Customer Reviews for U-Haul Moving & Storage of Santa Rosa

Rating:

3.0

Just irritated that I was in a rush to move, set an appointment for them to put on wiring harnesss and right before I got there they called to say that they didn’t have the harness. They recommended I go to O’Reilly s and told me which one to get. Orellys had to order it. I drive back to U-Haul next morning after picking up the part and it doesn’t work. So I spent the day trying to find anyone who had one, ended up ordering a few different ones from Amazon. Went back to U-Haul and David, who was the absolute best person ever, installed it and the trailer. I was so happy I hugged him goodbye and left. Later, I get a call from U-Haul that I can’t drop off at the U-Haul closest to my destination, which was on my paperwork. After my 10 hr drive, I had to unload and then make a 1 hour rt to different location. They did give me an extra day to do it, but I was starting a. new job yesterday and didn’t need it anymore. Bottom line is this: if you say you have the part, set it aside for the customer. This mistake caused a lot of frustration and delayed my move substantially. I was so rushed that I didn’t sleep before I left and had to keep pulling over to nap along the way. Took a 2 hr nap when I got to destination, only to then rush to move into new house and start job yesterday. One little mistake caused a lot of headache.

Rating:

2.0

Unfortunately the truck we were given leaked and damaged many of our items. This particular van truck needs a seal at the bottom of the roll up door so water does not come in. Next time if we are in need of a rental truck we would definitely be looking for that!

Rating:

3.0

Had to wait in line to give keys back. Finally, someone yelled out if you're only dropping off keys, put them here.

Rating:

1.0

The customer service is nonexistent the moment you walk into the truck yard. The maintenance on the truck we were given was not done as the breaks were nearly gone and the truck was dirty.

Rating:

4.0

Both locations were conveniently located. I rated the locations based on comparison with other U-Haul locations.

Rating:

5.0

Thank you

Rating:

5.0

Lonnie (sp?) went above and beyond to take care of me and make sure I had everything I needed. Really exceptional customer service.

Rating:

1.0

This location is incredibly disappointing. Their multiple screw ups and lack of communication between each other ended up costing me a week of time & money that should have been a 1 day job Incredibly unprofessional !!!

Rating:

4.0

The rental of the pick up truck was easy and the store was prompt. I reserved everything on line but the furniture dolly's that I ordered were not in stock when I arrived to pick up the equipment. It made the move of a piece of furniture a little more difficult but the truck was really well maintained and in great working condition.

Rating:

5.0

Nothing. Everyone was professional and helpful. The guy outside who got our cart and helped us with the trailer was outstanding!

Rating:

2.0

Was not made aware of cleaning fee ragarding folding moving blankets. Saw instructions on bag to fold upon return, when I asked U-Haul rep Angel on drop off of trailer if i needed to fold blankets, I was instructed to “no just toss them in the trailer” If it was mentioned I would be charged a fee I would have gladly folded blankets. This felt very dishonest, reading reviews of this location it seems not uncommon to load fees to customers who would likely not notice when they got their final receipt. I certainly did not appreciate not being told of the fee especially after asking Angel the U-Haul rep.

Rating:

5.0

People treated me great.

Rating:

1.0

Very unorganized. Employees didn't know what was going on, miscommunication between the team members giving me the run around. I spent more time checking in and che out than my actual job. Truck had no gas in it. I was way overcharged so now I have to go back. A true nightmare.

Rating:

5.0

The one issue I would raise is the fuel economy It should be a diesel engine Then I would get maybe up to 25 miles/gallon I have always wondered why Americans are so dumb they don't realize this Of course diesel engines are about 40% more expensive Thomas Pochari mobile 707 623 6823 pochari@worldaffairsmonthly.com www.worldaffairsmonthly.com www.monitoringrisk.com www.destructivecapital.com www.bottleneckanimal.com www.informationtechcenter.com

Rating:

1.0

Front desk was very rude.

Rating:

4.0

The trucks need cruse control and the seats should have some lumbar support.

Rating:

4.0

One of the wheel straps was very badly frayed and should have been replaced before being rented out. Safety concern.

