I reserved a truck and a furniture dolly well in advance. When I arrived at this location. The person named Casey told me there was no furniture dolly and they were all on the east coast. I asked the person why I wasn't contacted prior because honestly with no dolly the truck would do me no good as I cannot lift a 300 pound sofa the distance required between the doors and the truck. The person told me they could call another store and ask if they had one. I said yes. The person found us a furniture dolly but also made us travel to another location and pick up the item ourselves. Additionally, the person made it seem a chore to show me which vehicle I would be taking and only continued to point.. never would walk to the truck or near the truck so I could figure out which one in the line of three trucks it was. My husband helped me.Mark R.
Customer Reviews for U-Haul Moving & Storage of Sanford
Sanford, NC 27330
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
In and out. Got my beach buggy home. No complaints other than gas prices and well, that's not Uhauls fault.JOSHUA S.
Not good customer service inside and ended up charging me double what it should be.SAMUEL J.
Customer did not leave a comment.Susam M.
n/aKEITH ARDEN P.
Customer did not leave a comment.MICHAEL D.
Customer did not leave a comment.Marcia S.
The staff were so nice and very helpful ðŸ˜Š.Ranger Steve Godfrey . San Lee Park.Steve G.
Customer did not leave a comment.JUSTIN W R.
As I picked up the truck, the message on the dash was low air pressure on front left tire. The gas level on the contract said 1/2 full, but it was between 1/2 and 3/8. I originally requested a truck but it was not available on pickup day. The 10' truck was substituted, but did not have ramp (I knew this upon substitution).John M.
Customer did not leave a comment.JOSEPH B.
I haven't received receipt yet!MARSHA H.
An additional access door on that long side would have been most helpful. As it is, someone with mobility issues might find it difficult to come & go. Loved the young lady at the front desk; she's a keeper.Jackie H. | First Impressions
I was told online that this was a drive up and store facility and when I got there it was not. The only available storage was a good 300 plus foot walk from the loading dock. Carts were provided but to have to make several trips would not be convenient for me. The staff was good and told me they would cancel my reservation. It threw me for a loop because I am military and I thought everything was set. Now I am scrambling to find storage.CHADWICK A. | First Impressions
OMG to say Casey is GREAT at what she does is an understatement…. I called several different Uhauls places and got the Uhaul call center which I got a call back from the local site saying the call center has overbooked them and they needed to change my pick up time. I took a chance and called Casey’s store and was told to come on and a truck would be waiting for me.. Got there and she made it happen .. our other storage plans fell through and again I called Casey and said hey I need storage and she said I got you when you get here … she is a problem solver .. and worked to make her customers happy… what stood out the most is when she explained something to me and my response was really Casey you should have said this and she said “but I will not go home with that on my conscious because that would not be the truth “.. she was a blessing !!! I’m sure she will be my go to Uhaul site in the future !!CASSANDRA W. | First Impressions
Nothing service was excellent thank youCHRISTOPHER S.
Using this u-haul for years. Employees always helpful and never any issues with equipment!LARRY G.
Customer did not leave a comment.JOHN M.
Cordial staff and easy registration process.Beverly W. | First Impressions
Outstanding customer service check in was simple and fast and friendlyDanny S.
Customer did not leave a comment.CRYSTAL M. | First Impressions
I was never given the blankets I ordered and I didn't realize until I was already home and the place was closed.JENNIFER B.
I have dealt with Casey a few times now and she has been fantastic! I've used this location numerous times over the past 14 years and the level of customer service has gone way up Since Casey started there. I will definitely do business at this location in the future.John W.
Customer did not leave a comment.Richard A.
Couldn't be more happy with their customer service. Friendly and very helpful staff!Armando O. | First Impressions
Returning via smart phone but ok for me however my husband was unable to know how to use the online return. Little inconvenient for him.gary S.
Customer did not leave a comment.Cesar C. | Overall Experience
Customer did not leave a comment.Shelton B.
Customer did not leave a comment.Heather W.
