Customer Reviews for U-Haul Moving & Storage of Sanford

1,918 reviews

2701 S Horner Blvd   Sanford, NC 27330

(919) 842-3309

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(919) 842-3309

2701 S Horner Blvd
Sanford, NC 27330

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The corporate stores are far superior to dealers. The Sanford storage location - Josh & Caleb were so helpful in getting me a unit that would hold all my belongings; there were several issues with reserving online but they got it figured out.

Karrah Z.  |  Online Move In 
Rating:
2.0

On two separate occasions, the employee(s) tried to say that my debit card was not on file when it clearly was. This was confirmed by Kaitlin. The first time it resulted in us leaving our things in the truck overnight, Just so happened we had a lock. The second night (last night) that guy tried to say we didn’t have a card on file , according to my Son ( I was not with him) the guy was dropping the “F” bomb repeatedly. My son was there with just his girl friend. The guy gave him an upstairs room , knowing he was by himself with a hutch and a five piece dinette set. Having worked all day, my Son asked if he would help him really quick and was told no but if he hung around for 2-3 hours he would help him when he got off work.

Deborah K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN D. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
4.0

Nothing

RAYA T. 
Rating:
5.0

Great searvice thanks

OMAR L. 
Rating:
4.0

Overall, renting the equipment was fine and had no issues. The supplies are standard, but the packing tape, sucks. It's cheap, tears to easily, and doesn't hold as well as better brands.

Marc W. 
Rating:
5.0

U haul has been pretty reliable over the years, please keep up the good work

Evan S.  |  First Impressions 
Rating:
5.0

I have rented many tow dollies over the last couple years. This location, the staff and service was beyond exceptional. Considerate and very helpful. When attaching a tow dolly to an RV - space is always appreciated.

Randall S. 
Rating:
2.0

I got charged for 2 gallons of gas despite returning the truck with more gas than I received it. Also the tire sensor light was on the whole time.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

susan U. 
Rating:
5.0

No improvement needed

STEVIE P. 
Rating:
5.0

Customer did not leave a comment.

Louis W. 
Rating:
4.0

Customer did not leave a comment.

JUAN D.  |  First Impressions 
Rating:
5.0

This place is amazing! The staff is phenomenal, and helpful!

ALEXANDRA S. 
Rating:
3.0

I was not refunded my money 💰 for the extra gas I put in the truck . But I was told I would be . We Shall See …… TBDT

STACY K. 
Rating:
5.0

Customer did not leave a comment.

Milton S. 
Rating:
4.0

While the staff was helpful and nice, we had an issue with the storage unit we initially reserved. We had to get another unit. We were on a time crunch and 30 minutes was wasted trying to find a unit that was available for us. Thankfully the staff was super friendly and made accommodations. I think that uhaul needs a better system to make it easier for staff and in the future, they don’t run into the issue of people reserving units that aren’t actually available.

Abraham N.  |  First Impressions 
Rating:
1.0

The unit we reserved wasn’t available . Offered much smaller units that had water inside of them and in many different places! Used movinghelp.com and had to pay them for the time it took to figure everything out so we are out of that money! Very displeased, the initial gesture from uhaul to offer a free month of storage with a rental was great but it turned out to be a disaster to secure storage coming from a 7 hour drive.

Tiffany Z.  |  Overall Experience 
Rating:
1.0

Ordered 2 boxes, but the same in the same visit I corrected to one box, as instructed by counter staff. Staff never updated order. Manager refunded after 1st month's payment, but still neglected to release unused box, so I billed again. U-Haul customer service wait times are just terrible. Similar debacle in Las Vegas. U-Haul granted one month free of storage, but never informed local place of it, so they too billed me, then had to refund it. Your corporate greed sucks.

John B. 
Rating:
5.0

Customer did not leave a comment.

gary w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherrelle S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barry D.  |  Overall Experience 
Rating:
1.0

Trucks were not clean, gas was not at the right amount to match what was actually in the tank. The truck was basically on empty and I got charged for cleaning and gas for a truck that was given to me on empty as well as was disgusting inside. Hadn't been wiped down or cleaned properly. I wish I could give no stars on google. This was truly a terrible experience. I emailed after receiving my receipt and never received a response.

IMANI-GABRIELLE J. 
Rating:
5.0

no improvement needed!

CHARLES B. 
Rating:
5.0

Excellent team! Great communication, service and delivery. Highly recommend!

Kathleen W. 
Rating:
5.0

Quick and easy. Had truck I needed. UHaul did well to accommodate my needs.

