Customer Reviews for U-Haul Moving & Storage of Sanford

1882 reviews

2701 S Horner Blvd   Sanford, NC 27330

(919) 842-3309

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 842-3309

2701 S Horner Blvd
Sanford, NC 27330

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Derrick P. 
Rating:
5.0

Customer did not leave a comment.

josh p.  |  Overall Experience 
Rating:
1.0

This is by far the worst uhaul I've ever been to. Your manager is on of the worst managers I've ever had to deal with. I was over charged and she keeps avoiding me and I'm tired of it. I will be calling my lawyer

TIRONE S. 
Rating:
3.0

Customer did not leave a comment.

margret P. 
Rating:
5.0

Customer did not leave a comment.

Katrice B. 
Rating:
5.0

Customer did not leave a comment.

Myleciee B.  |  Overall Experience 
Rating:
5.0

Nothing, they were very professional and courteous. They Rock!!!!

DEBORAH R. 
Rating:
5.0

Customer did not leave a comment.

RANDY J. 
Rating:
5.0

I love driving that truck!

SARINA P. 
Rating:
5.0

Thanks for ebriting

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shella R.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Truck was very new and a definite upgrade from what I've rented in the past. Due to the truck being in such good shape we spent a lot less on gas and that made renting a lot cheaper than we expected.

MARCUS T. 
Rating:
5.0

Customer did not leave a comment.

GAIL K. 
Rating:
5.0

Great service 👍

NORMAN P. 
Rating:
5.0

Customer did not leave a comment.

JASON P. 
Rating:
5.0

Customer did not leave a comment.

RONNIE W. 
Rating:
5.0

Customer did not leave a comment.

Austin K.  |  Overall Experience 
Rating:
5.0

They were alot of help

Anthony W. 
Rating:
2.0

There were 2 employees on a Saturday around 3:30 pm, one at the counter and the other to hook up the equipment. The lady seemed she was having a hard time contacting her superior and was frustrated with the amount of clients waiting while the man took his break, which he was very adamant about. We were originally rented the wrong equipment (car dolly), we needed the 2 wheel, so we went back to the desk. She switched the equipment in the system. We went "out back" and honked as instructed. That would alert the man that we were ready to be hooked up. We waited 10 mins, went back in front and she texted him. We went and parked by the only 2 wheel dolly on the lot (in front after continuously being told it was out back), and waited 20 more minutes for the man to walk out from the back to hook us up. We didn't pull off the lot until 4:20! We were there for nearly an hour just trying to get a small piece of equipment. We were more than upset. It seemed he had no interest in helping customers, he just wanted his break. I nearly felt bad for the lady up front, but we didn't wait hardly at all for her assistance, our time was spent waiting outside with 2 antsy children for someone who couldn't wait 5 minutes to take a break and help customers.

BRANDY P. 
Rating:
5.0

The team at the Sanford site were really excellent. Friendly, courteous and very helpful. They went over and above to provide the necessary service in a timely manner that met our needs. Thanks so much. It was a pleasure doing business with this team.

Linford G. 
Rating:
4.0

Customer did not leave a comment.

ELIJAH H. 
Rating:
5.0

I interacted with three different employees and all were courteous, respectful and helpful!

TAYLOR P. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
4.0

Customer did not leave a comment.

HARRY JEFFREY F. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Super helpful

Marcelo M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Y. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Everybody was super friendly and nice

RICHELLE H.  |  First Impressions 
Rating:
5.0

The finest run facility I have used during my entire move.

DAVID M.  |  Overall Experience 
Rating:
5.0

I rented 4 units for several months getting ready to move cross country before finally renting a trailer to complete the move. During that time I had the opportunity to work with the entire staff at one time or another from moving in, purchasing moving supplies, coordinating my movers for the load out, and renting trucks and trailers. Everyone was always polite, kind, professional, and willing to go the extra little bit to make sure that I had everything I needed and was able to get done what I needed to be able to move and store my belongings. From the GM (Casey) on down it was a wonderful experience and made at least one part of moving convenient and hassle free. Would recommend this location to anyone in the Sanford/Fort Bragg area that needed storage or moving supplies/vehicles.