Customer did not leave a comment.Colby P. | Overall Experience
Staff was great!!SAMUEL S.
The attendant was friendly and helpful. While I was there, he took a call from his supervisor, handled another client who called for information, and not for a moment did I feel neglected. The transaction was quick and smooth.DANA D.
Customer did not leave a comment.RICHARDA JR R.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.patrick s. | First Impressions
Customer did not leave a comment.KENNY S.
Nothing everything was goodMORRIS T.
Casey was extremely helpful and kind. Certainly felt at ease if I needed any assistance or had any questions!Justin T. | First Impressions
Customer did not leave a comment.CESAR C.
Customer did not leave a comment.STACY A.
There were no blankets or hand truck as promised. Luckily we own one. But might want to check for the next customer.Dharlene M.
Amazing staff!Stephanie R.
I used this location as a drop off for my trailer, I picked up a trailer and I rented a unit. All the staff were super friendly and very helpful. The forgot to check my unit out when I moved out and I was charged, but when I went in to talk to them about it they were very apologetic and helpful. They made things right. This location is very bust and deserve to have more staff on! Thank you for all your help!RICHELLE H. | Overall Experience
All of the staff was very friendly and professional.CHRISTOPHER T.
Customer did not leave a comment.KYLE G.
Customer did not leave a comment.Desjonne D.
I have used this location for truck and trailer rentals more than 5 times, even choosing to come to Sanford rather than rent from a closer Fayetteville location. Casey and every employee there is professional, knowledgeable, and friendly.DONNA B.
Absolutely nothing.KIMBERLY G.
Customer did not leave a comment.PEDRO H.
Customer did not leave a comment.MICHAEL M.
was happy with the staff and check out time, clean building our agent was friendly and more than happy to answer all our questions.KELLY B.
Customer did not leave a comment.JULIUS E.
The new manager/ass't manager was EXTREMELY professional, helpful, and made the rental an outstanding experience.GLEN H.
Customer did not leave a comment.THADDEUS T. | Overall Experience
Joshua the assistant manager made everything worth while. I needed 10 by 10 storage and they had none. He combined two 10 by 5 for me and give me a month free on both of them. His customer service wowed me for sure.MARCUS C. | First Impressions
😁👍Guarionex M. | Overall Experience
Friendly, compitent, it is now a much much better place to do business than my last trip. I will use this location again before I use another.Gary S.
Employee was very helpful and professional.CHRISTOPHER L.
Fast & reliable. Very helpful with my needs, willing to go that extra mile, very pleased.Thomas D.
The process was easy and fast the people were very friendly and helpful. No complaintsNICK P.
Customer did not leave a comment.THERESA L.
The staff was very tentative and patient. Worked with getting me a good spot to store goods. Got help with backing the trailer up as I"m a rookie :) Thank you kindly!Aaron L. | First Impressions
They were a little busy, but took care of me fairly quickly. Friendly service.David F.
Well, I was disappointed about not getting the right size truck that was requested. I wasn't charged for the upgrade so I am not that upset.DENISE R.
Customer did not leave a comment.TIMOTHY S.
The corporate stores are far superior to dealers. The Sanford storage location - Josh & Caleb were so helpful in getting me a unit that would hold all my belongings; there were several issues with reserving online but they got it figured out.Karrah Z. | Online Move In
On two separate occasions, the employee(s) tried to say that my debit card was not on file when it clearly was. This was confirmed by Kaitlin. The first time it resulted in us leaving our things in the truck overnight, Just so happened we had a lock. The second night (last night) that guy tried to say we didn’t have a card on file , according to my Son ( I was not with him) the guy was dropping the “F” bomb repeatedly. My son was there with just his girl friend. The guy gave him an upstairs room , knowing he was by himself with a hutch and a five piece dinette set. Having worked all day, my Son asked if he would help him really quick and was told no but if he hung around for 2-3 hours he would help him when he got off work.Deborah K. | First Impressions
Customer did not leave a comment.JUAN D.
