Customer Reviews for U-Haul Moving & Storage of Sanford

2,383 reviews

2701 S Horner Blvd   Sanford, NC 27330

(919) 842-3309

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(919) 842-3309

2701 S Horner Blvd
Sanford, NC 27330

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This U-haul facility was great for my needs. It was clean, bug and rodent free, hours are great and so is the staff. I got my first month free for renting a truck and kept renting for 2 years. No complaints.

Hollie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maribel M. 
Rating:
5.0

The cargo door was left open in the rain and there was standing water in the back. I had to mop it up with paper towels (mine) and use one of the drop cloths I had bought for another purpose. My boxspring still got wet. Otherwise, I had a positive experience.

Kristi S. 
Rating:
3.0

N/A

Alex B. 
Rating:
4.0

Customer did not leave a comment.

won h.  |  Overall Experience 
Rating:
5.0

Very pleasant and nice staff I would rent again when needed

Alice W.  |  Overall Experience 
Rating:
5.0

My service was incredible. Josh the General Manager was accomodating, professional and very knowledegeable. I was in and out in no time. My return intake was smoth as well. Great experience.

JOIE G. 
Rating:
3.0

Customer did not leave a comment.

lydia d.  |  Overall Experience 
Rating:
5.0

Everything was great, kind, helpful people and good truck that served our need.

Tim B. 
Rating:
4.0

Customer did not leave a comment.

Daniel U. 
Rating:
5.0

Customer did not leave a comment.

Marion J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Awesome staff and location. Never once worried about families personal and most treasured items. Thank you

Robert C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naomi C.  |  First Impressions 
Rating:
5.0

Every visit, all employees were kind and helpful! Easy process to start and just as easy to close out! Thank you!

shauna j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David C.  |  First Impressions 
Rating:
5.0

I lost my key and I'm not able to come to check on my things. Is there a way that I can get the keys replaced? You guys are great!

Sherry T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cornelius B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Philip V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela L.  |  First Impressions 
Rating:
5.0

Very nice to deal with.

Dennis G. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  Overall Experience 
Rating:
5.0

Sierra was very nice and helpful in accommodating me in the search for a storage unit. Thank you!!

Vanessa W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorne M. 
Rating:
5.0

Customer did not leave a comment.

Joshua M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cassandra W. 
Rating:
5.0

You are awesome!!!

Darlene B. 
Rating:
5.0

Customer did not leave a comment.

Tiffany L.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful. They asked if I had any problems with the truck, if the truck drove well and was it as I expected it to be. I would certainly recommend this location to my friends.

Tramway Veneers C. 
Rating:
1.0

I tried to cancel the auto payment, but it didn't accept it online. And took out the payment, and rented it till November 23. We are back at home and moved everything out October 29, 2022. May I please have a partial refund for the time 30 October through November 23, 2022 I didnt find out the payment had been processed until i turned in my keycard to staff and got a receipt.Now I'm being told I not only can't get back in my unit or get a refund for the remaining month! I'm feeling like I have been Robbed! Natalie Steilen #910-801-6218

Natalie S.  |  Overall Experience 
Rating:
3.0

We had already rented from them previously the week before locally and ended up needing a smaller truck to finish. We went inside and made the reservation on Saturday for Sunday. Asked for pick up at 1 pm Sunday for 24hrs. Well we got the truck Sunday and while we were working I looked at an email i received from them stating the truck was due back at 9 am. I had to call and ask why and Jen, I believe, said she didn't know we needed it for 24hrs. She wasn't rude at all but I'm glad I caught it. No one said anything about turning the truck in sooner than the 24 HR period we are charged for regardless. Either way it got fixed. We extended for another day bc we weren't going to finish by 1 so we asked for another 24 hrs. Ok np. Well Monday morning we were putting our stuff in their storage unit we got for a month for free for renting from them, swept the truck and turned it in early. A little before 11am. When I got my final invoice, I noticed I was charged extra days and had to call them again to fix that. So now I'm waiting for my refund. When we called or went inside they were always nice, its just the point moving of any kind is stressful enough without having to make sure their part is correct. Also the storage unit we got was an outside unit and that's fine. Maybe every so often they should sweep out units that are empty or bomb the ones that are prone to get bugs badly. We had a brown recluse we had to kill, and all sorts of nasty dead/alive bugs and spiders in corners and all over the unit. Spider webs everywhere, etc. I'm sure we didn't get them all so now we need to do something to make sure we aren't getting this in our stuff. It wasn't a horrible experience and the employees weren't rude. Just some attention would have made a difference.

