Customer Reviews for U-Haul Moving & Storage of Saint Peters

4,030 reviews

3990 N Service Rd   Saint Peters, MO 63301
(I-70 N Service Rd @ Cave Springs Rd NW corner of intersection)

(636) 946-1563

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(636) 946-1563

3990 N Service Rd
Saint Peters, MO 63301
(I-70 N Service Rd @ Cave Springs Rd NW corner of intersection)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Emily K. 
Rating:
3.0

Make sure the equipment is road-worthy before renting it out.

William P. 
Rating:
4.0

Electronic sign in could be made easier. Online help people very good!

greg B. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
5.0

Customer did not leave a comment.

Erik B. 
Rating:
4.0

Customer did not leave a comment.

Norman S. 
Rating:
5.0

The drivers seat wasn't made for a long trip! My butt and back were both hurting, had to stop more than I wanted. Other than that, was a good trip.

Mark S. 
Rating:
5.0

This location has always been my favorite to use! They are always helpful, friendly and always has everything I need! Highly highly recommend!!

Angel J.  |  Overall Experience 
Rating:
5.0

Hire more rental agents like the young man who helped me. Sorry, can't remember his name. I DO REMEMBER his personable manner, helpfulness and politeness. Outstanding experience b/c of him. Love the self serve drop off also. Uhaul needs to update its drop off locations in the computer. My local one wasn't listed but the young man googled it and put in the closest locations, saving me precious time and money. Help him help me, update your database!

april G. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Tracy B. 
Rating:
5.0

The only issue I had was I was doing the self checkout and the van was not where it said it was. Once I finally found it, it was blocked in by another van. Luckily someone was there to move it for me.

Doug T. 
Rating:
5.0

Fantastic experience from start to finish!

Marc H. 
Rating:
5.0

Nothing that comes to mind. I will say that the gentleman who made my reservation and the gentleman who helped me on pick up day were both phenomenal. Really informative and answered every question I had in a detailed manner. Pretty much they were badass. Give them some recognition like a lunch! Well deserved!

Steven L. 
Rating:
4.0

Service provided was very good. Location with very busy, and had to wait a while in line.

debra G. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

The young man at the counter was very knowledgeable, respectful, courteous and had a Great attitude.

MARLA M. 
Rating:
5.0

Customer did not leave a comment.

karen T. 
Rating:
5.0

Everything was perfect. Thank you.

Chuck M. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

CECIL D. 
Rating:
4.0

Customer did not leave a comment.

Carson Y. 
Rating:
5.0

Customer did not leave a comment.

Keith G. 
Rating:
5.0

Customer did not leave a comment.

DAVE R. 
Rating:
5.0

Everyone was very friendly and helpful.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Lowell K. 
Rating:
5.0

Customer did not leave a comment.

Joyce R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAMERON D. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

The staff was excellent, check-in and check-out process was efficient and painless, and the trailer worked out perfectly for our needs.

Dave R. 
Rating:
2.0

Their employee never entered into the computer that I returned the trailer, and I started getting phone calls they were going to charge me extra I'd not returned. After arguing for way too long they were able to walk their lot and see that it was in fact already returned. This was pure laziness on their part, and should have been completely avoided.

Alex R. 
Rating:
5.0

Customer did not leave a comment.

Sherrie S. 
Rating:
5.0

Very courteous & professional

BOBBY B. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
3.0

18 hour trip and the truck had no AC. Called Uhaul and was told could swap to another truck. Mind you, the 26' was fully loaded. 18 hours in 85-92 degree temps was no fun.

Robert B. 
Rating:
3.0

The truck I received was horrible. It was very well dented up and and the steering was super sloppy and worn out as well as having clunks in the drivetrain. The truck should have been retired years ago or at least maintained. It was very obvious the truck has not been mechanically maintained.

Steve H. 
Rating:
5.0

Fast and easy drop off. Person was very nice.

