This U-haul facility was great for my needs. It was clean, bug and rodent free, hours are great and so is the staff. I got my first month free for renting a truck and kept renting for 2 years. No complaints.Hollie F. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Sanford
Sanford, NC 27330
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.maribel M.
The cargo door was left open in the rain and there was standing water in the back. I had to mop it up with paper towels (mine) and use one of the drop cloths I had bought for another purpose. My boxspring still got wet. Otherwise, I had a positive experience.Kristi S.
Customer did not leave a comment.won h. | Overall Experience
Very pleasant and nice staff I would rent again when neededAlice W. | Overall Experience
My service was incredible. Josh the General Manager was accomodating, professional and very knowledegeable. I was in and out in no time. My return intake was smoth as well. Great experience.JOIE G.
Customer did not leave a comment.lydia d. | Overall Experience
Everything was great, kind, helpful people and good truck that served our need.Tim B.
Customer did not leave a comment.Daniel U.
Customer did not leave a comment.Marion J. | First Impressions
Customer did not leave a comment.Joseph P.
Awesome staff and location. Never once worried about families personal and most treasured items. Thank youRobert C. | Overall Experience
Customer did not leave a comment.Naomi C. | First Impressions
Every visit, all employees were kind and helpful! Easy process to start and just as easy to close out! Thank you!shauna j. | Overall Experience
Customer did not leave a comment.David C. | First Impressions
I lost my key and I'm not able to come to check on my things. Is there a way that I can get the keys replaced? You guys are great!Sherry T. | Overall Experience
Customer did not leave a comment.Cornelius B. | Overall Experience
Customer did not leave a comment.Philip V. | Overall Experience
Customer did not leave a comment.Pamela L. | First Impressions
Very nice to deal with.Dennis G.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Mark M. | Overall Experience
Sierra was very nice and helpful in accommodating me in the search for a storage unit. Thank you!!Vanessa W. | First Impressions
Customer did not leave a comment.Lorne M.
Customer did not leave a comment.Joshua M. | Overall Experience
Customer did not leave a comment.James B.
Customer did not leave a comment.James B. | Overall Experience
Customer did not leave a comment.Cassandra W.
You are awesome!!!Darlene B.
Customer did not leave a comment.Tiffany L. | Overall Experience
The staff was very friendly and helpful. They asked if I had any problems with the truck, if the truck drove well and was it as I expected it to be. I would certainly recommend this location to my friends.Tramway Veneers C.
I tried to cancel the auto payment, but it didn't accept it online. And took out the payment, and rented it till November 23. We are back at home and moved everything out October 29, 2022. May I please have a partial refund for the time 30 October through November 23, 2022 I didnt find out the payment had been processed until i turned in my keycard to staff and got a receipt.Now I'm being told I not only can't get back in my unit or get a refund for the remaining month! I'm feeling like I have been Robbed! Natalie Steilen #910-801-6218Natalie S. | Overall Experience
We had already rented from them previously the week before locally and ended up needing a smaller truck to finish. We went inside and made the reservation on Saturday for Sunday. Asked for pick up at 1 pm Sunday for 24hrs. Well we got the truck Sunday and while we were working I looked at an email i received from them stating the truck was due back at 9 am. I had to call and ask why and Jen, I believe, said she didn't know we needed it for 24hrs. She wasn't rude at all but I'm glad I caught it. No one said anything about turning the truck in sooner than the 24 HR period we are charged for regardless. Either way it got fixed. We extended for another day bc we weren't going to finish by 1 so we asked for another 24 hrs. Ok np. Well Monday morning we were putting our stuff in their storage unit we got for a month for free for renting from them, swept the truck and turned it in early. A little before 11am. When I got my final invoice, I noticed I was charged extra days and had to call them again to fix that. So now I'm waiting for my refund. When we called or went inside they were always nice, its just the point moving of any kind is stressful enough without having to make sure their part is correct. Also the storage unit we got was an outside unit and that's fine. Maybe every so often they should sweep out units that are empty or bomb the ones that are prone to get bugs badly. We had a brown recluse we had to kill, and all sorts of nasty dead/alive bugs and spiders in corners and all over the unit. Spider webs everywhere, etc. I'm sure we didn't get them all so now we need to do something to make sure we aren't getting this in our stuff. It wasn't a horrible experience and the employees weren't rude. Just some attention would have made a difference.Angelique F.
