Customer Reviews for U-Haul Moving & Storage of Santa Rosa

10,865 reviews

3601 Santa Rosa Av   Santa Rosa, CA 95407
(1/4 mile north of Todd Road)

(707) 584-7722

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–5 pm

Services at this Location:

Contact Us

(707) 584-7722

3601 Santa Rosa Av
Santa Rosa, CA 95407
(1/4 mile north of Todd Road)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KATHRYNN C 
Rating:
5.0

Customer did not leave a comment.

Hyun H 
Rating:
5.0

Very easy dropoff, if anything it was too easy :-).

Peter K 
Rating:
5.0

Always have excellent customer service with this location, i will highly recommend them to all my friends and family. Who ever was working both shifts pick up drop off were absolutely amazing and kind . They deserve a raise .

Brandi S 
Rating:
4.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

I've rented here twice within the past few weeks, each to use the vehicle for a thirty-mile drive. Each time, some warning light or other came on while I was driving - not a comfortable feeling. The customer service was excellent, both at the front desk and when returning the vehicle. Thanks!

Patricia i 
Rating:
5.0

Was helped by a super friendly young man. Give him two thumbs up 👍 👍.

JIMIT M 
Rating:
5.0

Customer did not leave a comment.

Sean B 
Rating:
5.0

Customer did not leave a comment.

JANELLE B 
Rating:
5.0

Customer did not leave a comment.

CHARLES H 
Rating:
5.0

They installed my hitch even though I missed my original appointment. The installation looks good and it was half the price of another place nearby!

Jan N 
Rating:
5.0

Customer did not leave a comment.

Chayne S 
Rating:
5.0

Thank you so much good service…

Jose A 
Rating:
5.0

Nice trucks

JOSE R 
Rating:
4.0

Clean facilitie. Very helpful staff I will definitely use UHaul again.👍

Donald P 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R 
Rating:
5.0

Customer did not leave a comment.

Diane W 
Rating:
5.0

The clerk (I think Jeff) that handled our transaction was very professional and pleasant. I believe he went out of his way to change our drop off location.

Joseph F 
Rating:
4.0

I had reserved on line 3weeks ahead a 26 ft truck, moving blankets and appliance dolly. When I show up the truck and reservation is good, blankets good but am told they don’t have any appliance dolly’s. I ask if there are any on the trucks that are being checked in from the day before (it’s 7am), he says no not even let me check. I said I have it reserved, he said sorry we don’t have one. Nothing like I can try to call another place to find you one. I needed it to move my 2 fridges and washer and dryer. So glad they had my truck but customer care was lacking. Each person that comes in is depending on the truck and supplies that specific time. I work with the public and taking care of customers is my livelihood, they depend on me following thru. U-Haul missed this time.

David D 
Rating:
4.0

good truck, new, good gas mileage

George M 
Rating:
5.0

This is our 3rd trip using U-Haul. I will say customer services all 3 times were AWESOME. The vehicle we had no issue at all drove great. Thank you

Brenda B 
Rating:
5.0

Super nice staffs everything’s excellent!

Chansomaly I 
Rating:
5.0

Incredible customer service! From the counter customer service representative to the customer service representative to hooked up the trailer. This location is great! We will always use U-Haul Santa Rosa!

Henrik C 
Rating:
5.0

Fast and courtesy personnel

Juan H 
Rating:
5.0

Windows cleaned would have been better

Robert H 
Rating:
5.0

Customer did not leave a comment.

Renee P 
Rating:
5.0

Work harder ion having the trucks people need. Also a great idea could be is give a discount to people willing to brink trucks back.

Irene F 
Rating:
5.0

Customer did not leave a comment.

MARJOURI M 
Rating:
4.0

A+

Jacob R 
Rating:
4.0

Customer did not leave a comment.

Gary B 
Rating:
5.0

Easy to set an appointment. Quality installation

Juli M 
Rating:
5.0

Nothing

Theodore A 
Rating:
5.0

Customer did not leave a comment.

Brandi S 
Rating:
3.0

Customer did not leave a comment.

