Customer Reviews for U-Haul Moving & Storage of Scranton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Scranton

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James S.
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Customer did not leave a comment.

Rita H. | Overall Experience |
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Customer did not leave a comment.

Cainan L.
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Nothing to improve on. Quick, friendly service, good equipment.

Joseph K.
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Customer did not leave a comment.

Steven S.
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Customer did not leave a comment.

Norman O.
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Customer did not leave a comment.

WILLIAM R.
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Customer did not leave a comment.

GLENN R.
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Great service and accommodated our immediate needs.

Rita H.
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Our family only use this location for almost 4 years (storage or renting trucks).

Robert M.
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Customer did not leave a comment.

Jeanette N.
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Customer did not leave a comment.

Scott O.
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Customer did not leave a comment.

Joseph C.
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Customer did not leave a comment.

Jesus A. | Overall Experience |
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Customer did not leave a comment.

Carly M.
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Customer did not leave a comment.

Jerry D.
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I would hope that the agent would have given me the correct drop off location. I was handed a piece of paper for drop off, then txed a different location which was 18 a longer distance. I called the original drop off location and they stated to me there was a location 5 mins away they should have sent me to. I think the agent should have explained the drop off procedures better so I was prepared for that.

Beth M.
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Truck smelled horribly of smoke, had to drive with windows down the entire rental and it still smelled. Other than that everything was great.

vince U.
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Customer did not leave a comment.

Scott B.
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Excellent service out and inbound. Always have a super experience at the 7th Ave U Haul of Scranton, Pa. This U Haul has never let us down.

Shari G. | Overall Experience |
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Customer did not leave a comment.

Howard E.
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Customer did not leave a comment.

Mark S.
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Customer did not leave a comment.

Robert M.
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Customer did not leave a comment.

Albert W.
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Equipment was standard, no complaints there. It got the job done for what I had rented it for. The employees at that particular location however need to be trained and educated on answering questions regarding the process, rental, procedure and policies of your company. The particular associate was unable to answer my question about the rates (after I had already paid and was not disputing them, by the way). Clueless and rude, I left extremely unhappy, to the point of never choosing uhaul again.

Erin S.
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Customer did not leave a comment.

Patrick C.
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Communication via telephone is impossible. Waiting times are over 20 minutes only to get answered by someone who cannot help you.

Ryan F.
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Customer did not leave a comment.

Gerard W.
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my only complaint is they seem to push for the vehicle to be returned within hours - the rental is for 24 hours - if you want it back sooner you should give a better rate for shorter rental period i feel like the idea is to rent the 24 hour rental twice in a day but never give the customer a better rate for the shorter use

James M.
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Customer did not leave a comment.

Michael G.
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Customer did not leave a comment.

Jose M.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

Nyera B.
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Customer did not leave a comment.

Erica V.
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Customer did not leave a comment.

Jennifer A.
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Customer did not leave a comment.

john C. | Overall Experience |
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This facility was very clean and well maintained. Excellent staff.

Kenneth D. | Overall Experience |
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Jim M. and his staff was informative and great would definitely refer and use again if needed

Byrdy S.
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"Excellent" service from beginning to end... starting with the first Customer service contact via telephone making the initial contact, to the front counter person and finally the person in "return" truck canopy area (Ed S.) was excellent. It was an Excellent Uhaul experience all around. Packing up and moving is so stressful; however, at least the Uhaul transportation of this entire move was stress free. Kiddos to a great team.

Charles B.
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Customer did not leave a comment.

Debra T.
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Your staff is very friendly and helpful. Any equipment I have rented has been well maintained

Nathan S.
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Customer did not leave a comment.

Dawn H.
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Nice people here.

Lori F. | Overall Experience |
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The staff was always friendly and professional!!

Robert F.
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Customer did not leave a comment.

James K.
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Customer did not leave a comment.

Ashly H.
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Check the seats for jackets , not the best feeling to put your head on someone else's clothes during COVID -19

Sandra K.
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The process of renting the truck was good, up until it was time to go over the truck before leaving to document visible damages. This is entirely cumbersome and took way too much time to document damages not previously marked. It shouldn't be the consumers responsibility to do this, it should be UHaul's. What one person may view as damage may very well be acceptable wear and tear to another. This whole process took over 1/2 hr out of the rental time to perform this action. There has to be a better way!

joe T.
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Rent there all the time, (truck to tow boat up in April, back in Sept), trucks always preform flawlessly, guy always friendly, helpful!

Robert D.
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Customer did not leave a comment.

Robert C.
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Customer did not leave a comment.

Matthew D.
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Customer did not leave a comment.

Ron S.
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Mark S.
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Customer did not leave a comment.

kathleen D.
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Customer did not leave a comment.

Neil W.
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Long wait to get truck Truck had no Bluetooth Long wait during return

laura k. | Overall Experience |
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I look forward to receiving my refund for my last payment.

April M.
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No improvements. Was very professional, friendly and helpful. Also removed trailer from my car without me asking.

patrick m. | Overall Experience |
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Customer did not leave a comment.

Christopher M.
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Pick up and drop off were very easy and quick.

MIGUEL S.
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Customer did not leave a comment.

robert G.
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This crew is always really nice and make it easy

Mari H.
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Customer did not leave a comment.

Bhupendrabhai P.
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Customer did not leave a comment.

Gerald C.
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Ann G.
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Mateus S.
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Glenn C.
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Awesome service!!! Professional Helpful Staff!!! Uhaul has great equipment-we drove 900 miles in one day in total comfort and safety. Thank you for helping make our move easy.

jacob T.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

Tyler S.
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The truck I used was like brand new, it drove and rode like a dream and was very easy to use and open etc...

joseph R.
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Customer did not leave a comment.

Barbara F.
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Been going here for years and Jim is great

jack D.
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Customer did not leave a comment.

Matthew C.
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Customer did not leave a comment.

August S.
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Customer did not leave a comment.

JANICE S.
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Everyone here is super friendly. What I would suggest is lower prices per mile!! This is not only this location...it is the company. You advertise on the trucks $29.95, for example....but when I paid the bill it was over $200. Yes, we racked up 100 miles. And it was not a suprise...But the public could really use a break on that. Moving is expensive to begin with!

Brian G.
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Most amazing personal service possible from everyone

Robert W.
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Customer did not leave a comment.

Jessica D.
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I was confused with the online pickup only because I've never done it before. I thought the trucks would be ready in the front by the garages. I had to go inside to ask, which wasn't a big deal, but would possibly be nice if the location of where the trucks are located for pickup is listed on the website.

Robert L.
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We were informed the day before our rental that the pick-up location changed-- to over 45 minutes away! There are several places closer to us and none had the needed truck. Check-in with taking photos from a phone was inconvenient and did NOT upload several times. We used u_haul 4 times this year-- NEVER again!

ERICA C. | Overall Experience |
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Customer did not leave a comment.

Jerome C.
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Vehicle broke down. Had to stay two nights in a hotel ended up having a mild heart attack because of the stress spent 4 days in the hospital and still charged when I was out of pocket over 1500 becaue they can't maintain their vehicle

Sheila M.
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I DIDNT have any negative issues that would require suggestions for improvement...Staff was very COURTEOUS and HELPFUL...store nice and CLEAN...VERY good price for rental

Kristin M.
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Customer did not leave a comment.

dan G.
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Chris was extremely helpful during my postponement to leave back to FLorida because of the uptick in Covid while we were away. Excellent empoyee.

John B.
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ALL GOOD, VERY HELPFUL

Fernando R.
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Excelent

Tom B.
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Great customer service I was in and out with a friendly smile .

Alyson C.
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Customer did not leave a comment.

Charles C.
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Staff was very helpful. Very good experience.

Christopher Y.
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The manager was kinda rude from the moment I walked up to the counter he was nodding his head as if it was wrong of me to make a reservation online. I wouldn't suggest dealing with him at all. But the rest of the employees were nice

Janine C.
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Customer did not leave a comment.

lisa w. | First Impressions |
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Customer did not leave a comment.

Mark B.
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Great service

Angelo T.
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Everyone at Uhaul was so nice, and everyone so accommodating. Pickup was efficient. i rented 2 sets of the covers for furniture, but told the man, i most probably would only use 1. so he only charged me for one ( i did not actually use or open any, didn't need them at all). i was a little confused because the gas tank was on 1/2, but then before leaving, i went back into the office, and the man today me, fill it up here, and return it at 1/2 tank. (i returned it 3/4 tank. then i went back in because the contract had 648 miles, and vehicle said 672, and i knew the difference would put me over the limit, driving to new york city. the man just told me, i'll take care of it, and give you 50 additional miles, which was nice. i think for anyone renting a Uhaul, moving things can be very stressful, especially driving into new york city with a 15 foot truck. It forced me to be extremely careful, and cautious, and most fortunately there was not even rush hour traffic. What really had me stressed out was when i stopped halfway to new york, i looked at the contract and it said that i agreed to return it in williamsburg, brooklyn., which i would have never found, and which would have been extremely inconvenient, any NYC driving is always very stressful. When i made the initial reservation, i had told the person, i would be returning it to (500, 600, whatever the number West 23rd, street in Manhattan. i was very stressed and annoyed when i saw Williamsburg listed as my return destination. When i returned it to the manhattan location on west 23rd street, the person was very nice, and took care of everything. When people are renting, they are stressed, it is hard to check every fine point detail on the contract, and i'm not iphone literate, all these emails, etc, were very confusing. Everyone was nice, but seeing that williamsburg listed as where to return, i 'm grateful that i reurned it to where i had originally specified. Thank you, Angelo Torchia 212-260-4641

Gregory K.
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Customer did not leave a comment.

Molly S.
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Customer did not leave a comment.

Michael L.
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Everything is absolutely amazing I wouldn't change anything I've used this same location two times within the past year! The trucks are amazing the equipment is amazing the people at the store is amazing!

Robert T.
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Customer did not leave a comment.

Michael E.
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Great experience. Quick in, easy when done, clean reliable truck.

Tom R.
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Customer did not leave a comment.

Robert P.
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Customer did not leave a comment.

tambra D.
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Inspect the trucks more thoroughly. Mine had bald steer tires and an extreme exhaust leak. So loud you couldn't talk to person sitting next to you.

Joey H.
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I dropped it off at Pacific Suto Sales

Richard P.
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Keep it the same

Donnie J.
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Customer did not leave a comment.

Michael P.
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Customer service was amazing and it was quick and easy!

sheyla v. | Overall Experience |
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I only have all good to say about this Storage Facility. Friendly Staff, Compassionate to your needs, Comfortable to talk to, Professional at all times, Very clean place, storage unit. always safe. I would use this facility, Always. Thank You, U-Haul @ 7th Avenue. Scranton, PA

Eduardo A.
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Truck had damage on front bumper when I went to drive it. Submitted picture. Engine starter was sluggish. Driver side wiper broke and would not work while I drove through rain storm.

Johann S.
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ALIGNMENT! I've owned similar vans. The steering was all over the place.

Ricardo L. | Overall Experience |
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Customer did not leave a comment.

Philip V.
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Customer did not leave a comment.

Adam G. | Online Move In |
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Customer did not leave a comment.

donna t. | First Impressions |
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Easy access. Carts readily avail. Very clean and secure.

ed t. | Overall Experience |
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Customer did not leave a comment.

john o. | Overall Experience |
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Customer did not leave a comment.

Ellen R. | Overall Experience |
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jean l. | Overall Experience |
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Customer did not leave a comment.

Kimberly J. | First Impressions |
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john f. | Overall Experience |
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Billy M. | Overall Experience |
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Kara S. | Online Move In |
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Customer did not leave a comment.

michael b. | Overall Experience |
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Customer did not leave a comment.

anita m. | Overall Experience |
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Customer did not leave a comment.

Mohamed A. | Overall Experience |
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Staff members were all very rude to me. The only time they were nice was when I was signing up. Then told me I had to buy a special lock From them and when I was walking around a lot of lockers had regular locks. My card never worked when I told them they said the magnet strip wore out when I never used it. Hopefully this helps someone

Dustin M. | First Impressions |
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Customer did not leave a comment.

Joseph S. | Overall Experience |
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Staff was always great and problem was solved with just a phone.

Mike M. | Overall Experience |
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Customer did not leave a comment.

Jack M. | Online Move In |
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Customer did not leave a comment.

richard l. | First Impressions |
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Customer did not leave a comment.

susan d. | Overall Experience |
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Customer did not leave a comment.

Misses N. | First Impressions |
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Customer did not leave a comment.

Georgina M. | First Impressions |
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Everyone of the staff were professional and polite and very friendly it made my move very easy I would highly recommend them to anybody that had to move and store their belongings

nathaniel c. | First Impressions |
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Just didnt get the u-haul welcome and satisfactory goodbye

Jeffrey L. | Online Move In |
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Everything was great but as you drive back around to the storage there was a lot of garbage on the ground. It looked a mess and disgusting. Glad the inside was clean.

Paul M. | First Impressions |
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Customer did not leave a comment.

Madelaine F. | Overall Experience |
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Customer did not leave a comment.

dan v. | Overall Experience |
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Customer did not leave a comment.

Debra W. | Online Move In |
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I wasn't told that both keypads had to be used to enter that building and I had to go to other building to get help. Also had to come back with scissors to cut the zip tie on unit.

emerald c. | Overall Experience |
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Customer did not leave a comment.

john f. | First Impressions |
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I reserved my unit over the phone very easily. When I drove to the location for the first time, check in was quick. Staff explained everything very well. I made three trips and was done.

ADAM G. | Overall Experience |
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Customer did not leave a comment.

Scott D. | First Impressions |
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I will definitely be using your services again!!

Ray K. | First Impressions |
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Very friendly staff, very helpful, they make sure all your needs are taken care of. Too notch service A+

leslie j. | Overall Experience |
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Jim M (the manager of the Scranton, PA location) was extremely helpful and provided great customer service. There were three dead mice in my unit when I took my furniture out. The facility itself was well lit but there are no lights inside the storage units which would be helpful when trying to find things in there The facility itself was well lit but there are no lights inside the storage units which would be helpful when trying to find things in there

ADAM G. | First Impressions |
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Customer did not leave a comment.

Ricardo L. | First Impressions |
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Customer did not leave a comment.

emerald c. | First Impressions |
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The staff was polite however I explained that I needed a storage space to fit a 2 bedroom and what was going in it in detail. When i went to load the space it was extremely to small and the next day i had to go back pay addtl money and get a new space and was only given 2 addtl hours with the truck. I will most likely use a different storage company if needed again. Also the prices are entirely to high the only reason I kept it ia because of the pandemic where going through and the time I had didn't allow me to use another company.

JANET C. | Online Move In |
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Helped me pick a better location

christopher c. | Overall Experience |
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Staff were extremely friendly and understanding. My only wish is that it was 24 hour access without a fee

Tom G. | Overall Experience |
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Well worth it

Shannon G. | Overall Experience |
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Great!

william b. | Overall Experience |
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I would use again

ciara p. | Overall Experience |
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STAFF WAS AMAZING .

Christina M. | Overall Experience |
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Very clean and neat. Only issues was no light inside actual unit and price could've been a tad bit cheaper.

Micheal M. | Overall Experience |
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An extremely well organized operation

Rebekah S. | First Impressions |
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Man helping us was super helpful and friendly.

david u. | Overall Experience |
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Stacy the manager was very helpful with everything

john a. | Overall Experience |
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very well equipped with everything you would ever need to move or store anything. The employees at the facility were extremely helpful and polite. Would highly recommend

Nash R. | Overall Experience |
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Jim, Eduardo and Nathan were extremely helpful to us during a very stressful storage move which took place last minute, during the Thanksgiving holiday. Thank you for all of your help guys! Happy 2020

frank p. | Overall Experience |
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Thank you

Sherri B. | First Impressions |
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Unfortunately there was a fire in my building. I had to move temporarily. Uhaul had everything I needed all in one place. So convenient and they staff was extremely helpful.

Jose F. | First Impressions |
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Manager and office personnel were exceedingly helpful

tadeah c. | Overall Experience |
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Everything was good but it was just too much money

Priscilla B. | Overall Experience |
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I was very happy with the service I received. The staff was great so very helpful will definitely use U haul again

anita m. | First Impressions |
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Very helpful staff.

debra p. | First Impressions |
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they didnt have my storage unit but found one ad there gonna take money off every month.which was great

Rony T. | Overall Experience |
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Our experience with UHaul storage was exceptional. The staff was friendly and the location was always clean. Definately worth every Penny!

Nuria R. | First Impressions |
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My stuff for perfect

warren k. | First Impressions |
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We like the idea of having a storage unit inside, the security and the insurance. The people there are very helpful and freindly. We would recommend this facility to everyone.

kristina W. | Overall Experience |
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michael b. | Overall Experience |
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I just wanted to say thank you to Manager Jim Mazonis. He helped me in tremendous way after forgetting the key to my storage locker. The place is filled with caring customer friendly people.

Tamara W. | Overall Experience |
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Both times I was there, it was a pretty long wait at the registers.

Kevin H. | Overall Experience |
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Good experience

Jacqueline V. | First Impressions |
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The staff at this location go above and beyond for their customers. I highly recommend this place for all of your moving needs. Great job to everyone who makes this exceptional team!

Theresa M. | First Impressions |
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I really appreciated your help with your storage facility, I felt very fortunate to get the space I needed as it was a short time frame for me to move, thank you

Joey P. | First Impressions |
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Zinnia M. | Overall Experience |
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Great customer service and employees!!

Donna D. | First Impressions |
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Excellent. The guys showed up on time and completed the job on schedule. Thanks. Donna Dixon

david a. | First Impressions |
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Outstanding customer service!!!

Valerie D. | First Impressions |
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Very clean facility & A-1 service!

Evelyn E. | First Impressions |
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The staff were very professional and courteous at the Uhual storage facility of Scranton

Daniel M. | First Impressions |
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Friendly staff and fast service. Have done business there over 3 years and a good experience each time.

michael b. | First Impressions |
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Good

RICHARD R. | First Impressions |
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The salesman/manager went above and beyond...very satisfied. Been dealing with them for 6 years

vera c. | First Impressions |
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Great made everything nice and fun.

Cyrus O. | First Impressions |
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Prompt and respectful service is provided, and the facilities are user-friendly.

christina s. | First Impressions |
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A good experience the service reps were very helpful

Vicky C. | First Impressions |
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Christ was very helpful and very polite. I would recomend this to anyone for any service to do with U-haul in Scranton. Place very clean.

Sharon Z. | Overall Experience |
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The staff was very helpful and polite. The customer service was excellent.

william m. | Overall Experience |
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Very helpful.

Alicia C. | Overall Experience |
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N/A

Sharon Z. | Reservation |
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Kind, helpful, polite

Gregory M. | First Impressions |
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Mike at the desk was great. Very informative and unsold me to a bigger more convenient unit. Other than a long waiting line it was a good experience!

leo n. | Overall Experience |
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Excellent service...would highly recommend

william m. | First Impressions |
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Very helpful

william t. | Overall Experience |
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No complaints.

john H. | First Impressions |
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Excellent service, efficient, knowledgeable, eager to help me

Abiola M. | Overall Experience |
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I was pleased with everything .

Beverly m. | Overall Experience |
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I truly think that staff associated with this facility were spot on THANK YOU

Lee K. | Overall Experience |
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The unit was clean and large enough to suit my needs at a great price. The staff was friendly, courteous and helpful . Thank you!

Debra W. | Overall Experience |
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Good customer service and very friendly. Everything went smoothly and our last minute adjustments were accommodated. Ty

Dionicio A. | Reservation |
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Guys were great helpful,courteous, I'll stick with from now on. Keep it up guys attitude like that doesn't go unnoticed!!!

edward r. | Reservation |
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Jim and the crew are always top knotch, some of the best professional customer service I've ever known. Very well kept, and furnished establishment, not to mention very competitive rates on storage.

PETER N. | Overall Experience |
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Have used other storage facilities in other towns and this was the best !

rafael r. | Overall Experience |
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Very pleased with the facilities and the staff great experience thank you

Cheryl C. | Overall Experience |
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A beautiful storage facility with friendly and professional staff!

heather t. | Overall Experience |
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Thank you for your assistance during the time leading up to until the closing of my rental.

NAOMI T. | Overall Experience |
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This location took great care of me as a customer and my belongings at all times. Any problem I may have had they always put me at ease. And had a fixable solution. Thank u guys. Jim.chris and Mike

Shakema F. | Reservation |
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Very poor service

rose l. | Reservation |
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I had to schedule another date & time. Haven’t seen the unit ....so until I’ve seen the unit won’t comment. Customer service was professional.

ALBERT d. | Overall Experience |
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This was the best experience I've ever had renting a U-haul trailer. Staff was able to provide us a trailer at an earlier date, than we had originally planned, All went very well.

Florence A. | Overall Experience |
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Great facility. Staff knowledgeable and very helpful!

Henry R. | Overall Experience |
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Very efficient and well run.

Michelle P. | Reservation |
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Very helpful thank you.

bernardino r. | Overall Experience |
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Great staff.

TAMMY W. | Overall Experience |
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Nothing more to say!

george k. | Reservation |
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Very easy to book on-line. Fair prices and pleasant employee in the store.

MARIANNE R. | Overall Experience |
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Everyone was extremely helpful

richard p. | Overall Experience |
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Everything was excellent including the loading by Johnny on the spot and unloading.

sandy s. | Overall Experience |
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The staff was very courteous and helpful. The facility was very clean and easy to maneuver in and out of.

Donald H. | Overall Experience |
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employees were very friendly and helpful. Facilities were well maintained.

Edward H. | Overall Experience |
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The guy who took care of us at the counter and sign the slip was very helpful knowledgeable friendly can't remember his name right now sorry but please check the slip he's a good guy

Susan F. | Overall Experience |
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Carts were handy

No reviews have been submitted for this location.

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