Customer did not leave a comment.Gerald B.
Have used this place a few times. The people that work there are AWESOME! The gentleman who checked us in is always nice. He noticed when we dropped the trailer off how the tires didn't have much tread on them. He said this trailer is finished until they are replaced. He was surprised it was rented for our 650 mile trip. Again I do love the Sanford location.Phillip H.
They need more help/ staff.Thomas A.
GM was a pleasure to work with.ALBERT R.
Customer did not leave a comment.Robert J.
Customer did not leave a comment.Tracy M. | First Impressions
Caleb was so helpful and kind!!Jennifer G.
Neil was super helpful. We could not leave the car because I had my mom who was in a wheelchair with me. So we had to wait. Neil got us a chair to make us comfortable. He did the job in a short period of time. We arrived at 3:17 p.m. and we were out of there at 3:48 p.m. Excellent work!Lianne H.
Customer did not leave a comment.Mark P.
The customer bathroom was in constant state of mess and/or unrepair, that it was perpetually unusable. It has to have been the worst bathroom I've seen in at least a decade. Other than that, there are no complaints; the staff was quite decent.DANIELJOHN M. | Overall Experience
Customer did not leave a comment.Russell W.
She was nice and professional in every way thanks.😁Dwight F.
Customer did not leave a comment.Shannon D.
Customer did not leave a comment.Keshana J.
Roaches were everywhere in the facility and in our belongings. I'm very disappointed!Orlando S. | Overall Experience
Customer did not leave a comment.Joy M.
The best, most efficient staff!Amy M. | Overall Experience
Customer did not leave a comment.LaFreda V.
More seats in waiting areaGreg L.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.John S.
Customer did not leave a comment.Jepser G.
Customer did not leave a comment.Kristopher F. | Overall Experience
Customer did not leave a comment.Katherine S.
Customer did not leave a comment.CALEB L.
Customer did not leave a comment.Robert J.
Customer did not leave a comment.Sherri T.
Customer did not leave a comment.David A.
Again, Excellent customer service. I have never used U-Haul before. I found the complete experience from reservation to drop off was very easy.Ed N.
Customer did not leave a comment.TIMOTHY T.
Customer did not leave a comment.Jean C.
Customer did not leave a comment.Shannon C.
Customer did not leave a comment.Zinthya C.
Customer did not leave a comment.Denise R.
Customer did not leave a comment.ROBERT F.
Customer did not leave a comment.Andrew H.
Facility is clean, well maintained and was well lit for my return at night. Staff was helpful and friendly. Got me going in a timely manner. Thanks!NICHOLAS P.
Customer did not leave a comment.BHAUMIKKUMAR P.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.SHELTON B.
Customer did not leave a comment.Brian C.
The service was excellent. Truly appreciated the professionalism and expertise of the staff.Laura B.
Customer did not leave a comment.Robin P.
Outstanding customer service 👏ERIC J.
I especially like the female technician who handle my turn-in she was smart profiessional and really cared about helping get the vehicle turned in. I would happily recommend your business because of the no hassle getting service with Uhaul.Ulus Jackson J.
Great location and staff, the return was very quick, simple, and very easy!Sammy W.
Customer did not leave a comment.PRUITT J.
Nice people and friendly. DANDANIEL N.
Customer did not leave a comment.John B.
Customer did not leave a comment.Reginald N. | First Impressions
The staff was informative, helpful and answered all my questions. The facility was clean and the climate control was a double ➕️ ➕️. My back was saved by the courtesy carts. They was a pleasant bonus.Patricia W. | First Impressions
Staff very friendly and helpful.John B.
