I was charged $7 for a dolly that was not even used. During moving something may have shifted and broke the zip tie, but I'm very frustrated that I now had to pay more money for something that I did not use.BETHANY DANAE W.
U-Haul Moving & Storage of Saginaw
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Robert M.
Employees customer service was awesome super friendly staff helpful and courteous I give this location and the staff A+MICHAEL ALLEN V.
Customer did not leave a comment.ALONTE DESHON R.
Customer did not leave a comment.kimberly P.
Improve Parking. More customer parking spotsPAUL DEANTHONY B.
Customer service was excellent. The truck performed perfectly.HERMAN JULIUS F.
Customer did not leave a comment.DENNIS WAYNE C.
Wend at the front counter was friendly and professional. The gentleman who hooked the tow dolly to my car wished me safe travels. Great experience.jerome W.
The cab of the truck smelled like someone had smoked heavily. I would suggest airing out and cleaning the cans more often to remove the smell and residue.Richard S.
Wendy is awesome and deserves a raiseðŸ˜ŠRichard G.
Customer did not leave a comment.James N.
Customer did not leave a comment.NICKOLAS MARK E.
Thanks for your help! I wish you had mentioned that the trailer was due at 9 am, as I thought i had all day to drop it off. But that was on the paperwork too.Tyler E.
The person who waited on me was excellent.SCOTT DAVID M.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.LOLITA R.
Customer did not leave a comment.edmund W.
Customer did not leave a comment.COLLEEN D.
Customer did not leave a comment.Carolina G.
The manager was real and she was lying to me about a U-Haul when I ask can I rent another oneNiaimani B.
Thanks for making our furniture move easy!tammy H.
Customer did not leave a comment.Kari O.
Customer did not leave a comment.JAMES CHARLES G.
Customer did not leave a comment.GODFREY DARNE M.
The signs say the trucks are more fuel efficient. I was only moving a mattress, box springs and a couple of end tables. The gas mileage was worse than my old pick up truck.CATHERINE JEAN B.
Customer did not leave a comment.Brandon M.
The windshield wipers did not cling to the windshield and I drove in a snowstorm. It was terrible. The check engine light came on before I got back. This truck was nowhere near worth the money I spent on it. The people at the location were great, though.Nicholas B.
the girl that approved the use of the truck was very courtesy and helpful. i would recommend uhaul for all moving needs.ROBERT JOSEPH Y.
First rate experience.ROBERT LEE D.
Customer did not leave a comment.Kent M.
both employees behind front desk should be wearing mask. Even though they were in and out ... unless less the one woman has a medical reason not to. Everyone was very polite and patient on a busy cold Saturday morning. Thank youCynthia M.
Customer did not leave a comment.WENDY LOU Z.
Customer did not leave a comment.GODFREY DARNE M.
Customer did not leave a comment.PAUL WILLIAM B.
I didn't know that if you put your bill on your charge card when you pick up the truck, you couldn't change mind and pay cash when you return the truck.CARL EDWARD R.
Truck was in rough condition, the drivers side door seal is bad...the air noise is extremely loud above 33 mph.MATTHEW JOHN L.
Trailers need to be checked. The one I rented, leaked water resulting in the loss of items.Celeste Q.
Customer did not leave a comment.ILMARS D.
Customer did not leave a comment.CHRISTOPHER JAME B.
Wendy's staff are always great with service . Dillon and his hook up guy were on staff Fri evening, I was running late for a pickup. I was the last customer of the evening and they took great care of me and expedited me on my way, with 5 mins to closing time. Drip off was easy. They always accommodate for unforseen customer situations expecially with time constraintsTrevor M.
Customer did not leave a comment.christina B.
Customer did not leave a comment.DAVID ANTHONY B.
Customer did not leave a comment.CINDY ANN R.
It was easy and it was ready to go thanks to all that were involved.JACKLYNN ETTA C.
Excellent service!! Special thanks to Josh!!GARY JAMES H.
Wendy was a wonderful and accommodating and agent who made our experience with U-Haul very positive. Thank you!DENNIS EDWARD O.