Vincent B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

Ladies at the front were very professional and helpful. Great customer service!

RICHARD F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERI K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

deborah m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
2.0

When I arrived to pick up my trailer the shop was open but there were no employees present. I waited for 5 minutes or so and eventually two female employees came in. One helped the other person who was waiting in line in front of me. The other employee sat down at the desk and ignored me while eating her breakfast. She asked the employee who was helping a customer if she wanted a soda and then left the store to go get one. I had to wait 15 minutes before I could sign out the trailer and then had to wait even longer to get the trailer checked because only one employee was working.

COURTNEY E. 
Rating:
1.0

I reserved a 20 ft for a one way trip from sanford to Snead ferry the day of pick up the reservation was processed wrong. My pick was scheduled for 1430 we actually left the u haul at 1730 3 hrs late with the wrong item a 6x 12 box trailer…. The staff would have to call several people to run the computer system under staff and under trained I will never rent or recommend this sanford location

KENNETH S. 
Rating:
5.0

excellent service from all staff members

DAVID B. 
Rating:
5.0

I is this location the service is great that's why I come back but the equipment is below standard the trailer had flat tires and I couldn't tell until I went to loading it so I had to unload go get the tire fixed and then reload it it was very frustrating

james W. 
Rating:
5.0

Customer did not leave a comment.

MARTY R. 
Rating:
5.0

Staff was very courteous Thanks

Buddy G.  |  Overall Experience 
Rating:
5.0

You are already doing. Great job.

DAVID E. 
Rating:
5.0

Well done

FRANCIS M. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
3.0

My reservation was switched three times 1.Spring Valley location my vehicle was not available.( u-Haul agent book me a new reservation 20 minutes out of my way) Arrived and the vehicle was not there as well:( call customer service the gentleman was not customer friendly at all… Barely even accommodating :( Book me my3 rd reservation 45 minutes in the opposite direction. And told me someone will give me a call (STILL WAITING) and he would indicate what had happened …once I arrive to the Sanford location :( they knew nothing NOTHING WAS IN THE NOTE

JACINTA J. 
Rating:
3.0

First truck I pre-ordered on 6/15 for a pickup date of 8/11 was not available. Then they gave me a truck from the Samford location which was an extra 30 minute drive for me. The last issue was while driving the truck 1600 miles I found that if I did over 60 mph the front end of the truck shimmied extremely badly. I not be using Uhaul ever again apparently this truck was never checked before it was given to me. Mike Primeau

MICHEL P. 
Rating:
4.0

Customer did not leave a comment.

Troy A. 
Rating:
5.0

Casey was great and very friendly

Amanda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Great staff

DAVIEN T. 
Rating:
4.0

Customer did not leave a comment.

MARK Y. 
Rating:
3.0

I had put above average rating, but there are 2 huge issues I have to note, and after writing them out I dropped it to average. 1) the alarm in the storage area. Doesn't seem to be any rhyme or rain why it goes off, but I was there laying for 2 hours and it seemed to go off every 5 minutes. It's ear piercing, which is good, but when there are several people logged into the system, it shouldn't go off that much. 2) I didn't expect to be as tall as the ceiling in the locker. Very low height, and one has a pole right snack dab in the middle. That made loading furniture difficult. If I only had that locker, would've been impossible. Clean, well lit facility. Friendly staff. Lockers were supposed to be picked for me before I returned with my stuff, but weren't. Good thing I got there early enough to do all the selection process before my moving help arrived.

Brent E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA A. 
Rating:
5.0

I love the customer service and friendly clean atmosphere. However, if I had to make suggestions it would be to get the alarm that goes off periodically fix. It is very loud and because my locker is very near to it, I am blasted by the alarm going off frequently. Not only is it insanely loud but it's frightening to people passing by not realizing there is an issue with the alarm. Been here almost a year and it has been broken since I moved in.