Rating:

1.0

I rented the truck had to get gas was on almost empty and got to my destination and found the box was occupied I had to drive all the way back had a bad experience with the young man assistant manager he was laughing at me and saying I owed $40 dollars out of nowhere they missed placed my paperwork and still didn't resolve my experience no even a sorry just laughed that I was going through this I moved my disabled grandbaby am not feeling well

Rating:

4.0

Lift crank in poor condition

Rating:

4.0

Truck was relatively new and well featured. Comfortably pulled trailer and load on country roads. Staff were very helpful and served me in a timely manner. Have had previous good experiences at this location. Everything to do with staff and services was exceptional and the following does not reflect on staffing or maintenance, but with construction and routine upgrades: For both staff and customer comfort, I would suggest that this location needs an interior renovation. The service was beyond the expectations set by the appearance. To be clear, this is not to do with routine maintenance or cleaning, but degraded subfloors and subpar interior surfaces. Comfort for customers and staff could be improved.

Rating:

4.0

The truck cabin was just dusty, not crazy dirty and pick up was easy.

Rating:

3.0

The passenger truck seat was covered in pet hair. I went to cancel the reservation and they told me they would add a credit on the rental to address the issue. No credit was applied.

Rating:

5.0

All good.

Rating:

5.0

I experienced excellent service. Nothing that I experienced could have been any better. Very nice, clean place with great knowledge of their equipment and contract. Very polite and caring. I am grateful that I went to them. Thank you.

Rating:

2.0

I called in to return my truck and secure my storage and first was given a 2 minute lecture on how I would not get a discount for returning the truck early ( I didn't ask for a discount, nor was I calling for one) When I asked about the storage shed I had rented the saleswoman told me I should not store my belongings there as it leaks when it rains and there is fire damage that has never been fixed and I should not store my property there. Baffled to be talked out of my purchase by the sales clerk, I ended up renting somewhere else with better customer service.

Rating:

5.0

No improvements just keep doing what your doing. Great customer service.

Rating:

3.0

The first night I came (hour drive) in the reserved 6' x 12' enclosed trailer, had no working lights, so we tried two more trailers parked there and same results. The attendant claimed it must have been my vehicle with faulty wiring. So I decided to rent one of your pickup trucks to pull your trailer with and while I was doing the paperwork, the lot attendant went to hook up the trailer to your truck. When all the paperwork was done I went out to drive away and turned out that all three of your trailers were faulty. So my contracts were canceled out and I was asked to return the next day to get my 6' x 12' trailer. So I drove home (another hour). The next morning Uhaul called to confirm my reservation, but changed my pickup time from 11 AM to 6 PM, I went in earlier because, now I was a day behind. I get down to Santa Rosa again, only to hear that none of the trailers of the size I reserved were available, and if I still needed one that I would have to get a smaller one. Which I did, but couldn't move my second day load, so I returned it after the first load was complete. Secondly, the smaller trailer also had a lighting issue. Running lights didn't work either (only the brake lights and turn indicators worked). I know it's not my truck that has an issue, since I checked them with two different trailers ( RV trailer and a horse trailer). I have another rental needed soon, hopefully you'll have the necessary sized trailer then. Thanks again, Eldon

Rating:

5.0

This was an excellent experience, and this location has been my favorite for years. Somehow they've gotten better!

Rating:

5.0

There was a problem with the computer system that wanted to charge me for another day, and the guy at the counter tried to fix it, he said that he would and he did, I went home and in a couple hours later I received an e-mail with my refund.

Rating:

2.0

I picked up and returned the truck same-day on a Saturday. I got a call on Thurs asking where the truck was and if i was going to return it. Later that day they charged my credit card with a return date of Tuesday. I called and they issued a refund but the fact they were unable to properly track my return is a cause for concern and added a layer of frustration and time-wasting.

Rating:

5.0

Please use less perfume / air freshener in the cabs of your trucks and vans. The truck I rented was overpoweringly dosed with a powerful odorant, which subsequently got on me and my clothes. If, in fact, this turns out to be an issue from the previous renter of that truck wearing gallons of cologne, then you may want to add a no cologne policy to your no smoking policy, and fine persons that ignore the policy as you would a smoker. Thanks!

Rating:

5.0

quick in and out

Rating:

5.0

No improvement necessary! Everyone I spoke with were very efficient, friendly and helpful. Couldn't ask for more...

Rating:

5.0

Online reservations were easy. Representative was cordial and efficient. Trailer did the job!

Rating:

3.0

When I am being assisted, and another customer walks up, the agent should either say to the other customer, “I will assist you in a moment”, or ask me if I mind them assisting the other customer, not interrupting my transaction for the other. It implies that I am not as important.