Debbie M 
Rating:
5.0

Check in fast and easy

Kelly Y 
Rating:
5.0

Customer did not leave a comment.

horacio b 
Rating:
5.0

Customer did not leave a comment.

Steve C 
Rating:
4.0

Customer did not leave a comment.

Brian F 
Rating:
5.0

Lonnie in customer service was excellent. Infact, they all were. Best Uhaul customer service experince to date.

Lisa F 
Rating:
5.0

Once again very impressed with the Santa Rosa store as I had been there before many years prior. On this date I was quickly greeted by Lonnie. Very friendly and welcoming. A true professional with pride and knowledge of his job and the company. I had to extend my rental time with little to no advanced warning. Lonnie and the staff made things happened and truly saved me. I also had unused boxes and Lonnie willingly accepted them back. Lonnie has a great personality and appears to be a hard worker who enjoys his job, his coworkers and the customer. Thank you Lonnie you made my day!

Joe M 
Rating:
5.0

Very quick and efficient

Ivan b 
Rating:
4.0

Everything was great! The hitch looks great, and the clerk was very nice and helpful! The work was done in a timely manner.

Lorie D 
Rating:
5.0

I was super happy with everything. After the UBox was picked up I worried about a few items as they were a little more fragile. They both arrived in great condition. Very happy with the service!

Daniel M 
Rating:
2.0

Long line to check inn. I was yelled at by an employee upon driving in to drop off the truck. Then waited in line to return the truck and was told to go out the keys back in the truck. Very unprofessional for the price. The truck a/ c wasn’t working on a 90* day.

Lindsey T 
Rating:
5.0

Customer did not leave a comment.

Donald P 
Rating:
5.0

Customer did not leave a comment.

crai b 
Rating:
3.0

Uhaul system was down statewide. Had to wait 2 hours to pickup trailer, paid cash, now I noticed they also charged me twice on my credit card @ over $185 each transaction. Will see how long it takes them to correct this overcharge.

Tracy T 
Rating:
5.0

Friendly and helpful staff at the Santa Rosa Ave Uhaul Store. 5 Star Service from Wess, Jeff, Lonnie and the rest, thanks guys! *Customer parking situation needs improvement.

Jason E 
Rating:
5.0

Jeff and Daryl were immensely helpful and got me on the road quickly and safely! My gratitude to them.

JENNIE P 
Rating:
5.0

Customer did not leave a comment.

Kandy C 
Rating:
5.0

Customer did not leave a comment.

jose r 
Rating:
5.0

Customer did not leave a comment.

Richard K 
Rating:
4.0

Customer did not leave a comment.

Jimione M 
Rating:
5.0

The guy who checked me in was great. The yard crew was very helpful and professional. Your crew is top-notch!!

Jason F 
Rating:
5.0

Customer did not leave a comment.

Paul P 
Rating:
5.0

really such an easy experience I could tell this was performed by staff that had done this on a regular basis I was satisfied and impressed by everything thanks

Larry S 
Rating:
4.0

This is the 2nd truck I rented one way since the end of May, a 26’ and a 15’. Neither one appeared to have any real maintenance or cleaning since Henry Ford made the things. Just really lousy preventative maintenance which cost me a lot of extra money because of the extra fuel they used. They both ran poorly and I’ll definitely look for another alternative instead of using U-Haul. The rental location staffing has always been great but the corporate side of the company is really lousy.

Mark J 
Rating:
5.0

Well organized and helpful

Howard M 
Rating:
5.0

Customer did not leave a comment.

winston W 
Rating:
5.0

The $19.95 on the van is really a bait. I put 35 miles on a van x 4 days. Cost me $300.00 I was kind of bummed at that amount. on a good note, it was nice to see that you've added movers. And this location had everything you could ever think of. A real U-Haul store

Susan J 
Rating:
3.0

The process of getting my boxes shipped to Virginia was difficult. The person who took my call did not know how to process the order

suzane m 
Rating:
5.0

Customer did not leave a comment.

Mary A 
Rating:
5.0

Easier than I thought. I will definitely use UHaul again

Donald P 
Rating:
5.0

Customer did not leave a comment.