ALICIABOTANISE I. 
Rating:
1.0

The workers were good, but management at the store were uneducated and sarcastic, I'm referring to the manager at that location, she was very challenging and confrontational,

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

SARINA P. 
Rating:
5.0

General Manager was wonderful! What a positive change to this location!

Isabel S. 
Rating:
5.0

Customer did not leave a comment.

Hal M. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

ROGER H. 
Rating:
5.0

Your policies, you charged us 5 extra miles, whereas we left the van with 1/4 tank more and never got any refunds.

JUAN D. 
Rating:
5.0

Helpful staff, good equipment, and smooth process overall.

DONALD C. 
Rating:
3.0

I was not thrilled with my customer service experience. The day I moved in I stated I would be out of state and did not need 24 access only for the next 2 days to bring my stuff into the facility. I had trucks and people to help me unload my house and put it into storage it would have taken hours. I got there and was locked out. So my man power and trucks had to go to work. So it took me 4 ,12 hour days. I was late moving had to rent a truck and lost 3 days of work. The GM told me that they already compensated me with a free month of storage so she did not give any more. I lost over 600 just in salary not to mention the truck rental which I had to get somewhere else no deals cut. All from misinformation about access. Storage facility is clean well kept but they are more about money than customer service.

Christina O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID S.  |  First Impressions 
Rating:
4.0

Find a way to answer the phones more often.

Sandra M. 
Rating:
5.0

Nothing! They were great.

JAY D. 
Rating:
3.0

Got a truck that broke down. Paid for it. Then you guys found another truck for me. Not knowing i would be paying for a second truck i went to pick it up. Cost me almost double what i paid for the bigger truck. Definitely was not happy with my uhaul experience

AMANDA T. 
Rating:
4.0

Have more people on the desk when first opening each morning to facilitate quicker checkout.

Mark Y. 
Rating:
5.0

Don't change a thing! The people here are Great! Because of them you now have a customer for life. Thank you, Thank you!

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

ALLEN L. 
Rating:
5.0

Customer did not leave a comment.

JOI C. 
Rating:
4.0

Customer did not leave a comment.

Derek S.  |  First Impressions 
Rating:
1.0

I was very disappointed with my service. I made the original reservation a week in advance for a 26ft truck to be picked up In Sanford. The Day before my move, upon receiving the confirmation text I was informed that the rental truck was located 40 minutes away. I spent the whole day trying to have this rectified, and after 5pm was contacted by dispatch to confirm a 26ft truck was scheduled for me at the Sanford location as planned. The next morning (day of rental), I was contacted and informed that the location only had a 15ft truck and a trailer for me. This was absolutely ridiculous; no one should have to go thru or endure this type of experience when they are already frantic about moving. This experience with Uhaul was absolutely deplorable, and I will most certainly explore other options when needing a rental for future moves.

Desiree M. 
Rating:
1.0

I was forced to drive 45 min to the city I was moving to because the pick up location (5 min from the house I moved from) called to tell me they didn't have a truck. The rep called the day before. U-haul is a horrible company that doesn't value their customers nor do they make it easy or convenient for anyone but the employees. If there isn't a truck/ equipment at the pick up location but there is at a location with 50 miles, why is the company not responsible for moving that truck/ equipment to the agreed upon pick up location? It's ridiculous that your company can get away with that for the amount you charge. Have some decency and do what's right for your customers. I would fire everyone from the too down and create a training program that invites customers instead of pushing them away. I will not be using your business again, the cost of professional movers is worth it to never step in any u-haul again.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
3.0

Customer did not leave a comment.

Levi J. 
Rating:
3.0

Mysterious pricing, did not tell me they changed what rate i was getting and later could not clearly explain what i was charged

Kat Elijah D. 
Rating:
5.0

Hire more customer service reps to work nights. I was on hold for over 30 minutes trying to get a drop off confirmation.

