Customer Reviews for U-Haul Moving & Storage of Sanford

1795 reviews

2701 S Horner Blvd   Sanford, NC 27330

(919) 842-3309

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 842-3309

2701 S Horner Blvd
Sanford, NC 27330

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Have your staff more knowledgeable about contracts and not take money and still run your card for a cash paid balance

tyrone S. 
Rating:
5.0

Customer did not leave a comment.

ANITA V. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Teresa E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HERMAN R. 
Rating:
2.0

They seem poorly managed and uninformed. My reservations are rarely available and I never receive the reservation guarantee as promised.

Christopher N. 
Rating:
4.0

Customer did not leave a comment.

RUSSELL D. 
Rating:
5.0

Customer did not leave a comment.

CARL B. 
Rating:
2.0

I and 3 others waited 20-30 minutes for an attendant to show up. We called the location and an alarm kept going off but no one could be found.

Belinda G. 
Rating:
5.0

Very fast and friendly experience!!

SHEILA B. 
Rating:
5.0

Caleb was a great help he answered all my questions and really was very knowledgeable of the storage process. His acts of kindness was top notch… perfect attitude. Got customers checked in and out in a timely fashion no waiting in long lines. After moving an packing for 7 hrs he definitely greeted me with a pleasant smile an kind acts 👍🏾 He ROCKS Sincerely Teresa Goldston

Teresa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANESSA RENEE R. 
Rating:
5.0

UHaul is the number one equipment rental company there is. The friendly staff goes beyond the scope of customer service they treat up like family.

Jesse E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WALLYS A. 
Rating:
4.0

The location of this U-Haul was great! It is right in the middle of town. It also has LOTS of property which made it easy in and out. The problem with this location is it had a lot of customers and only one person working at the desk. We waited with another couple a long time for her to help one family and neither of us got helped in 10 to 15 minutes. We ended up leaving and coming back later when we could hopefully get helped quickly. When we returned I did get immediate help. She took the key and said she'd get the milage when she went to the truck.

Laura W. 
Rating:
4.0

Customer did not leave a comment.

Deanna A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LATONIA M. 
Rating:
1.0

I picked up the truck with 3/8 tank of gas, drove 29 miles, put 5 gallons in, tank at over 1/2 when returned, then was charged for 3 gallons of gas! I called THREE times, was either told I'd get a return call or put on hold and never responded to. Trucks should be full when rented. How can you charge $5/gal when not even filled?

KEITH H. 
Rating:
5.0

You all are great because we all rely on Uhaul!

OSCAR D. 
Rating:
2.0

I have rented equipment several times from this location. EVERYTIME I have made purchases the POS, specifically the card machine, has frozen. This leads to long wait times and a generally frustrating experience when a 10-second transaction now takes upwards of 15 minutes. Please update your machines. The staff has always been nice which is the saving grace of this location.

BRADLEY R. 
Rating:
5.0

Customer did not leave a comment.

Sandra C. 
Rating:
1.0

Set the keys out for truckshare 24/7 so the customer who put their reservation for 0730 doesn't have to wait until 0900 to get the Uhaul they reserved.

Brandi G. 
Rating:
5.0

My original drop off location at 1796 Willet Rd was unacceptable. No clear guidance on where to park vehicle.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

KYLE F. 
Rating:
4.0

My card didn’t work most of the time I accessed my storage unit. This set off the alarm system

TWANA F.  |  Overall Experience 
Rating:
5.0

Great service keep doing what y'all are doing

COREY S. 
Rating:
5.0

Turn in was easy and quick

James M. 
Rating:
5.0

Customer did not leave a comment.

Claudio Andres E. 
Rating:
5.0

The personnel at this location weee all very helpful and accommodating.

Steve M. 
Rating:
3.0

Add washer fluid to the trucks/vans.

MARK C. 
Rating:
4.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Had a great experience with Sanford South Horner blvd.U- Haul!I will definitely be using this location again!

JAMES S. 
Rating:
4.0

Needed storage, walked in and within 10 minutes I was loading my equipment in a storage room that perfectly fit my needs. I have nothing but good things to say.

DAVID M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILLIP C. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
4.0

The truck had a broken windshield weather strip on top that beat against the cab of the truck while driving. The under carriage had a loud knocking noise when braking with a trailer attached. The AC was intermittent. When I asked about another truck in the parking lot I was told this was the only one that could make the trip.