Dominic T 
Rating:
4.0

The fact that the pick up location was changed, and I had to go get it there is unacceptable.

David G 
Rating:
4.0

Clerk didn't know how many gallons of gas the truck held or average MPG and didn't seem to want/know how to find out the information for us. Important to know when planning how to return the vehicle with the same amount of gas.

Karen H 
Rating:
5.0

Great and friendly service, even with our last minute request.

Cristen L 
Rating:
3.0

Better signage for dropff

Curtis K 
Rating:
5.0

Customer did not leave a comment.

PAUL T 
Rating:
5.0

Customer did not leave a comment.

Sam S 
Rating:
5.0

Customer did not leave a comment.

Charles R 
Rating:
5.0

Customer did not leave a comment.

Marv m 
Rating:
5.0

Customer did not leave a comment.

Clare S 
Rating:
5.0

Very friendly and quick puck up

Howard M 
Rating:
5.0

Nothing to improve. This is the second time I have dropped off here. Staff is great and the return process is very smooth.

Robert G 
Rating:
5.0

Nothing everything worked out just fine

Scott S 
Rating:
3.0

When I arrived to return the trailer employee Darrel W was very rude. His greeting on my arrival was, “If you’re on time, you’re good. If you’re late, we’ll ding you.” When I responded that I was on time his response was, “We’ll see.” I said I picked up at 7am for a twelve hour rental.” He responded, “We’ll see. I’ve heard it all. Never true.” I will never use this facility again.

JAMES H 
Rating:
3.0

Even though I returned it through 24/7 truck share on the day/time it was due, you charged me an extra day.

ALICIA H 
Rating:
5.0

Great staff!

DEWITT B 
Rating:
5.0

Customer did not leave a comment.

Jefferson E 
Rating:
2.0

We were charged a traveling fee when we were told About it and we working with only one location and it was charged at the end

ben j 
Rating:
5.0

Staff very friendly. Easy set up to return rental.

Maria A 
Rating:
4.0

Customer did not leave a comment.

Saundra H 
Rating:
4.0

Customer did not leave a comment.

Lynne K 
Rating:
5.0

Reliable & professional service. Very good customer service.

Shrikant C 
Rating:
3.0

The back of the truck was clean, the cab of the truck was very dusty. Overall, our experience was good. Customer service was excellent.

Lorri R 
Rating:
1.0

Got charged for gas even after I brought it back with more gas than it had when I took it

Manuel G 
Rating:
1.0

Customer did not leave a comment.

Robert F 
Rating:
5.0

Great staff

STEVEN K 
Rating:
5.0

Customer did not leave a comment.

Angelica C 
Rating:
4.0

I was renting a car dolly and the left light was out on both of the dollies they had in the lot. They eventually were able to fix it, but it delayed me by an hour and a half. Maybe equipment should be inspected before it is released to be rented. All of the staff was very nice.

Christina G 
Rating:
5.0

Customer did not leave a comment.

alton j 
Rating:
4.0

Customer did not leave a comment.

Brian S 
Rating:
5.0

U-Haul made a mistake and charged me for 2 gallons of gas when I had put in 3.5 gallons on 33 miles before bringing the truck back. I called and Jeff Higashi promptly refunded the amount. I appreciate that..

ben z 
Rating:
5.0

Customer did not leave a comment.

Alan T 
Rating:
5.0

Customer did not leave a comment.

Timothy D 
Rating:
3.0

Customer did not leave a comment.

Alicia H 
Rating:
4.0

The check in was quick and easy; the staff member was cordial and informative.

Randy K 
Rating:
5.0

nothing to add

David C 
Rating:
5.0

Easy to find. Fast in and out

Howard M 
Rating:
5.0

Customer did not leave a comment.

JOYCE H  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

DEANNA K  |  Overall Experience 
Rating:
2.0

Advertised online as 24/7 access with bottom floor units available.