Customer did not leave a comment.MARY M.
Great searvice thanksOMAR L.
Overall, renting the equipment was fine and had no issues. The supplies are standard, but the packing tape, sucks. It's cheap, tears to easily, and doesn't hold as well as better brands.Marc W.
U haul has been pretty reliable over the years, please keep up the good workEvan S. | First Impressions
I have rented many tow dollies over the last couple years. This location, the staff and service was beyond exceptional. Considerate and very helpful. When attaching a tow dolly to an RV - space is always appreciated.Randall S.
I got charged for 2 gallons of gas despite returning the truck with more gas than I received it. Also the tire sensor light was on the whole time.MATTHEW S.
Customer did not leave a comment.susan U.
No improvement neededSTEVIE P.
Customer did not leave a comment.Louis W.
Customer did not leave a comment.JUAN D. | First Impressions
This place is amazing! The staff is phenomenal, and helpful!ALEXANDRA S.
I was not refunded my money ðŸ’° for the extra gas I put in the truck . But I was told I would be . We Shall See â€¦â€¦ TBDTSTACY K.
Customer did not leave a comment.Milton S.
While the staff was helpful and nice, we had an issue with the storage unit we initially reserved. We had to get another unit. We were on a time crunch and 30 minutes was wasted trying to find a unit that was available for us. Thankfully the staff was super friendly and made accommodations. I think that uhaul needs a better system to make it easier for staff and in the future, they don’t run into the issue of people reserving units that aren’t actually available.Abraham N. | First Impressions
The unit we reserved wasn’t available . Offered much smaller units that had water inside of them and in many different places! Used movinghelp.com and had to pay them for the time it took to figure everything out so we are out of that money! Very displeased, the initial gesture from uhaul to offer a free month of storage with a rental was great but it turned out to be a disaster to secure storage coming from a 7 hour drive.Tiffany Z. | Overall Experience
Ordered 2 boxes, but the same in the same visit I corrected to one box, as instructed by counter staff. Staff never updated order. Manager refunded after 1st month's payment, but still neglected to release unused box, so I billed again. U-Haul customer service wait times are just terrible. Similar debacle in Las Vegas. U-Haul granted one month free of storage, but never informed local place of it, so they too billed me, then had to refund it. Your corporate greed sucks.John B.
Customer did not leave a comment.gary w. | Overall Experience
Customer did not leave a comment.Cherrelle S. | First Impressions
Customer did not leave a comment.Barry D. | Overall Experience
Trucks were not clean, gas was not at the right amount to match what was actually in the tank. The truck was basically on empty and I got charged for cleaning and gas for a truck that was given to me on empty as well as was disgusting inside. Hadn't been wiped down or cleaned properly. I wish I could give no stars on google. This was truly a terrible experience. I emailed after receiving my receipt and never received a response.IMANI-GABRIELLE J.
no improvement needed!CHARLES B.
Excellent team! Great communication, service and delivery. Highly recommend!Kathleen W.
Quick and easy. Had truck I needed. UHaul did well to accommodate my needs.Barbara W.
Casey was awesome!Marcelo M. | Overall Experience
We had problems with the Uhaul in Cameron, North Carolina. Please call me. 309-509-0990.RON M.
Customer did not leave a comment.KIMBERLY M. | Overall Experience
Customer did not leave a comment.JAY D.
Customer did not leave a comment.JOHN B.
Great customer service. The associate that checked me out was great.PAMELA M.
My code didn’t work initially, then my unit was already claimed by someone else. By resetting my unit I suppose is the reason my code didn’t work the next time I re entered the building and had to wait for them to reset it. The alarm went off every time I opened and closed the door to my unit. I was disappointed in my experienceKrystle W. | Online Move In
I think that the standards should be higher for cleaning units before rentals throughout all uhaul.Elizabeth N.
Customer did not leave a comment.leslie P. | First Impressions
Customer did not leave a comment.JEFFREY J.
Customer did not leave a comment.Derrick P.
