Customer Reviews for U-Haul Moving & Storage of Santa Fe

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Santa Fe

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Michael T. on

Rating:

Professional and friendly...great experience!

Miguel D. on

Rating:

Great costumer service and nice convenient location

Peter S. on

Rating:

Customer did not leave a comment.

Victor D. on

Rating:

Very nice and helpful guys

Marissa F. on

Rating:

Jose (I believe it was his name, it's been a few days now) is a stellar representative of your company. Please look at the person who checked me in and out....he is so professional and it really comes across that he wants to help and support your customers. Thank you!

David E. on

Rating:

Everyone who helped us was polite and professional they made moving a breeze. Grateful!

Paul V. on

Rating:

Just keep the good work going on.

Ted D. on

Rating:

Continue to be polite and kind to the customer. Moving is a stressful time, and finding good customer service helps to ease the anxiety.

Johnny J. on

Rating:

Every thing was great!

evan o. on

Rating:

Customer did not leave a comment.

jeff w. on

Rating:

Customer did not leave a comment.

RITA F. on

Rating:

Outstanding customer service.

Thomas R. on

Rating:

The staff here were excellent and professional.

Jasmine K. on

Rating:

Customer did not leave a comment.

Alyssa A. on

Rating:

Customer did not leave a comment.

Randall K. on

Rating:

Customer did not leave a comment.

DOLORES W. on

Rating:

Customer did not leave a comment.

Johnny J. on

Rating:

Just keep on doing what you're doing!!

Jose C. on

Rating:

Nothing it’s very convenient

Steven J. on

Rating:

Customer did not leave a comment.

Rachel M. on

Rating:

Guys were very friendly. And also helpful

Emily T. on

Rating:

Customer did not leave a comment.

Victor D. on

Rating:

new place ,but they are doing a good job,

GEORGE L. on

Rating:

Nice Guys! Nice facility!

Oswal S. on

Rating:

Customer did not leave a comment.

Mikki P. on

Rating:

Customer did not leave a comment.

Scott G. on

Rating:

Customer did not leave a comment.

Ned O. on

Rating:

Customer did not leave a comment.

Joseph S. on

Rating:

Customer did not leave a comment.

Roc M. on

Rating:

Correct the address in google maps

Adrian A. on

Rating:

Nothing everything was great

Rodney F. on

Rating:

Customer did not leave a comment.

Clyde G. on

Rating:

Customer did not leave a comment.

Christian M. on

Rating:

I had ordered a dozen furniture blankets...”we don’t have none.” Do I have the 6X12 that has the double doors? “We don’t have none.” Do you have a wrench to give my tow ball a torque before you attach the trailer? “Nope.” Also, the trailer is NOT 6X12...it’s 5 by something. It for the job done but I’ll be wary of using you again.

Karl H. on

Rating:

Great experience

Clauis F. on

Rating:

Customer did not leave a comment.

Miguel D. on

Rating:

Great location return easy and fast thanks to the help of jerry

Mark C. on

Rating:

I absolutely would use and recommend this location to anyone that is in need of uhaul. Dennis was very helpful and greeted me outside the building each time I got out of my vehicle.

Stanislaus J. on

Rating:

Kuddos to manager Jerry Garcia the manager, he went above and beyond. On Uhaul website, it states that there is a drop off on the Navajo Reservation, however when we called they said they are NOT a Uhaul drop off. He took the time to make sure we could find the nearest one for us with out having to drive 2+ hours to drop off truck. He took his time making sure the vehicle was road worthy, when there were issues on the tire, he had another van available for us. I had first gone to the Uhaul on Cerrillos Road in Santa Fe. service was less then what I expected. Please let Mr Garcia know we give him 5 stars and place a copy of this in his file. Thank you

Jon M. on

Rating:

Jerry the manager has a great attitude! Thank you!

Joel F. on

Rating:

Customer service was excellent. They answered all my questions.

John B. on

Rating:

Customer did not leave a comment.

Jesus D. on

Rating:

Very friendly and professional people

Martin S. on

Rating:

Customer did not leave a comment.

GARY G. on

Rating:

Very efficient, helpful and accommodating. Was able to make adjustments as needed. Will definitely use again. And, a good location for the entire southern end of town.

george l. on

Rating:

Great Place!

RANDALL B. on

Rating:

Very friendly and helpful staff. Great to deal with!

patricia l. on

Rating:

Customer did not leave a comment.

Brian Z. on

Rating:

Great customer service

Jessica R. on

Rating:

Customer did not leave a comment.

Wendy H. on

Rating:

They were very helpful they try to locate a 26 for use ....but all they had was a 20 ft the truck was to small and we had to return it by 4:00 . U-Hauls reservations needs to call their customer advance ...that they do not have a 26-foot truck for them not the day of pickup. I would still recommend this location very friendly workers.??

Angela S. on

Rating:

Jerry let us drop off the vehicle trailer first so we could unload the truck without the hassle of the trailer. Then watched the truck while we found a storage area. He absolutely made our 3 day trip end with a smile. He will be getting all of our business in the future.!