Jeff R  |  Overall Experience 
Rating:
1.0

Horrible service from staff

unaisi v  |  Overall Experience 
Rating:
3.0

Staff failed to communicate limited 2nd floor access - no elevator

Brian C  |  First Impressions 
Rating:
1.0

Worse service ever, water in units that they don't tell you until you are there with everything, horrible service. 2 months later I am still dealing with stuff because of your horrible service. They try to charge me for a unit that I didn't accept because of the water. I would not recommend.

TORI W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven E  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT J  |  First Impressions 
Rating:
1.0

I'm disappointed that my experience with U-Haul went downhill towards the end of our move and continued through closing out an onsite storage room. In the beginning when booking reservations and revising them everything went smoothly, but once we got to our new location and the Santa Rosa, CA, U-Haul facility we ran into some issues with the one-month free storage facility that was offered to me while making the initial truck reservations. I agreed to reserve it BUT I told U-Haul on the phone, several times, that I would need it to store a few big items for a couple months, including a big refrigerator, a washer and dryer. When dropping off the trucks I then asked about the storage room. I was disappointed and frustrated to find out that the storage room that U-Haul customer service had reserved for me would not work out. I was told by the facilities manager, Jeff Higashi, that they only had a storage room available that was on the second floor and that there was no elevator in the building to get these big items into the storage room and that we’d have to carry the large refrigerator up the small metal outdoor stairway ourselves. At this time, I contacted U-Haul Customer service and asked for assistance, I was transferred to 3 different people who all said they couldn’t help me and the last service women said the same thing, that she couldn’t help me, but then continued to talk to me in a very rude manor until I hung up on her. The manager finally agreed to get a few workers to carry it up, by this time our refrigerator had been setting in the middle of the tarmac for over 3 hours. This now brings us full circle, 6 weeks later, in which we decided to sell the refrigerator, so we weren’t paying for any additional rental months. I showed up at the Santa Rosa, CA, U-Haul facility to meet a buyer who agreed to purchase it. This is when it got ugly. I asked the manager, Jeff Higashi, if he could have some guys bring it down from the second floor so the buyer could load it onto his truck. At that point, for over 3 hours he couldn’t get any workers to bring it down and started to tell me that it wasn’t his responsibility to assist us and that we would need to do it ourselves. I told him, of course it’s your responsibility, you were the ones that took it up the stairs and stored it on the second floor. At this point, I knew that the staff and manager would not assist us in bringing the refrigerator down. They kept repeating the same thing to us that “it wasn't their responsibility to bring it down” I then told Jeff Higashi, manager, that U-Haul would most likely be liable if any of us gets hurt doing it ourselves, on U-Haul property, bottom line the 2 guys that were buying the refrigerator and I had to struggle to bring it down ourselves. The nightmare would continue, we couldn’t get it to the guy’s truck because every exit was blocked by their trucks and trailers stored directly in front of the storage facility building. We finally got them to at least move a couple trucks so we could get it onto the buyer’s truck. The buyer was flabbergasted at how unhelpful this Santa Rosa, CA, facility and its manager, Jeff Higashi, handled this situation and that the workers were so unwilling to help even at the managers request, for what took us over a period of 3 and a 1/2 hours to complete. What a frustrating experience this has been when it could have all been handled in a matter of minutes if the staff had helped us at the beginning. To top it off, when I got home, I received a bill from U-Haul for $139 which included a $20 late charge for the storage rental. In hindsight I shouldn’t have helped, I’m in my 60’s and had been in a bad car accident 3 years prior in which I had to have surgeries for over a 2 and a 1/2-year period which did not seem to make a difference in getting any assistance. In the end, I ended up getting a pinched nerve in my neck so I’m experiencing neck pain that goes down my back and up my neck, face and back of my head.

