Only think I can say negative is that they said tank was full. Which the needle indicated. I did an in town move out on 12 miles. When I went to fill up i stopped the pump at 15 dollars. So definitely wasn't "full" when I picked upGreg P.
Customer Reviews for U-Haul Moving & Storage of Saskatoon
Saskatoon, SK S7K2Y2
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I haven't received my refund on my deposit. They said their debit machines were all down and not functioning so they would mail me a cheque. That was over 2 weeks ago ( Dec. 28/21 )Tom K.
Customer did not leave a comment.Eric M. | Overall Experience
You guys asked me to stay in a broken vehicle at -25 degrees weather for more than 1h just to say the assistance would take 1h more to arrive, threatening me to pay an abandon fee otherwise. I rented the vehicle 2h before, I was very disappointed, I received inhumane treatment and not even an apology came. An unforgivable mistake will never recommend and will never use u-haul service anymore!Alessander G.
Customer did not leave a comment.Norbert F.
Very nice and polite staff. Vehicle was ready and running. Dolly I booked was unavailable ( no fault of theirs ). Only complain was that truck was not clean inside with previous customer leaving a half drunk coffee in holder. Some spillage residue. I also at the start of the day during the winter, please ensure a scrapper/brush can be found in the vehicle. Thank youWMurray H.
Customer did not leave a comment.MURRAY W.
Customer did not leave a comment.Beverley H.
Customer did not leave a comment.Barry B.
Friendly and helpful. Great serviceRANDI W.
The online login system doesn't work well.Jason V.
Customer did not leave a comment.Tracy C.
Everything was super quick and easy to do online from booking, pickup and drop off everything was done on my phone with very simple steps.Evan B.
Customer did not leave a comment.Alysia P.
Customer service was absolutely horrible and my father and I were talked to as if we were children by the manager. After him getting snippy at us an employee calmly explained what his manager should have just said from the beginning and it made total sense and we were content; why he couldn't have just said that from the beginning is absolutely beyond me. I had also been told I was going to be called later that day by management to sort out the situation and never heard anything. Very unprofessional.Trevor M.
The pickup should be more organized. I had to search through the fleet of ~40 trucks in the dark/cold/snow drifts in order to find my truck and then had to back it up through a narrow gap of other trailers before leaving. It would be SO MUCH better if they had your truck waiting in an accessible, obvious location where it is easy to just hop in and leave the yard. They knew I had rented the truck long ago and what time I was picking it up so would have been easy to make this pickup process much more customer friendly. The truck also only had 1/4 tank of gas which doesn't make sense to me - would be a lot easier to pick up with a full tank and return with a full tank instead of trying to estimate how much gas to put in and reach the same point for the return.Gavin M.
Nothing everything was awesomeCollin C.
Customer did not leave a comment.Dennis M.
Probably just a small comment, the strap in the car dolly is frozen and the staff wasn't able to to untangle it. He tried his best in fairness but to no avail. So my trip got delayed for more than 2hrs because I can not load my vehicle, I can not even leave u-haul facility. Shop closed at 7pm so I solved the problem my self. It was very cold understandably but small issues like that should be no problem for u-haul as a company. Winter should not be a surprise, they should have tools like heat gun, should be ready for situations like that.Harvey M.
Clean the truck interior.Mikhel S.
The U-Haul website is laughably bad. The unit needed a new transmission among other things. Staff were all wonderful to deal with. They were polite, knowledge and helped to make up for the shortcomings of the online experienceDANIEL H.
Great service, thank you!Jachym R.
Customer did not leave a comment.STANLEY W.
David, Elise, John , Andre, Thing 1 & Thing 2 they work great as a team and went above and beyond in helping me. Their assistance helping me with my needs went without a hitch, because I didn't need one this time. Great job ðŸ‘ Uhaul should be proud of this team even when the system went down they scrambled to keep everything running like nothing was too terribly wrong. Thanks for what you do, to the team on Millar ave in Saskatoon. ðŸ™Peter D.
Make sure the IT department keeps better tabs on your digital system to prevent down time in the future and do maintenance checks during the night when stores are closed. This will hopefully prevent any system failures in the future. Be proactive instead of reactive because it will cost you more to be reactive.Peter D.
Customer did not leave a comment.Wayne M A.
Super quick and easy drop-off with lots of space in the lot to park my rental.Sydney G.
Uhaul corporate sucks hard core. Location was fine. I would rate every interaction with corporate as abysmal. Not the employees, they were fine. Your policy handcuff their actions. You are a horribly run business.Darren L.
Great service, thanks youJachym R.
First truck I was given wouldn't startChris P.
Customer did not leave a comment.Riley B.
Very accommodating to a last minute request. Appreciated.Margaret R.
Absolute horrible experience. The truck we were provided did not have gas in it, there was no local gas stations open at our pick up time (7am), the staff working told us that there was no other trucks available for us. Finally, we got gas and attempt to start loading the truck to find out the truck rear door was iced up and didn't want to open. Later spoke to the Manager, who covered for his employees and informed us that there was 20+ trucks available that were the same size as ours. Very poor customer service, as it was requested that the Manager call us when he got to work; however, that did not occur and we were the ones having to chase after the Manager only to find out he did not care.Michael S.
Nothing. Everything was perfect. Was very happy with my order. Thank youAustin M.
Customer did not leave a comment.GRAEME L.
Customer did not leave a comment.Rick B.
Customer did not leave a comment.James C.
Customer did not leave a comment.Randy S.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.CARMEN G.
When I went to pay for this service they was an alert on my account which was not supposed to be there. The gal on the phone( cause of course I had to phone to get it cleared before they could rent to me again ) was very pleasant and had the alert removed and stayed on the phone to talk to the service rep in the store. I found the wording of the alert extremely offensive and the clerk at the store appeared annoyed that I would waste her time. That alert should never have been there. Everything was cleared paid and the unit returned as agreed on the previous contract. I had people lined up to help me move and had to delay them because of the time it took to clear the alert. I did not appreciate the extra stress this caused as this was not my error but a uhaul rep from a year and a half ago perhaps a message should appear when booking on line so that it can be dealt with before you go to pick up the unit. I'm not sure I will ever use uhaul services againWayne L.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Kevin C.
We were given keys and sent off to the parking lot to find our own truck. We wandered in the cold and could not find it We finally had someone locate the truck and bring it around. Good customer service would've had the truck running and warm and ready for pickup when we arrived.Allan H.
Your online registration system is great!!Jason T.
Snow brush in the vehicle would be a nice touch in inclimate weather conditions.Jesslaine N.
I was in and out, easy to find and fast.Robert M.
Customer did not leave a comment.Susynn K.
Customer did not leave a comment.PAULA K.
The van looked like it had a full tank, but when I filled it before I returned it, then it was clear that the full actually pushes the needle a little past full. So my 50km of driving took a $40 to fill back up. So really watch the fill level before taking it out, especially if you are dropping it off after hours.Craig K.
Everything you can do to improve is already in place.Dennis A.
Customer did not leave a comment.Nikolay M. | First Impressions
Everything was awesome!Nikolay M.
They added charges that were not talked about, also lied about how the rental works essentially making more money off me then was needed. This was a terrible experience which I shared with my 209 contacts . Never againCARMEN K.
Customer did not leave a comment.Tracey P.
Customer did not leave a comment.Dallas F.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.STEVE D.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.James R.
If I reserve something for 2 days. I expect to be told at least a 48hours before to make alternate plans if I am only allowed to rent it for one day.Ace B.
The truck smelled like cigarettes and air freshener covering up cigarettes, despite the no-smoking rules.Kurtis W.
Customer did not leave a comment.Marcellus A.
There was no loading bay. Access to the building and unit were through small doorways and tight hall ways. There is a support post in my unit right by the entrance. The building is dark and it's difficult to see anything.Peter H. | Online Move In
This is the first time renting a UHaul and I am so very impressed with the people and their assistance picking up and dropping off. Thank youKristene H.
Bryan B. provided exceptional serviceLawrence G.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Graeme L.
Customer did not leave a comment.Steve D.
Customer service is terribleJohn M.
Customer did not leave a comment.David C.
Customer did not leave a comment.Teras C.
We had a great experience. We would recommend.Darren T.
Customer did not leave a comment.Najibullah K.
Customer did not leave a comment.Dallas F.
Easy and great serviceNathan T.
Professional staff. Simple return process. Rep reviewed the charges with me before processing my card. Great experience.Trevor W.
Customer did not leave a comment.Dan L.
Customer did not leave a comment.Keith B.
I would highly reccomend informing drivers of vehicles that the vehicle being used may be in MPH instead of KPH, could result in speeding fines for customers who may not be aware. Also reversing the truck out of where it was parked was very tight and potentially difficult for a novice driver, however i fully appreciate that there is not much you can do about that given the space and amount of vehicles needed in Saskatoon.Tom F.
Customer did not leave a comment.George H.
Wow - busy place!Elizabeth T.
Honestly jayden is the reason I'll come back. Great customer service and so helpful when I asked stupid questions.WHITNEY G.
Customer did not leave a comment.SEAN A.
Customer did not leave a comment.Donney K.
I have used Uhaul many times, and had issues with almost every location I have death with. Not here! I called, the very pleasant lady who answered my call asked a few questions to determine exactly what I needed, looked up my account and made the reservation in less than 5 minutes! When we showed up the next day, they were ready, the trailer was ready and Bryan helped us load our car onto the trailer! Exceptional service and such pleasant employees! Wow! You should be training all of the other locations!! Thank you!Judith C.
They made me pick up the trailer at a location way across town that was sooo much smaller than what I needed and no one called me to tell me about the change. They wouldn't let me return it to my chosen location and no one knew what was going onâ€¦. Everyone told me to call someone else. They all told me wrong stuff. I work at a uhaul dealership which is where I wanted to pick it up but it got switched across town for no reason. Then no one told me the correct info and I KNOW IT. They messed up and still didn't apologize. FUCK THIS. I will be carrying my stuff next time rather than dealing with this company.Cameron H.
Above and beyond anything I could've imagined as a first time renter for storage. Truck renting was also pretty smooth. Highly, highly recommended!Cameron R. | First Impressions
Excellent service and help.Mark Luigi C.
Staff were very helpful at this outlet, Just pricing by uhaul high for a one way hire compaired to a local hire for the same amount of days in my opinion,Aleck J.
The location has lots of yard room to turnaround/hook up which was nice. The young fellow on the desk that did my paperwork was happy and super helpful and made small talk with me while he processed the rental. I was beyond impressed. Must be an exemplary employee. The fellow who hooked me up was excellent also. Smiling and professional. I've been to several uhaul locations that could use some customer processing training from Saskatoon. Hope I need a trailer again, that is where I'll want to go. Thank you fellas!!BLAINE B.
Customer did not leave a comment.Ryan E.
it was very good serviceWayne M.
Customer did not leave a comment.Brian T.
The staff was great. There attitude of going over and beyond to help me was so appreciated.Sylvain D. | Overall Experience
Customer did not leave a comment.Sylvain D.
Friendly professional service. Vehicle was clean and ready for pick up at specified time.Theresa M.
The trailer had what looked like horse poop in it when we got it. Would appreciate it being clean.Casey M.
Exceptional serviceLawrence G. | First Impressions
Great vehicle, exceptional service.Lawrence G.
Customer did not leave a comment.Chad H.
Customer did not leave a comment.Ray H.
When we arrived with a different truck (Other than what was in the system) they were confused and we explained the situation and they allowed us to leave. We were happy they understood our explanation but it was truly a gong show for the entire rental of the Uhaul Truck. NOT IMPRESSEDGREGORY S.
Show on website the trailer has hydraulic brakes and not electricPHILIP J.
Customer did not leave a comment.Ronnie B.
Customer did not leave a comment.Bradley S.
This specific site would get 5 stars from me only of I could access my unit at stated hours "5am -10pm daily, but apparently I cannot??TRACIE S. | First Impressions
Returned my uhaul in clean shape was told by a agent that my mileage would be covered due to inconvenience of uhaul truck not in my area had to drive 1hour away to get my uhaul then when return it find out I am being charge an excess 169. $ when i already paid 322.76 How is that fair I will never use uhaul again and i wonr recommendAnnette L. | First Impressions
Despite checking in online and setting up an alternate account access for my son, they had trouble finding the account and said I had to be there as he was not registered. In the end they phoned to confirm with me but the process was lengthy and frustrating given we followed their directions. Did not know the storage was not accessed from outside. An apartment’s worth of items had to be moved down two long hallways - they did provide a dolly. Also the size I ordered on the phone was not big enough despite explaining contents so had to upgrade to a bigger size at a higher price.Sheila K. | Online Move In
Definitely great experience. Actually affordable compared to years ago. Aside from no cruise control and fuel economy greatBlair H. | First Impressions
if only the access hours will be lengthen in the future, it will be great.Rosalyn S. | First Impressions
Additional Services at this Location
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