Rating:

5.0

Both the office and lot attendants were friendly and helpful. Check out was quick, trailer hook the same, and I was on my way. Return was even easier. Great job guys!

Rating:

4.0

Overall it was a good experience, a little differences on pickup and drop off times, otherwise very good

Rating:

5.0

Staff here is very helpful, knowledgeable places, clean storage facilities excellent

Rating:

5.0

Everything went smooth. Your staff are super helpful and friendly! I’d give it an A+

Rating:

5.0

Great customer service, fair price, easy to get to. Will definitely use again!

Rating:

5.0

Great customer service with lots of chuckles.

Rating:

5.0

Fast, friendly and affordable.

Rating:

5.0

dropped off the vehicle after hours

Rating:

5.0

Nothing. You all are great!

Rating:

5.0

Elizabeth was awesome! Very professional, helpful and made the entire process easy I'd definitely recommend U-Haul especially at this location

Rating:

5.0

Everyone was very helpful

Rating:

5.0

Excellent costumer service!

Rating:

4.0

The uhaul center itself was fine and so were the employees I spoke to. The truck I was given on the other hand was extremely unsafe. To drive straight, the steering column had to be angled about 25 degrees. The gear shifter flopped around and it always took multiple attempts to put the truck into gear. Whenever I made a right hand turn, something in thr front of the truck made a horrible metal grinding sound. I would push on the brakes and it would take multiple seconds before they would activate (I have driven many uhaul trucks and never experienced a lack of braking like this).

Rating:

5.0

Perfect

Rating:

4.0

Everything went well, but when I turned the trailer in it was commented on that the safety chain seemed too low - this was how it had been attached for me by U-haul personnel as I had not disconnected the trailer during this brief rental.

Rating:

3.0

Manager jeffwas harassing me and trying to add an excuse add-ons to to my list of fines that I owed I thought he was trying to intimidate me because of the way I looked or because the way I was dressed and that is not right I thought he was being discriminating towards me he was angry towards me because I wrote a complain about him I feel like he was targeting me I don't want that to happen to anybody else so I am I'm just letting you guys know he needs to slow his roll maybe he took his power a position too high that's why I felt like he was trying to intimidate me I'm trying to charge me some bogus charges and you let you guys promised me low rates and I got high rates I didn't get a set quote and I didn't get the customer service I deserve.

Rating:

5.0

All of the employees are courteous and helpful. They went out of their way to inform me of options so that I could make a better decision as to what would suit my needs. I couldn't ask for a kinder and more knowledgeable group of people. They really helped me to make my transition from Ohio a smooth and easy one. Thank you!!

Rating:

5.0

I pulled a trailer from Columbus OH to Santa Rosa CA. It was an easy and painless transaction. The staff was so helpful and bent over backwards to make things work for me. They took the time to show me storage options and helped make my transition a delightful one.

Rating:

2.0

Onsite team great. Letters are disgusting when you are late. No one responds back either. The smell of mold is so toxic I got sick each time I went to get stuff or drop stuff off. I am allergic to mold and it is toxic.

Rating:

2.0

Advertised online as 24/7 access with bottom floor units available.

Rating:

1.0

Horrible service from staff

Rating:

3.0

Staff failed to communicate limited 2nd floor access - no elevator

Rating:

1.0

Worse service ever, water in units that they don't tell you until you are there with everything, horrible service. 2 months later I am still dealing with stuff because of your horrible service. They try to charge me for a unit that I didn't accept because of the water. I would not recommend.

Rating:

