No functional staff.
Harry W.- California CA
- Santa Rosa
- 95407
Moving Truck Rental in Santa Rosa, CA at U-Haul Moving & Storage of Santa Rosa
3601 Santa Rosa Av
Santa Rosa,
CA
95407
(1/4 mile north of Todd Road)
(1/4 mile north of Todd Road)
Services at this Location:
Contact Us
3601 Santa Rosa AvSanta Rosa, CA 95407
(1/4 mile north of Todd Road)
Services at this Location:
Location Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 7 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Santa Rosa, CA 95407
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 3.0
Mileage and fuel level were not accurate and required a second round of documentation. Reps were cheerful, however.
Richard G.- Rating:
- 4.0
Nothing just keep up the good work
GILBERT M.- Rating:
- 5.0
Nothing,perfect from the reservation process to the return process
Steven F.- Rating:
- 5.0
Staff was very courteous & helpful.
YVONNE B.- Rating:
- 2.0
Slow, poor service. I was promised a receipt would be mailed to me but I never received it.
NICK S.- Rating:
- 1.0
The equipment works great but its something about the customer service that just give a bad taste. They are rude not as helpful and they treat you like they are doing you the favor. They walk around like not again i got to help another person out.
OSCAR T.- Rating:
- 5.0
Very nice customer service and easy transaction. Thank you for making the moving less stressful.
KAITLYN S.- Rating:
- 3.0
Still have not received final receipt crediting miles paid for but unused.
LEONARD K.- Rating:
- 5.0
Great service. From reception to return, very professional, fast, easy.
Kirk M.- Rating:
- 5.0
Don, the manager, runs a nice operation and has trustworthy employees. A staff member found a camera which I had left in the rental truck that I rented for the day. They called me to let me know, It is very comforting to know that honest people are still out there doing good deeds especially in this pandemic hate-filled crazy world. I salute Don and his team. I highly recommend this location because it has honest people working there.
Louis L.- Rating:
- 5.0
Thank you
RAYMOND S.- Rating:
- 5.0
Not much, nice people, good serviceðŸ‘
RICHARD A.- Rating:
- 1.0
Be friendly, customer service training. And reimburse customers for gas when you send them out with an empty tank.
EVAN L.- Rating:
- 5.0
Fast and efficient.
Jody S.- Rating:
- 4.0
I was not impressed with one of your representatives yelling at a customer on the phone and then when another customer accidentally knocked over your uhaul guy made of boxes he made it a point to be huffy and loudly say, “You couldn't even pick it up?? Ughhhhhh!†I'm sure he wasn't having a great day but it was pretty disappointing to witness. Otherwise the guy that helped me was great and my rental went smoothly.
Crystal M.- Rating:
- 2.0
The van I rented was dirty and didn't look like it had been vacuumed in a while...crumbs in the seat and on the floor and hair from a previous customer on the seat. The general manager (no name tag but had an embroidered shirt) is rude to say the least both on the phone and in person and not customer service oriented at all. Extremely dismissive and very abrupt. He definitely needs to be counseled on basic delivery of dressing with customers.
FLORENCE D.- Rating:
- 5.0
Very smooth and easy check in/out.
THOMAS P.- Rating:
- 5.0
Nothing, I had problems with the trailer light hookup on my truck & your worker was very kind & helpful resolving the problem. wonderful staff!
Donald F.- Rating:
- 3.0
These people over-book...The truck we reserved, and confirmed, was not available when we came for it. We were given a 5' smaller truck so had to make an extra trip from home to storage, but Uhaul would not discount us for the extra mileage!!! What a scam!! The lines are out the door and often only one stressed out person working. Average 20 minute wait on phone. From now on it's Penske for us!!
Carl K.- Rating:
- 3.0
Please have more employees working with CUSTOMERS rather than running around in the background. I had to wait 45 minutes to pick up a trailer... something that should've taken less than 5 minutes, especially considering I did the online check-in.
Schuyler B.- Rating:
- 5.0
Everything went great from reserving unit to picking up to drop off quick and efficient
Dale M.- Rating:
- 1.0
Really dissappointed. You gave me a truck that was empty on gas. I filled it twice, spending 45 dollars, even though I only drove like 10 miles. You over charged me & charged 90 something dollars on my credit card because the person before left it nearly empty on gas. I am really pissed off & will never rent from you again. You owe me at least 40 dollars. Your a rip off.
lynn S.- Rating:
- 3.0
My reservation was for an 8:30 pick up. Truck should have been ready when I arrived. I had movers paid by the hour waiting almost 30 min for a truck. Being told "they can't control the amount of trucks that come in the night before" is not an excuse. You had a reservation you know what to have ready by when.
DEANNE C.- Rating:
- 2.0
Only talk to someone on the phone and they said they would check everything later. No personal contact which is not good customer service.
MARYLOU L.