Angelique F. 
Rating:
4.0

Customer did not leave a comment.

Gerald B. 
Rating:
5.0

Have used this place a few times. The people that work there are AWESOME! The gentleman who checked us in is always nice. He noticed when we dropped the trailer off how the tires didn't have much tread on them. He said this trailer is finished until they are replaced. He was surprised it was rented for our 650 mile trip. Again I do love the Sanford location.

Phillip H. 
Rating:
5.0

They need more help/ staff.

Thomas A. 
Rating:
5.0

GM was a pleasure to work with.

ALBERT R. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Tracy M.  |  First Impressions 
Rating:
5.0

Caleb was so helpful and kind!!

Jennifer G. 
Rating:
5.0

Neil was super helpful. We could not leave the car because I had my mom who was in a wheelchair with me. So we had to wait. Neil got us a chair to make us comfortable. He did the job in a short period of time. We arrived at 3:17 p.m. and we were out of there at 3:48 p.m. Excellent work!

Lianne H. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
4.0

The customer bathroom was in constant state of mess and/or unrepair, that it was perpetually unusable. It has to have been the worst bathroom I've seen in at least a decade. Other than that, there are no complaints; the staff was quite decent.

DANIELJOHN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Russell W. 
Rating:
4.0

She was nice and professional in every way thanks.😁

Dwight F. 
Rating:
5.0

Customer did not leave a comment.

Shannon D. 
Rating:
5.0

Customer did not leave a comment.

Keshana J. 
Rating:
4.0

Roaches were everywhere in the facility and in our belongings. I'm very disappointed!

Orlando S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joy M. 
Rating:
5.0

The best, most efficient staff!

Amy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaFreda V. 
Rating:
4.0

More seats in waiting area

Greg L. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Jepser G. 
Rating:
4.0

Customer did not leave a comment.

Kristopher F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

CALEB L. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Sherri T. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Again, Excellent customer service. I have never used U-Haul before. I found the complete experience from reservation to drop off was very easy.

Ed N. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
5.0

Customer did not leave a comment.

Jean C. 
Rating:
5.0

Customer did not leave a comment.

Shannon C. 
Rating:
4.0

Customer did not leave a comment.

Zinthya C. 
Rating:
5.0

Customer did not leave a comment.

Denise R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Awesome

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Facility is clean, well maintained and was well lit for my return at night. Staff was helpful and friendly. Got me going in a timely manner. Thanks!

NICHOLAS P. 
Rating:
5.0

Customer did not leave a comment.

BHAUMIKKUMAR P. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

SHELTON B. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

The service was excellent. Truly appreciated the professionalism and expertise of the staff.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Robin P. 
Rating:
5.0

Outstanding customer service 👏

ERIC J. 
Rating:
5.0

I especially like the female technician who handle my turn-in she was smart profiessional and really cared about helping get the vehicle turned in. I would happily recommend your business because of the no hassle getting service with Uhaul.

Ulus Jackson J. 
Rating:
5.0

Great location and staff, the return was very quick, simple, and very easy!

Sammy W. 
Rating:
3.0

Customer did not leave a comment.

PRUITT J. 
Rating:
5.0

Nice people and friendly. DAN

DANIEL N. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Reginald N.  |  First Impressions 
Rating:
5.0

The staff was informative, helpful and answered all my questions. The facility was clean and the climate control was a double ➕️ ➕️. My back was saved by the courtesy carts. They was a pleasant bonus.

