Customer did not leave a comment.PRISCILLA H.
Customer Reviews for U-Haul Moving & Storage of Salisbury
Salisbury, MD 21801
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It would help to deodorize vehicles after smokers.VEEDETTE K.
Great customer service! Vehicle was ready upon arrival and clean. I was greeted as soon as I walked in and was helped immediately.Sharon N.
Customer did not leave a comment.eliassaint C.
Customer did not leave a comment.Stephen F.
Young man couldn’t find my reservation in the computer but he went above and beyond to get me a unit immediately.Doris P. | First Impressions
Customer did not leave a comment.LUU H.
Customer did not leave a comment.ERIC H.
Customer did not leave a comment.KYLE W.
Customer did not leave a comment.GERALD M.
The following is not the location's fault but the fault of corporate. The APP SUCKS. I entered all info during reservation and then standing out in cold had to enter much of it again and wait while they called my wife. This should all have been confirmed BEFORE I got to pick up the truck. And the choice of the app supposedly meant I didn't have to get in line? Well I still had to go in and get keys. If it's automated then this shouldn't be the case. Also you are not marketing your trucks correctly. I needed to carry 12' items. I rented a 15' truck. A truck is NOT measured by the over-the-cab part but by the bed. What you call a 15' truck is 11'8", not long enough to carry 12' items with the door shut. I will not be using UHaul again. You need to rethink your automated application process and be truthful about the size of your trucks.Kevin J.
Brenda and matt was awesome the whole 3 years that I rented my storage unit from them always helpful.Erica E. | Overall Experience
Customer did not leave a comment.Luis C.
Customer did not leave a comment.ROBERT L.
Customer did not leave a comment.Rachel T.
Customer did not leave a comment.HAROLD W.
The truck was in pretty bad shape. It was clean and I am sure that the location made sure of that. They are always well organized and helpful. However, that truck has seen better days and it either needs serious repairs or it it need to just be junked. It's not the locations fault I'm sure it looked like it had been in a terrible accident or that previous users just didn't take care of it. I will continue to use uhaul for my moving and storage needs, but you all should definitely decommision that truck.SJOCKIEA M.
Customer did not leave a comment.Dennee S.
Customer did not leave a comment.WILLIAM P.
When we decided to store some of our furniture while our house was being renovated we had some severe reservation about putting my belongings in storage. We had heard several horror stories about what had happened to other people. But our experience with your facility was great. We ended up having to keep our belongings in your facility for almost two years and in that time we were never treated with anything but professionalism and respect. When we finally were able to move our furniture out of storage and into our new space everything was as clean and dry as the day we put it into storage. Thank you and be sure that we will recommend your facility to anyone looking for long term storage.Paul M. | Overall Experience
Always helpful and friendly staff!Lauren S. | Overall Experience
Customer did not leave a comment.LAUREN S.
It started to rain after I picked up the truck on the way to my destination. When I turned on the wipers the rubber had ripped away from a large portion of both blades. In order to drive safely and prevent the blades from scratching the windshield I bought new wiper blades on my way to my destination. I was surprised that I could not be credited for the $40 purchase. Disappointing.DONALD K.
Customer did not leave a comment.JAY D.
Very friendly staff and easy to work with!CAROLYN K.
It took a long time. The process was not very streamlined. We were not able to determine a drop off location. We were given locations that were not any where near where we going even after giving the zip code. Then told we would need to call to find out where to go which was frustrating. We were going to an area we were not familiar with. it turned out it was less than a mile from our destination but time consuming to find that out.JEFFREY W.
I cannot rate the drop off location because I wasn't there.Chaka J.
Customer did not leave a comment.Mike D.
Very quick pick up and drop off. Nice people too!APRIL B.
Nicest people and best customer service I have experienced in a long while. Thanks so much to Brenda, Will, and Gabe.RICHARD R.
Customer did not leave a comment.DESIREE S.
