Customer Reviews for U-Haul Moving & Storage of Saint Peters

3220 reviews

3990 N Service Rd   Saint Peters, MO 63301
(I-70 N Service Rd @ Cave Springs Rd NW corner of intersection)

(636) 946-1563

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(636) 946-1563

3990 N Service Rd
Saint Peters, MO 63301
(I-70 N Service Rd @ Cave Springs Rd NW corner of intersection)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Appears staff is too lazy that you have to take a picture of clean unit and have to bring it to them. Light wouldn't come on in hallway. Very inconvenient,but would come back

allison j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaac V. 
Rating:
5.0

Incredible service!!

John S. 
Rating:
4.0

- It was hard dropping the trailer without damaging it or my vehicle due to congestion in the lot. + Trailer worked great though and was in good condition. New tires.

Neil A. 
Rating:
5.0

Customer did not leave a comment.

Leroy P. 
Rating:
5.0

Customer did not leave a comment.

Allen N. 
Rating:
5.0

Kisty was very professional and friendly. When I pulled up to drop the trailer off she came outside to meet me right away. No wait time thank you!!!

Carl S. 
Rating:
5.0

Staff was very friendly and helpful recommend to anyone

Randy W. 
Rating:
5.0

Manager very courteous and knowledgeable

CARL S. 
Rating:
5.0

Awesome Staff - everyone i had contact with was professional and helpful

Terence W. 
Rating:
5.0

Awesome Staff - everyone i had contact with was professional and helpful

Terence W. 
Rating:
5.0

Awesome Staff - everyone i had contact with was professional and helpful

Terence W. 
Rating:
3.0

The radio, back up camera did not work.

KEVIN T. 
Rating:
5.0

Employees were great

Nathan H. 
Rating:
5.0

Kisty was super helpful and very easy to work with.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Orville S. 
Rating:
4.0

Service was terrific from Nick. Truck was great with the exception of it stunk like cigarettes. Their website, which is likely maintained by corporate, listed their hours as 8-12, so I drove over rather than do an online reservation. Their actual Saturday hours are 7-7. I told Nick all these complaints as well. Truck did all I expected and more.

Dwight S. 
Rating:
5.0

Customer did not leave a comment.

Jamie C. 
Rating:
5.0

Customer did not leave a comment.

RICK M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Customer did not leave a comment.

lakelie S. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
4.0

It took an hour for us to get our trailer when we had it reserved reserved it a week before that and then confirmed it the day before we picked it up the computer service wasn't working and they offered no compensation to us as customers

margaret M. 
Rating:
5.0

Customer did not leave a comment.

ALLEN N. 
Rating:
1.0

Customer did not leave a comment.

SHANE N. 
Rating:
4.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

Customer did not leave a comment.

Daniel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle W. 
Rating:
5.0

Andrew went above and beyond to solve a problem I had with the lighting connection to the trailer I rented. He was friendly, knowledgeable and efficient. He makes U Haul look good! Cody was also very helpful when I made the reservation.

STEPHEN B. 
Rating:
5.0

The trailer had several marker lights out or broken. Other than the marker lights the trailer was very nice.

JOHN N. 
Rating:
4.0

Excellent service and great equipment

Norman K. 
Rating:
5.0

Customer did not leave a comment.

Wallys A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john n.  |  Overall Experience 
Rating:
4.0

Service was not good. The people working there (2) were working but there were several people in line. You need more agents working at peak time (AM). I registered on line and still had to wait 20 minutes to pick up my trailer.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

Was overcharged for extended rental also treated as if I was stealing the equipment for extending the rental!

John A. 
Rating:
5.0

excelent service

Nicolae B. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Todd was great. Hooked everything up in the pouring rain and with a smile.

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

Brandi P. 
Rating:
5.0

Great staff! Love this U haul.

Deedra S.  |  First Impressions 
Rating:
3.0

The truck reeked of cigarette smoke in the cab and back, which is a horrible thing to endure for 6 hours on a hot day. The pickup and drop off experience was not good. For pickup, the app was a little confusing and the people inside weren't too helpful. On the drop off, it was horrible. Dropped off after hours, attempted to use the app and it would not recognize my picture of the odometer. My wife had to drive up and meet me and it worked on her phone. I have a newer google pixel phone and the app was up to date. It accepted pictures of my face and drivers license earlier in the day. Seems like a bug in the app, but super annoying at the end of a long day moving stuff to have to fight an app just to leave the truck.

David C. 
Rating:
5.0

Customer did not leave a comment.