Stephen H. 
Rating:
5.0

I was very satisfied with the service provided at this St. Peter's location. The employees I had the pleasure to work with were both professional and very knowledgeable. A fantastic experience!

Kirk Z. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
4.0

I think Jess helped with my in person reservation and Drew was there when I picked up the dolly, both were very professional.

john C. 
Rating:
3.0

Reservation messed up reservation not fair to hold location responsible..took 20 plus mins to fix issue..time we did not have. When you come in town from 12 hours away you need things to be in place and run smoothly. It did not reservation was messed up had to go further away to get pick up truck. Very frustrating.

Annita L. 
Rating:
5.0

Customer did not leave a comment.

Vernon M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

I rented from this location twice now. Had to rent a trailer to tow a golf cart to the shop to get repaired and then pick it up once it was completed. Both times customer service was great. Friendly and knowledgeable to assist me with everything I need it. I highly recommend this location.

Marcus C. 
Rating:
5.0

Customer did not leave a comment.

Briony F. 
Rating:
3.0

Truck was leaking due to rain on my contents.

William S. 
Rating:
5.0

The store manager was beyond amazing! Really made the whole experience a breeze, I am very thankful I chose this location for my truck rental as well as storage location!

elizabeth l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Was very disappointed that cargo van only had a half tank of gas. This wasted time and MILES to go fill it then get to house to load. I requested 7:00pm p/u but paperwork all said 6:45 even though I didn't actually get the van til after 7:00pm (and then had to get gas!). It worked out ultimately but I was concerned about the return time and that added unnecessary stress. Plus the cab reeked of smoke which gives me head ache. Also no working cruise control was tough on long drive. Overall I didn't care for this van vs previous rental. New one had very low ceiling and lots of head bump areas.

Lori N. 
Rating:
4.0

Wait time in line was a bit long.

Patricia T. 
Rating:
5.0

Customer did not leave a comment.

Camron M. 
Rating:
5.0

Customer did not leave a comment.

Michael E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
4.0

get the crecit card reader working

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Vanessa T. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

elbert h.  |  Overall Experience 
Rating:
5.0

Friendly staff always .

Derek S. 
Rating:
5.0

Great Service on the lot! Effectively in and out services.

JONATHON R. 
Rating:
1.0

I reserved a truck, an appliance dolly and two furniture dollies via the U-Haul website. My reservation completed without warning or error. Yet, when I arrived to collect my rentals, I was told "gosh, sorry, we don't actually have furniture dollies here." My move was a subsequent nightmare because I didn't have time to go on an impromptu a scavenger hunt to locate the missing equipment at another dealer, and I did actually NEED the equipment I had reserved. If the U-Haul website is unaware of actual inventories at specific locations then it shouldn't be completing reservations. Further, when a dealer receives a reservation for equipment it doesn't have on hand, SOMEONE AT THAT LOCATION SHOULD CONTACT THE CUSTOMER BEFORE THEY ARRIVE SO THEY CAN MAKE ARRANGEMENTS FOR A SUCCESSFUL MOVE. Details matter. Not only would I not recommend this location, but I would not recommend U-Haul in general because of this incident.

Wil J. 
Rating:
3.0

I ordered a dozen furniture protector pads and they were not on the truck when we arrived at our storage unit!

Carolyn I. 
Rating:
5.0

Customer did not leave a comment.

issam G. 
Rating:
3.0

Customer did not leave a comment.

ALICIA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEX M. 
Rating:
5.0

Customer did not leave a comment.

wyman F. 
Rating:
5.0

Your staff was helpful and very courteous. Your facility was always very clean.

Cathy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Great

John G. 
Rating:
5.0

Perfect!

MERLE K. 
Rating:
5.0

Customer did not leave a comment.

Ronie H. 
Rating:
5.0

Customer did not leave a comment.

brett R. 
Rating:
5.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

UHaul went above and beyond! In the process of moving, we literally found ourselves pretty much homeless for about a week between selling our condo and getting to move into our new home. People at UHaul were the kindest people we dealt with during that week. We had to rent trucks and vans two different times and also a storage facility. They made it easy and affordable. Kudos to the staff at UHaul on the service road in St. Charles, MO.