Customer did not leave a comment.HEATHER J.
Very professional all the way roundGalen M.
Check in personnel was polite, courteous and professionalWALTER L.
Truck was old engine light on and tire pressure light it needs to be replacedWILLIAM W.
could not tell you, I have used this location twice now and have been very satisfied each time, very friendly and helpful staffGEORGE S.
No recommendations! Everything was great!Audrey C.
To continue being hospitable and accommodating to your customers, it means a lot!SHEILA C.
Customer did not leave a comment.DEREK S.
The customer service personnel particularly Brenda was on the phone complaining to a friend about personal issues. She was on her personal cell phone, and not assisting customers. When she finally got off the phone she was so rude I almost left to go to a different location. The trailer was filthy dirty, and I had to ask the tech for a broom to clean it. This location needs new management.Colin C.
Customer did not leave a comment.Shemeka S.
Staff was VERY helpful and friendly ðŸ™‚DESIREE S.
Customer did not leave a comment.Clarence G.
U haul is a great company. I've been using them for over 40 years. Your branch is Salisbury is the best in your organization. I needed a truck, they found it, I used it. I took it back. All done in 2 hours. I did buy the staff lunch. They deserve it!ROBERT O.
Quick and easy pick up and drop off!MICHAEL G.
Customer did not leave a comment.JOSEPH G.
Maybe put some oil or something on the trailer door but everything was good. Jacob was greatCOREY W.
Customer did not leave a comment.MICHAEL T.
Brenda, in the main office couldn't have been more helpful and friendly. I had a great experience with both uhaul and the storage facility.Michelle L. | Overall Experience
Customer did not leave a comment.REED C.
The drop off location was a problem. No lights or indication that there was a uhaul around. The address giving 47 coopers corner rd was not easy to locate. There was only a 2x2 uhaul sign in the road and could not find location. It was a dark lit road with no street lights. I called them 4 times and no one answered my calls or returned my calls. I left them several messages and I still have not heard back from anyone from that location. Theirs a fork in the road where the sign is and a marker that says 37 not 47. I had to leave the trailer @ 519 broadway ave at another uhaul location because they where the only one who would answer my call and helped me out. I tried calling the uhaul number and was put on hold for 45 minutes before the call got disconnected. I am not happy on how this turned out. The customer service is bad cause I can't get ahold of anyone and that coopers corner does not exist.MICHAEL D.
The staff that worked on the day I moved out went over and beyond to help me. They were the best! So friendly and helpful!christina p. | Overall Experience
Customer did not leave a comment.DAVID A.
Customer did not leave a comment.Teaira P. | Overall Experience
The trailer was in excellent condition, but it could have used a sweeping. There was debris.DAVID A.
Worked with me to get a more appropriate truck for the move, friendly and personable. Drop off was quick and easy.WILLIAM J.
Customer did not leave a comment.MELISSA B.
Customer did not leave a comment.ROBERT L.
This location has the best customer service! Thank you!Vince M. | First Impressions
Customer did not leave a comment.JEAN S.
Customer did not leave a comment.KENSON'N P.
Customer did not leave a comment.Sherrie H.
They have everthing you need.JEREMIAH H.
Salisbury Uhaul has to be your best! If you don't believe me, visit the place for yourself.ROBERT O.
Customer did not leave a comment.JOHN V.
I had reserved a storage unit when I reserved my uhaul, when I got there yesterday the employee said they were at a 100% capacity. He managed to somehow get me a space, but it was very frustrating after driving 3000 miles and thinking I wasn’t going to have a storage unit.Lauren S. | First Impressions
Customer did not leave a comment.HOWARD P.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.Neil M.
Customer did not leave a comment.JEAN S.
Customer did not leave a comment.JENNIFER B.
What a great experience - Brenda is fantastic - she took care of everything including the bunk charges that Valley Pool tried to stick me with. You can be proud of your Salisbury location - glad they are close to me if we need then.Russ G.
