Customer Reviews for U-Haul Moving & Storage of Saint Peters

3120 reviews

3990 N Service Rd   Saint Peters, MO 63301
(I-70 N Service Rd @ Cave Springs Rd NW corner of intersection)

(636) 946-1563

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(636) 946-1563

3990 N Service Rd
Saint Peters, MO 63301
(I-70 N Service Rd @ Cave Springs Rd NW corner of intersection)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

The trailer could have been swept out

Eric S. 
Rating:
5.0

Very easy to work with and excellent customer service!

Amy L. 
Rating:
5.0

Customer did not leave a comment.

ALBERT B. 
Rating:
5.0

Customer did not leave a comment.

Shirley K. 
Rating:
5.0

Both employees were very helpful and they were friendly. Both at pickup and dropoff.

PATRICK P. 
Rating:
4.0

Good

Kenneth G. 
Rating:
3.0

Check all lights including some inside truck compartment for night usage.

Lindell S. 
Rating:
1.0

I inspected the trailer and discovered that one of the tail lights was not working. I was given another trailer, but it old, and the ratchets did not work, they were rusted. The straps were not ratcheted down. When I protested, I was told that I would have to just take the one they hooked up or I would have to wait 4 more days. There were at least 6 other trailers sitting on the lot right next to where I was.....

John P. 
Rating:
5.0

Customer did not leave a comment.

BRANDON R. 
Rating:
5.0

Customer did not leave a comment.

Kathryn B. 
Rating:
5.0

Customer did not leave a comment.

KAREN O. 
Rating:
5.0

Customer did not leave a comment.

ALBERT B. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Pick up and drop off both went smoothly! Courteous and attentive staff on both visits! Very happy!

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

brian o.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Familiarize staff with tire damage info, instead of trying to get customer to buy extra coverage for normal blowout.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

Adam R. 
Rating:
5.0

Customer did not leave a comment.

RAFE D. 
Rating:
5.0

I was given a different location to drop it off, when I went there no one was there I spent 40 minutes loading the apps which never worked. Then I looked up where I finally left it and they were great efficient and fast

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Everyone at this location is always awesome. Friendly, helpful, sincere- every time I go there. It's very refreshing. Would go out of my way to use this location.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

cheryl s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SAMANTHA L. 
Rating:
5.0

Customer did not leave a comment.

Tristan C. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

CARA R. 
Rating:
5.0

The personnel at the Uhaul pickup location were fantastic. They couldn't have been nicer and more efficient.

JACK D. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

Trey T. 
Rating:
5.0

Customer did not leave a comment.

Trini P. 
Rating:
5.0

Customer did not leave a comment.

Mathew S. 
Rating:
5.0

Customer did not leave a comment.

DIANE B. 
Rating:
5.0

I paid for mileage and gas. Seems like double dipping. Service and great staff. The $19.95 price truck , costs me at time of return is- $39.52. I only had 4 hours and went from uhaul office to Lowes and straight to 3326 Elm Street and back to u haul . NOT 13 miles. Paid $7.00 in gas. I got a email that i was only allowed to have the truck at this price- 4 hours. That price was suppose to be all day. Uhaul aught to work on public relations.

Melody H. 
Rating:
5.0

Quick and easy rental and great trailer. Great location!

Garrett C. 
Rating:
5.0

Super nice young men.

Eric S. 
Rating:
5.0

quick service, never have had a problem with this location.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Trudy C. 
Rating:
5.0

This is my place for business for sure, hands down among the best UHaul service center.

Enrique R. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

I wouldn't change anything

Porsheia C. 
Rating:
5.0

Customer did not leave a comment.

RAMONA B. 
Rating:
5.0

Customer did not leave a comment.

NOMER R. 
Rating:
5.0

Customer did not leave a comment.

Laura R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan T. 
Rating:
4.0

None, excellent experience!

JOSHUA P. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

The guys are real easy to do business with. Everything is explained real well. The equipment is in really decent shape.