Barbara W. 
Rating:
5.0

Casey was awesome!

Marcelo M.  |  Overall Experience 
Rating:
5.0

We had problems with the Uhaul in Cameron, North Carolina. Please call me. 309-509-0990.

RON M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAY D. 
Rating:
3.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

Great customer service. The associate that checked me out was great.

PAMELA M. 
Rating:
2.0

My code didn’t work initially, then my unit was already claimed by someone else. By resetting my unit I suppose is the reason my code didn’t work the next time I re entered the building and had to wait for them to reset it. The alarm went off every time I opened and closed the door to my unit. I was disappointed in my experience

Krystle W.  |  Online Move In 
Rating:
5.0

I think that the standards should be higher for cleaning units before rentals throughout all uhaul.

Elizabeth N. 
Rating:
5.0

Customer did not leave a comment.

leslie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY J. 
Rating:
5.0

Customer did not leave a comment.

Derrick P. 
Rating:
5.0

Customer did not leave a comment.

josh p.  |  Overall Experience 
Rating:
1.0

This is by far the worst uhaul I've ever been to. Your manager is on of the worst managers I've ever had to deal with. I was over charged and she keeps avoiding me and I'm tired of it. I will be calling my lawyer

TIRONE S. 
Rating:
3.0

Customer did not leave a comment.

margret P. 
Rating:
5.0

Customer did not leave a comment.

Katrice B. 
Rating:
5.0

Customer did not leave a comment.

Myleciee B.  |  Overall Experience 
Rating:
5.0

Nothing, they were very professional and courteous. They Rock!!!!

DEBORAH R. 
Rating:
5.0

Customer did not leave a comment.

RANDY J. 
Rating:
5.0

I love driving that truck!

SARINA P. 
Rating:
5.0

Thanks for ebriting

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shella R.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Truck was very new and a definite upgrade from what I've rented in the past. Due to the truck being in such good shape we spent a lot less on gas and that made renting a lot cheaper than we expected.

MARCUS T. 
Rating:
5.0

Customer did not leave a comment.

GAIL K. 
Rating:
5.0

Great service 👍

NORMAN P. 
Rating:
5.0

Customer did not leave a comment.

JASON P. 
Rating:
5.0

Customer did not leave a comment.

RONNIE W. 
Rating:
5.0

Customer did not leave a comment.

Austin K.  |  Overall Experience 
Rating:
5.0

They were alot of help

Anthony W. 
Rating:
2.0

There were 2 employees on a Saturday around 3:30 pm, one at the counter and the other to hook up the equipment. The lady seemed she was having a hard time contacting her superior and was frustrated with the amount of clients waiting while the man took his break, which he was very adamant about. We were originally rented the wrong equipment (car dolly), we needed the 2 wheel, so we went back to the desk. She switched the equipment in the system. We went "out back" and honked as instructed. That would alert the man that we were ready to be hooked up. We waited 10 mins, went back in front and she texted him. We went and parked by the only 2 wheel dolly on the lot (in front after continuously being told it was out back), and waited 20 more minutes for the man to walk out from the back to hook us up. We didn't pull off the lot until 4:20! We were there for nearly an hour just trying to get a small piece of equipment. We were more than upset. It seemed he had no interest in helping customers, he just wanted his break. I nearly felt bad for the lady up front, but we didn't wait hardly at all for her assistance, our time was spent waiting outside with 2 antsy children for someone who couldn't wait 5 minutes to take a break and help customers.

BRANDY P. 
Rating:
5.0

The team at the Sanford site were really excellent. Friendly, courteous and very helpful. They went over and above to provide the necessary service in a timely manner that met our needs. Thanks so much. It was a pleasure doing business with this team.

Linford G. 
Rating:
4.0

Customer did not leave a comment.

ELIJAH H. 
Rating:
5.0

I interacted with three different employees and all were courteous, respectful and helpful!

TAYLOR P. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
4.0

Customer did not leave a comment.

HARRY JEFFREY F. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Super helpful

Marcelo M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Y. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Everybody was super friendly and nice

RICHELLE H.  |  First Impressions 
Rating:
5.0

The finest run facility I have used during my entire move.