Albert F. 
Rating:
1.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

I was ignored while picking up the key on mobile pick up. Then I had to wait in line with everyone else. No value in doing the check out myself. I'll wait for the location on Hwy K to have what I need next time.

Richard P. 
Rating:
4.0

Drop off location M & M Hardware Haubstadt, IN. Erik LNU told me the trailer i had and the trailer on the contract were different. Erik made multiple phone calls to UHAUL to correct the problem; however, Erik implied that i switched out the trailer i was issued for the trailer i returned. Erik was rude and refused to provide me with a written receipt showing i turned in the trailer. Erik subsequently learned that the trailer i was issued and trailer i returned were both associated with my rental in UHAUL's computer system. I wouldn't do business with Erik again if he had the last UHAUL on earth! That said, the St Peters, Missouri location from whom i rented the trailer were good to go.

Adam Z. 
Rating:
4.0

Have uhaul reps work together to move needed vehicles to reserved locations.

Kaitlyn K. 
Rating:
5.0

Customer did not leave a comment.

Erynn B. 
Rating:
5.0

The air conditioner did not work. The local manager had an employee go buy freon a nd install. AC only worked for about 100 miles of my 1200 mile trip. Traveling in Florida with no AC was miserable.

RON S. 
Rating:
5.0

Customer did not leave a comment.

Kelly G. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Easy access, all person helpful

Wayne M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary A. 
Rating:
4.0

Customer did not leave a comment.

Dawn L.  |  Overall Experience 
Rating:
5.0

Most friendly staff of any business anywhere. Extremely helpful.

RICHARD Q. 
Rating:
5.0

I use this location a few times per year for local trailer rentals. They do a consistently excellent job and are easy to do business with.

ROBERT V. 
Rating:
3.0

see my mail I sent

Robert B. 
Rating:
5.0

You're doing everything to perfection! Excellent service by all your employees 🤗

Theresa M. 
Rating:
5.0

Customer did not leave a comment.

MARGIE H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

Have better after-hours customer service. Have more knowledgeable staff that actually listen to the customer.

CHRISTOPHER L. 
Rating:
5.0

The returned trucks were backed up all the way to the street. Would be nice to have clearer instructions about where to park when that happens. That is a very minor issue. Had a great experience.

Christopher R. 
Rating:
5.0

Free Brats An Beer! : )

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

There was a maintenance light on in the truck, the guy said that they don't work on them so he sent me on my way.

JEROME W. 
Rating:
5.0

Told the person who assisted me my experience I had and he said "that sucks" Won't be using UHaul again as they don't take care of their clients.

Chad H. 
Rating:
5.0

Customer did not leave a comment.

Burt H. 
Rating:
5.0

I gave up on talking to anyone on the phone. Automated system put me in holding pattern. Terrible.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Everyone is really nice at this location. I've rented from them several times. Efficient, explanatory and they send you on your way with a smile.

MARY B. 
Rating:
5.0

Customer did not leave a comment.

CARRIE R. 
Rating:
5.0

It was smooth and easy. Everyone was very nice and explained the process so I had no issues picking up or dropping off. Thanks for all your help. I will be back soon for another rental.

Ryan F. 
Rating:
5.0

Not a thing! was experience was fantastic!

RICHARD M. 
Rating:
5.0

I have rented or returned from this location several times and the service is always excellent. Yesterday when I dropped the trailer off, The whole process took less than 5 minutes and I was on my way!

Joann T. 
Rating:
4.0

Customer did not leave a comment.

Demetrius P. 
Rating:
4.0

Overall, the experience was good and the truck was great. The main problem is that I had to stand in line (got there at 9a) for about 45 minutes before I could even get the truck, as there were 7 people in front of me in line. As such, this really threw off my moving schedule for the day, including having paid helpers waiting, etc. I request if you could somehow speed up the check in process, or have less people there all at the same time, this would improve the experience with U-Haul.

JON S. 
Rating:
5.0

Both pick up and drop off was great. The guys that assisted were very polite and helpful!

Terence W. 
Rating:
1.0

Most horrible rental experience ever!!

Todd W. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

DAVE R. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
5.0

Customer did not leave a comment.

ALI A. 
Rating:
4.0

Customer did not leave a comment.

david M. 
Rating:
4.0

Customer did not leave a comment.

Gina M. 
Rating:
4.0

Customer did not leave a comment.

Brenda M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
3.0

The truck smelled disgusting! But even worse there was no antenna so the radio was useless. I drove this truck 3 hours each way with no radio which made for a very boring and lame no trip. When I returned it I mentioned it and they could of cared less. When I spend over $400 to rent equipment that I was told was new I'd expect everything to be functional.