Terry D. 
Rating:
5.0

Friendly and professional staff thanks

ALEXANDER P. 
Rating:
5.0

Excellent service!

Mary M. 
Rating:
4.0

Don't like the new feature of the a/c cutting out if the economy gauge is in the red. I was in tow mode and the a/c kept kicking off going up hill

PAUL D. 
Rating:
1.0

Was charged for things we did not receive. Got a MUCH smaller truck than what was reserved. We needed to make a second trip due to truck size. Was yelled at and talked down to by the "Manager" when I called to ensure we would not be charged for missing equipment (ordered a dolly and moving blankets) and larger truck, but most importantly, the mileage because of having to make 2 trips because of MUCH smaller truck. The "Manager" was supposed to not charge for equipment; he did. He charged mileage and said he would not. Horrible experience. Will tell this story to everyone. Reserved another truck at another UHaul and hope that experience is better. Should be credited at least the $47.00 for the missing equipment and the mileage cost of $79.00 as the "Manager" said he would do after yelling at me!!! Seriously, still shocked at his lack of any customer service skills and professionalism!

Matthew V. 
Rating:
5.0

Customer did not leave a comment.

Antonio S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
1.0

Have your staff more knowledgeable about contracts and not take money and still run your card for a cash paid balance

tyrone S. 
Rating:
5.0

Customer did not leave a comment.

ANITA V. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Teresa E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HERMAN R. 
Rating:
2.0

They seem poorly managed and uninformed. My reservations are rarely available and I never receive the reservation guarantee as promised.

Christopher N. 
Rating:
4.0

Customer did not leave a comment.

RUSSELL D. 
Rating:
5.0

Customer did not leave a comment.

CARL B. 
Rating:
2.0

I and 3 others waited 20-30 minutes for an attendant to show up. We called the location and an alarm kept going off but no one could be found.

Belinda G. 
Rating:
5.0

Very fast and friendly experience!!

SHEILA B. 
Rating:
5.0

Caleb was a great help he answered all my questions and really was very knowledgeable of the storage process. His acts of kindness was top notch… perfect attitude. Got customers checked in and out in a timely fashion no waiting in long lines. After moving an packing for 7 hrs he definitely greeted me with a pleasant smile an kind acts 👍🏾 He ROCKS Sincerely Teresa Goldston

Teresa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANESSA RENEE R. 
Rating:
5.0

UHaul is the number one equipment rental company there is. The friendly staff goes beyond the scope of customer service they treat up like family.

Jesse E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WALLYS A. 
Rating:
4.0

The location of this U-Haul was great! It is right in the middle of town. It also has LOTS of property which made it easy in and out. The problem with this location is it had a lot of customers and only one person working at the desk. We waited with another couple a long time for her to help one family and neither of us got helped in 10 to 15 minutes. We ended up leaving and coming back later when we could hopefully get helped quickly. When we returned I did get immediate help. She took the key and said she'd get the milage when she went to the truck.

Laura W. 
Rating:
4.0

Customer did not leave a comment.

Deanna A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LATONIA M. 
Rating:
1.0

I picked up the truck with 3/8 tank of gas, drove 29 miles, put 5 gallons in, tank at over 1/2 when returned, then was charged for 3 gallons of gas! I called THREE times, was either told I'd get a return call or put on hold and never responded to. Trucks should be full when rented. How can you charge $5/gal when not even filled?

KEITH H. 
Rating:
5.0

You all are great because we all rely on Uhaul!

OSCAR D. 
Rating:
2.0

I have rented equipment several times from this location. EVERYTIME I have made purchases the POS, specifically the card machine, has frozen. This leads to long wait times and a generally frustrating experience when a 10-second transaction now takes upwards of 15 minutes. Please update your machines. The staff has always been nice which is the saving grace of this location.