Patricia W.  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful.

John B. 
Rating:
5.0

Very professional environment. Plenty of vehicles to choose from to get our experience done in a timely manner.

Julie B. 
Rating:
5.0

Everything was great

Greg C. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Kirissia K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
3.0

They have next to no parking for larger Uhaul trucks. 20ft+ trucks.

Kathrine T. 
Rating:
1.0

I was over charged. Didn't add insurance, went under the quoted amount of miles and still charged 100 miles that I didn't drive. Hell Sanford to Raleigh & back straight from Raleigh is not 100 miles it's 80 miles and I was overcharged. I have my receipt of $122 but they are still charging me $144. I call today on Monday and NO ONE ANSWERS. They will steal your money. They will lie, and I will never rent again from them.

Deborah B. 
Rating:
5.0

The service Representative at the Sanford NC Uhaul was extremely helpful and courteous. He helped with everything during my dropoff and helped with my storage needs. He's a real good worker and should be acknowledged for his great service.

gary W.  |  First Impressions 
Rating:
5.0

Great customer service !👍

luis H. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

The staff was very helpful.

DAVID E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
3.0

Customer did not leave a comment.

Preston W. 
Rating:
5.0

Customer did not leave a comment.

Luis J. 
Rating:
5.0

Customer did not leave a comment.

Andrea L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
4.0

It was a pleasure to deal with the personnel at the facility. They were friendly and helpful. For the age and mileage of the truck, it was pretty well maintained. There was a little too much play in the steering which made it a bit difficult to keep from drifting off the lane. It served it's purpose and check out and check in were much easier than what it used to be.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Joel S. 
Rating:
5.0

Customer did not leave a comment.

kelli J. 
Rating:
4.0

I really like the storage facility but we had gotten one because it said it fit 2-3 bedrooms whoever made the categories did not estimate the living room, laundry room, dining room plus bedrooms and so you thinking you getting a storage that fits a home with 2-3 bedrooms and it was two small need better explanations or estimations to what size unit you made need and this site said split units on website and they don’t even had that unit on site at all. Need better advertisements of unit so you can picked what’s more accurate for you.

Olivia P.  |  First Impressions 
Rating:
5.0

The only thing I noticed was the tire straps are getting frayed and worn-out. Other than that the staff was great.

FREDERICK B. 
Rating:
5.0

After an annoying experience with the uhaul call center, Josh went above and beyond to resolve the issue and get us a unit reserved. Upon arriving Jen was welcoming & friendly and went above and beyond to make sure we had everything we needed.

Alisha H.  |  First Impressions 
Rating:
5.0

The truck that we rented leaked and a handful of our boxes were soaked. Luckily, we had a short distance to go, so our belongings weren't damaged.

Megan G. 
Rating:
5.0

Customer did not leave a comment.

DAN H. 
Rating:
5.0

Service and associate was great

Terry T. 
Rating:
5.0

Customer did not leave a comment.

MARVIN D. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

Staff was awesome

Brandon L. 
Rating:
5.0

Customer did not leave a comment.

Rachel B. 
Rating:
5.0

The equipment was clean, however I rented a 26 ft truck that had a flat tire on the inner rear driver side. I knew something was off by the appearance of the wear on the other tires. I still had quite a few more items to get but I just returned the truck because I didn't think was was safe to operate.

James D. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN V. 
Rating:
5.0

Great Customer Service thank you very much for all your help

ELLIS D. 
Rating:
5.0

Customer did not leave a comment.

Solange Q. 
Rating:
5.0

Many thanks to a great staff of wonderful people!! Very helpful during my time of need!!! 😊

Jackie K. 
Rating:
3.0

I made a reservation for 12 blankets and a appliance dolly, but when I showed up, they had given out their last appliance dolly the day before and only had 6 blankets available. I do not understand what was the purpose of me making a reservation if the items were going to be given away.