Customer did not leave a comment.josh p. | Overall Experience
This is by far the worst uhaul I've ever been to. Your manager is on of the worst managers I've ever had to deal with. I was over charged and she keeps avoiding me and I'm tired of it. I will be calling my lawyerTIRONE S.
Customer did not leave a comment.margret P.
Customer did not leave a comment.Katrice B.
Customer did not leave a comment.Myleciee B. | Overall Experience
Nothing, they were very professional and courteous. They Rock!!!!DEBORAH R.
Customer did not leave a comment.RANDY J.
I love driving that truck!SARINA P.
Thanks for ebritingJOSE G.
Customer did not leave a comment.Jacqueline S. | Overall Experience
Customer did not leave a comment.Shella R. | Overall Experience
Very friendly and helpful staff. Truck was very new and a definite upgrade from what I've rented in the past. Due to the truck being in such good shape we spent a lot less on gas and that made renting a lot cheaper than we expected.MARCUS T.
Customer did not leave a comment.GAIL K.
Great service ðŸ‘NORMAN P.
Customer did not leave a comment.JASON P.
Customer did not leave a comment.RONNIE W.
Customer did not leave a comment.Austin K. | Overall Experience
They were alot of helpAnthony W.
There were 2 employees on a Saturday around 3:30 pm, one at the counter and the other to hook up the equipment. The lady seemed she was having a hard time contacting her superior and was frustrated with the amount of clients waiting while the man took his break, which he was very adamant about. We were originally rented the wrong equipment (car dolly), we needed the 2 wheel, so we went back to the desk. She switched the equipment in the system. We went "out back" and honked as instructed. That would alert the man that we were ready to be hooked up. We waited 10 mins, went back in front and she texted him. We went and parked by the only 2 wheel dolly on the lot (in front after continuously being told it was out back), and waited 20 more minutes for the man to walk out from the back to hook us up. We didn't pull off the lot until 4:20! We were there for nearly an hour just trying to get a small piece of equipment. We were more than upset. It seemed he had no interest in helping customers, he just wanted his break. I nearly felt bad for the lady up front, but we didn't wait hardly at all for her assistance, our time was spent waiting outside with 2 antsy children for someone who couldn't wait 5 minutes to take a break and help customers.BRANDY P.
The team at the Sanford site were really excellent. Friendly, courteous and very helpful. They went over and above to provide the necessary service in a timely manner that met our needs. Thanks so much. It was a pleasure doing business with this team.Linford G.
Customer did not leave a comment.ELIJAH H.
I interacted with three different employees and all were courteous, respectful and helpful!TAYLOR P.
Customer did not leave a comment.RAYMOND C.
Customer did not leave a comment.HARRY JEFFREY F.
Customer did not leave a comment.Thomas K.
Super helpfulMarcelo M. | First Impressions
Customer did not leave a comment.Mark Y.
Customer did not leave a comment.KENNETH W.
Everybody was super friendly and niceRICHELLE H. | First Impressions
Customer did not leave a comment.Brenda S.
Customer did not leave a comment.MATTHEW S.
Customer did not leave a comment.deborah m. | First Impressions
Customer did not leave a comment.MICHAEL C.