David L  |  Overall Experience 
Rating:
1.0

That is a loaded question, you offered us one-month free storage at the Santa Rosa U-Haul moving in storage center. I told you while setting up our other 3 reservations that I would only be storing a refrigerator, washer, and a dryer. When we got there, after checking in our 2 trucks and trailer, I asked about the storage room we had reserved. We were told by several workers, including the general manager, that the reserved storage room was on the second floor and that there is NO elevator to get to it! The next 2 hours were a nightmare while we tried to figure out what to do. I then tried to contact your offices, was transferred 3 times, and spoke to several people, first one was at your regional office and then customer service department. I must say, the person I spoke to at the regional office for Sonoma, CA was so unwilling to help or even listen to my complaint, she was So… rude and disrespectful. I then asked this rude woman to transfer me to her supervisor, I was then talking with customer service who was nice and wanted to help but had no options, telling me that she couldn't help me. About 2 hours later, our $4000 refrigerator was still sitting on the tarmac of this storage location. Finally, the general manager went out of his way to accommodate us and had 4 guys carry this huge refrigerator up the stairway. I don't know how we're going to get it down when that time comes. I do not appreciate the fact that in 30 days I will have to pay for something that wasn’t what I asked for. This storage room problem, coming at the end of a very long moving process and the way it was handled was so very disappointing.

David L  |  First Impressions 
Rating:
1.0

I could never ask a simple question without feeling bad about it because the line was always over an hour, the unit was inconvenient to access because the access card never worked, the phone was always on hold. I had over three calls that put me on hold for over an hour. I also had to wait in line at the store for over an hour. They messed up my insurance so I had to go back and wait for them to fix it for over an hour. By far one of the worst experiences in my life to the point I dredded every time I had to go back there.

Jonas T  |  Overall Experience 
Rating:
3.0

I waited for 20-30 mins just to get a storage unit because the staff left the key to his home.

Gwend E  |  First Impressions 
Rating:
2.0

I didn't rent a storage unit. The website lied about access times, no elevator for upper access as I have a disability. Also way more expensive than expected.

ALICIA H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KARA S  |  Overall Experience 
Rating:
5.0

I was able to call and get a storage locked the day before I moved my stuff in! Brisa was efficient, helpful, and opened up the locker as soon as she could! The store was very busy that day. A man came behind the counter and started yelling at the staff. Despite this, the team kept their cool and continued to help out each person in line as efficiently as they could. I was impressed!

KARA S  |  First Impressions 
Rating:
5.0

I hate seeing uhaul trucks, but great storage locations.

Ashley G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard L  |  First Impressions 
Rating:
2.0

It took forever to get into my unit. First i was given a unit that was occupied. Then they couldn't find any keys to ones that they said were empty. The waiting made me late to return my truck- i had to take to another location. Then when i came back the parking lot was blocked so i had to wait for some one to move vehicles- again cutting into my time. Then on move out the doors were locked and I couldn't get in to my unit. I had to wait AGAIN for staff to find a key to open the door for me to get in. They were rude and didn't say anything as they were walking back and forth trying to figure out what to do. I am glad my stuff is out and I do not have to return. The upside was the first month was free! So thank you for that!

Crystal S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE J  |  First Impressions 
Rating:
5.0

Tia was an amazing help! She went above and beyond to help us with an otherwise very stressful move. She made sure we were taken care of and with a smile! Your company needs more employees like her who really have the customer in mind! Thank you Tia for a pleasant customer service experience! She a breath of fresh air. Uhaul should be proud to have her for an employee.

Michelle E  |  First Impressions 
Rating:
2.0

I had trouble paying my bill so it's likely my fault mostly, but I did not feel like the customer service was focused on the storage end of the business at all...I think if u haul.wants to do the storage side as well as the moving truck rental they need to put a bit more emphasis on training the employees and being clear

SARAH P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemarie A  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

James D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

justin s  |  Overall Experience 
Rating:
1.0

I couldn't even use my key card to access the storage unit because the swiping door lock doesn't work I would always have to walk inside and wait for some one to come and open it with a different key. I let them know I didn't want the storage unit anymore and emptied it out before the month was over and they were still trying to charge me for the next month with late fees

Mauricio R  |  Overall Experience 
Rating:
1.0

Terrible in all regards especially customer service. 2 items were stolen out of my unit. Don Sheldon is the worst person I've dealt with in business matters. He berates everyone he comes across.