BRADLEY R. 
Rating:
5.0

Customer did not leave a comment.

Sandra C. 
Rating:
1.0

Set the keys out for truckshare 24/7 so the customer who put their reservation for 0730 doesn't have to wait until 0900 to get the Uhaul they reserved.

Brandi G. 
Rating:
5.0

My original drop off location at 1796 Willet Rd was unacceptable. No clear guidance on where to park vehicle.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

KYLE F. 
Rating:
4.0

My card didn’t work most of the time I accessed my storage unit. This set off the alarm system

TWANA F.  |  Overall Experience 
Rating:
5.0

Great service keep doing what y'all are doing

COREY S. 
Rating:
5.0

Turn in was easy and quick

James M. 
Rating:
5.0

Customer did not leave a comment.

Claudio Andres E. 
Rating:
5.0

The personnel at this location weee all very helpful and accommodating.

Steve M. 
Rating:
3.0

Add washer fluid to the trucks/vans.

MARK C. 
Rating:
4.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Had a great experience with Sanford South Horner blvd.U- Haul!I will definitely be using this location again!

JAMES S. 
Rating:
4.0

Needed storage, walked in and within 10 minutes I was loading my equipment in a storage room that perfectly fit my needs. I have nothing but good things to say.

DAVID M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILLIP C. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
4.0

The truck had a broken windshield weather strip on top that beat against the cab of the truck while driving. The under carriage had a loud knocking noise when braking with a trailer attached. The AC was intermittent. When I asked about another truck in the parking lot I was told this was the only one that could make the trip.

FRANK L. 
Rating:
5.0

n/a

ANDREW C. 
Rating:
1.0

Location was scheduled to open at 7AM. They did not show up until 7:45. Because of this I had to pay my movers an extra hour at $110 per hour.

Jesse S. 
Rating:
5.0

Casey was nice and her customer service was GREAT!! Thanks again!

Jasmine J.  |  Overall Experience 
Rating:
5.0

Sanford U-Haul was great!! Outstanding Service every time!!

TINY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edwin B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Antonio S.  |  First Impressions 
Rating:
3.0

Computer system needs updating. Was given 2 units that were supposed to be available but both had red tags stating they were locked due to non payment. So they weren’t really available. Now I have no storage unit for upcoming move.

Kiona J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA N.  |  First Impressions 
Rating:
5.0

Casey and Neil were very helpful and friendly. The facility was clean and being able to use the carts while unloading was very nice.

Teresa E.  |  First Impressions 
Rating:
5.0

I use Uhaul for all my moving needs. Very friendly staff at the Sanford, NC location and very professional.

LaDonna B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terry H.  |  Overall Experience 
Rating:
4.0

Overall the location was clean. My unit had oil leaking from the adjacent unit. The manager gave me a pack of furniture pads to cover the spill. It worked. The outside of the building has trash all around. The outside space could be maintained better. Otherwise satisfied.

Amy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy M.  |  Overall Experience 
Rating:
5.0

Friendly staff. clean facility.

Bob A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly R.  |  Online Move In 
Rating:
5.0

No additional comment needed

Torrie P.  |  First Impressions 
Rating:
5.0

Casey was absolutely awesome! Very friendly and the process was quick and smooth. My husband and I only needed a unit for a few months, no problem they were on it!

Claudia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA G.  |  First Impressions 
Rating:
5.0

The staff was friendly and very understanding and they met all our need.