DAVID M.  |  Overall Experience 
Rating:
5.0

I rented 4 units for several months getting ready to move cross country before finally renting a trailer to complete the move. During that time I had the opportunity to work with the entire staff at one time or another from moving in, purchasing moving supplies, coordinating my movers for the load out, and renting trucks and trailers. Everyone was always polite, kind, professional, and willing to go the extra little bit to make sure that I had everything I needed and was able to get done what I needed to be able to move and store my belongings. From the GM (Casey) on down it was a wonderful experience and made at least one part of moving convenient and hassle free. Would recommend this location to anyone in the Sanford/Fort Bragg area that needed storage or moving supplies/vehicles.

Vincent B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

Ladies at the front were very professional and helpful. Great customer service!

RICHARD F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERI K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

deborah m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
2.0

When I arrived to pick up my trailer the shop was open but there were no employees present. I waited for 5 minutes or so and eventually two female employees came in. One helped the other person who was waiting in line in front of me. The other employee sat down at the desk and ignored me while eating her breakfast. She asked the employee who was helping a customer if she wanted a soda and then left the store to go get one. I had to wait 15 minutes before I could sign out the trailer and then had to wait even longer to get the trailer checked because only one employee was working.

COURTNEY E. 
Rating:
1.0

I reserved a 20 ft for a one way trip from sanford to Snead ferry the day of pick up the reservation was processed wrong. My pick was scheduled for 1430 we actually left the u haul at 1730 3 hrs late with the wrong item a 6x 12 box trailer…. The staff would have to call several people to run the computer system under staff and under trained I will never rent or recommend this sanford location

KENNETH S. 
Rating:
5.0

excellent service from all staff members

DAVID B. 
Rating:
5.0

I is this location the service is great that's why I come back but the equipment is below standard the trailer had flat tires and I couldn't tell until I went to loading it so I had to unload go get the tire fixed and then reload it it was very frustrating

james W. 
Rating:
5.0

Customer did not leave a comment.

MARTY R. 
Rating:
5.0

Staff was very courteous Thanks

Buddy G.  |  Overall Experience 
Rating:
5.0

You are already doing. Great job.

DAVID E. 
Rating:
5.0

Well done

FRANCIS M. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
3.0

My reservation was switched three times 1.Spring Valley location my vehicle was not available.( u-Haul agent book me a new reservation 20 minutes out of my way) Arrived and the vehicle was not there as well:( call customer service the gentleman was not customer friendly at all… Barely even accommodating :( Book me my3 rd reservation 45 minutes in the opposite direction. And told me someone will give me a call (STILL WAITING) and he would indicate what had happened …once I arrive to the Sanford location :( they knew nothing NOTHING WAS IN THE NOTE

JACINTA J. 
Rating:
3.0

First truck I pre-ordered on 6/15 for a pickup date of 8/11 was not available. Then they gave me a truck from the Samford location which was an extra 30 minute drive for me. The last issue was while driving the truck 1600 miles I found that if I did over 60 mph the front end of the truck shimmied extremely badly. I not be using Uhaul ever again apparently this truck was never checked before it was given to me. Mike Primeau

MICHEL P. 
Rating:
4.0

Customer did not leave a comment.

Troy A. 
Rating:
5.0

Casey was great and very friendly

Amanda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Great staff

DAVIEN T. 
Rating:
4.0

Customer did not leave a comment.

MARK Y. 
Rating:
3.0

I had put above average rating, but there are 2 huge issues I have to note, and after writing them out I dropped it to average. 1) the alarm in the storage area. Doesn't seem to be any rhyme or rain why it goes off, but I was there laying for 2 hours and it seemed to go off every 5 minutes. It's ear piercing, which is good, but when there are several people logged into the system, it shouldn't go off that much. 2) I didn't expect to be as tall as the ceiling in the locker. Very low height, and one has a pole right snack dab in the middle. That made loading furniture difficult. If I only had that locker, would've been impossible. Clean, well lit facility. Friendly staff. Lockers were supposed to be picked for me before I returned with my stuff, but weren't. Good thing I got there early enough to do all the selection process before my moving help arrived.

Brent E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA A. 
Rating:
5.0

I love the customer service and friendly clean atmosphere. However, if I had to make suggestions it would be to get the alarm that goes off periodically fix. It is very loud and because my locker is very near to it, I am blasted by the alarm going off frequently. Not only is it insanely loud but it's frightening to people passing by not realizing there is an issue with the alarm. Been here almost a year and it has been broken since I moved in.

ALICIABOTANISE I. 
Rating:
1.0

The workers were good, but management at the store were uneducated and sarcastic, I'm referring to the manager at that location, she was very challenging and confrontational,

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

SARINA P. 
Rating:
5.0

General Manager was wonderful! What a positive change to this location!

