Customer Reviews for U-Haul Moving & Storage of Sanford

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Sanford

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ALFRED J.
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Customer did not leave a comment.

AL J. | First Impressions |
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That place is so nicely kept I wanted to move in.

William B.
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Customer did not leave a comment.

jimmy W.
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Customer did not leave a comment.

LATIA B.
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I was charged three times on three different dates and returned the van back the same day. I have yet to receive a refund and the people in the facility were not helpful at all just told me what they couldn't do. I will never use U-haul again and will be reporting this to tye BBB as well

William K.
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Customer did not leave a comment.

HOWARD H.
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Customer did not leave a comment.

Myleciee B. | First Impressions |
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Customer did not leave a comment.

JASPER T.
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Everything was hassle free. I enjoyed the entire experience.

Jasmine M.
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Highly impressed and pleased with my first U-Haul experience. Equipment was obviously well maintained and the store was well stocked and organized. Jennifer was excellent! She was very friendly, professional, and did not mind explaining procedure and equipment usage. She truly went above and beyond in the simplest ways and it was definitely appreciated.

Coleen L. | First Impressions |
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Very clean and pleasant staff

MALISA M.
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Truck and trailer were not “checked in” as having been returned on the day we returned them but rather entered into their system as returned the following morning after we contacted UHaul customer service. Mileage was incorrectly keyed upon their check-in process and our credit card was in turn charged for “excessive mileage”. We had to go in person for the error to be corrected given we did not take pictures of the final mileage, my husband had to explain there was no way we went over 300+ miles, they finally realized the mileage had been input incorrectly via a tying error. Truck was dropped off Monday, it is now Friday and we are still awaiting a refund of the fee charged to our card by employee error.

Jacqueline K.
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Customer did not leave a comment.

ROYWAYNE S.
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Customer did not leave a comment.

BRENDA B.
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Customer did not leave a comment.

AMY K.
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Not one employee was wearing a mask at a time when coronavirus numbers are higher than ever in this county. Completely unacceptable. Since they clearly do not care about the health and safety of customers, I will not return.

ANTHONY B.
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Great Customer Service

MATTHEW B.
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I was standing in the office for nearly 10 minutes before the service provider drove up in a uhaul pickup. Came into the store to assist me and I had to ask him if he had a mask and to put it on because he was not wearing one; he then went into the back and emerged with one shortly thereafter. He was not friendly at all and was very short. He gave me the key for the rental, and told me it was parked around back. I had to figure out how to get there. The truck was blocked in so while he was moving vehicles from the returns to the parking area he had to get the key for the truck in front of mine which took him multiple times to find the right one and move it so I could finally get on my way; wasted another 10 minutes waiting for him. I will not be using this location again for my rental needs.

ROBERT O.
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All the staff, especially the general manager were outstanding, courteous, and very professional. I don't think there is anything more to improve the U-haul services at the 2701 S. Horner Blvd., Sanford, NC location. The business hours are excellent. The ease of reservation, pickup, and drop-off in a quick and timely manner is absolutely fantastic. Your staff are very well informed, and work as one unit and customers, at least for me, I felt like that I was important, and not just a number for rental services. I will definitely rent from U-haul again. Thank you to all the staff!!!

Joseph P.
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No masks, No social distancing, Ask for an open 5x8 without ramp and get covered trailer. Returned trailer within 3 hours but get call 2 days later asking if we needed more time. Will not be back.

Dustin W.
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Customer did not leave a comment.

CAROLINE H.
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Pricing was not the same when I got to the locate as the quote on line. Then I had to walk all the way around the building to go get he truck. Once I returned it, I was chagred $9 more than when I picked it up and only went one mile over what I estimated. Not very happy with process. truck was fine and served it's purpose.

ALEASE S.
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Hand truck was old needed upgrade but still did the job.

JERRY S.
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Access for customers vehicles should be as expected next to building but, when uhaul vehicles are returned and other uhaul vehicles are around, they should not be near building. Customer vehicles can back out easily. Would be nicer if business was located on side road rather than off main strip.

Scott R.
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Customer did not leave a comment.

JANET M.
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This location is ALWAYS under staffed. We have to wait for an extremely long time while 1 person is attempting to do EVERYTHING. Please staff this location better; it is extremely busy location!

ERIC W.
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Customer did not leave a comment.

Natasha W.
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Customer did not leave a comment.

Gerald L.
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Nothing

GREGORY N.
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Customer did not leave a comment.

