I didn't rent a storage unit. The website lied about access times, no elevator for upper access as I have a disability. Also way more expensive than expected.
Alicia H. | First ImpressionsSelf Storage Units in Santa Rosa, CA, 95407
U-Haul Moving & Storage of Santa Rosa
Services at this Location:
Features Available at this Facility :
Available Units (All Sizes are Approximate)
Indoor Storage
Located inside a single or multi-story building, these indoor units provide two layers of protection. They keep your items safe against the elements, while additional security features keep your items secure.
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Small | 4' x 9' x 9' Size Guide
Interior 2nd Floor Street Level No Climate
Miscellaneous Storage (up to 2 rooms)- Rate:
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$89.95
Per Month
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CA02, 5x10.png)
Medium | 6' x 9' x 9' Size Guide
Interior 2nd Floor Street Level No Climate
1-2 Bedroom Home (up to 1,200 sq. ft.)- Rate:
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$104.95
Per Month
2 Units Left!
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Medium | 7' x 9' x 9' Size Guide
Interior 2nd Floor Street Level No Climate
1-2 Bedroom Home (up to 1,200 sq. ft.)- Rate:
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$109.95
Per Month
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Medium | 8' x 9' x 9' Size Guide
Interior 2nd Floor Street Level No Climate
1-2 Bedroom Home (up to 1,200 sq. ft.)- Rate:
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$119.95
Per Month
2 Units Left!
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Boxes.
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37.1 miles from this location
U-Haul Moving & Storage of Downtown Fairfield
1327 W Texas St
Fairfield, CA 94533Limited Units Available.
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40.1 miles from this location
U-Haul Moving & Storage of Vacaville
1240 E Monte Vista Av
Vacaville, CA 95688Limited Units Available.
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41.2 miles from this location
U-Haul Moving & Storage of Vaca Valley
2221 E Monte Vista Av
Vacaville, CA 95688Limited Units Available. Act Fast!
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43.2 miles from this location
Island Park Storage
800 Av H
(U-Haul Neighborhood Dealer)
San Francisco, CA 94130
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I was able to call and get a storage locked the day before I moved my stuff in! Brisa was efficient, helpful, and opened up the locker as soon as she could! The store was very busy that day. A man came behind the counter and started yelling at the staff. Despite this, the team kept their cool and continued to help out each person in line as efficiently as they could. I was impressed!
KARA S. | First ImpressionsI hate seeing uhaul trucks, but great storage locations.
Ashley G. | Overall ExperienceIt took forever to get into my unit. First i was given a unit that was occupied. Then they couldn't find any keys to ones that they said were empty. The waiting made me late to return my truck- i had to take to another location. Then when i came back the parking lot was blocked so i had to wait for some one to move vehicles- again cutting into my time. Then on move out the doors were locked and I couldn't get in to my unit. I had to wait AGAIN for staff to find a key to open the door for me to get in. They were rude and didn't say anything as they were walking back and forth trying to figure out what to do. I am glad my stuff is out and I do not have to return. The upside was the first month was free! So thank you for that!
Crystal S. | Overall ExperienceTia was an amazing help! She went above and beyond to help us with an otherwise very stressful move. She made sure we were taken care of and with a smile! Your company needs more employees like her who really have the customer in mind! Thank you Tia for a pleasant customer service experience! She a breath of fresh air. Uhaul should be proud to have her for an employee.
Michelle E. | First ImpressionsI had trouble paying my bill so it's likely my fault mostly, but I did not feel like the customer service was focused on the storage end of the business at all...I think if u haul.wants to do the storage side as well as the moving truck rental they need to put a bit more emphasis on training the employees and being clear
SARAH P. | Overall ExperienceI couldn't even use my key card to access the storage unit because the swiping door lock doesn't work I would always have to walk inside and wait for some one to come and open it with a different key. I let them know I didn't want the storage unit anymore and emptied it out before the month was over and they were still trying to charge me for the next month with late fees
Mauricio R. | Overall ExperienceTerrible in all regards especially customer service. 2 items were stolen out of my unit. Don Sheldon is the worst person I've dealt with in business matters. He berates everyone he comes across.
Lee Z. | Overall ExperienceThe guy that helped me just transferred from up north and he was awesome
justin s. | First ImpressionsUhaul staff were rude and short. When I needed some assistance with my storage or any assistance In general, I felt like it seemed an inconvenience for them to step out of their chairs to come help. I understand that they have been overwhelmingly busy (they say) and they all showed on their faces and expressed their frustrations/annoyance. I felt like I wasn’t treated as a valued customer, instead I felt I was just another “annoying person getting in their way” I felt like my monthly contributions to the storage were a waste and not valued. Wished I went somewhere else after this experience. Will Be sharing my experience with friends and family.
Cesar C. | Overall ExperienceThe storage facility is atrocious. The building isn't secured with a security system that can be accessed by renters. The facility is secured by broken locks and door hardware is faulty. The stairs leading to the storage units on the right side of the building are inadequate and broken. I have photos of everything. The top stair is broken, not secured, and is a hazard that should be reported. The apparatus securing the broken stair is also broken and not securing anything. Inside the storage unit, the unit initially rented to me was locked and actually rented to another person. Then, the other units finally rented to me were storage for the facility and had to be unlocked and checked to ensure there wasn't anything in them. Access to the storage units is limited and not accessible for the hours stated on the website. When asked about this there east any explanation. Then, when I went to the units I understood why. The lack of security made it impossible. I have another unit in San Diego and the Uhaul facility is secure, clean and well managed. Working with staff was ok. Except for Christian. Working with him was a chore - for him. It was as if I was putting him out. His flat affect and indignant attitude were horrible. It felt as if I was bothering him, he could care less about customer service. He was robotic and put off by me as a customer and the others he waited on. He appeared to be the most knowledgeable employee and often had to support other staff. Even with staff, he was unkind and frustrated by having to support others. I thought he was initially having a bad day during my first interaction with him. However, upon returning and dealing with him again. That isn't the case. I truly had hoped that upon my return things would be better. Some things were - more staff, facility was cleaned up and appeared to be much more organized. Yet, Christian was the same. It was a chore to deal with customers and staff. Uhaul should - parent company, should send a rep out to review this facility.
April S. | Overall ExperienceThe storage facility turned out to be 2 hours from my house (customer service said it was in Ukiah twice and it was not.) It was on the second story with no elevator (not ADA accessable). That was not mentioned. My girlfriend has back problems and no one offered to help move furniture up stairs. The unit itself was dirty and the walls were covered in graffiti and holes. They gave us an access card that didn't work, so we could only access it during office hours. Lastly, they tried to charge me for the month after I moved out. I told them, in person, multiple times on the day I was moving out as well as over the phone. Someone even inspected the unit afterwards. The only good thing I can say about this location is that they eventually dropped the charges for that last month.
Neil R. | Overall ExperienceDon't be sad, I haven't gone anywhere.
phlip p. | Overall ExperienceThe U-Haul onsite storage unit was both NOT as described (was 2nd floor with NO elevator), and storage area closed at least 25 minutes before advertised closing time (7PM), so storage unit was unavailable when we arrived at 6:35 PM after . Clerk at front desk didn't explain properly that he had no keys to unlock door, but twice gave me a mag-stripe entry card that subsequently didn't work, while my hired worker cost me an additional $25 for extra time spent unloading, taking things up stairs to porch landing outside locked door, then moving things back down and reloading. I immediately cancelled the unit, but even that was not handled correctly. I never even saw the unit because of the above.
Bruce G. | Overall Experience