Isabel S. 
Rating:
5.0

Customer did not leave a comment.

Hal M. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

ROGER H. 
Rating:
5.0

Your policies, you charged us 5 extra miles, whereas we left the van with 1/4 tank more and never got any refunds.

JUAN D. 
Rating:
5.0

Helpful staff, good equipment, and smooth process overall.

DONALD C. 
Rating:
3.0

I was not thrilled with my customer service experience. The day I moved in I stated I would be out of state and did not need 24 access only for the next 2 days to bring my stuff into the facility. I had trucks and people to help me unload my house and put it into storage it would have taken hours. I got there and was locked out. So my man power and trucks had to go to work. So it took me 4 ,12 hour days. I was late moving had to rent a truck and lost 3 days of work. The GM told me that they already compensated me with a free month of storage so she did not give any more. I lost over 600 just in salary not to mention the truck rental which I had to get somewhere else no deals cut. All from misinformation about access. Storage facility is clean well kept but they are more about money than customer service.

Christina O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID S.  |  First Impressions 
Rating:
4.0

Find a way to answer the phones more often.

Sandra M. 
Rating:
5.0

Nothing! They were great.

JAY D. 
Rating:
3.0

Got a truck that broke down. Paid for it. Then you guys found another truck for me. Not knowing i would be paying for a second truck i went to pick it up. Cost me almost double what i paid for the bigger truck. Definitely was not happy with my uhaul experience

AMANDA T. 
Rating:
4.0

Have more people on the desk when first opening each morning to facilitate quicker checkout.

Mark Y. 
Rating:
5.0

Don't change a thing! The people here are Great! Because of them you now have a customer for life. Thank you, Thank you!

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

ALLEN L. 
Rating:
5.0

Customer did not leave a comment.

JOI C. 
Rating:
4.0

Customer did not leave a comment.

Derek S.  |  First Impressions 
Rating:
1.0

I was very disappointed with my service. I made the original reservation a week in advance for a 26ft truck to be picked up In Sanford. The Day before my move, upon receiving the confirmation text I was informed that the rental truck was located 40 minutes away. I spent the whole day trying to have this rectified, and after 5pm was contacted by dispatch to confirm a 26ft truck was scheduled for me at the Sanford location as planned. The next morning (day of rental), I was contacted and informed that the location only had a 15ft truck and a trailer for me. This was absolutely ridiculous; no one should have to go thru or endure this type of experience when they are already frantic about moving. This experience with Uhaul was absolutely deplorable, and I will most certainly explore other options when needing a rental for future moves.

Desiree M. 
Rating:
1.0

I was forced to drive 45 min to the city I was moving to because the pick up location (5 min from the house I moved from) called to tell me they didn't have a truck. The rep called the day before. U-haul is a horrible company that doesn't value their customers nor do they make it easy or convenient for anyone but the employees. If there isn't a truck/ equipment at the pick up location but there is at a location with 50 miles, why is the company not responsible for moving that truck/ equipment to the agreed upon pick up location? It's ridiculous that your company can get away with that for the amount you charge. Have some decency and do what's right for your customers. I would fire everyone from the too down and create a training program that invites customers instead of pushing them away. I will not be using your business again, the cost of professional movers is worth it to never step in any u-haul again.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
3.0

Customer did not leave a comment.

Levi J. 
Rating:
3.0

Mysterious pricing, did not tell me they changed what rate i was getting and later could not clearly explain what i was charged

Kat Elijah D. 
Rating:
5.0

Hire more customer service reps to work nights. I was on hold for over 30 minutes trying to get a drop off confirmation.

Terry D. 
Rating:
5.0

Friendly and professional staff thanks

ALEXANDER P. 
Rating:
5.0

Excellent service!

Mary M. 
Rating:
4.0

Don't like the new feature of the a/c cutting out if the economy gauge is in the red. I was in tow mode and the a/c kept kicking off going up hill

PAUL D. 
Rating:
1.0

Was charged for things we did not receive. Got a MUCH smaller truck than what was reserved. We needed to make a second trip due to truck size. Was yelled at and talked down to by the "Manager" when I called to ensure we would not be charged for missing equipment (ordered a dolly and moving blankets) and larger truck, but most importantly, the mileage because of having to make 2 trips because of MUCH smaller truck. The "Manager" was supposed to not charge for equipment; he did. He charged mileage and said he would not. Horrible experience. Will tell this story to everyone. Reserved another truck at another UHaul and hope that experience is better. Should be credited at least the $47.00 for the missing equipment and the mileage cost of $79.00 as the "Manager" said he would do after yelling at me!!! Seriously, still shocked at his lack of any customer service skills and professionalism!