JAMES M.
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Customer did not leave a comment.

PAMELA S.
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Don't over charge them

Bobbie R.
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No one is wearing a mask; you had to walk all the way around the building to get the truck with very little direction from the agent

Jimmy K. | Overall Experience |
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There was rap feces all over my furniture and drawers very nasty I as assured there would be no mice rats or roaches if I paid for the temperature controlled rooms. I have to throw away thousands of dollars of furniture

MILTON M.
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Double check trailers tire pressure. This will give your customer a piece of mind

Lisa P. | Overall Experience |
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Customer did not leave a comment.

Ed W. | Overall Experience |
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The entire staff at this Uhaul facility are excellent, helpful and friendly. The door in one of our storage units was out of its track and we couldn't open it. One of the employees helped us open it, but we couldn't close it. Had to empty it out, the same day we paid for it. The manager did provide us with a refund.

BETTY J.
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Customer did not leave a comment.

DEBRA R.
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I could not get the online system to work and the staff (no masks!) said it often doesn't. I had to hike around a very long building to get to the rental. I did that this summer in a super hot day and this time in the rain. I am looking for my rental next week from a company that accommodates parking near the vehicle or staff brings the vehicle around for me. I am torn between marking yes or no on recommending. You should have a “yes, with reservations” option.

latia B.
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I was there to return the truck at 8:50am the place was suppose to open at 9:00am no one was on site than as each car pulled up I thought that was the employee no such luck ! The guy than pulls up after 9:15am and no apology for being late just starts who's here to drop off etc never again uhaul is the worse

james K.
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Clean, lighting was good due to after dark drop felt safe

JEFFREY S.
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bring vehicles up front instead of having customers walk around large building to pu rented unit

MICHAEL F.
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We reserved online and filled out all necessary paperwork beforehand. When we arrived she wrote up the entire order and then couldn't find the keys. Then she said she didn't know how to change to a different truck and she couldn't reach anyone on the phone to ask so she cancelled the whole thing. Then she wrote up a different truck which she had keys for. Then the guy who cleans the trucks walks in and he has the keys for the original truck so she changes back to that truck. We spent more then 1/2 an hour trying to get settled. Then we went out to the truck and check for damages etc as instructed by the website. The signal was terrible and we couldn't upload any pictures. The mileage on the truck was 10,000 more then the website said. The gas said full but it was 3/4. We went back in and they said just take a picture of the dashboard. Don't worry about it and just save it on our phone pictures. They saw us outside struggling with all of it and she was outside smoking and he was just hanging out. He helped when we asked again and wrote the correct mileage and gas on our paperwork and signed it. When we brought it back about 5 hours later someone else was there and we asked her to check the truck and she said don't worry about it. Not good customer service. It was a stressful rental.

MARY D.
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Customer did not leave a comment.

MICHAEL B.
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Customer did not leave a comment.

takia M.
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Customer did not leave a comment.

Thomas L.
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Customer did not leave a comment.

ROBERT B.
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Customer did not leave a comment.

Tamara K.
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Customer did not leave a comment.

GRACE D.
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Nothing

Rachel W.
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Customer did not leave a comment.

ABRAHAM N.
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Customer did not leave a comment.

RICHARD W.
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Have the vehicles in front for customers. I had to walk around the entire building and property to find my rental vehicle. Or have a runner bring the vehicle to the front at time of rental.

Stephanie T.
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Customer did not leave a comment.

DARRICK A.
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Customer did not leave a comment.

HERMAN R.
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Customer did not leave a comment.

Colby P. | First Impressions |
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Customer did not leave a comment.

MATTHEW M.
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Customer did not leave a comment.

John G.
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Nothing. Becky was great.

MARLA B.
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Very friendly and accomodating.

Richard C.
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Customer did not leave a comment.

Troy T.
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Customer did not leave a comment.

BRENDA S.
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Not over charge someone for equipment rentals and not put in false information

Connor C.
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Great service and pricing. We were happy to give them our business.

DENNIS C.
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Great location convenient and great staff

RICHARD H.
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Safety chain broken on dolly and no wiring had to hook up myself. Should of never been rented out with broken chain not safe. allowing shackle to slide off unit and almost lost it.

VENITA M.
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I was told one price and then after my return I was charged a lot more! Awful experience

MICHAEL B.
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Young lady initially wrote the contract incorrectly...when I pointed out the error a young man accomplished the task .. he was much more experienced. Printer was not working so no printed contract available. facilities very neat, clean and organized.