FRANK L. 
Rating:
5.0

n/a

ANDREW C. 
Rating:
1.0

Location was scheduled to open at 7AM. They did not show up until 7:45. Because of this I had to pay my movers an extra hour at $110 per hour.

Jesse S. 
Rating:
5.0

Celeb Bagwell, was awesome, Katie was good as well. Casey was good too. But Mr. Celeb Bagwell knows how to shine in front of the customers. 2 years ago I had the worst experience.

MARCUS C. 
Rating:
5.0

Casey was nice and her customer service was GREAT!! Thanks again!

Jasmine J.  |  Overall Experience 
Rating:
2.0

Be sure that the drop-off location is actually up and running, and tell customers that any location in the same town is acceptable without charge.

LAURA W. 
Rating:
1.0

I am writing to inform you that I have experienced horrible customer service and order execution on my U-Box order. I paid for 3 U-Boxes (Order #26104426) to be shipped from Sanford, NC to Englewood, CO at the end of May. Two of the U-Boxes successfully made it to Colorado on 6/11/2021, which I unloaded on 6/19/2021. However, the 3rd unit (AA8418N) is still in North Carolina! This is absolutely unacceptable. I was told by Casey the GM of the Sanford, NC store that the U-Box is being shipped out via U-Haul's VIP shipping service, but this is far from a VIP process. Every day I sit on hold with U-Haul's 1800 phone number for hours, repeatedly getting dropped and having to re-explain the issue over and over again to different representatives who are never able to help me. I understand that I receive a $50/day for every day my U-Box is late. I am now demanding to be refunded immediately and in full and to speak directly to a U-BOX Manager to resolve this issue. I also am demanding daily updates of where my belongings are located until they are in my possession. Fix this now! Austin & Christina Balbin

Austin B. 
Rating:
5.0

Sanford U-Haul was great!! Outstanding Service every time!!

TINY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole B.  |  First Impressions 
Rating:
5.0

Nothing

Kwon J. 
Rating:
3.0

No ac and it was a rain storm The ride was hot,misty and miserable However the overall experience was ok

BARBARA F. 
Rating:
1.0

Missing things that we paid for and customer rep was unwilling to adjust pricing. Truck was dirty an location was a mess of trucks parked haphazardly

Leon B. 
Rating:
5.0

Customer did not leave a comment.

Edwin B.  |  Online Move In 
Rating:
4.0

The staff is great to work with. I was a little disappointed, that they didn't have any furniture dollies available.

PAUL H. 
Rating:
4.0

The back of truck smelled like horse poop and there were large roach like bugs. Inside of cab smelled strongly of cigarette smoke. Other than those, it drove well and was comfortable

AMY D. 
Rating:
4.0

Customer did not leave a comment.

Brett M. 
Rating:
4.0

Customer did not leave a comment.

Bruno M. 
Rating:
5.0

Customer did not leave a comment.

DJORY E. 
Rating:
5.0

Customer did not leave a comment.

Antonio S.  |  First Impressions 
Rating:
3.0

Computer system needs updating. Was given 2 units that were supposed to be available but both had red tags stating they were locked due to non payment. So they weren’t really available. Now I have no storage unit for upcoming move.

Kiona J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DUSTIN W. 
Rating:
5.0

Customer did not leave a comment.

BRENDA N.  |  First Impressions 
Rating:
5.0

Everyone was great and helpful. Easy return. Thank you

CHERYL E. 
Rating:
3.0

Have paper receipts available

Marilyn B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
3.0

Company needs to make a change to rental of furniture pads and dollys. Needs to change to being able to rent on an one way rental.

Daniel M. 
Rating:
5.0

Casey and Neil were very helpful and friendly. The facility was clean and being able to use the carts while unloading was very nice.

Teresa E.  |  First Impressions 
Rating:
5.0

Casey and Neil were extremely helpful and friendly. I was able to store my belongings, make necessary purchases, and return the equipment all at one location. Questions were promptly and professionally answered.

STEPHEN M. 
Rating:
5.0

I use Uhaul for all my moving needs. Very friendly staff at the Sanford, NC location and very professional.

LaDonna B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terry H.  |  Overall Experience 
Rating:
5.0

Great people, eager to help

Frank M. 
Rating:
4.0

Customer did not leave a comment.

