Customer Reviews for U-Haul Moving & Storage of Santa Rosa

8687 reviews

3601 Santa Rosa Av   Santa Rosa, CA 95407
(1/4 mile north of Todd Road)

(707) 584-7722

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(707) 584-7722

3601 Santa Rosa Av
Santa Rosa, CA 95407
(1/4 mile north of Todd Road)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I didn't have any problems whatsoever. Maybe hire a few more people.

LISA B. 
Rating:
5.0

Customer did not leave a comment.

George V. 
Rating:
3.0

Customer did not leave a comment.

NICKOLAS P. 
Rating:
1.0

Be customer friendly not jerks. If you make a mistake take care of it yourself instead of making customer fix it for you

YOAN G. 
Rating:
3.0

The workers there are great, other than the managers. I've used this location multiple times, and the managers truly embody the feeling of laziness. Th eworkers go over the top to try to make things work for customers, find alternatives, etc, but the managers always seem to provide roadblocks, hassle, are generally unhelpful, and not friendly at all. Some of the lower tier employees need to be promoted to management, and have the current managers removed. You will undoubtedly have better ratings, service, and return customer.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

ISMAEL A. 
Rating:
5.0

My wife and I had contact with about 6 different employees in the pick up and return processes. ALL were friendly and helpful. We had reserved a trailer and I had done the online check-in the evening before. Pick up and check out were fast. The return was equally as fast and friendly. The trailer was clean and fully functional. All-in-all a great experience. I would return to this location should I need a rental in the future.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

MATT K. 
Rating:
5.0

Didn't mind waiting for a calm experience, I'm in your computers, I look forward to many short and long haul ventures, future customer relations depend on the consumer,not your staff

William R. 
Rating:
5.0

Good Rental. Good equipment. Impressive and efficient IT tools expedited contract. Efficient and helpful person ("Don"). All vehicle rental companies should adopt your practices and automation tools!

STEVEN M. 
Rating:
1.0

I am not sure if anyone ever reads these reviews but I ordered a trailer for a one-way rental. I got a call from someone at U-Haul asking me for a favor and if I could bring the trailer back to the original location since there was a shortage of equipment. I wasn't thrilled about hauling an empty trailer for 180 miles but I was willing to do it. Once I arrived they told me that I had to have the trailer back by 1pm or I would be charged another day. I waited and tried to solve the problem for almost two hours by talking to some person on their "traffic" line. Anyway they couldn't figure it out and I was already late for my other appointment so I had to just cut my trip short because I was trying to do U-Haul a favor. I also stood outside for over 30 minutes before I could find a single person to check me out so I could leave. The "manager' that finally helped me load the trailer on my truck wasn't pleasant AT ALL and was acting as if I was bothering him by asking him to do his job. Dropoff was seamless.

JASON K. 
Rating:
5.0

Continue the same level of service and you will have many happy customers.

George R. 
Rating:
1.0

Counter help was excellent. No help in the lot when it came to hooking up the trailer. I contacted the manager who was in the lot and he was not helpful and basically blew me off. He clearly has no management or customer service skills. I felt that he didn't care if I received help or not. Once a lot worker was found, he was polite and helpful. Maybe get the crew radios and require them to use it, or a PA system and require the crew to respond. Probably not going to happen under that supervisor's umbrella.

EDWARD H. 
Rating:
3.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Customer did not leave a comment.

Adrian M. 
Rating:
4.0

Customer did not leave a comment.

cary S. 
Rating:
5.0

Customer did not leave a comment.

derek S. 
Rating:
3.0

Attendant kept answering phone calls while I stood and waited to be helped after a 36 hour drive. He was short and annoyed when he finally asked me "what do you need?" Told me my reserved storage unit was on the second floor and there's no elevator, which would have been nice to know ahead of time. Found another unit outside of uhaul. I've used Uhaul for ever move in my life (13 states over 30 years) I won't be renting uhaul again after this pick and drop off experience.

Joseph T. 
Rating:
3.0

Nobody could find my reservation even with the confirmation number what's the point of a confirmation number if your staff can't recall the order with it

DAVE P. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
1.0

Terrible customer service.

AUANJA T. 
Rating:
5.0

Customer did not leave a comment.

Albert C.  |  Overall Experience 
Rating:
5.0

Your website sucks. Trying to get over two days rental could not be done. I kept getting pushed to add things. The confirmation showed the wrong equipment. I spent three hours on hold. 18 hours later the emailed new confirmation was wrong.

Wayne S. 
Rating:
5.0

The service at the facility was great. When I tried to call the facility, the U-Haul phone system was horrible and took so long to get any information that we simply hung up.

Bryan R. 
Rating:
4.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
1.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

JOSE U. 
Rating:
1.0

The online truck return process is terrible and did not work. There was no one available at the return location. Had to go to 3 different locations to finally return the truck.

Gene F. 
Rating:
5.0

Nothing! They had my hitch in stock and trailer was clean and we'll maintained! Great knowledgeable staff. Very very cool.

KEVIN G. 
Rating:
2.0

I rented a trailer it took a hour to get it hooked up to my truck and after waiting all that time they forgot my furniture dolly I call they said I would get a refund for the equipment I paid for and didn't get I am still waiting for my refund

Kevin R. 
Rating:
2.0

The man who helped me at the desk was very informative and helpful. However, the individual tasked with hooking up the trailer to the truck (Christian) was nowhere to be found. I later found him in a truck on his phone. He took a long time to hook up the trailer to the truck even forgetting and having to go back for a cable. It took almost half an hour from the time I left the front desk until I actually left with the truck and trailer.

Angel C. 
Rating:
3.0

App pickup doesn't work for iOS. Even after following instructions it couldn't confirm my location and I had to go inside to confirm my reservation

Victor F. 
Rating:
5.0

Be sure to make a reservation at this location. The equipment is clean and ready to go.

CATHLEEN K. 
Rating:
5.0

I have used Uhaul many times and this branch is great. Even the yard guys are good. There are many nearby but I prefer to use your brand and purchase your other products because I know they will stand behind them.

JOHN F. 
Rating:
3.0

Customer did not leave a comment.

James E. 
Rating:
3.0

The delivery of my original box was not on time. I was promised a delivery on Saturday but did not receive it until the following Tuesday and was not told of the delay until Saturday afternoon! I was refunded $50 for the inconvenience - an amount that did not cover my lost wages (took off from work) and expenses. The goods arrived on time and in tact except my lock was broken and the door had been shrink wrapped closed due to the broken lock.

charles A. 
Rating:
1.0

Customer did not leave a comment.

Vincenzo C. 
Rating:
3.0

Get faster computers/ software. Lots of waiting on PC screens to refresh. Waited 1/2 hour dropping off only to have representative tell me just leave the keys in it a d your goid to go. Did that and got charged an entire extra day ($91). Had to call next day, waIt on slow computer and request refund (granted).

Philip M. 
Rating:
5.0

Absolutely wonderful folks on both ends of the transaction. Superior customer service.

LeaAnn G. 
Rating:
2.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Have more staff available. There was only one person working the counter, answering the phone and waiting on people in the store. We had to wait a long time to be helped. One more staff would have made a huge difference.

Lya C. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
1.0

No functional staff.

Harry W. 
Rating:
3.0

Mileage and fuel level were not accurate and required a second round of documentation. Reps were cheerful, however.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO E. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Jenah T. 
Rating:
4.0

Nothing just keep up the good work

GILBERT M. 
Rating:
5.0

Nothing,perfect from the reservation process to the return process

Steven F. 
Rating:
5.0

Staff was very courteous & helpful.

YVONNE B. 
Rating:
2.0

Slow, poor service. I was promised a receipt would be mailed to me but I never received it.

NICK S. 
Rating:
1.0

The equipment works great but its something about the customer service that just give a bad taste. They are rude not as helpful and they treat you like they are doing you the favor. They walk around like not again i got to help another person out.

OSCAR T. 
Rating:
5.0

Best experience I had moving across country. Special thanks to Brian for dropping off my POD in Dover, NJ!

Rachel L. 
Rating:
5.0

Customer did not leave a comment.

DEMIAN S. 
Rating:
5.0

Don't be sad, I haven't gone anywhere.

phlip p.  |  Overall Experience 
Rating:
5.0

Very nice customer service and easy transaction. Thank you for making the moving less stressful.

KAITLYN S. 
Rating:
3.0

Still have not received final receipt crediting miles paid for but unused.

LEONARD K. 
Rating:
2.0

Customer did not leave a comment.

JAY D. 
Rating:
5.0

Customer did not leave a comment.

JENAH T. 
Rating:
5.0

Great service. From reception to return, very professional, fast, easy.

Kirk M. 
Rating:
5.0

Customer did not leave a comment.

Albert C. 
Rating:
5.0

Don, the manager, runs a nice operation and has trustworthy employees. A staff member found a camera which I had left in the rental truck that I rented for the day. They called me to let me know, It is very comforting to know that honest people are still out there doing good deeds especially in this pandemic hate-filled crazy world. I salute Don and his team. I highly recommend this location because it has honest people working there.

Louis L. 
Rating:
5.0

Customer did not leave a comment.

Albert C.  |  First Impressions 
Rating:
5.0

Thank you

RAYMOND S. 
Rating:
5.0

Not much, nice people, good service👍

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

JULIO G. 
Rating:
1.0

Be friendly, customer service training. And reimburse customers for gas when you send them out with an empty tank.

EVAN L. 
Rating:
5.0

Fast and efficient.

Jody S. 
Rating:
4.0

I was not impressed with one of your representatives yelling at a customer on the phone and then when another customer accidentally knocked over your uhaul guy made of boxes he made it a point to be huffy and loudly say, “You couldn't even pick it up?? Ughhhhhh!” I'm sure he wasn't having a great day but it was pretty disappointing to witness. Otherwise the guy that helped me was great and my rental went smoothly.

Crystal M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
2.0

The van I rented was dirty and didn't look like it had been vacuumed in a while...crumbs in the seat and on the floor and hair from a previous customer on the seat. The general manager (no name tag but had an embroidered shirt) is rude to say the least both on the phone and in person and not customer service oriented at all. Extremely dismissive and very abrupt. He definitely needs to be counseled on basic delivery of dressing with customers.

FLORENCE D. 
Rating:
5.0

Customer did not leave a comment.

janet F. 
Rating:
5.0

Very smooth and easy check in/out.

THOMAS P. 
Rating:
5.0

Nothing, I had problems with the trailer light hookup on my truck & your worker was very kind & helpful resolving the problem. wonderful staff!

Donald F. 
Rating:
3.0

These people over-book...The truck we reserved, and confirmed, was not available when we came for it. We were given a 5' smaller truck so had to make an extra trip from home to storage, but Uhaul would not discount us for the extra mileage!!! What a scam!! The lines are out the door and often only one stressed out person working. Average 20 minute wait on phone. From now on it's Penske for us!!

Carl K. 
Rating:
2.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

Please have more employees working with CUSTOMERS rather than running around in the background. I had to wait 45 minutes to pick up a trailer... something that should've taken less than 5 minutes, especially considering I did the online check-in.

Schuyler B. 
Rating:
5.0

Everything went great from reserving unit to picking up to drop off quick and efficient

Dale M. 
Rating:
1.0

Really dissappointed. You gave me a truck that was empty on gas. I filled it twice, spending 45 dollars, even though I only drove like 10 miles. You over charged me & charged 90 something dollars on my credit card because the person before left it nearly empty on gas. I am really pissed off & will never rent from you again. You owe me at least 40 dollars. Your a rip off.

lynn S. 
Rating:
3.0

My reservation was for an 8:30 pick up. Truck should have been ready when I arrived. I had movers paid by the hour waiting almost 30 min for a truck. Being told "they can't control the amount of trucks that come in the night before" is not an excuse. You had a reservation you know what to have ready by when.

DEANNE C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK F. 
Rating:
2.0

Only talk to someone on the phone and they said they would check everything later. No personal contact which is not good customer service.

MARYLOU L. 
Rating:
5.0

Customer did not leave a comment.

FRANK G. 
Rating:
4.0

Waited in line to drop off and then when I got to the counter was told “oh you didn't have to wait in line to drop off” this needs to be made clear as its not posted anywhere.

Michael D. 
Rating:
5.0

Ava was awesome and I appreciated all her help and information.

Curtis S. 
Rating:
2.0

Poorly trained staff. When I told him one of the tire on the trailer he was hooking up to my truck he argued with me. I was a truck driver for many years so I can tell a flat tire with a simple kick. After pretty much demanding he check it all I got was oh yea it is flat. Ad this to him swinging the safety chain into my painted bumper I had enough. Guess my truck was bound to get a chip in the paint but figured I'd be the one doing it.

Raymond L. 
Rating:
1.0

Refilling the vehicle has a scam in it because the company charges to refill but there is no explanation how to save the customer from discrepancies when the customer fills the tank and public gas station pumps won't fill the tank up because of their automatic shut off and the tank odometer tells you you're full of gas. But when you return the vehicle it doesn't have enough gas in it. I absolutely hate you haul and I think all of them are a scam.

BILL G. 
Rating:
5.0

The service was great especial being a last minute order, the staff helpful and very considerate. I would recommend your service anytime.

Sharon E. 
Rating:
4.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Once again this team does not stop from working hard back up comes in when needed in and as fast as they can go. Sometimes I wonder if they ever get tired 😂 will keep up the good work y'all I need to bring in a coupe cases of wine for this team!

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Janine B. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Big help getting lights working. Went out of his way to fix my plug in. Great effort by staff who helped me.

BRUCE L. 
Rating:
4.0

You should have a dedicated counter person to assist customers. It would speed up the rental process.

DOUGLAS S. 
Rating:
1.0

Include road worthy tires. Empower employees. Worst customer experiance EVER! !!!!

WILLIAM P. 
Rating:
4.0

Customer did not leave a comment.

Tomie T. 
Rating:
5.0

Customer did not leave a comment.

JOHN DAVID B. 
Rating:
5.0

Customer did not leave a comment.

DEBRA M. 
Rating:
3.0

Inside of the van does not smell good. I asks for another one but it both smell the same. I got a call the next day asking me if I returned the rental which I did the day before. Strange the paper work I received from the desk has a different information about the rental then what I was driving. I was told to leave the key in the rental and leave. It would be good to keep the rental clean and odor free.

MEREANI I. 
Rating:
1.0

This was the worst rental experience I've ever had. I chose to book my rental online as well as register and pickup my moving truck online. The website is terrible on every level, I was unable to pickup my truck online so I had to go into the store to pickup the truck. Well I went into the store the manager was a complete mess and extremely rude. Every person he encountered in front of me, “which there were a few” he was very disrespectful to. I will never rent from uhaul again at this location which is tragic because I've used this location many times over many years.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Fred L. 
Rating:
1.0

The U-Haul onsite storage unit was both NOT as described (was 2nd floor with NO elevator), and storage area closed at least 25 minutes before advertised closing time (7PM), so storage unit was unavailable when we arrived at 6:35 PM after . Clerk at front desk didn't explain properly that he had no keys to unlock door, but twice gave me a mag-stripe entry card that subsequently didn't work, while my hired worker cost me an additional $25 for extra time spent unloading, taking things up stairs to porch landing outside locked door, then moving things back down and reloading. I immediately cancelled the unit, but even that was not handled correctly. I never even saw the unit because of the above.

Bruce G.  |  Overall Experience 
Rating:
1.0

15+ minute waits every time I wanted to do anything in the store. The self entry door has a dead bolt on it and it is rarely unlocked and you need to walk up to the store to get someone to open it. My one month was free due to truck rental which is the only reason I used the space. Good to have the experience as I will never consider using this facility for storage if I have to pay. This experience was night and day different from my U-Haul experience in Minnesota.

Barry R.  |  Overall Experience 
Rating:
4.0

The storage unit is on the second floor and one has to carry items up steep stairs, but the units were clean.

Frank G.  |  First Impressions 
Rating:
1.0

Lost storage box. I have been given erroneous information time after time. My box was relocated. I was never informed. I was unable to make ANY payments online. I had to contact a regional manager.

Steve D.  |  First Impressions 
Rating:
5.0

Happy to have used your storage space for the last 2 years.. prices were reasonable.. sorry about how the fires on the bottom floor damaged a few rooms just happy my storage was not involved! Thanks!!

Esperanza C.  |  Overall Experience 
Rating:
5.0

Affordable, secure storage when I needed it. I especially appreciated the driver offering to bring a second container in case I needed it, which I did, saving me potential extra delivery charges.

Valerie A.  |  Overall Experience 
Rating:
4.0

It was disappointing that delivery was canceled, and it made things very difficult for our holiday, but the person helping did an excellent job following up and making the situation right.

Stacia S.  |  Overall Experience 
Rating:
1.0

The building had a fire, lost electricity, security, air conditioning, etc. they didn’t inform of these details, and continued to charge full rent for 5 months... please contact me. Natews@yahoo.com

NATHAN S.  |  Overall Experience 
Rating:
5.0

Our stuff arrived on time and as packed! Very satisfied with the entire process1 Our U-help movers that we had in Vermont were really great! No complaints! Would definitely recommend!

Vaughn H.  |  Overall Experience 
Rating:
5.0

drivers were great - polite and courteous. I was happy with the whole process.

marc b.  |  Overall Experience 
Rating:
5.0

Customer service provide by Eva at all stages of the U-Box pickup process was excellent.

Joel M.  |  Overall Experience 
Rating:
1.0

The central office does not communicate effectively with haul store. Poor or just wrong info is given to customer. 2 of 3 pods leaked and had water damage. Eva was excellent. I wish her luck

Jule F.  |  Overall Experience 
Rating:
1.0

Staffing almost nonexistent. Manager has to be the rudest one of the entire staff not helpful at all in assisting us with problems resulting from the fire on July 3,2018!! Calls ignored!!!!

GWEN R.  |  Overall Experience 
Rating:
2.0

Charged me for services I never received. Late pickup of ubox due to severe staff shortage. Failed to close my account causing bogus rent charge. Still haven’t been refunded.

Eric M.  |  Overall Experience 
Rating:
5.0

The employees were super friendly and helpful. However, no employee in both uhaul locations I worked with have no idea how the UBoxes work. Corporate needs to take time to actually train their workers

Nicole E.  |  Overall Experience 
Rating:
4.0

N/A

Christophe Z.  |  Overall Experience 
Rating:
3.0

Its nearly impossible to get a hold of the actual location. Im always directed to Arizona. Recieving information in regards to the fire and steps is impossible julie is great. Tom i cant get a hold of

JEREMIAH T.  |  Overall Experience 
Rating:
4.0

Vacated one u-box. staff was helpful even with the chaos of the fire in the storage units. Still have one remaining u-box.

Gary P.  |  Overall Experience 
Rating:
1.0

UBOX is the most unorganized, poorly run and terrible U-Haul division. There’s so much wrong that there’s not enough space here to give feedback. Call medirectly or give a better format to respond.

Alexander H.  |  Overall Experience 
Rating:
2.0

manager was checking into a billing error and said he would get back to me. So far hasn't and he went on vacation. Facility had a fire from a candle being used in building causing damage to my propert

TOM M.  |  Overall Experience 
Rating:
5.0

Great experience with my uboxes. Eva was very skilled at dropping them exactly where I wanted them. Thank you!

Melissa S.  |  Overall Experience 
Rating:
5.0

My u-box rep was a pleasure to work with. Super helpful and a great attitude.

Matthew L.  |  Overall Experience 
Rating:
1.0

My u box was full of mold, mouse poop, and missing items. The staff was rude and unapologetic. I will never utilize a u haul facility again. My original complaint was 5 days ago with no response.

Megan W.  |  Overall Experience 
No reviews have been submitted for this location.

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