the website so consumers can choose what's best for them and not be led to your facility based on falsified inventory.

Erika J. 
Rating:
2.0

It took an hour to get a trailer I had reserved on line the day before there was only 3people ahead of me.I feel sorry for the 10 people behind me

Jack C. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

TAMARCA T. 
Rating:
5.0

The truck I ran it was in terrible shape it was dirty and nasty on the inside were the two seats The steering wheel lift dirty marks on my hand. I told no the person that was checking in and checking checking things out when I brought it back that it had need it a alignment because the steering wheel goes one way in the car is going another way. Also The suspension system is terrible!

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

roger K. 
Rating:
5.0

Service light came on right after getting and waited 45 min on hold and just drove back to store to report it. Extended our move at least 2hours

George S. 
Rating:
4.0

Customer did not leave a comment.

Arly S. 
Rating:
4.0

The hitch installation looked great! Many thanks to Richard!

Ellen B. 
Rating:
5.0

Customer did not leave a comment.

Stanley H. 
Rating:
1.0

I did register as a mobile pick up but got there 30 minutes before closing. I was struggling with the app so I went inside for help. I waited 45 minutes while one person helped customers. Other employees were walking in and counting registers when they could have helped the line to move people through more quickly. There were 5 people in line. When I got to the counter at 7:15 they moved my reservation time up 45 minutes and did not help me get my truck. The lock boxes and drop boxes for the keys were not well marked in relation to the vans and it left me searching the parking lot for 20 minutes and the locks took forever to open. It would have been simple for an employee to switch me to a regular pick up or simply help me get my key unlocked. I understand wanting to leave but if they simply worked together to help people and focused on customer service they would have been out more quickly and left a good customer experience. I rent frequently for business and will not use this location again if I can help it

Jill M. 
Rating:
5.0

Customer did not leave a comment.

Lee J. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY D. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
3.0

Truck had damage all over and the truck cab smelt like a skunk and the drivers door had to be constantly slammed hard to close cause door alarm would go off, dome light didn't work in the back of the truck so I loaded by moonlight,, the truck was completely filthy and and till had a strong skunk odor in the cab even after leaving windows open and loading up the truck so I pulled over searched the truck and I found drugs in the truck door in a deep cubby in the door.a marjuana blunt which was left in driver's door left by the previous driver.i took a picture and I forgot my phone at home to show them when I returned the truck.I told the staff they didn't seem suprised or care that i had been given a truck in the condition or that drugs were left from previous driver.As I walked away I heard both workers laugh thinking it was funny.its not. I'd thought this should be brought up to your attention so this doesn't happen to another customer. I could have been pulled over and charged or arrested for drugs in texas.

JENNILIN B. 
Rating:
5.0

Customer did not leave a comment.

SHERRY S. 
Rating:
5.0

Customer did not leave a comment.

Graylin F. 
Rating:
5.0

Customer did not leave a comment.

Ashton W. 
Rating:
4.0

When someone is leasing it takes some time of the cashier and other people that just need items at the store have to wait for a while. I was lucky I learned about the self-checkout with the app on my phone and was able to finish quickly but many people still don't know about it or how to use it…

Antonio L. 
Rating:
5.0

Better customer service

CARMEN G. 
Rating:
5.0

I always use this location for pick-up and drop-offs. The staff are professional and helpful.

Nicole M. 
Rating:
5.0

Customer did not leave a comment.

Rodney W. 
Rating:
2.0

Customer did not leave a comment.

PEDRO M.  |  Overall Experience 
Rating:
5.0

Put jacks back on your trailers….

ELVIN U. 
Rating:
5.0

No improvement necessary. Owner and employees are top notch. Good experience.

Lloyd W. 
Rating:
5.0

Customer did not leave a comment.

LUISA P. 
Rating:
3.0

That pick up location was tooo far

NANCY H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B.  |  First Impressions 
Rating:
1.0

They rented me the only 10 ft truck available for a 1 way trip. After just a few minutes in the truck with the AC on, the smell of old urine became over powering. I used a can of lysol to try to kill the odor, but it did not work. I drove that stinking truck for 5 hours. This should have been addressed before my rental.

BRUCE W. 
Rating:
2.0

One tail light did not work and a tire strap was torn and ripped during travel.

Daris S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

RANDALL R. 
Rating:
5.0

A special thanks to Rob in Wichita Falls, Kristen and Sarah at headquarters. The three of them made a stressful situation not so bad. Thanks again y'all rock!!!

Lori B.  |  First Impressions 
Rating:
4.0

Back of the truck had broken glass everywhere, I ended up cutting myself with it

Tomas M. 
Rating:
1.0

Do not charge 40.00 dallors for a freaking 1/6 of a gallon of gas as I was charged for that. But I replaced gas I used ...very bad charge. Outrageous

Yvonne G. 
Rating:
4.0

The app sucks

Ronald C. 
Rating:
1.0

Customer did not leave a comment.

Lakeshia J. 
Rating:
5.0

Customer did not leave a comment.

marjorie w.  |  Overall Experience 
Rating:
5.0

Truck smelled like cigarettes but overall service was great

Lyndon S. 
Rating:
1.0

Upon paying the storage it took so long for someone to answer. A couple of months ago I left a message for the manager and never received a call back.

Conception C. 
Rating:
4.0

The man that was there Sunday afternoon was really lacking in basic customer service skills. According to my rental sheet the truck was full of gas. It was at 7/8 of a tank. The miles on my sheet was 10 miles less than actual and the right rear tire was low. After putting air in tire I noticed it had a screw in it. Not surprised, I had to kick 2 bolts that were on the ground all around truck so I wouldn't get a flat. The truck was clean and nice. The woman that checked it in Monday was as nice as she could be. She should give hairy grumpy some lessons. It just a shame that mediocrity is so prevalent today. Why is there so many sharp objects on the ground all around your equipment. I imagine it's hard to get good help and that is very sad. I like uhaul but the next time I'm going over the equipment with a fine tooth comb. Thanks a bunch!

DAVE W. 
Rating:
4.0

Customer did not leave a comment.

Dale W. 
Rating:
2.0

I waited in line for 45 minutes to get van that I had completed check in on line except for drivers license. This is not my first time to rent a vehicle out of this facility and they are always understaffed.

rae E. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Have more than one front desk staff working on Sunday morning

Paul R. 
Rating:
5.0

Excellent customer service and timing

Khalebb R. 
Rating:
5.0

Have more people at the counter... At the time I came, there was one person at the counter and she was handling a problem. I waited 30 minutes for someone else to come out of the back and assist me. After that, everything was great. Perhaps I just came at a bad time.

James B. 
Rating:
1.0

Wait for check in was 30 minutes (three person line), first trailer had light out but was first miss diagnosed as a bad fuse I'm my car, then finally got a good trailer. Took an hour in all - I don't know how you make money!

Richard G. 
Rating:
3.0

Customer did not leave a comment.

Keshia T. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
4.0

The vehicle I received appeared to be probably the worst vehicle in the fleet.

Doyle S. 
Rating:
1.0

They pulled the truck out of the return lane it wasnt clean - the back of it had food and dirt it. The inside smelled like someone was a chain smoker. Then when I returned the truck they were insisting all the trash came from me. Not a great experience. I had to still use the truck bc this was the only location that had one available

Patrice J. 
Rating:
5.0

Customer did not leave a comment.

Diamond D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
3.0

For 6 months U paid $10 for 24 hours access and when I need to use ai couldn’t get in, I was very upset that’s why by I moved out

KATRINA LANEA B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hector C. 
Rating:
1.0

Stealing wheel was gummy, the cab smelled like cigarette smoke. And the people at the front desk told me I could not drop the truck off after hours. I talked to the service man and he said we could drop the truck off after hours.

Sara F. 
Rating:
5.0

Customer did not leave a comment.

April T. 
Rating:
4.0

Waiting on my refund check!!!!

Sheila R. 
Rating:
1.0

Customer did not leave a comment.

JORGE M. 
Rating:
3.0

Customer did not leave a comment.

Rene M. 
Rating:
4.0

Good service

Cleotha T. 
Rating:
4.0

When I reserved the equipment I scheduled a return close to my final destination. However, at some point the location was changed to a location 20 minutes away and the customer service representative I spoke to at 6:30 a.m. on the day of the return was unable to update the return location. I incurred additional charges for mileage due to this changes.

Clinton S. 
Rating:
3.0

Customer did not leave a comment.

DANIEL A. 
Rating:
4.0

Customer did not leave a comment.

Jefferson C. 
Rating:
5.0

Customer did not leave a comment.

shelia H. 
Rating:
2.0

Add ons such as dollies and pads were not in truck. Wait/line too long. Called customer service and waited over an hour before speaking to someone who said they couldn't help me.

Alane Z. 
Rating:
5.0

Customer did not leave a comment.

Anne A. 
Rating:
5.0

No dollies, allow charge to be taken off automatically

Kelsea M. 
Rating:
5.0

Customer did not leave a comment.

Swazey D. 
Rating:
1.0

Charged more then what I was told

Jesse V. 
Rating:
5.0

Customer did not leave a comment.

Carolyn Y. 
Rating:
2.0

We never received our appliance dolly

venencio F. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA K. 
Rating:
3.0

Online option for checking out the trucks is awful, doesn't save any time from just going in to the counter. And you still have to go to the counter to pick up keys. Need to be upfront with people before they select the online 24/7 truck share option and can't switch back to counter check out.

Celina O. 
Rating:
5.0

Customer did not leave a comment.

Jodi N. 
Rating:
3.0

Please check truck for leftover blunts,

andrew H. 
Rating:
5.0

I've used this location several times and staff always friendly and helpful.

Osvani C. 
Rating:
1.0

Poor service and poor customer service. You don't get to speak directly to anyone regarding your account and mistakes made by dealer or U-Haul.

DeAngelo T. 
Rating:
5.0

As I arrived to return the Trailer there were 3 trucks in front of me. This associate came out and told me to follow him and I could return Trailer without waiting. That was very nice and professional. Will use this location again.

Ann S. 
Rating:
5.0

Customer did not leave a comment.

Jodi N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cody S. 
Rating:
5.0

Continue doing what you're doing, making everyone feel like family, just enjoying the job and the people.

KIMBERLY H. 
Rating:
5.0

Customer did not leave a comment.

Laura A.  |  Overall Experience 
Rating:
5.0

The customer return that was near my house on Hemphill was full and was located at a run down bar and grocery store with bums hanging outside so I had to drive to altamesa uhaul , which was nice but far from where I live , thank you

justin A. 
Rating:
5.0

Customer did not leave a comment.

ELIDA R. 
Rating:
1.0

Got charged way more than what I was told and no one answers the phone to give me an explanation to the charges

Rosa G. 
Rating:
5.0

Stay Great

HERBERT EARL C. 
Rating:
1.0

Gas was under what they stated and truck was dirty and had a smell of cigarettes

Willie A. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Good customer service

COLETTE H. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
5.0

Customer did not leave a comment.

Tanya S. 
Rating:
5.0

Customer did not leave a comment.

diane S. 
Rating:
5.0

Customer did not leave a comment.

Lisa N. 
Rating:
5.0

We like this location. They always have what I need and friendly.

ANDEE E. 
Rating:
3.0

On the video it showed the wiring ran underneath tell gate into a mount bracket. Instead he showed me the wire in the trunk and I'm expected to open the rear hatch hang the wire out and close the hatch on it. Very cheap & unprofessional installation.

John H. 
Rating:
5.0

The personal ROCK!!! very friendly Thank You

GERMAN R. 
Rating:
1.0

The whole experience was terrible. I was charged for a second day/late fee when I was 45 minutes early. My time to return was 8:30 p.m. and I returned around 7 p.m. The guy said he saw me on camera so he would fix it. The app wouldn't work checking in and the guy was going through my phone. I had other confidential emails and pages open as he was scrolling through the phone. It was super hot outside and my partner could not get in the cargo van because it was too high up. Last time I rented a van, it was a lower version. I was trying to lift him up and pull him in for about 20 minutes. He had another stroke the following day. After moving all the items and him getting overheated, I found him the following day on the floor. I spent the next couple of days in a terrible ordeal at the ER. His stroke was worse. I wasn't given a receipt or reimbursed for my mileage and charged an extra $20. I left a message for the District Manager and still haven't had a response. I had to return to remove everything I just moved a few days later, but went to the Alta Mere location. I was charged an additional fee, but the representative fixed it because the previous customer did not fill the tank. The Altamesa experience was terrible and life changing for my partner. Look it up on the camera! I want the DM to respond. I have used UHaul since 1984.

PAMELA C. 
Rating:
4.0

Customer did not leave a comment.

Lorenzo G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Selina F.  |  Overall Experience 
Rating:
5.0

Richard was amazing and patient. He answered all my questions. Cheers to him!

tessa k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

cleo g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAQUETTA J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cary B.  |  First Impressions 
Rating:
5.0

I do want you to know you may want to watch your video on 7/18/21 afternoon around 2-3pm. Your employee driving your trucks was driving very dangerous..he almost flipped a truck, he was squealing tires as he drove around the corners.. my husband went in to talk to a manager, he was told there was not one on duty.. this employee could have hurt or even killed someone with the way he was driving. Was afraid to step out or pull my dodge out to leave feeling he may wreck into us.. please look at your videos.. thank you, Kimberly Whitney

KIMBERLY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa F.  |  First Impressions 
Rating:
5.0

Great service!!!!

Enoch S.  |  Overall Experience 
Rating:
5.0

The representative was professional and very polite and did an outstanding job. I would definitely recommend U-haul on Alta Mesa to family and friends.

debra r.  |  First Impressions 
Rating:
4.0

I can not say enough good things about the janitorial staff that pointed me in the rig direction….

Matthew Y.  |  First Impressions 
Rating:
2.0

I wasn’t really satisfied with the unit received. It may have been. Rooms were over booked and the gentleman who helped me was amazing at coming up with a solution for a wider unit. However, I booked the unit I did originally because I had a refrigerator and bookshelf’s that I knew were going to need room that I was unable to keep because of the lack of space and time to look for storage elsewhere.

Amber P.  |  First Impressions 
Rating:
5.0

Good job keep up the good work thank you

Kimmist S.  |  Overall Experience 
Rating:
5.0

Very good storage and friendly staff

Angelly P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin H.  |  First Impressions 
Rating:
4.0

I am a first time storage unit renter so a brief instruction of how to unlock and open the door would have been nice

David B.  |  First Impressions 
Rating:
5.0

Will you look at the closing hours for U Haul for returning your trucks, 5:00pm is too early to closer 6:00pm would be a great closing time. Your staff at the Cowley location Silvia and her husband was great and great customer skills. U Haul is a good company. Thanks

Sharlyn S.  |  First Impressions 
Rating:
5.0

Muy buen servicio al cliente

Angelly P.  |  First Impressions 
Rating:
3.0

Had a worker that was rude because me and dad did not know how to take the tow off.

christie h.  |  First Impressions 
Rating:
5.0

Richard runs a great location and was always there to answer any question or assist with issues.

Mark M.  |  Overall Experience 
Rating:
5.0

One of the only locations I would continue to come back to regardless of where I move because the staff is so friendly, care about what they do, and are willing to go above and beyond for their customers. You don’t find that at just any location and this is by far the best out of the many locations I’ve visited.

Brittany R.  |  Overall Experience 
Rating:
4.0

I appreciate the staff at this location for immediately addressing the issue I had.

lisa m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

monica m.  |  First Impressions 
Rating:
5.0

Ms. Helen is very kind as well as the other workers I have encountered.

LATISA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REGINALD C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN P.  |  First Impressions 
Rating:
5.0

Excellent customer service at front desk very friendly and helpful. Takes time to make sure you have what you need and are familiar with space of storage you selected A+

Tommie R.  |  First Impressions 
Rating:
5.0

Richard was great. He dealt with a huge volume of customers before he got to us but when he did, he was great and efficient. Top notice service.

Mark M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarjia H.  |  First Impressions 
Rating:
3.0

Trash piled up in Stacks in the storage areas by the doors. Smelled like something rotting even an employee commented on the subject. Staff is not very friendly or helpful .

Nancy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kesha N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

EbonY L.  |  First Impressions 
Rating:
5.0

Great service !!!!

Enoch S.  |  First Impressions 
Rating:
2.0

Several unpleasant encounters. Most recent being where they rented my storage unit that I already reserved right out from under me. Causing me to have to travel an additional 33 miles. Who had to pay the additional mileage charge for their Mess up.. this guy.

GREGORY W.  |  First Impressions 
Rating:
2.0

The guy working the counter should not be working with the public.

kelly l.  |  First Impressions 
Rating:
4.0

None

terry w.  |  First Impressions 
Rating:
5.0

very helpful ; polite ; and very clean

Kim P.  |  First Impressions 
Rating:
3.0

Waited in line for 15 minutes today. No cashier. Associates going in and out said not a word to the LONG line of people waiting.

Beven M.  |  First Impressions 
Rating:
5.0

Great

ANITA M.  |  First Impressions 
No reviews have been submitted for this location.

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