Susan G.  |  Overall Experience 
Rating:
3.0

I selected my service time online and received an email confirmation. When I showed up for my time slot the employee said the computer shouldn't have let me sign up for that time and that I'd have to reschedule. When I came back on the rescheduled day the manager wasn't really apologetic for the inconvenience. I have to ask for some kind of discount (since he clearly wasn't going to offer it) and he barely knocked anything off of the total price. Did they do the job? Yes. But I'd rather go to some place that shows a little care and consideration towards their customers.

Leah R. 
Rating:
5.0

Picking up and dropping off are both quick and easy with friendly and knowledgeable staff. I use this place a couple times a year and have always been very happy with the experience.

Dan H. 
Rating:
3.0

Customer did not leave a comment.

Linh L. 
Rating:
5.0

Customer did not leave a comment.

ByronA C. 
Rating:
5.0

Customer did not leave a comment.

Derek O. 
Rating:
4.0

Customer did not leave a comment.

MARTIN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marquise B. 
Rating:
5.0

Everyone was great to deal with. Nice group of people that work there!!

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

samuel B. 
Rating:
5.0

Great customer service. Friendly staff.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Bernard W. 
Rating:
5.0

Customer did not leave a comment.

Bernard W. 
Rating:
5.0

No problems with move it. Great experience!

Margaretta M.  |  First Impressions 
Rating:
5.0

Service was friendly and helpful. Truck was ready on time and clean. Only negative experience I had was dropping off after hours, but it's not Uhaul's fault -- so many other people had parked their trucks after hours that the entrance was almost blocked and I struggled to get the truck into the lot and get my car out.

Clark W. 
Rating:
3.0

-staff generally aloof & uninterested in assisting -with the layout of local store, there is no way to safely see someone settled behind the counter or for staff to see incoming guests - doesn’t seem safe for customer or staff -recently paid for month but cleaned out unit after 6 days; on fixed income; staff said pro-rate is only 3 days; seems unfair

MARIAN S.  |  Overall Experience 
Rating:
5.0

Nothing did a great job

Michelle B. 
Rating:
5.0

Staff was very friendly, understanding, helpful, and accomodating. Will definitely recommend to friends. Overall, a 10 out of 10!

Susan G.  |  First Impressions 
Rating:
5.0

Super helpful attendant made the experience very easy and comfortable for the truck renting newbie. Thanks for all his work on making my move a success.

Elizabeth P. 
Rating:
5.0

It was a busy Sat morning and there was a line waiting When i arrived. The 2 young people manning the desk were polite, friendly and professional. They quickly got people to their reserved trucks and cleared the line, still smiling throughout. Excellent service.

Belinda M. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
4.0

Customer did not leave a comment.

Joel M. 
Rating:
5.0

Customer did not leave a comment.

Doug W. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
4.0

Customer did not leave a comment.

Johnny M. 
Rating:
5.0

Give out free bees!. I needed a trailer we talked about size . Everything was just right. Thank You.

John L. 
Rating:
5.0

Excellent customer service

GLENN B. 
Rating:
4.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Customer did not leave a comment.

Edward A.  |  Overall Experience 
Rating:
5.0

Just keep up the good communication process you have. I was kept informed at every process of the move. Moving is stressful therefore the above is much appreciated. Staff worked with me without any difficulties. Thank you.

Doris W. 
Rating:
5.0

Customer did not leave a comment.

Lonie S. 
Rating:
5.0

Always excellent in person service or telephone call service (directly to facility).

WILLIAM B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD L. 
Rating:
5.0

Move went smooth and service w uhaul even better

Kathleen B. 
Rating:
2.0

I rented a car hauler, which the dealer installed on my truck. When I began loading the car I discovered the dealer had not tightened th hitch onto the ball. I had driven 15 miles in freeway traffic with the trailer just floating on the ball. Scary!