Michael G. 
Rating:
5.0

I reserved an appliance Dolly, but the location did not have any. They gave me a utility dolly instead. A little disappointed in that, but the utility dolly worked just fine.

Cary S. 
Rating:
5.0

Customer did not leave a comment.

Mich E. 
Rating:
5.0

Customer did not leave a comment.

Theresa O. 
Rating:
5.0

Always quick, efficient, friendly and cost effective. This is why I use this site over others that are closer to my house.

SEAN D. 
Rating:
3.0

When picking up the app was stuck waiting for someone to approve the rental. Waited 30 minutes before the on-site agent had me cancel and she did it manually. I even tried using the text with an agent and no one ever responded. During the rental, tried callin this location, was put on hold and the was never picked up again. Sounds like you are short people all around. I like the app when it all works.

steve L. 
Rating:
1.0

Charged me 70 dollars for a return cause the trailer was late and had issues and on top of that the inside smelled like gas when I opened it up and was suppoes to be refunded 10 dollars wont use uhaul again want my 70 back asap

Raymond H. 
Rating:
4.0

Customer did not leave a comment.

Terrence H. 
Rating:
5.0

Provide gas tanks filled, helps customer get off to a good start.

Diane B. 
Rating:
5.0

Customer did not leave a comment.

OSCAR P. 
Rating:
5.0

Customer did not leave a comment.

Deanna E. 
Rating:
5.0

6 X12 Trailer was obviously at the end of its useful life. Damaged floor, bent tail gate. However, it got the simple job done

Don H. 
Rating:
1.0

Over priced and the employees were hit and miss

KIEANNA B.  |  Overall Experience 
Rating:
4.0

Young fellow that did the check in was VERY helpful & polite.

Theodore C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Myron R. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Andrea I. 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
4.0

It was difficult to get ahold of someone to help us properly drop off the trailer.

Kurtis O.  |  Online Move In 
Rating:
5.0

app didn't work for drop off. this was not the drop off location provided on my app or reservation. when I called uhaul, I waited 15m to talk with someone and was told my reserved drop off location didn't have space for my truck so I had to go here

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Marcia D. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
4.0

A large facility but friendly and prompt staff made renting a breeze.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Katrina F.  |  First Impressions 
Rating:
5.0

Only dealt with the outside truck check-in person. They were available right as we pulled in and was very professional and friendly.

Jill S. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

The web site is not user friendly. The attendant said the truck was ready, said something about a link with no explanation on how to use it! and walked off. Other than that, I rented 3-large unites and large moving trucks twice! I will return, please improve the link!

MARY O. 
Rating:
5.0

Customer did not leave a comment.

Matthew V. 
Rating:
5.0

outstanding service

Lee G. 
Rating:
5.0

Customer did not leave a comment.

Benjamin A. 
Rating:
5.0

Keep doing what you're doing, all should be well.

Bruce H. 
Rating:
3.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Joanie V. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

Faour A. 
Rating:
4.0

Did not realize I could stay in my car to drop off the trailer. So I parked and went inside where only a couple of the employees were wearing masks. Also they were not really paying attention to social distancing with each other or with customers many of whom did not have masks on. However, they did relatively quickly direct me back outside to do the whole drop off from my vehicle.

Reid K. 
Rating:
5.0

Everything was great, checking the truck out was quick and easy and the workers were very friendly and helpful!

Arin W. 
Rating:
3.0

Open on time. Have them take a moment to go over vehicle with you such as operation of rear door locking and unlocking, where items like gas tank are and any other details someone who hasn't had familiarity with your equipment might need to know.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Shane F. 
Rating:
5.0

Customer did not leave a comment.

LAURA D. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
3.0

my reservation was made for another location, but switched to this location which was further away. if you don't have equipment at a location, the system should not allow a reservation to be made. also, after pickup i didn't receive the instructions to check over the trailer for damage until i had already left. for this instruction to be relevant, the renter should be made aware of this BEFORE they drive away.

Delbert K. 
Rating:
5.0

I had a FANTASTIC U-haul experience...thank you!!!