Customer did not leave a comment.Patricia T.
Customer did not leave a comment.LOLA MAE P.
Customer did not leave a comment.ANTOINETTE SUZAN I.
Wendy Meier was very helpful to us. Would highly recommend this location.HUNTER DONALD J.
Employees were friendly and very helpful. All Covid precautions were in place.RANDALL JAY E.
Very nice young manDIANE LOUISE L.
They were so helpful and got us the best rates! No improvement needed at this location!ROBERT GENE E.
Customer did not leave a comment.ERIC SCOTT S.
Customer did not leave a comment.LEANNE B.
dont use rental service much but when i do i use UHAULgeorge K.
Customer did not leave a comment.Staci F.
No need for improvementErrak R.
Customer did not leave a comment.Toni B.
Customer did not leave a comment.Jeffrey B.
The employees that helped me were very professional.Oliver J.
Get rid of the mileage charge.?DAVID FITZGERALD C.
Clean the steering wheel, door handles, radio better between customers. It will help decrease the spread of covid-19James G.
Customer did not leave a comment.Jamie P.
Customer did not leave a comment.Randall S.
Customer did not leave a comment.DAN N.
This could not have gone smoother! I was given opportunities to save a few dollars and everything was handled in an accommodating and professional manner. Renting a truck can be stressful, but not at this location! A++++++++Alan F.
Customer did not leave a comment.selestine M.
Customer did not leave a comment.PHYLLIS DENISE J.
Check in was quick and easy. Upon my return, Dylan was kind and professional. He welcomed me back and explained the return process as he quickly performed the return. The Bay Road team is amazing! I will be back!Melissa H.
Customer did not leave a comment.Gary W.
Don't charge a full day unless it's a real daySALATHIEL B.
Customer did not leave a comment.Russell M.
Good customer service, truck clean and well kept, equipment in good working order!mark O.
Customer did not leave a comment.DAVID GEORGE V.
Wendi wasn't very friendly. Made me think my money wasn't good enough. I understand if people had reserved the uhaul for the weekend but wendi made it seem like it was a burden to have it for the 2 days I neededAMADO JORGE M.
Customer did not leave a comment.THOMAS H.
Customer did not leave a comment.Brad Y.
Customer did not leave a comment.RIVAK YACOUB H.
Awesome staff and very helpful to my needs. I will definitely be using their services in the future. Kudos staff members!!Jan Y.
Customer did not leave a comment.Christopher P.
Customer did not leave a comment.Shawn C.
Customer did not leave a comment.Amanda M.
Customer did not leave a comment.parks M.
Customer did not leave a comment.Leighun B.
Customer did not leave a comment.Robney H.
Customer did not leave a comment.David V.
Everything was great ! Employees deserve a raise !Shatoya B.
Always a pleasure to do business with Wendy and her staff.GARYMICHAEL M.
They were great. I had a cargo van reserved for 14 hours and I wanted to keep it. Nice vehicle. I wasn't able to finish everything and ended up moving things back in to my car in the end. They didnâ€˜t act annoyed, and I took quite some time figuring out how to load so it would all fit in my sedan. First experience with U-Haul, They were a pleasure to work with.dominika W.
Customer did not leave a comment.DANNY C.
Customer did not leave a comment.joshua T.
Customer did not leave a comment.JEREMY JASON S.
Wendy & staff are very easy to work with & were able to match my unique needs. Pick up & return were a breeze. Excellent customer service. Thank you!KEVINJOSEPH F.
Customer did not leave a comment.Andrew P.
Can't improve on perfection ~ compliments to the 2 people working that day!!joe H.
Customer did not leave a comment.Daniel C.
Customer did not leave a comment.LYNN ALLAN M.
Everyone was friendly but my card never worked so I would always have to go in and each time have to wait while they tried ti fix it until finally they would let me in themselves. It was super frustrating especially when I wast tying to grab something quick.Sarah M. | Overall Experience
Customer did not leave a comment.Tom B. | Overall Experience
I did my storage unit online. However I was charged 4 times.went there discussed Iraq and he said I had to wait for the next business day and this was Saturday. Then after my First load because I’m currently in a law suite I took pictures befor and after I left and the first trip! Came back and things where different. Bulta where missing and the storage unit next to me has a unit with electricity running from it to my unit. I spoke the manager about it and she told me The was medication and a fridge that needed to be ran in that unit. Then I told her that just seemed weird because we where not allowed to to that. She said they paid extra and there was a camera in the unit as well. Well why do u need a camera in the unit of you ha e them in ever corner or hall of th storage place? Little writes to me. I asked to change units and I did. Came back to the new unit and same thing. My property where moved and the structure of my unit was different. Very strange and in easy. The workers keep saying no one can get in so it makes me question is it the employees who are messing with the units themself! After I complained manager was very rude and said I couldn’t do anything unless I had pictures. I told her yes and she got mad and Walked off. Why would you be so mad at me about figuring out why things are being messed with? I didn’t want to question any more and could tell she was not interested in my Issue the manager that is. Then they guy that helped me Saturday was nice but when I went on Monday to address my Fees still on there him hisself gor mad and said whatever and walked away.Amber W. | First Impressions
The General Manager, Wendy, was super helpful & pleasant to work with! The process went very smoothly & quickly! The storage faciluty was immaculate! Thank You!Amy B. | Overall Experience
Customer did not leave a comment.nicole s. | Overall Experience
Customer did not leave a comment.Eddie S. | Overall Experience
Top notch! Very impressed with the service!Jeffery P. | Overall Experience
Wendy and Saginaw team are great! Extremely knowledgeable, friendly, go well above and beyond in customer service.Kim B. | Overall Experience
Nothing elseerika b. | Overall Experience
Thank you Wendy. Wish you were a teacher here and all U-Haul facilities across the USA for EXCELLENT customer service. unit 1625brandon m. | Overall Experience
Wendy and service team at this location are the best. Go above and beyond Very friendly and helpful Made our experience go smoothlyKim B. | First Impressions
This is a nice facility.Daniel C. | Overall Experience
Very accommodatingBarbara T. | First Impressions
Good folks here.Daniel C. | First Impressions
Wendy was awesomeBarbara W. | Overall Experience
Thank you Tracy for all of your help! Thank you for making sure I was well taken care of and had everything I needed!!!staci t. | First Impressions
There were 2 young men working, and there were quite a few customers returning trucks, they were doing a fantastic job taking care of all customers and keeping them all satisfied. Great customer servBarbara W. | First Impressions
Tracey and Wendy were excellent and assisted me with any questions or concerns I had.Christopher B. | Overall Experience
The manager really knows her STUFF!!😊Jewell W. | Overall Experience
Very helpful! Pleased!Barbara R. | First Impressions
Friendly, energetic and HELPFUL staff here! The storage facility itself is very very clean inside, and the security appears excellent.Wes S. | First Impressions
WENDY MIER IS AN ANGEL!!!Cornelius P. | Overall Experience
The only concern I have it cleaning up right outside of the large door more often. I have seen sharp objects and glass often, and stepped on one which sent me to get a tetanus shot.SAGINAW I. | Overall Experience
She did a good Job serving me, very friendly :)ERNESTINA T. | Reservation
I am still owed 92.20Nora H. | Overall Experience
The staff was very friendly and helpful. The ladies I worked with did a great job.Helen G. | Overall Experience
Always a good experience.Marilyn P. | Overall Experience
Having to pay for night access after paying over $150 a month for the unit is way too high. The access times are terrible, and waiting at the place for help is always too long. I would not reccomend.Julie G. | Overall Experience
The staff is awesome. I lost my pandora bracelet and they found it. Called me right away and put it up until I came and got it. Thanks guys!Latasha L. | Overall Experience
Thank you to uhaul, and their staff all was great.MICHAEL R. | Overall Experience
Great serviceDeondra G. | Overall Experience
We were moving from out of state. We needed storage for a few months, then truck rental to move everything out of storage to our new home. This team was top notch, excellent customer service.LAURIE K. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!