Customer Reviews for U-Haul Moving & Storage of Scranton

5,642 reviews

375 N 7th Ave   Scranton, PA 18503
(Corner Of 7th & W Lackawanna)

(570) 347-1021

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(570) 347-1021

375 N 7th Ave
Scranton, PA 18503
(Corner Of 7th & W Lackawanna)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Lower mileage charge for regular customers

Robert M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Process was very smooth regarding rental, questions, and return. Staff was very friendly and professional.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Everything is okay for me

Rose C. 
Rating:
5.0

Customer did not leave a comment.

syed A. 
Rating:
5.0

Customer did not leave a comment.

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
3.0

Customer did not leave a comment.

Marie F. 
Rating:
5.0

Customer did not leave a comment.

Gene M. 
Rating:
5.0

Customer did not leave a comment.

Louis W. 
Rating:
5.0

I had just put in over $75- at Sheetz. It was over a half tank of gas. I got hit with another $14- for a magical lack of gas. I hate being nickeled and dimed when it's an analog gadget. Please contact me for details.

Brian M. 
Rating:
1.0

I was overcharged for gas. I wrote on the paper that the gas was wrong, it said it had more than it did so I replaced only what I used and then got charged like another $50!!! Unacceptable

John L. 
Rating:
5.0

DON'T CHANGE A THING

MATTHEW G. 
Rating:
5.0

Excellent service

Corey L. 
Rating:
5.0

Customer did not leave a comment.

Dominic V. 
Rating:
5.0

Customer did not leave a comment.

jack D. 
Rating:
5.0

Customer did not leave a comment.

allen D. 
Rating:
5.0

Everything went very smoothly, great prices and good equipment. Thank You Uhaul

Brian G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Kathryn F. 
Rating:
5.0

Tanks! Easy transaction, in n out both pick up and drop off!

joe T. 
Rating:
4.0

Trucks transmission and tires weren't good. The truck didn't want to shift or stay in a straight line. If the roads were wet we would have had a problem

David S. 
Rating:
5.0

Customer did not leave a comment.

Ron M. 
Rating:
5.0

Customer did not leave a comment.

Kelvin V. 
Rating:
5.0

Customer did not leave a comment.

jeanette V. 
Rating:
1.0

Equipment was terrible lights weren't working at all I was stuck at a rest area for 4 hours waiting for you guys to fix the issue to no avail honestly I'll never rent from uhaul ever again your service is quite honestly dog shit.

TYELER J. 
Rating:
5.0

Customer did not leave a comment.

Bree R. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

Stan M. 
Rating:
5.0

Very easy and in and out quickly.

Rene Z. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
4.0

Customer did not leave a comment.

kyle bradley V. 
Rating:
5.0

The employee who helped us was super friendly and patient with helping us.

Courtney E. 
Rating:
5.0

Customer did not leave a comment.

Thomas francis K. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

After hours

Lester T. 
Rating:
5.0

Customer did not leave a comment.

theresa M. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
3.0

Door is to far away from Customer service you walk in and don't know where to go

Paul B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

You are good

FRANCISCO R. 
Rating:
2.0

General manager lacks common social pleasant behavior and should not be allowed to speak to the public.

Michael C. 
Rating:
5.0

Great Service and greetings as you walk in. Excellent customer service.

Angel H. 
Rating:
2.0

Be honest with customers when a contract says to return the vehicle at 5:30 on a Sunday afternoon and arrive exactly at 5:30 but your facility was closed at 5.. Makes no sense. Not cool…

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Evelyn S. 
Rating:
5.0

Customer did not leave a comment.

Domingo A. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Truck new and very clean. Recommended size of vehicle by employees perfect for our needs. As always the staff at this location very knowledgeable and courteous.

Taryn B. 
Rating:
3.0

Customer did not leave a comment.

Jackie S. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

I had to clean the dashboard steering wheel door panels on the van it was not the cleanest

JOE M. 
Rating:
5.0

Everything was good just I believed you need new windshield wipers on the vehicle

Marc r W. 
Rating:
5.0

Customer did not leave a comment.

Krstine K. 
Rating:
5.0

Nothing. The employees were great, the van was very clean and brand new. I was very happy with the entire experience. The man who was working the lot was fantastic. Very nice guy.

Jessica O. 
Rating:
5.0

Customer did not leave a comment.

Ed G. 
Rating:
5.0

Maybe better signage for return near the entrance.

