Customer Reviews for U-Haul Moving & Storage of Saint Peters

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Saint Peters

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Richard R. on

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The U Haul technician did not correctly hok the trailer to hitch correctly and the trailer came off the hitch on 44 East bound south of St. Louis and almost caused me to wreck and cause a very serious accident. I managed to stop the trailer because the emergency brakes finally engaged. The trailer hitch design is very poor. Please ensure the trailer is correctly attached, please read the instructions and do your trailer checks throughly.

Julie S. on

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Steven H. on

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Nothing! Great job!

Jeffrey H. on

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All good, suggestion you might offer some type of discount for early return. My truck was do back on Sunday but was returned on Saturday before closing

Adam P. on

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Everybody there was very helpful!! There was a small issue, but Bobbi and I believe Nick helped me out and go me in my way. Really great staff!!

Jason F. on

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Only concern was 1 of the tires started to go flat on us once we loaded. We had to stop to air it & contact the office to let them know.

Alphonso S. on

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The staff was friendly and very welcoming. Before I could ask a question, I was greeted by the staff and every aspect of the return was explained in detail.

Philip J. on

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The $20 after hour service fee has changed my opinion of U-Haul in a negative way. I returned the trailer 2 hours after the planned time so i do understand paying an extra day's rate but to incur another $20 fee for not going online to verify isn't justifyable in my opinion. The service was great & the equipment worked well. This fee was not explained to me at pickup & is my only complaint.

PATRICK R. on

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Better Customer Service and computer training. Typically I have been very happy with this location, however this time was much different. I was at this facility almost 45 mins before I got off the parking lot at 410 pm. My request to rent a Car Dolly from there to Washington Missouri was grossly confused by the clerk Bobbi. The credit card machine was not communicating with the POS and my time was lengthened by having to purchase a generic adapter to make a standard GM brake light adapter work with a cheap 4 prong plug. another 14.00 that was unnecessary when I will never have this set up again... Not happy at all with this location. After hours customer service also did not handle situation well either. CS stated that it should have been returned back to St Peters. Plus a $300.00 surcharge for the drop off to the 1 of 3 locations in Washington, Missouri that the St Peters personnel stated that would be the correct procedure to drop off in Washington, MO. The staff was grossly undertrained and not listening to details I had given and what should have been a very easy transaction otherwise to handle.

anthony m. on

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Camper was stolen. Video cameras conveniently have not been working . Employees/manager not wanting to be helpful.

JOSE MARINO P. on

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Peter G. on

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Th staff were kind and helpful and went above and beyond to help us get setup with the trailer

Lisa G. on

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Aubrey N. on

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Donis H. on

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Loretha C. on

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Thank you for the exceptional customer service!

Cyndy C. on

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Vicki G. on

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There's nothing you need to do the customer service was perfect that was very polite and would recommend to others

Judi B. on

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paula P. on

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Great customer service. MICHAEL was very helpful and a true gentleman.

Marvin B. on

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Brittany and her staff are amazing they are very friendly and helpful Thank you St.Peters U-Haul

deb W. on

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Steven B. on

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Pickup truck bed was covered in engine oil.

Jammie F. on

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Donald R. on

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Great staff, that was very helpful!!

Dominick L. on

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Joy K. on

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Agent was so helpful. Friendly and kind. She took the time to help keep my 2 year old happy also to make the experience even better and less stressful. And the drop off was a breeze. Thank you !

Logan T. on

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CHARLENE S. on

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The dolly that my granddaughter and I rented it was broken we did not realize this until we got home and tried to put a wash machine on it the bottom handle was gone which made getting the washer out of the basement very difficult I really believe they need to check the equipment it made the job very difficult If you rent from them please make sure that you check their equipment very closely apparently they do not

Gary D. on

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James E. on

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Edward W. on

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Lloyd N. on

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Richard T. on

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Marta C. on

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WILLY M. on

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Everyone was nice and friendly

JOHN M. on

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Since I only have 200 characters to leave a review, you can find my detailed negative review on Google. I would have stayed if I just got an apology, but that didn't happen.

Joyce K. on

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I would like to thank U Haul storage company the way I kept my goods it’s the way I found them clean to me U Haul is the best and I hop all areas are like St. Peter’s and staff have respect and kind

Allen A. on

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Professional and quick

brad f. on

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Best in class service, thank you

Steven J. on

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none

Lillian B. on

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Great customer service!!

Karen F. on

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Would definitely use U haul again and recommend to friends.

linda b. on

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All employees were very nice and answered all my questions. Helped me to get just the right storage unit for my needs.

luz r. on

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This is the second time using your facility. This place is clean and accessible! Staff has always been helpful. I recommend this U-Haul facility if anyone ask.

john j. on

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Everyone was very professional and friendly .

Helene H. on

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Every single time I went into the store to talk to someone, they were in the back smoking, eating, or joking around. I just had to sit there and wait for them to see me through the window. Annoying!

Ian D. on

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Helpful, friendly service. Unit was clean and in good condition.

GARY L. on

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I thought everything was great except that you have not stopped billing my credit card. Please remove the $150 from your last billing by refunding it to my American Express Card.

Terri W. on

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Everyone was always very helpful.

Gina B. on

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Staff is knowledgeable and friendly. Facility is always very clean, no bugs or mice.

Joy M. on

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Everyone was always friendly

Cheryl W. on

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It was very clean and a good experience.

Christian M. on

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Very easy process

BRENDA M. on

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Great place

Brian M. on

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Brittany & her team are professionals! Everyone was pleasant and helpful every time I needed something. They all seemed to work great as a team and I could tell they take pride in their work. Thanks!

kyle b. on

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Great place ! Have used them many times..

John W. on

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The whole staff was very friendly and accommodating! Would definitely use this location again if I ever need storage or to rent a truck!

RYAN Z. on

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Facility was very well maintained, staff was genuinely friendly; even the bathrooms were super nice. Honestly a positive experience and well worth the cost. 10/10 - would recommend

Trudy M. on

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Had trouble with access at the beginning, had to call to get access after hours. That was a hassle.

David M. on

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Very impressed with the professional, friendly staff! Chantel and her partner, Amber, were awesome to deal with. Chantel even located a missing item for us that I was able to pick up at your location

MICHAEL B. on

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Harold M. on

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Everything went very smooth. From booking it online to your person showing us how to get into the building and then taking us to the unit, very well done!

James S. on

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Great experience thanks for all that you did

Ron D. on

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Everything went well

Katherine B. on

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The ubox delivery drivers were awesome

aline r. on

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I did not go personally to the storage facility. However, my 2 UBoxes arrived on time and in good condition, as did their contents. I will definitely use them again and will recommend them to others

Mark J. on

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Brittany and her staff were great working with us when we needed a change in our storage unit. We really appreciated the use of their carts which helped getting things on and off the truck.

Jane C. on

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Very convenient,well managed & clean. Took the stress off my move.

Drusilla C. on

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My unit was invested with some kind of insect

DEBRA D. on

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Regular Storage Facilities.

Jason M. on

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Great to work with

gloria l. on

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Very helpful, v good customer service.

David D. on

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Awesome

jeremy m. on

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Rented the u-boxes. The ladies who came and delivered them were friendly and very helpful. They came and picked them up and deliver them to my new address as expected. They were great to work with.