Jon K. 
Rating:
5.0

Young Lady was outstanding.

Robert P. 
Rating:
4.0

Newer equipment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
1.0

The people there have been rude on the phone and in person. St Peter's Uhaul charged my account 88.56. We were homeless at the time So this added to the stress in our lives. I will never use Uhaul nor recommend this company to anyone. I will be on social media telling everyone not to use Uhaul. And in person. They lied to me. I am 65 and disabled. I had no help with anyone helping me go over the truck and instructions. In fact this company looks for every opportunity to make customers do all self service. Which is confusing for elderly people or people who can't work with modern technology. I hate Uhaul now.

PAMELA B. 
Rating:
1.0

Uhaul charged my account 88.56 for no reason. They will not correct it and they lied to me. Iill never use Uhaul again. And I'm telling eiveryone about this on social media and in person! U haul needs to correct this mistake!

Pamela B. 
Rating:
1.0

rented a 6 x 12 trailer but ramp opening was less than 6 feet wide. Good thing we noticed. Employees swapped trailer for one with a gate. Loading was difficult. U Haul is aware of this situation thus the poor rating.

Robert M. 
Rating:
3.0

This location was over 30 miles from the place I chose. It was a big hassle

Robert N. 
Rating:
1.0

The Rv storage doent worth the price they charge , $65 monthly for a open storage , somebody can steal the trailer easily and just one camera for that part of the storage

Fernando C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larry f.  |  Overall Experience 
Rating:
5.0

always clean an always helpful

Samuel R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan M.  |  First Impressions 
Rating:
5.0

All employees super helpful, professional. If we need storage again we will use.

Kenneth P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela H.  |  First Impressions 
Rating:
4.0

I’ve used U-Haul storage for over 10 years. Several locations. Along with their trucks, and other items they sell. Bought boxes, and hitches. Never had any problems. Always clean. Highly recommend them.

Mario B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

larry f.  |  First Impressions 
Rating:
5.0

Great people that work here

BARBARA G.  |  First Impressions 
Rating:
5.0

We are going through a moving process, need a truck and somewhere for storage. Moving is not a fun process, the professional and friendly staff takes so much stress out of this. Well done, first class.

Roger A.  |  First Impressions 
Rating:
3.0

I asked for a 12 x12 storage there wasn’t any available, so they gave me 2 6/6 and they were all the way on 3 red floor and 4 units from another it was very hard to put my new large couch into one of the storages which now there are scratches and tears all over my brand new couch!!!

Tina E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gregory g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RON H.  |  Overall Experience 
Rating:
5.0

Your team there initiates helpfulness. When we walk in the door you treat you with fun respect and work to give us what we want but ask questions to help get to what we really need. If we want a 15 foot truck but really need a 10 footer, you asked questions and were quick to try to understand our problem. We are doing a self move you have made the move and all the logistics around the move much easier. We've have 3 separate transactions with you in the past month (2 trucks and a storage unit) and every time my wife and I have said we are glad we used u-haul and we are glad we used this u-haul team. We will do 2 more transactions tomorrow (a pickup truck and a bike rack) and then I think we will be moved. Your prices are the best we found and your service is top rate.

CHRIS A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

heather c.  |  Overall Experience 
Rating:
5.0

Excellent assistance in how to access storage facility, where to park, where the carts are located, where the elevator is, and how to turn in equipment after hours. Map was very helpful.

Wayne M.  |  First Impressions 
Rating:
5.0

I have stored at this location for the past 15 months. The manager at the time was okay, nothing special, very much a doing her job type of person, nothing more. At some point she had left and the present staff is now much more pleasant. They go out of their way to help you and are much more personable. They moved me into a much more convenient locker on the first floor right near the entrance at double the size I originally had and get this, for only $6.00 more per month! Say What?!? I was almost a little sad to leave because of the great way that I was treated and the amazing deal and location that I had. I could not recommend this location any more for anyone with storage needs, this is your go-to place, bar none.