RONNIE J. 
Rating:
4.0

The inside of the trailer was nasty. I had to get a blower to blow all of the dirt out of it. Probably about 2 cups worth of dirt on the floor

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Overall the location was clean. My unit had oil leaking from the adjacent unit. The manager gave me a pack of furniture pads to cover the spill. It worked. The outside of the building has trash all around. The outside space could be maintained better. Otherwise satisfied.

Amy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE B. 
Rating:
5.0

Customer did not leave a comment.

Amy M.  |  Overall Experience 
Rating:
5.0

Friendly staff. clean facility.

Bob A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

FRANK M. 
Rating:
4.0

I didn't get a receipt due to printer or other issues and having a hard time finding it in my Email.

Ronnie J. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

LOUIS W. 
Rating:
5.0

No additional comment needed

Torrie P.  |  First Impressions 
Rating:
5.0

Casey was absolutely awesome! Very friendly and the process was quick and smooth. My husband and I only needed a unit for a few months, no problem they were on it!

Claudia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA G.  |  First Impressions 
Rating:
3.0

Drop off was VERY simple. Just drove up to marked location & dropped off truck.

JILL A. 
Rating:
5.0

The staff was friendly and very understanding and they met all our need.

Charles B.  |  Overall Experience 
Rating:
5.0

Casey and her colleagues were cordial, efficient and welcoming. I always felt they were operating in my best interests with their recommendations. I would definitely recommend U-Haul to my friends for their moving needs.

GERALD T. 
Rating:
5.0

Customer did not leave a comment.

Danyiel Marie S.  |  First Impressions 
Rating:
4.0

The issue I have is with U-Haul the company and not the U-Haul in Sanford, NC. You should not call the customer 15 minutes before pickup and tell them that the truck is not available, and that there are no trucks available within 50 miles of your location. I had scheduled the pickup a week in advance, which should have been plenty of time to have a Truck at this location. This is just poor customer service.

ERICLEE R. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS C. 
Rating:
4.0

While it was memorial day, I wish the website would not have allowed me to have a pick up location that was not open on the day I needed the u-haul. My u-haul pick up location was changed without my consent to a location 30 minutes away. That was inconvenient for me.

AMANDA R. 
Rating:
5.0

Very satisfied with service

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

Gerald C. 
Rating:
5.0

Customer did not leave a comment.

DERRICK P. 
Rating:
1.0

I'm grateful to have storage that fits my needs. Finding dead roaches was not instilling confidence in how much they take pride in cleaning. The outside bays have so much trash and glass, there's others obvious garbage in the area for recycling of others things which everything in that area is garbage dirty and probably attracting more bugs and worse maybe rodents. I also didn't get my deposit returned to me seemed this is the second place in a month that's done this. I still haven't gotten my deposit from the facility I dropped a uhaul trailer at in Medford Oregon! Plus, the trailer I contacted for in Medford to come to NC ended up with a flat and the tire expert told me that Uhaul should've never allowed that trailer out of the parking lot, let alone travel the distance I had to. Now Uhaul owes me $120.00 that I'm sure I'll never see. Uhaul used to be on top of their game 100% and there's no excuse for the decline in all areas if customer satisfaction. I think it's time for me to look into other options if this is the new normal for all Uhaul locations because I've dealt with nothing but worse service since I left the Uhaul in Charlotte earlier this year. I'm very disappointed!

Michele C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christina S. 
Rating:
4.0

I need to access the storage after hours and couldn’t ! Disliked that.

Destiny K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachel W.  |  Overall Experience 
Rating:
5.0

Fantastic staff and outstanding service

RICHARD V. 
Rating:
5.0

Great service at both pickup and return

Quint P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

BETZAIDA k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

Andy F. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY C. 
Rating:
5.0

Very friendly and helpful employee at the desk. The guy with dreads on top hair style. Sorry i did not get his name. Very customer friendly You really do no see this type of service anymore. Thank you.

ANITA W. 
Rating:
5.0

Customer Service guy was awesome!!! All of them were nice though.

Reginald S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD S.  |  First Impressions 
Rating:
4.0

The manager, Casey, went above and beyond for the customer

Edward D.  |  Overall Experience 
Rating:
4.0

Only concerns were staff losing truck / storage reservations and alarms going off continuously while moving in the storage facility.