Charles B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danyiel Marie S.  |  First Impressions 
Rating:
1.0

I'm grateful to have storage that fits my needs. Finding dead roaches was not instilling confidence in how much they take pride in cleaning. The outside bays have so much trash and glass, there's others obvious garbage in the area for recycling of others things which everything in that area is garbage dirty and probably attracting more bugs and worse maybe rodents. I also didn't get my deposit returned to me seemed this is the second place in a month that's done this. I still haven't gotten my deposit from the facility I dropped a uhaul trailer at in Medford Oregon! Plus, the trailer I contacted for in Medford to come to NC ended up with a flat and the tire expert told me that Uhaul should've never allowed that trailer out of the parking lot, let alone travel the distance I had to. Now Uhaul owes me $120.00 that I'm sure I'll never see. Uhaul used to be on top of their game 100% and there's no excuse for the decline in all areas if customer satisfaction. I think it's time for me to look into other options if this is the new normal for all Uhaul locations because I've dealt with nothing but worse service since I left the Uhaul in Charlotte earlier this year. I'm very disappointed!

Michele C.  |  First Impressions 
Rating:
4.0

I need to access the storage after hours and couldn’t ! Disliked that.

Destiny K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachel W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETZAIDA k.  |  Overall Experience 
Rating:
5.0

Customer Service guy was awesome!!! All of them were nice though.

Reginald S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD S.  |  First Impressions 
Rating:
4.0

The manager, Casey, went above and beyond for the customer

Edward D.  |  Overall Experience 
Rating:
4.0

Only concerns were staff losing truck / storage reservations and alarms going off continuously while moving in the storage facility.

William B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonya C.  |  Online Move In 
Rating:
5.0

What could have been a horrible moving experience, was made pleasant due to the resourcefulness of manager, Casey Griffins. I believe that Casey is an asset to the organization because of: high level of professionalism, ability to diffuse situations, caringness, humility, and just being a genuine human being. I hope that Casey will one day be afforded the opportunity, to positively impact staff throughout her region.

MAXINE H.  |  First Impressions 
Rating:
5.0

Contactless loved it

Aurthur B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M.  |  First Impressions 
Rating:
5.0

The staff were customer needs oriented. They made me feel very welcome, took their time helping me. That’s awesome customer service! The facility and grounds were clean and well maintained. Interior was comfortable, well lit and odor free. I will recommend this facility to anyone that inquires. And the bonus was first month free! Awesome job guys.

DEBBIE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Liston M.  |  Online Move In 
Rating:
5.0

Everyone was so nice and helpful! Will definitely recommend to anyone in need of a storage unit!

Andrea B.  |  Overall Experience 
Rating:
5.0

Perfect experience!

MILTON H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah K.  |  Online Move In 
Rating:
5.0

Great staff. Very helpful. I really liked the dolly to help move I and out. Very easy to unpack due to backing right up to the door.

Kimberly R.  |  Overall Experience 
Rating:
4.0

Everything was great however I was under the impression a lock would be in my unit there wasn't one so we had to go buy a lock.

Michelle B.  |  Online Move In 
Rating:
5.0

Super nice staff very helpful and kind.

Kimberly R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barrett K.  |  First Impressions 
Rating:
5.0

Love this uhaul location and access. Tjs for everything

Linda J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Simonia G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly S.  |  Overall Experience 
Rating:
5.0

The staff were super helpful and friendly. The place was organized and clean.

Crystal Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CORY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary w.  |  First Impressions 
Rating:
1.0

Your storage unit it gave us cockroaches BAD! Hated almost everything about that place! Except for manager Casey she was the most helpful person there and was very understanding and caring employee!

BRE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jordan l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Louis S.  |  Overall Experience 
Rating:
3.0

First staff member told me we could have our Uboxes moved to storage area anytime during business hours and no need to schedule ahead of time. Second employee told me we needed to give a 24 hour notice, so I gave 72 hour notice. Showed up at 0730 and staff member informed us forklift operator doesn’t start until 8:30. Wish they would have told me this when I scheduled. Then staff member couldn’t find our storage unit reservation so we spent time getting that set up. 8:30 comes and no sign of forklift operator so employee texts him and was told he’s on his way. Operator did not arrive until 9:10or later. We waited until 9:30 and no sign of boxes, went to office and no one told him we were waiting for boxes. He was very polite and got the boxes moved quickly. Staff members need trained on dealing with Ubox customers because every time I spoke to someone, I was told something different. I have also tried for 2 weeks to talk to Kasey about getting a discount and I’m always told she’ll be in at such and such time, but when I call she’s not there. I spent 2 hours waiting around for our Uboxes due to poor communication by your staff. I would like a 20% monthly discount for the inconvenience your team caused my family. Thank you, Sandy Henry

Sandy H.  |  First Impressions 
Rating:
5.0

That place is so nicely kept I wanted to move in.

