I was charged three times on three different dates and returned the van back the same day. I have yet to receive a refund and the people in the facility were not helpful at all just told me what they couldn't do. I will never use U-haul again and will be reporting this to tye BBB as well
Trailer Rental & Towing in Sanford, NC at U-Haul Moving & Storage of Sanford
Moving to or from Sanford, NC? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Sanford, NC 27330 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Sanford, NC
Cargo trailers in Sanford, NC are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of Sanford!
Utility trailers are perfect for towing large or oversize cargo in Sanford, NC 27330. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of Sanford provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Sanford, NC and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Sanford, NC online today!
Trailer and Towing Supplies
Everything was hassle free. I enjoyed the entire experience.
Highly impressed and pleased with my first U-Haul experience. Equipment was obviously well maintained and the store was well stocked and organized. Jennifer was excellent! She was very friendly, professional, and did not mind explaining procedure and equipment usage. She truly went above and beyond in the simplest ways and it was definitely appreciated.
Truck and trailer were not â€œchecked inâ€ as having been returned on the day we returned them but rather entered into their system as returned the following morning after we contacted UHaul customer service. Mileage was incorrectly keyed upon their check-in process and our credit card was in turn charged for â€œexcessive mileageâ€. We had to go in person for the error to be corrected given we did not take pictures of the final mileage, my husband had to explain there was no way we went over 300+ miles, they finally realized the mileage had been input incorrectly via a tying error. Truck was dropped off Monday, it is now Friday and we are still awaiting a refund of the fee charged to our card by employee error.
Not one employee was wearing a mask at a time when coronavirus numbers are higher than ever in this county. Completely unacceptable. Since they clearly do not care about the health and safety of customers, I will not return.
Great Customer Service
I was standing in the office for nearly 10 minutes before the service provider drove up in a uhaul pickup. Came into the store to assist me and I had to ask him if he had a mask and to put it on because he was not wearing one; he then went into the back and emerged with one shortly thereafter. He was not friendly at all and was very short. He gave me the key for the rental, and told me it was parked around back. I had to figure out how to get there. The truck was blocked in so while he was moving vehicles from the returns to the parking area he had to get the key for the truck in front of mine which took him multiple times to find the right one and move it so I could finally get on my way; wasted another 10 minutes waiting for him. I will not be using this location again for my rental needs.
All the staff, especially the general manager were outstanding, courteous, and very professional. I don't think there is anything more to improve the U-haul services at the 2701 S. Horner Blvd., Sanford, NC location. The business hours are excellent. The ease of reservation, pickup, and drop-off in a quick and timely manner is absolutely fantastic. Your staff are very well informed, and work as one unit and customers, at least for me, I felt like that I was important, and not just a number for rental services. I will definitely rent from U-haul again. Thank you to all the staff!!!
No masks, No social distancing, Ask for an open 5x8 without ramp and get covered trailer. Returned trailer within 3 hours but get call 2 days later asking if we needed more time. Will not be back.
Pricing was not the same when I got to the locate as the quote on line. Then I had to walk all the way around the building to go get he truck. Once I returned it, I was chagred $9 more than when I picked it up and only went one mile over what I estimated. Not very happy with process. truck was fine and served it's purpose.
Hand truck was old needed upgrade but still did the job.
Access for customers vehicles should be as expected next to building but, when uhaul vehicles are returned and other uhaul vehicles are around, they should not be near building. Customer vehicles can back out easily. Would be nicer if business was located on side road rather than off main strip.
This location is ALWAYS under staffed. We have to wait for an extremely long time while 1 person is attempting to do EVERYTHING. Please staff this location better; it is extremely busy location!
Don't over charge them
No one is wearing a mask; you had to walk all the way around the building to get the truck with very little direction from the agent
Double check trailers tire pressure. This will give your customer a piece of mind
I could not get the online system to work and the staff (no masks!) said it often doesn't. I had to hike around a very long building to get to the rental. I did that this summer in a super hot day and this time in the rain. I am looking for my rental next week from a company that accommodates parking near the vehicle or staff brings the vehicle around for me. I am torn between marking yes or no on recommending. You should have a â€œyes, with reservationsâ€ option.
I was there to return the truck at 8:50am the place was suppose to open at 9:00am no one was on site than as each car pulled up I thought that was the employee no such luck ! The guy than pulls up after 9:15am and no apology for being late just starts who's here to drop off etc never again uhaul is the worse
Clean, lighting was good due to after dark drop felt safe
bring vehicles up front instead of having customers walk around large building to pu rented unit
We reserved online and filled out all necessary paperwork beforehand. When we arrived she wrote up the entire order and then couldn't find the keys. Then she said she didn't know how to change to a different truck and she couldn't reach anyone on the phone to ask so she cancelled the whole thing. Then she wrote up a different truck which she had keys for. Then the guy who cleans the trucks walks in and he has the keys for the original truck so she changes back to that truck. We spent more then 1/2 an hour trying to get settled. Then we went out to the truck and check for damages etc as instructed by the website. The signal was terrible and we couldn't upload any pictures. The mileage on the truck was 10,000 more then the website said. The gas said full but it was 3/4. We went back in and they said just take a picture of the dashboard. Don't worry about it and just save it on our phone pictures. They saw us outside struggling with all of it and she was outside smoking and he was just hanging out. He helped when we asked again and wrote the correct mileage and gas on our paperwork and signed it. When we brought it back about 5 hours later someone else was there and we asked her to check the truck and she said don't worry about it. Not good customer service. It was a stressful rental.
Have the vehicles in front for customers. I had to walk around the entire building and property to find my rental vehicle. Or have a runner bring the vehicle to the front at time of rental.
Nothing. Becky was great.