Matthew V. 
Rating:
5.0

Customer did not leave a comment.

Antonio S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
1.0

Have your staff more knowledgeable about contracts and not take money and still run your card for a cash paid balance

tyrone S. 
Rating:
5.0

Customer did not leave a comment.

ANITA V. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Teresa E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HERMAN R. 
Rating:
2.0

They seem poorly managed and uninformed. My reservations are rarely available and I never receive the reservation guarantee as promised.

Christopher N. 
Rating:
4.0

Customer did not leave a comment.

RUSSELL D. 
Rating:
5.0

Customer did not leave a comment.

CARL B. 
Rating:
2.0

I and 3 others waited 20-30 minutes for an attendant to show up. We called the location and an alarm kept going off but no one could be found.

Belinda G. 
Rating:
5.0

Caleb was a great help he answered all my questions and really was very knowledgeable of the storage process. His acts of kindness was top notch… perfect attitude. Got customers checked in and out in a timely fashion no waiting in long lines. After moving an packing for 7 hrs he definitely greeted me with a pleasant smile an kind acts 👍🏾 He ROCKS Sincerely Teresa Goldston

Teresa G.  |  First Impressions 
Rating:
5.0

UHaul is the number one equipment rental company there is. The friendly staff goes beyond the scope of customer service they treat up like family.

Jesse E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deanna A.  |  Overall Experience 
Rating:
4.0

My card didn’t work most of the time I accessed my storage unit. This set off the alarm system

TWANA F.  |  Overall Experience 
Rating:
4.0

Needed storage, walked in and within 10 minutes I was loading my equipment in a storage room that perfectly fit my needs. I have nothing but good things to say.

DAVID M.  |  First Impressions 
Rating:
5.0

Casey was nice and her customer service was GREAT!! Thanks again!

Jasmine J.  |  Overall Experience 
Rating:
5.0

Sanford U-Haul was great!! Outstanding Service every time!!

TINY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edwin B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Antonio S.  |  First Impressions 
Rating:
3.0

Computer system needs updating. Was given 2 units that were supposed to be available but both had red tags stating they were locked due to non payment. So they weren’t really available. Now I have no storage unit for upcoming move.

Kiona J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA N.  |  First Impressions 
Rating:
5.0

Casey and Neil were very helpful and friendly. The facility was clean and being able to use the carts while unloading was very nice.

Teresa E.  |  First Impressions 
Rating:
5.0

I use Uhaul for all my moving needs. Very friendly staff at the Sanford, NC location and very professional.

LaDonna B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terry H.  |  Overall Experience 
Rating:
4.0

Overall the location was clean. My unit had oil leaking from the adjacent unit. The manager gave me a pack of furniture pads to cover the spill. It worked. The outside of the building has trash all around. The outside space could be maintained better. Otherwise satisfied.

Amy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy M.  |  Overall Experience 
Rating:
5.0

Friendly staff. clean facility.

Bob A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly R.  |  Online Move In 
Rating:
5.0

No additional comment needed

Torrie P.  |  First Impressions 
Rating:
5.0

Casey was absolutely awesome! Very friendly and the process was quick and smooth. My husband and I only needed a unit for a few months, no problem they were on it!

Claudia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA G.  |  First Impressions 
Rating:
5.0

The staff was friendly and very understanding and they met all our need.

Charles B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danyiel Marie S.  |  First Impressions 
Rating:
1.0

I'm grateful to have storage that fits my needs. Finding dead roaches was not instilling confidence in how much they take pride in cleaning. The outside bays have so much trash and glass, there's others obvious garbage in the area for recycling of others things which everything in that area is garbage dirty and probably attracting more bugs and worse maybe rodents. I also didn't get my deposit returned to me seemed this is the second place in a month that's done this. I still haven't gotten my deposit from the facility I dropped a uhaul trailer at in Medford Oregon! Plus, the trailer I contacted for in Medford to come to NC ended up with a flat and the tire expert told me that Uhaul should've never allowed that trailer out of the parking lot, let alone travel the distance I had to. Now Uhaul owes me $120.00 that I'm sure I'll never see. Uhaul used to be on top of their game 100% and there's no excuse for the decline in all areas if customer satisfaction. I think it's time for me to look into other options if this is the new normal for all Uhaul locations because I've dealt with nothing but worse service since I left the Uhaul in Charlotte earlier this year. I'm very disappointed!