Very professional environment. Plenty of vehicles to choose from to get our experience done in a timely manner.Julie B.
Everything was greatGreg C.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Kirissia K. | Online Move In
Customer did not leave a comment.Ronald P.
They have next to no parking for larger Uhaul trucks. 20ft+ trucks.Kathrine T.
I was over charged. Didn't add insurance, went under the quoted amount of miles and still charged 100 miles that I didn't drive. Hell Sanford to Raleigh & back straight from Raleigh is not 100 miles it's 80 miles and I was overcharged. I have my receipt of $122 but they are still charging me $144. I call today on Monday and NO ONE ANSWERS. They will steal your money. They will lie, and I will never rent again from them.Deborah B.
The service Representative at the Sanford NC Uhaul was extremely helpful and courteous. He helped with everything during my dropoff and helped with my storage needs. He's a real good worker and should be acknowledged for his great service.gary W. | First Impressions
Great customer service !👍luis H.
Customer did not leave a comment.William S.
Customer did not leave a comment.Daniel H.
The staff was very helpful.DAVID E. | First Impressions
Customer did not leave a comment.STEPHANIE M.
Customer did not leave a comment.Preston W.
Customer did not leave a comment.Luis J.
Customer did not leave a comment.Andrea L. | Overall Experience
Customer did not leave a comment.Fred B.
It was a pleasure to deal with the personnel at the facility. They were friendly and helpful. For the age and mileage of the truck, it was pretty well maintained. There was a little too much play in the steering which made it a bit difficult to keep from drifting off the lane. It served it's purpose and check out and check in were much easier than what it used to be.Robert J.
Customer did not leave a comment.Joel S.
Customer did not leave a comment.kelli J.
I really like the storage facility but we had gotten one because it said it fit 2-3 bedrooms whoever made the categories did not estimate the living room, laundry room, dining room plus bedrooms and so you thinking you getting a storage that fits a home with 2-3 bedrooms and it was two small need better explanations or estimations to what size unit you made need and this site said split units on website and they don’t even had that unit on site at all. Need better advertisements of unit so you can picked what’s more accurate for you.Olivia P. | First Impressions
The only thing I noticed was the tire straps are getting frayed and worn-out. Other than that the staff was great.FREDERICK B.
After an annoying experience with the uhaul call center, Josh went above and beyond to resolve the issue and get us a unit reserved. Upon arriving Jen was welcoming & friendly and went above and beyond to make sure we had everything we needed.Alisha H. | First Impressions
The truck that we rented leaked and a handful of our boxes were soaked. Luckily, we had a short distance to go, so our belongings weren't damaged.Megan G.
Customer did not leave a comment.DAN H.
Service and associate was greatTerry T.
Customer did not leave a comment.MARVIN D.
Customer did not leave a comment.Barry B.
Staff was awesomeBrandon L.
Customer did not leave a comment.Rachel B.
The equipment was clean, however I rented a 26 ft truck that had a flat tire on the inner rear driver side. I knew something was off by the appearance of the wear on the other tires. I still had quite a few more items to get but I just returned the truck because I didn't think was was safe to operate.James D.
Customer did not leave a comment.ADRIAN V.
Great Customer Service thank you very much for all your helpELLIS D.
Customer did not leave a comment.Solange Q.
Many thanks to a great staff of wonderful people!! Very helpful during my time of need!!! 😊Jackie K.
I made a reservation for 12 blankets and a appliance dolly, but when I showed up, they had given out their last appliance dolly the day before and only had 6 blankets available. I do not understand what was the purpose of me making a reservation if the items were going to be given away.Shawn R.
This location sets the example of great customer service Diedre had our van ready, check out / in was easy. ThanksJeff H.
Customer did not leave a comment.JOHN O.
Customer did not leave a comment.Gary J.
Customer did not leave a comment.Cierra J.
Customer did not leave a comment.donna C.
Rented the blankets and they didn't have any. Had to try and return the blankets and then go to another location to rent.Johnny G.