Donald T. 
Rating:
5.0

The gal that helped me was awesome.

Joshua K. 
Rating:
4.0

More counter clerks would help the line move faster.

DONALD T. 
Rating:
5.0

Customer did not leave a comment.

Harold O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harold O. 
Rating:
5.0

Customer did not leave a comment.

LEASA H. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Clifton B. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Service personnel and facilities are first class.

KENNETH G. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

The trailer could have been swept out

Eric S. 
Rating:
5.0

Very easy to work with and excellent customer service!

Amy L. 
Rating:
5.0

Customer did not leave a comment.

ALBERT B. 
Rating:
5.0

Customer did not leave a comment.

Shirley K. 
Rating:
5.0

Both employees were very helpful and they were friendly. Both at pickup and dropoff.

PATRICK P. 
Rating:
4.0

Good

Kenneth G. 
Rating:
3.0

Check all lights including some inside truck compartment for night usage.

Lindell S. 
Rating:
5.0

Customer did not leave a comment.

brian o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl s.  |  First Impressions 
Rating:
1.0

Over priced and the employees were hit and miss

KIEANNA B.  |  Overall Experience 
Rating:
4.0

It was difficult to get ahold of someone to help us properly drop off the trailer.

Kurtis O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Katrina F.  |  First Impressions 
Rating:
1.0

The Rv storage doent worth the price they charge , $65 monthly for a open storage , somebody can steal the trailer easily and just one camera for that part of the storage

Fernando C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larry f.  |  Overall Experience 
Rating:
5.0

always clean an always helpful

Samuel R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan M.  |  First Impressions 
Rating:
5.0

All employees super helpful, professional. If we need storage again we will use.

Kenneth P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela H.  |  First Impressions 
Rating:
4.0

I’ve used U-Haul storage for over 10 years. Several locations. Along with their trucks, and other items they sell. Bought boxes, and hitches. Never had any problems. Always clean. Highly recommend them.

Mario B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

larry f.  |  First Impressions 
Rating:
5.0

Great people that work here

BARBARA G.  |  First Impressions 
Rating:
5.0

We are going through a moving process, need a truck and somewhere for storage. Moving is not a fun process, the professional and friendly staff takes so much stress out of this. Well done, first class.

Roger A.  |  First Impressions 
Rating:
3.0

I asked for a 12 x12 storage there wasn’t any available, so they gave me 2 6/6 and they were all the way on 3 red floor and 4 units from another it was very hard to put my new large couch into one of the storages which now there are scratches and tears all over my brand new couch!!!

Tina E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gregory g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RON H.  |  Overall Experience 
Rating:
5.0

Your team there initiates helpfulness. When we walk in the door you treat you with fun respect and work to give us what we want but ask questions to help get to what we really need. If we want a 15 foot truck but really need a 10 footer, you asked questions and were quick to try to understand our problem. We are doing a self move you have made the move and all the logistics around the move much easier. We've have 3 separate transactions with you in the past month (2 trucks and a storage unit) and every time my wife and I have said we are glad we used u-haul and we are glad we used this u-haul team. We will do 2 more transactions tomorrow (a pickup truck and a bike rack) and then I think we will be moved. Your prices are the best we found and your service is top rate.

CHRIS A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

heather c.  |  Overall Experience 
Rating:
5.0

Excellent assistance in how to access storage facility, where to park, where the carts are located, where the elevator is, and how to turn in equipment after hours. Map was very helpful.

Wayne M.  |  First Impressions 
Rating:
5.0

I have stored at this location for the past 15 months. The manager at the time was okay, nothing special, very much a doing her job type of person, nothing more. At some point she had left and the present staff is now much more pleasant. They go out of their way to help you and are much more personable. They moved me into a much more convenient locker on the first floor right near the entrance at double the size I originally had and get this, for only $6.00 more per month! Say What?!? I was almost a little sad to leave because of the great way that I was treated and the amazing deal and location that I had. I could not recommend this location any more for anyone with storage needs, this is your go-to place, bar none.

ROBERT A.  |  Overall Experience 
Rating:
5.0

Everyone and everything exceeded my expectations

lisa t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lonnie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl B.  |  Overall Experience 
Rating:
5.0

Very clean!

luz r.  |  First Impressions 
Rating:
5.0

Good experience.

SCOTT D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

renee b.  |  Overall Experience 
Rating:
5.0

A "Cadillac" of storage units. A great experience all around!

joanie m.  |  Overall Experience 
Rating:
5.0

Everyone at u.haul. were always very kind.