William B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonya C.  |  Online Move In 
Rating:
1.0

There was a discrepancy in the mileage assigned to the vehicle when I picked it up. It was some 200 miles higher in the vehicle then listed on the contract. So I was inappropriately charged for mileage that I did not drive. I had the vehicle a little over three hours. There was no way physically I could drive the truck over 200 miles and return in three hours. I will attempt to get this corrected at the U-Haul location this morning. Otherwise my credit card company will treat the additional $82.62 charge as a fraudulent charge.

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

DION E. 
Rating:
5.0

Friendly workers, and very helpful. Especially the light skin guy with the dreads.

Victoria C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Awesome group of people with a wonderful attitude. Easiest part of the trip by far. God bless Casey and Kaitlin!

Dawn S. 
Rating:
5.0

What could have been a horrible moving experience, was made pleasant due to the resourcefulness of manager, Casey Griffins. I believe that Casey is an asset to the organization because of: high level of professionalism, ability to diffuse situations, caringness, humility, and just being a genuine human being. I hope that Casey will one day be afforded the opportunity, to positively impact staff throughout her region.

MAXINE H.  |  First Impressions 
Rating:
5.0

You have an asset in manager Casey Griffins. Casey could train staff throughout the region on the ability to diffuse situations, how to be resourceful and professional regardless of the situation is. Thank you Casey for changing what could have being a horrible experience into a pleasant one.

MAXINE H. 
Rating:
5.0

Friendly staff, well maintained equipment. I would rent from U-Haul again!

ROBERT M. 
Rating:
3.0

The inside of the truck was not clean and the windshield was very dirty i had to scrub the stuff off of it.

LORI S. 
Rating:
4.0

Customer did not leave a comment.

Trevor H. 
Rating:
5.0

Hands down the best u-haul experiences with this location. Staff responsiveness and attitude is very customer friendly. They are informed, energetic, and helpful with every aspect of their service.

DONNA B. 
Rating:
5.0

Contactless loved it

Aurthur B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERICA S. 
Rating:
5.0

Customer did not leave a comment.

JANET S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M.  |  First Impressions 
Rating:
1.0

Sanford, NC was late on delivering my pods one day and they were late by almost a week on picking them up.

Ursula Y. 
Rating:
1.0

To Whom It May Concern, I feel compelled to write regarding a recent experience I had with your online service as well as the truck rental experience. On 4/1 I reserved a 20' truck for a move on 4/3 (see below). I arrived at the pick-up location and they were unaware of my reservation. It was explained to me that they don't coordinate with the online service, which begs the first question, WHAT!? If you have an online reservation system how is it not coordinated with your local vendors? I had planned my day, hired my movers, and expected to be done within 8 hours in order to get home and prep for the holiday. Instead, I wasted 2.5 hours trying to get a truck from Uhaul. They didn't even have the dolly or pads I ordered! They sent me 17 miles away for a truck which they finally found but the online system didn't recognize me, for one because the sales associate didn't advise me that I had a new confirmation # and two it would not recognize my sign-in information. I created a new username and password and signed in but it said I had completed the express check-in! It would not give me an option to PICK UP the truck. I wasn't even sure where the lockbox was until someone leaving the location told me. I called the sales associate, Casey, and explained the problem; Casey said they would have the traffic control office call me and help. Well, 20 minutes later and 3 other attempts to get back in touch with Casey and still no callback. Casey, supposedly "called again" and I spoke to a woman at the traffic office that helped me, but then she was over-charging me, which took another 20 min to figure out. I wound up being a half-hour late for the movers, who were being paid $85 per hour and we worked until 7:30 that night instead of our expected time of 5pm. When we expected to have done about 2 hours of work before the movers even started! Instead, we had to pay them the extra time! They even had been done early with their morning move and could have started with use at 11:30 am; instead, they sat around until 1:30 until we finally got there. Even the movers (load/unload) said people are consistently having problems with Uhaul! Your company has caused me to have a HORRIBLE experience and spend much more money than anticipated. I am very disappointed and expect this kind of experience from a hole-in-the-wall company but not from an established company.

Lori Z. 
Rating:
5.0

Customer did not leave a comment.