SHANNON C.
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Customer did not leave a comment.

Joie G.
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excellent customer service

JOIE G. | First Impressions |
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Very professional and very helpful staff. I would highly recommend.

Norman L.
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Customer did not leave a comment.

Monica W.
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Correct the mileage when asked so I don't get overcharged for miles I didn't use

EMILY W.
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Customer did not leave a comment.

DONNY E.
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Customer did not leave a comment.

Crystal M. | Overall Experience |
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Customer did not leave a comment.

Ed W.
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Customer did not leave a comment.

Larry L. | Online Move In |
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After searching for my storage locker for 15 minutes even with the map I found it to not have elevator access for the second floor as well as there was no lock inside the unit as stated in the instructions. At this time I was not able to move into the storage that was rented. I would like to be contacted by management to resolve this.

steven F.
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Customer did not leave a comment.

DEBORAH C.
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Customer did not leave a comment.

LAWRENCE M.
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Great service

JANE B. | Overall Experience |
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Customer did not leave a comment.

Steven S.
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Customer did not leave a comment.

TINA R.
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Customer did not leave a comment.

antonio B.
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Customer did not leave a comment.

Alex M.
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The young gentleman checking me in did so in a quick and thorough manner.

Brian S.
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Customer did not leave a comment.

Nora E. | First Impressions |
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Customer did not leave a comment.

francisco M.
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Customer did not leave a comment.

CHRISTINE W.
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I got to the place to use vehicle item was to big so took it right back. Should have just needed to cover gas and mileage but costs same price as using cargo for 4 hours, not good customer service. Thanks.

Jeffrey M.
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Customer did not leave a comment.

Robert T.
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Customer did not leave a comment.

Jatnier P.
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I rented a tow dolly and it wasn't there, then I wasted my time looking for a tow dolly somewhere else, and when I left the truck outside after work hours, I realized that they did not have boxes to leave the truck key, another waste of time, the next day I had to go again to give them the keys, I think more organization is needed in that place

Courtney G.
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There was no clear direction as to where the reservation was in the morning. After 15 minutes of searching the property. We found our truck reservation, but, the key was nowhere to be found. (We opted for the digital check in as our morning started very early.) So we had to -what seems like “bother” the gentleman working that morning to get the key and be on our way. Returning the rental was easy and smooth. Just pulled it in and did the check out process myself.

lisa J.
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Additional office staff would be helpful to shorten wait times for check ins and purchases.

lisa J.
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Customer did not leave a comment.

Ronald W.
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Customer did not leave a comment.

TERESA J.
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Customer did not leave a comment.

Adriana S.
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Customer did not leave a comment.

Neuiel R.
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Customer did not leave a comment.

SHARITA Y.
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None

DONNELL L.
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The gentleman that was helping my husband pick up the truck was not helpful or accommodating.

TAMMY S.
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Customer service was not great. Never received a return call. Managers kasey short were where you could see underwear. Gross! Took 30 minutes to answer phone

JILL W.
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Customer did not leave a comment.

Yalanda W.
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Just keep being nice. It goes along way

Josie C.
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Due to COVID-19 it was apparent that driving in the vehicle the interior was not sterile! Please clean and deodorize after each customer!

DENNIS S.
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The truck wasn't ready. We had to go find the truck on the lot.

JEFFREY N.
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The U-haul rep was very professional and friendly. Same guy when I rented and returned both times very helpful and courteous!

Stanley C.
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Customer did not leave a comment.

Thiago F. | First Impressions |
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There is a big deal that if you rent or lock-in a truck rental the storage is free for the 1st month (it also can be rented only month). I locked-in the truck on Aug 8th having the storage as well. Yesterday during the check-in the system was charging full cost. Needs to be reviewed.

Wayne H. | First Impressions |
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Customer did not leave a comment.

John B.
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Told me where to drop trailer and never saw his ass again

DORATHY D.
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Customer did not leave a comment.

Patricia O.
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U-Haul had a great system on how to rent the appropriate size truck to meet our needs on a shirt notice. .The staff was very friendly, helpful and knowledgeable. They made it easy for us to both rent the truck and also get a storage unit for an excellent price. I would definitely recommend them to my friends and family! Thanks again for all your help! 😎

Rebecca W. | Overall Experience |
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This facility was fantastic. Everything was very clean and secure. The staff was great and willing to help when needed.