AL J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Myleciee B.  |  First Impressions 
Rating:
5.0

Very clean and pleasant staff

Coleen L.  |  First Impressions 
Rating:
2.0

There was rap feces all over my furniture and drawers very nasty I as assured there would be no mice rats or roaches if I paid for the temperature controlled rooms. I have to throw away thousands of dollars of furniture

Jimmy K.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Lisa P.  |  Overall Experience 
Rating:
5.0

The entire staff at this Uhaul facility are excellent, helpful and friendly. The door in one of our storage units was out of its track and we couldn't open it. One of the employees helped us open it, but we couldn't close it. Had to empty it out, the same day we paid for it. The manager did provide us with a refund.

Ed W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colby P.  |  First Impressions 
Rating:
5.0

Very professional and very helpful staff. I would highly recommend.

JOIE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal M.  |  Overall Experience 
Rating:
1.0

After searching for my storage locker for 15 minutes even with the map I found it to not have elevator access for the second floor as well as there was no lock inside the unit as stated in the instructions. At this time I was not able to move into the storage that was rented. I would like to be contacted by management to resolve this.

Larry L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JANE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nora E.  |  First Impressions 
Rating:
4.0

There is a big deal that if you rent or lock-in a truck rental the storage is free for the 1st month (it also can be rented only month). I locked-in the truck on Aug 8th having the storage as well. Yesterday during the check-in the system was charging full cost. Needs to be reviewed.

Thiago F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne H.  |  First Impressions 
Rating:
5.0

This facility was fantastic. Everything was very clean and secure. The staff was great and willing to help when needed.

Rebecca W.  |  Overall Experience 
Rating:
5.0

Anthony was very professional and he went way above and beyond with helping us with the storage we required. He thoroughly explained everything about the storage units. The storage facility is very well maintained. I will be using his Uhaul facility for my future needs and will highly recommend it to family and friends.

Ed W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrone J.  |  First Impressions 
Rating:
5.0

Staff was extremely Friendly and helpful.

Joseph T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evan P.  |  First Impressions 
Rating:
5.0

Super friendly staff! Clean facility with easy access.

Laura O.  |  First Impressions 
Rating:
5.0

The young lady that helped me was very kind and helpful. Made sure i was taken care of before I left and i really appreciate that.

Terence N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary T.  |  First Impressions 
Rating:
1.0

Horrible storage unit rental in Sanford NC Staff compromised another customers privacy and experience Concord NC very unprofessional left me standing in the store alone

Jennifer E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Avis W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lanesha C.  |  First Impressions 
Rating:
1.0

This is not Cathy and is not Cathy's email. I called yesterday and had the email removed from her rental contract. Yall people are about as stupid as they come.

Cathy P.  |  First Impressions 
Rating:
4.0

Receptionist was excellent. Units hallways are small.

Derrick C.  |  First Impressions 
Rating:
5.0

Helpful and professional service.

Mike D.  |  First Impressions 
Rating:
4.0

Very easy set up , went in picked my truck up I had on reserve and rented out a temperature control unit up as well same day , and I was done

James A.  |  First Impressions 
Rating:
4.0

Fast easy process

Tesha B.  |  First Impressions 
Rating:
5.0

Leslie went far beyond great customer service. I phoned several times with general and specific questions and she was always courteous and professional. Wonderful representative for your company.

mary lee h.  |  First Impressions 
No reviews have been submitted for this location.

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