1.0

I'm disappointed that my experience with U-Haul went downhill towards the end of our move and continued through closing out an onsite storage room. In the beginning when booking reservations and revising them everything went smoothly, but once we got to our new location and the Santa Rosa, CA, U-Haul facility we ran into some issues with the one-month free storage facility that was offered to me while making the initial truck reservations. I agreed to reserve it BUT I told U-Haul on the phone, several times, that I would need it to store a few big items for a couple months, including a big refrigerator, a washer and dryer. When dropping off the trucks I then asked about the storage room. I was disappointed and frustrated to find out that the storage room that U-Haul customer service had reserved for me would not work out. I was told by the facilities manager, Jeff Higashi, that they only had a storage room available that was on the second floor and that there was no elevator in the building to get these big items into the storage room and that we’d have to carry the large refrigerator up the small metal outdoor stairway ourselves. At this time, I contacted U-Haul Customer service and asked for assistance, I was transferred to 3 different people who all said they couldn’t help me and the last service women said the same thing, that she couldn’t help me, but then continued to talk to me in a very rude manor until I hung up on her. The manager finally agreed to get a few workers to carry it up, by this time our refrigerator had been setting in the middle of the tarmac for over 3 hours. This now brings us full circle, 6 weeks later, in which we decided to sell the refrigerator, so we weren’t paying for any additional rental months. I showed up at the Santa Rosa, CA, U-Haul facility to meet a buyer who agreed to purchase it. This is when it got ugly. I asked the manager, Jeff Higashi, if he could have some guys bring it down from the second floor so the buyer could load it onto his truck. At that point, for over 3 hours he couldn’t get any workers to bring it down and started to tell me that it wasn’t his responsibility to assist us and that we would need to do it ourselves. I told him, of course it’s your responsibility, you were the ones that took it up the stairs and stored it on the second floor. At this point, I knew that the staff and manager would not assist us in bringing the refrigerator down. They kept repeating the same thing to us that “it wasn't their responsibility to bring it down” I then told Jeff Higashi, manager, that U-Haul would most likely be liable if any of us gets hurt doing it ourselves, on U-Haul property, bottom line the 2 guys that were buying the refrigerator and I had to struggle to bring it down ourselves. The nightmare would continue, we couldn’t get it to the guy’s truck because every exit was blocked by their trucks and trailers stored directly in front of the storage facility building. We finally got them to at least move a couple trucks so we could get it onto the buyer’s truck. The buyer was flabbergasted at how unhelpful this Santa Rosa, CA, facility and its manager, Jeff Higashi, handled this situation and that the workers were so unwilling to help even at the managers request, for what took us over a period of 3 and a 1/2 hours to complete. What a frustrating experience this has been when it could have all been handled in a matter of minutes if the staff had helped us at the beginning. To top it off, when I got home, I received a bill from U-Haul for $139 which included a $20 late charge for the storage rental. In hindsight I shouldn’t have helped, I’m in my 60’s and had been in a bad car accident 3 years prior in which I had to have surgeries for over a 2 and a 1/2-year period which did not seem to make a difference in getting any assistance. In the end, I ended up getting a pinched nerve in my neck so I’m experiencing neck pain that goes down my back and up my neck, face and back of my head.

Rating:

1.0

That is a loaded question, you offered us one-month free storage at the Santa Rosa U-Haul moving in storage center. I told you while setting up our other 3 reservations that I would only be storing a refrigerator, washer, and a dryer. When we got there, after checking in our 2 trucks and trailer, I asked about the storage room we had reserved. We were told by several workers, including the general manager, that the reserved storage room was on the second floor and that there is NO elevator to get to it! The next 2 hours were a nightmare while we tried to figure out what to do. I then tried to contact your offices, was transferred 3 times, and spoke to several people, first one was at your regional office and then customer service department. I must say, the person I spoke to at the regional office for Sonoma, CA was so unwilling to help or even listen to my complaint, she was So… rude and disrespectful. I then asked this rude woman to transfer me to her supervisor, I was then talking with customer service who was nice and wanted to help but had no options, telling me that she couldn't help me. About 2 hours later, our $4000 refrigerator was still sitting on the tarmac of this storage location. Finally, the general manager went out of his way to accommodate us and had 4 guys carry this huge refrigerator up the stairway. I don't know how we're going to get it down when that time comes. I do not appreciate the fact that in 30 days I will have to pay for something that wasn’t what I asked for. This storage room problem, coming at the end of a very long moving process and the way it was handled was so very disappointing.

Rating:

1.0

I could never ask a simple question without feeling bad about it because the line was always over an hour, the unit was inconvenient to access because the access card never worked, the phone was always on hold. I had over three calls that put me on hold for over an hour. I also had to wait in line at the store for over an hour. They messed up my insurance so I had to go back and wait for them to fix it for over an hour. By far one of the worst experiences in my life to the point I dredded every time I had to go back there.

Rating:

3.0

I waited for 20-30 mins just to get a storage unit because the staff left the key to his home.

Rating:

2.0

I didn't rent a storage unit. The website lied about access times, no elevator for upper access as I have a disability. Also way more expensive than expected.

Rating:

5.0

I was able to call and get a storage locked the day before I moved my stuff in! Brisa was efficient, helpful, and opened up the locker as soon as she could! The store was very busy that day. A man came behind the counter and started yelling at the staff. Despite this, the team kept their cool and continued to help out each person in line as efficiently as they could. I was impressed!

Rating:

5.0

I hate seeing uhaul trucks, but great storage locations.

Rating:

2.0

It took forever to get into my unit. First i was given a unit that was occupied. Then they couldn't find any keys to ones that they said were empty. The waiting made me late to return my truck- i had to take to another location. Then when i came back the parking lot was blocked so i had to wait for some one to move vehicles- again cutting into my time. Then on move out the doors were locked and I couldn't get in to my unit. I had to wait AGAIN for staff to find a key to open the door for me to get in. They were rude and didn't say anything as they were walking back and forth trying to figure out what to do. I am glad my stuff is out and I do not have to return. The upside was the first month was free! So thank you for that!

Rating:

5.0

Tia was an amazing help! She went above and beyond to help us with an otherwise very stressful move. She made sure we were taken care of and with a smile! Your company needs more employees like her who really have the customer in mind! Thank you Tia for a pleasant customer service experience! She a breath of fresh air. Uhaul should be proud to have her for an employee.

Rating:

2.0

I had trouble paying my bill so it's likely my fault mostly, but I did not feel like the customer service was focused on the storage end of the business at all...I think if u haul.wants to do the storage side as well as the moving truck rental they need to put a bit more emphasis on training the employees and being clear

Rating:

1.0

I couldn't even use my key card to access the storage unit because the swiping door lock doesn't work I would always have to walk inside and wait for some one to come and open it with a different key. I let them know I didn't want the storage unit anymore and emptied it out before the month was over and they were still trying to charge me for the next month with late fees

Rating:

1.0

Terrible in all regards especially customer service. 2 items were stolen out of my unit. Don Sheldon is the worst person I've dealt with in business matters. He berates everyone he comes across.

Rating:

5.0

The guy that helped me just transferred from up north and he was awesome

Rating:

2.0

Uhaul staff were rude and short. When I needed some assistance with my storage or any assistance In general, I felt like it seemed an inconvenience for them to step out of their chairs to come help. I understand that they have been overwhelmingly busy (they say) and they all showed on their faces and expressed their frustrations/annoyance. I felt like I wasn’t treated as a valued customer, instead I felt I was just another “annoying person getting in their way” I felt like my monthly contributions to the storage were a waste and not valued. Wished I went somewhere else after this experience. Will Be sharing my experience with friends and family.

Rating:

1.0

The storage facility is atrocious. The building isn't secured with a security system that can be accessed by renters. The facility is secured by broken locks and door hardware is faulty. The stairs leading to the storage units on the right side of the building are inadequate and broken. I have photos of everything. The top stair is broken, not secured, and is a hazard that should be reported. The apparatus securing the broken stair is also broken and not securing anything. Inside the storage unit, the unit initially rented to me was locked and actually rented to another person. Then, the other units finally rented to me were storage for the facility and had to be unlocked and checked to ensure there wasn't anything in them. Access to the storage units is limited and not accessible for the hours stated on the website. When asked about this there east any explanation. Then, when I went to the units I understood why. The lack of security made it impossible. I have another unit in San Diego and the Uhaul facility is secure, clean and well managed. Working with staff was ok. Except for Christian. Working with him was a chore - for him. It was as if I was putting him out. His flat affect and indignant attitude were horrible. It felt as if I was bothering him, he could care less about customer service. He was robotic and put off by me as a customer and the others he waited on. He appeared to be the most knowledgeable employee and often had to support other staff. Even with staff, he was unkind and frustrated by having to support others. I thought he was initially having a bad day during my first interaction with him. However, upon returning and dealing with him again. That isn't the case. I truly had hoped that upon my return things would be better. Some things were - more staff, facility was cleaned up and appeared to be much more organized. Yet, Christian was the same. It was a chore to deal with customers and staff. Uhaul should - parent company, should send a rep out to review this facility.

Rating:

1.0

The storage facility turned out to be 2 hours from my house (customer service said it was in Ukiah twice and it was not.) It was on the second story with no elevator (not ADA accessable). That was not mentioned. My girlfriend has back problems and no one offered to help move furniture up stairs. The unit itself was dirty and the walls were covered in graffiti and holes. They gave us an access card that didn't work, so we could only access it during office hours. Lastly, they tried to charge me for the month after I moved out. I told them, in person, multiple times on the day I was moving out as well as over the phone. Someone even inspected the unit afterwards. The only good thing I can say about this location is that they eventually dropped the charges for that last month.

Rating:

5.0

Don't be sad, I haven't gone anywhere.

Rating:

1.0

The U-Haul onsite storage unit was both NOT as described (was 2nd floor with NO elevator), and storage area closed at least 25 minutes before advertised closing time (7PM), so storage unit was unavailable when we arrived at 6:35 PM after . Clerk at front desk didn't explain properly that he had no keys to unlock door, but twice gave me a mag-stripe entry card that subsequently didn't work, while my hired worker cost me an additional $25 for extra time spent unloading, taking things up stairs to porch landing outside locked door, then moving things back down and reloading. I immediately cancelled the unit, but even that was not handled correctly. I never even saw the unit because of the above.

Rating:

1.0

15+ minute waits every time I wanted to do anything in the store. The self entry door has a dead bolt on it and it is rarely unlocked and you need to walk up to the store to get someone to open it. My one month was free due to truck rental which is the only reason I used the space. Good to have the experience as I will never consider using this facility for storage if I have to pay. This experience was night and day different from my U-Haul experience in Minnesota.

Rating:

4.0

The storage unit is on the second floor and one has to carry items up steep stairs, but the units were clean.

Rating:

1.0

Lost storage box. I have been given erroneous information time after time. My box was relocated. I was never informed. I was unable to make ANY payments online. I had to contact a regional manager.

Rating:

5.0

Happy to have used your storage space for the last 2 years.. prices were reasonable.. sorry about how the fires on the bottom floor damaged a few rooms just happy my storage was not involved! Thanks!!

Rating:

5.0

Affordable, secure storage when I needed it. I especially appreciated the driver offering to bring a second container in case I needed it, which I did, saving me potential extra delivery charges.

Rating:

4.0

It was disappointing that delivery was canceled, and it made things very difficult for our holiday, but the person helping did an excellent job following up and making the situation right.

Rating:

1.0

The building had a fire, lost electricity, security, air conditioning, etc. they didn’t inform of these details, and continued to charge full rent for 5 months... please contact me. Natews@yahoo.com

Rating:

5.0

Our stuff arrived on time and as packed! Very satisfied with the entire process1 Our U-help movers that we had in Vermont were really great! No complaints! Would definitely recommend!

Rating:

5.0

drivers were great - polite and courteous. I was happy with the whole process.

Rating:

5.0

Customer service provide by Eva at all stages of the U-Box pickup process was excellent.

Rating:

1.0

The central office does not communicate effectively with haul store. Poor or just wrong info is given to customer. 2 of 3 pods leaked and had water damage. Eva was excellent. I wish her luck

Rating:

1.0

Staffing almost nonexistent. Manager has to be the rudest one of the entire staff not helpful at all in assisting us with problems resulting from the fire on July 3,2018!! Calls ignored!!!!

Rating:

2.0

Charged me for services I never received. Late pickup of ubox due to severe staff shortage. Failed to close my account causing bogus rent charge. Still haven’t been refunded.

Rating:

5.0

The employees were super friendly and helpful. However, no employee in both uhaul locations I worked with have no idea how the UBoxes work. Corporate needs to take time to actually train their workers

Rating:

4.0

N/A

Rating:

3.0

Its nearly impossible to get a hold of the actual location. Im always directed to Arizona. Recieving information in regards to the fire and steps is impossible julie is great. Tom i cant get a hold of

Rating:

4.0

Vacated one u-box. staff was helpful even with the chaos of the fire in the storage units. Still have one remaining u-box.

Rating:

1.0

UBOX is the most unorganized, poorly run and terrible U-Haul division. There’s so much wrong that there’s not enough space here to give feedback. Call medirectly or give a better format to respond.

Rating:

2.0

manager was checking into a billing error and said he would get back to me. So far hasn't and he went on vacation. Facility had a fire from a candle being used in building causing damage to my propert

Rating:

5.0

Great experience with my uboxes. Eva was very skilled at dropping them exactly where I wanted them. Thank you!

Rating:

5.0

My u-box rep was a pleasure to work with. Super helpful and a great attitude.