Ed W. | First Impressions |
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Anthony was very professional and he went way above and beyond with helping us with the storage we required. He thoroughly explained everything about the storage units. The storage facility is very well maintained. I will be using his Uhaul facility for my future needs and will highly recommend it to family and friends.

Tyrone J. | First Impressions |
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Customer did not leave a comment.

Evelyn J. | Overall Experience |
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Customer did not leave a comment.

Joseph T. | First Impressions |
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Staff was extremely Friendly and helpful.

Evan P. | First Impressions |
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Customer did not leave a comment.

Laura O. | First Impressions |
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Super friendly staff! Clean facility with easy access.

Terence N. | First Impressions |
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The young lady that helped me was very kind and helpful. Made sure i was taken care of before I left and i really appreciate that.

LORI E. | Overall Experience |
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Customer did not leave a comment.

Victor V. | First Impressions |
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Customer did not leave a comment.

Terri M. | Overall Experience |
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Have knowledgeable veteran staff in your office at all times to wait on assist and help customers. It is managements responsibility to properly and thoroughly train individuals to do their job effectively In order for them to effectively thoroughly and efficiently take care of customers without delay. Please and thank you work the evening and weekends and help your employees be better the excuse I’m new is no excuse at all!

Anthony W. | Overall Experience |
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Customer did not leave a comment.

Taijah B. | Overall Experience |
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Anthoney was great his current employees not so much. You can tell where they were lacking the same knowledge and customer service as Anthoney. If he could be duplicated it would be an great experience fore everyone.

Bianca H. | First Impressions |
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Customer did not leave a comment.

Stanley C. | Overall Experience |
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Customer did not leave a comment.

Anthony W. | First Impressions |
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Caleb was very friendly and accommodating!

John W. | Overall Experience |
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Customer did not leave a comment.

Mary T. | First Impressions |
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Customer did not leave a comment.

Jennifer E. | First Impressions |
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Horrible storage unit rental in Sanford NC Staff compromised another customers privacy and experience Concord NC very unprofessional left me standing in the store alone

Avis W. | First Impressions |
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Customer did not leave a comment.

Thomas B. | Overall Experience |
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Everything was great. I only stopped renting the unit because, like a lot of people during this current crisis, I lost most of my income streams and could no longer afford the cost.

Ed H. | Overall Experience |
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Customer did not leave a comment.

Capricia C. | Overall Experience |
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Customer did not leave a comment.

Jennifer S. | Overall Experience |
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Thank you! Well maintained and great service!

Hershel T. | Overall Experience |
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Customer did not leave a comment.

Shelia C. | Overall Experience |
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Very clean and helpful..

Joseph V. | First Impressions |
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All the above are true, however the actual customer service was not friendly. Once it was our turn the gentleman behind the counter did not say good morning or even say how can I help you. He gave us a what do you want look and then no thank you or have a good day.

Nichole F. | Overall Experience |
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The turnover rate was high and lack of communication. I had tons of mouse poop through my storage unit. I started making complaints 8 months ago and nothing was ever done. I’m extremely dissatisfied with everything. I would report it to the person inside and was told a manager would contact me. I wouldn’t get a return call. I even made the complaints through customer service and they would send an email to the site manager. As per usual no return call. I paid way too much money for the terrible service from the staff and the fact that the mice had torn stuff up and pooped on my stuff. Moved everything out on 2/22/2020. At this point I will not recommend unwilling to anyone. The experience was the worst I have ever had with a storage place. Please contact me if you have questions. 919-353-4424. But I’m sure this will be not get the correct attention also.

Carie H. | Overall Experience |
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Customer did not leave a comment.

Lanesha C. | First Impressions |
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Customer did not leave a comment.

Shelia C. | First Impressions |
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Fast and courteous

James P. | Overall Experience |
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Keep up the great work and service. Thanks

Diane H. | Overall Experience |
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Excellent

Jennifer W. | Overall Experience |
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Great experience

Cathy P. | First Impressions |
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This is not Cathy and is not Cathy's email. I called yesterday and had the email removed from her rental contract. Yall people are about as stupid as they come.

LORI E. | First Impressions |
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Staff was extremely friendly and helpful on the phone as well as in person. Facility is immaculately clean.

Penny F. | First Impressions |
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Staff is very helpful, explains everything perfectly

Shelia L. | Overall Experience |
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Great service

Derrick C. | First Impressions |
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Receptionist was excellent. Units hallways are small.