Shawn R. 
Rating:
5.0

This location sets the example of great customer service Diedre had our van ready, check out / in was easy. Thanks

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Gary J. 
Rating:
5.0

Customer did not leave a comment.

Cierra J. 
Rating:
5.0

Customer did not leave a comment.

donna C. 
Rating:
3.0

Rented the blankets and they didn't have any. Had to try and return the blankets and then go to another location to rent.

Johnny G. 
Rating:
1.0

First you sent me 20 min across town to the wrong location. They didn't have what I rented and gave me the wrong trailer. It took over 2hrs to get my rental sorted then she had the audacity to tell me I still only had the intake 4hrs from the reservation time. Worst experience ever!

Brian S. 
Rating:
4.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
5.0

Friendly knowledgeable staff very helpful

Rodney S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick C.  |  First Impressions 
Rating:
4.0

Floors were very clean, staff was great, and customer support amazing. However, it seems that people are dragging roaches in the storage facility and we saw big and small ones. There is possibility that some got in too our stuff. Not sure the fix for it, but definitely a problem. Maybe occasional walk through with roach killer would solve the problem.

Andriy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mieesha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

linda j.  |  First Impressions 
Rating:
5.0

Had a great experience.

Jessica M.  |  First Impressions 
Rating:
5.0

Thank very much to all staff members. I used towing , storage and purchased many items for moving. Great experience every time.

FRED D.  |  Overall Experience 
Rating:
5.0

The staff were super helpful helping arrange things, even with a same-day reservation!

Paul C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nobel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

latonya l.  |  First Impressions 
Rating:
5.0

Everyone was so nice!

Nashaunda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Worth W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Martika R.  |  First Impressions 
Rating:
5.0

Everything was good as always

Shonda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaquana F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

francis c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANA V.  |  Online Move In 
Rating:
4.0

Some longer carts would be helpful.

Ronald C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sergio O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cornelius B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuel A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eli F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

erin d.  |  First Impressions 
Rating:
5.0

Easy move in process, easy move out process!

Jacob G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Franklin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valencia W.  |  First Impressions 
Rating:
4.0

Alarm system works but no one comes out to look, they just reset it. I guess I must have missed something when I signed up about logging in during regular hours.

david d.  |  Overall Experience 
Rating:
5.0

Everyone was so courteous and friendly. The move in experience was great! The facility was clean and maintained very nicely.

Nashaunda L.  |  First Impressions 
Rating:
1.0

I was sick with covid u sold my things. I will be suing

Letonia T.  |  Overall Experience 
Rating:
4.0

Very Good ,Very good customer service.

Steve G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL M.  |  Overall Experience 
Rating:
1.0

Desk person was polite but not very helpful I was new to the facility and needed help finding my unit. The woman at the desk didn’t walk me to the unit and I had to return to the office to ask for the location. She highlighted an area on a sheet of paper and handed it to me. Once I finally located my assigned unit it was secured with 2 locks and a tag for non payment. I walked back to the office and told her the unit was locked and she assigned me another unit. I asked if there was one closer and she said no. Upon entering the building there was trash everywhere! This was a horrible experience and I honestly don’t feel comfortable leaving my belongings here. Please KEEP THE BUILDING CLEAN and properly train staff.

Ronald J.  |  Online Move In 
Rating:
5.0

I just have to give a glowing review about one of your employees, Sierra. Sierra have a nice warm welcome when I entered the building and helped me find the best unit to fit my needs. Not only that, but expressed some concerns over going in a separate building alone and asked about rolling carts. Sierra walks with my to the other building, helps me find the unit (awesome location that fits my needs and limitations) and then helps me unload my car and roll items back to my unit. She went so out of her way. She was incredibly friendly and caring. She even gave my dog love. The prices are fantastic, the facility is clean and the employees are great. Sierra thank you so much for everything today!