ROBERT A.  |  Overall Experience 
Rating:
5.0

Everyone and everything exceeded my expectations

lisa t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lonnie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl B.  |  Overall Experience 
Rating:
5.0

Very clean!

luz r.  |  First Impressions 
Rating:
5.0

Good experience.

SCOTT D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

renee b.  |  Overall Experience 
Rating:
5.0

A "Cadillac" of storage units. A great experience all around!

joanie m.  |  Overall Experience 
Rating:
5.0

Everyone at u.haul. were always very kind.

Chris P.  |  Overall Experience 
Rating:
5.0

All associates were very helpful, professional, knowledgeable and personable. A very good team here. Nicholas was especially helpful. I give them a AAA, 5 star rating! Keep up the good work.

Mark B.  |  First Impressions 
Rating:
5.0

Very impressed with the facility. Clean, convenient, and am very comfortable leaving my possessions locked up there.

joanie m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W.  |  First Impressions 
Rating:
5.0

The 2 young ladies working today where upbeat, friendly, greeted customers when they came in, was quick to help customers if required. A friendly staff makes all the difference. Everything was throughly explained and great.

meghann b.  |  First Impressions 
Rating:
1.0

Bugs, evidence of mice, and a repeated leak in the roof. Do not rent here. Staff is unacceptable. Taylor played on her phone for 5 minutes before acknowledging me, and then was rude. She said she was the assistant manager and the storage manager. Well, she needs to learn to manage. Don't rememberthe other one's name, but both girls are too young to be doing this job. Place needs better management.

Whitney K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda S.  |  First Impressions 
Rating:
4.0

2 concerns. 1) there was a bubble in the ceiling. Apparently holding water-approx 3gal at that point. Noticed half way they move in process or wouldn't hv rented it. Did report. Anxious to c how fast this is resolved. 2). Cannot contact store via phone during store hours. This could be problematic when have an issue of importance w unavailability of driving to the location. Not customer friendly.

Kathy K.  |  First Impressions 
Rating:
2.0

Assistance manager now owns this storage location. Nice to see she can buy when I worked for you. The assistance manager owned the location in Columbia MO. I still want to sue because I still have bad problems but he was the boss even when Jim talked to him. Then fired after got back not even clocked in.

CHARLES M.  |  Overall Experience 
Rating:
5.0

Thank you for keeping my stuff save and dry.

RANDALL R.  |  Overall Experience 
Rating:
3.0

My rating deals with the fact that they offered no refund for the unused time when I vacated early.

Larry G.  |  Overall Experience 
Rating:
5.0

the u haul staff is great very helpful and will assist you in every way even if it means going to your individual storage unit. Highly recommend U Haul of st. peters

Jerline T.  |  Overall Experience 
Rating:
5.0

I exclusively use this location. The service and convenience are top notch. I recommend them to EVERYONE!

Brittany H.  |  First Impressions 
Rating:
5.0

I really appreciate the courtesy and professionalism of the staff. This place is highly recommended.

Juanita N.  |  Overall Experience 
Rating:
4.0

I was not please that you didn’t offer pre rated rate, I left on the fifth, and paid for the complete month. Very disappointed.

Cindy S.  |  Overall Experience 
Rating:
5.0

Jennifer was awesome! Very easy move in process and employees were great!

Brian D.  |  First Impressions 
Rating:
5.0

Brittany and April was wonderful I was really impressed by they customer service.They made everything run smoothly.

Chantya F.  |  First Impressions 
Rating:
5.0

April and Britney both have impeccable customer service and care. They are the true example and model of giving someone a great experience and how every business should be ran. Christy sparks

CHRISTY S.  |  Overall Experience 
Rating:
5.0

Excellent service by April Hogan! She was so friendly and thorough! Fair and apparent pricing. No hidden fees. Clean facility! Easy access. Carts available. Would definitely recommend!

karen d.  |  First Impressions 
Rating:
5.0

Only complaint is how little the discount for a room with a pillar is. Other than that, the facility and staff were excellent!