Michele C.  |  First Impressions 
Rating:
4.0

I need to access the storage after hours and couldn’t ! Disliked that.

Destiny K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachel W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETZAIDA k.  |  Overall Experience 
Rating:
5.0

Customer Service guy was awesome!!! All of them were nice though.

Reginald S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD S.  |  First Impressions 
Rating:
4.0

The manager, Casey, went above and beyond for the customer

Edward D.  |  Overall Experience 
Rating:
4.0

Only concerns were staff losing truck / storage reservations and alarms going off continuously while moving in the storage facility.

William B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonya C.  |  Online Move In 
Rating:
5.0

What could have been a horrible moving experience, was made pleasant due to the resourcefulness of manager, Casey Griffins. I believe that Casey is an asset to the organization because of: high level of professionalism, ability to diffuse situations, caringness, humility, and just being a genuine human being. I hope that Casey will one day be afforded the opportunity, to positively impact staff throughout her region.

MAXINE H.  |  First Impressions 
Rating:
5.0

Contactless loved it

Aurthur B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M.  |  First Impressions 
Rating:
5.0

The staff were customer needs oriented. They made me feel very welcome, took their time helping me. That’s awesome customer service! The facility and grounds were clean and well maintained. Interior was comfortable, well lit and odor free. I will recommend this facility to anyone that inquires. And the bonus was first month free! Awesome job guys.

DEBBIE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Liston M.  |  Online Move In 
Rating:
5.0

Everyone was so nice and helpful! Will definitely recommend to anyone in need of a storage unit!

Andrea B.  |  Overall Experience 
Rating:
5.0

Perfect experience!

MILTON H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah K.  |  Online Move In 
Rating:
5.0

Great staff. Very helpful. I really liked the dolly to help move I and out. Very easy to unpack due to backing right up to the door.

Kimberly R.  |  Overall Experience 
Rating:
4.0

Everything was great however I was under the impression a lock would be in my unit there wasn't one so we had to go buy a lock.

Michelle B.  |  Online Move In 
Rating:
5.0

Super nice staff very helpful and kind.

Kimberly R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barrett K.  |  First Impressions 
Rating:
5.0

Love this uhaul location and access. Tjs for everything

Linda J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly S.  |  Overall Experience 
Rating:
5.0

The staff were super helpful and friendly. The place was organized and clean.

Crystal Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jordan l.  |  First Impressions 
Rating:
3.0

First staff member told me we could have our Uboxes moved to storage area anytime during business hours and no need to schedule ahead of time. Second employee told me we needed to give a 24 hour notice, so I gave 72 hour notice. Showed up at 0730 and staff member informed us forklift operator doesn’t start until 8:30. Wish they would have told me this when I scheduled. Then staff member couldn’t find our storage unit reservation so we spent time getting that set up. 8:30 comes and no sign of forklift operator so employee texts him and was told he’s on his way. Operator did not arrive until 9:10or later. We waited until 9:30 and no sign of boxes, went to office and no one told him we were waiting for boxes. He was very polite and got the boxes moved quickly. Staff members need trained on dealing with Ubox customers because every time I spoke to someone, I was told something different. I have also tried for 2 weeks to talk to Kasey about getting a discount and I’m always told she’ll be in at such and such time, but when I call she’s not there. I spent 2 hours waiting around for our Uboxes due to poor communication by your staff. I would like a 20% monthly discount for the inconvenience your team caused my family. Thank you, Sandy Henry

Sandy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Myleciee B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colby P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrone J.  |  First Impressions 
Rating:
5.0

Super friendly staff! Clean facility with easy access.

Laura O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Avis W.  |  First Impressions 
Rating:
1.0

This is not Cathy and is not Cathy's email. I called yesterday and had the email removed from her rental contract. Yall people are about as stupid as they come.

Cathy P.  |  First Impressions 
Rating:
4.0

Receptionist was excellent. Units hallways are small.

Derrick C.  |  First Impressions 
Rating:
4.0

Very easy set up , went in picked my truck up I had on reserve and rented out a temperature control unit up as well same day , and I was done

James A.  |  First Impressions 
Rating:
5.0

Leslie went far beyond great customer service. I phoned several times with general and specific questions and she was always courteous and professional. Wonderful representative for your company.

mary lee h.  |  First Impressions 
No reviews have been submitted for this location.

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