Chris P.  |  Overall Experience 
Rating:
5.0

All associates were very helpful, professional, knowledgeable and personable. A very good team here. Nicholas was especially helpful. I give them a AAA, 5 star rating! Keep up the good work.

Mark B.  |  First Impressions 
Rating:
5.0

Very impressed with the facility. Clean, convenient, and am very comfortable leaving my possessions locked up there.

joanie m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W.  |  First Impressions 
Rating:
5.0

The 2 young ladies working today where upbeat, friendly, greeted customers when they came in, was quick to help customers if required. A friendly staff makes all the difference. Everything was throughly explained and great.

meghann b.  |  First Impressions 
Rating:
1.0

Bugs, evidence of mice, and a repeated leak in the roof. Do not rent here. Staff is unacceptable. Taylor played on her phone for 5 minutes before acknowledging me, and then was rude. She said she was the assistant manager and the storage manager. Well, she needs to learn to manage. Don't rememberthe other one's name, but both girls are too young to be doing this job. Place needs better management.

Whitney K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda S.  |  First Impressions 
Rating:
4.0

2 concerns. 1) there was a bubble in the ceiling. Apparently holding water-approx 3gal at that point. Noticed half way they move in process or wouldn't hv rented it. Did report. Anxious to c how fast this is resolved. 2). Cannot contact store via phone during store hours. This could be problematic when have an issue of importance w unavailability of driving to the location. Not customer friendly.

Kathy K.  |  First Impressions 
Rating:
2.0

Assistance manager now owns this storage location. Nice to see she can buy when I worked for you. The assistance manager owned the location in Columbia MO. I still want to sue because I still have bad problems but he was the boss even when Jim talked to him. Then fired after got back not even clocked in.

CHARLES M.  |  Overall Experience 
Rating:
5.0

Thank you for keeping my stuff save and dry.

RANDALL R.  |  Overall Experience 
Rating:
3.0

My rating deals with the fact that they offered no refund for the unused time when I vacated early.

Larry G.  |  Overall Experience 
Rating:
5.0

the u haul staff is great very helpful and will assist you in every way even if it means going to your individual storage unit. Highly recommend U Haul of st. peters

Jerline T.  |  Overall Experience 
Rating:
5.0

I exclusively use this location. The service and convenience are top notch. I recommend them to EVERYONE!

Brittany H.  |  First Impressions 
Rating:
5.0

I really appreciate the courtesy and professionalism of the staff. This place is highly recommended.

Juanita N.  |  Overall Experience 
Rating:
4.0

I was not please that you didn’t offer pre rated rate, I left on the fifth, and paid for the complete month. Very disappointed.

Cindy S.  |  Overall Experience 
Rating:
5.0

Jennifer was awesome! Very easy move in process and employees were great!

Brian D.  |  First Impressions 
Rating:
5.0

Brittany and April was wonderful I was really impressed by they customer service.They made everything run smoothly.

Chantya F.  |  First Impressions 
Rating:
5.0

April and Britney both have impeccable customer service and care. They are the true example and model of giving someone a great experience and how every business should be ran. Christy sparks

CHRISTY S.  |  Overall Experience 
Rating:
5.0

Excellent service by April Hogan! She was so friendly and thorough! Fair and apparent pricing. No hidden fees. Clean facility! Easy access. Carts available. Would definitely recommend!

karen d.  |  First Impressions 
Rating:
5.0

Only complaint is how little the discount for a room with a pillar is. Other than that, the facility and staff were excellent!

Jeffery D.  |  Overall Experience 
Rating:
5.0

thank you, we were treated kindly and given great instructions

Shirley G.  |  First Impressions 
Rating:
1.0

Camper was stolen. Video cameras conveniently have not been working . Employees/manager not wanting to be helpful.

anthony m.  |  First Impressions 
Rating:
5.0

Everyone was nice and friendly

WILLY M.  |  First Impressions 
Rating:
1.0

Since I only have 200 characters to leave a review, you can find my detailed negative review on Google. I would have stayed if I just got an apology, but that didn't happen.

JOHN M.  |  Overall Experience 
Rating:
5.0

I would like to thank U Haul storage company the way I kept my goods it’s the way I found them clean to me U Haul is the best and I hop all areas are like St. Peter’s and staff have respect and kind

Joyce K.  |  Overall Experience 
Rating:
4.0

Professional and quick

Allen A.  |  First Impressions 
Rating:
5.0

All employees were very nice and answered all my questions. Helped me to get just the right storage unit for my needs.

linda b.  |  First Impressions 
No reviews have been submitted for this location.

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