Casey was great and very friendlyAmanda S. | First Impressions
I had put above average rating, but there are 2 huge issues I have to note, and after writing them out I dropped it to average. 1) the alarm in the storage area. Doesn't seem to be any rhyme or rain why it goes off, but I was there laying for 2 hours and it seemed to go off every 5 minutes. It's ear piercing, which is good, but when there are several people logged into the system, it shouldn't go off that much. 2) I didn't expect to be as tall as the ceiling in the locker. Very low height, and one has a pole right snack dab in the middle. That made loading furniture difficult. If I only had that locker, would've been impossible. Clean, well lit facility. Friendly staff. Lockers were supposed to be picked for me before I returned with my stuff, but weren't. Good thing I got there early enough to do all the selection process before my moving help arrived.Brent E. | First Impressions
Customer did not leave a comment.DAVID S. | First Impressions
Caleb was a great help he answered all my questions and really was very knowledgeable of the storage process. His acts of kindness was top notch… perfect attitude. Got customers checked in and out in a timely fashion no waiting in long lines. After moving an packing for 7 hrs he definitely greeted me with a pleasant smile an kind acts 👍🏾 He ROCKS Sincerely Teresa GoldstonTeresa G. | First Impressions
UHaul is the number one equipment rental company there is. The friendly staff goes beyond the scope of customer service they treat up like family.Jesse E. | First Impressions
Customer did not leave a comment.Nicole B. | First Impressions
Customer did not leave a comment.Edwin B. | Online Move In
Friendly staff. clean facility.Bob A. | First Impressions
Customer did not leave a comment.Kimberly R. | Online Move In
No additional comment neededTorrie P. | First Impressions
Casey was absolutely awesome! Very friendly and the process was quick and smooth. My husband and I only needed a unit for a few months, no problem they were on it!Claudia M. | First Impressions
Customer did not leave a comment.MELISSA G. | First Impressions
Customer did not leave a comment.Danyiel Marie S. | First Impressions
Customer Service guy was awesome!!! All of them were nice though.Reginald S. | First Impressions
Customer did not leave a comment.Sonya C. | Online Move In
What could have been a horrible moving experience, was made pleasant due to the resourcefulness of manager, Casey Griffins. I believe that Casey is an asset to the organization because of: high level of professionalism, ability to diffuse situations, caringness, humility, and just being a genuine human being. I hope that Casey will one day be afforded the opportunity, to positively impact staff throughout her region.MAXINE H. | First Impressions
Contactless loved itAurthur B. | First Impressions
The staff were customer needs oriented. They made me feel very welcome, took their time helping me. That’s awesome customer service! The facility and grounds were clean and well maintained. Interior was comfortable, well lit and odor free. I will recommend this facility to anyone that inquires. And the bonus was first month free! Awesome job guys.DEBBIE L. | First Impressions
Customer did not leave a comment.Liston M. | Online Move In
Perfect experience!MILTON H. | First Impressions
Customer did not leave a comment.Deborah K. | Online Move In
Customer did not leave a comment.Barrett K. | First Impressions
The staff were super helpful and friendly. The place was organized and clean.Crystal Y. | First Impressions
Customer did not leave a comment.gary w. | First Impressions
First staff member told me we could have our Uboxes moved to storage area anytime during business hours and no need to schedule ahead of time. Second employee told me we needed to give a 24 hour notice, so I gave 72 hour notice. Showed up at 0730 and staff member informed us forklift operator doesn’t start until 8:30. Wish they would have told me this when I scheduled. Then staff member couldn’t find our storage unit reservation so we spent time getting that set up. 8:30 comes and no sign of forklift operator so employee texts him and was told he’s on his way. Operator did not arrive until 9:10or later. We waited until 9:30 and no sign of boxes, went to office and no one told him we were waiting for boxes. He was very polite and got the boxes moved quickly. Staff members need trained on dealing with Ubox customers because every time I spoke to someone, I was told something different. I have also tried for 2 weeks to talk to Kasey about getting a discount and I’m always told she’ll be in at such and such time, but when I call she’s not there. I spent 2 hours waiting around for our Uboxes due to poor communication by your staff. I would like a 20% monthly discount for the inconvenience your team caused my family. Thank you, Sandy HenrySandy H. | First Impressions
Customer did not leave a comment.Myleciee B. | First Impressions
Customer did not leave a comment.Colby P. | First Impressions
Customer did not leave a comment.Avis W. | First Impressions
Receptionist was excellent. Units hallways are small.Derrick C. | First Impressions
Very easy set up , went in picked my truck up I had on reserve and rented out a temperature control unit up as well same day , and I was doneJames A. | First Impressions
Leslie went far beyond great customer service. I phoned several times with general and specific questions and she was always courteous and professional. Wonderful representative for your company.mary lee h. | First Impressions
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