Customer did not leave a comment.ASHLEIGH H.
Customer did not leave a comment.DAVID R.
Brenda was an excellent employee helping us on several occasions with services and answering questions etc. Thank you for making an unpleasant move much better.KENNETH S.
Customer did not leave a comment.ROKAS R.
Customer did not leave a comment.MARGARET B. | First Impressions
They went above and beyond the call of duty to make my experience excellent! I would recommend them to a friend.John B.
Best self storage facility anywhere. Brenda keeps this facility top notch.PAT S. | First Impressions
Customer did not leave a comment.MICHELLE M.
The whole experience was awesome. The guy who took our reservation was very thorough and patient. The lady who processed is the morning of our move was very helpful. When we came back later in the day, she helped us again. Very good customer service. She relieved my anxiety and stress. Thank you.GARY G.
Nothing all was easy, quick and the crew was very helpful through the whole process.GARY G.
Customer did not leave a comment.Patrick D.
Customer did not leave a comment.Ivanessa C.
The truck had water bottles, soda bottles, and crumbled papers in the inside of the truck. And after having issues with the truck and having to take it back to the facility facility, my return was not extended as I felt it should have been.LEROY P.
Brenda is a problem solver. She listened and was able to resolve an issue. That's good customer service.Eric P.
Customer did not leave a comment.SHAWN K.
Customer did not leave a comment.HELEN T.
Customer did not leave a comment.ANDREW R.
Customer did not leave a comment.Jamie H. | First Impressions
Customer did not leave a comment.TONYATALAURA W.
I got ripped off. I went 200 miles and came back in one day and still got charged over 300 bucks. What you charging a dollar per mile plus 100 a day for the truck?CORY S.
Easy processes Friendly And helpful staffOZGUR Y.
Customer did not leave a comment.BRIAN B.
Customer did not leave a comment.ANGEL R.
Customer did not leave a comment.DENNIS P.
Customer did not leave a comment.AMANDA D.
Customer did not leave a comment.Monica P.
Customer did not leave a comment.Angela S.
Brenda the manager has the best U-Haul store in all of Maryland. I have never seen such an efficient check out check-in process. All of the employees are great at this location.CINDY M.
Excellent serviceDEBORAH W.
Customer did not leave a comment.JOERG T.
I've been using U haul for over 40 years. The center you have in Salisbury, Md. which I used has to be the best! Go look for yourself if you don't believe me. The were quite reluctant about my buying them lunch, but they well deserved it!ROBERT O.
I was not happy with the size of the truck at first and they gave me a different one and said it was no problem. They were helpful and made sure I was taken care of quickly and also they made sure to explain everything we needed to know. the man was great that helped us in the office he deserves to be told he gave us great customer service and I would tell anyone looking to rent a truck for anything to use the Salisbury U-Haul.Daniel K.
Rental and return was very quick. Equipment was clean and well maintained.KEVIN K.
Customer did not leave a comment.Cadence W.
Brenda and Matt make the experience quick and enjoyable.Steven D.
Customer did not leave a comment.MICHAEL G.
Everything was ready, staff was friendly and helpful, and the equipment in good working order. Thanks for helping my move be less stressful!CYNTHIA L.
Been here 5 times and everyone is very nice!BRETT H.
Customer did not leave a comment.FLANISHA W.
The staff was friendly and very helpful and I found the facility to be very clean.Heather F. | First Impressions
Great jobMELINDA W. | First Impressions
Customer did not leave a comment.Marianne B. | First Impressions
Brenda Cox is fantastic.....she makes it easy and even fun to do business. Thanks Brenda!James C. | First Impressions
Customer did not leave a comment.Kathleen M. | First Impressions
Brenda and Wyatt are wonderful and so helpful.Ruth W. | First Impressions
Brenda, the property Manager , rendered a very outstanding service. I personally want to thank uhaul ,for such a great employee.rochelle w. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!