Angela P. 
Rating:
3.0

Friday morning when I went to pick up the truck there was only one person working at that time. I was in the middle but by the time I got to the desk it was all the way at the door I stood there a good 15 mins the poor girl looked shook that was checking everyone in. When I went to get my truck there was a gentleman that was sitting in the back of another truck and he sarcastically said make sure you check your truck! Mine has furniture in it and it had a kitchen table and other items. nobody can come help me he said , I've been here and went inside twice. I thought how inconveniencing that to be for him because he looked at the end of the rope. When I dropped my truck off I was standing in line looking out the window and I seen and herd an employee driving a truck pull out and scrape the side of another truck and the lady who rented it pulled away and I thought GEEZ I HOPE SHE HAS INSURANCE BECAUSE NOBODY SAID ANYTHING. The same guy that scraped the side of the truck came in to check my truck in. I was thankful he didn't have to move mine to check it in!! Was the truck I rented clean yes. Was it what I wanted yes. Was the rates great YES! But just a thought the staff may need a little help at this location because from me standing there both times at pick up and drop off they clearly had some issues going on.

AMBER G. 
Rating:
4.0

have the employees wear masks and maintain social distancing - also, keep the trucks in good repair. The truck we had, had the weatherstripping on the driver's side door falling into the truck cabin onto the driver.

Kristen H. 
Rating:
3.0

Absolutely, no one working there or in the store was wearing a mask except myself. Bad example for a liberal minded company.

ARIANA J. 
Rating:
5.0

Excellent service

alexander P. 
Rating:
3.0

The uhaul 15 footer truck I rented was a piece of junk, it made sounds like it was about to break down on the way to my newly built home which was only 27 miles away from the previous location. Long story short, this truck ended up leaking a big oil spill in my brand new driveway. my wife and I are very very disappointed in uhaul.

PIERRE G. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The staff were customer needs oriented. They made me feel very welcome, took their time helping me. That’s awesome customer service! The facility and grounds were clean and well maintained. Interior was comfortable, well lit and odor free. I will recommend this facility to anyone that inquires. And the bonus was first month free! Awesome job guys.

DEBBIE L.  |  First Impressions 
Rating:
5.0

More Casey. Easiest, most customer- friendly, and helpful u-haul experience I have ever had- and I rent a LOT of stuff at u-haul. Now I have storage too!! Can't say enough good things about this location and Staff!

Donna B. 
Rating:
5.0

The staff was very helpful in helping me find a trailer at another location for pick up. I will definitely use this location again!

Gregory C. 
Rating:
5.0

Get more of the Ford trucks😂them chevys ain't what they used to be,but yes it was great everything went well thank you ladies and gentlemen.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Liston M.  |  Online Move In 
Rating:
5.0

Everyone was so nice and helpful! Will definitely recommend to anyone in need of a storage unit!

Andrea B.  |  Overall Experience 
Rating:
5.0

Perfect experience!

MILTON H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah K.  |  Online Move In 
Rating:
5.0

Great staff. Very helpful. I really liked the dolly to help move I and out. Very easy to unpack due to backing right up to the door.

Kimberly R.  |  Overall Experience 
Rating:
4.0

Everything was great however I was under the impression a lock would be in my unit there wasn't one so we had to go buy a lock.

Michelle B.  |  Online Move In 
Rating:
5.0

Super nice staff very helpful and kind.

Kimberly R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barrett K.  |  First Impressions 
Rating:
5.0

Love this uhaul location and access. Tjs for everything

Linda J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Simonia G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly S.  |  Overall Experience 
Rating:
5.0

The staff were super helpful and friendly. The place was organized and clean.

Crystal Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CORY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary w.  |  First Impressions 
Rating:
1.0

Your storage unit it gave us cockroaches BAD! Hated almost everything about that place! Except for manager Casey she was the most helpful person there and was very understanding and caring employee!