First you sent me 20 min across town to the wrong location. They didn't have what I rented and gave me the wrong trailer. It took over 2hrs to get my rental sorted then she had the audacity to tell me I still only had the intake 4hrs from the reservation time. Worst experience ever!Brian S.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.Amy G.
Friendly knowledgeable staff very helpfulRodney S. | Overall Experience
Customer did not leave a comment.Derrick C. | First Impressions
Floors were very clean, staff was great, and customer support amazing. However, it seems that people are dragging roaches in the storage facility and we saw big and small ones. There is possibility that some got in too our stuff. Not sure the fix for it, but definitely a problem. Maybe occasional walk through with roach killer would solve the problem.Andriy M. | Overall Experience
Customer did not leave a comment.Mieesha S. | First Impressions
Customer did not leave a comment.Tiffany L. | First Impressions
Customer did not leave a comment.linda j. | First Impressions
Had a great experience.Jessica M. | First Impressions
Thank very much to all staff members. I used towing , storage and purchased many items for moving. Great experience every time.FRED D. | Overall Experience
The staff were super helpful helping arrange things, even with a same-day reservation!Paul C. | First Impressions
Customer did not leave a comment.Nobel M. | Overall Experience
Customer did not leave a comment.Rodney S. | First Impressions
Customer did not leave a comment.latonya l. | First Impressions
Everyone was so nice!Nashaunda L. | Overall Experience
Customer did not leave a comment.Worth W. | First Impressions
Customer did not leave a comment.Martika R. | First Impressions
Everything was good as alwaysShonda M. | First Impressions
Customer did not leave a comment.Shaquana F. | First Impressions
Customer did not leave a comment.francis c. | Overall Experience
Customer did not leave a comment.DANA V. | Online Move In
Some longer carts would be helpful.Ronald C. | Overall Experience
Customer did not leave a comment.Hannah M. | Overall Experience
Customer did not leave a comment.Sergio O. | Overall Experience
Customer did not leave a comment.Cornelius B. | First Impressions
Customer did not leave a comment.Manuel A. | Overall Experience
Customer did not leave a comment.Eli F. | First Impressions
Customer did not leave a comment.erin d. | First Impressions
Easy move in process, easy move out process!Jacob G. | Overall Experience
Customer did not leave a comment.Franklin S. | Overall Experience
Customer did not leave a comment.Valencia W. | First Impressions
Alarm system works but no one comes out to look, they just reset it. I guess I must have missed something when I signed up about logging in during regular hours.david d. | Overall Experience
Everyone was so courteous and friendly. The move in experience was great! The facility was clean and maintained very nicely.Nashaunda L. | First Impressions
I was sick with covid u sold my things. I will be suingLetonia T. | Overall Experience
Very Good ,Very good customer service.Steve G. | Overall Experience
Customer did not leave a comment.CRYSTAL M. | Overall Experience
Desk person was polite but not very helpful I was new to the facility and needed help finding my unit. The woman at the desk didn’t walk me to the unit and I had to return to the office to ask for the location. She highlighted an area on a sheet of paper and handed it to me. Once I finally located my assigned unit it was secured with 2 locks and a tag for non payment. I walked back to the office and told her the unit was locked and she assigned me another unit. I asked if there was one closer and she said no. Upon entering the building there was trash everywhere! This was a horrible experience and I honestly don’t feel comfortable leaving my belongings here. Please KEEP THE BUILDING CLEAN and properly train staff.Ronald J. | Online Move In
I just have to give a glowing review about one of your employees, Sierra. Sierra have a nice warm welcome when I entered the building and helped me find the best unit to fit my needs. Not only that, but expressed some concerns over going in a separate building alone and asked about rolling carts. Sierra walks with my to the other building, helps me find the unit (awesome location that fits my needs and limitations) and then helps me unload my car and roll items back to my unit. She went so out of her way. She was incredibly friendly and caring. She even gave my dog love. The prices are fantastic, the facility is clean and the employees are great. Sierra thank you so much for everything today!Alexis S. | First Impressions