Cody W. | First Impressions |
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A+ service

CINDY J. | Overall Experience |
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My only recommendation is the mattress mover that you have at your local site, to rent it to local handicap folks like myself to move local. I know you will make money..

Mike D. | First Impressions |
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Helpful and professional service.

John W. | First Impressions |
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Customer service was great.

James A. | First Impressions |
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Very easy set up , went in picked my truck up I had on reserve and rented out a temperature control unit up as well same day , and I was done

Kiona J. | Overall Experience |
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none

GLEN m. | Overall Experience |
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Thank you...

Deangelo Y. | First Impressions |
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This company is very nice with great employees and customer service. I got everything I needed thank you.

Jamie H. | First Impressions |
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Smooth transaction.

Tesha B. | First Impressions |
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Fast easy process

Anthony L. | Overall Experience |
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Our first encounter with Jamesha made our time there perfect. She was courteous professional and went over and above to help us solve our issues. She is a keeper. Thanks Jane and Anthony Littrell

CINDY J. | First Impressions |
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the folks were very nice and the storage unit we rented was real clean

Anthony L. | First Impressions |
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Jamesha was very very kind and helpful. She is a keeper!

GERARD F. | First Impressions |
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Great customer service. Very clean facility. Made a big move easy.

Evan T. | First Impressions |
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Need more employees on the the weekends. This place can get very busy!

mary lee h. | First Impressions |
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Leslie went far beyond great customer service. I phoned several times with general and specific questions and she was always courteous and professional. Wonderful representative for your company.

Terri M. | First Impressions |
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Great, and swift customer service, courteous kind, efficient, accommodating, prompt, knowledgeable, clean and organized

Marcy H. | Overall Experience |
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Maybe the double doors can be open until 10pm. And have a automatic lock system in place .

BARBARA B. | Overall Experience |
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My unit was too far from an exit.

zach m. | Overall Experience |
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Staff was lazy and non-professional both in person and on the phone. I would never recommend this place to any of my Sanford friends or family.

Mathew N. | Overall Experience |
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Very happy with my experience there. Leslie was nice and helpful even though she was the only one there. Very impressed with the speed she loaded my U-boxes, helped customers, and got me on my way.

ERIC W. | First Impressions |
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Great customer service and facilities are awesome!

LaToya L. | Overall Experience |
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Staff very friendly and was able to answer any questions I had

Amanda A. | First Impressions |
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Friendly staff was very helpful dropping off and choosing a storage unit. Would definitely use them in the future as well as recommended them to others.

Terri M. | First Impressions |
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Great efficient, knowledgeable, professional service. Great customer service and clean facility.

TYRONE H. | First Impressions |
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Great Customer Service.

angela p. | Overall Experience |
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From start to finish, customer service was very impressive

Ben H. | Overall Experience |
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I was told I had rented a climate controlled storage bin and it wasn’t and I had mold on my furniture

Kimberly S. | Overall Experience |
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Great staff & Mgr

Amanda D. | Overall Experience |
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Leslie the manager is fantastic.

mark g. | Overall Experience |
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Excellent service!

Tonia T. | Overall Experience |
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i love it

Phillip K. | Overall Experience |
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The facility and staff was wonderful.

ALICE B. | Overall Experience |
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I had an issue when first got storage unit but the Mgr took care of the problem. very clean and safe facility

Lesley W. | Overall Experience |
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My stuff was destroyed inside the unit and no help of care was given about this.

SYLVIA L. | Overall Experience |
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Facility clean and well maintained at all times while we rented. We felt secure going there.

Daniel N. | Reservation |
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Staff is friendly and very helpful. Will do business again.

robin g. | Overall Experience |
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Overall, I was very please with the service I received at this particular UHAUL facility.All personnel were extremely friendly,professional, and always available when I needed them. Thumbs up!!!

Keith S. | Overall Experience |
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Very clean and well maintained, but some of my belongings did have rodent dropping on the boxes, so there is a need for better traps probably. There was no evidence of any damage that I saw right away

ERIC F. | Overall Experience |
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Expensive compared to comparable units.

Janice A. | Overall Experience |
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Corey and his crew were outstanding and I so enjoyed doing business there. Thanks Corey

SHERRY G. | Overall Experience |
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Very nice center. Corey was a life saver. He was amazing.

DIANA W. | Overall Experience |
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The staff was excellent. Very friendly, informative and accommodating. I will certainly refer this facility and if I need storage I will be returning.

No reviews have been submitted for this location.

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