Lee Z  |  Overall Experience 
Rating:
5.0

The guy that helped me just transferred from up north and he was awesome

justin s  |  First Impressions 
Rating:
2.0

Uhaul staff were rude and short. When I needed some assistance with my storage or any assistance In general, I felt like it seemed an inconvenience for them to step out of their chairs to come help. I understand that they have been overwhelmingly busy (they say) and they all showed on their faces and expressed their frustrations/annoyance. I felt like I wasn’t treated as a valued customer, instead I felt I was just another “annoying person getting in their way” I felt like my monthly contributions to the storage were a waste and not valued. Wished I went somewhere else after this experience. Will Be sharing my experience with friends and family.

Cesar C  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Margarita Q  |  Overall Experience 
Rating:
1.0

The storage facility is atrocious. The building isn't secured with a security system that can be accessed by renters. The facility is secured by broken locks and door hardware is faulty. The stairs leading to the storage units on the right side of the building are inadequate and broken. I have photos of everything. The top stair is broken, not secured, and is a hazard that should be reported. The apparatus securing the broken stair is also broken and not securing anything. Inside the storage unit, the unit initially rented to me was locked and actually rented to another person. Then, the other units finally rented to me were storage for the facility and had to be unlocked and checked to ensure there wasn't anything in them. Access to the storage units is limited and not accessible for the hours stated on the website. When asked about this there east any explanation. Then, when I went to the units I understood why. The lack of security made it impossible. I have another unit in San Diego and the Uhaul facility is secure, clean and well managed. Working with staff was ok. Except for Christian. Working with him was a chore - for him. It was as if I was putting him out. His flat affect and indignant attitude were horrible. It felt as if I was bothering him, he could care less about customer service. He was robotic and put off by me as a customer and the others he waited on. He appeared to be the most knowledgeable employee and often had to support other staff. Even with staff, he was unkind and frustrated by having to support others. I thought he was initially having a bad day during my first interaction with him. However, upon returning and dealing with him again. That isn't the case. I truly had hoped that upon my return things would be better. Some things were - more staff, facility was cleaned up and appeared to be much more organized. Yet, Christian was the same. It was a chore to deal with customers and staff. Uhaul should - parent company, should send a rep out to review this facility.

April S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lee Z  |  First Impressions 
Rating:
1.0

The storage facility turned out to be 2 hours from my house (customer service said it was in Ukiah twice and it was not.) It was on the second story with no elevator (not ADA accessable). That was not mentioned. My girlfriend has back problems and no one offered to help move furniture up stairs. The unit itself was dirty and the walls were covered in graffiti and holes. They gave us an access card that didn't work, so we could only access it during office hours. Lastly, they tried to charge me for the month after I moved out. I told them, in person, multiple times on the day I was moving out as well as over the phone. Someone even inspected the unit afterwards. The only good thing I can say about this location is that they eventually dropped the charges for that last month.

Neil R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert C  |  Overall Experience 
Rating:
5.0

Don't be sad, I haven't gone anywhere.

phlip p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert C  |  First Impressions 
Rating:
1.0

The U-Haul onsite storage unit was both NOT as described (was 2nd floor with NO elevator), and storage area closed at least 25 minutes before advertised closing time (7PM), so storage unit was unavailable when we arrived at 6:35 PM after . Clerk at front desk didn't explain properly that he had no keys to unlock door, but twice gave me a mag-stripe entry card that subsequently didn't work, while my hired worker cost me an additional $25 for extra time spent unloading, taking things up stairs to porch landing outside locked door, then moving things back down and reloading. I immediately cancelled the unit, but even that was not handled correctly. I never even saw the unit because of the above.

Bruce G  |  Overall Experience 
Rating:
1.0

15+ minute waits every time I wanted to do anything in the store. The self entry door has a dead bolt on it and it is rarely unlocked and you need to walk up to the store to get someone to open it. My one month was free due to truck rental which is the only reason I used the space. Good to have the experience as I will never consider using this facility for storage if I have to pay. This experience was night and day different from my U-Haul experience in Minnesota.