Customer did not leave a comment.Emma amendrius M. | First Impressions
Staff always helpful and friendlyrudy w. | Overall Experience
I love the storage safety n people there r very friendlyBetty S. | First Impressions
Customer did not leave a comment.Amy T. | First Impressions
Customer did not leave a comment.Michael G. | First Impressions
Hospitality was awesome quick servicewanda r. | First Impressions
I was never actually in the unit. The two units I do have are fine and I expect to be moving out in a few months. The manager, Casey Griffin, is exceptional! Her staff, though not always able to provide answers or resolve a problem, are always very friendly and they do try their best to solve problems. I will tell you that the experience of renting the u-boxes in Napa was nightmarish and I would never use the service again. Why does this matter? Because my husband and daughter are moving here in March and they won’t be using U-haul because of problems I had. There are multiple options for storage in this area and I will compare them before choosing one. Thank you! Kathy W. KirklandKathy K. | Overall Experience
Customer did not leave a comment.RICKY S. | First Impressions
Customer did not leave a comment.Luke M. | Overall Experience
Quick response to needs and provided services in a timely manner. I would use them again.Beverly W. | Overall Experience
Customer did not leave a comment.Alejandro C. | Overall Experience
Thanks respectfully company and employee’sJames P. | Overall Experience
Great place to store and protect your personal itemsJordache T. | First Impressions
Communication skills could b better amongst employees and customers, but overall a great place to store and protect your personal itemsJordache T. | Overall Experience
Fantastic customer service.JOSEPH C. | Overall Experience
Great Staff and facilities . I rented a large truck, a Storage facility , and a appliance dolly. Staff GREAT 👍Steve G. | First Impressions
Customer did not leave a comment.Craig B. | Overall Experience
Customer did not leave a comment.MAXINE H. | Overall Experience
Customer did not leave a comment.ASHTON S. | First Impressions
Some type of rodents got into my clothes and linens. And the bathroom was always dirty. The prices are way too high. And when you call to try to reach someone it’s hit or miss. I left 3-4 messages about an issue and no one ever called me back.Aileen C. | Overall Experience
I must say this, that this time Uhaul most definitely exceeded my expectations. Mr. Joshua, was as always very kind, respectful, kind, and very knowledgeable. What he promises he delivers them. Thank you U-Haul for having Joshua as a part of your team. You definitely need promotion and more money. Thank you Joshua for being so awesome.MARCUS C. | Overall Experience
An additional access door on that long side would have been most helpful. As it is, someone with mobility issues might find it difficult to come & go. Loved the young lady at the front desk; she's a keeper.Jackie H. | First Impressions
I was told online that this was a drive up and store facility and when I got there it was not. The only available storage was a good 300 plus foot walk from the loading dock. Carts were provided but to have to make several trips would not be convenient for me. The staff was good and told me they would cancel my reservation. It threw me for a loop because I am military and I thought everything was set. Now I am scrambling to find storage.CHADWICK A. | First Impressions
OMG to say Casey is GREAT at what she does is an understatement…. I called several different Uhauls places and got the Uhaul call center which I got a call back from the local site saying the call center has overbooked them and they needed to change my pick up time. I took a chance and called Casey’s store and was told to come on and a truck would be waiting for me.. Got there and she made it happen .. our other storage plans fell through and again I called Casey and said hey I need storage and she said I got you when you get here … she is a problem solver .. and worked to make her customers happy… what stood out the most is when she explained something to me and my response was really Casey you should have said this and she said “but I will not go home with that on my conscious because that would not be the truth “.. she was a blessing !!! I’m sure she will be my go to Uhaul site in the future !!CASSANDRA W. | First Impressions
Cordial staff and easy registration process.Beverly W. | First Impressions
Customer did not leave a comment.CRYSTAL M. | First Impressions
Couldn't be more happy with their customer service. Friendly and very helpful staff!Armando O. | First Impressions
Customer did not leave a comment.Cesar C. | Overall Experience