BRE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jordan l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Louis S.  |  Overall Experience 
Rating:
3.0

First staff member told me we could have our Uboxes moved to storage area anytime during business hours and no need to schedule ahead of time. Second employee told me we needed to give a 24 hour notice, so I gave 72 hour notice. Showed up at 0730 and staff member informed us forklift operator doesn’t start until 8:30. Wish they would have told me this when I scheduled. Then staff member couldn’t find our storage unit reservation so we spent time getting that set up. 8:30 comes and no sign of forklift operator so employee texts him and was told he’s on his way. Operator did not arrive until 9:10or later. We waited until 9:30 and no sign of boxes, went to office and no one told him we were waiting for boxes. He was very polite and got the boxes moved quickly. Staff members need trained on dealing with Ubox customers because every time I spoke to someone, I was told something different. I have also tried for 2 weeks to talk to Kasey about getting a discount and I’m always told she’ll be in at such and such time, but when I call she’s not there. I spent 2 hours waiting around for our Uboxes due to poor communication by your staff. I would like a 20% monthly discount for the inconvenience your team caused my family. Thank you, Sandy Henry

Sandy H.  |  First Impressions 
Rating:
5.0

That place is so nicely kept I wanted to move in.

AL J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Myleciee B.  |  First Impressions 
Rating:
5.0

Very clean and pleasant staff

Coleen L.  |  First Impressions 
Rating:
2.0

There was rap feces all over my furniture and drawers very nasty I as assured there would be no mice rats or roaches if I paid for the temperature controlled rooms. I have to throw away thousands of dollars of furniture

Jimmy K.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Lisa P.  |  Overall Experience 
Rating:
5.0

The entire staff at this Uhaul facility are excellent, helpful and friendly. The door in one of our storage units was out of its track and we couldn't open it. One of the employees helped us open it, but we couldn't close it. Had to empty it out, the same day we paid for it. The manager did provide us with a refund.

Ed W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colby P.  |  First Impressions 
Rating:
5.0

Very professional and very helpful staff. I would highly recommend.

JOIE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal M.  |  Overall Experience 
Rating:
1.0

After searching for my storage locker for 15 minutes even with the map I found it to not have elevator access for the second floor as well as there was no lock inside the unit as stated in the instructions. At this time I was not able to move into the storage that was rented. I would like to be contacted by management to resolve this.

Larry L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JANE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nora E.  |  First Impressions 
Rating:
4.0

There is a big deal that if you rent or lock-in a truck rental the storage is free for the 1st month (it also can be rented only month). I locked-in the truck on Aug 8th having the storage as well. Yesterday during the check-in the system was charging full cost. Needs to be reviewed.

Thiago F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne H.  |  First Impressions 
Rating:
5.0

This facility was fantastic. Everything was very clean and secure. The staff was great and willing to help when needed.

Rebecca W.  |  Overall Experience 
Rating:
5.0

Anthony was very professional and he went way above and beyond with helping us with the storage we required. He thoroughly explained everything about the storage units. The storage facility is very well maintained. I will be using his Uhaul facility for my future needs and will highly recommend it to family and friends.

Ed W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrone J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn J.  |  Overall Experience 
Rating:
5.0

Staff was extremely Friendly and helpful.

Joseph T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evan P.  |  First Impressions 
Rating:
5.0

Super friendly staff! Clean facility with easy access.

Laura O.  |  First Impressions 
Rating:
5.0

The young lady that helped me was very kind and helpful. Made sure i was taken care of before I left and i really appreciate that.

Terence N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORI E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor V.  |  First Impressions 
Rating:
3.0

Have knowledgeable veteran staff in your office at all times to wait on assist and help customers. It is managements responsibility to properly and thoroughly train individuals to do their job effectively In order for them to effectively thoroughly and efficiently take care of customers without delay. Please and thank you work the evening and weekends and help your employees be better the excuse I’m new is no excuse at all!

Terri M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony W.  |  Overall Experience 
Rating:
5.0

Anthoney was great his current employees not so much. You can tell where they were lacking the same knowledge and customer service as Anthoney. If he could be duplicated it would be an great experience fore everyone.

Taijah B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Bianca H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stanley C.  |  Overall Experience 
Rating:
5.0

Caleb was very friendly and accommodating!

Anthony W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary T.  |  First Impressions 
Rating:
1.0

Horrible storage unit rental in Sanford NC Staff compromised another customers privacy and experience Concord NC very unprofessional left me standing in the store alone

Jennifer E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Avis W.  |  First Impressions 
Rating:
5.0

Everything was great. I only stopped renting the unit because, like a lot of people during this current crisis, I lost most of my income streams and could no longer afford the cost.

Thomas B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Capricia C.  |  Overall Experience 
Rating:
5.0

Thank you! Well maintained and great service!

