Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I enjoyed having a storage at U-Haul moving and storage
Roosevelt P.
|
Overall Experience
Rating:
4.0
Used after hours drop off. There could be better direction on where to leave the vehicle.
Adam L.
Rating:
5.0
Nothing! The gentleman that processed the rental even had the A/C on for me. Excellent service. Great experience!
gerri D.
Rating:
5.0
Customer service was friendly and helpful. Renting a trailer has never been easier and smoother. Great location and will definitely rent again from here.
Meagan B.
Rating:
5.0
Excellent, knowledgeable associates
James D.
Rating:
5.0
Lady at the counter was great
She is a valuable member of your team.
Timothy B.
Rating:
5.0
Give the franchisees/employees a raise! I have moved with U-Haul a few times and every time I am impressed with the professionalism and willingness to help out from the staff. Those I've worked with are stand up folks with a good attitude - keep them happy, because they are the reason I (and likely many others) keep coming back.
Matt H.
Rating:
5.0
Customer did not leave a comment.
MAUREEN F.
|
Overall Experience
Rating:
5.0
Everything was as expected and perfect
Ryan A.
Rating:
5.0
Great experience
Mike A.
Rating:
5.0
I've had nothing but great experiences with this location and will continue to do business with you. Thank you for all you have done for me so far
James M.
Rating:
4.0
Customer did not leave a comment.
Ifeanyi U.
Rating:
5.0
Customer did not leave a comment.
Marilyn A.
Rating:
3.0
I originally booked a U-HAUL at a certain location upon calling to verify the pick up the Customer Service person told me my reservation was not valid at my original location and had been switched to another location further from my original pick up location!
Kelly S.
Rating:
5.0
Everyone was friendly. Very easy to move my stuff out with no problems.
CHRISTINE K.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jewel W.
Rating:
5.0
Taylor and Scott were friendly and very helpful. Very good experience with our first time rental at this location.
Marianne Q.
Rating:
3.0
Was stressing out Friday when picking up key I had to replace for the cargo van and had several things on my mind of all I had to do as I was getting ready for a big 2 day event to sell my items at. White heavy set guy w beard n glasses was rude n snapped that he wasn't going to be able to help me when I said I couldn't remember everything he was saying to do to activate the key. The other male employee a nice African American nicely said I could call to get help in getting the key activated for the cargo van. Mr beard got an attitude w me after I told him the way he handled his response was rude n the way his co-worker handled it was right. Plus if your that miserable in your job there are other places that are hiring that you don't have to deal In customer service. I'm not asking to be sugar coated but a nasty attitude is never necessary especially when all I'm trying to do is get my day going.
Young lady (short hair w tattoos) was friendly & upbeat.
Meghann B.
Rating:
5.0
All great, very helpful.
Maryellen P.
Rating:
4.0
Parking availability and layout is very poor. Parking access on side of business is sometimes blocked by customers returning equipment or other reasons. Parking in front is limited (handicapped parking cannot be used) by customers doing business and some parking up front is not safe because it approaches another business with parking perpendicular to U-Haul parking. In short, for a major location of this size, there is too little parking in part because the lot is full of trucks, trailers, and propane filling station (which also restricts access to the front of store due to customer volume)
Daniel S.
Rating:
5.0
Customer did not leave a comment.
Amy S.
Rating:
5.0
Customer did not leave a comment.
erin j.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mike S.
Rating:
5.0
Customer did not leave a comment.
Megan C.
Rating:
5.0
It was inconvenient to have to go so far from my home in Belleville Illinois.
randall B.
Rating:
5.0
Customer did not leave a comment.
Elizabeth W.
Rating:
5.0
Customer did not leave a comment.
Leah A.
Rating:
5.0
Customer did not leave a comment.
Cathy S.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
eldis s.
|
Overall Experience
Rating:
5.0
Very clean pick up...I chose to use a live person to assist. She was helpful.
David G G.
Rating:
5.0
Customer did not leave a comment.
Holly M.
Rating:
5.0
I rented same size trailer about 2 months ago and this rental was twice as high as the one before. I understand inflation and the nature of our times but I feel that the cost was quite e extreme. Feel taken advantage of.
LAWRENCE F.
Rating:
5.0
Drop off was easy
Linda B.
Rating:
5.0
Customer did not leave a comment.
Denise C.
Rating:
5.0
Good product, great staff. Highly recommended!!
Matthew K.
Rating:
5.0
Customer did not leave a comment.
Thomas P.
Rating:
1.0
This was NOT my drop. This location is where I had to go to get tail light fixed.
NOW I will rate the drop location, at 8552 Huffine Lane, Bozeman MT.
Minimal signs to ID as Uhaul. A muddy mess of a lot. No help to unload. Thankfully, I had a tarp to lay on mud ground to get to chains . Finally guy showed up and he was polite and courteous.
Michael C.
Rating:
4.0
Customer did not leave a comment.
Tommy S.
Rating:
5.0
Prompt, friendly and knowledgeable staff made the rental quick and easy.
ROBERT K.
Rating:
3.0
Customer did not leave a comment.
Leo U.
Rating:
5.0
The staff was awesome and quick. The facility was clean and nice. I'd send anyone needing U Haul services to this great place.
Jason C.
Rating:
4.0
Great experience. Friendly staff.
Harvey O.
Rating:
4.0
Customer did not leave a comment.
David M.
Rating:
5.0
Customer did not leave a comment.
Maryellen P.
Rating:
5.0
Get better customer service because that department is beyond rude and unknowledgeable to company information. Very dissatisfied with them, but luckily the employees at this lagoon are super friendly and know their stuff.
davis S.
Rating:
5.0
Customer did not leave a comment.
Timothy K.
Rating:
5.0
Nothing, all went well
james C.
Rating:
5.0
Customer did not leave a comment.
Jude L.
Rating:
5.0
Customer did not leave a comment.
QUIWONYEN H.
Rating:
4.0
Lot crowded, barley room to turn 26 ft truck around
Jonathon S.
Rating:
5.0
Customer did not leave a comment.
Kevin H.
Rating:
5.0
I received a text from the “traffic†division. I was attending my daughters graduation. By the time I noticed the text, and called them back, they were closed. I called the 800 number and was told I could use the 24 hour drop off. Everything worked out great
Steve L.
Rating:
5.0
Always a great experience when I rent from u-haul at this location.
John T.
Rating:
5.0
Customer did not leave a comment.
charles L.
Rating:
2.0
Pays little to no attention to the customer. Came to return a trailer and had two employees just walk past and waited 20 minutes before giving up, unhooked the trailer, and leaving it. Employees here should be replaced or risk losing future business.
Alex R.
Rating:
5.0
Customer did not leave a comment.
Julie M.
Rating:
5.0
Customer did not leave a comment.
LAUREN G.
Rating:
5.0
Customer did not leave a comment.
Cynthia O.
Rating:
5.0
Customer did not leave a comment.
Jerry C.
Rating:
5.0
Customer did not leave a comment.
LARENDA J.
Rating:
5.0
Customer did not leave a comment.
Melanie S.
Rating:
5.0
Customer did not leave a comment.
Marcimiliana G.
Rating:
5.0
Working with the customer rep at this location was great. Very helpful. Initially attempted to use the 24/7 app but didn't have too much luck with it. I'd recommend going in to talk in person with the customer service rep instead of using the app on the phone.
Eric K.
Rating:
4.0
Customer did not leave a comment.
George W.
Rating:
4.0
Customer did not leave a comment.
Richard S.
Rating:
5.0
Customer did not leave a comment.
Kristin Q.
Rating:
5.0
Customer did not leave a comment.
Ashley P.
Rating:
5.0
Customer did not leave a comment.
Gregory R.
Rating:
5.0
Could not do a better job. They were fast, friendly and gave me good information when I called to reserve a truck. This is why I only go to this location.
Leslie N.
Rating:
5.0
Customer did not leave a comment.
Christine L.
Rating:
5.0
Customer did not leave a comment.
Matthew S.
Rating:
5.0
Customer did not leave a comment.
Douglas K.
Rating:
1.0
The employees wrote down the incorrect mileage when I picked up the truck. I only went 30 miles, and they charged me for 96! Basically I got skrewed out of almost $70 bucks because the employee messed up. Unbelievable.
Kevin C.
Rating:
5.0
Customer did not leave a comment.
Christina F.
Rating:
5.0
Customer did not leave a comment.
James W.
Rating:
5.0
Nothing comes to mind. Always fast, friendly, and efficient. Keep it up!
David G.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER C.
Rating:
5.0
Customer did not leave a comment.
Bret K.
Rating:
5.0
Staff went out of their way to get me setup quickly and returned quickly.
Robert B.
Rating:
3.0
My 24/7 reservation was canceled before I arrived even though I went online to confirm. My truck wasn't ready and I ended up getting a different truck, but I was late getting to meet people waiting for me at the house, and finally….. I was overcharged and not compensated AT ALL for this. Disheartening to say the least.
Stacy B.
Rating:
5.0
Lot was a bit crowded where we picked up the trailer. Find a few more inches to pull through
Nick M.
Rating:
5.0
Customer did not leave a comment.
Elaine I.
Rating:
5.0
The St. Peter's MO team was professional, had a very clean and inviting location, and an enormous inventory of trucks. My check oil light turned on while I was driving to return the truck. They were on it as soon as I told them. They also made the return process very quick and easy. Really impressive job.
John B.
Rating:
5.0
Customer did not leave a comment.
Johan E.
Rating:
3.0
Truck leaked fluid all over both house driveways and made a BIG MESS. Then after leaking fluid and not knowing it, tires rolled through it and spread it over the driveway even more!!!
John P.
Rating:
5.0
Customer did not leave a comment.
Terri P.
Rating:
1.0
When a customer calls the location about a discrepancy, it would be nice if the manager called back
Jeffrey L.
Rating:
5.0
Service was great.
Erniece B.
Rating:
5.0
Your automated phone system is hard to get through.
Deborah Y.
Rating:
5.0
Customer did not leave a comment.
Anthony H.
Rating:
5.0
Customer did not leave a comment.
Paul H.
Rating:
5.0
Everything was perfect
Mark W.
Rating:
5.0
Easiest drop off and nice personnel.
Joshua T.
Rating:
5.0
Customer did not leave a comment.
Michelle H.
Rating:
5.0
Exception service and professional attention by Drew and Taylor team members.
Bonita V.
Rating:
4.0
I really can't say anything off hand my experience was good
ed M.
Rating:
4.0
Customer did not leave a comment.
Matthew R.
Rating:
5.0
Customer did not leave a comment.
Mark F.
Rating:
5.0
Customer did not leave a comment.
Maria R.
Rating:
5.0
Customer did not leave a comment.
Edward T.
Rating:
5.0
Customer did not leave a comment.
Juan R.
Rating:
5.0
I have rented here numerous times over the years. the equipment is always in good shape and the staff is always very knowledgable and capable.
kelley F.
Rating:
5.0
Improve? Nothing. I had to keep the trailer I rented longer than expected. The rep said I could bring it back after 7 (dropped it off around 7:50) and drop it off and avoid an extra charge. This was very helpful and saved me 33$. I will use uhaul again because of this fair deal. Thanks again
Richard S.
Rating:
5.0
Customer did not leave a comment.
PAUL S.
Rating:
5.0
Customer did not leave a comment.
Ron H.
Rating:
5.0
Customer did not leave a comment.
Mike T.
|
Overall Experience
Rating:
5.0
The process of renting a truck and adding a storage unit was seamless.
Denise H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
REBECCA L.
|
Overall Experience
Rating:
5.0
Thank you
GLENDA T.
|
Overall Experience
Rating:
5.0
General manager was great
Edward A.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kirby E.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAM L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nathaniel H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nathaniel H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aronica T.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOHN S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel W.
|
Overall Experience
Rating:
4.0
Was about to contact mng. after hours, when needed to.
ladonna b.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHEN G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALBERT S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
timothy k.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carol K.
|
Online Move In
Rating:
5.0
The staff were great and so helpful. I've rented storage there and vehicles and I've always had the best experience.
jon b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lawrence L.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Geena S.
|
Overall Experience
Rating:
5.0
I've had 2 good experiences so far at U-Haul. I bought boxes online and then picked them up with no waiting. Andrew was very helpful when I rented a storage room. He explained everything and even walked us to the storage unit explaining all the safety/security features at this facility. This gave me peace of mind about leaving my possessions.
Sharon G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Harold O.
|
Overall Experience
Rating:
5.0
That drew guy, he’s pretty alright in my book I guess.
nicholas T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Martin R.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
alice b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHARON Y.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Keith B.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
aaron S.
|
First Impressions
Rating:
5.0
This was an amazing facility with some amazing workers and it from the time I brought my first piece of equipment there till the time I checked out, they were all about the customer service. It was amazing! I had never experienced anything like it especially when you've heard other things from other people about other storage places. I truly want to thank the workers here and the owners here and the manager here too. You guys are all something quite special! Thank you for working with me
Demarcus T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wallys A.
|
Overall Experience
Rating:
5.0
I will use again if the need arises.
Richard R.
|
Overall Experience
Rating:
5.0
12 years of great storage and service.
RONALD T.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jaren R.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Donna S R.
|
First Impressions
Rating:
4.0
Just started, but so far so good
Tiffany H.
|
Online Move In
Rating:
5.0
Staff is very friendly and helpful. Finding my unit was easy.
Kaltrina F.
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Joseph F.
|
Overall Experience
Rating:
5.0
So far, everything is great! Thanks
Hyacinth S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Duane H.
|
Overall Experience
Rating:
5.0
Todo muy bien.
PABLO S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tara C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tara C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carla C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dennis R.
|
Overall Experience
Rating:
4.0
Appears staff is too lazy that you have to take a picture of clean unit and have to bring it to them. Light wouldn't come on in hallway. Very inconvenient,but would come back
allison j.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICK M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wallys A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
john n.
|
Overall Experience
Rating:
5.0
Great staff! Love this U haul.
Deedra S.
|
First Impressions
Rating:
5.0
Easy access, all person helpful
Wayne M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dawn L.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brenda M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Harold O.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
brian o.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheryl S.
|
First Impressions
Rating:
1.0
Over priced and the employees were hit and miss
KIEANNA B.
|
Overall Experience
Rating:
4.0
It was difficult to get ahold of someone to help us properly drop off the trailer.
Kurtis O.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Katrina F.
|
First Impressions
Rating:
1.0
The Rv storage doent worth the price they charge , $65 monthly for a open storage , somebody can steal the trailer easily and just one camera for that part of the storage
Fernando C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
larry f.
|
Overall Experience
Rating:
5.0
always clean an always helpful
Samuel R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nathan M.
|
First Impressions
Rating:
5.0
All employees super helpful, professional. If we need storage again we will use.
Kenneth P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mike T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pamela H.
|
First Impressions
Rating:
4.0
I’ve used U-Haul storage for over 10 years. Several locations. Along with their trucks, and other items they sell. Bought boxes, and hitches. Never had any problems. Always clean. Highly recommend them.
Mario B.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
larry f.
|
First Impressions
Rating:
5.0
Great people that work here
BARBARA G.
|
First Impressions
Rating:
5.0
We are going through a moving process, need a truck and somewhere for storage. Moving is not a fun process, the professional and friendly staff takes so much stress out of this. Well done, first class.
Roger A.
|
First Impressions
Rating:
3.0
I asked for a 12 x12 storage there wasn’t any available, so they gave me 2 6/6 and they were all the way on 3 red floor and 4 units from another it was very hard to put my new large couch into one of the storages which now there are scratches and tears all over my brand new couch!!!
Tina E.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gregory g.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RON H.
|
Overall Experience
Rating:
5.0
Your team there initiates helpfulness. When we walk in the door you treat you with fun respect and work to give us what we want but ask questions to help get to what we really need. If we want a 15 foot truck but really need a 10 footer, you asked questions and were quick to try to understand our problem. We are doing a self move you have made the move and all the logistics around the move much easier. We've have 3 separate transactions with you in the past month (2 trucks and a storage unit) and every time my wife and I have said we are glad we used u-haul and we are glad we used this u-haul team. We will do 2 more transactions tomorrow (a pickup truck and a bike rack) and then I think we will be moved. Your prices are the best we found and your service is top rate.
CHRIS A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emily P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
heather c.
|
Overall Experience
Rating:
5.0
Excellent assistance in how to access storage facility, where to park, where the carts are located, where the elevator is, and how to turn in equipment after hours. Map was very helpful.
Wayne M.
|
First Impressions
Rating:
5.0
I have stored at this location for the past 15 months. The manager at the time was okay, nothing special, very much a doing her job type of person, nothing more.
At some point she had left and the present staff is now much more pleasant. They go out of their way to help you and are much more personable.
They moved me into a much more convenient locker on the first floor right near the entrance at double the size I originally had and get this, for only $6.00 more per month! Say What?!? I was almost a little sad to leave because of the great way that I was treated and the amazing deal and location that I had.
I could not recommend this location any more for anyone with storage needs, this is your go-to place, bar none.
ROBERT A.
|
Overall Experience
Rating:
5.0
Everyone and everything exceeded my expectations
lisa t.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lonnie H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheryl B.
|
Overall Experience
Rating:
5.0
Very clean!
luz r.
|
First Impressions
Rating:
5.0
Good experience.
SCOTT D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
renee b.
|
Overall Experience
Rating:
5.0
A "Cadillac" of storage units. A great experience all around!