Dave M. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

Easy drop off, very efficient

Joseph G. 
Rating:
5.0

I rented truck in person on Friday in the store for Sunday use. I did the express but it would have been nice to show Drivers License and credit card on Friday and just pick up instead of waiting in line on Sunday. I was first in line so my wait wasn't long but there was a long line behind me.

Ken L. 
Rating:
5.0

Staff was friendly and knew their stuff. Services provided in a speedy manner. Return drop off was easy and quick.

James I. 
Rating:
3.0

The young lady behind the counter was very personal able and pleasant to talk to.

elizabeth erin W. 
Rating:
5.0

Customer did not leave a comment.

jack D. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
4.0

Customer did not leave a comment.

John T. 
Rating:
5.0

I picked up the first truck and I did notice that the trucks break was hanging down and I did not say anything as I thought this was normal because of the sign above it. However, after I loaded the truck up and began to drive it, it broke down in the middle of the street. I had the police come and assist. The place did come and have to bring the truck back to the facility and then had to give me a new truck. This delayed me 2 hours in getting to my location. I then also had to reload the new truck. No one assisted me and in switching over our things. The manager did state that they were sorry and they should not have given me this truck seeing the condition of the wiring and the parking break in the condition that it was in. No one offered any kind of compensation, which clearly should have been offered to me. Also, some kind of assiistance should have been offered to help now move the items into the new truck, especially being that this all could have been avoided if your mechanic would have reported that the break was not proper in the first place. I was very disappointed that nothing was stated to help us in this way. Someone should contact me and reinburse me for something.

Kim L. 
Rating:
5.0

Very easy to work with and very professional.

David W. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Antoinette H. 
Rating:
5.0

Easy to schedule, pick up and return.

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

Tim M. 
Rating:
3.0

Customer did not leave a comment.

Jason S. 
Rating:
4.0

The vehicle although was a newer model. There were nicer, cleaner, and newer style vans available but they gave me a van that someone spilled something everywhere. The passenger window would go down but not up sticky. I washed the van, vacuumed, cleaned the windows ECT. It wasn't disgusting by any means but the windows were absolutely terrible hazy ECT. That's only recommendation. Windows especially to help with seeing, driving, and avoidance of accidents and promote safety at all cost

edward jr M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Evan E. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

They were all very professional and friendly

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia anne V. 
Rating:
4.0

I was accidentally charged for fuel and a second day. I disputed the fuel but didn't catch the charge for a second day. Luckily the gentleman that helped me did. Thank you again for seeing that and fixing it on my bill.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

alexander dante R. 
Rating:
4.0

Customer did not leave a comment.

Luke R. 
Rating:
5.0

Customer did not leave a comment.

Luis T. 
Rating:
5.0

Very helpful and knowledgeable. Explained everything to us that we needed to know. Friendly and professional. Easy to work with.

Vic D. 
Rating:
5.0

Manager was very knowledgeable and professional. Excellent customer service from all the staff they really went out of their way to help us. Thank you

Joel J. 
Rating:
5.0

Some of my boxes that were in the "attic" were wet on the bottom somehow. It was pouring rain on the traveling to our location. No, they were not wet when loaded, as we backed the truck up to the garage and nothing got wet that way.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Claudia G. 
Rating:
4.0

Customer did not leave a comment.

Jon Z. 
Rating:
5.0

Customer did not leave a comment.

kevin h B. 
Rating:
1.0

4 different charges you guys charged me 132 dollars absolutely bullshit never will go here again and will make sure no one ik does this place is absolutely a scam taking money and extra charges lowlife run down place

Matthew P. 
Rating:
5.0

Everything was perfect for me Thank you so much.

Massiel I. 
Rating:
2.0

I was quoted 77 dollars and then he said no it would be 98 dollars. It ended up being 139 dollars which was not the agreed upon amount. I am very upset.

carlos A. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

Don't use the app for pickup or drop off. Very cumbersome and tedious. Could have been in and out twice as fast the old fashioned way.

William H. 
Rating:
5.0

👍👍👍👍👍👍

Amir M. 
Rating:
5.0

Each individual but that works there are very friendly and respectful. They are very knowledgeable about all areas of the job. The service is very quick and effective. Yes I will surely refer this location to anyone.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Cyndi N. 
Rating:
5.0

Customer did not leave a comment.

mary jane m.  |  Overall Experience 
Rating:
5.0

This U-Haul center has always given excellent service and I have been using them for 5 years.

Barbara P.  |  Overall Experience 
Rating:
3.0

Had to send my aunt to do my paperwork I was moving two states away with the moving company and I got to the Uhaul after the office was closed But my aunt was able to do everything before Uhaul closed

Minerva G.  |  First Impressions 
Rating:
5.0

I have been using Uhaul, trucks, and storage units for 10 years. The staff is always friendly and helpful, like a part of my family.

MELANIE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

guy m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Guillermo b.  |  Overall Experience 
Rating:
4.0

They were very good. Helping me make changes quickly.

Jean W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joey P.  |  Overall Experience 
Rating:
3.0

I had to throw out a very expensive memory foam mattress topper and multiple pieces of bedding because of rodents in the units shredding them for nests. If not for that, I’d have given five stars.

alycia g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHAD H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dustin R.  |  Overall Experience 
Rating:
5.0

Jim and his staff at 7th Ave Scranton Pa were excellent. Always and friendly and understanding . I had some financial hardship in my 3 years of things in storage and they did everything they could to help me find a solution. Can’t thank them enough

SUZANNE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Staraisa H.  |  Overall Experience 
Rating:
5.0

N/A

daniel b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melanie N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine N.  |  First Impressions 
Rating:
5.0

Awesome very kind helpful

Clarence S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edward w.  |  Overall Experience 
Rating:
5.0

I love using U-Haul, and their bathrooms are always super clean.

SHEYLA V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Markisa C.  |  First Impressions 
Rating:
4.0

Excellent customer service

Byron G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elizabeth b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicky C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maryanne F.  |  Overall Experience 
Rating:
5.0

Last minute purchase of a unit. Excellent staff and assistance!

Janice D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ruth O.  |  First Impressions 
Rating:
5.0

Very well managed! Kind snd helpful staff every time I went there! Supports their military!

danielle m.  |  Overall Experience 
Rating:
1.0

The people in this place are horrible and have no Customer service. I was told the the big door close at 5 so to bring my fridge ,dryer, couch’s and washer before the door close .Arrived there 4:40.took every thing out my uhaul just had fridge and washer left .. It’s 4:54 a employe come and say the door closes at 5 . i replied yes i know it 4:54 . Employee says well i’m closing it now . mean while i got my fridge and washer still in the truck.. Tells me to hurry up im closing these door now . instead say hey you need a hand or hey boss you got 5 min left .. as i’m being the washer in he tries to close the door . Point of this comment is learn how to speak to propel because i could of been having the worst day of my life and reacted different.. then the employee says i’m mad because he has to get a new fridge .. Better Customer service

matthew t.  |  First Impressions 
Rating:
3.0

The manager was rude but everyone else was helpful. We paid late fees twice due to a uhaul system issue. We asked about it and received nothing but a literal shoulder shrug as the person walked away.

David S.  |  Overall Experience 
Rating:
5.0

Staff was very helpful. I have no complaints with this facility is keep clean. I would recommend this facility to anyone.

Vicky C.  |  First Impressions 
Rating:
4.0

They did not have a dumpster to throw out stuff that was not needed which is one of the things that you claim to have online

john p.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cathy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hazel l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edith S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda K.  |  First Impressions 
Rating:
5.0

Jim was incredibly helpful. Great experience.

DEBRA W.  |  Overall Experience 
Rating:
5.0

Fantastic storage units very clean affordable. Excellent staff very helpful.

Anita M.  |  Overall Experience 
Rating:
4.0

indoor facility is very clean

Christopher W.  |  Online Move In 
Rating:
5.0

Very happy with Uhaul and I will definitely continue using Uhaul.

Esther S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miteshkumar p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denise C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherkah P.  |  First Impressions 
Rating:
3.0

The rental prices have risen at least twice since I first rented my unit.

Mary B.  |  First Impressions 
Rating:
5.0

Jim did a great job explaining everything they needed to know about the facility and my storage unit very knowledgeable

donald p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayle K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david k.  |  First Impressions 
Rating:
5.0

Thanks for the convience

William E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gail m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

azekael l.  |  First Impressions 
Rating:
2.0

Facility was never locked when I went in - never needed to use the card to swipe in. The bathroom in the building was not usable and looked not to have been cleaned in quite awhile. The storage unit itself had falling debris from the ceiling inside of it (insulation) and bugs. We have used this uhaul for the last 3 years and never had any of these issues before.

Kellil E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mayra I.  |  Overall Experience 
Rating:
5.0

The Manager Jim is a very Knowledgeable person and a true Professional 👍🏽

Luis R.  |  Overall Experience 
Rating:
5.0

None at this time

Michael R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy C.  |  First Impressions 
Rating:
2.0

They are charging me to date August 10 when the move out date was July 29 th this is not right. I talk to a man that agreed on the date. I called today when I got this survey and a lady was rude and hung up on me.

Jane K.  |  Overall Experience 
Rating:
5.0

Courteous & professional staff.

Kenneth C.  |  Overall Experience 
Rating:
5.0

Great place

Jose F.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Nicole S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lori D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kevin W.  |  Overall Experience 
Rating:
3.0

Closed out my storage and still was getting charged a few days later. I had to call them and then they finally closed out my account.

Quanique G.  |  Overall Experience 
Rating:
3.0

Very very long wait to talk to anyone or buy anything.

David S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

russell b.  |  Overall Experience 
Rating:
3.0

The only complaint I have is that we were in an emergency situation and only needed a unit for 5 days. We ended up only keeping it for 4. I think that we should have been allowed a reduced rate on the rental. I did request this was told they will only rent by the month. Deanna Knapp Cardineau

Deanna C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael i.  |  First Impressions 
Rating:
5.0

Very professional and courteous I would recommend this location to anybody it was a pleasure doing business with you

Georgina M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal P.  |  Overall Experience 
Rating:
5.0

The manager was very helpful at every turn and the help was very appreciated.

Yolanda R.  |  Overall Experience 
Rating:
5.0

Enjoyed your awesome and fantastic services. Thank you.

daniel w.  |  Overall Experience 
Rating:
5.0

Nothing less than the very best at this facility.

Edward R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana S.  |  First Impressions 
Rating:
5.0

The staff were very cooperative, courteous, & professional. A pleasure to deal with.

Ed K.  |  Overall Experience 
Rating:
5.0

El manager y la muchacha hispana que trabaja ahi muy buena y excelente como explico y trabajo conmigo gracias 🙏

Octavio R.  |  First Impressions 
Rating:
4.0

Everything was incredible but the bathroom could have been better maintained

Whitney S.  |  Overall Experience 
Rating:
3.0

Jim/Jake/and one other were very friendly. Rented a particular size unit months in advance however after flying in from out of state to get the storage unit rental they apparently only had one unit (smaller size) available (not sure of why Uhaul accepts reservations if units cannot be available). Jim was very understanding and helpful to ensure my fee was not greater than my reserved unit/fee but I did need to return when he was working to inquire about the adjustment because apparently the unit I was placed in was on the lower level thus more expensive despite being a smaller unit. I’ve seen chats/reviews with uhaul having similar situations where unit reserved was not available upon clients arrival (bad business model if I’m being honest) Second issue was corporate did not have my unit area programmed thus for my 3 day window to move my students dorm stuff into storage I was getting access denied when swiping in after hours and to no fault of their own the local staff could not fix as it needed to be programmed by headquarters in Arizona (ironically where I live) Overall I made due and had to work around my students finals week daytime schedule to make multiple trips to uhaul vs being able to do it through after hours access (because of above access denied). Apparently this was the only unit with this problem in the building Again staff was great, unit was clean (did have a rat trap in it but I assume that’s in all lower levels despite being indoors and in temperature controlled areas)? But the reservation business model/lack of contingency options for my not so unique situation I would have expected more from uhaul and honestly for the accommodations I (as the client) had to make just to make my situation work because of a uhaul issue. I appreciate the opportunity to voice my experience and hope it may have a positive impact for change for the next uhaul client that shows up to the desk in the same or similar situation. Kind regards AW

Anthony w.  |  First Impressions 
Rating:
5.0

I have and have had several storage experiences in several states. This facility is the best in terms of cleanliness, affordability, and efficiency. A major plus for an older gentleman like me is the convenient location of a restroom in the storage areas. Thank you for providing such a great customer-friendly facility.

thomas s.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Justin Y.  |  Overall Experience 
Rating:
5.0

Keep Up the Great Work!

Helena M.  |  Overall Experience 
Rating:
5.0

The gentle man helped me find my storage space!

Antonia L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan K.  |  Overall Experience 
Rating:
5.0

I would use them again if need be

Charlene K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicole b.  |  First Impressions 
Rating:
4.0

Only wish I had seen a map for where my storage unit was located prior to reserving it.

DEBRA W.  |  First Impressions 
Rating: