Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Even with location under construction, The staff was cheerful with a brite smile!
Very Helpful,
Thank you.
MARK B
Rating:
2.0
Customer service
francesco p
Rating:
5.0
Customer did not leave a comment.
Armando R
Rating:
5.0
I has a great experience with U-Haul. And the young lady that was working accommodated me when i asked to extend the rental. She was extremely professional and helpful.
LATANYA S
Rating:
3.0
It's too bad I CAN NOT READ MY RECIEPT. THE PRINT IN THE EMAIL IS TOO SMALL
THOMAS B
Rating:
5.0
Rental was quick and easy at this location given the all the construction.
Jeffrey K
Rating:
4.0
The check process was too long
Doing it ahead of time would have been better
Gus P
Rating:
4.0
Customer did not leave a comment.
Nicole R
Rating:
2.0
Scheduled my pickup for 7am but my truck is completely blocked in so we have to wait for an employee to show up and move another truck. The truck was left with hardly any gas in it so we have to stop and take time to fill it up in the middle of the move. Did not have a furniture dolly that I requested. I checked off that I did not use the utility dolly but you still tried to charge me for it.
Spenser W
Rating:
4.0
All is good, under construction but still easy to get in and out etc.
Frank R
Rating:
5.0
Customer did not leave a comment.
Nicholas W
Rating:
5.0
Customer did not leave a comment.
Janibel M
Rating:
4.0
N/A
George W
Rating:
1.0
Customer did not leave a comment.
JEISON R
Rating:
5.0
The gas was lower than it says in the contract and it charge me $30 when it wasn’t even in the middle of it. It was empty
maria r
Rating:
3.0
We were explicitly told that we wouldn't be charged a late fee, and we were charged anyway. More honesty
Eddie J
Rating:
5.0
Customer did not leave a comment.
ANTHONY A
Rating:
2.0
Customer did not leave a comment.
Sal g
Rating:
5.0
Customer did not leave a comment.
ERICK A
Rating:
5.0
It was too expensive for a 19miles rental
$54.00 plus gas 5 in all 59.00
NORMAN T
Rating:
4.0
Customer did not leave a comment.
GARY T
Rating:
2.0
The customer service was less than what I expected. She was very rude and short and dismissive.
Cameo W
Rating:
5.0
Customer did not leave a comment.
Francisco A
Rating:
1.0
Worst customer service and U-Haul experience, would not recommend this location and the girl in the front desk has a nasty attitude and should be fired ! Very disrespectful and not helpful at all.
Steven G
Rating:
5.0
Everything was great from the person that installed it. How about we put the correct address on the reservation because it was giving me two locations which almost made me go to another company destination
carlos m
Rating:
5.0
The employees need a raise. The working condition isn’t fair at this location due to construction.
Aaliyah T
Rating:
5.0
Im happy the girl who help me was nice 👍 tre truck was nice en clean I recommend go to U-Haul 👌👌
LUIS M
Rating:
5.0
Customer did not leave a comment.
Dean K
Rating:
5.0
This site is undergoing construction. There was a resin covering the windshield - couldn’t remove with windshield fluid. Was distracting while driving. A car wash could have removed it ( hot water and soap).
jeannot b
Rating:
4.0
Customer did not leave a comment.
Denee B
Rating:
5.0
Experience was smooth & very helpful. Rebecca was extremely helpful & attended to all my needs. 10 out of 10!
MICHAEL L
Rating:
5.0
Customer did not leave a comment.
EFRAIN R
Rating:
5.0
Customer did not leave a comment.
William A
Rating:
4.0
Customer did not leave a comment.
WILMER M
Rating:
3.0
Customer did not leave a comment.
DAVID A
Rating:
2.0
Reserved equipment was not available. (Dolly)
Rear of rented truck had an odor of smoke.
Rented trucks lights would stay on after parked.
Anderson G
Rating:
5.0
The front desk staff are very kind and incredibly helpful.
LIZBETH P
Rating:
5.0
Customer did not leave a comment.
Malenia M
Rating:
5.0
The self service after hours return process was a little difficult. The step by step on the app didn't finalize my return & photos. This process can use some improvements.
Alonna H
Rating:
5.0
Anaiya is an absolute pleasure to work with.
Malenia M
Rating:
5.0
It was easy to get in and out with my rental.
Franklin M
Rating:
5.0
Customer did not leave a comment.
ABUNDIO B
Rating:
5.0
Customer did not leave a comment.
Samantha V
Rating:
3.0
We did not deal with a person as it was after closing in a bad snowstorm. While the employees who assist by phone were very helpful with finding this location for drop off , the actual drop off was dramatic. It would not accept the pictures after 3 tries. We were stuck in an ice/snow storm soak and wet and cold. Through the phone we were able to contact a rep that allowed us after begging to help to email the pictures later. Otherwise all was good. Thank you
NANCY J
Rating:
4.0
Customer did not leave a comment.
Jeffrey K
Rating:
5.0
Customer did not leave a comment.
Sayim C
Rating:
5.0
Nothing
German H
Rating:
4.0
Customer did not leave a comment.
rob e
Rating:
5.0
Joe was amazing. He literally saved my business from incurring significant losses just by being prompt, professional and providing the information needed for me to make the rigjt decisions via his ability to empathize with the customer. He is an asset to any organization.
Michael F
Rating:
3.0
Less fees.
Anthony S
Rating:
5.0
The people you have working at this location are some of the best I have dealt with..they know what they are doing and bent over backwards to help me get signed in...I will rent there specially next time
Paul A
Rating:
3.0
Customer did not leave a comment.
muhammad k
Rating:
4.0
Customer did not leave a comment.
Jaime M
Rating:
2.0
no human interaction. everything was done online. zero service, scan a QR code for this, (I never want to scan a QR code for anything.) take pictures of that. where’s the humanity? the one lady who worked there was nice enough, telling me to connect to the wifi, but that’s all her job seemed to be.
Rob M
Rating:
4.0
Customer did not leave a comment.
LUIS S
Rating:
5.0
Customer did not leave a comment.
Goran S
Rating:
5.0
Very satisfied with the existing service
Aledoni K
Rating:
5.0
Customer did not leave a comment.
VICENTE A
Rating:
3.0
Customer did not leave a comment.
FRANCISCO R
Rating:
2.0
It takes too long to check in and the trucks need to be updated I feel like it isn’t necessary to have all those references and for what?!?
rita s
Rating:
5.0
It was easy and fast to do what I had to do
JOSEPH B
Rating:
5.0
Customer did not leave a comment.
CONSTANTI N
Rating:
5.0
Customer did not leave a comment.
RICHARD P
Rating:
4.0
A bit cramped due to the construction
Jane H
Rating:
5.0
Everything was done correctly, I had no issues with the experience.
LEONARD J
Rating:
5.0
Rebecca is the. Best.
MICHAEL P
Rating:
4.0
Customer did not leave a comment.
tamer a
Rating:
5.0
Customer did not leave a comment.
Fred R
Rating:
5.0
Customer did not leave a comment.
Osnel E
Rating:
5.0
I’m so happy excellent service
ELIAS M
Rating:
1.0
Customer did not leave a comment.
EVERETTE G
Rating:
5.0
Customer did not leave a comment.
NICHOLAS W
Rating:
1.0
this was an absolute nightmare
no keys for the truck, alternate truck blocked in, 2nd alternate. truck was a van and too small. App crashed. Hung up on me three times. no lights in the lot, drip box hard to find. awful
RANDY T
Rating:
5.0
Customer did not leave a comment.
LINDA G
Rating:
2.0
While reserving the truck online it should automatically make you get the app since that’s what you really need instead finding out on the day of. You should be able to have all the info filled out and ready to go before pick up time. Also, there should be something that indicates that if you are an out of state license that you are going to be subjected to the assurance plan. It took me over an hour to pick up my equipment because of this out of state bullshit. Also, instead of talking to someone via chat on the app you should get the option to either chat OR call. It would had been so much easier if I could had just.talked to the person on the phone. The assurance set up was very confusing because I had no idea what it even was or why I needed it and the person I chatted to would not elaborate. Picking up the truck was a horrible experience.
Megan S
Rating:
5.0
The employee and knowledgeable and professional. There’s a lack of lighting in the evening, helpfully they are under renovation.
Virginia R
Rating:
5.0
Ive been using this place for my last moving. I definitively recommend this uhual
Gianni Z
Rating:
5.0
Customer did not leave a comment.
DENNIS Z
Rating:
5.0
Management and staff are always professional and accommodating.
SHANNON L
Rating:
5.0
Customer did not leave a comment.
Ashley N
Rating:
5.0
Aiyana was very helpful, humble and kind. She made my rental experience an easy and pleasant one. Thank you U haul for hiring such wonderful employees.
NIJI J
Rating:
5.0
Customer did not leave a comment.
Chade A
Rating:
4.0
Good customer service
PATRICK B
Rating:
4.0
The van was dirty and damaged when I picked up, I made sure to show the person inside the office. Also the parking issue was not notified before arrival, which it could be arranged to have notification pop up when scheduling the rental, I lost about 15 to minutes on my rental time looking for parking and walking back to the site to pick up the van. Is the first time I rent there and the vehicle is so dirty and also damaged the way it was.
ROSA G
Rating:
3.0
The online approval process took over 15 minutes. Making a reservation should mean that this process is expedited but we spent over 30 minutes. When I asked about the teacher discount, which was in my reservation notes, the employee has no idea and suggested i call customer service, which would have added time to our already lengthy wait.
Rianna V
Rating:
5.0
Good person
JOAN T
Rating:
5.0
Customer did not leave a comment.
MARIA B
Rating:
5.0
Customer did not leave a comment.
ROGER R
Rating:
4.0
The truck should be cleaner, but overall the service very good. Staff very professional and know about everything related to the rental and equipment.
Friendly staff all 3 ppl.
CARRIE V
Rating:
5.0
Customer did not leave a comment.
NICHOLAS W
Rating:
5.0
Customer did not leave a comment.
SHIBAYIA M
Rating:
5.0
Customer did not leave a comment.
Julio C
Rating:
2.0
Customer service real bad attitude
Omar A
Rating:
5.0
Customer did not leave a comment.
GREGORY T
Rating:
5.0
Very good 👍
GUS G
Rating:
5.0
Rebecca at the desk is very professional.. great team
EDWARD S
Rating:
5.0
Customer did not leave a comment.
MIROSLAW M
Rating:
5.0
Customer did not leave a comment.
JOHN S
Rating:
5.0
Customer did not leave a comment.
CHRLES W
Rating:
4.0
The waiting area could be a little nicer, but otherwise the installation was quick and efficient. And fairly priced.
Jody R
Rating:
4.0
Customer did not leave a comment.
Michael C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CATINA M
|
Overall Experience
Rating:
3.0
It was a shock of the recent move, but I am happy for the business and look forward to seeing the new facility building changes. Would like more detail, on the renovations at the storage unit facility for Saddle Brook, NJ. Didn't receive a date when facility appearance would be completed, and when my units will be placed back at the Saddle Brook, NJ location.
Also is the office remaining open at Saddle Brrok, NJ location? and how do I contact you if not so? Thank you, Patricia Morris
PATRICIA M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
marvin b
|
Overall Experience
Rating:
4.0
Hard to maneuver the stairs. Renovation is definitely needed.
LYNETTE T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Yvette L
|
Overall Experience
Rating:
5.0
Your staff was not just helping but went above and beyond to help with my move out. The movers provided were polite and respectful. Giselle was wonderful.
Kathe R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TARA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
john c
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MICHELLE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
habbouba B
|
Overall Experience
Rating:
2.0
Needs more ramps, a elevator or a freight elevator
Naomi N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ROXANN B
|
Overall Experience
Rating:
5.0
The staff were very accommodating, as I had to move my unit and it was not a problem for them at all. They were also helpful in many ways! Great experience overall!
Denise B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Concepcion A
|
Overall Experience
Rating:
4.0
The storage was exactly what I needed in a pinch. All my stuff came out as good as it went in and happy with the experience overall.
Katie M
|
Overall Experience
Rating:
5.0
Manager was really nice. I couldn't figure out how to open the doors and she helped out.
Staff was really nice and professional. She was patient with me which I appreciated.
Saddle Brook does offer 1 month free promo.
Sonia E
|
First Impressions
Rating:
5.0
Excellent service I would use the Uhaul storage at Saddle Brook again if necessary.
Alvaro B
|
Overall Experience
Rating:
1.0
This facility is a horror. I had to throw items away at clean out due to roach infestation and my worries of bringing that to my house. This place is disgusting. I will never refer anyone to this storage. The lady at the front desk however Is a sweetheart. That’s why this place gets 1 star.
JERRY G
|
Overall Experience
Rating:
2.0
The only reason I’m giving this Uhaul storage 2 stars is because the front desk lady was extremely helpful. Now on to the rest. Let’s start by saying this storage facility is an absolute dump. How do they have the nerve to have 3 floors and no elevators? I guess I’m supposed to haul furniture on my back ? The hallways are damp and cold, the storage units themselves have no light. I literally felt like I was walking down the hallways of eastern state penitentiary in its decomposing state. I dropped off my belongings because I had no choice but I will be removing everything before the month is up. DO YOURSELVES A FAVOR, LOOK FOR A DIFFERENT STORAGE FACILITY!!!!!!
JERRY G
|
Online Move In
Rating:
5.0
N/A
Charles C
|
Online Move In
Rating:
2.0
Not convenient that there is no elevator. There is a ramp but you first have to go up 6-8 steps which isn't the most easiest thing to of with heavy items
Dzenan S
|
Online Move In
Rating:
1.0
Accessing the storage was a hassle. My given access code was not working, then miraculously after 15 minutes of trying, it finally let me in. There were multiple bugs, and I had no idea there was no elevator in the facility. If that would have been mentioned I would have never purchased a unit, and the only reason I still kept it was because it was after hours and I couldn’t speak to anyone. When I move my belongings out, I will never use this facility again, nor recommend it.
Angel M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
THOMAS B
|
Overall Experience
Rating:
1.0
Lourdes employee there assign me a storage unit and two weeks later i got to the storage and all my belongings were out in the hall where anyone had access to my things and staff supposely didnt know who they belong too. My kids laptop was stolen and Two sneaker boxes which one contained lysol cleaning wipes and the other had a pair of new jordans. What they did to clear it up was assign me another unit and told me Carlos would reach out in regards to my stolen property and till now I haven't heard from them so i removed my things. They have cameras, they could of viewed but seems like they did and covered it up. Im just wondering how would they have felt if this was to happened to anyone there or anyone else in general.
Yajaira C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
THOMAS B
|
First Impressions
Rating:
5.0
perfect
Humberto F
|
Overall Experience
Rating:
1.0
I specifically asked if there was an elevator and I was told yes. I would never rent a storage on the 3rd floor with no elevator. I did not feel like the wooden doors with no seal would protect my things properly. The building has no climate control at all. I was booked into a proper storage quicker than I had access to unpack and thank God.
Samantha D
|
Online Move In
Rating:
1.0
The employees lie about available trucks so they can charge more money for one way rentals. Total scam. They told the same lie to multiple customers who had reservations for 26 foot uhaul trucks that were to be returned to the same location that day. They had a ton of one-way 26-footers though.. it’s understandable if they need a truck to be local for future reservations.. but to say that a truck can be returned to any location in the united states…. Except theirs…. “Because of policy”… is a lie that is meant to take advantage of customers and make more money.
Uhaul is not military friendly… find a better, more reliable, and respectable business.
David G
|
Overall Experience
Rating:
2.0
I’m a little concerned. I was just about to purchase a lock for the storage unit but was informed there would be a lock provided in the unit. However when I went to put my belongings in the unit there was as no lock provided, just a rat poison box. I then had to drive an additional 34 miles at 11:00 at night searching for a place to purchase a lock. I was also told the unit was large enough to accommodate a king size mattress and a few boxes, that was also incorrect as the unit was not large enough to accommodate the mattress. I am over all unsatisfied with the service to this point.. The staff thus far have been polite.
John M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kiril M
|
Overall Experience
Rating:
5.0
Kudos to Alex Green and his staff. Very professional
GAIL N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROCCO G
|
Overall Experience
Rating:
5.0
The staff were very professional and extremely helpful. We had a very good first time experience. Will use again and recommend to friends.
Mark S
|
First Impressions
Rating:
5.0
Alex Green, the new General Manager of this location is great and professional! He addressed an issue of mine quickly and efficiently. I recommend this storage unit to others.
Klara S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vincent V
|
Overall Experience
Rating:
5.0
I had young lady the phone 12-31-22 she answered all my questions very polite. Sunday January 1st another young lady help me with everything very pleasant person. Excellent staff
pam h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary C
|
Overall Experience
Rating:
5.0
Young gentleman up front was super knowledgeable
JOSE M
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Sumudu K
|
First Impressions
Rating:
3.0
1) cuando rente me dijeron que era en el 2do Nivel y resulta que el A41 está en el 3er nivel y nunca me dijeron de cómo puedo subir mis cosas.
2) Tuve que utilizar las escaleras y luego las rampas para subir mis pertenencias, Ósea no tienen ascensores de cargas.
3) Mi cuarto tiene una viga casi en el medio.
Humberto F
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
STACY F
|
First Impressions
Rating:
3.0
Waited two hrs for them to find me in your computer. The woman didn't seem to know what she was doing. She waited for someone to come back to her instead of calling someone. Place was clean. Truck was very clean and drove fantastic from Florida to Lodi. If I need a truck again I will get in touch with you. Thanks
Mary C
|
First Impressions
Rating:
5.0
Great
Suzette T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alvaro B
|
First Impressions
Rating:
2.0
In regards to the storage unit when I first tried to have people in the store help me they were unable to. When I went online I booked a 2nd floor Room and still managed to get on the 3rd floor! And it is a little ridiculous that floor 2 and 3 have to first go up stairs when I asked for help they say their is a ramp but the ramp starts on the 2nd floor where I was supposed to originally be not up the stairs and up a ramp..... I will never rent from this place again have a life or something
SCOTT N
|
Online Move In
Rating:
5.0
The only think I wish I had first floor area😊
HILDA F
|
First Impressions
Rating:
5.0
Devin was a huge help ! Very polite and patient. You should Keep him around
BIANCA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Raphel E
|
First Impressions
Rating:
5.0
Gracias
Santos R
|
First Impressions
Rating:
1.0
took me 5 days after handing in the keys calling and speaking 4 different people the so called manager is a total waste of time rude arrogant and obtuse sadly i was quoted one price and billed a different amout tried to get this sorted staff told me to pack up and leave if i cant pay an absolute waste of time dealing with these people dont bother thinking of uhaul trouble and disaster making more problems with them
MOOSA P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DENYS S
|
Overall Experience
Rating:
1.0
I don't ever like to leave bad reviews...
Front desk was rude and unhelpful. The facility was not easy to navigate, and after moving for 10 hours with one other person, a little assistance on where to go would have been nice.
It would be helpful if you were clear about 3rd floor units having staircases and steep ramps with no elevator!!!!!!!!!! That move in process was exhausting!
Islam A
|
Online Move In
Rating:
1.0
the rental i got over charged got ripped off currently due to file a claim for over charge with you and waiting for refund
also the staff are useless sadly dont care about customer service they shouldnt be the first contact for any business
sadly i will never rent from you again or deal again
have now spoken to my bank for a refund over charged on rental
MOOSA P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Avi P
|
Overall Experience
Rating:
1.0
I have property that was damaged and they never notified me and horrible customer service
FRANCISCO D
|
Overall Experience
Rating:
3.0
no elevator is a problem.
Maksym o
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Arpad C
|
Overall Experience
Rating:
5.0
Todo estuvo perfecto en el recibo del vehículo en Minnesota y el personal súper atentos. La devolución del track y tower no fue para nada agradable. Como clienta mujer esperaba mayor amabilidad en la entrega y no que tenía que saber como desengranar el camión del remolque que venía con mi carro. Yo venía de conducir 20 horas para encontrarme con semejante cuento. Los que recibieron el vehículo dijeron que eso no les correspondía hacerlo y que yo debía pagar un fee si quería que ellos lo hicieran. Yo respondí que no tenía conocimiento de ello pues en mi contrato no decía nada de esas tarifas extra pero que si estaba establecido en el sistema yo lo pagaba y finalmente no lo cargaron. Creo que solo tiraron el aventón. Ese detalle genera desconfianza. No me pareció honesto de esos dos empleados en Saddle Brook.
Diana D
|
First Impressions
Rating:
3.0
No elevator to get to second floor, and having to sign in twice at 2 keypads suck too
Troy M
|
First Impressions
Rating:
3.0
I was a little upset that you didn't acknowledge that I moved out on July 4th and did not owe for the month of July. Other than that it was a good experience and I would use you again in the future if need be
CARLA C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tanesha b
|
First Impressions
Rating:
5.0
Very satisfied Devin is a very professional Manager easy to talk too and helped with my needs at all times.
Ana S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RUTH R
|
First Impressions
Rating:
2.0
Horrible! I didn't even move in after I saw the circumstances of the facility. It was dirty and the employees kept harrassing me for payment when I didn't even use the services
Giuseppina S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ramon N
|
First Impressions
Rating:
4.0
The place could use a freight elevator
vince b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marcia B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KECIA B
|
Overall Experience
Rating:
2.0
It was dirty trash and food everywhere. There was broken glass. Never ever ever again
Giuseppina S
|
First Impressions
Rating:
5.0
Excellent service! Only downside was that my unit was on a 2nd floor. It was challenging to carry furniture or heavy boxes up/down stairs and a ramp:-/
Jennifer V
|
Overall Experience
Rating:
3.0
I hated the fact that there’s no elevator. My storage is on the second floor and I’m older which makes it very hard. The employees were very kind and extremely helpful
KECIA B
|
First Impressions
Rating:
2.0
Stairs inside a storage unit!!!! Cancelled reserved truck also n
edward a
|
Overall Experience
Rating:
2.0
All of my stuff has damage from moisture. Some things I even had to throw out because of mold. It is most definitely NOT climate controlled as advertised
Ashlee h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emma T
|
First Impressions
Rating:
5.0
I appreciated the staff and how the Manager Devin was extremely concerned staying efficient,reliable attentive and knowledgeable when it counted the Most!
Trenace R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LAURA G
|
Overall Experience
Rating:
1.0
You facility had a roof leak and damaged my items. I was told it my problem because I didn’t have separate insurance. I really don’t care what the contract says. You have a building that’s not maintained and that should not be my problem. I lost three months of Rent payments and thousands of dollars because I have to throw out all my items from the damage. I will never recommend or use that facility again for storage.
James M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAURA G
|
First Impressions
Rating:
5.0
I appreciate when workers are diligent with solving problems and giving details.This Staff always gives Positive reinforcement to the customers.While in a pandemic,it's refreshing to have kind staff and as a Business owner I appreciate the level of professionalism obtained at Uhaul.Thank you for always paying attention.
Trenace R
|
First Impressions
Rating:
4.0
It was difficult to reach anyone by phone. When I reached someone they were very helpful.
Emma T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Suzette T
|
First Impressions
Rating:
5.0
i love and trust this place it’s clean the staffs are friendly no bugs my property is safe I brought my family in from another storage facility we travel to get there but we are happy our stuff is safe love it love it love it 😁
ANa S
|
First Impressions
Rating:
5.0
Thank you so much for keeping my things secure for all these years
TONYA O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose P
|
Overall Experience
Rating:
4.0
We have two units the one in Saddle Brook nice service I have no complaint,staff are friendly and helpful.
Josefina S
|
Overall Experience
Rating:
3.0
The staff was great.My only concern was how difficult it was to get my belonging in and out of the facility.There was no elevators and it was so difficult to get stuff up and down the stairs and ramp.
Lysrene M
|
Overall Experience
Rating:
1.0
Staff are uninterested in customer service. Facilities are disgusting and leaked water, damaging things in my unit, and even though I paid for insurance your manager would do nothing.
Randall W
|
Overall Experience
Rating:
3.0
Generally the facility was well maintained.There could be more effort to clean up.Employees are typical for the NJ area.They do as little as necessary to get paid.Not always civil.Questions ignored.
edward w
|
Overall Experience
Rating:
5.0
The service I received was outstanding. The staff and Manager were always very helpful, addressing all my questions and making my experience one of the best I have had in the New Jersey area. Amazing!
david q
|
Overall Experience
Rating:
3.0
The customer service rep was very nice but he was all alone and there was a long line. I felt bad for him. I had movers that I was paying by the hour and that cost me some extra money.
Evelyn J
|
First Impressions
Rating:
5.0
Even though there was usually only one person there he was very courteous and assured the waiting customers that he would be helping each one of us as quickly as he could.
Emma T
|
First Impressions
Rating:
5.0
Great service!
david q
|
First Impressions
Rating:
1.0
The customer service at this location is not good at all. I didn't receive the full attention of the rep both times I went to the location and the incorrect info was given to me about the storage.
Tanya L
|
Reservation
Rating:
5.0
I’m very please and satisfied that I chose U-Haul of saddle Brook, workers there are helpful and always seem to fine a soulution for problems , one thing needed is a dumpster for unwanted items .
TRUDY W
|
Overall Experience
Rating:
5.0
great job
Michael L
|
Reservation
Rating:
4.0
Storage services a u-haul were very helpful and convenient
ORLANDO P
|
Overall Experience
Rating:
3.0
No bugs, or rodents! However; building really needs updating. Stairs and steep ramp are too cumbersome. Moving extremely tiresome, difficult, and dangerous. No customer appreciation. Workers nice.