Dan S. 
Rating:
4.0

Customer did not leave a comment.

denise m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aaron S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debbie V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charles s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keene S.  |  First Impressions 
Rating:
5.0

I have been a customer for 11 years. Very happy

DIANE E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff N.  |  Overall Experience 
Rating:
5.0

The whole process was quick and easy.. I was pleased with the helpfulness of the staff and the ease of moving in.

Margaret O.  |  First Impressions 
Rating:
5.0

Very helpful and polite

Jacqueline S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwight H.  |  First Impressions 
Rating:
5.0

The representative was help and courteous

MARIAN S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samuel M.  |  First Impressions 
Rating:
5.0

I enjoyed having a storage at U-Haul moving and storage

Roosevelt P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAUREEN F.  |  Overall Experience 
Rating:
5.0

Everyone was friendly. Very easy to move my stuff out with no problems.

CHRISTINE K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erin j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

eldis s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike T.  |  Overall Experience 
Rating:
5.0

The process of renting a truck and adding a storage unit was seamless.

Denise H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA L.  |  Overall Experience 
Rating:
5.0

Thank you

GLENDA T.  |  Overall Experience 
Rating:
5.0

General manager was great

Edward A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kirby E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAM L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nathaniel H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nathaniel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aronica T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel W.  |  Overall Experience 
Rating:
4.0

Was about to contact mng. after hours, when needed to.

ladonna b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERT S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

timothy k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol K.  |  Online Move In 
Rating:
5.0

The staff were great and so helpful. I've rented storage there and vehicles and I've always had the best experience.

jon b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Geena S.  |  Overall Experience 
Rating:
5.0

I've had 2 good experiences so far at U-Haul. I bought boxes online and then picked them up with no waiting. Andrew was very helpful when I rented a storage room. He explained everything and even walked us to the storage unit explaining all the safety/security features at this facility. This gave me peace of mind about leaving my possessions.

Sharon G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harold O.  |  Overall Experience 
Rating:
5.0

That drew guy, he’s pretty alright in my book I guess.

nicholas T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martin R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

alice b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON Y.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Keith B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

aaron S.  |  First Impressions 
Rating:
5.0

This was an amazing facility with some amazing workers and it from the time I brought my first piece of equipment there till the time I checked out, they were all about the customer service. It was amazing! I had never experienced anything like it especially when you've heard other things from other people about other storage places. I truly want to thank the workers here and the owners here and the manager here too. You guys are all something quite special! Thank you for working with me

Demarcus T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wallys A.  |  Overall Experience 
Rating:
5.0

I will use again if the need arises.

Richard R.  |  Overall Experience 
Rating:
5.0

12 years of great storage and service.

RONALD T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jaren R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna S R.  |  First Impressions 
Rating:
4.0

Just started, but so far so good

Tiffany H.  |  Online Move In 
Rating:
5.0

Staff is very friendly and helpful. Finding my unit was easy.

Kaltrina F.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Joseph F.  |  Overall Experience 
Rating:
5.0

So far, everything is great! Thanks

Hyacinth S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Duane H.  |  Overall Experience 
Rating:
5.0

Todo muy bien.

PABLO S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tara C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis R.  |  Overall Experience 
Rating:
4.0

Appears staff is too lazy that you have to take a picture of clean unit and have to bring it to them. Light wouldn't come on in hallway. Very inconvenient,but would come back

allison j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICK M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wallys A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john n.  |  Overall Experience 
Rating:
5.0

Great staff! Love this U haul.

Deedra S.  |  First Impressions 
Rating:
5.0

Easy access, all person helpful

Wayne M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dawn L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brian o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl S.  |  First Impressions 
Rating:
1.0

Over priced and the employees were hit and miss

KIEANNA B.  |  Overall Experience 
Rating:
4.0

It was difficult to get ahold of someone to help us properly drop off the trailer.

Kurtis O.  |  Online Move In