Barry R  |  Overall Experience 
Rating:
4.0

The storage unit is on the second floor and one has to carry items up steep stairs, but the units were clean.

Frank G  |  First Impressions 
Rating:
1.0

Lost storage box. I have been given erroneous information time after time. My box was relocated. I was never informed. I was unable to make ANY payments online. I had to contact a regional manager.

Steve D  |  First Impressions 
Rating:
5.0

Happy to have used your storage space for the last 2 years.. prices were reasonable.. sorry about how the fires on the bottom floor damaged a few rooms just happy my storage was not involved! Thanks!!

Esperanza C  |  Overall Experience 
Rating:
5.0

Affordable, secure storage when I needed it. I especially appreciated the driver offering to bring a second container in case I needed it, which I did, saving me potential extra delivery charges.

Valerie A  |  Overall Experience 
Rating:
4.0

It was disappointing that delivery was canceled, and it made things very difficult for our holiday, but the person helping did an excellent job following up and making the situation right.

Stacia S  |  Overall Experience 
Rating:
1.0

The building had a fire, lost electricity, security, air conditioning, etc. they didn’t inform of these details, and continued to charge full rent for 5 months... please contact me. Natews@yahoo.com

NATHAN S  |  Overall Experience 
Rating:
5.0

Our stuff arrived on time and as packed! Very satisfied with the entire process1 Our U-help movers that we had in Vermont were really great! No complaints! Would definitely recommend!

Vaughn H  |  Overall Experience 
Rating:
5.0

drivers were great - polite and courteous. I was happy with the whole process.

marc b  |  Overall Experience 
Rating:
5.0

Customer service provide by Eva at all stages of the U-Box pickup process was excellent.

Joel M  |  Overall Experience 
Rating:
1.0

The central office does not communicate effectively with haul store. Poor or just wrong info is given to customer. 2 of 3 pods leaked and had water damage. Eva was excellent. I wish her luck

Jule F  |  Overall Experience 
Rating:
1.0

Staffing almost nonexistent. Manager has to be the rudest one of the entire staff not helpful at all in assisting us with problems resulting from the fire on July 3,2018!! Calls ignored!!!!

GWEN R  |  Overall Experience 
Rating:
2.0

Charged me for services I never received. Late pickup of ubox due to severe staff shortage. Failed to close my account causing bogus rent charge. Still haven’t been refunded.

Eric M  |  Overall Experience 
Rating:
5.0

The employees were super friendly and helpful. However, no employee in both uhaul locations I worked with have no idea how the UBoxes work. Corporate needs to take time to actually train their workers

Nicole E  |  Overall Experience 
Rating:
4.0

N/A

Christophe Z  |  Overall Experience 
Rating:
3.0

Its nearly impossible to get a hold of the actual location. Im always directed to Arizona. Recieving information in regards to the fire and steps is impossible julie is great. Tom i cant get a hold of

JEREMIAH T  |  Overall Experience 
Rating:
4.0

Vacated one u-box. staff was helpful even with the chaos of the fire in the storage units. Still have one remaining u-box.

Gary P  |  Overall Experience 
Rating:
1.0

UBOX is the most unorganized, poorly run and terrible U-Haul division. There’s so much wrong that there’s not enough space here to give feedback. Call medirectly or give a better format to respond.

Alexander H  |  Overall Experience 
Rating:
2.0

manager was checking into a billing error and said he would get back to me. So far hasn't and he went on vacation. Facility had a fire from a candle being used in building causing damage to my propert

TOM M  |  Overall Experience 
Rating:
5.0

Great experience with my uboxes. Eva was very skilled at dropping them exactly where I wanted them. Thank you!

Melissa S  |  Overall Experience 
Rating:
5.0

My u-box rep was a pleasure to work with. Super helpful and a great attitude.

Matthew L  |  Overall Experience 
Rating:
1.0

My u box was full of mold, mouse poop, and missing items. The staff was rude and unapologetic. I will never utilize a u haul facility again. My original complaint was 5 days ago with no response.

Megan W  |  Overall Experience 
No reviews have been submitted for this location.

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