Angela S. on

Rating:

Jerry was unbelievablely courteous, as was all of the staff. He went above and beyond. We're completely new to the area and will use this location for all of our needs in the future.

Christopher C. on

Rating:

Jerry and Luis were extremely helpful and accommodative. I will definitely use this location again.

Kati M. on

Rating:

Customer did not leave a comment.

Jason P. on

Rating:

Customer did not leave a comment.

adrianna b. on

Rating:

Customer did not leave a comment.

Kristy P. on

Rating:

They offer easy 24hr/7day drop off, so we were able to return the truck after business hours with ease.

derek b. on

Rating:

Customer did not leave a comment.

Luis A. on

Rating:

Customer did not leave a comment.

GARY M. on

Rating:

Customer did not leave a comment.

Joel Q. on

Rating:

The staff was extremely professional and knowledgeable. It took me less than 5 minutes to complete my turn in.

SHAWNA J. on

Rating:

The guys at this location are very personable and helpful.

Robert B. on

Rating:

Customer did not leave a comment.

Robert B. on

Rating:

Customer did not leave a comment.

Don F. on

Rating:

Customer did not leave a comment.

Richard M. on

Rating:

The guys did great. Very friendly and helpful. Keep up the good work

Edward N. on

Rating:

Very friendly service. Every detail regarding the rental was explained. Highly recommend.!

GEORGE L. on

Rating:

Nice Setup....

Larry H. on

Rating:

this station was great they even stayed open late for me to get there then took care of the turn in flawlessly

robert t. on

Rating:

Customer did not leave a comment.

Dennis M. on

Rating:

Customer did not leave a comment.

Leonard G. on

Rating:

All employees were amazing! Such a great experience with U-Haul!

Matthew p. on

Rating:

This is my favorite location in town. Jerry is very attentive and offers the best customer service in New Mexico.

Kathleen H. on

Rating:

Customer did not leave a comment.

Jack H. on

Rating:

Customer did not leave a comment.

Wendi A. on

Rating:

the manager at this location was amazing very helpful and friendly

Erika V. on

Rating:

Customer did not leave a comment.

tinna w. on

Rating:

Customer did not leave a comment.

Patrick A. on

Rating:

Customer did not leave a comment.

ROBERT M. on

Rating:

Customer did not leave a comment.

lonnie w. on

Rating:

Customer did not leave a comment.

thomas f. on

Rating:

Great as usual.

Luis S. on

Rating:

Customer did not leave a comment.

ignacio a. on

Rating:

Only one agent resulting in long wait when three customers arrived in close succession.

Gavin M. on

Rating:

The two employees that helped us with the trailer Sunday morning are outstanding. Very courteous and knowledgeable. They went out of their way to make sure we were happy customers. I will definitely rent again from them and I already have some moving planned for this summer.

Mollie M. on

Rating:

Used Uhaul on Jaguar in Santa Fe,NM. GM Jerry is fantastic! His hours are perfect as i work M-F 8-5 and am an early bird on the weekends. Most Uhaul locations are 8-5 leaving me little option. Jerry set me up quickly and was so kind! Clean equipment and always on his feet ready to help. Will never go anywhere else but his center! He has a great fleet selection and its easily located near the freeway! Thanks Jerry, you made this crazy move easy and enjoyable!

Christopher B. on

Rating:

Luis was incredibly friendly and helpful! I haven't experienced customer service at this level in a long time-from asking how my day was to making sure all of my needs were met, he really seemed to care about his work and the company. Thank you!

George R. on

Rating:

Customer did not leave a comment.

robert t. on

Rating:

Customer did not leave a comment.

Bruce M. on

Rating:

I highly recommend Jerry. He goes the extra mile and really cares about his customers!

Julia S. on

Rating:

Very easy drop off location!

Nicholas G. on

Rating:

Customer did not leave a comment.

Bernard T. on

Rating:

Customer did not leave a comment.

Remay S. on

Rating:

You could be honest about inside dimensions of trucks. If you are going to have a disclaimer, post the smallest dimensions of the select truck instead of the largest. I worked hard to establish my rows and columns and height only to find out the truck I was renting was smaller than the description on your site. Shame!!! Jerry was great!

Rosa O. on

Rating:

Customer did not leave a comment.

Ricardo R. on

Rating:

Customer did not leave a comment.

Pass T. on

Rating:

Jerry was outstanding in his service toward us. Very professional, friendly and knowledgeable person when it comes to providing info on the UHaul program.

BERNADETTE M. on

Rating:

He was very helpful, fast, and quick! Once again keep the employees happy! Happy employees equals happy customers!

melinda p. on

Rating:

This drop off site is a work in progress but the couple running it were great. Knowledgeable, friendly ,and efficient. And they have much better hours than any of the other places around here.

Carrel L. on

Rating:

I was hoping the van would have gotten considerably better mileage than the moving trucks. 10 mpg is not very good for a cargo van.