Jeffery D.  |  Overall Experience 
Rating:
5.0

thank you, we were treated kindly and given great instructions

Shirley G.  |  First Impressions 
Rating:
1.0

Camper was stolen. Video cameras conveniently have not been working . Employees/manager not wanting to be helpful.

anthony m.  |  First Impressions 
Rating:
5.0

Everyone was nice and friendly

WILLY M.  |  First Impressions 
Rating:
1.0

Since I only have 200 characters to leave a review, you can find my detailed negative review on Google. I would have stayed if I just got an apology, but that didn't happen.

JOHN M.  |  Overall Experience 
Rating:
5.0

I would like to thank U Haul storage company the way I kept my goods it’s the way I found them clean to me U Haul is the best and I hop all areas are like St. Peter’s and staff have respect and kind

Joyce K.  |  Overall Experience 
Rating:
4.0

Professional and quick

Allen A.  |  First Impressions 
Rating:
5.0

Best in class service, thank you

brad f.  |  Overall Experience 
Rating:
5.0

none

Steven J.  |  Overall Experience 
Rating:
5.0

Great customer service!!

Lillian B.  |  Overall Experience 
Rating:
5.0

Would definitely use U haul again and recommend to friends.

Karen F.  |  Overall Experience 
Rating:
5.0

All employees were very nice and answered all my questions. Helped me to get just the right storage unit for my needs.

linda b.  |  First Impressions 
Rating:
5.0

This is the second time using your facility. This place is clean and accessible! Staff has always been helpful. I recommend this U-Haul facility if anyone ask.

luz r.  |  Overall Experience 
Rating:
5.0

Everyone was very professional and friendly .

john j.  |  Overall Experience 
Rating:
1.0

Every single time I went into the store to talk to someone, they were in the back smoking, eating, or joking around. I just had to sit there and wait for them to see me through the window. Annoying!

Helene H.  |  Overall Experience 
Rating:
5.0

Helpful, friendly service. Unit was clean and in good condition.

Ian D.  |  First Impressions 
Rating:
4.0

I thought everything was great except that you have not stopped billing my credit card. Please remove the $150 from your last billing by refunding it to my American Express Card.

GARY L.  |  Overall Experience 
Rating:
5.0

Everyone was always very helpful.

Terri W.  |  Overall Experience 
Rating:
5.0

Staff is knowledgeable and friendly. Facility is always very clean, no bugs or mice.

Gina B.  |  Overall Experience 
Rating:
4.0

Everyone was always friendly

Joy M.  |  Overall Experience 
Rating:
5.0

It was very clean and a good experience.

Cheryl W.  |  Overall Experience 
Rating:
5.0

Very easy process

Christian M.  |  Overall Experience 
Rating:
5.0

Great place

BRENDA M.  |  Overall Experience 
Rating:
5.0

Brittany & her team are professionals! Everyone was pleasant and helpful every time I needed something. They all seemed to work great as a team and I could tell they take pride in their work. Thanks!

Brian M.  |  Overall Experience 
Rating:
4.0

Great place ! Have used them many times..

kyle b.  |  Overall Experience 
Rating:
5.0

The whole staff was very friendly and accommodating! Would definitely use this location again if I ever need storage or to rent a truck!

John W.  |  Overall Experience 
Rating:
5.0

Facility was very well maintained, staff was genuinely friendly; even the bathrooms were super nice. Honestly a positive experience and well worth the cost. 10/10 - would recommend

RYAN Z.  |  Overall Experience 
Rating:
4.0

Had trouble with access at the beginning, had to call to get access after hours. That was a hassle.

Trudy M.  |  Overall Experience 
Rating:
5.0

Very impressed with the professional, friendly staff! Chantel and her partner, Amber, were awesome to deal with. Chantel even located a missing item for us that I was able to pick up at your location

David M.  |  Overall Experience 
Rating:
5.0

*****************************************************************************************

MICHAEL B.  |  Overall Experience 
Rating:
5.0

Everything went very smooth. From booking it online to your person showing us how to get into the building and then taking us to the unit, very well done!

Harold M.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top