Alexis S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emma amendrius M.  |  First Impressions 
Rating:
5.0

Staff always helpful and friendly

rudy w.  |  Overall Experience 
Rating:
5.0

I love the storage safety n people there r very friendly

Betty S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  First Impressions 
Rating:
5.0

Hospitality was awesome quick service

wanda r.  |  First Impressions 
Rating:
4.0

I was never actually in the unit. The two units I do have are fine and I expect to be moving out in a few months. The manager, Casey Griffin, is exceptional! Her staff, though not always able to provide answers or resolve a problem, are always very friendly and they do try their best to solve problems. I will tell you that the experience of renting the u-boxes in Napa was nightmarish and I would never use the service again. Why does this matter? Because my husband and daughter are moving here in March and they won’t be using U-haul because of problems I had. There are multiple options for storage in this area and I will compare them before choosing one. Thank you! Kathy W. Kirkland

Kathy K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICKY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luke M.  |  Overall Experience 
Rating:
5.0

Quick response to needs and provided services in a timely manner. I would use them again.

Beverly W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alejandro C.  |  Overall Experience 
Rating:
4.0

Thanks respectfully company and employee’s

James P.  |  Overall Experience 
Rating:
5.0

Great place to store and protect your personal items

Jordache T.  |  First Impressions 
Rating:
5.0

Communication skills could b better amongst employees and customers, but overall a great place to store and protect your personal items

Jordache T.  |  Overall Experience 
Rating:
5.0

Fantastic customer service.

JOSEPH C.  |  Overall Experience 
Rating:
5.0

Great Staff and facilities . I rented a large truck, a Storage facility , and a appliance dolly. Staff GREAT 👍

Steve G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MAXINE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHTON S.  |  First Impressions 
Rating:
3.0

Some type of rodents got into my clothes and linens. And the bathroom was always dirty. The prices are way too high. And when you call to try to reach someone it’s hit or miss. I left 3-4 messages about an issue and no one ever called me back.

Aileen C.  |  Overall Experience 
Rating:
5.0

I must say this, that this time Uhaul most definitely exceeded my expectations. Mr. Joshua, was as always very kind, respectful, kind, and very knowledgeable. What he promises he delivers them. Thank you U-Haul for having Joshua as a part of your team. You definitely need promotion and more money. Thank you Joshua for being so awesome.

MARCUS C.  |  Overall Experience 
Rating:
4.0

An additional access door on that long side would have been most helpful. As it is, someone with mobility issues might find it difficult to come & go. Loved the young lady at the front desk; she's a keeper.

Jackie H.  |  First Impressions 
Rating:
3.0

I was told online that this was a drive up and store facility and when I got there it was not. The only available storage was a good 300 plus foot walk from the loading dock. Carts were provided but to have to make several trips would not be convenient for me. The staff was good and told me they would cancel my reservation. It threw me for a loop because I am military and I thought everything was set. Now I am scrambling to find storage.

CHADWICK A.  |  First Impressions 
Rating:
5.0

OMG to say Casey is GREAT at what she does is an understatement…. I called several different Uhauls places and got the Uhaul call center which I got a call back from the local site saying the call center has overbooked them and they needed to change my pick up time. I took a chance and called Casey’s store and was told to come on and a truck would be waiting for me.. Got there and she made it happen .. our other storage plans fell through and again I called Casey and said hey I need storage and she said I got you when you get here … she is a problem solver .. and worked to make her customers happy… what stood out the most is when she explained something to me and my response was really Casey you should have said this and she said “but I will not go home with that on my conscious because that would not be the truth “.. she was a blessing !!! I’m sure she will be my go to Uhaul site in the future !!

CASSANDRA W.  |  First Impressions 
Rating:
5.0

Cordial staff and easy registration process.

Beverly W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL M.  |  First Impressions 
Rating:
5.0

Couldn't be more happy with their customer service. Friendly and very helpful staff!

Armando O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cesar C.  |  Overall Experience 
Rating: