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NELSON GCustomer Reviews for U-Haul Moving & Storage of Scranton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went smooth as silk
TIMOTHY Ksee above
WALTER PThe app needs work, couldn't use it as the employees informed us...seems like an issue to get to the app, needs to be simpler. Employees were very friendly and helpful
NATASHA LI don't think perfect could be beat,
EDWARD SWell run business with great staff!
KATHLEEN MI rented a unit and a box truck. Both processes were seamless. Much appreciated and will be renting again in the future.
Karen D | Overall ExperienceGreat service and got the job done quickly
DONALD BVery helpful and knowledgeable staff
ALAN GStaff was friendly but not helpfull because she didn´t know how to do her job. We called U-Haul before moving day asking if we can register with pasport instead of drivers licence, they say it was OK, but at the facility the woman attendind had no idea and almost denied our registration.
Natalia R | First ImpressionsNothing but inconvenience when picking up. Had to drive to a different location because no one left the key at the original location which caused issues with my move
ANTHONY SNothing it was perfect
JOSEPH EThis Scranton location was excellent! Staff very helpful and friendly. Highly recommend!
JAMES TThe person at this location tried to charge me for gas until i produced a receipt clearly showing I filled it up past the required amount. This was not my original requested drop off. I was sent a text that due to a family issue my location was changed. Would not recommend this drop off location.
Keeli LSabastian was an excellent young man.
Mark GI think your price is too high
Anne B | Overall Experienceexcellent customer service and quick response.
ELTON PKeep an original reservation not change it the night before pickup so people aren’t charged excess miles traveling 25 miles for a transfer pickup and then having to drive back
JOHN AStaff were engaging and helpful - overall provided good customer service when engaging with them in person. Unit and facilities were accessible both in terms of location and hours of operation. Initial booking experience was good and up until last year, the rental experience was pretty decent. The decision to close out my unit and contract was directly due to the lack of communication regarding the pest infestation in addition to the state of the buildings and units. Mouse fecal matter was present and prevalent throughout the unit, the storage building and even on equipment. Unfortunately recommending this facility is out of the question at this time.
Cole M | Overall ExperienceBusy business but workers were efficient and friendly.
STEPHANIE MIt was a very nice haul. The movers were not great . I appreciated them but my jewelry was dropped and spilled out and just thrown back in there! They left everything a mess. I personally folded and swept everything out. They left a mess.
Terry MBeen a customer for YEARS. I want to say over 10 years. Need i say more?
JUAN RThe installation of the hitch on my truck took 30 minutes, they got my truck in right on schedule. The installer was courteous and friendly. Excellent service!
Robert MGreat customer service and staff
ANDREW RThe guys were helpful..
CHRISTOPHER DVery professional staff and very helpful. I recommend to all who need a moving vehicle rental or storage rental. I’ve utilized both recently and couldn’t be more happy with the service.
Carlton V | First ImpressionsNeed for a quick rental easy in and out. Great customer service.
JACOB NAlways great
WILLIAM SMy name is Erin Miller and I recently rented a 26ft truck to move from Peckville, PA to Sunbury, PA on 4/4/25. The customer service we received in Scranton was less than stellar. The employee was more interested in talking to his coworkers than speaking to us about our rental. Never did he speak to us about mileage. He handed us the key and said the truck was across the street. The parking lot was filled with trucks and we had to walk around looking for the one we rented. We returned the truck on Sunday 4/6/25 to the Shamokin Dam, PA location where we were told we were over our mileage and would be charged an additional $227. We explained to the worker that nobody in Scranton told us we would be charged for mileage. She said she would put a hold on the account and speak with her supervisor then reach out to me with the outcome. Well nobody called me and the $227 was withdrawn from my account today. I called the Shamokin Dam office and the supervisor was not in. The worker suggested I call the Scranton office. I did and spoke with the manager named Chris. He would not provide his last name and said he was the only Chris there. I explained the situation and he basically blamed me for not knowing I would be charged for mileage. He told me it wasn’t their fault that I was not told about the mileage and that they can’t be expected to tell customers everything. He even said that it wasn’t up to him to tell me not to go “motorboating” with the truck but I should know that. He was extremely rude and interrupted me several times when I was speaking. I understand if I need to pay the extra money for the mileage but the fact that nobody pointed this out to me and that the manager tried to belittle me by blaming me and providing the worst costumer service I received in a very long time. I will definitely let my family and friends know not to use U-Haul in the future. This entire rental cost me $619.29 plus $200 in gas. Totally unacceptable. Thank you for your time. Contract number 28640699, driver was Gerald Mack.
GERALD MOne of the easiest, most straight forward, professional pick ups I've dealt with
NICHOLE DThe guys her go above and behond to take care of you love this place ask for
JORRAINE AThe man at the counter was amazing ,however when I brought the truck back the man that was receiving the rentals back was rude and belligerent and very unprofessional and disrespectful
LORI BThis particular location was great and the staff was helpful. All of my problems had to do with the online equipment return workflow. I was not able to complete it as it gave me repeated errors and signed me out multiple times throughout the process. It left me with worries that I may incur fees or punishments for not being able to complete the workflow.
Nathaniel MExcellent service
edwin cThe North 7th St. Scranton crew is great. The branch manager Jim is top shelf!
JEROLD PThanks
DANIEL D | Overall ExperienceThe gentleman who checked us in was very friendly and informative. Around 4;00 that same day I received a phone call from a very rude woman asking when we were returning the vehicle. We were not late by any means and my husband was on his way back at the time of the call.
PAUL TThis place is the best! The entire staff is professional, courteous and knowledgeable and from the vehicles to the storage units the place is spotless, every nook and cranny clean. Moving is said to be the most stressful time in one’s life, and this group made things a bit less stressful. Keep up the good work guys. Thank you Gene
EUGENE R | First ImpressionsNice people alway ready to help. Thank
ALEXANDRO DThe woman who took care of me was EXTREMELY rude. I felt like I was bothering her because I needed to rent a truck. It was obvious she does not like people or working. I received barely a grunt of acknowledgment. I work in customer service and deal with people all day. I am shocked this woman is still working there. I wish I got her name. When I returned the truck, the man who took care of me was very pleasant and kind. His name is Sean. Sean is someone who can represent your company. Not the ignorant, miserable woman working the counter. Word of mouth goes a long way. I will be sure to tell others about the positives and negatives regarding the staff at the U-Haul center in downtown Scranton.
GWENDOLYN GIt is easy to rent and return equipment
THERESA PThis was an awful experience. I made a reservation for Dalton Pa. When calling to confirm it was moved to Eynon. Showed up and nobody was there. Got an email it was moved to Scranton. Wasted time and money driving and waiting.
JAMES DI think the price advertised for cargo storage trucks are a little misleading.
FRANK SThe services, is very very very bad
YANIRA NI returned the van with the same amount of fuel as when I took it and was still charged over $6 for a gallon of gas. Will never use Uhaul again. It’s about principle. Stop ripping people off.
CHRISTOPHER MExcelent
JAIME C$80 for 1.5 hours of rental. Expensive alternative to other truck rentals like Home Depot. Cashier was indifferent.
DUSTIN WIt was s pleasant year we used them. People felt like family that worked there.
Daniel D | Overall ExperienceHighly recommend!
Marie D | Overall ExperienceSe necesita más información al cliente acerca de los horarios de acceso y cómo utilizar la tarjeta. Todo lo demás fue muy bueno
angelica g | First ImpressionsYou brought back some memories !
JOSEPH S | First ImpressionsU-Haul really came in handy while transitioning my Mom from assisted living to a nursing home. We wanted to keep her furniture and possessions safe until we knew for sure she would not need them. U-Haul in Scranton was perfect. The storage unit was clean and secure. Everyone was friendly and professional. Thank you!
LORRAINE T | Overall ExperienceI really like uhaul the staff is very friendly and helpful and online move it was very easy
Suzette O | Online Move InStaff was absolutely amazing!! Knowledgeable, fast and super friendly!!
Lauren W | First ImpressionsThanks Happy Holiday's
ANNETTE V | Overall ExperienceNathan was kind and very helpful!
LORRAINE T | First ImpressionsLasheena C. Is a horrible employee who was rude and nasty at every turn she lied about when late fees were due and went out of her way to give us a hard time she should have been fired for lying about the late fees on a recorded line my thing wee damaged when the roof was damaged this was just a bad experience not to mention the way my storage rate went up 6 times during my rental but through all of it Jim was fair fire Lasheena before someone sues
K J | Overall ExperienceNobody does it better than uhaul. One though, I moved out on the 26th of October. Plz don't try and charge me extra. Cancer family, we're not well financially. Thank you.
brian l | Overall ExperienceBest place
JOSE A | First ImpressionsGreat job guys thanks for the great service. U Haul rocks!!✌
Benjamin C | Overall ExperienceThe gentlemen who assisted me behind the counter was very helpful.
Daniel M | First ImpressionsAll good
dennis c | Overall ExperienceHad mice feces in my totes and holes in my bag
Daneen B | Overall ExperienceEvery. Staff member I came in contact with was very outgoing and helpful and well informed about availability of services and products.
DAVID W | Overall ExperienceSafe secure and clean 👍🏾
preston s | Overall ExperienceThank you!
TOBO A | Overall ExperienceThank you for keeping my belongs safe and secure for the 2 years I rented the unit.
Jacinta R | Overall ExperienceThis place stunk so bad
Heather P | Overall ExperienceI like the security of the storage units gives me a peace of mind leaving my stuff here.
Thomas S | First ImpressionsGreat service Friendly staff All good 👍
ANTHONY S | First ImpressionsAll good!
dennis c | First ImpressionsLong ,long walk to storage... Really not user friendly
Ann M | Overall ExperienceThe staff was wonderful, the U-Haul storage facility was clean the unit itself was clean and ready for use as soon as I arrived. My only comment/concern is that it’s a little difficult to get my things to my storage unit since there are no elevators there. I had to walk all my boxes to a staircase and then carry all the boxes up the stairs to the unit.
Michael E | Online Move InFriendly staff and owner. Very clean.
MARIANNE W | First ImpressionsI am a repeat customer, not only for storage, but, for truck rental as well.
Joseph G | First ImpressionsAll the workers are very helpful and friendly, I recommend this company.
Alba G | First ImpressionsGreat customer service.😊
CAROLE L | Overall ExperienceThe staff was very helpful and accomodatimg and even though they were clearly short staffed, the guy who assisted me was fantastic! He was able to juggle the huge crowd effortlessly and was very knowledgeable. He even remembered me when I came in and seemed to know my storage unit number without even looking it up (but he did double check). The only issue I had was that the location of my storage unit was all the way in the back of the building so I had to walk very far to get to it. I wish there was a second loading dock.
robert h | First ImpressionsI'm only saying average because we have to go up a flight of stairs to get to our storage unit, I have a bad knee and my husband has a bad back, other than that it's all good.
LORI B | Online Move InTy u 🙂
ARTHUR D | Overall ExperienceThe person who helped me was very patient and a pleasure to work with.
joseph C | First ImpressionsJim is the best - he just loved us. Thanks for the rental. See you next time.
joseph U | Overall ExperienceRat poison on floor, squirrels running around inside the building & chewing on stuff. Alarm constantly going off. Uhaul trucks parked any where not in parking spots, doors locked before hours. Not happy with building at all. Will never use the facility again once my free month is over.
brian a | Online Move InOne of the nicest storage units I've ever been i!!
mike f | Overall ExperienceI was able to rent U-Haul and equipment, as well as storage unit. However I was unable to access it when I returned. Customer service was not helpful and basically causing me to do and spend for double the work🤦🏽♀️
Maryliza B | First ImpressionsThe worst customer service ever all of the male employees are racist and rude
lataisa r | First ImpressionsGreat customer service swift service
Christina B | Overall ExperienceWill definitely use again if the need ever arises. Thanks.
matthew j | Overall ExperienceExcellent experience, staff were very friendly and helpful.
ROBERT H | First ImpressionsThanks for deal with us.
joseph U | Online Move InI could not access my unit after moving all day to put my belongings into the unit I bought and paid for went there to pack stuff away and it was completely blocked by uhaul trucks etc so I could not store stuff after paying to store stuff
Sarah S | Online Move InI have had (2) storage units here in the past and this is my 3rd. They are safe and secure, very clean, and the climate is well controlled. It is also very convenient using the online check-in process to ensure my requested unit is available and makes the process very easy. The locker size unit was also much bigger than I was expecting, clean, and had the lock waiting inside for when I arrived. The staff is also very helpful when needed.
Shalane V | Online Move InEverything is good
Roseann M | First ImpressionsThe only problem I had was, there was no access to my unit at night. I did not always have time during regular hours to go to my unit. Being a single mom with a disabled child, late night is the only time I have to go to my unit for anything. BUT.... other than that it was the BEST experience I have ever had with a storage unit. And trust me, I have had stuff stolen or damaged in others
Tuwana B | Overall ExperienceGood
ROSELINE C | First ImpressionsThey where horrible
Michele S | Overall ExperienceEveryone that works in the store is very competent and professional. The move-in experience couldn’t have been better.
MARY H | First ImpressionsGreat place just wish prices where a little cheaper, or make a bundled deal. Cost me over $300 for a truck for 5hrs and a unit. Not complaining just wish there was a bundle deal is all. But highly recommended!! My cashier was AWSOME!!! I don't remember her name but I do remember on her walkie-talkie the name said Lash. She was so helpful and funny need more people like her!!
MELISSA S | First ImpressionsI've been a loyal customer for over 14 years now and I would never get storage anywhere else.
Yvette E | Overall ExperienceNo problems. Jim and his staff were always helpful.
James H | Overall ExperienceNice &clean, friendly& helpful employs
Gregory P | First ImpressionsGreat customer service from the staff.
Renee B | Overall ExperienceJim and his team have always been courteous and helpful.
Joseph R | First ImpressionsStaff was very helpful, Thank you.
Wilner K | Overall ExperienceHonestly over priced and keep adding fees out of nowhere! Almost 70 a month for a 5x5 is insane once I found out others were almost 30 dollars cheaper monthly
Roberta M | Overall ExperienceThanks for the free month of storage with one way move. It made it possible.
christopher c | Online Move InDifferent staff members give conflicting information when asked questions. Overall the customer service is good. I would recommend your staff members get a better understanding of your layout and process to ensure correct information is exchanged. It was apparent some of your representatives are fairly new hires who are lacking facility knowledge along with being dismissive which demonstrates a poor attitude towards their job.
BRENT P | First ImpressionsThank You for your Service.
Kevin T | Overall ExperienceOne of the door kept getting stuck and no one fixed it. I was charged to my credit card after I closed the account and emptied unit 136. I’m still awaiting a refund.
Orlando G | Overall Experiencethe employees were a great help and very friendly. they understood my questions and answered them immediately. they even cleaned the windshield before i left the lot and one employee opened the plastic container for the lock since i don't have the hand strength to open it. thank you all for the great service and help
james d | Online Move InVery happy with my climate-controlled unit. My only complaint is that while the inside of the building is clean, the exterior grounds have been consistently full of litter and unsightly at points during our 3-year storage rental. Many a time I had to pick up broken items and screws from the parking lot to prevent running over when loading and unloading. Also, when I was cleaning out the unit, there appeared to be a homeless person wandering around the inside and parking lot.
Jeffrey L | Overall ExperienceClean place,well kept!
john g | First ImpressionsGreat storage friendly staff.
Valerie S | Overall ExperienceCompared to my other storage unit where my things where my property was destroyed due to rodents and condemned by bugs, I can honestly say that I was able to take my things out of this storage facility unscathed! I was pleased with how clean my storage unit was and that my items were intact just as I left them there two years ago.
Roseann S | Overall ExperienceI rented online but the instructions were very easy and the video was very specific. I only had one question and the staff was very helpful.
Tuwana B | Online Move InThe staff are very professional and caring it was a pleasure to know I was talking to real people who listened and was understanding YES I would recommend other people to their facility. In closing they are human people with the spirit of God working in them. To all of you Thankyou for everything
Angela R | Overall ExperienceThank you⁸
Kenneth W | Overall ExperienceIr was a far walk to get to with all my stuff for a 57 year old
Ruth A | Online Move InNo words!
Ieshia E | Overall ExperienceRude staff. Inconvenient access to double doors (what’s the reason for having a code and paying rent??) no trash bin!
Iesha E | Overall ExperienceVery helpful with renting and existing. Very nice staff
MARY A | Overall ExperienceThank You so much ❤️
Deborah S | Overall ExperienceEasy access and plenty of carts to help move your stored items. Will rent a unit again here.
Roger P | Overall ExperienceWe bought a house with lots of storage or we would have stayed.
Edward B | Overall ExperienceThe only suggestion I have is I think they need to supply a better parking zone near the indoor entrance to the units. Too much space is surrounded by tow hitches & there is not enough spots available to customers loading & unloading equipment.
Kelly D | Online Move InChris is the sole reason I stayed with Uhaul and chose Uhaul to begin with. Chris has stayed with Uhaul for years, and I have stayed with Uhaul because of Chris, and my equal investment and trust in him, as the company had. I began with the company when Chris began at the location across the street. He has tremendous prudence. Admirable temperance. And above all else, he displayed tremendous tact. I have seen how dedicated he is, and when I make an agreement for services rendered/ payment provided, I want a guarantee. I want protection. I want service and I do not want to be treated as a number. Chris posseses all of the qualities one should seek in an employee, and I have watched him lose his motivation. I believe he us grossly underpaid, and equally undervalued. He will grow whatever space into a generational space, where money will stay because people stay with people. People with values stay with who they can trust. He is a great leader and a wonderful influence on the new generation like employees Michael and Sebastián, to name a few. Even the inspiring need inspiration. Please compensate a man who has given years of dedication, with honestly, little reward to reflect appreciation for a now seemingly extinct character trait- loyalty. God bless this location and your brand. Your company is judged by the company it keeps. And, without that company, you would not in turn be.. a company.
jody t | Overall ExperienceEasy to enter. Plenty of carts to use
Roger P | First ImpressionsLive this place
Kenneth W | First ImpressionsThe only I disagree is that I just finished pay my first time month rent and only used it for seven days and at least would be nice to reembolse some money back .
Antonia L | Overall ExperienceStaff at Scranton location is excellent!
Jim B | Overall ExperienceYou all are robbing people and the micro aggressions I encountered from one of the staff was very off putting but very common for the people of the Scranton area which is not big on education or intelligence just nepotism 👎
K J | First ImpressionsThe bathroom is pretty gross and you need an elevator.. but otherwise it is decent in there.
Casey W | Overall ExperienceHello Katherine from 159 was very pleased with the staff. At 7th avenue in Scranton pa over the years I met a few that went above and beyond these guys are the most friendly and helpful and pleasant set of workers God bless them all
KATHERINE H | Overall ExperienceOverall no major issues but the parking lot was the biggest hassle. For such a large facility the parking should be bigger/better. It would be nice to have more carts to use as well. The biggest concern was my fee went up at least twice in less than two years. All said though I would recommend you with the disclaimer that the price is subject to change possibly more than once a year.
ray k | Overall ExperienceI have been renting a storage unit from U-Haul approximately for 10 years.. The rate of ur storage unit is extremely high.. If ur storage unit is late . The Fee is Extortion High.. I asked since.. I've been a customer for years.. if I could receive a Discount for a U-Haul truck & was told.. NO ..!! I Wasn't even offered a Free month.. That's Really Sad...
CHARLOTTE D | Overall ExperienceI will always use uhaul for all my moving and storage needs
suzette o | First ImpressionsVery friendly staff we're there to help us find our perfect storage solution. Price was decent and immediate availability made things go smoothly. Thank you!
joseph p | First ImpressionsFast. service.People were really nice and helpful. Thank you.
Jean W | Overall ExperienceGreat customer service! Staff are very friendly and helpful. Clean facility with plenty of carts available to make transporting items hassel free. Great experience thus far.
Stephanie K | First ImpressionsWell secure and climate controlled environment.
warren k | Overall ExperienceOverall it was a great experience and everyone was very professional
Lavon M | First ImpressionsWe using this location for a few years now to store my daughter’s college dorm stuff away during summer months. Stuff always helpful, grounds clean, unit that suits are needs available. Highly recommend 7th Ave Scranton PA location.
karina m | Overall ExperiencePlease get better locks
kenyette m | Overall ExperienceVery clean and well maintained by facility. Workers were very helpful filling out paperwork and explaining how everything worked. The unit was very clean when I opened it up.
john L | First ImpressionsGreat customer service
WILLIAM D | Overall ExperienceMuy profesionales en atender I muy amables Dios los bendiga
JOSUE T | First ImpressionsI was aided by Yenise, who was professional and displayed a jovial and personable disposition. She was very knowledgeable and efficient. She was staffed with Chris, whom I have developed a wonderful rapport with. Chris is a pacesetter, and Yenise is a wonderful new addition to the team. Others follow, where Chris leads.
jody t | First ImpressionsI found rat poop in ALL my belongings all over my wife’s wedding dress and childhood memories. I was also extremely upset when U-Haul raised its prices but yet they couldn’t keep the rats out of my belongings.
Josiah R | Overall ExperienceCustomer Service/Sales Rep was great and very helpful
WILLIAM D | First ImpressionsStorage unit was locked out twice due to not paying the month but knowing it would still be there the following month to back pay
stephen g | Overall ExperienceDamien.. idk if this is spelled correctly but he was a helpful gentleman
Amanda V | Overall ExperienceThis U-Haul storage in Scranton was one of the best business company I’ve ever done business with.
MICHELLE M | Overall ExperienceThe storage unit I first rented was too far of a walk for me. The General Manager was so kind and empathetic. He arranged for me to have a unit I could drive right up to. I was very happy with the service provided.
Nancy S | Overall ExperienceThis U-Haul center has always given excellent service and I have been using them for 5 years.
Barbara P | Overall ExperienceHad to send my aunt to do my paperwork I was moving two states away with the moving company and I got to the Uhaul after the office was closed But my aunt was able to do everything before Uhaul closed
chantel b | First ImpressionsI have been using Uhaul, trucks, and storage units for 10 years. The staff is always friendly and helpful, like a part of my family.
MELANIE R | Overall ExperienceThey were very good. Helping me make changes quickly.
Jean W | First ImpressionsI had to throw out a very expensive memory foam mattress topper and multiple pieces of bedding because of rodents in the units shredding them for nests. If not for that, I’d have given five stars.
alycia g | Overall ExperienceJim and his staff at 7th Ave Scranton Pa were excellent. Always and friendly and understanding . I had some financial hardship in my 3 years of things in storage and they did everything they could to help me find a solution. Can’t thank them enough
SUZANNE S | Overall ExperienceN/A
daniel b | First ImpressionsAwesome very kind helpful
Clarence S | First ImpressionsI love using U-Haul, and their bathrooms are always super clean.
SHEYLA V | First ImpressionsExcellent customer service
Byron G | First ImpressionsLast minute purchase of a unit. Excellent staff and assistance!
Janice D | First ImpressionsVery well managed! Kind snd helpful staff every time I went there! Supports their military!
danielle m | Overall ExperienceThe people in this place are horrible and have no Customer service. I was told the the big door close at 5 so to bring my fridge ,dryer, couch’s and washer before the door close .Arrived there 4:40.took every thing out my uhaul just had fridge and washer left .. It’s 4:54 a employe come and say the door closes at 5 . i replied yes i know it 4:54 . Employee says well i’m closing it now . mean while i got my fridge and washer still in the truck.. Tells me to hurry up im closing these door now . instead say hey you need a hand or hey boss you got 5 min left .. as i’m being the washer in he tries to close the door . Point of this comment is learn how to speak to propel because i could of been having the worst day of my life and reacted different.. then the employee says i’m mad because he has to get a new fridge .. Better Customer service
matthew t | First ImpressionsThe manager was rude but everyone else was helpful. We paid late fees twice due to a uhaul system issue. We asked about it and received nothing but a literal shoulder shrug as the person walked away.
David S | Overall ExperienceStaff was very helpful. I have no complaints with this facility is keep clean. I would recommend this facility to anyone.
Vicky C | First ImpressionsThey did not have a dumpster to throw out stuff that was not needed which is one of the things that you claim to have online
john p | Overall ExperienceJim was incredibly helpful. Great experience.
DEBRA W | Overall ExperienceFantastic storage units very clean affordable. Excellent staff very helpful.
Anita M | Overall Experienceindoor facility is very clean
Christopher W | Online Move InVery happy with Uhaul and I will definitely continue using Uhaul.
Esther S | First ImpressionsThe rental prices have risen at least twice since I first rented my unit.
Mary B | First ImpressionsJim did a great job explaining everything they needed to know about the facility and my storage unit very knowledgeable
donald p | First ImpressionsThanks for the convience
William E | Overall ExperienceFacility was never locked when I went in - never needed to use the card to swipe in. The bathroom in the building was not usable and looked not to have been cleaned in quite awhile. The storage unit itself had falling debris from the ceiling inside of it (insulation) and bugs. We have used this uhaul for the last 3 years and never had any of these issues before.
Kellil E | Overall ExperienceThe Manager Jim is a very Knowledgeable person and a true Professional 👍🏽
Luis R | Overall ExperienceNone at this time
Michael R | First ImpressionsThey are charging me to date August 10 when the move out date was July 29 th this is not right. I talk to a man that agreed on the date. I called today when I got this survey and a lady was rude and hung up on me.
Jane K | Overall ExperienceCourteous & professional staff.
Kenneth C | Overall ExperienceGreat place
Jose F | First ImpressionsClosed out my storage and still was getting charged a few days later. I had to call them and then they finally closed out my account.
Quanique G | Overall ExperienceVery very long wait to talk to anyone or buy anything.
David S | First ImpressionsThe only complaint I have is that we were in an emergency situation and only needed a unit for 5 days. We ended up only keeping it for 4. I think that we should have been allowed a reduced rate on the rental. I did request this was told they will only rent by the month. Deanna Knapp Cardineau
Deanna C | Overall ExperienceVery professional and courteous I would recommend this location to anybody it was a pleasure doing business with you
Georgina M | Overall ExperienceThe manager was very helpful at every turn and the help was very appreciated.
Yolanda R | Overall ExperienceEnjoyed your awesome and fantastic services. Thank you.
daniel w | Overall ExperienceNothing less than the very best at this facility.
Edward R | First ImpressionsThe staff were very cooperative, courteous, & professional. A pleasure to deal with.
Ed K | Overall ExperienceEl manager y la muchacha hispana que trabaja ahi muy buena y excelente como explico y trabajo conmigo gracias 🙏
Octavio R | First ImpressionsEverything was incredible but the bathroom could have been better maintained
Whitney S | Overall ExperienceJim/Jake/and one other were very friendly. Rented a particular size unit months in advance however after flying in from out of state to get the storage unit rental they apparently only had one unit (smaller size) available (not sure of why Uhaul accepts reservations if units cannot be available). Jim was very understanding and helpful to ensure my fee was not greater than my reserved unit/fee but I did need to return when he was working to inquire about the adjustment because apparently the unit I was placed in was on the lower level thus more expensive despite being a smaller unit. I’ve seen chats/reviews with uhaul having similar situations where unit reserved was not available upon clients arrival (bad business model if I’m being honest) Second issue was corporate did not have my unit area programmed thus for my 3 day window to move my students dorm stuff into storage I was getting access denied when swiping in after hours and to no fault of their own the local staff could not fix as it needed to be programmed by headquarters in Arizona (ironically where I live) Overall I made due and had to work around my students finals week daytime schedule to make multiple trips to uhaul vs being able to do it through after hours access (because of above access denied). Apparently this was the only unit with this problem in the building Again staff was great, unit was clean (did have a rat trap in it but I assume that’s in all lower levels despite being indoors and in temperature controlled areas)? But the reservation business model/lack of contingency options for my not so unique situation I would have expected more from uhaul and honestly for the accommodations I (as the client) had to make just to make my situation work because of a uhaul issue. I appreciate the opportunity to voice my experience and hope it may have a positive impact for change for the next uhaul client that shows up to the desk in the same or similar situation. Kind regards AW
Anthony w | First ImpressionsI have and have had several storage experiences in several states. This facility is the best in terms of cleanliness, affordability, and efficiency. A major plus for an older gentleman like me is the convenient location of a restroom in the storage areas. Thank you for providing such a great customer-friendly facility.
thomas s | Overall ExperienceKeep Up the Great Work!
Helena M | Overall ExperienceThe gentle man helped me find my storage space!
Antonia L | First ImpressionsI would use them again if need be
Charlene K | Overall ExperienceOnly wish I had seen a map for where my storage unit was located prior to reserving it.
DEBRA W | First ImpressionsI signed up for another unit in February and was unable to get one, nobody ever answers the phone at the storage unit, and they are extremely understaffed.
Wave F | Overall ExperienceWas extremely Impressed with my overall experience
Luis R | First ImpressionsTuve mis pertenencias por 20 meses y las encontre tal como las deje, esperaba verlas llenas de lama y polvo y no fue asi. Las intalaciones tienen aire acondicionado y la fonitura se conserva y se mantiene en buenas condociones. Gracias!
Jenry C | Overall ExperienceI was told when I opened the unit that my account would automatically draft payments because my payment info was on file. It didn't, I was charged a late fee. Additionally, I couldn't put the lock I was made to purchase on my unit because the door was so crooked.
BRITTANY T | Overall ExperienceAll employees at this location were very helpful and friendly. It was my first time renting a space for my motorcycle and they helped make the transaction very easy. They went above and beyond in their customer service as well. Thank you very much.
MICHAEL D | Overall ExperienceThis storage was good except my stuff got a bit of mold as if water got on it possibly from upstairs when they mopped the floors. Light filtered through one section and that's where I found the moldy substance. I left a message but never got an answer. I couldn't get there in person to talk to a live person about it. We now have a bigger one more money with what we found as ponds in front of it filled with water after rain. We can't get out without one of us stepping into part of it. How do we load, unload without getting wet? Then there's the people who take over the isle with their dirt bikes, truck and little girls walking and playing around the dirt without shoes in their pajamas. That needs to be corrected asap
LINDA F | Overall ExperienceThe man that helped me was extremely nice and patient. I appreciate it. Thanks.
Marissa M | Overall ExperienceLack of clear direction to init #, stairs with no service elevator
Patrick Q | Online Move InNo matter what I needed from this location, staff was always very helpful. I’ve been coming here since 2015. Great customer service.
Glorivee R | Overall Experiencei'll be back in june\july. i have room in my apt now for everything. but plan on moving out in august. everything was fine at the facility. thank you.
Noel N | Overall ExperienceAbsolute worst experience with uhaul i will never use another storage facility with this company again. Will never recommend uhaul storage units if I could give zero stars I would.
Crystal L | Overall ExperienceI will have my unit for 5 years in May 2021. I do not have to worry about any damages, rodents, water damage etc. The building is very clean and well maintained. When there was a water leak, above my unit , it was fixed immediately. Great customer service Thank you.
CAROLE L | First ImpressionsMy only issue was waiting 30 minutes, maybe a few more, to check-in and receive keys to my vehicle.
JENNIFER C | Overall ExperienceI always use U haul, there's no one better!
Stephanie L | Online Move InUnit 2034 the pipe that is in what i would consider the ceiling area needs to be repaired. As my stuff was wet when i went to check on my stuff and now i have lost some important papers to me.
Stacey P | Overall ExperienceThe whole process was easy from beginning to end.
MARTIN M | Overall ExperienceThere were signs saying we had to be sure to check out when we left, and it would have been helpful if they explained what that meant.
Christel H | Online Move InSelf storage hours could be lengthened. Other than that, no complaints.Staff is friendly and helpful.
patrick l | First ImpressionsVery impressed with the cleanliness of the facility. Well done.
richard l | Overall ExperienceEverything was great. You guys were such a big help! My only issue that I had was customer service. I had to quickly move for military reasons and I had to change my order a few times and it just seemed every time I called I was bothering this particular guy, he would even sign over the phone, kinda rude if you ask me but there was this one guy I can’t remember his name I think he was Spanish, he was amazing such a great guy! The other one not so much. I give you 10 stars for everything else but 2 for customer service.
Alexander V | Online Move InVery friendly and very helpful to a first time user. Would recommend to family and friends. Thank you for helping me out.
joanne h | Overall ExperienceI still have not been able to store my belongings ...I had an illegal lockout and don't have my belongings.
Yolanda R | First ImpressionsJim is awesome and took great care of me! I'd definitely use U-Haul of Scranton again when I have the chance. Thank you Jim.
James H | Overall ExperienceEveryone there is very nice and very helpful. Thank you
karen m | Overall ExperienceThis facility was very clean and well maintained. Excellent staff.
john C | Overall ExperienceJim M. and his staff was informative and great would definitely refer and use again if needed
Kenneth D | Overall ExperienceThe staff was always friendly and professional!!
Jeramy S | Overall ExperienceI look forward to receiving my refund for my last payment.
laura k | Overall ExperienceI only have all good to say about this Storage Facility. Friendly Staff, Compassionate to your needs, Comfortable to talk to, Professional at all times, Very clean place, storage unit. always safe. I would use this facility, Always. Thank You, U-Haul @ 7th Avenue. Scranton, PA
sheyla v | Overall ExperienceEasy access. Carts readily avail. Very clean and secure.
donna t | First ImpressionsStaff members were all very rude to me. The only time they were nice was when I was signing up. Then told me I had to buy a special lock From them and when I was walking around a lot of lockers had regular locks. My card never worked when I told them they said the magnet strip wore out when I never used it. Hopefully this helps someone
MOHAMED Z | Overall ExperienceStaff was always great and problem was solved with just a phone.
Joseph S | Overall ExperienceEveryone of the staff were professional and polite and very friendly it made my move very easy I would highly recommend them to anybody that had to move and store their belongings
Georgina M | First ImpressionsJust didnt get the u-haul welcome and satisfactory goodbye
nathaniel c | First ImpressionsEverything was great but as you drive back around to the storage there was a lot of garbage on the ground. It looked a mess and disgusting. Glad the inside was clean.
Jeffrey L | Online Move InI wasn't told that both keypads had to be used to enter that building and I had to go to other building to get help. Also had to come back with scissors to cut the zip tie on unit.
Debra W | Online Move InI reserved my unit over the phone very easily. When I drove to the location for the first time, check in was quick. Staff explained everything very well. I made three trips and was done.
john f | First ImpressionsI will definitely be using your services again!!
Scott D | First ImpressionsVery friendly staff, very helpful, they make sure all your needs are taken care of. Too notch service A+
Ray K | First ImpressionsJim M (the manager of the Scranton, PA location) was extremely helpful and provided great customer service. There were three dead mice in my unit when I took my furniture out. The facility itself was well lit but there are no lights inside the storage units which would be helpful when trying to find things in there The facility itself was well lit but there are no lights inside the storage units which would be helpful when trying to find things in there
leslie j | Overall ExperienceThe staff was polite however I explained that I needed a storage space to fit a 2 bedroom and what was going in it in detail. When i went to load the space it was extremely to small and the next day i had to go back pay addtl money and get a new space and was only given 2 addtl hours with the truck. I will most likely use a different storage company if needed again. Also the prices are entirely to high the only reason I kept it ia because of the pandemic where going through and the time I had didn't allow me to use another company.
emerald c | First ImpressionsHelped me pick a better location
JANET C | Online Move InStaff were extremely friendly and understanding. My only wish is that it was 24 hour access without a fee
christopher c | Overall ExperienceWell worth it
Tom G | Overall ExperienceGreat!
Shannon G | Overall ExperienceI would use again
william b | Overall ExperienceSTAFF WAS AMAZING .
ciara p | Overall ExperienceVery clean and neat. Only issues was no light inside actual unit and price could've been a tad bit cheaper.
Christina M | Overall ExperienceAn extremely well organized operation
Micheal M | Overall ExperienceMan helping us was super helpful and friendly.
Rebekah S | First ImpressionsStacy the manager was very helpful with everything
david u | Overall Experiencevery well equipped with everything you would ever need to move or store anything. The employees at the facility were extremely helpful and polite. Would highly recommend
john a | Overall ExperienceJim, Eduardo and Nathan were extremely helpful to us during a very stressful storage move which took place last minute, during the Thanksgiving holiday. Thank you for all of your help guys! Happy 2020
Nash R | Overall ExperienceThank you
frank p | Overall ExperienceUnfortunately there was a fire in my building. I had to move temporarily. Uhaul had everything I needed all in one place. So convenient and they staff was extremely helpful.
Sherri B | First ImpressionsManager and office personnel were exceedingly helpful
JOSE L | First ImpressionsEverything was good but it was just too much money
tadeah c | Overall ExperienceI was very happy with the service I received. The staff was great so very helpful will definitely use U haul again
Priscilla B | Overall ExperienceVery helpful staff.
anita m | First Impressionsthey didnt have my storage unit but found one ad there gonna take money off every month.which was great
debra p | First ImpressionsOur experience with UHaul storage was exceptional. The staff was friendly and the location was always clean. Definately worth every Penny!
Rony T | Overall ExperienceMy stuff for perfect
Nuria R | First ImpressionsWe like the idea of having a storage unit inside, the security and the insurance. The people there are very helpful and freindly. We would recommend this facility to everyone.
warren k | First Impressions.
kristina W | Overall ExperienceI just wanted to say thank you to Manager Jim Mazonis. He helped me in tremendous way after forgetting the key to my storage locker. The place is filled with caring customer friendly people.
michael b | Overall ExperienceBoth times I was there, it was a pretty long wait at the registers.
Tamara W | Overall ExperienceGood experience
Kevin H | Overall ExperienceThe staff at this location go above and beyond for their customers. I highly recommend this place for all of your moving needs. Great job to everyone who makes this exceptional team!
Jacqueline V | First ImpressionsI really appreciated your help with your storage facility, I felt very fortunate to get the space I needed as it was a short time frame for me to move, thank you
Theresa M | First Impressions.
Joey P | First ImpressionsGreat customer service and employees!!
Zinnia M | Overall ExperienceExcellent. The guys showed up on time and completed the job on schedule. Thanks. Donna Dixon
Donna D | First ImpressionsOutstanding customer service!!!
david a | First ImpressionsVery clean facility & A-1 service!
Valerie D | First ImpressionsThe staff were very professional and courteous at the Uhual storage facility of Scranton
Evelyn E | First ImpressionsFriendly staff and fast service. Have done business there over 3 years and a good experience each time.
Daniel M | First ImpressionsGood
michael b | First ImpressionsThe salesman/manager went above and beyond...very satisfied. Been dealing with them for 6 years
RICHARD R | First ImpressionsGreat made everything nice and fun.
vera c | First ImpressionsPrompt and respectful service is provided, and the facilities are user-friendly.
Cyrus O | First ImpressionsA good experience the service reps were very helpful
christina s | First ImpressionsChrist was very helpful and very polite. I would recomend this to anyone for any service to do with U-haul in Scranton. Place very clean.
Vicky C | First ImpressionsThe staff was very helpful and polite. The customer service was excellent.
Sharon Z | Overall ExperienceVery helpful.
william m | Overall ExperienceN/A
Alicia C | Overall ExperienceKind, helpful, polite
Sharon Z | ReservationMike at the desk was great. Very informative and unsold me to a bigger more convenient unit. Other than a long waiting line it was a good experience!
Gregory M | First ImpressionsExcellent service...would highly recommend
leo n | Overall ExperienceVery helpful
william m | First ImpressionsNo complaints.
william t | Overall ExperienceExcellent service, efficient, knowledgeable, eager to help me
John H | First ImpressionsI was pleased with everything .
Abiola M | Overall ExperienceI truly think that staff associated with this facility were spot on THANK YOU
Beverly m | Overall ExperienceThe unit was clean and large enough to suit my needs at a great price. The staff was friendly, courteous and helpful . Thank you!
Lee K | Overall ExperienceGood customer service and very friendly. Everything went smoothly and our last minute adjustments were accommodated. Ty
Debra W | Overall ExperienceGuys were great helpful,courteous, I'll stick with from now on. Keep it up guys attitude like that doesn't go unnoticed!!!
Dionicio A | ReservationJim and the crew are always top knotch, some of the best professional customer service I've ever known. Very well kept, and furnished establishment, not to mention very competitive rates on storage.
edward r | ReservationHave used other storage facilities in other towns and this was the best !
PETER N | Overall ExperienceVery pleased with the facilities and the staff great experience thank you
rafael r | Overall ExperienceA beautiful storage facility with friendly and professional staff!
Cheryl C | Overall ExperienceThank you for your assistance during the time leading up to until the closing of my rental.
heather t | Overall ExperienceThis location took great care of me as a customer and my belongings at all times. Any problem I may have had they always put me at ease. And had a fixable solution. Thank u guys. Jim.chris and Mike
NAOMI T | Overall ExperienceVery poor service
Shakema F | ReservationI had to schedule another date & time. Haven’t seen the unit ....so until I’ve seen the unit won’t comment. Customer service was professional.
rose l | ReservationThis was the best experience I've ever had renting a U-haul trailer. Staff was able to provide us a trailer at an earlier date, than we had originally planned, All went very well.
ALBERT d | Overall ExperienceGreat facility. Staff knowledgeable and very helpful!
Florence A | Overall ExperienceVery efficient and well run.
Henry R | Overall ExperienceVery helpful thank you.
Michelle P | ReservationGreat staff.
bernardino r | Overall ExperienceNothing more to say!
TAMMY W | Overall ExperienceVery easy to book on-line. Fair prices and pleasant employee in the store.
george k | ReservationEveryone was extremely helpful
MARIANNE R | Overall ExperienceEverything was excellent including the loading by Johnny on the spot and unloading.
richard p | Overall ExperienceThe staff was very courteous and helpful. The facility was very clean and easy to maneuver in and out of.
Andrew S | Overall Experienceemployees were very friendly and helpful. Facilities were well maintained.
Donald H | Overall ExperienceThe guy who took care of us at the counter and sign the slip was very helpful knowledgeable friendly can't remember his name right now sorry but please check the slip he's a good guy
Edward H | Overall ExperienceCarts were handy
Susan F | Overall Experience