Jennifer S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hershel T.  |  Overall Experience 
Rating:
5.0

Very clean and helpful..

Shelia C.  |  Overall Experience 
Rating:
5.0

All the above are true, however the actual customer service was not friendly. Once it was our turn the gentleman behind the counter did not say good morning or even say how can I help you. He gave us a what do you want look and then no thank you or have a good day.

Joseph V.  |  First Impressions 
Rating:
1.0

The turnover rate was high and lack of communication. I had tons of mouse poop through my storage unit. I started making complaints 8 months ago and nothing was ever done. I’m extremely dissatisfied with everything. I would report it to the person inside and was told a manager would contact me. I wouldn’t get a return call. I even made the complaints through customer service and they would send an email to the site manager. As per usual no return call. I paid way too much money for the terrible service from the staff and the fact that the mice had torn stuff up and pooped on my stuff. Moved everything out on 2/22/2020. At this point I will not recommend unwilling to anyone. The experience was the worst I have ever had with a storage place. Please contact me if you have questions. 919-353-4424. But I’m sure this will be not get the correct attention also.

Nichole F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanesha C.  |  First Impressions 
Rating:
5.0

Fast and courteous

Shelia C.  |  First Impressions 
Rating:
5.0

Keep up the great work and service. Thanks

James P.  |  Overall Experience 
Rating:
5.0

Excellent

Diane H.  |  Overall Experience 
Rating:
5.0

Great experience

Jennifer W.  |  Overall Experience 
Rating:
1.0

This is not Cathy and is not Cathy's email. I called yesterday and had the email removed from her rental contract. Yall people are about as stupid as they come.

Cathy P.  |  First Impressions 
Rating:
5.0

Staff was extremely friendly and helpful on the phone as well as in person. Facility is immaculately clean.

LORI E.  |  First Impressions 
Rating:
5.0

Staff is very helpful, explains everything perfectly

Penny F.  |  First Impressions 
Rating:
5.0

Great service

Shelia L.  |  Overall Experience 
Rating:
4.0

Receptionist was excellent. Units hallways are small.

Derrick C.  |  First Impressions 
Rating:
5.0

A+ service

Cody W.  |  First Impressions 
Rating:
5.0

My only recommendation is the mattress mover that you have at your local site, to rent it to local handicap folks like myself to move local. I know you will make money..

CINDY J.  |  Overall Experience 
Rating:
5.0

Helpful and professional service.

Mike D.  |  First Impressions 
Rating:
5.0

Customer service was great.

John W.  |  First Impressions 
Rating:
4.0

Very easy set up , went in picked my truck up I had on reserve and rented out a temperature control unit up as well same day , and I was done

James A.  |  First Impressions 
Rating:
4.0

none

Kiona J.  |  Overall Experience 
Rating:
5.0

Thank you...

GLEN m.  |  Overall Experience 
Rating:
5.0

This company is very nice with great employees and customer service. I got everything I needed thank you.

Deangelo Y.  |  First Impressions 
Rating:
5.0

Smooth transaction.

Jamie H.  |  First Impressions 
Rating:
4.0

Fast easy process

Tesha B.  |  First Impressions 
Rating:
5.0

Our first encounter with Jamesha made our time there perfect. She was courteous professional and went over and above to help us solve our issues. She is a keeper. Thanks Jane and Anthony Littrell

Anthony L.  |  Overall Experience 
Rating:
4.0

the folks were very nice and the storage unit we rented was real clean

CINDY J.  |  First Impressions 
Rating:
5.0

Jamesha was very very kind and helpful. She is a keeper!

Anthony L.  |  First Impressions 
Rating:
5.0

Great customer service. Very clean facility. Made a big move easy.

GERARD F.  |  First Impressions 
Rating:
5.0

Need more employees on the the weekends. This place can get very busy!

Evan T.  |  First Impressions 
Rating:
5.0

Leslie went far beyond great customer service. I phoned several times with general and specific questions and she was always courteous and professional. Wonderful representative for your company.

mary lee h.  |  First Impressions 
Rating:
5.0

Great, and swift customer service, courteous kind, efficient, accommodating, prompt, knowledgeable, clean and organized

Terri M.  |  First Impressions 
Rating:
5.0

Great customer service and facilities are awesome!

ERIC W.  |  First Impressions 
No reviews have been submitted for this location.

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